The Old Spaghetti Factory (New Westminster) in New Westminster

We were just in for an end of project appreciation dinner. The service was excellent even though the restaurant was packed. Everything came out on time and tasted amazing. Drinks were never empty and the conversation never stopped. We had a great night thank you all ever so much for a good memory.

The Spaghetti Factory is always awesome, the food is cooked perfectly, and you can t beat the value for your dollar. The service wasn t perfect this time, but you have to expect that when it was super busy, and they are training new staff. Overall a 5 star experience.

What is excited I was going to go with my mom but we ran out of time and had to go to a&w instead Id like to see my mom and hang out with her so that was cool

My experience with this company has been very Lame.

Always a decent place to go

All in meals are fantastic for budgeting. I often take friends or family here.

Great service , amazing food. Fair prices. Soup and salad both good.family friendly

Still like it

Majority of the time we have awesome waiters/waitresses and some who notice us (as semi regulars) to see how we are.

Love this place! Many of the dishes on the menu come with a tea/coffee, a salad/soup, ice cream, bread, AND with fair prices. It was the first time we tried Italian cream soda, and I love it very much. Service was very friendly and the environment felt heart warming.

Food wasnt so great and seating was horrible, everyone crammed into a tiny space.

Good food, service, and atmosphere.

server gave me a kids colouring book on my 16th birthday, never have been so offended

We had an exceptional dining experience today! thank you JOMIL!, who truly went above and beyond. Despite the restaurant being packed, he remained professional & welcoming throughout our visit. He never seemed tired and always had a smile on his face. He was attentive from start to finish. His positive vibes made our meal more enjoyable!. Give this man a raise, or at least an incentive. THANK YOU AGAIN JOMIL. we hope to see you again on our next visit. -A&J

Love the atmosphere and the food! Great place to go on a date

The onion soup was so good and the spinach salad was delicious, too.

Havent been to OSF in years, the food was still mediocre but the service by Jomin in New West location was fantastic. He was on top of everything and very quick. 5 to just him

Food was just delicious as always

The server was friendly, and food was good but the service was so slow, it took forever for our food to come out and for refills, but from past experiences its usually way better service, just this past even is whats giving a 3.5 star instead of a 4.5.

Very good place for pasta dishes

We were discussing the importance of online restaurant reviews the other day. That has triggered me to write a review while I am here now, finishing my late lunch and enjoying my dessert. This restaurant is really one of our comfort places. We are here multiple times a month. Between my wife and I, we have traversed the entire menu. While we have picked out our favourites, the food has always been good and fresh. The servers are happy and cheerful. I learned that they actually cranked out their own noodles in the back every day. A big part of it, is that our experience is reliable. We know in advance that we enjoy ourselves. That is worth five stars in itself.

Food was not as expected. Service and atmosphere were great.

Ashley was amazing. Food came fast, drinks refilled, checked on table frequently, always pleasant. Food was great as well and always enjoy the Spimoni ice cream.

This location was great from the service to the food. I had the spicy spaghetti and meatballs, I would definitely get it again. The service was amazing and our server was very accommodating. I will definitely come back here again!

Brooks was wonderfull

You always know what youre going to get here. The food is good, the price is great for all it includes and my kid is happy so I cant ask for more.

I love it

A solid choice any day of the week. This location has history for us, so it is nice to return. Service is great, prompt, and friendly, not just service. The food hit home with the flavor and quality that is expected of OSF.

Please fire the tall white guy that s been working here for 11 years at the front came here with my mom after my grandpa passed. He s rude and needs to learn manners asked politely for a table for 2 he said there was a 20 minute wait and was giving me attitude when asking if there was a reason for a crowd today. As it was unusually Wednesday night took a taxi to eat somewhere else as he s not worth a dime.

The food was good, but pretty average. The service and atmosphere were great!

Amazing food and great customer service

I really like this restaurant well priced and tasty food too. Update Nov 17, 2024. When did you guys stop putting in utensils for takeouts? Please put utensils for all takeouts, took home some lasagna for my mom only to find out there were no utensils for her to eat while I drove in the car to catch the ferry, I was disappointed.

Expensive for plain pasta

Vegetarian options: A few tasty choices for vegan and vegetarian dinners Food

I tried lasagna and it s really good.

Hunter Chicken 5

Great price, quality of food is almost all the times great (sometimes the pasta came with not much sauce) and amazing service. They also do delivery and pick up, which is super convenient!

My place for happy hour . Mussels are excellent 8$ during happy hour

One of the best places to enjoy Canadian spaghetti. I must say their service is very good

I ordered through skip the dishes and opened my salad to a nice dead bug. Skip the dishes refused to refund

The ambience and the food is too good. Im in love with their in house garlic butter, so yumm!! And their prices are economical as well.

Food is good, many of the tables sat empty, not enough staff which leads to unnecessary waiting.

Been here more than once. Food is excellent. Service not at the same level. Overall, good experience.

We had a group of 6, including 1 adult and 2 kids who are vegan. We were served by Eugenie, who was fantastic! Personable, engaging and overall one of the very best servers i ve come across in a long time! Food was fantastic, especially the linguini seafood marinara. Wine was very reasonably priced. Included with the main entree, is a warm loaf of bread, salad or soup, coffee/tea and ice cream for dessert. My bill came to $31 inc glass of wine and tip. Service, value of food, and overall experience is a 10 out of 10. Only minor setback was that they ran out of the impossible meatballs after we put our order through. It was the only vegan meatless option aside from marinara sauce. But.. we ll def be back! Dietary restrictions: They have the vegan impossible meatballs, but ran out before we could try them. Kid-friendliness: Great environment for kids. Kids menu -main entree, included soup/ salad/ pop/ juice/ ive cream for dessert. All for under $10. Super tasty and reasonable

Great vegan options,especially now that the butter is also vegan. Our server was super nice and also patient with our questions lol. I reccomend the Impossible meatball spaghetti

In my opinion, this is a Italian family restaurant, which is good when you dont want to cook and you need to eat good food outside , it is good in general, food, drinks and dessert

Quite yummy, lots included with your main course. Very good service

Casual dining place, prices can be a bit expensive but the dishes do come with sides, dessert and refillable bread so it ends up being decent value. The food isnt anything too special in my opinion, but I do like the cozy atmosphere quite a bit. Great place for families, and there is even an open trolley car to eat in. Parking: Lots of parking on the streets around, and an underground parkade with spots just a 30 second walk down the street. It technically is not for spaghetti factory but there are no posted restrictions on its usage. Kid-friendliness: Very kid friendly, with a kid menu, activities and a good casual atmosphere.

Was packed and good.

Went there a few weeks ago for my daughters birthday. Had a group of 9. Food was tasty and everyone liked it. The only issue was that everyone got their food pretty much the same time except for my son. His took an extra 10-15 minutes. So everyone was eating except for him. Who was watching everyone eat until he got his. But other than that hiccup, everything went okay. Server was nice.

Server was great! OSF was everything we expected including spumoni ice cream!

We enjoy here

Great spaghetti with affordable price!

The kids pizza was tomato sauce and cheese on a piece of pita bread! It was basically a lunchables kit that they put into the oven and pawned off as a pizza. If you re not going to do it right, don t do it or at the very least write down in the menu that it s on a pita bread and not pizza dough. My 3 year old wouldn t even eat it. French onion soup was good but my linguini vongole was clearly frozen clams and tasted very fishy. Luckily I was able to mask the taste with a LOT of chili flakes. Lastly when making the reso I said we are celebrating my friends bday. They never acknowledged anything and honestly after the lackluster food we just wanted to go someplace better for dessert.

Go there because it has easy options for the family. Food is decent, service is usually very good and the restaurant is nice

This place is fabulous! Very good service and cheap food! Delicious

Great food and atmosphere at a reasonable cost. Lots of variety in the menu and the service has been good both times we were at the New Westminster location.

We used to come here once per week, because the staff are generally extremely friendly and the food is good. So imagine my surprise today when the host decided that the best response to me asking if we could move tables because the one she placed us at was wobbly with an exasperated sigh and a roll of the eyes. You know what? That s not an unreasonable ask at all, and a bad way to lose a loyal customer.

We came for a birthday dinner and were happy with the prices but unhappy with the service. Clinton was the most horrendous server/manager I ve ever encountered. Unprofessional, rude, dismissive and I saw the way he treated his staff was absolutely abhorrent. He is NOT meant to work in hospitality.

Has great variety of pastas and lasagna. In my opinion it is not so tasty. The place is beautiful, big, it is for me an average place. it is not bad. Food : 3/5

Best spaghetti i ve ever had. Delicious. Will visit again.

The only go-to place no matter what the occasion is. Favourite restaurant!

Great food and the experience and the atmosphere makes you feel like youre going back in time

Best restaurant in the Lower Mainland for families Kid-friendliness: Very kid friendly Food : 5/5 |

We wanted to be in a quiet space, the greeter was helpful. Food portions have shrunk, marinara was not as good as it used to be. The server was not good. Needless to say, we did not tip & unfortunately, we will not be back.

Our server Samun did a an amazing job perfect level of attentiveness very polite and friendly, the atmosphere of the restaurant was fantastic reminds me of European restaurants, all the food arrived quickly and tasted great love it here we will be back often!

Excellent place, specially if you have kids. Kid-friendliness: Great kids meal options. Food : 5/5 |

Id give 3.5 star. Its not high end but its decent food for a good price, bread, salad, pasta, ice cream, and coffee or tea for just over 20$. Service was good.

I like the all-included combo. Tasty and also affordable.

I started going to this location as some of the good restaurants are closing down. To be honest there isnt a lot of choice to begin with.The last few times I have come in, there is always an issue with being seated. Some of the hosts are not very friendly, the last time I came in I was told the server in the lounge was not accepting more tables. I have never heard of this in any restaurant. Once I get in the service is fine, nothing to write home about but okay. The food is okay but their drink specials and food specials for happy hour are the cheapest I have seen in quite a long time. They really need to work on how hosts greet people and their seating process. I choose to sit in the lounge as most places reserve that for adults only unless they are super busy. I dont mind kids but when I sit in a lounge its nice to have quiet. The day I went in it wasnt particularly busy and a big table of a few families with a bunch of kids were there seated at the table beside us. It would be a good idea to have some more training for hosts and how to seat people, its not about just plunking people wherever there should be some thought and strategy behind it as well. After all, I would think establishments want their guests to all have a good experience.

The food here was not good. We ordered spaghetti with vegan meatballs but the meatballs were not cooked properly. The mushroom Alfredo had very less mushrooms and no salt. Minestrone soup was ok. Overall not that great food for so much price. Food : 1/5

Very attentive and fun server!

Go a couple of times a year. Try and catch the lunch specials. Good and service always good. Despite the price increases its still a good value for money.

TOSF is and always has been our familys favorite Spaghetti restaurant to go to for almost 25 years now. Good food, good service and very affordable from entrees to desserts.

Very good clam chowder and appetizers.

I recently took my team to Old Spaghetti Factory for dinner, but unfortunately, the experience was marred by a disturbing incident. I found a spider in my water glass after taking a sip, which triggered my phobia. When I showed it to our server, Nicole, she dismissed it as just a little spider and laughed it off, despite my distress. Although the manager and other staff were apologetic and kind, I was disappointed by the lack of empathy and concern for hygiene. Hopefully, theyll take steps to improve their service and cleanliness. It not only spoiled my mood but also it ruined our evening!

Good service and food.

Great food, even better service! The ambience screams nostalgia & lets face it, you cant beat the value. From their All Included to Daily Happy Hour Menus, the Old Spaghetti Factory in New West is a must-visit!

Been here several times and being a big fan, but the last time truly pushed me out to write this review as it was the best time ever! Super flavourful seafood linguine marinara as always, but i would love to shout out to Thomas, who did a really great job on serving us! Hes smiley, friendly and really helpful while handling several tables. Thank you Thomas! From me and my bf :)

2024.08 I used to go to the Gastown store, but this is my first time to the New West store. The service was very good and we enjoyed our meal.

Place is awesome and well decorated. My only complaint was the beef a bit chewy for a medium rare. Otherwise, all good.

Went here for the first time in a long time and I must say the food was really good the prices and even better! Would recommend for a good family dinner!

Foods are good, and the service is excellent. Love the mussel and sourdough bread here.

Thank you Klint for your incredible customer service. Love the good!!!

The food here is amazing for the price! Many of the dishes offer here are very filling and have good flavour. I got the chicken mushroom ravioli and it is the best tasting ravioli I have eaten! Also, the bread here is 10x better than Olive Garden. It feels freshly bake and very fluffy. The bread comes with amazing garlic butter too. I have been here multiple times already and I will still come back when I crave any kind of pasta!

Food needs to improve.

Dietary restrictions: They have a very nice gluten free menu. It was greatly appreciated. Food

***Huge surprise how good our take out meal was! Had not eaten here for 10 years. We had linguini with pesto sauce and linguini with clams! Ceasar salad and spinach salad too! So good will be back tomorrow for lunch!

Easy place to go for western food.

That Josh guy is a pretty nice server, he deserves a raise

Just got their meat sauce spaghetti and the mushroom Alfredo spaghett with soup and salad, couple of pops. Both spaghetti dishes are quite bland and the bread is stale... the portions are pretty pathetic... Regret wasting nearly $50 on this.

Nice dining experience, decoration is unique. Vegetarian options: Appreciate veggie options are in the menu. Food : 5/5 |

The service was amazing! She was attentive, friendly and very patient. Patient. I didnt realize my dish came with bacon and I cannot eat bacon. When I realized it and I told her she quickly took it to the kitchen and got me another one made quickly. I actually forgot to take pictures which is unlike me.

You have to try the mussels tossed with chili flakes! Once you do, theres no going back. OSF is great for comfort food and I love the garlic butter that comes with the fresh bread.

Good value for money. Sensible portion sizes.

Great food.fast service. Staff was very freindly with wonderful service. Will go back for sure

The business is located just outside of the New West plaza, with the entrance of 8th St. There are street parking available across the restaurant, as well as a parking lot. Transit options are also available as there is the skytrain and bus loop within a minute away. Interior has plenty of seats to accommodate singles, couples to larger groups with advance notice. Reservation is recommended as they do tend to get busy. Although they specialize on pasta, alternatives are also available such as ribs, chicken and steak. Most meals includes the following - Unlimited sourdough bread with garlic butter - Choice of soup or salad - Choice of ice cream dessert Our table had 4 people with one a birthday patron. Our server was Nicole and she was pleasant and friendly, attentive and kept the hot fresh bread and butter coming. The included photos are of the minestrone soup, seafood linguine marinara, and spumoni ice cream. This alone was $20.75 +tax and I have included the screen shots of the menu and order.

Fun, Friendly,

I love going to old spaghetti factory. One of the most value for money places to visit. Definitely recommended. Once you try it out you can t turn back for sure

Great experience! Delicious food! Wonderful staff!

I ben there for birthday party, everything was excellent

Table of 11. Wonderful food and outstanding & excellent service by our waitress Elisa.

Always excellent. Good price and good food. its a good comfort food

Amazing atmosphere Yammy food options Friendly staff Happy hour options so nice Lunch menu so nice I had an amazing experience with the lovely hostess Ashley, she was so helpful

I went to The Old Spaghetti Factory in New West and it was really nice. The people there were friendly and the food came quickly. The best part was the bread and garlic butter. It was warm and yummy. I also liked the mozzarella triangles, the lasagna was good too, but a little too spicy. Overall, The Old Spaghetti Factory is a fun place to eat with tasty food. If youre looking for a nice place to have dinner, you should check it out!

We haven t been to the Old Spaghetti Factory in years as there isn t one where we lived. What an excellent experience. Our server, Thomas, was exceptional. Very helpful and attentive without being intrusive. The perfect balance. Our food was served promptly and could not have been better. Give yourself a treat and pop in when you are in NewWest. Ask for Thomas, you ll be glad you did.

TL;DR: felt being ignored most of the time at this location. - My spot was given away for some reason even I sat by the reception - long wait for a menu or even someone to talk to, who was wondering why no one helped my table - minimal service/interaction until almost finishing the meal then dessert selection and finally coffee top up One thing led to another this time, resulting in an unpleasant dining experience.

Last Sunday, we had a marvellous birthday dinner here. We had a reservation for a large group at 6pm, and we needed to change tables for accessibility reasons which was done without delay. My daughter accidentally dropped a gift card between the table and the wall, making it impossible to retrieve. Hazel who was checking to ensure our new table was suitable, took it upon herself to spend 15 minutes on her knees trying to retrieve the gift card without being asked. There was a delay in receiving our food, although we were offered additional salads. Hands down one of our best dining experience in a long time. 100/10

Its a great place with delicious food and good prices. The restaurant is beautiful, but what we liked the most was the outstanding service. The staff is kind and always willing to help. We will definitely be back!

240303 The servers are friendly and the price is reasonable. If you eat aperitif bread, food comes out. Although not pictured, the garlic cheese toast is also delicious.

Excellent place for Dining

I dont normally make reviews but I wanted to share this in hopes the restaurant sees it, as we ordered delivery. We order delivery a couple times a month from this location. It is always spot on and delicious. My hubby and I always are the same dishes. Me, the pesto linguine and him, the chicken ravioli. Both are so so good and taste the exact same every time we order (although at times the sauce lacks on the pesto linguine, could be dried up as it is being delivered). We ordered on this past May long weekend, and for the first time we were so disappointed. Both pastas had no flavor and were watery. They did not taste the same as every other time we order. It was as if the cook didnt follow the recipe. The pesto linguine was basically just cream sauce with a hint of pesto, not like it usually is at all, bursting with flavor, nuts and basil. Same with the chicken ravioli, it is usually really rich and flavorful, this time it was just bland. It may be because it was a long weekend and a newer chef was working? Or the regular chefs were not available? Either way, I just wanted the restaurant to know. I was in the industry for a couple decades and I know at times these things happen and also at times it is a training issue. Im slightly hesitant to order again, as I dont want the same issue to happen again, when take out is so expensive. I hope it isnt a menu change that caused this experience. Thanks!

Wonderful food!

Pretty nice place to come too and also pretty affordable! Only thing to note is when you are seated inside the train it is a little bit harder to get a server to help you but everything else is good! This place is also very accessible due to it being next to the skytrain station. As for food most of them are yummy and they generally include a soup or salad, bread, main meal, tea or coffee and ice-cream at the end :)

5 stars to Sam! She was awesome

Great experience

Kid-friendliness: Very kid friendly! Food

We gave our name and were told 10 minutes, maybe twenty. 45 minutes later, I got up to ask where our name was on the list. After much shuffling of papers, the two girls found our name then said, we called your name. I said, no you didn t, we were sitting there. There was three feet away from their station. They gave us a table right away but after being lied to about calling our name, we had lost our appetite and got up and left. I can handle incompetence and a sorry but not being lied to. You will continue to lose customers if your front service doesn t know how to apologize, be humble and admit their mistakes.

The food tastes great. We devoured at least 3 of the bread because it slaps so hard. The spaghetti was perfectly done, not too soft and slightly chewy. The seafood spaghetti was the most memorable. The salad was kind of bland (we asked for balsamic dressing), the minestrone soup was a much better choice.

Vegetarian options: Pesto Linguine is a must try. I loved the pesto pasta sauce Food

Pesto linguine

It is delicious, not too expensive and the service was really good

Fun place to go on date night or for a birthday party. One problem with the rack of ribs is 90 % of the time theyre dry.. Good pasta and drinks. Try not to sit too close to the kitchen. Food

Enjoyable meal

My family and I frequent this Old Spaghetti Factory a few times a year, and our experience is always fairly pleasant. The food is what youd expect from a family restaurant, good but nothing to really write home about. I do love their brown butter mizithra speghetti (which I get every time, usually pairing with a chicken main). Last time, I got the Hunter Chicken, and although good, it was nothing spectacular. They were willing to customize my sons pizza (as he does not eat cheese), and my wife was happy with her lasagna (although she did sneak a few forks worth of my mizithra cheese speghetti, but who can blame her). The staff was pleasant enough, but nothing above and beyond. One thing I do not like is their booth seats. Im a bigger guy, and once in, they are comfortable enough, but I do find it cumbersome getting out. They are just designed weird. Its not bad enough that I specifically request a table, but I guess enough that I felt the need to comment about it. If youre a bigger person, elderly, or have a leg injury or disability, its something to watch for. All in all, we will be back (when my mizithra cravings kick in), and the ice cream at the end is always nice. Parking: Underground, paid parking nearby, other than that parking is very limited. Kid-friendliness: They were happy to customize my kids pizza as he does not eat cheese, and the staff were friendly with him

Food has always been good, except for tonight. Ordered chicken with my pasta entre tonight and it was rubbery, sort of chewy instead of tender. Perhaps it was a bit under done. I normally give this place 5 stars as the service is always great, but tonight giving 4 stars because of the under done chicken. Hope its a one time occurrence.

My family and I dined today at the Old Spaghetti Factory today. The atmosphere was great as always, the staff where very friendly and inviting and the food was good as always. Our waiter was Eduardo and he was awesome! He was very attentive! He gave great recommendations on dishes and he made sure we where taken care of. Our table was a little chaotic with 3 young and energetic kids and he handled everything great. Also the price was very good for what we got. We will be back in a couple weeks for sure. Thanks OSF Kid-friendliness: Great place to bring kids and a great value

As always, the Old Spaghetti Factory is one of my favourite restaurants, great food, great prices, and awesome portion sizes. Their decor is unique and interesting and the atmosphere is friendly and comfortable.

Love that you can get appy, main course and dessert for reasonable price. Got to sit in the cable car dining. Service was great and my dish was really good. Happy hour food had good choices.

Amazing dining experience, servers are so friendly and the food is always amazing for the price!

Good food and service

very very good food even the French onion soup the mozzarella triangles and the slushies are so....so....refreshing and flavorful.the pasta was on point also.ive been to other ones but this one is my top favorites

It is a very nice place, the atmosphere is incredible, the service is a little slow, the prices are very good. The only detail I had is that I didnt particularly like the flavor of my pasta sauce, but it is a good place to celebrate or spend time with family and friends.

I love the food and service. Great restaurant Kid-friendliness: My cousin is 10 years old and he loves the food Food : 5/5 |