The Boathouse Restaurant in New Westminster

Delicious herb crusted salmon and mash potatoes

Very atmospheric with friendly greeting at the door followed by Great service and amazing food and awesome beverages, you will come back again with your significant other

My family went here for breakfast with Santa. After sitting at our table for 45 min we still hadn t received our coffees. The place wasn t even busy. This is the 2nd year in a row we ve had this experience. My advice, Angelina s is 1 min away. Better food, cheaper, and wayyyy better service.

The scenery is beautiful, the store owner is very welcoming, and you can feel the friendliness towards Chinese people. Helen, the lady in the store, recommended several dishes that are very good and worth a try.

Parking: $3.75 per hour for outside parking lot Food

I recently dined at The Boathouse in New Westminster, and it was a truly disappointing experience. The food felt like it had been reheated in a microwave, using low-quality ingredients. For the exorbitant prices, the portion sizes were shockingly small, and the quality was nowhere near acceptable for what you re paying. The bread and butter served at the start were so hard they could have been mistaken for rocks. It was embarrassing to have brought my wife here for dinner. I left feeling disappointed and regretful about my choice of restaurant. Honestly, I don t understand how this place is still in business.

Terrible Breakfast with Santa. Our family thought we got so lucky getting a spot here as every other brunch around was fully booked.... turns out there was a good reason for that. I dont even know where to start on this but I will try to hit all the main points. -Food was pre-cooked and is not a buffet, just a set menu with 6 options - $42 for a tiny breakfast plate. -Fresh pastries were day-old grocery store garbage -My son got a small gingerbread cookie to take home which i guess was okay -Santa was a very small man who looked nothing like the classic image of santa at all -Website advertises FEATURING FRESH PASTRIES | EGGS | WAFFLES | OMELETS | BACON SAUSAGE & MUCH MORE! PLUS GINGERBREAD COOKIE DECORATING | PICTURES WITH SANTA! In reality, as an adult, you cannot get sausages, the only omelet was one seafood one so there is no omelets like it says. Only the kids menu can get a sausage. There is no bacon an eggs or traditional breakfast for the adult menu at all. Honestly it was just terrible food, cold food, small portions, and insane prices. The place was 90% empty and it was so obvious why. Has to be one of the all time worst food experiences of our lives and has made it so I will actively avoid the Boathouse, and tell others to avoid it forever - it was really that bad. I have had better quality, warmer, fresher food at $15 pub buffets. All 6 of our family were very, very disappointed.

Good food, terrible service. Waited 25 minutes to just get water. I was dining alone and had glass of wine, a cocktail, and a main and it too over 2 hours. Had to flag servers down multiple times to get service. Went here despite bad reviews due to the convenience, ended up being more of a hassle.

Very bad experience and poor service of the waiters should be improved. Waiting time of food to be serve from appetizers to main is so slow. That time was not busy, restaurant is just maybe 4 tables occupied. We noticed that waiter was the one who entered the tip when paying the bill. I will never eat in this place anymore.

As regulars we were really surprised of our dinner experience on Nov 29, 2024. We were greeted and seated right away as my husband books by open table. However things went downward from there. After a 30 minute wait, we finally had to inform the greeter that no server had approached us with water or a drink order. Although a server finally came and took our order..our drinks still had not arrived. I understand it was busy but spending $145 for poor service isnt my idea of a lovely dining experience. Food was beautifully present snd overall satisfactory but it didnt lift our experience. We are booked there for Xmas eve with my brother in laws, and Im already concerned it wont be a memorable evening. I hope this is just a one off. Normally we always enjoyed our time there.

Great breakfast selection. Liked the egg white plate.

Bad service the guy walks away rushing me !

Our server was delightful and so helpful. Having celiac disease Im always nervous trying a new place to eat out at. I felt safe and like I wasnt a burden at all, which is the case at some places unfortunately. The food was absolutely delicious! I had the lobster bisque and the best salad. I definitely recommend these dishes and this restaurant. Dietary restrictions: Some items are safe for celiac disease. The staff is very aware. Kid-friendliness: So helpful for my picky daughter who just wanted noodles and butter.

Took my American family on a Wednesday night and the food was fantastic our server Andrew was very knowledgeable. recommend anybody whos up for a good view and good seafood.

We went for lunch today. It wasnt busy at all, but the service was awful. The server asked what we wanted before we had even finished looking at our menus. I asked him to come back in two minutes, but he was gone at least 15 minutes. After taking our order, he returned 15 minutes later to tell my husband they were actually out of king salmon, so my husband had to look at the menu again and choose something else. Eventually the waiter brought our appetizers. When we were half way through eating them, he again showed up to say that they were also out of the meal I ordered. He brought me a menu and stood by while I figured out what to order. I felt like he was hurrying me, so I didnt choose well. And it then took a long time for our meals to arrive. I had gift cards and it probably took him 10 minutes to process them. Partly because he needed the manager and she was chatting with some other customers.i would not go back. The food was only average by the way.

Great restaurant with an excellent location. We were a party of 10 and our food and service was great. Location was conveniently close to skytrain. Would go back again. Thanks

Our server Kyle excellent , unintrusive attention with great personality. Everyone enjoyed their meals. Great view of mighty Fraser River. Parking: Great location on the quay Accessible from Richmond Tswassen, Burnaby , VANCOUVER & of course N West group of 8 ladies from these metro Van areas

It feels a little expensive compared to the quality of the food. But the view is good. Its a good place to talk with friends. Very comfortable Food : 4/5 |

OMG I am 69 years old and have traveled the world working in the tourism industry in Europe and in Canada. I have been to many restaurants in BC tasting dishes of all kinds. On Tuesday the 12th went with my cousin from Australia and 3 other guests to this restaurant. My first opinion was bad. Empty restaurant cold and seating was a problem as they had their own placing in an empty huge restaurant. We wanted a bottle of red wine that was not available. The second was also not available. Finally, they found a bottle that we liked. The menu was not the way I thought it would be in a sea food restaurant Brussels sprouts as a starter was ordered by our host, which I explained is a heavy vegetable to have in the night. In france it is not advised except for lunch. The main dish was not appetizing but got through it to satisfy others. Was happy to leave the cold empty restaurant, which was a bad choice but will never advise or return to any boat house restaurants in the future

Everytime Im here I see staff delegated to duties that, even I know are not the duties of youre wait staff. Management needs to understand youre floor staff is to undertrained. As a former manager from RF Café and other Landrys affiliated establishments Completly unacceptable. Consitent levels of Chefs and even Sou being forced onto the expo. Shame. (Also Whiskey Crab Soup hasnt been offered since Manzir Chowdhury was on payroll 3/2020,after you illegally terminated him)

Everything was ok. But for what we paid - everything needed to be good at the minimum.

We just got such a great balance of hospitality and efficiency, Iryna truly made my day! Thank you Iryna for your outstanding service!

I ve been coming to the New Westminster location at least once a week for have coffee, breakfast, and to work off my laptop. Our servers Iryna + Hailey have amazing customer service. Very surprised that this location is not busier for breakfast/lunch.

We come to The Boathouse in New West a couple times a week for coffee, brunch, and a bit of work and we always have a great time. Its so chill here. Were kind of surprised its so empty. I almost dont want to write a good review so I can keep it all to myself! The service is amazing too. Thank you so much to Iryna and Hailey who look after us and make sure our coffee is always full :)) Parking: Theres a car park next to the restaurant.

I always love it when i can go back and re-review a restaurant that had previously epically disappointed me since my last visit the restraunts service has done a complete 180 i actually felt welcome and genuinely appreciated when i walked in the door the young man with braids clearly enjoys his job and was trained properly and my waitress was absolutely fantastic i just cant say enough good things about both of them i believe my waitress said her name was kate ..even the food was immensely better than previously Well done boathouse management thank you for the excellent food and service i plan on coming back whenever i pass by

J,M Was the best I ve seen in a long time, great experience with him around and taking care of the business. Highly recommend to see JM

It is okay.

Fries were bad

they took over 15 minutes to bring us sugar for our coffee. our food came out almost cold, food didn t taste very good. Service was very very slow and the restaurant wasn t busy at all

New menu looks good. Interesting that burgers are gone but the server said they could make that happen if we wanted! We were just curious about that, but if you are willing to make a burger, put it on the menu. We enjoyed the taste and portions of what we did order and were pleasantly surprised with additions and sides not mentioned on the menu. (That printed menu needs work and I hope it wasnt expensive to have made what with the typos and then missing things so it almost looks like youre ordering a la carte). But the service was rookie, and that made the experience disappointing. The host was trying way too hard and needed to turn down the fawning and turn up the professionalism. But chalk that up to (maybe second day?) jitters. The server said the right things but promised bread that didnt turn up until the dinner did, was way slow off the mark bringing a second drink such that we sent it back as we were ready for the bill by then, didnt check in after food had arrived and generally ignored us until it was time for the all-important tip, I mean bill, payment, and then got quite chatty. Many do, but its transparent blowing smoke up you a** and Im tired of it. You didnt make me your pal by not doing your job, dont try be my pal now. This used to be a go-to spot when headed to the movies in New West or for nice views over the water. Well be seeing what our other options are for a while and see if they can get themselves sorted out on some service basics.

One of my favorite restaurants. The food is amazing. I get $25 discount and a free dessert every year around my birthday with Landrys Select Club card (joined for free). Also a nice view.

My wife and I went for dinner to celebrate her birthday. Overall, it was a very lovely experience. We had placed our order and were waiting for our food. But then we found out our server had accidentally served our food to another table (who had ordered well after us). We eventually got our food and it was delicious. We ordered dessert as well. On the reservation, I had stated we were celebrating a birthday. Our server didn t acknowledge us celebrating a birthday. Overall it was good. It was just those 2 things that made it a little disappointing. Thank you.

TAKES FOREVER TO GET OUR FOOD, WE WAITED ABOUT 45 MINUTES JUST TO GET BREAD AND ABOUT 1 HOUR AND 30 MINUTES TO GET OUR FOOD.

This is a lovely restaurant in New Westminster and seafood features in many dishes on the menu. I ordered the seafood pasta and it was tasty and nicely presented. Our server was pleasant and professional. This was a good choice for a business dinner. It was not too loud and we had a great conversation over our meal.

Good restaurant with riverfront views. Service was good and food was also good.

The breakfast sausage is ruinous of an otherwise enjoyable meal.

Lobster ravioli was noice! Kid-friendliness: I brought my kid, they didnt kick us out Food : 5/5 |

Place wasn t even busy. Took forever to get a drink. Brutal. Bartender needs to find another occupation.

Nice to dine beside the Fraser River.

This weekend, you are going to the boathouse and ordering the mixed sea food. Thank me later

Everything was amazing- Sofia and Chris was great

Great food! Decent servings for the prices. Wish they had more side dishes with the entrees though. Vegetarian options: Tortellini and cheese, fries

If you re staying at the Quay in do not order takeout from this restaurant. Was told to come pick up the food in 30-35 minutes, spent 20+ minutes past that waiting for my food. Calamari was completely soggy, assumingely because it sat for 20+ minutes while I waited. Crab ravioli had 6 total ravioli, with trace amount of shrimp; cost $35. My spouses tortellini was extremely greasy. Potentially if you eat inside they may take more care preparing, and serving your food. However my takeout experience has ensured I will never return. If you re staying at the Quay, and looking for a place to order takeout from you d find better taste and quality from any nearby fast food joint; it also won t cost you $90. My biggest regret was tipping 18%.

We had breakfast a superb breakfast at The Boathoise and we were wowed by our wonderful server Sophia Stratton. She went out of her way to make us feel more than welcomed. She was patient, kind, attentive, and just overall a pleasure to meet. We are looking forward to returning and enjoying another delicious meal. We truly hope we get to to have her as our server since to be honest its hard to find such a pleasant person to interact with. We are coming all the way from California and I have to say finding a server like her anywhere is super rare. Thank you Sophia and The Boathouse for allowing our family to have a wonderful breakfast at your beautiful restaurant.

The salmon was very good. Price seemed very reasonable coming in from the US. Would easily come back. Food

Me and my friend group (3)were there today (August 6th) for lunch - Service was horrible and food was not worth the money - New Westminster - - 6 prawns for 21 n 1 crab cake for 21 - food- fish and chips were ok with so much dough - arrived 25 min late and totally not satisfied- the waiter said they were short of staff - boat house needs to revamp their menu and service - whiterock food was not that great either- plus 10 dollar parking - common people - would. Never come back

Seafood overload in the pasta dish it was great. Paired with a nice cocktail on a midsummer patio in a waterfront setting. Parking: Parking lot is a good size but full as it was a sunny summer Sunday.

Great experience at this restaurant.our server was Lindsey who gave us time to decide . Highly recommend this location .

I had the seafood and chorizo stew, maybe about a tablespoon of chorizo. Very mediocre flavour. My partner had crab and lobster ravioli, again the seafood was not evident and flavour was mediocre. Overall, disappointing, we won t be back anytime soon.

This place is awesome go to this place

I love this place! I attended a Pride celebration event last night. The seafood was so fresh and delicious. The service was attentive but not intrusive. The mussels with chorizo and truffle fries were highlights.

Do not eat at this restaurant. For the price $300+ the dinner and service were terrible. Waited quite a while before anyone even noticed we were there wanting to be seated. Restaurant was probably only 20 % occupied, so not busy. Drinks took a long time, waiter had trouble answering basic questions . My friend ordered the set $55 dinner ( salad , entree and desert) Later waiter says they ruined the sauce in morning so couldn t bring her dinner so she wanted to substitute it. She ended up with just an appetizer instead of a full dinner. However waiter wanted to charge us $55. When we asked him about it he said he was giving us a deal! We looked at menu and figure out he was charging us $19 for the crème brûlée desert she didn t even want .The appy and salad should have only been $36. We had to finally talk to manager to get bill changed to correct price. The waiter didn t come back to our table made us sit and wait a very long time for bill. Then he was super rude when we asked him for it. Anyway bad service , over salty yucky pasta, soggy salads. Do not eat here it is not worth the money!!! Service was terrible !

Boathouse in New Westminster is my neighborhood bar and restaurant. It s a revisit after Covid lockdown. I found it renovated, with better ambience. Food and service is good. However, I felt uncomfortable with how the server handled a mistake she made in billing. I ordered a small beer, my husband a cocktail, and a warm bite. I checked the bill and found that I was wrongly charged for a large size beer and told the server. She acknowledged that my order was a small size beer and took the bill. She returned and said that it s her mistake to order me a 20 ounces, instead of a 14 ounces. The one she served was a 20 ounces. I was puzzled and said no wonder I couldn t finish the beer, which was 2/3 left. She kept saying sorry but expected that we paid the wrong bill. We did. I don t expect that a hotel restaurant would handle wrong billing like this! Perhaps the server was just too inexperienced. I think the hotel and restaurant management should provide proper training to their staff, so that they won t upset a customer.

Ordered hot crab dip. Cheese on top not melted just a glob. Luke warm and the dip was a glue like substance. Tried 6 or 7 chips and could not eat it. Un eatable and even after complaining they still charged me 26 dollars. Disgusting, will never go back !

Goodbye.

4 of us showed up for an office night out and birthday. They let me bring balloons early which was great, service was quick and professional. The food was very good, however the shrimp myself and my co worker had was very very dry. I did let the waiter know, it was not deducted from the bill, I did ask for compensation but nothing was given. Not a big deal but it would have be nice as our bill was over $500. Other than that It was good.

Had a lovely lunch here over the weekend, servers and management were very accommodating and the clam chowder is just to die for! Totally recommend their fully rigged $55 three course menu if you want a great deal!

Boring and not very good.

Sophia was amazing.

Sophia was great taking care of us on the patio today. Great happy hour on the patio oysters and happy hour specials

Was supposed to go to Boathouse Port Moody but there was parking issues because of an event there, decided to go to the Boathouse New West and we were super happy with our choice. Our server (shout out Lima!) was super sweet and very attentive, she had the appies brought out hot and quick, there was a bit of a delay with the entrees but there was also a wedding party going on upstairs so can t blame the kitchen. Food came out delicious though, my steak was like butter. Oh, and the calamari portion is huge! Worth the price. Will definitely be back

Went to the happy hour Friday last. Had fish tacos, yum, service great, price good $31 plus tip, but my 2nd white sangria had way to much ice and tasted watered down. Next time Im gonna say easy on the ice for that reason..

Ivan is the best waiter ever. We always request his section. The blackened halibut was delicious, perfectly cooked

Staff is very rude especially the blonde hair girl and also the manager and servers.

Were seated at 4:50 pm but told the Happy Hour prices were over, even though its on the menu that Happy Hour is until 5 pm. Oysters were tasteless except for the table salt they were washed in. Server literally did not know a white wine from a red wine. My daughter wanted a banana split for dessert but was told they dont serve them. My daughter pointed to a patron eating an ice cream at the next table and asked what it was and the server said that it was a parfait. She had to say, Well, I would like a parfait then. It was very unsatisfactory all in all. I spoke to the Manager and did not get any satisfaction there either. We are never going back.

The food and service were awesome.

Went with a large group and the staff were very organized to ensure everyone was served food and beverage efficiently. I imagine on a nice day it would be beautiful to sit by the water, it was raining for our visit. Food was tasty!

Was okay. Just... okay is the best was I can describe it. Got the 7oz steak medium rare... it was cooked all the way through... portion sizes a bit on the smaller side... but the dessert creme brulé was delicious!!!

I dont like giving bad reviews but I kind of have to on this one. So we were a medium group of people. Whatever laurels this restaurant is resting have rotted away some time ago I think. Its a shadow of its former self perhaps. The only thing that has stayed the same is the overly high prices. You really dont get what you pay for. The appetizer soups were tepid. A few plates had to be sent back for being done wrong. One server spilt soup on my wife. On all plates was a paltry amount of vegetables literally 4-6 PCs of carrot and zucchini. They did however give one small slice of cake to one of the two couples celebrating an anniversary at the time. Despite the lackluster experience and faux pas, No compensation was given for the mistakes made, including the soup spill. I cannot in good faith recommend this place as it is way overpriced for what they give. I doubt I will be going back for a second visit, as I hate throwing my money away. Wheelchair accessibility: The entrance is at ground level.

Excellent

I want this review to be 100% fair to the restaurant and the future clients. On June 14/2024 . I will never eat there again and neither will the rest of our party. The server was very nice and apologetic because he didnt know that he was seating our section so our weight was quite extensive maybe 15 to 20 minutes before we got anybody because we had to ask for somebody! So we ordered appetizer the calamari and the crab dip. The crab dip was pretty good with a bunch of chips and the calamari was a bunch of batter as far as I was concerned and little bits of calamari I guess. Moving on to dinner after waiting quite a while I ordered the crab legs and it didnt come with a nutcracker and the server wasnt around so I was waiting and waiting for my Nutcracker and got it finally. My wife had a salad and I cant remember what my friend had but his wife had the fish and chips. The fish and chips batter was way too much and too thick and way more than the fish amount. So she had a whole plate about her left at the end. My wifes salad was soggy but shes not a complainer so we just took it to go afterwards and that threw it out when we got home. The crab legs tasted like fish so unfresh and yellow in the knuckles which turned me right off so I sent them back. I asked for the lamb shank to go now because I was turned off by the food. I tipped well because our server Chris was very good in many conversational ways. We spent 3 hours in there a little extensive but the conversation between our table was good so I brought the lamb shank home and it was barely any meat on the damn thing also I dont feel very good after eating it. And thats a fair review

4 of us had dinner there last night. Food was so so and overpriced. Service was excellent. Chris was a terrific server and Lima (Lema?) at the bar was also wonderful.

The boat has sunk! Took my wife for our anniversary dinner. Service & food quality failure for high price, for a destination restaurant: 1.Understaffed. No waiter attended us for at least 20min. Even the front receptionist & waiter later acknowledged the slow service. 2.Food was not properly cooked, as veggies & rice pilaf undercooked. 3.manager did not seem to really care about our concern/ feedback, as he looked tired. In conclusion, food is well overpriced for underwhelming service & poorly prepared food. Waiters appear overworked and tired, as not giving eye contact for service. Sadly, the Boathouse has lost its way. They could learn from the quality of service & attention & food quality of the service leaders of, Earls & Cactus Club. Their waiters & waitresses are full of energy, exuberance, and welcoming smiles, and attentative to your menu questions and food allergies. Further, they are very cognizant to when the meals are ordered and delivered to the table. It was like night & day. Sorry Boathouse. I use to be impressed. I can no longer support poor service and expensive poor food. Better get the executives out to visit the other better performing restaurants.

Been there for Father s Day brunch. Limited choices. Expensive basic dishes.

Very poor service. Im staying at the attached hotel, had dinner on the first night and it was okay. On the second night I intended to have dinner again. I checked in and was sat on the patio with a menu. I was left alone, made eye contact with several staff, still nothing, no service, got up and tried to get someone at the bar, left after 20-25 minutes of bring ignored.

It is a beautiful restaurant well located, with a fantastic view of the quay, suitable for groups. There are seats available on the patio, excellent and friendly service, and the food and options at the menu are very good for brunch or lunch. Food

A great brunch. Good service and friendly staff

Great location/ views, megan was great and attentive, happy hour specials are good, food was good (although the Korean chicken sliders lacked and were dry) everything else was great

This is our place for special occasions and romantic date nights. The staff treat us well and the menu is so good.

This is a very nice restaurant/bar. It is on the waterfront and has great views of the Fraser river from within the facility. A bit pricey though.

. . awesome brunch 1st get- together with my SFU CLIC 11 Team, & definitely will not be the last . . looking forward to the next one as we missed some colleagues too . .

Feels like they are coasting on name recognition. Our entrées took 1h20min to arrive. When they did, the fish a chips had to be sent back; the fish was riddled with bones (a few would be acceptable, but every bite?), the fries were a dark colour and tasted like old fry oil, and the batter was undercooked and gummy. They did take the entrée off the bill for us, and the server was very polite, but in the end, bad food and a long wait spoiled a rare night out.

I decided to give The Boathouse another try despite my last experience of food poisoning. Yesterday, I took my mother there to celebrate Mothers Day with a brunch. We waited for over an hour for our food, even though the dining room was pretty empty at that time. I asked the waitress about our order, and she said they were pretty busy. When I pointed out that the table behind us, which came later than us, had already received their food and was almost finished, she said, Oh, because they only have three people and we have four people. I was baffled by her response. The waitress kept making excuses without apologizing for the delay. Another waiter later came and apologized for the mix-up, informing us that our food would be delayed for another 5 minutes. Unfortunately, we had to wait for another 15 minutes to get our food. It was an unpleasant experience, and I would not recommend this restaurant for groups of four or more.

Our reservation at The Boathouse in New Westminster unfortunately fell short of our expectations. Despite arriving promptly for our 6:15 reservation and being seated quickly, our experience quickly took a downturn. After placing our orders, we found ourselves waiting for an unreasonably long time. Over an hour passed before our food finally arrived, during which we watched as nearby tables grew restless and eventually left without being served, one table had children with them whose food arrived but the adults food did not, so they left after the children had eaten. This lack of timely service was disappointing and detracted significantly from our overall enjoyment. When our meals did arrive, they failed to impress. The seafood grill was lukewarm at best, suggesting it had been sitting out for some time. The fish and chips were disappointingly greasy and lacked the crispness we had hoped for. Even the soda was watered-down, and unenjoyable. Overall, our experience at The Boathouse was marred by long wait times and subpar food quality. Improvement in both service efficiency and food quality is necessary to justify a return visit.

Such a shame went there for the Mother s Day brunch and took like an hour and a half to get our food we were expecting brunch but instead everything was eggs. The price was overpriced for the quantity and overall would not recommend again. Will definitely be finding another place to go for Mother s Day from now on.

If its a special occasion and its going to be busy, DONT GO! Today, I had a Mothers Day Brunch. We knew it was going to be busy but it was just 2 of us and our orders are simple. Forty-five minutes go by and people who were seated after us received their meals first. Our overwhelmed server was apologetic and we are not blaming her as it was very busy. Our food was mediocre. The ham in the eggs benny was cold, the smoked salmon in the benny was sparce along with the hollandaise sauce. We did get 20% off our bill but we did tip 20% for the hard work the servers do. We wont be back for any special occasion or any other time.

Reservation at 2:45pm, didnt get seated till 3pm. 15 minutes for drinks, 37 minutes for soup and it was cold. Then told an hour for main.... I walked out. No communication whatsoever. Its Mothers day, thanks for ruining day.

I booked a table for Mother s Day brunch at 1:30pm for 6 people but we need up being 3 . We waited just all most 10 mins for are table . Are Waiter came to take are order for drinks then came back 15 mins later with are drinks and to take are order . We waited just over hour for are food , we asked the waiter how much longer he said that we where the 5th. Table on top, which I don t know what that means .but it would about 45 mins more .. we said forget and just paid are drinks and left . I understand it was a weekend and it was Mother s Day one of the busy day of the year . But the restaurant should have been more prepared. I think we should have gotten a gift card . . But then again I a not sure if I wanna go back .

Absolutely DISAPPOINTING!! Completely ruined my Mother s Day!! We had to wait 15mins to be handed the drinks menu, another 20mins to get our drinks and a whole 1.5hrs to finally get our abysmal food. My mom flew in all the way from India and my sister from San Francisco so it was a huge reunion for us which was ruined by the awful service and even worse food. I ve been here before and enjoyed the service and food but this one experience will make me never want to be back. Our server totally blamed us for coming to a restaurant on a busy day. My sister had to leave for the airport without eating anything because it took so long to arrive. The fish and chips I ordered were cooked in old oil and were extremely greasy and distasteful. There was no manager on site to pacify any of the diners, it seemed completely disorganized. They kept welcoming more people in without even taking care of the ones that were already there. The table that arrived before us didn t even get their food by the time we had eaten our sub par eggs and toast. Will NEVER go back here again!!!

Made a reservation for Mothers Day, 2 hour wait list not acceptable

Awful mothers day experience. Made a reservation but there was a crowd at the front with people with reservations waiting to be seated, and we were told food would take an hour and a half once seated. The host blamed head office for leaving online reservations unrestricted on holidays so the restaurant couldnt plan settings. We ended up leaving. Wont return.

This place ruined our Mothers Day. We waited almost 2 hours for our food to finally be served. One table that arrived after us was served before we were, but another table nearby that was there before we arrived still hadnt even been served anything by the time we left. The entire Mothers Day Special menu was variations on eggs and toast, two things that take 5 minutes to cook, yet somehow took 2 hours. Once we got our drinks, the server completely ignored our table to focus on seating new tables and when we flagged her down to inquire about the long delay for our food she implied that it was our fault for going to a restaurant on a busy day. Looking around, most other tables in the place were full of people with no food sitting around visibly frustrated at how long theyd also been waiting. Our mother ordered a drink that said BUY THE DRINK, KEEP THE CUP in capital letters on the menu and was then told she couldnt keep the cup AFTER she finished it. It took so long for us to get our food that another person in our party had to leave before even getting anything served at all. When the rest of us finally got our plates we were served cheaply made, overpriced, disappointing meals of minuscule proportion. MOMS DESERVE BETTER.

My family of five wanted to take me out for Mother s Day . We had Reservations for 530 when we arrived and gave them our name, they informed us once we are seated it would take an hour for our food we were ok with that but didn t realize that it was a set menu for today. We all placed our orders the salad and soups came about A half hour later , but our mains took forever we would have been fine with that but we ate in shifts , my son got his chicken first , Then my husband and my oldest got their food by the time my other son and I got ours. My first son was finished and watching us eat. At this point, my husband had to go put more money in the meter. When we placed the order for our desserts, we waited another half an hour, and it still wasn t coming so my husband walked up them and asked the to pack it up. At this point, we even had to pay at the bar because it was taking so long. My husband and two sons went out to my car and we were still waiting for the desserts by the time they came to the table, they weren t packed up and they were in the plates. So once again, we had to get boxes to go. I understand restaurants can be short-staffed at times, but especially on a day like today when you have multiple reservations, the management team should have stepped up and been walking around to the tables and checking in on the situations and just acknowledging the long wait times. It s unfortunate that it left such a bad Experience in our minds Because the food was good and I believe our server did try . Our bill was over $400 and not worth the three hours that we were there. Also the bathrooms needed to checked regularly because the men s had no paper towels and in the women s some of the stalls did not have toilet paper.

Do not recommend this place anyone. We made the reservation for Mothers Day a week advance, but when we arrived in a booked time we were told that we should wait a table for an indefinite period of time and then the same period to get our order.

Showed up on time for our reservation and was told that there would be an indefinite wait with a number of parties ahead of us...turned around and walked out. If the food is anything like the service I wouldnt recommend.

Absolutely terrible! Whatever happened to Boathouse? My family and I came for Mothers day and were presented with the only available limited brunch menu of 8 selections. We were told that it has always been their practice to have fixed menu for special occasions. Ok then. They have probably mastered this process. So I thought. We ordered crab omelette, fish and chips (kids size), and two orders of smoked salmon benny. All relatively common and familiar enough brunch dishes. We were then told that the food will take 45 minutes to prepare. Yes, forty five minutes! Fast forward to 50 minutes or so without the food, I decided to follow up with our server and was told that it will take another 5 to 10 minutes. Finally, after almost 15 additional minutes, the food arrived. After a total wait of over an hour for 4 orders of our simple, common, and basic brunch menu, it was nothing but a culinary disaster. The presentation alone makes one wonder if there was even any skill or effort made on their part. It looked rushed and messy. Then comes the taste. It was even worse. One would expect that, with the price of the menu, it would, at the very least, be tasty, especially if we were made to wait for over an hour. It could not even make it to average. The fish was dry. The fries were burnt (Yes, they even managed to burn the fries and then serve them). The crab omelette was dry and tough. The smoked salmon bowl was soupy, and one could not even clearly taste or identify the smoked salmon with the other ingredients. Picture a Chinese take out combo in a styrofoam box at any food court, except, this was jammed onto a bowl. As for the toast that came with it, one order was toasted while the other was not. All this coming from the seemingly legendary Boathouse. Unbelievable. Quite frankly, any breakfast or brunch establishment would be way better, hands down. This includes any food court. This particular episode should not have even made it to star status, however, I can only give the lowest available rating. I am trying to find something positive about our experience, however, none, whatsoever, comes to mind. From the looks of the other customers in the adjacent tables, I am sure they all had the same disastrous experience. If you, however, wish to spend more than necessary, have bad food, waste precious time, while pissing your mother off at the same time, this is the place to be.

Cant even do a food review. Booked this place for Mothers Day and for my husbands birthday since it fell on the same day. They wanted to have seafood. We had 6:45pm reservation. When I checked in the party before me mentioned that they have been waiting for 30min (they had 6:30pm reservation). Apparently there was a system glitch something like that on reservation system. Then the host said about over 1 hour for food after ordering service. So thats about 2hour for food???? What a mayhem on such a special occasion. Even if their system had a glitch shouldt they have reached out to people that reserved that they were heavily booked? What a big fail on Boathouse part. Felt so bad for some of the elderly people that has been waiting there longer than we have and kept on waiting.

I can say this was the worst dining experience Ive had and i wish I was exaggerating! I can see others experienced the same thing on their special day. We had mothers day brunch with reservations for 12:30 pm didnt get seated till 1:00 pm and left there at around 3:30 pm. We waited 1hr and 45mins for our food only because I had complained to the floor manger. They at least had my 2 year old daughters meal but an hour after we ordered and it was just chicken fingers and fries. She was done her meal and we were still waiting for ours. We had to extend our parking and push the rest of our Mothers day plans cause we were running late. There was no apology or explanation from the waiter. We USED to love coming here but now after yesterday I dont think this will be a place we will rave about to our friends. FYI all we ordered was the Eggs Benedict and Eggs Benedicts Trio. Yes that took 1hr and 45min. We literally were getting ready to walk out before our food came out. No comps were offered or discount for wasting 3 hour of our time we will never get back.

Terrible Mother s Day. Even though we made a reservation we were told there will be a wait for seating and an hour wait for food after being seated. Who s paying you $65 a person to stand around and wait?! Ridiculous service. We gave up and took mum to a great restaurant instead. DO BETTER!!! Two thumbs down.

We made a reservation months in advance. We confirmed it. On the day we get there early, because if you are 15 mins late, they wont honor it. They are not ready. 10 people and we said when booking it was for a 50th anniversary. We finally get seated and nobody comes by. It takes 30 mins just to get water. The waiter says that someone didnt turn up and he had to do his own section and some other tables. His section doesnt appear any where near us because he disappears for long stretches. 2 hours and we are still waiting for our food. Management says it is the kitchen. We watch while other tables that came in after us are served, eat and leave. 2 hr 10 min two people at our table get their meal. They finish before anyone else gets theirs. We get a discount on the bill and three coupons for free appetizers if you buy an entree. However I know we will not be back anytime soon. The after dinner celebrations had to be pushed back by hours because of this terrible experience. What could they have done better? 1. Assign a waiter in the same section before we are seated so that we are not waiting 30 mins just for water 2. MGMT should be more aware of what the kitchen is doing. Never did get an explanation as to why the kitchen took so long to cook our meals. We asked the waiter several times and he said would check with kitchen and nothing ever came out. We felt sorry for the waiter as he seemed to be running around like crazy, but someone(s) dropped the ball. At least the food was tasty and good sized portions because we were starving by the time it did show up.

We booked a table for Mother s Day and honestly was super disappointed by the whole experience. The entire restaurant seemed to completely lack organization nor preparation!! We were told food was going to be a long wait but we waited for nearly 45 mins for our appetizers, 2 hours for main course, and 30 mins for dessert. Plus they had the most obscene rule of having a set menu for the day but still managed to run out of things!!! How are you gonna force people to order certain things from your menu but still be underprepared? I can see all the customers and servers are irritated and stressing out of their minds, yet no managers in sight Also not sure if there is some management change or something but I do not remember it being so disorganized and disappointing before, I have been to the new west location years ago once, and other locations and it was fine. So they really need to figure their stuff out or else I don t know how much the elegant restaurant facade is gonna hold up

Went at 9am for some breakfast. West Coast Benny Trio was really good. I was actually surprised how much I enjoyed it, any deviation from classic eggs benny is met with skepticism but the rich seafood taste and rich hollandaise sauce on 3 perfectly poached eggs and enghlish muffins proved my suspicion false 5/5. Lattè was delicious 5/5. My server was very pleasent and answered all my questions 5/5. The restaurant iself is very clean and seated on the river for a lovely dinning experience 5/5. My only con were the terrible hashbrowns, which I foolishly order extra of before trying 2/5. Undercooked, poorly seasoned, far too oily and served with overcooked mushy peppers and mushrooms. If I was asked to prepare a similar dish I would: Boil the tiny potatoes untill tender throughout, cut into quarters, pan fry in light oil with sliced pepper and mushroom, then tossed with garlic salt, black pepper, siracha powder and fresh cilantro. Bamn! Guaranteed delicious hash that are crispy on one side, soft and tender throughout, so tasty you dont need added salt and would work great to soak up egg yolk and excess hollandaise. 5/5 overall would recommend for breakfast just sub hash with fresh fruit which I almost ordered instead of hasbrowns.

The food was a little salty but apart from that everything was great!

We celebrated 50th birthday, lovely host and great place for fun

Subpar on every level. Definitely starting to feel like a tourist trap.

Celebrating partner s birthday and staying next door at the Inn at the Quay. Made reservations and was super excited about our meal. The atmosphere was nice and our servers pleasant. Our food, however, was extremely disappointing. The lobster bisque had no lobster or seafood of any kind in it and tasted like tomato soup. There was only one kind of oyster available, which were very small and just okay. I had ordered an Old Fashioned which was loaded with ice and served with a lemon? My partner ordered the lobster tails, which were very small and were served raw. I ordered the Dungenous crab, which was only a few legs that were so dried out the meat just flaked off, served on a bed of very dry rice. The crab dinner was 100$. We do not mind paying the cost of any of our meal choices, but i am appalled that they would even serve something like that, let alone charge for it! The manager came over and was very sorry and comped the dishes that were not edible. It was all handled well. But we didn t want to be comped for a poor experience. We were there to celebrate and pay for a delicious meal. I highly recommend finding another place to eat. The quality control of their dishes is extremely lacking. The whole experience very disappointing. We did have a delicious meal at the Sandbar on Granville Island the next day!

Boathouse We were visiting a friend in New Westminster and we decided to take him out to dinner at the Boathouse which was just a short walk away along the boardwalk. The restaurant is open, spacious, and takes full advantage of its riverside location. We were seated at a window seat and enjoyed watching the tugs and barges sail by. Everyone ordered a drink and then perused the extensive menu. And while they focus on seafood there are many other selections offered. Our friend ordered the salmon and my wife opted for the Coconut Pacific Cod (Thai green curry coconut sauce, and vegetables), while I found it hard to pass on the Mixed Seafood Grill (fresh grilled salmon, scallop + prawns skewer, crab stuffed prawns, with Pernod beurre blanc). Their wine-by-the-glass selection is adequate but small, so I ordered a bottle of Sancerre (a French sauvignon blanc from the Loire Valley). So, if you re looking for something fun to do, head to New West on a sunny day, walk the board walk and soak up some sun, shop at the Quay and then drop into the Boathouse for some drinks and delicious seafood.

The New West Boathouse used to be our go to place for special occasions, but not any more. We went for my birthday on April 1st. We got the crab dip to start. The dip was OK but the chips were stale. After we finished the crab dip and had already been waiting quite a while for our mains, our server came over and said he waited to put in our mains in order to space them out and should be ready in 10 minutes. When our mains finally came, it was obvious that my steak (which I had requested medium rare) had been rushed, as it was definitely rare. I suspect the server forgot to put in our mains and then asked the kitchen to rush it. The crab Oscar that I got with my steak was horrible. The crab was extremely salty and tasted like it came from a can. The mocha ice cream pie I got for dessert was definitely freezer burnt. The Boathouse used to blow us away. It has definitely gone down hill. So disappointing.

Such an unfortunate miss. This place is big and really nice. But that s all I know. I was staying at the adjoined hotel, went down for breakfast at 8:10 am on April 12 waiting at the front for 6 minutes, looked around ghost Rouen. No patrons, no workers, no breakfast. There however a great diner 1 minute down the boardwalk.

Honestly I m a huge fan of the Boathouse and their food. Have visited the different locations. This visit today for me was definitely not great. The food was good, atmosphere was amazing. The service was pretty bad. Server seemed to offer forced smiles if any, had to be prompted several times for water/coffee. It was my moms 70th so we were starting out with brunch here and although she enjoyed the food, we were all disappointed with the service.

No even worthy of mid

This is my second time at The Boathouse in New Westminster. My first dining experience was ok although the bread served to me at that time was not totally thawed out in the bread warmer. It was served cold in the center! lol! I thought that was just a one off slip so I decided to try again. As for tonights dining experience, it was really disappointing. I ordered fish and chips and lobster bisque. The fish was soggy and the batter didnt seem to be fully cooked. I was so disappointed that I barely ate the fish and chips and didnt bother to pack it up when I left. The lobster bisque was lukewarm when it was served so I asked to reheat the bisque. Though a new bowl was served, it was again served lukewarm. This 2nd bowl came after my fish and chips. By then I was starving so I ate half of the small bowl serving. For the bill I paid, the dining experience was truly not worth it. I came hungry and left hungry. Im starting to think that kitchen staff isnt really paying much attention to the quality of food they serve. They have good servers though, perhaps the only good thing in my 2 visits. I gave this restaurant another try after my not so great experience only to be disappointed yet again. Im not coming back and wont be recommending this restaurant.

The dungeoness crab legs in the Seafood Tower were so good I had them for dessert as well!

It started off great. The hist greeted us and was very friendly. We sat and our server brought us water, never spoke and left. She finally returned after 15 minutes and took our drink order. I ordered an old fashioned which isnt cheap. Hubby had a beer. Drinks were fine. We both ordered the chicken entree. I asked for mushrooms on the side instead of Brussel sprouts. The meal came with mashed potatoes. I was given little russet potatoes, no mushrooms. A lot of potatoes. I mean, I like potatoes but.....I did not complain as we were trying to get to a movie on time. The server came a couple times to ask if all was OK, brought us bread as well. We asked for bill and after about 10 minutes it came. Was not impressed. Not sure we will go back for dinner. Maybe lunch. The food was definitely not as good as to be expected for the price.

The service was the best thing. On the other hand, the meal (crab starter and main meal, ravioli with a mixture of crab, shrimp and mussels); was not good! Just salt and nothing else. Its expensive for nothing.

The experience at the restaurant was great. But the parking in the underground parking lot was not. I paid at the machine to park and got ticketed. Apparently, there two lots in the underground parking. One owned by advanced parking and the other by impark. Who would know that the machine in the underground parking lot does not cover that parking stall in underground the parking lot. What a joke.

My 75 year old dad was in town from the Yukon. So I thought I would love to spoil him and his girlfriend to a nice dinner On Saturday, Feb 24th as a belated Valentines outing . My sister joined as well. I didnt bother telling the server how bad the service was. I am sure nothing would be done. When we sat down around 6pm the restaurant was buzzing. We were accommodated without a reservation. We sat down excited for our 5 star culinary experience. We all passed on apples. I was excited for King Crab. Our table decided on tea for the chilly night. He barely brought us honey, we had to continue to wave him down the next hour for more hot water and honey. He took over 20-30 minutes to take our order. It took 50 min before he offered us warm bread. Vy then the dinning room was almost halg empty. Now we finally get our meal. 1 hour 20 minutes later It was Luke warm at best. Not any of our food was hot or fresh. We can only assume it sat under the heat lamp for a Long time, as even the rice was kinda of dry on top. King Crab was barely warm and seemed like most pieces was the end tip bit, very tiny King Crab, only 1 claw and 1 upper portion and like 6 tips at $100 a plate, what do you say? By this time we were very hungry but all agreed all 4 plates were almost cold. Our bill was almost $300 and did not enjoy the experience, the service or the quality of food we recieved. I have been here with the old menu and I enjoyed it previously. The server would talk and talk and then wonder away and we again would wait for hot water or honey, 20 minutes would pass before we would wave him over to ask. At ow pint her realized we had no food and it took over 30 minutes for him to get us hot water. He gives us fresh tea bags and says this is on me. Like it was some prize. We really didnt want to complain, or not tip. So even though we didnt enjoy the service and the food was cold. We still gave $40 tip but really didnt feel the cook or the staff deserved any of it. My father being 75 years old. I really wanted to go somewhere amazing. I was embarrassed! We even paid for 2 hours of parking, both cars and it took 2 hours and 15 minutes from sitting to leaving. So we had to add time just to wait for our bill and that took another 20 minutes. I dont knownif I would ever try this location even again after this experience. My sister ordered the cream Brule and it was ice cold! Since when is that dessert not warm?? That was the topping on top of the failed dining experience. Time wise we got warm nread after 50 min, our food after 1hr20min, we ate at 1hr50min we had to ask for the dessert, as everyone was done eating. Then it took 2hr15 min to get our bill. WOW & by then the restaurant was near empty. There was no reason to not service us. I debated on making a public review. But sadly the website doesnt give any options or e-mailing complaints. So I am putting this here in hopes, if you go. Be aware, you dont always get what you pay for! From one unsatisfied family. Parking: Need to read the signs in the garage as some are dedicated spots for businesses. None are dedicated for the boathouse. Best to download Hangtag to buy parking in the garage.

Katie was our server. she was lovely. Food came quick, drinks came quick. Food was delicious. Our 7 month old had a taste of everything and she loved them

We hadn t been here since the summer. We had come quite often between June and September. Since we hadn t been here for a while we chose here for a family celebration tonight. It s always so nice to come and enjoy a gorgeous view! Parties arrived over a 45 minute timeframe. Some waited a bit for the server to ask for the order. We were a little disappointed in timeframe of the food delivery after ordering and some of the meals were not as warm as they should be served We seemed to always be looking for our server. The attention to the table lacked quite a bit. Once the food started to arrive the attention picked up. It s not the service we have had previously .definitely needs some work! Re: Your response I think you misunderstood my review. We did not feel that you met our expectations at all! Please review what I said with regard to the service very slow and the food temperatures not being served hot Thank you!

Nice view. Good food. You need to pay for parking. Parking: It is better if Boathouse will offer free parking option. Food : 4/5 |

Food was good & view was awesome. Music being played seemed harsh for breakfast hour

Great food. Just a bit high priced.

Very disappointed. We brought my Aunt and cousin here for their Birthdays. The Boathouse was clearly understaffed as we had to wait way too long for our entree. When it finally did arrive we all agreed each meal we had was underwelming and over cooked. This is extremely disappointing as we use to bring my 100 year old Grandmother here and we always enjoyed the ambience as well as the food. Looks like Boathouse needs to stop cutting corners and go back to the way they were. There is so much competition. If they keep going this way they will lose. They need to get inspired again. I really miss what the Boathouse use to mean to our families. Will not be returning until things change. New management and perhaps a whole new outlook?

Service was good, sat on the patio and it was nice out. The food was not great. I ordered a sesame chicken salad. Its coleslaw cabbage with a generic Asian style dressing, wonton strips and a handful of shredded chicken for 23 bucks. It was a plate of beige and it was so sad. I dont recommend this place. Go to The Hub instead, the food is better. Go to El Santo instead, the food is WAAAY better. Go to Georgies instead, the food is cheaper and still better. If you want fish and chips, go to Cockney Kings. Go literally anywhere but here.

Restaurant was very delicious however, the general manager Ieshia, was very unpleasant and unwelcoming. She was just overall very botchy, and needs to just drop a service job and start working in the oil fields.

This is actually a follow-up review from over a year ago. I had an overpriced and underwhelming experience there for my daughters birthday. I posted a somewhat restrained review, to which the manager responded with what I see now is a seriously snarky, cut and paste answer. I followed the link provided to give a detailed list of concerns, and found myself on a corporate website for the massive chain of restaurants of which the Boathouse is a subsidiary. I detailed my concerns, leaving contact info. 11 months later, zero response.

Seated at 6:30 and waited over an hour for appetizers to arrive. Waited another hour for main course to arrive. Didn t stay for dessert. Or else would have wasted 3 hours of life here for a meal. Something should be done about their staffing and scheduling, every table waited forever.

The service was incredibly slow; my appetizer arrived an hour after ordering, followed by the entree and dessert after equally long waits. I get it s busy and all with dine out but maybe should have had more staff working. The waitress lacked friendliness and rarely attended to our table had to hunt her down. When she did, she simply dropped items without speaking and forgets everything I ask for. It was my first time here so I was really excited but left very disappointed. I regret spending over $200 here; the experience and the food definitely wasnt worth it.

Went for breakfast here ,it is attached to the inn on the quay hotel.very good breakfast and Santi our server was very friendly and professional.overlooks the Fraser River while you dine .I had eggs,bacon,potato hash and a very excellent waffle (the best).my partner had a brocollini and bacon quiche which she said was quite good ,highly recommend this breakfast .reservations for supper are recommended here by the staff

On Saturday, 26 January 2024, my family of 5 went to Boathouse New Westminster for their Dine Out. The set menu was $65. I have been to other locations but this was my first time at the New West location. Overall, I would not recommend this location. An average dinner service is 1.5 to 2 hours but our meal ended up being 3 hours. The majority of that time was spent waiting. The meal was off to a bumpy start. We had been seated for over 10 minutes, but no server had come to greet us nor give us water. I noticed empty tables with water ready to go but not ours. I had to flag someone down to find our server. A manager came over to greet us and take our drink order as it was evident that no sever had been assigned our table. They said our server would come greet us shortly. We ordered 2 Seacuterie boards (off the main menu), 3 ceviches, 1 lobster bisque soup, and the calamari for starters. It took 40 minutes for all our appetizers to come. Keep in mind that our Seacuterie dish had all cold items. The lobster bisque and calamari were average. The ceviche was mediocre at best. I found it to be dry. For mains, we ordered 3 Sirloin & Lobster 1, a Lobster Ravioli, and a Togarashi Seared Ahi Tuna. One of the other servers brought out 1 Sirloin & Lobster Thermidor and the Togarashi Seared Ahi Tuna; however, our appies had not been cleared and we could barely fit in the 2 entrees that were brought over. To be honest this server (not our main server) looked quite lost and was likely new. We prompted the individual to put the 2 entrees down. Then we asked the server to take away the appies after putting the 2 entrees down. He told us that the other 3 entrees were on their way out. Unfortunately, this was not true. Due to the fact food service took such a long time, the individuals whose entrees came first started eating. The 2 individuals were almost finished their entrees before the last 3 entrees were brought out. They were also only brought out because we flagged down our main server and asked where the meals were. Our server had not noticed that over half our entrees were missing. With the exception of her initial greeting and the steak knives, she needed prompting for everything else. She did not come to check on how our meal was going because if she did, she would have noticed that 3/5 people did not have their meals.The ahi tuna was the best out of the meals we ordered. The 3 sirloin lobster dish had noticeably different amounts of lobster on each plate. For dessert, we ordered 3 Raspberry Cheesecakes, 1 Crème Brûlée, and 1 Molten Lava Cake (additional $5). The cheesecakes tasted like they were from frozen but had not been brought out to thaw for an appropriate amount of time. The slices were also noticeably different sizes. The molten lava cake had no lava. The cake was not warm and therefore had no liquid chocolate filling. This item was additional $5, but definitely not worth the additional cost. I sent it back and was given a second cake. This time the plate was warm to the touch and there was a bit of gelatinous chocolate filling - but still nowhere close to a chocolate lava cake (See picture of first cut.) I did not ask for another cake as I was over the waiting game. When we asked for the check, the server took over 15 minutes to bring back the machine. I will say we had gift cards which I know had to be manually entered;however, I cannot imagine that it takes over 15 minutes to sort this out. Overall this experience was VERY disappointing. There was definitely enough staff on that night but it was obvious the management of the staff was inefficient. Our server had to be prompted at every turn: water, missing food items etc. The only time our server took their own initiative was to bring out the steak knives (after the first steak was brought out). The staff were apologetic for all the errors but it does not make up for the inefficient service or inconsistency/ lack of quality in the food. This meal was not worth the $65 price tag, nor the 3 hours of my time. I would not recommend the New West Boathouse location.

Great location the food was a 4/5

A lovely evening with good food and a pleasant waitress.

Great food at an awesome price point for Dine out Vancouver. The kitchen was super slow and our server was pretty unengaged, but the food and great venue won the day.

Probably the worst dine out scam I had for 80$

It was good would go again.

Great food and service. Had a nice table with a water view of the pier. Second visit to the restaurant - will definitely go back again. Had a mocha ice cream pie for dessert - good choice.

Came here during Dine Out. Good value. Seafood could be more fresh

Very disappointed with the service and food, we requested two different types of wines and unfortunately they did not have either in stock, we chose another and had to wait 20 minutes after asking the bus boy to check on the drinks. We normally allow about 2 hours for a dinner and last light we were there for 3+ due to the slow service. We overheard the Waiter telling a couple beside us that the kitchen was slow, they chose to leave after their appetizer, we probably would have done the same if advised. The change of the menu has not done the boathouse well, we enjoyed the regular dishes that made the Boathouse what it was. The Dine Out menu was very poor quality for what the price and not even close to other restaurants honouring the Dine Out menu. We have been long time customers and will not be returning anytime soon to any of the Boathouse locations, there are a lot more restaurants that will treat the customers as they should be.

I had dinner at the The Boathouse restaurant today. The ambience is very calm and welcoming. I ordered the Northwest seafood pasta with extra spice. The food was out in less than 1 hour, with the right amount of spice. I really enjoyed my meal and the customer service was excellent

Nice location. Great food.

Amazing location waterfront views in New Westminster. Food selection is pretty good something for everyone. Great service.

Happy Hour is not terrible. I recommend the schezchuan chicken and cheddar burger. Although the proportions are on the small side, which I guess is expected. However, the manager and staff were very accommodating and loyal to their promises, and that is great hospitality.

Great location Great food Food

This was a decision of the birthday person and his wife. I was aware of the reviews but we attended for our friend. I have been to many high-end restaurants in my life. Unfortunately the only thing high here were the prices. The drinks took an excruciatingly long time to come (okay, everything was slow). I ordered an Old Fashioned and my wife ordered a Whiskey Sour. They took a good 20 minutes. For cocktails priced $14-17 plus taxes, it was not worth the wait. My wife got lemonade; no bourbon, no egg white. Mine had alcohol but tasted like the ice had melted for an hour. Tiny rind shaving and no cherry. We sent the sour back. The espresso martini as a replacement took another 20 minutes and wasn t much better. Bread didn t arrive until after the appetizers. The cheese tortellini was average. It took a very long time for the mains to arrive. The 7oz sirloin was small. My chicken was really small. My goat cheese mashed potatoes were cold. We would not return if the food was free. Over priced, under portioned, watered down drinks and sub par food. It looks like this chain has been riding on a dated reputation for quite some time; please take it out to pasture and put in a decent pub instead.

Probably one of the worst service experiences I have had in a long time. The drinks were wrong, the food was wrong, the bill was wrong and the service was painfully slow. The person I assume was the manager or supervisor was very aware of how unhappy we were and there was no apology, no correction, no reduction in the bill. The server was clearly not trained at all and was left floundering. As an out of town visitor who invited in town guests to join us it was a bad experience for all of us. . Not a place I would recommend.

Delicious food, friendly service.

Great place! The atmosphere is nice with a nice river view. Food is good . The service is outstanding. Highly recommended this place.

Good food and great service.

Food was good, wait times for everything were high. The restaurant was empty yet service and cooking time took forever. Food : 4/5

Company dinner. Staff was very attentive and the food was amazing. We also had a lot of kids there and they handled that very well. Great place

$18 for a lone piece of avocado toast with sub par grocery store purchased fruit cup. $26 for a salmon omelette that was tiny and overcooked. A sprinkling of potatoes on the side and a sad looking half buttered piece of toast.

Unbelievably overpriced. Avocado toast is one slice, comes with in season fruit which is likely a cut fruit tray from a nearby chain grocery store. Roasted potato side is swimming in oil, and comes with not nearly enough of the advertised peppers and mushrooms. Really disappointing for my first time. Wont be back.

Poor service! On New Year s Day, there were only 4 other tables seated when we were shown our table. We waited 25 min before I asked the bartender if anyone knew we were there. He apologized and sent someone to fill our water glasses. We waited another 10 min and no one else came to the table so we left.

Amazing food, nice view and great atmostphere.

Terrible food and long wait for the order.The omelette was overcooked and the latte was one of the worst I have ever had. They gave only one piece of toast for breakfast. Only good thing about this restaurant was the view Wasted over $60 on this overpriced garbage, never again. Food

We were disappointed with our brunch experience at this restaurant. The music was loud and obnoxious, featuring an odd choice with gothic rock Evanescence. The food quality was subpar with the classic breakfast of undercooked potatoes and lousy bread for toast. Despite the impressive menu, the execution fell short. The service was slow, even though the place wasnt busy. Its a shame, given the prime waterfront location, the missed potential for a popular Saturday brunch at 11 am is truly unfortunate.

Walked in and I knew this would suck ...waiter was looking at me like I was a maniac that escaped prison . He said can I help you ? In a bewildered way , like I didnt belong there - I said I was looking for dinner and he acted even more surprised ... So weird . It took awhile but I finally got a beer . The pasta dish I ordered was full of water . Not pleasant . I have up 1/4 of the way through and went fast food later I took back to the hotel . And it was all like 60 bucks for the bad time . Great view of the harbor though , go have a beer or two but eat else where .

Lovely location. Food passable. Service far too casual - out of synch with the food and location. Its clear what this restaurant was intended to be when built, but not clear what it is now.

Beautiful place with a view. The service is impeccable, and the food is very decent. You must try it. Food

The boathouse has had a reputation of being a seafood focused restaurant. I ordered the seafood Benny trio and my son ordered the salmon fillet from the kids menu. The three Bennys were pretty plain and the seafood in them was pretty underwhelming. Mashed crab, rather than nice pieces, a tiny piece of what appears to be farmed Atlantic salmon etc. Unfortunately the kids menu has basically no vegetables and the salmon came grilled, but unseasoned (ie not even salt...). I guess kids dont like vegetables or seasoning? I know mine will eat vegetables and love seasoning! Our server was very nice! And the view is great to see ships, going down the river, etc. The restaurant is not very busy and most of the clientele is a bit elderly, so I think the restaurant might be catering to that demographic primarily.