Subway in New Westminster
435 Columbia St Suite 100, New Westminster, BC V3L 1A9, Canada
About
Your local New Westminster Subway® Restaurant, located at 435 Columbia Street brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well. All Subway® Restaurants are independently owned and operated by business owners who emplo...
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The area is very dirty besides that subway is great and food is all good
I had a really frustrating experience with customer service recently. I was a customer and needed to use the washroom, which was supposed to be available for customers. However, the girl at the counter was being rude and refused to give me the key. It's hard to believe that an employee wouldn't have a key for the washroom, especially when I was in a situation where I just got my menstrual cycle. I needed to put my pad on, and it was just so inconvenient and stressful not being able to access the facilities. I didn't even get to use the washroom at all.
This is what you get when you order extra veggies from this location Never had a good experience in this location
The girl working there was super rude and the sandwich she served me was over grilled and she took it out late from the grill i saw it and she said she only grilled it for 30 secs even after i saw it. It even tasted bitter but she refused to admit it and was rude.
Girls working there was super sweet. They close at 10 and i got there around 10.02. The door was locked but she was still inside i knocked the door she opened it and i asked her if she can still make me a sandwich as i was hungry and the store was close but she still served me and had a great costumer service. This is the best subway i have been to in metrovancouver area. And portions are really good too.
I ordered a subway sandwich. I asked to use their washroom, and one staff member told me it's out of service. The notice was also up on the door. Moments later, a guy who was dressed in a regular attire asked if he could use the washroom. He was handed a key right away. I got up and asked the staff, is the notice invalid ?, and you guys are just picking and choosing on who can use the washroom? One staff member told me, he is the plumber, and directed me to ask him. As soon as the guy stepped out, he returned the key. I asked him, "Are you the plumber?" He looked at me surprised, caught off guard, and simply replied "Yes". Hence he had no tools on him, and spent less than 10 mins inside the washroom. This is appauling, and absolutely discriminatory towards customers especially who bring service to this Franchise called SuBWay. If for whatever reason, you don't want customers to use the washroom, just mention washroom is ONLY for STAFF, or simple remove the whole damn washroom. Make your lives and valuable customers lives easier. But this picking and choosing is favourtism, and absolutely unwelcoming behaviour, and needs to be stopped !!! If this location doesn't change for the better it might need some reporting especially if it doesn't provide any corrections of the staff members. Please FIX this washroom issue of your business, which has been going on for far way too long now. I can attest to this, as I recalled a time (1-2 Years, ago), with the same "out of service" posted on the washroom door at this Subway location. Also, based on reading the reviews, it's been an on-going problem !
Served me frozen veggie patty sub and refused to serve me another one. Did not check if there was deficiency in the oven. Most likely just stocked the patty from the freezer as I ordered with them in the early afternoon. Worker even touched my patty and felt it was frozen and did nothing about it. Management needs to teach employees how to handle these situations
I did not get to order food as it is a simple principle to have a washroom facility for customers, I asked the lady if there was a key needed for the washroom and she says we just don't have the washroom available, I asked the reason she says just not available, even if I am a customer I ask, I will be ordering but someone else was in front of me so I thought I would use the washroom first, no explanation given she simply said it is not available for customers either, I understand lots of companies are struggling to find the extra helping hand, but having a SUBWAY where you can sit down and have a sub and not have facilities, this place should to shut down or get on board with getting more staff to help her there. I would like to point out that she was not rude at all, she simply seemed like she could really use a helping hand in there, so Subway owner if you see this review, your employee could use a helping hand in this location
Superrrrr
Behaviour with customers so rude and arrogant Very bad experience Food
The staffs behavior are very rube never listen to customers and shows the arrogant behavior too.
Doesnt even have a functioning washroom Wow, this is a subway? They have been saying its plugged for like 2 weeks now
Now I dont know who the manager is but this damn place always has a machine broken either its the machine you get drinks or the machine that you use your card to pay
Great service and sandwich
a little dissapointed with the new menu options. You took away the the classic meatball sandwich, with the new one if you dont like the cheese it comes with you cant change it. Need to have the options there for people with allergies, cant even remove the pepperoni if you find it too spicy.
Nice
Quick service. Excellent subs. Food
Doordash lost my order. My order was placed through the subway website. How it works, as explained by doordash is that because its done by third party, they cannot refund us directly. What they can do is take responsibility for the lost order. After which they send the refund to subway, and subsequently, subway is supposed to refund us. However, this subway after being refunded by doordash and basically having 2x the value of the order originally placed. Refused to refund me. I tried to explain in detail to the girl working there how it works Zero customer service skills at all on that woman. Refused to let me speak without cutting me off. Hung up on me. Told me that she knows best and wouldnt listen. I was relatively kind up to this point, but the absolute gall and audacity of this person was truly something else. We are considering legal action at this point. And I say this with every ounce of my soul, this little girl should not be anywhere near a customer service job. Zero manners whatsoever. Zero intelligence. Zero listening skills. Absolute embarrassment. When you ask yourself why you work at subway and have done nothing with your life, remember this review. Edit - also tried to explain that Ive worked in the food industry for many years, I understand how doordash functions in regards to orders placed through other websites. She has a complete inability to listen and communicate without cutting people off, to the point where I felt like I was talking to a small child trying to get their way.
Washroom at this location always out of order. We were working here coming to eat here from last 2 months. They probably want to keep it clean no letting anyone use it
Value for money
Worst experience. I ask for foot longer and they charge me for 6 inch x2 I specifically told them that rate js more and you charge me for 6 inch twice. But she specifically told me no sir the rate is changed. After seeing the receipt it was mentioned clearly that she charge me for 6 inch twice thats so disrespectful and dishonest
Showed up on my maps when I never searched for it.
Their washrooms are always out of order, don t know why. If someone is gonna have their lunch their atleast they are gonna wash their hands. But no, always out of order, atleast get it fixed or more they just want to keep it clean so not letting anyone in. Terrible service. Top of that fountain station doesn t not work only bottled beverages.
The staff is incompetent, no customer service at all both employees were on their phone when I walked in and extremely rude while making orders
Best
Thats guys are to good Sandwiches are really good and I try veggie patty with my friends thats really good in taste The guy serve me maybe its name navjot .she is very kind hearted and good guy
Highly recommended Delicious sandwiches Love that area Food : 5/5
Had a lit up open sign out front. Hours on the door said 7:00am to 10:00pm but they wouldnt let me in at 9:00pm
Very nice
I liked it alot. The employee served a really tasty sub. I will visit same store again and again . Others should also try it .
The worker there at Subway was very neat organized, attentive, friendly, made my sandwich with care and had very much integrity.
Such a nice place filled with good people.
Best restaurant in the area and staff is really polite and friendly will definitely recommend to everyone
i had a great experience, staff is very friendly , the clean up is very good and i will visit again
Food snd service is really good.
It is worrying that they do not have a place where you can at least wash your hands to be able to eat the product that is purchased in that place.... I tried to connect my laptop because it did not have enough battery to continue with a task and the only contact I They had no use, and much less did they have WiFi.
Do not tip!! Staff says they dont get them which seem highly illegal
Footlongs and potato soup are really good!!!!
Theres a very rude women working here. She is very angry and impatient toward the customers. Seems very unhappy with her job.
Cookies tasted really stale... The macadamia white chocolate cookie was extremely stale and old.
Inadequately trained staff, didn t know that a footlong should be cut and didn t know how to operate the register. I don t blame the staff, its poor management/training.
I had a very bad experience at this subway today (30/05/2022)at around 2:30PM. There is a rude lady staff working in this store who was very inpatient and impolite to us and other customers as well. She was the only staff working there today. I came there with my sister who is pregnant and she behaved rudely to my sister and me as well. There were not even many customers at that particular time however, she was never good to anyone there which we noticed as we were sitting there. We as customers expect the staffs to be atleast polite and patient. I felt she does not even care about her job or the customers. Its a shame that subway is not providing proper training to there staffs. I never had such a bad experience from any other stores of subway. The customer service was so poor and I would never ever want to visit this particular subway at Columbia station again or I would never suggest anyone to visit the place
So ya, their fountain drink doesn t have a diet beverage option. I asked for my money back and the very rude woman working there YELLED at me and shouted at me in front of her staff and customers, Sorry!! I didn t know you were a diabetic!! .
This subway have rudest employees.
Permanently temporarily out of service bath rooms. Rude customer service. Staff sit and gossip in backroom. Sandwiches made poorly by untrained staff. Discriminatory towards customers. Been the same experience for over 5 years. Would never recommend this place to anybody.
This is by far the worst restaurent, dont no the name is the girl who work here, her customer service is so poor, she doesnot come with the idea that she works in food court, and always has something bad to say for customers
Flys in the drink and lid, dirty store. Just avoid this place.
Good subs great workers
Highly recommend this location and their amazing owner to everyone. Please support this business! The owner is a really kind hearted man. I came here once right at the start of covid when everything was closed and everyone was afraid. I was running errands and ordering when I witnessed a homeless man in distress who was in a wheelchair passing by this area. His legs were critically injured, he was in a bad condition and moving was very difficult for him. He was in pain and needed to go to a washroom, but that was difficult since most stores closed and closed their washrooms to the public due to covid so he was getting turned away at the doors. The owner of this Subway is a very compassionate and kind soul. He let the poor man come inside to use the washroom. Otherwise he would have soiled himself as he was already distressed from not finding where he could go. The owner sanitized and cleaned everything really good and treated the man with respect. It might seem like a small thing, but during a time when fear kept everyone away from one another and people lost their compassion due to fear, his kindness and empathy is remarkable. It really left an impact on me and I will never forget this. Please go to this location and help support it! <3 Thank you so much for being caring. We need more businesses like this.
Good little potato bun sandwich made with care
Ask for a grilled chicken sandwich and watch as the sales clerk tries to convince you that a crispy chicken is grilled. Walked out in disgust, and tip to management, teach your staff the difference between grilled chicken and battered chicken.
The sandwich artist was really great she did an excellent job
Not anything spectacular...didnt go out of their way to be friendly....not bad service....
Staff bad at English
Its very scary there was a big Fight
Amazing customer service by Rep, Chance Good location.
Excellent sandwich as usual, place was clean and uncrowded. Good shop!
Had a great experience here. Walked in, was able to ask for some help and decided to order! The staff here are super kind.
Convenient. Reasonably clean.
Clean and tidy place. Probably the freshest omelet and vegetables I had among all other Subway shops. Staff is polite and patient.
Bad service
I like it so goooooooddd
Home of the sandwich deluxe.
It takes $9.30 for 6inch normal veggie sub
Nah
This is the place on getting a healthy quick bite. Staffs were friendly.
Friendly staff here. I always get meatball marinara and white chocolate macadamia cookie. Its sooooo damn good
Good service
They have many new food menu which are delicious
Small in size fast service great sandwich did not make it sloppy
Good service
Its Subway with the points system if you have the app...get fresh dude..
Its a subway: Fresh ingredients and mostly only open spot on a rainy Sunday.
Cleanest bathroom
Great as usual they always prepare everything so quickly 2 thank you so much
Food poisoning is not fun. Its actually pretty damn awful. Id never had it before in all my 37 years. Id advise not eat the cold cut trio here. This location should clean up their act, and throw out their meats on a schedule.
Awe, I cant wait to go back! !
A very good place to for both that means Non-vegetarians and vegetarians. However in case of Non-vegetarians youll have more options to choose from but for Vegetarians the menu is limited, but still youll love Veggie Patty which is my favourite too, or you can just choose to have just vegetables in sandwich or Salad. One half foot sub is enough for one time meal of an adult and youll be satisfied with the quality, freshness and the taste of it. We can choose from a variety of sauces to put in our sandwich and make a custom one.
Good . Staff is helping
Nice place, not crowded. Tasty stuff
Im here 5 times a week and I have never had a complaint!
Entrance wheelchair ok.food ,soft drink,sandwich,ok..right beside skytrain station ok...
Excellent
Good as always except did not understand that I wanted to pay through the Subway app.
Great sandwich.
I am not impressed with this Subway. They consistently gave me less meat and veggies than the standard subway us known for. I made the costly mistake of saying a little banana peppers after noticing what they were doing and they gave me 3. 3 banana peppers for a FOOT LONG SUB. Even when I asked for more Spinach they placed less than the standard amount subway usually provides.
Go for their Sub of the day!
Its Subway. You get what you pay for
Good
Convenient its right in the skitrain station with a macs right across the hall both open pretty early so you can grab a bite on way to work or school.
This place is decent as far as Subway goes; I suspect the owners served me, and they did a good job. I go here for a bite when in New West. Go!
Delicious
Always have fresh bread and toppings
Best subway from all the subways i have been to.
Good food and plenty of veg options available
Subway was good but they dont take credit or debit cards of any kind
The view of the street....
Just like every other subway in Canada
Very friendly service
Quick service. Convenient location by Columbia skytrain.
Awesome staff and atmosphere and prices are awesome as well
Couldnt give zero stars otherwise I would. Language barrier makes it impossible to order correctly. Nothing is ever made properly. Im currently eating a wrap thats already fallen apart before even taking a bite. Only eat here if theres no alternative.
Good as always
Nice location great to grab a quick lunch before or after getting on the train at Columbia station.
Delish sandies
Friendly korean woman lol
Awesome food
Delicious sandwich and the manager fought a homeless man over 2 bags of chips. 10/10 would go again.
Walnut
Its a Subway. Has one of those fancy Pepsi mix-your-own drink machine. Prices at this one are normal unlike the one other near New West station.
Fast service, classic subway
Love this location as i have to wait for my bus and i usually order my food and a coffee and sit and wait
I want to focas on the positive... however, prefer if they asked me, what type of bread I liked! Assumption kills! slaping it all together. Besides my complaint its conveinent and cost efficient.
Awful customer service! The person making my sandwich didnt pay attention when I said to add mustard and added mayo instead. I then asked politely if she could scrape some of the mayo off as I hate it. After giving me a stupid look she took some of it off and then packed up my sandwich. No sorry or anything... Very rude! Will not be coming back to this subway because of its really really poor service! Hope they close this place down
Pretty sad employees. Long hair worn down. Wouldnt open the door for a customer wanting to use the washroom told them that its open unless someone was in there. Was not the case, poor elderly man waited for someone to come out and there wasnt anyone in there. Finally after waiting for 10 minutes they open the door and stick a Washroom under repair poster even though theres nothing wrong with the washroom theyre just to lazy to simply unlock it. Ridiculous.
Awful service the guy working there seems that ge doesnt wanna wrk there.. disgusting service would not recommend it
ZERO STARS!! This single location has made me despise the subway franchise. I am all for equal opportunity employment but this location hires immigrants exclusively from one location with next to no English skills. On multiple occasions I have spent over 15 minutes in this location waiting for my food only to be denied due to their incompetence. The real shame is that this is the only fast food location within 3 blocks of this SkyTrain station.
Dont like it, sandwichs r usually soggy, not great service
Terrible Customer Service and Dishonest Staff, They steal money from customers and when confronted are very uncooperative in proving there innocence. Went in with $100 in cash spent $20 and left with $60 (restaurant was empty except for me and the staff). Do the math the Staff at this Location are Thieves
Crappy everything. got a veggie footlong. there was almost nothing on my sandwhich dude practical counted put 4 pieces of green peppers. 4 slender pieces ! I mostly had bread. I had no time to argue as I was running late. my bread was burnt and on top of that he charged me $12 (i had gotten two) the cost is supposed to be $10. for one itd $5. I didnt add any extras either dont go to this one. total rip off. bunch of scam artists
