Shake Shack Morningside Heights in New York

Vegetarian options: Has alot of Vegetarian options. Food

Way overpriced. I mean, it s just a fast food burger and fries! Why is it three times the price of BK?

Shake Shack Morningside Heights is a great option for those looking for a delicious burger in New York. This location offers the famous juicy burgers and crispy fries that have made Shake Shack a gourmet fast food icon. In addition, they have gluten-free bread, an excellent option for those who have an intolerance or prefer to avoid gluten. The atmosphere is relaxed, with a modern and comfortable design, ideal for enjoying a quick and tasty meal. The service is efficient and they are always willing to offer you a pleasant experience. In addition to the burgers, you cant miss trying their creamy and refreshing shakes. They also have menu options for those looking for alternatives, such as the Shack Stack, which combines a burger and a cheese croquette, or their fried chicken option. Hands down, all Shake Shacks have the best burgers, its my favorite fast food chain! If youre in the Morningside Heights area, this Shake Shack is a perfect place to satisfy your hunger with a quick but delicious meal. Ideal to enjoy at any time of the day! Dietary restrictions: gluten free

Closed 15 minutes early and didn t let anyone else in. Terrible

Chicken and shake

Great service and fast

Ordered a double, received a single. The singular patty was ice cold - definitely had been sitting around for a long time. Not worth $12.

Food is always very good. Its next to Columbia University so it can get busy but the service is always pretty good.

I loved the quality of service i received. Mona was very friendly and very respectful.

Went here on Lunch Break and recicevef Great food, Great service , they wait time is amazing and would defenitly recommended going back.

The food came out in a reasonable amount of time and was very delicious. However, it feels like the place is small and not cleaned.

Shake shack is always a good choice.

Very good even if its a little expensive

Today they had some of the nicest staff. There was an issue with my payment method and they were very patient while we figured it out.

Always reliable. Needs better seating

Classic shake shack, come here all the time.

Always good.

Probably the best experience I ve had at shake shack. I ordered with will/(alfredo) and he was super hospitable!!! He also put me on to the new sweet bbq sauce. Ty again.

Service is always quick, food always delicious and staff is super friendly and helpful. Love coming here for take out or dine in but can get crowded at times. Kid-friendliness: Definitely had so many kid friendly menu options! Wheelchair accessibility: Tables are wheelchair accessible

No vegan options. I asked for a vegan burger, they removed the cheese and butter from the vegetarian burger, but charged the same price. This is literally stealing. They could ve said no vegan options.

consistently cancels online orders, has issues processing payments.

I stopped in to this Shake Shack location today and ordered on the Kiosk to avoid my usual embarrassment from uncertainty. I do this every time I m somewhere with options, it can be overwhelming. However once, I sat down I was able to people watch and observe what was around me. There was always an employee in the seated dining area available for assistance - his name was Ricardi. My side of cheese sauce was missing and he was readily available and happy to assist. Ricardi also informed me of the free refill option that I was never aware of. The attentiveness and grace that Ricardi shown not only my but every guest during my short stay made me want to share my experience. And I really wish I wouldn t have ordered on that kiosk because I m left to wonder if all employees at this location are just as grateful. Thank you Ricardi for leaving a positive impression that will last forever. I ll be sure to visit soon! * btw, The Korean BBQ burger is sooo good! And of course my cheese fries! ShackShake is consistently always tasty and fresh.

Honestly, had the best experience because of Cindy, the GM. We were having some trouble getting the machine to work, and even though it was busy, she went out of her way to assist us & made the experience so smooth & took great care of us. Thank you Cindy! Great service here.

Feels like home!

It can get really crowded but the did is really good Vegetarian options: Vegetarian options are available. Food : 5/5 |

like any other fast food. Food is not that good.

US Shake Shack is so much better than the UK ones!

The serivce at this palce is horrible. I waited 30 mins for my food because the person at the front was more concerned with taking his friends orders and talking with them. They all arrived after me and got there food before people that were waiting before me. At one point my food was ready and his friend had a problem with her order so he put my bag back on the counter behind the cash register fixed her order an they came back upfront to call the numbers. I work across the street and by the time i got there my food was cold.

I gave a tip to eat at the table, but the staff was very kind. I didnt know if they would refill the food after the drink, so should I refill it or throw it away? And as I was leaving, they said leave it alone and Ill clean it up, and they were very kind! A moment when tipping wasnt a waste at all! I ordered everything from the Korean style menu hahaha. Next time Ill just have a burger.

a little expensive. There are no combos and the burgers are small but have a good flavor. I love that they have gluten free and dairy free options!

Better than McDonald s

Great spot. Good food and pretty well priced for New York.

Service was phenomenal! The atmosphere was extremely comfortable and welcoming. And the food was superb.

The worst shake shack in NYC . Need a better management team

One of my favorite shake shack locations. Kept clean and good quality food, good presentation. Clean restaurant.

The vegetarian burger is very good and the lemonade is delicious.

Fast response, delicious food!

I ordered the chicken avocado sandwich to go and was given a single cheeseburger. It s the second time I received the wrong order. I should have checked the bag. I ll never go back

One of the better NY fast food! Although the price is high, I recommend the avocado burger. Only thing is that its hard to get seated, and the wait is often very long.

The cashier was great and was so compassionate to my child the food was amazing Shake Shack keep working hard

The burgers are incredible crinkle fries are delicious they have the best root beer great clean nice place at a moderate price they also have beer and wine amazing

Great food

With its close proximity to Columbia University, the 1 train, and 3 MTA bus lines there is a lot of visitors at this location. The food as always is good.

Did a pick up order on the app. Customer services at this Shake Shack is extremely awful. Waited over 20 minutes to pick up my order when no employee provide no full attention to its customers. This will be my first time and the last time that I will order from Shake Shack. Literally waste my lunch break just to pick up my order from the app.

My friend and I always come here when we get chance! We order the chicken and shrimp. It always tastes delicious and the employees that take our order are always so kind

The hamburger was good similar to in and out . Just little bit more expensive. And employees little bit rude it may be because it s a big city I have to tried where I live in Utah .

Dont secure their drinks for delivery. Ive had a drink spill and ruin my food more than once.

Use the self-service machines! So much quicker! On this day I used the machine and waited no more than 10 minutes for my burger. My experience at this Shake Shack is that it has a lot of orders and the wait times can be long for a burger joint. Ive waited close to 20 minutes in the past, and I am usually just ordering a burger and fries. The times I have ordered via the self service machines my order has gone through much quicker. Faster still, order for pick up using the app if you can, just be mindful of the location youre choosing.

Juicy, tasty, delicious. LOL, dare I say: MUCH better than the product that is offered by those Guys. Vegetarian options: They have a portobello burger. Very nice. Kid-friendliness: Kids love these great burgers! Wheelchair accessibility: The restaurant is on one level, and the entry is flat.

Great service & food to boot!!!

Food is always cold, wait is always long. 20 bucks for a burger, fries and shack then have the nerve to ask for a tip. I dont think so, definitely wont be going back to that location.

The burgers taste great, but theyre just too pricey.

I walked in and was waiting for my order to be taken, they told me they wouldn t take my order because there s no cashier and I had to use the kiosk Then took the next two people to walk in s order one who came in while I was being told I couldn t and the other a minute later. Then I was told to just deal with it when they didn t have a straw necessary to drink my milkshake.

The new burger with truffles is good. I wish it was bigger. Vegetarian options: The portobello burger is amazing too. Recommended dishes

Dont order hotdogs. Dry, overcooked. Food

It feels like high quality fast food. The prices are high, so I think its a place you can easily go to.

Food is good. Service was a bit slow.

Super

Really come on, best burgers

I understand the staff might have a tiring day. But still could try to be nicer and more helpful to their customers.

Excellent service. The burgers are delicious.

Amazing food just great

Great

The atmosphere was very welcoming and the food was made in a very timely manner

Food was so delicious and fresh especially the burgers

They re so unfriendly and unhelpful! They just shrugged when I said one of the machines was broken and stood there chatting while I was waiting to order from them! Unreal.

Found a hair in my food and the fries had no salt and didn t even fill up the container they came in. Needless to say, I don t recommend this place.

The best burger Ive tried in the US. I come from Latinamerica, so we know about meat. This place was the only one Ive taste actual meat! And the lemonade was fantastic! It is a clean place and you can watch college sports. The burger was about 7 - 9 $ and the lemonade 4 - 5 $

Great food, fast service

Vegetarian options: Shroom burgers are the best Food

The food is great and the price is also good, especially for new york.

The shack burger is always soooooo delish,just fries always dry

Quick

Even in the summer, this place still does brisk business. Miss that Chicago dog

The service was fast and the food was fresh. I ordered a Shroom burger with cheese fries and a dragonfruit pomegranate lemonade. Their cheese fries are the best Ive tried in NYC so far. Vegetarian options: They have vegetarian options now. Wheelchair accessibility: The restaurant has tables accesible to wheelchairs.

Omg when I say DO NOT go to this location, I mean it. I ate here with a friend the other night--shroom burger, spicy cheesy fries and a non-dairy shake. I almost crapped myself on the way home. Luckily I got home and inside my door before disaster struck but it was too close for comfort. What the hell did you people serve me and my friend who also got sick!????

Crowded but tasty!

Mix review. Great food. Some great staff. Some uhhh. A bit hostile in there

I ve eaten at many different Shake Shack locations, not only in New York City, including the original one in Madison Square Park. But locations all over the world including Mexico and Dubai. But I have to say the location in Morningside Heights, NYC to be the worst inconsistent service that I ve experienced at Any Shake Shack. The manager on duty always has an attitude and is very unhelpful to small requests such as including asking for extra condiments or picking up orders. Most of the staff members will ignore you at all times, some staff members, however, are extremely friendly. It s very inconsistent. My latest experience here, was that I ordered off the app and walked in and asked if my order was ready and mentioned my name and they said it wasn t done yet, so I kept waiting for additional 20 minutes and then re-asked and it turns out my order was sitting on the shelf for over 10 minutes, by the time I received my food, it was cold. No apology or compensation was offered.

The burger and the milkshake had me in the bathroom the following morning praying to god hoping I wouldnt have to throw up but it happened. DO NOT COME HERE AVOID

The staff was SO nice. Never have I been greeted with a smile in a fast food establishment. Everyone who works here is so kind - from ordering to receiving my food. Thank you for the lovely service!

I had an amazing experience at Shake Shack in Morningside Heights. The kiosk was easy to use and gave me time to think about my order. Even though I placed a large order, the wait time was reasonable. The food was delicious, especially the BLT. Shake Shack is definitely a neighborhood staple, and Im so glad they opened up in Morningside Heights. Ill definitely be back! Wheelchair accessibility: No stairs needed to enter.

To be clear, I still think Shake Shack has the best burger in the city, which is why this review is even more difficult to write. This location, along with many others across the city, has taken the initiative to limit any and all human interaction possible to that of an online order app and tablet at the front. There is a food allergy in my family, so I always try to order at the front with a human being to make sure that there aren t any mistakes. Lately, this has led to confusion, because no one has been assigned a register and people behind the counter wind up arguing over who has the manager card to take my order. The last time I was there, I waited almost ten minutes for someone to even acknowledge my presence. I had a couple of vouchers (from a previous order that had gone unchecked allergy wise) and even that seemed to be a challenge. After getting everything squared away and placing/ paying for my order, they still gave me my order incomplete (with the allergy order in question being completely omitted). I highly respect Danny Meyer and his restaurants, and it makes me sad to see where this franchise is headed. I ve worked in food service for years. This location is not understaffed, but any visit there will lead you to believe that they are. People are arguing with each other behind the line, and there are clearly too many orders to keep track of. When a business places it s bottom line over customer experience, this is what they get. Customers aren t happy. Workers clearly aren t happy. But sure, doordash ensured that you made your quota. Until I can walk into a shake shack location and feel like I m being greeted and treated like a human being, I m going somewhere else.

Its shakeshack. Store is always crowdwd. Be patient and you get yummy food.

Made me wait 40 minutes.

Wheelchair accessibility: Its accessible. Food

Great location and service but the homeless problem in the neighborhood kills the atmosphere

Great place. They got our order (for 11 people) perfect, and made us all happy and very satisfied.

There was nothing to help me

Food was hard and ice cold because order was thrown in a shopping bag with no attempt to insulate the items. Delivery guy was great and apologized for store taking so long to make order. Ive been to store and observed filthy conditions and health hazards. Employees wearing filthy clothing, packing orders without gloves and garbage on the front of house floor. Ordered on app which selected Morningside instead of Columbus Ave which is less than half the distance. Probably the last time I order from them since 2nd time in a row they screwed up my order. Danny Meyer should be embarrassed

I am absolutely annoyed at the way the workers treat the delivery guys and people that place mobile orders... I only place mobile orders because of the convenience, but when it comes to picking it up, it becomes an unpleasant experience. Workers will look at you dead in the eyes and ignore you as you stand outside that window, and God forbid you go in and ask for your order because they are quick to tell you you have to go outside and use the window. Do better. We pay for a service just like everyone else... And to add insult to injury, I tip these fools smh.

Too expensive to taste this bad. Buy a local business burger, help an owner pay rent and make their dreams come true.

Good shake, kind staff, busy, but too sugary.

Wonderful job Shake Shack!

Rude service.

Good

Unacceptable waiting time. Workers were too chill and slow. Burguer dry. Never coming back.

Employees are not giving attention to the pick up window. We had to go inside the store to get our order instead. We ve been standing there for 15 minutes and no one opened the pick up window.

Fadt service, no frills, no hassles. Great for late night group to get a table. The only problem was the bathroom line... People didnt get out fast. :)

Burgers cold, fries too salty, drinks dont taste good despite lots of calories, music is way too loud

This Shake Shack is in a high-traffic area next to Columbia University. The staff is unhelpful. If you order online, go inside to pick it up. They ll just stare at you at the window and never come over. I hear management demeaning the employees, so it s no wonder the service sucks. My food has been cold multiple times after arriving early to pick up an online order.

Not too friendly and moms burger was salty

Ordered on the app for delivery at 1:13pm (their estimate). Order never came. Multiple uber eats delivery drivers cancelled as they were waiting so long. Order in process finally disappeared from the app as I assume it had been too long inactive as it had been one hour since I ordered. So nothing could be tracked since it went into my order history . There was still a delivery person attached to the order and they called me to tell me the restaurant said they did not have my order and if I had already received it. I finally went myself to the store to figure out what was going on and the pick up window was thoroughly ignored the whole time I stood there. So no resolution and out $50.

Took way too long. Meat was burnt. Bad service. Probably the worst Shake Shack in NYC

I love all Shake Shack sandwiches, just hope they didnt spit in mine after voicing my displeasure. I waited more than 20min for my order. I got nothing but blank stares when I asked about my missing meal. I witnessed horseplay in the back, one worker riding piggyback on another who was carrying a tray of food. When I eventually asked a third worker about my sandwich, she said someone else mustve picked it up. Hmmm, false! The entire 20+ min I had been waiting patiently at the pickup counter, I never heard my name nor order called. It was 3:22p, not a lunch nor dinner rush. Never a good excuse not to make food in a timely in manner and never good to gaslight/lie to a customer.

I will NEVER go here again. I got an order of fries that came with HAIR cooked into a fry. And also pieces of chicken tenders! I don t eat chicken! Horrible service, horrible food.

never fails

There is no service, you have to tap the order on the screen. It was delicious, a little expensive.

Leaky ceiling, cant imagine what the water could be from being in a high-rise. Not many seats, not a deal killer, but definitely a small space. Food sat bagged until shakes were made by 1 person, and it was not speedy. For the high price, I expected better food. Maybe the hype was what really let us down or maybe five guys and smash burger are just superior... Go because you can, not because you have to.

The reviews are all BS because they re reviewing based on delivery. Those types of reviews should be banned in my opinion. It s just as good as any other shake shack.

The taste is worse than other shake shack places I have been to

Ordered a Shackstack with a veggy patty and they gave me a shroomburger. Disappointed

No cash... Bring your credit card

Very long delay to get a chicken sandwich.