Wendy's in Newmarket

Ordered cinnamon pull apart and they didn t put icing on my order

One of the better Wendy s

Would rate lower if I could. Unwilling to keep a consistent set of policies. Garbage.

Went after a long day of work. I ordered a double stack burger, add mayo but what I received was a burnt patty on a bun with little mayo and little ketchup not a DOUBLE stack!

Terrible.

Coffe was too weak. Not worth to pay $12 for breakfast for two.

I eat fast food quite a bit twice a week actually but for some reason every single time I pull up to this place and try to use my coupons they look at me like Im some kind of Neanderthal and tell me my coupons wont work, say they cant upgrade my combos, this is fast food not stand around and wait 20 minutes for the employee to figure out what the hell hes doing, one of the worst Wendys locations I have ever been to

Very slow service, I was here shortly after 8pm and it took almost 20 minutes for a simple Daves Single combo order

Must be new management. Absolute disaster! Customer service has left the building at this location.

Went through the drive through April 1st around 4:10pm. Pulled up to order and the first thing the girl says is have a good day ? I haven t even ordered yet but ok. Questioned everything I ordered and had a terrible attitude. Once I got my food my burgers were cold and there was a hair I m my frosty. Never going to this location again and I recommend you don t either.

If you like standing and waiting for ever to get average food with bad service, this is the place. Steadily gone down hill likely due to new owners not caring. Not staffing more than 1 person during busy dinner hour.

Tried the Wendy s chilli for the first time. The main portion of the chilli is 2 types of bean. Not too much meat but the flavour was very good. I would recommended if your looking for more of a bean-based chilli. Very fast service.

never give straws with drinks?! what gives?

This store has serious hygiene issues. The reason why employees wear gloves is to ensure cleanliness and provide hygienic food to customers not to protect their hands! However the staff takes orders and handles money while wearing the same gloves at the checkout counter, then they go to the kitchen and make burgers without ever changing the gloves. When they hand me over drink cups, they put their thumb inside the cup. They also grab French fries from the top so their palm covered my fries

It was a short wait through the drive-thru, Not enough serviettes were in our meal bags. And al in all I had to look for more on top of it.

Very bad place. Drive through is very slow it takes like forever to get a coffee and today was the 3rd time when my order was delivered incomplete ( egg missing from the egg and cheese sausage biscuit breakfast sandwich)

Good food. Great Staff.

Loveliest staff, there s a guy that is always smiling and he makes my day every time I go! Great food great service thank you!

Everytime I go through this drive through it never fails they get it wrong!! Unfortunately this is the closest to my house and I dont always want to go in. The last 2 times I was the only customer in the drive through boggles my mind how it is always wrong

Waited 5 minutes at the drive through, no one answered. Pulled up to the second window and no one was there. Pulled up to the third window and saw people inside. A few minutes later someone finally comes to the window. The only thing they got right is fries. Wrong burger, wrong sauce and a warm drink. Terrible service! This was a Friday at 6pm not even at an obscure time

Grilled chicken wrap very very small.

If youre craving a truly unforgettable dining experience, look no further than Wendys! Be swept away by the unique decor, with those oh-so-familiar fast food tables and chairs. The burgers are the real stars, featuring square-shaped patties that are definitely not like any other fast-food chain. And the service? Youll marvel at the staffs precision as they assemble your burger with unmatched enthusiasm. In conclusion, Wendys offers a spectacular fast-food adventure, with its innovative burgers and stellar service. Its a culinary experience you wont want to miss (or maybe you will)!

Your paper straws mean nothing when being put into a plastic cup. I like your food, but not your carbon footprint. Food

Baconator all day!

Wendys is always reliable for a place to go if you want something satisfying but not too expensive. Tasty and delicious!

Good burgers are usually better during the day. Only one item needs improvement in their is breakfast Wedges. So skinny and like cardboard. The breakfast sandwiches are delicious.

Great taste!!

they have never once remembered to put in plum sauce, and I have to pay extra for it? ridiculous

Made an order on Skip the dishes. They sent me everything but the burger and refuse to answer the phone.

Terrible food. My poutine was cold. Frozen cheese and literally a tablespoon of gravy. Had to go back and ask them to put more gravy and it barley tasted better. Burger was cold and bun tasted old.

The chicken strips, Jr bacon hamburger, and fries were excellent

I was ripped off here by the cashiers tonight. I love Wendys but this location is a consistent disappointment. Tonight was the absolute WORST. Simple order: 2 double bacon deluxe sandwiches. Three times, I caught them trying to charge me over $35 dollars for my order! They added food I never ordered to my bill! Finally I thought they understood: 2 sandwiches, as I described above. After making one wrong, and remaking it, they bring me my sandwiches and apologize for the experience so far (I appreciate that), and tell me they gave me two free large fries to make up for it. After taking the bag, I ask for my receipt, and I saw the look of fear on my servers face. Now, at home with my food, I see why: I was charged for a large fries I never ordered!! And these fries are not even fresh?? Disgusting!! I love Wendys but this is beyond offensive!! THIS LOCATION NEEDS SOMEONE FROM HEAD OFFICE TO COME AND TEACH THE STAFF WHAT WENDYS QUALITY IS SUPPOSED TO MEAN!! Please!! How dare they blatantly fleece customers Like that?! In my decades of Wendys loyalty, Ive come to respect Wendys for its high quality; its inconceivable to me that any Wendys restaurant should so blatantly and purposefully take advantage of a customer like I was today. And this was after reluctantly giving this location another chance, after two previous bad experiences including one with burgers that were raw (pink) in every patty, and another where my burgers came with an ingredient on them which I had requested they omit due to my allergic reaction I would have. They should at least get it right most of the time. SMH

I love Wendys. But tonight I went to grab a burger but they told me that they only have chicken available. So disappointing, and it was only 1 hour before they closed. They need to do better to make sure they can serve their all customers.

Not much atmosphere in the drive through:p the employees are very kind, and it seems like they make an effort to give you a decent fast food burger. I dont eat fast food often but this place is pretty good.

Fries were cold and the chicken sandwich was a little tough.

Pretty decent. Got it wrong once but usually they listen to the notes which I appreciate, a typical Wendy Burger fam.

Love their chicken strips and Lemonade!!

I ordered a lettuce wrapped bacon burger with no cheese and waited 8 minutes for it. They put my burger in a bag when I said Im dining in, so ok whatever maybe he didnt hear me. I pull my burger out to unwrap it to eat and its on a bun!!!! So I bring it back up to show them, then I wuz asked to give back the burger. Ok no problem cause I dont eat the bun. So I waited yet another 8 minutes for my lettuce wrapped burger before I even leave the counter I check and guess what? There wuz cheese on it, but this time it wuz lettuce wrapped!!! Well third time is a charm.....cause I finally got what I ordered. It only took a total of 23 minutes not impressed.

I go there almost every Sunday after church with friends

Went into the drive thru at 10:30 waited a minute, nobody answered the intercom. Drove away. Called the store at 10:32 and the manager said they are just opening up and getting things started. If I owned this store I would be having a talk with my manager and staff immediately.

Online it says they are open at 10:30. Sat in drive through for 10+ minutes and absolutely no response. Went inside to then see they are still closed and it s now 11:05. Somebody needs to fix online hours or get these workers in gear. Pathetic

Had some tasty Meal deals with coupons.

best fries every time !!!!!!!

Its great that Wendys offers breakfast but in the morning they dont pay attention to SKIP THE DISHES orders at this location. I placed an order for breakfast through Skip and waited 15 minutes and nobody confirmed my order. I cancelled the order, they lost business to McDonalds because of it this morning.

Staff was friendly. However, theres not enough staff. There was about 8 people on the line up. Waited almost 18 minutes for my mobile order.

The credit machine is down again the 2nd time in the week

Horrible place! Ordered 10 piece chicken nugget meal and somehow they got 3 piece chicken strips out of that?? Fries are always cold no matter what time of day and seems like they ve been sitting for hours. This restaurant is always messing up the order or when you order cheese sauce as dipping sauce they forget it or it s squished under food that crushes the container and cheese is everywhere in the bag.

I pulled into the plaza at 11.10pm because all the lights were on. The drivethru menu panel was also lit up and there I sat for 3 minutes waiting for a voice on the loudspeaker. It turned out they were closed. If they would switch off their signage and drivethru menu panel when they close it would be very helpful, rather than wasting peoples time by appearing as if theyre open

Worst Wendy s I ve ever been to. Waited over 20 minutes for a simple order, some others standing there for 15 minutes for a frosty, just to be told they don t have the mix ready. Do not come here.

It is too bad you cant rate a ZERO. On 6/24/22 @ 2:04p.m. I was charged $10.35 for 2 $.99 frostys ... no mention of the cost of my order when I ordered, or when I got to the drive-thru window, and furthermore, the tap machine was being held inside the window so I couldnt even read it. I figures, who could screw-up an order for 2 @ $.99 frostys? When I got home and checked my credit card online, I saw the inflated charge. I called and left a message at the location with no response 48hrs later .... texted the Customer Care number, got a robo response, but no follow-up after 48+hrs .... for a business to be running at such low standards and inevitably losing business to other establishments such as McDonalds / Subway / Starbucks .... for lack of Customer Service and Quality .... shame on you! A very disgruntled mother who took her Autistic son out for frostys, only to be ripped-off :(

Food is decent like 40% of the time but they couldn t get an order right to save their life

Terrible service and counter area was filthy. Wont be going back

Great food, even better than MacDonalds but they are really slow here, you could wait a lot of time for an simple order!!!!

Waited at drive thru 25 minutes, only 3 cars in front of us. Young men taking order and at window were awesome, but order totally wrong. Cheese on burger asked no cheese (my child refused to eat it) and ordered southwest salad and instead got another salad with blue cheese. Waste of 25 min and $25.

My husband asked for it to be made fresh and they parked him and waited 15 mins for old burnt fries that were probably reheated 5 times. My chicken strips were cold I don t appreciate asking for fresh food & you give us that

Screwed up a simple order. Did was ok, but the floor of the kitchen was disgusting. Very disappointing for what we got, the poor service and the high price. They need to do much better.

I was in drive-through and watched the guy make breakfast sandwich with his hands no gloves Every person hands wandering

Taking 10 mins to find mobile order then another 15 mins to just get 4 items of food. This place is so understaffed and the person taking my order disappeared

To start with I know that the economy is bad and that were faced with a recession but I remember not long ago where I bought frosties at Wendys and the cup was a big cup for 99 cents well they still give you 99 cents a cup but its a small cup not even the medium size its the small cap for 99 cents now the promotion is over and the price has gone back to the same of$2.00 for a small cup instead of the bigger cup but who would pay 99 Cents for a little scoop or less of ice cream mixed with with milk to make it the frosty really seriously thats a ripoff so I cant really rate these people any higher let alone reducing the quantity but jacking up the price if you increase the price dont drastically drop the quantity keep at least half of the quantity not a small cup to me this is a ripoff that is why I cant rate these people higher its like Kentucky Fried Chicken the same thing Kentucky Fried Chicken they started with a discounted day called Toonie Tuesday you bought two chicken pieces or a quarter chicken thigh and a leg now they break the thigh into the bone on top then the piece of the thigh and they consider a thigh to be a quarter with a bone thats not a quarter chicken its supposed to be a quarter chicken a leg and a thigh now they cut the quantity and increased the price to $5 thats a rip off.

Yes yes

I ordered through Uber eats! And this is the second time items have been missing from my order. Not very happy considering how much you already pay for Uber eats and half your meal is missing and no one can help you or do anything about it, no responsibility taken whatsoever!!

Staff was great

Always have a pleasant experience here ! Food and staff are great

I ordered the apple pecan salad and some chili. Both were pretty good.

Always a great feast

Best Wendys Ive been to. Fast service and hot fresh food!!!!

Chicken sandwich wasnt cooked! Ugh.

Good

Excellent service will be back

Great service & awesome burgers

The food tasted good, but my lettuce was a small measly leaf that I didnt know was there until I lifted the bun and my single tomato slice was not much better. I had no idea lettuce and tomato had become so expensive.

Its good

Recently theyve changed the nachos and not for the better. They seem to be using different chips different beans and less cheese. Super disappointing.

It was good stuff was freh but sometimr the stuff can be raw like the fries but overall the food is good enough

Bought strawberry lemonade drink, very thirst quenching.

food good friendly service

Good customer service the food was fresh

Wendys is one of my favourite fast food places.

JBC all day!

Fast food is good but the customer service is far from good

Wendys in my experience rarely have the mistakes the other burger joints have. My order was to perfection and enjoyable to eat. The server was polite and chatted just enough so you didnt feel like part of the assembly line. Thanks

Coffee was cold, felt like there since breakfast. Fries were great. Bun on burger crust and hard.

Good didnt mess a my order up.

look so its the greasiet one i know but its awful and its the poo chili cut grease like the grease from the bad cuts of hamburger meat that they use for chilli they dont like go to another wendys night and day with York Us wendys.

I go to this Wendys lots, havent been dissapointed yet. Bacon deluxe / Large fries / 10 nuggets. Gotta love that timmies is in the same building :)

I ordered my food on the app and within minutes a worker brought it out to me! Way faster then McDonalds has ever done it!! Also taste way better

Good food but how can you mistake the word mayo with ketchup how I generally wanna know cus I asked for no mayo and got mayo but no ketchup like how does that happen they got everything else right but how

Good food

Fries were stail and cold. We asked for fresh fries and he insisted that they were. Couldnt eat them. Disgusting.

At Wendys, my favourite order is the junior cheeseburger deluxe, one of their smaller or smallest hamburgers. Its just the right size and I love the flavour combination of the bread, meat, lettuce, & other toppings. Its just the perfect afternoon snack to tide me over till the next main meal. I find this burger is consistently fresh and of high quality, regardless of the Wendys location. I avoid rush hours, so service has always been pleasant and efficient.

Same as all other locations

Food was cold

Im biased cause Wendies is my favorite place. I wasnt to impressed with the girl that waited on us. I got the impression she wanted to be somewhere else.

Service was slow

Had a great meal poutine was excellent plus the person at the counter was very friendly and curtious

Decent service and awesome cheeseburger

Ketchup dispenser is always empty. That is all.

Clean and friendly service.

The Daves single combo is a great deal for lunch and the fries are some of the best for fast food but the burger is just ok. The lines at this location can sometimes go right to the door.

Love the burgers

Very good food for the family

Food was hot and fresh. No line up either

Wendy at this location sucks. Meat was kinda warm, which makes the cheese that weird dry rubbery taste. Fries... fries were disgustingly stale.

Everyone here seems to hate their life which projects on to the food. I had to convince my burger not to jump and that theres more to life. My fries almost dropped a toaster in the bathtub but I managed to get there in time

I dont really like the burgers, but I like the chicken wraps. The ones I got at this location were put together very sloppily. I got sauce all over my hands once I took the paper off of it. They were also unevenly put together.

They let people in without masks and did not say anything to them. Kind of disappointed.

Good food... Ketchup needed for fries.

Workers have attitudes and treat the customers rudely.

The food was what you expect, service was lacking

Good quality, great service

these are my frontline workers..good food good people

Great customer service!

Hamburgers small but tasted good

good

The lady in the drive through window was absolutely disgusting she literally had no time to hear my order I pull up to the second window to confirm my order she walks away and shoves the food through the window I asked to speak to her supervisor she said that she is the manager have a good night I have never met someone who didnt seem like they want to be at work and was so blatant about it or even give a care about what they were doing but to be manager of a store I am lost for words I will never return to that location

Very Slow as always!

Very slow service. Waited 14 minutes for a baconator.

Love combo 6. Add smoky jalapeno sauce for a nice kick.

Your average Wendys! Always on menu target delivering what they promise! Wish the baconator had way more bacon though!

Consistent quality and seniors get a free soft drink at this location.

Only ordered one burger and they still got it wrong 4 stars cause the changed it right way even though I ordered it right

I ordered a strawberry lemonade the thing was missing the strawberry part the server missed 2 orders of my fries, then processed to give my order to someone else like really. When ask why the strawberry lemonade is missing the strawberry part my answer was oh I could put it in thats how it looks Im been buying the same lemonade from the Wendys in Richmond hill for 6 years never looked like what I just got in newmarket

The service was good. But the food was great and I got through quickly.

Fast food, but not bad for a quick meal.