17600 Yonge St, Newmarket, ON L3Y 4Z1, Canada
I had a disappointing experience at Patties Express Jamaican Restaurant. While I was looking forward to enjoying some authentic Jamaican food, the poor customer service completely ruined the visit. The staff seemed uninterested and unapproachable, barely acknowledging customers or offering any assistance. When I asked questions about the menu, I was met with curt responses and an attitude that made me feel unwelcome. The wait time was excessive, and there was no effort to update or apologize for the delay. Even after finally receiving my order, the lack of basic courtesy—like a simple “thank you”—was noticeable. Good food alone isn’t enough if the service makes you feel like you’re not valued as a customer. I won’t be returning, and I definitely wouldn’t recommend this place to anyone looking for a pleasant dining experience.
Very delicious patties I’ve been going to patties express for a long time but gosh darn last time I purchased patties from them, they gave me patties filled with molten lava. The roof of my mouth is currently burnt and my poor mother burnt her face. If you’re serving food that hot, YOU HAVE AN OBLIGATION TO WARN YOUR CUSTOMERS. SMH do better patties express @ upper Canada mall
We will not return to this store in the future. It used to be great. If you do decide to go, make sure you BYOF - Bring your own filling. After the first bite, you can swiftly insert your own filling in the pouch and enjoy their well made patty dough. $15 for 6 veggie patties with 20% filling. Spend your $15 somewhere else at the mall.
When they first opened, I really liked their patties. Filling was delicious and moist. Recently it seems they have really cut back and cut costs. There is literally no filling and all breading. Pretty unfortunate because Id gladly pay more for a patty done right
No filling in chicken pattty no hot sauce never gonna visit this again . & the guy is really rude & told me not in mood to talk today when I ask for sauce
Lets start with I hate Patty King patties. I like Tinnels and Goerges patties. At first I loved this place after going twice purchasing two patties to eat right away. Every bite was filled with meat filling. This time was different. I waited in line to get 6 patties. I was maybe 8 customers back and yeah there was only one guy working the counter but it took 20 minutes? I dont mind waiting for goodness and quality but today was going to be different. I opened my patties at home to stuff them with lettuce cheese and mayo. Blasphemous to my Jamaican friends lol. Well, sadly I see they have cheapened out as I was hoping wouldn't be the case.. The amount of meat inside was so little for 2 bucks a pattie pretty much? Gimmie a break guys. You charge like double and you are chincing out on us??? I don't know if they are boxing the patties with less filled patties and giving filled ones for people who will be eating it right then and there but I'm hoping this is a bad run of patties this one time. I will try one more time and compare but for today not happy. See images two different patties same day. Chiiiiincy
We all got these Patties and there were delicious! So good that we went back and grabbed a dozen for home. The spicy beef has a nice kick. I could use a little more spice but it was still very good. The pastry was flakey and buttery. The beef filling that was well seasoned and moist. We will be grabbing a bunch to bring back home to Calgary. So Good!!
One of the best patty I ever tried. Great amount of fillings with flaky pastry. I wish the extra spicy beef patty I ordered could be a bit more spicier. But it is nevertheless very delicious. This will be my go to place whenever I visit Upper Canada Mall.
Bad service!
Ok I have to say I made a mistake with my last review. Was for a different place! This place has great tasting patties. Actually the best patties Ive had. Friendly service. Patties are always fresh. And the combo is a really good deal if youre low on cash but want something tasty!
Food was fast, but veggie patties seemed to just be filled with frozen veggies. Delicious chicken pot pie feel though. Pattie dough is good, filling needs work.
I had a very bad experience at this restaurant. The staff were extremely rude and inattentive to customers needs and requests. Their behavior was unprofessional and disrespectful, leaving me very dissatisfied. Additionally, it seemed that the staff were engaging in racial discrimination, treating customers differently based on their race and nationality, which was extremely disappointing. The service was also very poor; my order arrived very late and when it did, the quality of the food was very low and it tasted awful. Furthermore, the restaurant was very dirty and it seemed that proper cleaning was not being done. I do not recommend this restaurant at all and I will never come back here again
It was too bad Dashier it was very dont polite Food
i am serious when i say this was the best beef pattie i have had in my life . get the patty with the coco bread and it s literally the best thing ever . way better than eating in the food court!
The patties here are amazing! I always come here to get frozen patties so I can make them at home! Food
2024 April: 5/5 -Patties still are delicious, service is still fast, not much seating in the area though and eating area is clean but a bit bland (no trees, no waterfalls like in my mall eating spots - not their fault, more an Upper Canada Mall issue I know but still not the nicest place to eat as a result). Parking still SUCKS, hard to find a spot and construction still in spots and when raining a lot of the areas turn into a great place to flip as I saw one poor person do on their way to their car... 2022 November: 5/5 Pricey but really tasty, flavourful, and delicious patties. Had a 12 pack with their spicy beef and spicy chicken patties. Both were 5/5 though if I had to choose again would go with their spicy beef only (chicken was great, just beef was better). Not hot spicy AT ALL if you are used to scotch bonnet peppers, but full of flavour spicy...definitely will buy again... Parking: April 2024 the parking situation still sucks, finding a parking spot outside of rush hour is difficult and when it rains the entire area is a slip and slide zone...not designed well at all... ~~~~~ November 2022 the parking situation sucks (2/5) as there is construction around the entrance to the food area of the mall. If you are planning on finding a quick spot on the east side to quickly jump into the food area and out, NOT HAPPENING!
Best beef patty Ive ever had outside of jamaica! Highly recommend. 10 out of 10.
Amazing Jamaican patties! So flavourful and can t beat the prices. Highly recommend.
Ordered a dozen frozen patties but was given cooked patties. Drove home but realized box was full of cooked patties. Called back and owner was understanding and offered to exchange them for frozen patties. He wasnt able to resell the cooked patties but still was willing to exchange them and was very nice about the situation. Thank you. Great food and service.
Absolutely delicious! Ordered the spicy beef patty. The pastry is thick, flakey, and so buttery. The filling seasoned really well and moist. Could be more filling, but overall really delicious. Worth the drive and will purchase their frozen boxes next time.
Hooked on these Every visit to mall I get a dozen beef patties Great taste
Excellent thick buttery crispy crust. Not enough meat filling however added some cheese does wonders. Spicy Pattie does not taste spice for the Caribbean tongue. But overall great snack for the family. I would continue to get my spicy Pattie from here every time. Friendly customer service with a smile. Parking: Located on the first floor of upper Canada mall in Market@Co parking at the entrance 1min walk. Wheelchair accessibility: Located on the first floor with entrance at the front of parking lot there is no problem for any type of accessibility of any kind.
Bought 1/2 a dozen for patty day and was not disappointed. Lovely, flaky pastry and tasty filling. We had the beef patties: mild (kid devoured one instantly) and spicy (absolutely delicious). Will definitely be back
These are ok. We got a couple of boxes of chicken and regular beef. The chicken is slightly spicy but if you like spice it s hardly spicy at all.Flavour is ok. Crust is Very dry. The beef one has very little filling and the flavour is meh. Crust is also pretty thick and dry. I ve had other Pattie s that are much better but my parents really like these ones because they find it is not as oily as other ones.
For the price, you cant go wrong with this patties. Taste decent, sold warm, and with a couple of these a a drink, you can have your lunch.
These aren t real Jamaican pattie I was disappointed as there isn t enough meat in the patties and it s rather dry .... it s dry, too much pastry and not enough meat, they removed even more meat from the patty. Disappointed
I grew up in downtown Toronto during 70s to 90s, I grew up on jamaican beef patties, Randys on Eglnton Avenue was the best! They closed. I live in newmarket now and have to say these beef patties are definitely jamaican patties. Fantastic!
Great! Love the Spicy Beef.
Just wish they had cheese. I gotta take it home and add cheese to it but overall a good spot!
Ordered 2 Chicken Patties. When got in my car one of it was beef, I know this because I ate the chicken one and the other one tasted a bit different and had 1 dot on it. I went back and informed the guy working there. He tells me it had 2 dots and then goes takes the pattie and tells me its chicken, when the filling was definetly dark brownish. He didnt even say sorry or anything and hands me a chicken patty with a straight face. Need to work on a better customer service. It was like he didnt even want to get the situation rectify.
Ordered 2 veggies Pattys and it was just the dough and hardly any veggies inside. So disappointing. Will not return every again.
Very tasty beef patty! I havent had one this good for a very long time. Will go back and get a dozen frozen patties.
Fantastic patties. Extra-spicy beef patties here are quite mild, but spicy chicken is perfect!
The guy serving me was mopping and just passed me my pattie without washing hands and he cashed me out with such an aggressiveness. I am a fan of these vegan patties but u should learn a but from Squareone, Missisauga location.
Service is horrible, no customer service skills. There are much better Pattys, if you are in Scarborough try patty king
Everything was fine until I asked for 2 boxes for my patties the shop owner didn t want to give an extra box and I even told him I would pay for the box but he got annoyed and mumbled something under his breath. He then offered a bag instead and I said that was fine as I just wanted to get my food and get out of there. Super strange and cheap behaviour from the shop owner
People say that this is not a real Jamaican patty but its the most authentic patty you can get in the city. Take it from me, a man who has never been to Jamaica and cant even find it on the map. Im used to the frozen patties you buy at grocery stores but these are much better. Only problem they sell them hot and then I have to freeze them. Its an extra step but the taste makes it all worthwhile. The service is top notch. Last week the guy behind the counter even came to my house and helped me paint. It was a picture of a patty ironically enough. His brush strokes were amazing. Just as amazing as his patties.
Rude guy. I asked him about the spices didn t bother answering just pointed to the menu. I just left, didn t bother paying for a rude service.
Delicious Patties
Overall score: Taste - 3.5/5 Presentation - 3.5/5 Portion - 3.5/5 Had the Curry Chicken Patty for roughly $2.50. The patty was nice, warm, slightly crispy and decently flavourful. The curry chicken flavour was clear and distinct and tasty to eat. The patty was soft yet crispy and I loved the texture. Plus for 2.50 you cant go wrong with the price!
We came here for a half a dozen patties and it took them over 20minutes to get it to us when initially they said we would only have to wait 7 minutes. Quite disappointing because after the first 7 minutes, there were a group of people who got their patties and then we were asked to wait another 7 minutes. Once we came back, they asked us to wait another 7 minutes.
Owners are so cheap. Will shove 2 patties into one bag. I order a half dozen one time and they wouldnt even put it in a box,but instead a bag. The patties themselves are good but not Jamaican
Awesome Jamaican patties! So good, and so glad the have a vegan patty! A lot of places sell vegetarian ones but not fully vegan so I m so glad they made one that is vegan! Also, love they have take home options for frozen ones as well! And for a mall food option that is portable, cost efficient and yummy, it s ideal. Saw the owner the other day and he was super nice! I bought 2 patties the other day and went back for 6 today! I will definitely recommend this to my friends in the area and will definitely be back for more soon!
A fantastic Jamaican Pattie in Upper Canada Mall! Veggie, chicken, and beef options. Hot to order or frozen to enjoy at home. Worth the visit!
Best patties north of the city.
Taste really good, friendly service.
Really good patties in Newmarket
Perfect patties - on the run Had spicy beef and curry chicken - both patties were great, good filling and crispy pastry as they are waiting for you in the hot display case.
I liked their patties so much in my opinion they are the best patties around, nice meat to crust ratio and flavourful.
My go to place for Jamaican Beef Patties... My go to place has been Tastees but since moving to Newmarket, it definitely hits the spot with a nice cup of brewed coffee.
Best patties ever! Wish I bought more! Got them hot out of the oven.Perfect crust, spicy gravy. Friendly service. Will be back
The best Pattie s I ve ever had, super nice customer service!!! Please don t ever leave the mall! Great prices too
Was looking to satisfy my hunger and stopped for a Jamaican patty, nice and crispy on the outside with mild beef filling. Bought some coco bread nice and fluffy Quick and friendly service, a definite place to stop for a quick snack
Patties were fresh and delicious. Bought some coco bread for home.
My favorite new place I found lately for a cheap but tasty snack! Food is real good clean and not greasy, but tasty. I really like the bread they sell there as well.
Great patties..
Everyone loves a quick hot pastry with tasty filling when youre on the go. This place is no fuss and a good price. We had 2 patties and a pop for a quick snack for under 7 bucks. Cute branding, good product and good price.
These are definitely not Jamaican Patties. The crust is rather thick and the filling wasn t for my taste buds. When you have a real Jamaican Patty you can taste an imposter. I wouldn t recommend or try again.
I devoured this patty in a few bites! Daniel Cheung, owner of Patties Express has nailed the Jamaican patty recipe. Oozing with flavour, these patties have a rich flaky pastry that is sure to be remembered. Ill definitely go back for another...
No queues. Nice pastries
Good Patties!!!
Some of the most amazing Patties I have had, so fresh and hot delicious in flavour too. Had the curry chicken and veggie both were so yummy. But curry chicken was BOMB. Must must try.
These patties are really good. Right amount of meat to flaky crust. Other places put too much meat and it ruins it. There s a balance. Meat is tasty, right amount of spice. I even got a box to go. Easy to reheat in the oven. I d ignore reviews saying these are bad because of lack of meat or smelly taste. They, clearly, have no idea what the narrative is about. Hope this place sticks around. It s kind of a niche food compared to pizza, so sometimes they leave. But, i feel better knowing they have a few locations. Anyway; stop in and grab a patty. Delish.
I love eating here! I come several times a month for delicious patties. Always quick, good service and the patties are always hot and fresh. Tried mostly all the patties and never had a complaint to give. The texture always kills my cravings for a soft, flaky, meaty meal. I usually always get the combo with two patties and a drink, such a good price for a lunch. Have also gotten the take away box with multiple patties to eat later, a good way to try them all as well . Definitely recommend to people looking for a quick snack, lunch or dinner, especially for walking around the mall.
fast, fresh and patties are filled with meat
We ordered two vegetarian patties. Got halfway out of the mall and realized they were MEAT ... GROSS ... AVOID if youre vegetarian cause they dont listen clearly. Dietary restrictions: Id only they listened and didnt poison my husband whos been veg for 20 years ... But into a beef patty and almost vomited. Had to throw them out.
Ive never heard of this place, just noticed it for the first time while walking by. The owner seemed so proud of his patties, I immediately bought a dozen extra spicy beef patties. ABSOLUTELY UNREAL. Literally the best beef patty Ive ever had. Simply amazing. Would definately recommend and will absolutely be coming back !!!
Patties are delicious. Great service. Love this place.
New restaurant is coming to the Market & Co. in the Upper Canada Mall. This appears to be a franchise. Looking forward having the opportunity to try new cuisine. Be sure to drop in and visit and grab a bite next time you visit the mall. Welcome to Newmarket. Shop local. Support local small business. Follow me on Google and check out my reviews and photos Thanks