Harvey's in Newmarket

Busy little place, running like a clock . Nothing special. Food

Ok

Customer service is awful!!

Customer service is very nice and good is very tasty as well fresh

Food is delicious with very good customer services and also restaurant was very clean. Thanks Vegetarian options: Vegetarian burger, fries rings poutine

Yummy

Cant go wrong with harveys this one never disappoints even when they are super busy

Great burger and fries

juicy burger and nice service

Awesome burgers and shakes

Quiet place to eat.

Unfortunate hours for those who work late. Every other nearby burger place is open til midnight at least so I couldnt get a late meal even if I wanted. Also their hours are listed as closed at 10:00pm, but if you try to make an order ahead of time via the app, it says theyre closed by 8:30pm.

Good

We took advantage of the $1.65 Original Burger. This burger is so far and away better than any other fast food chain, getting it for that price feels like theft! Thanks Harveys! Food : 5/5

2nd visit to this establishment in 3 weeks, both times ordered the Angus burger with frings and both times asked for vinegar and ketchup and both times got nothing whats the sense of asking not happy!

Enjoyed my food,was freshly cooked and hot

The management at this location are amazing. Paul helped me with an order that I screwed up on. I definitely recommend this restaurant to anyone.

We ordered food from this location today, and as soon as I took the fries out of the bag I knew they didn t look right. The fries were dark brown and had black burnt spots on them and smelt like very very old and stale oil that has not been replaced in more than a week. We threw the fries out because they were not edible. The hamburgers were also terrible. The management needs to do a much better job at making sure the oil they are frying the fries in is new and clean and that the food is fresh. Never ever going back to this location. I m not even sure how they are open.

Super clean space & really friendly staff! The updates are nice and it feels homey! Just wish the heat was on a bit more as it was a little chilly!

Food was good!

Consistently good burgers.

We went to this location after a long time. Very friendly and helpful cashier Carleen. Reasonable price of the food with many choices. Only the French fries werent full qty and were soggy. The regular crispy chicken sandwich was dry and small in size. I hope they will pay attention next time, but the rest of the sandwiches were good. Lovely staff, Carleen and packer Kally!

I have a podcast and gave the crew a challenge to make me anything ... As long as its under 15.00. They were up to the task with smiles and laughs galore. It was fun to order it and the meal they gave me was..... Interesting! It sure made for a fun podcast! Food

Harvets is our first choice of franchise burger shop. Its good to have a store nearby. Both the service and food are good at this spot.

Why is this place always closed before midnight? 3rd time in a row this has happened.

Listen. It s Harvey. They make burgers a beautiful thing. Has yet to disappoint.

Stupid people close their lobby so damn early it s ridiculous. I don t know what I want and now I have to hold up the drive thru because everybody is too lazy to want to clean the lobby a little later in the night.

Fantastic food! Great service! It is always a pleasure visiting this Harvey s location. Staff were polite and friendly at the drive thru window and food was fresh, as always.

Harveys is a Canadian classic, everything was just as expected. My only problem with this location is they really need a garbage out in the parkinglot somewhere. Im a little tired of fast food places not having garbage bins Food : 4/5

Worst Harveys in the chain! Get served by Katherine she will give you one pickle at a time! Its her dads pickles I assume, worst service do not go here pick another one

I made an online order and went into the empty drive thru to pick it up. the girl on the speaker told me it wasnt ready and to come back in 5 mins. 5mins later, 5 more cars drove in and I had to wait for 20mins. How does this make any sense? Isnt it first come first served??? Fix the app order issues pls.

Great burgers and onion rings. Will come back to this location

Recently visited this location and got great service. The food was warm and as ordered. I would highly recommend.

The owner made my experience that much better as he was so personable and had customer service in mind. The food was as ordered, and I would highly recommend this location.

Horrible! 2 chicken wraps that were basically all wrap. Will never eat there again.

Excellent service, clean restaurant and very tidy bathrooms. Owners and management very friendly and customer focused.

Order on Harveys offical website and come to drive thru to pick up. What shocked me was that the store was completely closed. My order was charged normally and not cancelled. Irresponsible service Never order again

I hate the sneaky, unethical upselling that occurs here. I asked for a kids meal with Apple juice as the drink. Looked at my bill afterwards and saw an extra 1.30 on the bill for the apple juice. I went and asked why the charge when Apple juice is supposed to be included in the meal. I got oh, you wanted the juice box apple juice, we charged you for the large bottle of juice then offered me to switch it out for the juice box and refund me the difference. I never asked for a larger juice. I asked for the kids meal for a kid with me and apple juice as the choice of drink. Customer service here was bad and I am not impressed. Also, when the burger was dressed, drink and onion rings in place on tray that was sitting beside garnish station the employ started to help someone else complaining aboit somwthing forgot in their order instead of passing me my order that wad complete first. Kids meal was also supposed to come with a plant which I had to go back amd ask for. These people need to get there act together with their service and upselling. Harvey has great food but very typical at numerous locations that the service of bad with constant errors.

Drive-thru Disaster. Extremely long line ups (~10-15 min). Staff stop talking orders before store closes. Understaffed.

With the discontinuation of the Lightlife burger and the fact that the dining room closes at 8 pm on a Saturday night, I truly believe that this location, and the entire Harveys chain for that matter, is no longer relevant in the marketplace for vegans and vegetarians who will now stay away in droves as per an enhanced veggie burger that is now the only plant-based option on the menu. We eat more than vegetable and fruit salad. Heck, even people of all diet types are annoyed with the chain. Keep it up and youll go out of business, joining the ghost yard of failed businesses that lost their way by not providing a stellar customer service and lots of options on the menu.

Always been happy with the service and quality of the food. Friendly staff and pleasant to deal with

Lobby closed at 8pm drive-thu open till 1030 Very slow service at the drive-thu

The staff is inept. Specify condiments at the order machine and then at the window only to get no condiments and then walk in to the inept buffoons apologizing like children. Like can you people read?

Camden had a refreshing attitude positive and great customer service. Considering young employees today he was awesome

Excellent

6 pm walking take out is close

Best Harveys in town. Loved the service and quality of food. Thanks much for your wonderful customer service.

If Im getting fast food, its most likely harveys and this location hasnt dissapointed me yet. Cheers to the friendly staff aswell.

Scroll down to also read the experience / review by Bernadette Mok below... as exactly the same thing happened to me. I politely asked for a fresh burger to be cooked (knowing that for speed of service they pile up a bunch of precooked burgers and reheat them along the way) and that I fully understand there will be a wait while it cooks. After getting attitude from the drive through lady for even asking, around 10 minutes later they bring out to my car what was obviously a reheated burger. Darkened and dried out edges, shrunken rubbery patty, multiple sets of grille marks. I called customer service and they acted just as put out by the whole thing as the drive through lady, and furthermore denied any knowledge that their burgers are often precooked and reheated; come on... just operate with some integrity, myself nor Bernadette were not asking for anything unreasonable. Train your franchises and your staff to be welcoming when someone is sharp enough to ask for a fresh burger and execute the request, full stop. If you just took that reasonable approach you wouldnt have people coming on here bringing forward the knowledge to the buying public that you precook your burgers and they sit for who knows how long off to the side getting old and leathery.

Friendly customer service and most everything was very good. Got home (T.O.) to sit and eat and realized my crispy chicken wrap had none of the toppings I asked for. Just chicken. Well....a few small pieces of chicken. It was all dough I m sure it was an honest mistake. Just disappointing to spend dough on dough.

I ve missed this place so much. Now that the dining room has reopened, the food here is still top quality, and the panels they ve set up over the booths are the best! I ve really hated the sunlight glaring in my eyes! I will keep coming back!!

Why is this location advertising that it is open until 12 am??? It sometimes closes before 9 pm.... Also, why make offers to people that post a review about it, instead of adjusting your hours to the correct time this location will be closing? Im sure Im one of many that have drove to this location to find it closed, at a time contrary to what it advertises online. Unnecessary problem and inconvenient for potential customers. Great staff by the way!!!

Ive been to this location many many times. I mostly come for the onion rings as theyre top notch, and ill get my burgers here as well. Theyve always been great and the people working here are also very friendly!

Best chocolate shakes around, even better than Harveys on Yonge St by Home Depot.

My last visit and will be my last. I ordered 2 Angus burgers combo for mobil pickup and it took forever to get my order. The whole meal was a mess, they use brioche buns and hardly any toppings on it. The fries were cold . Harveys was my favorite burger place and it has been going down now for a while.

The owner (sorry, my terrible memory means Ive forgotten his name) called to apologize for the confusion over the listed online hours and actual hours. During our conversation, he explained, among other things, the problem he continues to have with corrected online hours that somehow change intermittently. There was a ring of truth to his words that was refreshing. I found his smalltown friendliness, honesty and taking responsibility to be in direct contrast to conversations Ive had with other businesses recently, namely, the Canadian Tire store in Newmarket. As to the service & quality of this locations drive-thru food, our family has always appreciated the neatly made & wrapped burgers and how they taste real, like burgers made at home. Good food at reasonable prices and polite staff is why weve always chosen this Harveys and will continue to do so.

Google said that they were open and when I pulled up there was a car in the Drive-Thru but no one was taking an order when I said hello they just turned off the lights on the ordering menu and I dont know whats happening its the second time I pull up there and either Im getting bad service or no service while Google is saying that the place is still open we need a change of ownership change of ownership

Kids menu doubles as seniors

I have eaten at Harveys all my life I love their burgers with the toppings I like

When you go to Harvey s, you have already lowered your standard which is okay if they serve you the food that you are expecting. We later in the evening so we had to wait which is expected. We waited for five minutes but when the food came it was cold. The fries and onion rings were cold and to top it off they didn t dress the hamburger as we ordered. Come on guys let s get it together, i went to eat Harvey s to eat Harvey s not anything less than that.

Went through the drive thru and was told to go park because they are being timed? There was nobody behind me and they still want me to go park?!

Love this place !! Thier buffalo chicken wrap is my new favorite !!

Friendly staff Quick service Fresh food I work in the plaza and almost everyday i have a fresh meal from them Love harvey s food

The restaraunt was just renovated and it looks good but the booths are too small for 2 adult men to sit across from one another. The food was what youd expect from Harveys. Decent fast food with made to order toppings. The customer service was the best part of the experience.

Horrible customer service, asked for ketchup with my meal in drive thru and was given attitude. Got nothing

My friend just spent 30 dollars on food here and it s not open even though it says it s open until midnight There s signs that say it too, and the app let the order go through and now we have no Money or food, awful place.

Today I pre-ordered my meal through the app with half an hour in advance. Id had a good experience in another Harveys, so I wanted to see if this place was efficient. But what a disappointment. I showed up on time but the order was not ready. I eventually got it after 10mn (while regular customers were going by and getting served...). When I dared made a comment to the lady in charge, all I got was a its so busy right now and a Sorry apologies where she clearly didnt mean it. Lesson learned.

Drive throw sucks

Always my way

Closed 20mins before they were supposed to?! What the hell.....doesnt matter how dead it is in the evenings. If you say you are open until 10pm you dont get to close 20mins early.

Love their $1.99 burgers. Employees are so friendly.

Good food

Buffalo Chicken sandwich is awesome!!

Its a good place to eat food

Love Harveys great food good service

Terrible customer service. They reheated my fries right in front of my eyes while claiming they are making it fresh for me. Never going back there ever.

Staff is so unprofessional

The new birthday cake pies... are actually pretty good

friendly service and my food was prepared efficiently.

Very good burgers and fringe. Chipotle mayo is glorious!

Clean & friendly

We come here fairly often. Service and staff and great. The staff that served us this occasion was very good.

Fast and fresh

The service was great.

Love the garlic mayo

A/C always too cold

Great Canadian burger chain. Toppings that you like. Good fries.

Still best burger in Town

Okay

Good burgers. Chicken tenders is just so so. Price is a bit more expensive compared to others. Overall good food.

Good angus burgers

Great burgers and probably the best onion rings in town.

Had a great meal

Delicious burger, clean fresh environment. .

It good

Clean, well maintained place, courteous service and very tasty food

Long time customer and they never disappoint.

Ok food for a fast food restaurant, good variety, but employees seem miserable and drained, and sometimes the topping are not fresh, last time the guacamole I got was old and bad. I would still prefer it over McDonalds if I had to choose, their meet and chicken are better.

Love Harveys food is always fresh and service is prompt

Great fast food consistent store to store

Not my favourite location so it was just ok. There are better ones out there for sure.

Clean place. Good flavor, fair prices.

Real meat

Poutine is good, has that burnt flavor. Burger is ok. Nothing stood out in terms of burger joints.

Good food

Harveys still using Heinz ketchup.

I love the burgers

Not sure why at 8:30 pm they always look like they re closed, chairs on the tables and lights dim when they re supposedly open till 10 pm says the website..

Thought Id give it a try as we got coupons in the mail. Both the fries and the burger were cold. Not very impressed.

This place is ok, its in need of a renovation as it is very old and kinda grungy. The food is good and the location is good with lots of parking. There is a drive through here as well. The service is quick here inside and for the drive through. There is a lot of seating here if you are going to eat in.

great burgers

Always good food. Toppings are fresh and appearance is clean. The staff are friendly and accommodating. Sometimes the wait time during busier hours is a little bit long, but it s worth it as they cook food to order. On my last visit, with my family of 4, they adjusted my order to reflect their current promotional coupons, even though we didn t have any, to save a few bucks on a $50.00 order. Great spot.

This location is very 1990s... But also very good

Gotta love the Big Harv.

Nice but a little bit too busy. That shows its a good place. I just wished it was not that busy.

This location is fairly quick, I dont usually wait long. Food quality is average, nothing to really set it apart. Fries and onion rings are skimpy, they dont really properly portion them. Taste wise, everything is pretty good. I go here 3-4 times a week as I work nearby and the staff never really get friendly or chat or recognize regulars. They spend a lot of time talking to eachother and dont really acknowledge when you speak to them. Cleanilness is pretty good never seen the store really dirty or smelling bad. Decent location, I do come regularly and will continue to. The staff dont really do enough to detour me as the for quality is still making it worth coming.

This place is easy to get to, but the people working there is sneaky, when I ordered my burger combo I was given n old burger that was sitting there for I dont know how long I requested the young man to cook a fresh one I was told it will take 7 minutes, I said that was fine I will wait after waiting I got my burger when I started to eat it didnt taste like the burger I usually get from Harvey this was so dry it was like eating cardboard, young man and young lady who served me hope you have a conscious you tricked a senior. Never again will I go back here. I paid for it why do you have to serve me old burger, that should have been tossed in the garbage.

month

Worthwhile coupons. Quick service and steady volume. The deep fried donuts are a distinguishing side-order for a burger restaurant.

good food

Fresh food and wonderful fast service.

No handicap entrance. No WiFi

Harleys

Good burger joint. Like the customize yer burger option.

Terrible food, even worse service. I went through the drive thru with my children and ordered burgers, hot dog, and chicken tenders. The miserable girl serving us didnt put the tenders in either of the bags. When I realized, I had to park, go inside, wait in line, and ask for the tenders I did NOT receive. She told me and the other people working there that she put them in the bag. Lets be clear: I wouldnt waste my time going into the restaurant after going through drive thru to get some narly, dried up chicken tenders if they had been in the bag. She didnt even have the decency to apologize, but kept rudely insisting that she put them in the bag (passively letting me know she believes Im a thief for some $4 chicken tenders). Unbelievable. Never again.

I love the food... drive thru I find is much faster than going in... the service inside is poor