Hard Rock Cafe in Niagara Falls

Tracy was amazing our waitress

Loved it, Tracy was the best!

Tracy was a great server

Absolutely loved our waitress Tracy, she was very attentive and had great recommendations. Very great location, close to hotel and casino.

Had lunch on a snowy day while visiting. Tracy was awesome!! Would love to come back!

Excellent service, just the right amount of checking in on us. Food was delicious and the places was clean. We witnessed some excellent customer service at other tables nearby as well. Tracy was wonderful, and we will definitely be back! Honestly, we ate too fast to even take pictures.

Tracy was a great bartender. Very friendly and helpful :)

Tracy is awesome!

Great experience. Joya did a wonderful job

Tracy was our server and she was pleasant and talked to us for a bit.

One of my family s favorite places to eat and watch music videos!

We had the pulled pork burger, and the classic smash burger which were both fantastic. The service from Katherine was amazing!! Would definitely recommend

Love the vibe even during winter in the shoulder season.

Tracy was very nice gave us great tips to go places here in Niagara Falls! Thank you Tracy for great customer service

Great food, great atmosphere and great service from Tracy.

Amazing ribs and wings in a relaxed environment. Tracy was very helpful; she congratulated our son on his birthday and brought ice cream. Best ribs in !

Amazing place, very tasty food and wonderful service by Tracy. Highly recommend! Food

Served quickly. Orders taken without the need to feel rushed. Server Jenn did a great job with being attentive to both party members

Was a really good time. Jenn gave us great service and checked up on us often!

Amazing service , Jenn was friendly quick gentle .. my boys love her .

We came for our anniversary and Jenn took amazing care of us!

Tracy was so personable and was a fantastic server. Food and drinks were stellar

Amazing and delicious food! Great serving portions!

Tracy

Server Jenn was great, very tentative and very friendly. My family and I would definitely visit again and would recommend.

The food was awesome and Jen s service was impeccable!

Thank you for amazing service miss tracyyy

Tracy gave us an A1 customer service

Tracey our server was a delight. She really helped us and really nice to us. Dont let her go, she s for keeps. :) Parking: N/a

Our server Tracey was great and did a great job on the Christmas tree! Super friendly and personable, and the food was good too

Tracy was a fantastic server ! She was super friendly the whole time, and gave us amazing service the whole time!!

Tracy was a great server to us! She always was checking in on us, and was super friendly! she was very nice to talk to !!

We had a reservation for 8, we were told there were other holiday parties that evening so the service would be slow. Totally fine, we were in no rush. Well, it was very very slow and our food was terrible. It had been clearly sitting waiting to be run for a long time. I had a salad and it was soggy it had been sitting so long. Half the table sent their food back, including a simple order of fries. What kills me is no one came by to apologize for any of the errors and delays. We even had to send most of the drinks back for being made incorrectly. The Server was nice, I don t think these were her errors, but where was Management? I also agree with other posters that the food is expensive. Niagara Falls is over priced for sure, but the quality simply isn t there for the cost. Super disappointed with this Hard Rock. Management needs to really step it up with quality control.

Jenn was great!

The food was very good. Tracy was so attentive and fun to talk with

Thank you Treacy for your sevice! We had a really good time Kid-friendliness: perfect

The food was good. And our waitress Jenn was awesome! Kid-friendliness: Kid menus Food : 5/5 |

Haré Rock Café Niagara Canada has an international and local menu, there are the usual drinks and food but you can also try ice wine for example. The souvenir shop in the lower part is very complete and varied, they even offered me a gift for my purchase.

Great decor and convenient location. Server was very friendly. Food was fine but the prices were insane. I had chicken fingers and fries which cost $30! It was a nice night but would not rush back here.

We are staying at the Sheraton Fallsview. Decided to grab a bit to eat here. On the menu it has all prices in CAD and USD. Our bill was $96.73 in CAD. No problem. Which converts into $69.11 USD. Keep in mind we only got two meals, one small draft, and a fountain soda. Everything in Niagara is priced high. I completely understand and accept that. My problem is. Nowhere did I see that there was a 40+% conversion rate when paying with USD. Had I known, we would not have bothered eating here. I gave our waitress $100 USD and our change was $10 CAD (which is $7.14 USD). So we were charged $92.86 USD for a $69 USD meal. Our waitress did make a point to say it was not her but rather the management who had this exchange rate policy. That is outrageous in my opinion. And extremely disappointing. $92.86 for two meals, a draft, and a soda. Beware and either use your card or have Canadian currency. The food was pretty darn good and our waitress was attentive. If I were rating bassed solely on our interaction with here, it would be 5 stars all the way. I think policies like this are wrong and unfair to patrons from across the border. If you want our business, dont screw us at every turn.

Had Nachos and a burger; Nachos were delicious and a big portion; the Burger was also very good; service was super! Jenn is super friendly and helpful; Thank you very much!!!

My server Jenn was amazing!! Very fast working the front desk AND the tables(!), was on top of everything, and kept eye contact when speaking - seemed to genuinely care. Rare to find these days - thanks Jenn! Vegetarian options: They adjusted the fajitas for me since I don t like onions and green peppers. They gave black beans and corn and red peppers. I appreciated the accommodation!

Loved the vibrant ambiance. The food was good, and the service was excellent. Definitely worth a visit!

Tracy is the goat! Great costumer service

Nice moment for lunch, served by Jenn

Tracy was our server and was absolutely excellent, she was beautiful and kindhearted and took great care of us from start to finish. She even gave us some good Niagara Falls recommendations! Food was good overall as well, always is at Hard Rock!

We had an amazing experience at Hard Rock Cafe near Niagara Falls. Tracy guided us through the menu and she was extremely helpful Food

Tracy was a great help! Dietary restrictions: Gluten free options! Food : 5/5 |

Tracy was the best waitress I think I have ever had!

My family and I visited The Hard Rock Cafe this afternoon for lunch where we met our lovely waitress, Tracy. She was extremely helpful, patient and super friendly with us. We had a great time and we will definitely be back on our next trip to Niagara!

The food was amazing and Tracy was even better.

Tracy was an awesome server. Food was amazing.

Waste of time drove here just to find out that they were having a party

Tracy was awsome we had a wonderful experience. The manager and staff just awsome cant say enough good things. Thank you so much made my daughters birthday visit GREAT!!

Tracy was amazing! Best bartender/server.

Tracy was fantastic, great attitude and service. Food was icing on the cake !

Tracy was the best waitress!!!

Jem was a great hostess. Saw to all our needs and super friendly. Made out visit that much more enjoyable

Thanks to Tracy for a great meal!

Dietary restrictions: Gluten free Food

Tracy was great! Kid-friendliness: Yes Food : 3/5 |

Food was good, nothing special. Service was also good. Good place to just go once to check it out.

Excellent service! A bit expensive. Good food.

Tracy made the experience very inviting and friendly. She had so many recommendations. The food was good and the environment was great as well.

I ordered the Messi burger it was great but little expensive. The chicken tenders was not that good. The service was amazing we had Jackie as our servant and she was very good and helpful.

Tracy was so welcoming and hospitable!

Kristy was an awesome host! Kid-friendliness: Family welcoming atmosphere! Food : 5/5 |

First time at a Hard Rock and in Niagara. Tracy was our server and was great

Tracy made our experience at Hard Rock a treat!

Tracy - she was great - good server and great server!

Tracey was amazing!

Tracy did an excellent job. Food was good and service was top notch.

Our first trip to a Hard Rock Cafe. Our waitress Tracey was awesome. She answered many questions I m sure she s been asked a million times with absolute politeness and helped make sure my daughter got a gluten free meal.

Excellent food, great service. Tracy was a kind server.

Tracy was our server. She was amazing and attentive

Quick, excellent service, our server Tracy was so helpful. Good burgers and fries, not soggy or too oily... Overall very happy Kid-friendliness: Kids menu available

amazing service from tracy

Tracy made us an wonderfull dining expirience

Tracy was very friendly! Highly enjoyed our dining experience!

Tracy was a really nice with all the service! Nothing bad to say! Amazing

Tracy was so nice and very helpful!

Tracy

The attendant Kristy served us very well. Thank you for the service

Tracy was a friendly server, who offered recommendations on the lunch menu. Love her smile! We need more Tracy s out there.

Great experience with Tracy as our server. Food was good and quick service!

Tracy was fantastic!

Tracy was absolutely amazing! Would come back again just to have her help us.

Tracy was fabulous. Great recommendations & energy. Nachos are solid.

I ordered the steak Cobb salad for $30 I ordered the steak medium rare. It came out so raw that it was gelatinous and seemed to be cut off of something? The bottom of the meat was just raw and wasn t cooked which was weird. Even an under-cooked steak is seared both on the top and bottom. I don t think it actual steak - it seemed more like low quality stewing beef. It was over-salted, undercooked and strongly tasted burnt and gamey. Instead of replacing the steak with a new piece cooked to medium rare, they took the old meat and cooked it more, leaving me with a salad with no topping to eat while I waited. It came back about 20 minutes later with even more salt and was now over-cooked but strangely still stringy and chewy. It was terrible. After sending the recooked steak back - which was hard to do because no one checked to see if it was an improvement or not - I was not offered any replacement! I just ate some spinach and lightly cooked frozen corn (supposed to be fresh charred corn) drenched in Caesar dressing? Everyone finished their meal and I was left hungry! They eventually said that they would comp my meal but I didn t actually get to eat anything. I ended up leaving HUNGRY! Everyone else said that their steak burgers were bland and tasteless. For over $300, you would expect us to come away satisfied. DO NOT COME HERE! You d be better off getting a sub from Subway across the courtyard. So disappointing! I was expecting these crazy high prices because it s near the Falls and is touristy but some sort of quality to their ingredients and it tasting okay was also expected! Sorry - didn t take photos because I was trying to be optimistic and nice. Just wow.

Very good !

Its our first time in Hard Rock Niagara and were served by Tracy. She greeted us warmly and proactively served our needs. What a wonderful experience. Kid-friendliness: Tracys awesome

I shopped at the store, it was very good, there was even a promotion, it is a good place for collectors, as you know Hard rock cafe.

I had the steak cob salad. Steak was good. Small portion. Asked for no onions, but came smothered in onions. My wife had the Messi Chicken sandwich. That was amazing. I helped her finish it. But the fries werent good like my last visit years ago. Our server was really good. Kept our drinks flowing and food came out quickly.

tracy was awesome! Wheelchair accessibility: there was an elevator for my pop pop which was great! Food : 5/5 |

Tracy was the best! She chatted with us, checked on us regularly, and had great recommendations from the menu. Overall great service.

Tracey was amazing

Had a great lunch. Food was excellent and our server Tracy was right on top of everything. Thank you!

Tracy was phenomenal!!!! Great server, super friendly, and very helpful with suggestions on local attractions!!!!!!

Tracy was great :)

Tracy is awesome!! Excellent service!!!

Tracy is amazing food is good manager is great definitely coming back

Food was ok, but the service was great.

We had a great time, amazing food, and the best service by Tracy! She was so kind and gave us great suggestions to meet my dietary restrictions. Definitely recommend! Dietary restrictions: Lactose intolerance- got great suggestions for substitutions

Tracy was a great server, the food was a huge disappointment. I ordered the Diablo burger and onion rings, both were inedible. My husband got a chicken mac and cheese, the chicken looked like it was run over before plating, and was so dry he had to coat it in the BBQ sauce that came with my burger to attempt to chew and swallow it. Lastly, the entire restaurant is practically empty, and they seated every table on top of one another. The host tried to seat a couple next to us at a sort of split table, and thankfully, they refused, but we were all right next to each other.

Michelle K. was a Great Server!! Friendly and attentive. Great food!

The decor and ambiance was nice. They were showing lots of 80s music videos while we were there. It was surprisingly quiet. I had a few mixed drinks which were decent, and the food tasted good although my burger was overcooked. It was pricey for what we got which was around $200 for a beer, 2 burgers, 2 mixed drinks, a kids salad, and 5 chicken tenders. The closest parking is at the casino, but we walked from our hotel.

Best service in Niagara Falls from bartender Jackie!

We had a fantastic lunch! Portions were huge (more than we could finish) and our server Tracy was an absolute gem! Definitely will be back

Great sever named Tracy

Kristy is cool, thank you for the quick and good experience

Tracy was amazing!

Tracy was amazing, she helped us get a discount on our dinner and was the best !

excellent place and very good atmosphere, very grateful to Tracy for her excellent attention and service Kid-friendliness: El ambiente es familiar Asi que pueden venir tambien los niños

Tracy was a great host for our first trip to hard rock cafe/ & Canada!

Tracy was a great waitress for our trip to Hard Rock, in the first time in Canada!

Tracy was very friendly and fun!

Tracy was our waitress and she was amazing

Kristy its very friendly and nice

It was a great atmosphere and the food was absolutely perfect. Kristy did wonderful making sure our first lunch in Niagara Falls was awesome

Tracy Eliza

Tracy was a delight to have as our server! She was nice and talkative and we enjoyed having her. She was accommodating to the kids, which was a relief.

Had a party organized at this location, and some of the kids did not get fed for over 2 hours .

We had a reservation, and had to wait for more than 2 hours to get dinner and they never brought us anything, we are so disappointed, because we have a reservation for 40 people, some people didn t get what they order, and some people like us(2 adults, 2 kids) didn t get food at all, and the drinks came 2 hours late.

Terrible experience. Waited 1 hour for a drink then more than another hour for my 10 year old sons food which wasnt even any good. I cancelled my meal after waiting two hours so I left without eating. We were told we would get a discount for the horrible experience but when the bill came i was told my discount was removing my meal from the bill...but I never ate! Manager was not helpful, was rude and took no responsibility for the terrible service. An apology goes a long way.

Tracy is the best!

Great store. We were served by Tracy, she is the best

Tracy is best ;-). Very smart and nice.

Great service provided by Tracy

5 stars for Tracy

Tracy was a wonderful server. Friendly, helpful and enthusiastic!

tracy was amazing

Food was delicious and Tracy, our waitress, was fantastic!

Everything was perfect. The food was fresh, delicious, and came in very generous portions! I highly recommend the Mac and Cheese. We really enjoyed the warm service so much as well. Thank you, Tracy, for your hospitality and attention :)

Tracy was great very friendly

Tracy was the best! Very professional

We had a delicious meal and the staff gave us good tips on how to get to Toronto. They all tried really hard and were very friendly.

Great service! Tracy was a great server! Gave us advice on what to order and was very friendly and personable.

Its the last place I would recommend to eat a burger, its been a while since Ive had a burger this bad. The only good thing about it is the service with a very friendly waitress.

Wonderful experience!!

Tracy was awesome and so honest with us. Music was a bit loud Kid-friendliness: Patient and understanding staff Food : 5/5 |

Tracy was an excellent server.

I dined at this restaurant a few weeks ago and was disappointed. The service was good, but the food was underwhelming. I ordered two Caesar salads and two kids meals, and the bill came to over $130 for four meals, which felt excessive for what we received. Additionally, the music was way too loud, making it hard to enjoy our meal or have a conversation. I expected much more for the price and won t be going back.

Bad experience in terms of service and burgers. The waiter didnt take care of our table at all. After asking for a glass of water 3 times, I had to get up to get it. The fries on my dish were not cooked. I asked to change them. He brought me the same plate with the same fries. It was the other waiter who brought me a plate of cooked fries this time. The presentation of the dishes leaves something to be desired compared to the price. It was super cold with the air conditioning on full blast! Very disappointed compared to my experience in London which was great!

Tracy

Tracy

Great staff, drinks, and food!! Thanks for the exceptional and fast service!! Will definitely be back!

Michelle k. Was warm and welcoming, and was so thoughtful to give us suggestions on what to see while visiting.

Our server Raol was very helpful!

Tracy was amazing. She was great with our order and anticipated my drink needs. I appreciated it. The only think I wasnt happy with was that all the salads had meat. There were no just salad options.

Hard Rock Cafe never dissapoints! A big thank you to Suzie for the exceptional service!

Great food and service. Michelle K, did a fantastic job. I would definitely recommend the food and the great service to everyone.

Maybe your staff should learn when you close. Friday sept 27th, your door says 10am-11 pm every day but the doors are locked and she is closing down at 10:10 pm and ignoring us at the door.

Michelle K was super knowledgeable about the restaurant and menu choices

Jenn was an amazing host... great food, great service.

We had great experience at the Rock Cafe and Michelle K is awesome, cheerful, welcoming and very friendly

Michelle is an amazing server with a smile. Always cheerful and attending to the table asking the right question, the burger was very tender and juicy overall amazing experience Vegetarian options: Veggie burger

Tristan was our server and he was unbelievable. The service was out of this world fabulous. He was attentive and on top of it. The food was good and the young man playing live music was great too

Michelle K was amazing! Very friendly and helpful, it made our experience even better.

Michelle K. was an amazing hostess. She was efficient, friendly, and easy going. We will definitely come back again!

Ive been to at least 15 hardrock cafes all over the world trying to see each one if i get the opportunity. Unfortunately this was the worst one so far. The food was good (as usual). But staff was not organized and bickering with eachother sometimes swearing in front of customers. The woman behind the bar wasnt polite untill the cardmachine came, probably for the tip. When i visit hardrock alone i normally get a warm welcome feeling, but now there wasnt even a little smile from the staff to find. The pieces on the wall from the artists were nice though, more than youll find in some other hardrock locations :)

Absolutely amazing vibes puts a smile on everyone s faces and is an amazing person in general Dietary restrictions: Was amazing to take the order with special needs

Everything is excellent and if Mario is singing spectacular

Thx for the great time Tracy.

Great location, good food, excellent service by Tracy. Thank you!

Great experience! Kristy is awesome bartender ever!

Our server Tracy was very lovely and friendly, if you get her as a server you ll be in great hands

The staff was friendly and the place was delicious!! Its expensive, but its worth trying at least once.

Nice meal! Try the Poutine. Jenn was an excellent server & worked with us to get exactly what we wanted. Thanks Jenn

Tracey was amazing! Her recommendations were beyond satisfying. Tracey has highg knowledge of the food and drinks. You can tell her what youre craving and shell produce excellence! Super friendly and professional! Will return and request her specifically.

Vegetarian options: love the salad Food

Tracy was amazing! Food was great! Food

Tracy was great Vegetarian options: Good Food : 5/5 |

Food was great. Tracy was awesome. Took her time to go through the vegetarian option. Vegetarian options: Flatbread was great!!

She gave great advice! Kid-friendliness: Good Food : 5/5 |

Tracy was amazing thanks for the great service!

Kristy is cook

Kristy waited on us quickly and was so friendly!

Kristy was very attentive. As tourists she gave us great site seeing ideas

Kristy was awesome!

It was my first ever dine-in at Hard Rock Cafe. I dont have anything to compare with haha Kristy was a wonderful server and we had a great conversation at the table! If you are looking for a place to eat and rest after the cruise, Id recommend here! Thank you for your service

Service was relatively sub par, and not that busy. Nachos were super gross. They added velveeta, which was not on the menu description. Yuk. Veggie burger and fries were good. Music and decor all good, pretty standard. This location always super over priced.

Amazing service! Down to earth! Understand what it s like to be a university student! Birthday Sund Dietary restrictions: None

Michelle K was fantastic and helpful

Amazing! Jenn was great and provided phenomenal service. Would definitely return!

Tracy was an exceptional sever. Steak was overcooked but mash potato were awesome!

Perfect for HR fans. The food, as almost always, was very good and plentiful. The prices are still reasonable. Thanks to Tracy, the service was great, thank you very much, I would be happy to come again at any time.

Excellent service from Jenn, super fast and attentive!!!

The server Jenn was very friendly and helpful

We were made very welcomed. The food was very tasty and well presented. Jenn who served our food was amazing. She was chatty without being intrusive and very attentive to our needs. She is a credit to your company. I hope you make her aware of this

Had a great time. Food was good, service excellent and Tracy was very friendly and on the ball. We were pressed for time and she delivered.

My husband and I went here recently the service was terrible. They brought out the food wrong. Which is fine people make mistakes. However, then no one came to check on us I waited until my food was cold and got up and found the manager. I told the manager, he did fix the issue. However, I still ended up with cold food and my husband was pretty much done his when I started to eat mine. The food was great even cold. I was most suprised when I got the bill. Not even offered a free drink or dessert for the inconvenience. And when youre spending 200$ you expect service to be amazing. Instead of this place I highly recommend skylon tower. The food is amazing and the service is top for the same price as here. Very disappointed because we have been to many hardrocks and loved them. Unfortunately, after this we will not be going again.

Typical of Hardrocks!

As always Hard Rock Cafe is awesome. However, the ribs were little bit overcooked. Our waitress Isabella was very attentive and helpful. Thank you so much for making our lunch great! Kid-friendliness: Kids menu, kids furniture and some entertainment

Service was very good from moment we walked in. We were served by Tracy who was efficient and very friendly and helpful

Good atmosphere and good food even if it remains a little expensive A special mention for our kind and smiling waitress Tracy!

The food was excellent for a chain restaurant. There servers were great. They really hustle. The atmosphere is awesome. Almost like a hall of fame of music swag. I would 100% eat at any Hard Rock Cafe again. On a separate note I find that the hardrock hotels are awesome also.

Michelle K was awesome! Super sweet, fast service

Gr8. Very helpful server Tracy. Gave very helpful ideas and portion info. Meals great.

Tracy was great!

Had lunch, teacy waa nice Kid-friendliness: Good Food : 5/5 |

Excelled service to a large group!!

Just went to check it out .. didn t stay

Michelle K was very nice and friendly. I would do back to the Hard Rock Cafe Niagara Falls again.

Our server Tracy was Awesome

Our server Tracy provided great service and recommendations for food and drink choices.

The fajita plate was...eeh. The steak was tasty and well made, rare like I asked. The corn tortillas were brittle and dry unfortunately, the pico lacked flavor, and prices are high. I come from a fairly culinary spoiled region of the US though, so take my review with a grain of salt. Tracy at the Niagara Falls location was a dope ass server though. She took great care of my disorganized family.

Nice restaurant from the well-known chain on the Canadian side of Niagara Falls. I wasnt able to eat there as I arrived late and after 10pm they no longer accepted customers during the week. However, we took advantage of the shop where there were many cute t-shirts. And even nicer was that by paying in Canadian dollars we paid much less than we are used to.

Our sever Tracy was amazing! Food was great and had a great time!

Tracys service was phenomenal! We even had a front row show to a dine and dash!

i like it here Im old enough to drink. and Tracy was a very very very good server

Great service by Tracy Dietary restrictions: Good Food : 5/5 |

Tracy did an amazing job as we were in a rush to catch our tour bus !

Tracy was the nicest waitress thank you for the good vibes

Great location, great food and our server Jenn was awesome

Tracy was my server, she was amazing!! So nice and so welcoming. The food was amazing and as a die hard rock man i thought it was an amazing experience!! Would recommend.

My server was Tracy. She was great.

Our server, Tracy, was awesome! Extremely attentive and kind.

Fresh good food, well presented and tasty served with great hospitality thanks to the cheerful and exuberant Tracy. Go enjoy! Vegetarian options: Options galore on the menu. Kid-friendliness: Lots of kids around enjoying the atmosphere.

Had a great time! Jenn was our server and she was the sweetest and took great care of us. Food was good and came out very quickly.

Tracy ... what great service... best hot tea and great pictures

Michelle K. made our family trip to the Niagara Falls Hard Rock Cafe perfect! The food and atmosphere was great, but she really put the cherry on top with her top notch service and positive attitude. After such a long day, it was just nice to see a friendly face.

Tracy was exceptional.

This place is amazing, but of course, food prices went up a lot, 1 burger $33 canadian. Unfortunately, this is like one time a year thing Food