Hard Rock Cafe in Niagara Falls

5705 Falls Ave, Niagara Falls, ON L2H 6T3, Canada

★★★★☆
(3871 reviews)
Categories: American restaurant Bar

About

Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.

Website
cafe.hardrock.com
Address
5705 Falls Ave, Niagara Falls, ON L2H 6T3, Canada
Plus Code
3WRH+G6 Niagara Falls, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11:30 AM–11 PM
Tuesday
12–10 PM
Wednesday
12–10 PM
Thursday
11:30 AM–11 PM
Friday
11:30 AM–11 PM
Saturday
12–11 PM
Sunday
11:30 AM–11 PM

Services

Service options
Outdoor seating On-site services Takeaway Dine-in Delivery
Highlights
Live music
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Late-night food Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Dessert Seating
Amenities
Bar on site Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups LGBTQ+ friendly Transgender safe space
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
High chairs Kids' menu
Parking
Paid parking lot Parking

Photos

Reviews

4.0
★★★★☆
3871 reviews

Most Mentioned

memorabilia (80) nachos (71) poutine (37) guitars (36) messi (29) tourist trap (21) potato skins (11) tshirt (11) casino (8) tourist tax (7)
5 stars
1931
4 stars
834
3 stars
507
2 stars
246
1 stars
353
★★★★★
December 15, 2024

I love to visit for first time this wonderful place. The pleasure to meet Tracy who help me today with my dinning experience. Definitely coming back!

★★★★
December 5, 2024

Been meaning to checkout this place for a while! Atmosphere and decor were great. We tried the Messi burger and Buffalo chicken burger! Food was tasty, especially the Messi burger, but nothing too special for the pricetag! Definitely Overpriced! Still good to visit once for the experience!

★★★★★
December 4, 2024

We came here in the summer , I forgot to place my review. I love how we just walked in and was seated quickly even though there was a lot of people. Our first time to a Hard Rock Cafe. We loved all of it. The atmosphere, our waitress, the music and the food. The kids loved the guitar plates !

★★★★★
October 25, 2024

I had an amazing experience at Hard Rock Cafe! The atmosphere was fantastic, and the food and music truly lived up to the Hard Rock vibe. Tracy, our server, was exceptionally warm and welcoming, going above and beyond to make sure we had a memorable time. Her friendly attitude and attentive service added a personal touch that made our visit all the more enjoyable. I can’t wait to come back – thanks, Tracy, for making it a standout experience!

★★
October 1, 2024

This was not the greatest hard rock I’ve been in and I’ve been to quite a few. I love coming to the hard rock but this was a let down. The meat quality in my steak was not up to the same standard as ones I’ve had in Manhattan, Orlando or Europe. The Hurricane cocktail did not arrive in the cocktail glass it arrived in the beer glass. The pizza was cold we had to send it back. I’m pretty annoyed as I do love this chain but I feel like I wasted quite a bit of money at this location.

★★★
August 12, 2024

Hard Rock Cafe is an American restaurant chain that is known for their rock-and-roll memorabilia decor. This location can be found in Niagara Falls, ON off of Falls Ave. I've been to Hard Rock Cafe in the past so I already knew what to expect; decent food, good service, and high prices. I started with the One Night In Bangkok Spicy Shrimp. The sauce was delicious, but they were too heavily breaded. For my entree I chose the Baby Back Ribs. The ribs are seasoned with a signature spice blend and then glazed with house-made barbecue sauce. They were a little overcooked/dry, but still enjoyable. This place has a great vibe, but don't come here expecting the food to be amazing. One Night In Bangkok Spicy Shrimp - 7.5 Baby Back Ribs - 7.6 Seasoned Fries - 7.4 Smokehouse Beans - 7.3 Food - 7.5 Service - 8.3 Value - 7.3 Restaurant score - 77

★★★
July 24, 2024

Expensive and overrated! That is in short my experience. Everything in Niagara is expensive however the quality should reflect the price. This is a place I wouldn’t come back. I was there with my son’s soccer team and the prices were really high. A hamburger was around $35 CAD, my son ordered a regular poutine and it was $19. We had a few drinks and that was it. My husband and I shared a dish with ribs and pull pork, the ribs were delicious but the pulled pork was dry. Fries were ok.

★★★★★
July 16, 2024

Was finally able to get to this restaurant and I was not disappointed. We were seated quick, waitress came to our table very quickly and took our drink order. Drinks were brought out quick as was our food considering there was a large party before us. Food was delicious and just the right portion size. Just a little pricy but that's to be expected. The purple haze was 19.99 CAD

★★★★★
December 21, 2024

Tracy was amazing our waitress

★★★★★
December 21, 2024

Loved it, Tracy was the best!

★★★★★
December 21, 2024

Tracy was a great server

★★★★★
December 21, 2024

Absolutely loved our waitress Tracy, she was very attentive and had great recommendations. Very great location, close to hotel and casino.

★★★★★
December 21, 2024

Had lunch on a snowy day while visiting. Tracy was awesome!! Would love to come back!

★★★★★
Local Guide
December 21, 2024

Excellent service, just the right amount of checking in on us. Food was delicious and the places was clean. We witnessed some excellent customer service at other tables nearby as well. Tracy was wonderful, and we will definitely be back! Honestly, we ate too fast to even take pictures.

★★★★★
December 21, 2024

Tracy was a great bartender. Very friendly and helpful :)

★★★
Local Guide
December 21, 2024

Tracy is awesome!

★★★★★
December 21, 2024

Great experience. Joya did a wonderful job

★★★★★
Local Guide
December 21, 2024

Tracy was our server and she was pleasant and talked to us for a bit.

★★★★★
Local Guide
December 20, 2024

One of my family s favorite places to eat and watch music videos!

★★★★★
Local Guide
December 19, 2024

We had the pulled pork burger, and the classic smash burger which were both fantastic. The service from Katherine was amazing!! Would definitely recommend

★★★★★
December 16, 2024

Love the vibe even during winter in the shoulder season.

★★★★★
December 16, 2024

Tracy was very nice gave us great tips to go places here in Niagara Falls! Thank you Tracy for great customer service

★★★★★
December 16, 2024

Great food, great atmosphere and great service from Tracy.

★★★★★
Local Guide
December 16, 2024

Amazing ribs and wings in a relaxed environment. Tracy was very helpful; she congratulated our son on his birthday and brought ice cream. Best ribs in !

★★★★★
December 16, 2024

Amazing place, very tasty food and wonderful service by Tracy. Highly recommend! Food

★★★★★
Local Guide
December 16, 2024

Served quickly. Orders taken without the need to feel rushed. Server Jenn did a great job with being attentive to both party members

★★★★★
December 16, 2024

Was a really good time. Jenn gave us great service and checked up on us often!

★★★★★
December 16, 2024

Amazing service , Jenn was friendly quick gentle .. my boys love her .

★★★★★
Local Guide
December 16, 2024

We came for our anniversary and Jenn took amazing care of us!

★★★★★
Local Guide
December 15, 2024

Tracy was so personable and was a fantastic server. Food and drinks were stellar

★★★★★
December 15, 2024

Amazing and delicious food! Great serving portions!

★★★★★
December 15, 2024

Tracy

★★★★★
December 15, 2024

Server Jenn was great, very tentative and very friendly. My family and I would definitely visit again and would recommend.

★★★★★
December 15, 2024

The food was awesome and Jen s service was impeccable!

★★★★★
December 15, 2024

Thank you for amazing service miss tracyyy

★★★★★
December 15, 2024

Tracy gave us an A1 customer service

★★★
December 15, 2024

Tracey our server was a delight. She really helped us and really nice to us. Dont let her go, she s for keeps. :) Parking: N/a

★★★★★
December 15, 2024

Our server Tracey was great and did a great job on the Christmas tree! Super friendly and personable, and the food was good too

★★★★★
December 15, 2024

Tracy was a fantastic server ! She was super friendly the whole time, and gave us amazing service the whole time!!

★★★★★
December 15, 2024

Tracy was a great server to us! She always was checking in on us, and was super friendly! she was very nice to talk to !!

★★
December 15, 2024

We had a reservation for 8, we were told there were other holiday parties that evening so the service would be slow. Totally fine, we were in no rush. Well, it was very very slow and our food was terrible. It had been clearly sitting waiting to be run for a long time. I had a salad and it was soggy it had been sitting so long. Half the table sent their food back, including a simple order of fries. What kills me is no one came by to apologize for any of the errors and delays. We even had to send most of the drinks back for being made incorrectly. The Server was nice, I don t think these were her errors, but where was Management? I also agree with other posters that the food is expensive. Niagara Falls is over priced for sure, but the quality simply isn t there for the cost. Super disappointed with this Hard Rock. Management needs to really step it up with quality control.

★★★★★
December 15, 2024

Jenn was great!

★★★★★
December 15, 2024

The food was very good. Tracy was so attentive and fun to talk with

★★★★
December 15, 2024

Thank you Treacy for your sevice! We had a really good time Kid-friendliness: perfect

★★★★★
December 15, 2024

The food was good. And our waitress Jenn was awesome! Kid-friendliness: Kid menus Food : 5/5 |

★★★★★
Local Guide
December 15, 2024

Haré Rock Café Niagara Canada has an international and local menu, there are the usual drinks and food but you can also try ice wine for example. The souvenir shop in the lower part is very complete and varied, they even offered me a gift for my purchase.

★★★★
Local Guide
December 8, 2024

Great decor and convenient location. Server was very friendly. Food was fine but the prices were insane. I had chicken fingers and fries which cost $30! It was a nice night but would not rush back here.

★★★
Local Guide
December 8, 2024

We are staying at the Sheraton Fallsview. Decided to grab a bit to eat here. On the menu it has all prices in CAD and USD. Our bill was $96.73 in CAD. No problem. Which converts into $69.11 USD. Keep in mind we only got two meals, one small draft, and a fountain soda. Everything in Niagara is priced high. I completely understand and accept that. My problem is. Nowhere did I see that there was a 40+% conversion rate when paying with USD. Had I known, we would not have bothered eating here. I gave our waitress $100 USD and our change was $10 CAD (which is $7.14 USD). So we were charged $92.86 USD for a $69 USD meal. Our waitress did make a point to say it was not her but rather the management who had this exchange rate policy. That is outrageous in my opinion. And extremely disappointing. $92.86 for two meals, a draft, and a soda. Beware and either use your card or have Canadian currency. The food was pretty darn good and our waitress was attentive. If I were rating bassed solely on our interaction with here, it would be 5 stars all the way. I think policies like this are wrong and unfair to patrons from across the border. If you want our business, dont screw us at every turn.

★★★★★
December 8, 2024

Had Nachos and a burger; Nachos were delicious and a big portion; the Burger was also very good; service was super! Jenn is super friendly and helpful; Thank you very much!!!

★★★★
December 8, 2024

My server Jenn was amazing!! Very fast working the front desk AND the tables(!), was on top of everything, and kept eye contact when speaking - seemed to genuinely care. Rare to find these days - thanks Jenn! Vegetarian options: They adjusted the fajitas for me since I don t like onions and green peppers. They gave black beans and corn and red peppers. I appreciated the accommodation!

★★★★
Local Guide
December 8, 2024

Loved the vibrant ambiance. The food was good, and the service was excellent. Definitely worth a visit!

★★★★★
December 1, 2024

Tracy is the goat! Great costumer service

★★★★★
December 1, 2024

Nice moment for lunch, served by Jenn

★★★★★
December 1, 2024

Tracy was our server and was absolutely excellent, she was beautiful and kindhearted and took great care of us from start to finish. She even gave us some good Niagara Falls recommendations! Food was good overall as well, always is at Hard Rock!

★★★★★
December 1, 2024

We had an amazing experience at Hard Rock Cafe near Niagara Falls. Tracy guided us through the menu and she was extremely helpful Food

★★★★★
December 1, 2024

Tracy was a great help! Dietary restrictions: Gluten free options! Food : 5/5 |

★★★★★
December 1, 2024

Tracy was the best waitress I think I have ever had!

★★★★★
December 1, 2024

My family and I visited The Hard Rock Cafe this afternoon for lunch where we met our lovely waitress, Tracy. She was extremely helpful, patient and super friendly with us. We had a great time and we will definitely be back on our next trip to Niagara!

★★★★
December 1, 2024

The food was amazing and Tracy was even better.

★★★★★
December 1, 2024

Tracy was an awesome server. Food was amazing.

Local Guide
December 1, 2024

Waste of time drove here just to find out that they were having a party

★★★★★
December 1, 2024

Tracy was awsome we had a wonderful experience. The manager and staff just awsome cant say enough good things. Thank you so much made my daughters birthday visit GREAT!!

★★★★★
December 1, 2024

Tracy was amazing! Best bartender/server.

★★★★★
December 1, 2024

Tracy was fantastic, great attitude and service. Food was icing on the cake !

★★★★★
December 1, 2024

Tracy was the best waitress!!!

★★★★★
December 1, 2024

Jem was a great hostess. Saw to all our needs and super friendly. Made out visit that much more enjoyable

★★★★★
November 24, 2024

Thanks to Tracy for a great meal!

★★★★★
November 24, 2024

Dietary restrictions: Gluten free Food

★★★★
November 24, 2024

Tracy was great! Kid-friendliness: Yes Food : 3/5 |

★★★★
Local Guide
November 24, 2024

Food was good, nothing special. Service was also good. Good place to just go once to check it out.

★★★★★
November 22, 2024

Excellent service! A bit expensive. Good food.

★★★★★
November 22, 2024

Tracy made the experience very inviting and friendly. She had so many recommendations. The food was good and the environment was great as well.

★★★★
November 22, 2024

I ordered the Messi burger it was great but little expensive. The chicken tenders was not that good. The service was amazing we had Jackie as our servant and she was very good and helpful.

★★★★★
November 22, 2024

Tracy was so welcoming and hospitable!

★★★★★
November 22, 2024

Kristy was an awesome host! Kid-friendliness: Family welcoming atmosphere! Food : 5/5 |

★★★★
November 22, 2024

First time at a Hard Rock and in Niagara. Tracy was our server and was great

★★★★★
November 22, 2024

Tracy made our experience at Hard Rock a treat!

★★★★★
November 22, 2024

Tracy - she was great - good server and great server!

★★★★★
November 22, 2024

Tracey was amazing!

★★★★★
November 22, 2024

Tracy did an excellent job. Food was good and service was top notch.

★★★★★
November 22, 2024

Our first trip to a Hard Rock Cafe. Our waitress Tracey was awesome. She answered many questions I m sure she s been asked a million times with absolute politeness and helped make sure my daughter got a gluten free meal.

★★★★★
November 22, 2024

Excellent food, great service. Tracy was a kind server.

★★★★★
November 22, 2024

Tracy was our server. She was amazing and attentive

★★★★★
November 22, 2024

Quick, excellent service, our server Tracy was so helpful. Good burgers and fries, not soggy or too oily... Overall very happy Kid-friendliness: Kids menu available

★★★★★
November 22, 2024

amazing service from tracy

★★★★★
November 22, 2024

Tracy made us an wonderfull dining expirience

★★★★★
November 22, 2024

Tracy was very friendly! Highly enjoyed our dining experience!

★★★★★
November 22, 2024

Tracy was a really nice with all the service! Nothing bad to say! Amazing

★★★★★
November 22, 2024

Tracy was so nice and very helpful!

★★★★★
November 22, 2024

Tracy

★★★★★
November 22, 2024

The attendant Kristy served us very well. Thank you for the service

★★★★★
November 22, 2024

Tracy was a friendly server, who offered recommendations on the lunch menu. Love her smile! We need more Tracy s out there.

★★★★
November 22, 2024

Great experience with Tracy as our server. Food was good and quick service!

★★★★★
November 22, 2024

Tracy was fantastic!

★★★★★
Local Guide
November 22, 2024

Tracy was absolutely amazing! Would come back again just to have her help us.

★★★★★
November 22, 2024

Tracy was fabulous. Great recommendations & energy. Nachos are solid.

November 22, 2024

I ordered the steak Cobb salad for $30 I ordered the steak medium rare. It came out so raw that it was gelatinous and seemed to be cut off of something? The bottom of the meat was just raw and wasn t cooked which was weird. Even an under-cooked steak is seared both on the top and bottom. I don t think it actual steak - it seemed more like low quality stewing beef. It was over-salted, undercooked and strongly tasted burnt and gamey. Instead of replacing the steak with a new piece cooked to medium rare, they took the old meat and cooked it more, leaving me with a salad with no topping to eat while I waited. It came back about 20 minutes later with even more salt and was now over-cooked but strangely still stringy and chewy. It was terrible. After sending the recooked steak back - which was hard to do because no one checked to see if it was an improvement or not - I was not offered any replacement! I just ate some spinach and lightly cooked frozen corn (supposed to be fresh charred corn) drenched in Caesar dressing? Everyone finished their meal and I was left hungry! They eventually said that they would comp my meal but I didn t actually get to eat anything. I ended up leaving HUNGRY! Everyone else said that their steak burgers were bland and tasteless. For over $300, you would expect us to come away satisfied. DO NOT COME HERE! You d be better off getting a sub from Subway across the courtyard. So disappointing! I was expecting these crazy high prices because it s near the Falls and is touristy but some sort of quality to their ingredients and it tasting okay was also expected! Sorry - didn t take photos because I was trying to be optimistic and nice. Just wow.

★★★★★
November 22, 2024

Very good !

★★★★★
November 22, 2024

Its our first time in Hard Rock Niagara and were served by Tracy. She greeted us warmly and proactively served our needs. What a wonderful experience. Kid-friendliness: Tracys awesome

★★★★★
Local Guide
November 22, 2024

I shopped at the store, it was very good, there was even a promotion, it is a good place for collectors, as you know Hard rock cafe.

★★★★
Local Guide
November 22, 2024

I had the steak cob salad. Steak was good. Small portion. Asked for no onions, but came smothered in onions. My wife had the Messi Chicken sandwich. That was amazing. I helped her finish it. But the fries werent good like my last visit years ago. Our server was really good. Kept our drinks flowing and food came out quickly.

★★★★★
November 22, 2024

tracy was awesome! Wheelchair accessibility: there was an elevator for my pop pop which was great! Food : 5/5 |

★★★★★
November 22, 2024

Tracy was the best! She chatted with us, checked on us regularly, and had great recommendations from the menu. Overall great service.

★★★★★
November 22, 2024

Tracey was amazing

★★★★★
Local Guide
November 22, 2024

Had a great lunch. Food was excellent and our server Tracy was right on top of everything. Thank you!

★★★★★
November 22, 2024

Tracy was phenomenal!!!! Great server, super friendly, and very helpful with suggestions on local attractions!!!!!!

★★★★★
November 22, 2024

Tracy was great :)

★★★★
November 22, 2024

Tracy is awesome!! Excellent service!!!

★★★★★
November 22, 2024

Tracy is amazing food is good manager is great definitely coming back

★★★★★
November 22, 2024

Food was ok, but the service was great.

★★★★★
November 22, 2024

We had a great time, amazing food, and the best service by Tracy! She was so kind and gave us great suggestions to meet my dietary restrictions. Definitely recommend! Dietary restrictions: Lactose intolerance- got great suggestions for substitutions

★★
Local Guide
November 22, 2024

Tracy was a great server, the food was a huge disappointment. I ordered the Diablo burger and onion rings, both were inedible. My husband got a chicken mac and cheese, the chicken looked like it was run over before plating, and was so dry he had to coat it in the BBQ sauce that came with my burger to attempt to chew and swallow it. Lastly, the entire restaurant is practically empty, and they seated every table on top of one another. The host tried to seat a couple next to us at a sort of split table, and thankfully, they refused, but we were all right next to each other.

★★★★★
November 22, 2024

Michelle K. was a Great Server!! Friendly and attentive. Great food!

★★★★
Local Guide
November 22, 2024

The decor and ambiance was nice. They were showing lots of 80s music videos while we were there. It was surprisingly quiet. I had a few mixed drinks which were decent, and the food tasted good although my burger was overcooked. It was pricey for what we got which was around $200 for a beer, 2 burgers, 2 mixed drinks, a kids salad, and 5 chicken tenders. The closest parking is at the casino, but we walked from our hotel.

★★★★★
Local Guide
November 22, 2024

Best service in Niagara Falls from bartender Jackie!

★★★★★
November 22, 2024

We had a fantastic lunch! Portions were huge (more than we could finish) and our server Tracy was an absolute gem! Definitely will be back

★★★★★
November 22, 2024

Great sever named Tracy

★★★★★
November 22, 2024

Kristy is cool, thank you for the quick and good experience

★★★★★
November 22, 2024

Tracy was amazing!

★★★★★
November 22, 2024

Tracy was amazing, she helped us get a discount on our dinner and was the best !

★★★★★
November 22, 2024

excellent place and very good atmosphere, very grateful to Tracy for her excellent attention and service Kid-friendliness: El ambiente es familiar Asi que pueden venir tambien los niños

★★★★★
November 22, 2024

Tracy was a great host for our first trip to hard rock cafe/ & Canada!

★★★★★
November 22, 2024

Tracy was a great waitress for our trip to Hard Rock, in the first time in Canada!

★★★★★
November 22, 2024

Tracy was very friendly and fun!

★★★★
November 22, 2024

Tracy was our waitress and she was amazing

★★★★★
November 22, 2024

Kristy its very friendly and nice

★★★★★
November 22, 2024

It was a great atmosphere and the food was absolutely perfect. Kristy did wonderful making sure our first lunch in Niagara Falls was awesome

★★★★★
November 22, 2024

Tracy Eliza

★★★★
November 22, 2024

Tracy was a delight to have as our server! She was nice and talkative and we enjoyed having her. She was accommodating to the kids, which was a relief.

★★
November 22, 2024

Had a party organized at this location, and some of the kids did not get fed for over 2 hours .

November 22, 2024

We had a reservation, and had to wait for more than 2 hours to get dinner and they never brought us anything, we are so disappointed, because we have a reservation for 40 people, some people didn t get what they order, and some people like us(2 adults, 2 kids) didn t get food at all, and the drinks came 2 hours late.

November 22, 2024

Terrible experience. Waited 1 hour for a drink then more than another hour for my 10 year old sons food which wasnt even any good. I cancelled my meal after waiting two hours so I left without eating. We were told we would get a discount for the horrible experience but when the bill came i was told my discount was removing my meal from the bill...but I never ate! Manager was not helpful, was rude and took no responsibility for the terrible service. An apology goes a long way.

★★★★★
November 22, 2024

Tracy is the best!

★★★★★
November 22, 2024

Great store. We were served by Tracy, she is the best

★★★★★
November 22, 2024

Tracy is best ;-). Very smart and nice.

★★★★★
Local Guide
November 22, 2024

Great service provided by Tracy

★★★★★
November 22, 2024

5 stars for Tracy

★★★★★
November 22, 2024

Tracy was a wonderful server. Friendly, helpful and enthusiastic!

★★★★★
November 22, 2024

tracy was amazing

★★★★★
November 22, 2024

Food was delicious and Tracy, our waitress, was fantastic!

★★★★★
Local Guide
November 22, 2024

Everything was perfect. The food was fresh, delicious, and came in very generous portions! I highly recommend the Mac and Cheese. We really enjoyed the warm service so much as well. Thank you, Tracy, for your hospitality and attention :)

★★★★★
Local Guide
November 22, 2024

Tracy was great very friendly

★★★★★
November 22, 2024

Tracy was the best! Very professional

★★★★★
Local Guide
November 22, 2024

We had a delicious meal and the staff gave us good tips on how to get to Toronto. They all tried really hard and were very friendly.

★★★★★
November 22, 2024

Great service! Tracy was a great server! Gave us advice on what to order and was very friendly and personable.

Local Guide
November 22, 2024

Its the last place I would recommend to eat a burger, its been a while since Ive had a burger this bad. The only good thing about it is the service with a very friendly waitress.

★★★★★
November 22, 2024

Wonderful experience!!

★★★★★
Local Guide
November 22, 2024

Tracy was awesome and so honest with us. Music was a bit loud Kid-friendliness: Patient and understanding staff Food : 5/5 |

★★★★★
November 22, 2024

Tracy was an excellent server.

Local Guide
October 22, 2024

I dined at this restaurant a few weeks ago and was disappointed. The service was good, but the food was underwhelming. I ordered two Caesar salads and two kids meals, and the bill came to over $130 for four meals, which felt excessive for what we received. Additionally, the music was way too loud, making it hard to enjoy our meal or have a conversation. I expected much more for the price and won t be going back.

October 22, 2024

Bad experience in terms of service and burgers. The waiter didnt take care of our table at all. After asking for a glass of water 3 times, I had to get up to get it. The fries on my dish were not cooked. I asked to change them. He brought me the same plate with the same fries. It was the other waiter who brought me a plate of cooked fries this time. The presentation of the dishes leaves something to be desired compared to the price. It was super cold with the air conditioning on full blast! Very disappointed compared to my experience in London which was great!

★★★★★
October 22, 2024

Tracy

★★★★★
October 22, 2024

Tracy

★★★★★
Local Guide
October 22, 2024

Great staff, drinks, and food!! Thanks for the exceptional and fast service!! Will definitely be back!

★★★★★
Local Guide
October 22, 2024

Michelle k. Was warm and welcoming, and was so thoughtful to give us suggestions on what to see while visiting.

★★★★★
October 22, 2024

Our server Raol was very helpful!

★★★★
October 22, 2024

Tracy was amazing. She was great with our order and anticipated my drink needs. I appreciated it. The only think I wasnt happy with was that all the salads had meat. There were no just salad options.

★★★★★
Local Guide
October 22, 2024

Hard Rock Cafe never dissapoints! A big thank you to Suzie for the exceptional service!

★★★★★
Local Guide
October 22, 2024

Great food and service. Michelle K, did a fantastic job. I would definitely recommend the food and the great service to everyone.

October 22, 2024

Maybe your staff should learn when you close. Friday sept 27th, your door says 10am-11 pm every day but the doors are locked and she is closing down at 10:10 pm and ignoring us at the door.

★★★★★
October 22, 2024

Michelle K was super knowledgeable about the restaurant and menu choices

★★★★★
October 22, 2024

Jenn was an amazing host... great food, great service.

★★★★★
October 22, 2024

We had great experience at the Rock Cafe and Michelle K is awesome, cheerful, welcoming and very friendly

★★★★★
Local Guide
October 22, 2024

Michelle is an amazing server with a smile. Always cheerful and attending to the table asking the right question, the burger was very tender and juicy overall amazing experience Vegetarian options: Veggie burger

★★★★★
October 22, 2024

Tristan was our server and he was unbelievable. The service was out of this world fabulous. He was attentive and on top of it. The food was good and the young man playing live music was great too

★★★★★
October 22, 2024

Michelle K was amazing! Very friendly and helpful, it made our experience even better.

★★★★★
Local Guide
October 22, 2024

Michelle K. was an amazing hostess. She was efficient, friendly, and easy going. We will definitely come back again!

★★★
Local Guide
October 22, 2024

Ive been to at least 15 hardrock cafes all over the world trying to see each one if i get the opportunity. Unfortunately this was the worst one so far. The food was good (as usual). But staff was not organized and bickering with eachother sometimes swearing in front of customers. The woman behind the bar wasnt polite untill the cardmachine came, probably for the tip. When i visit hardrock alone i normally get a warm welcome feeling, but now there wasnt even a little smile from the staff to find. The pieces on the wall from the artists were nice though, more than youll find in some other hardrock locations :)

★★★★★
October 22, 2024

Absolutely amazing vibes puts a smile on everyone s faces and is an amazing person in general Dietary restrictions: Was amazing to take the order with special needs

★★★★★
October 22, 2024

Everything is excellent and if Mario is singing spectacular

★★★★★
October 22, 2024

Thx for the great time Tracy.

★★★★★
October 22, 2024

Great location, good food, excellent service by Tracy. Thank you!

★★★★★
October 22, 2024

Great experience! Kristy is awesome bartender ever!

★★★★★
October 22, 2024

Our server Tracy was very lovely and friendly, if you get her as a server you ll be in great hands

★★★★★
Local Guide
October 22, 2024

The staff was friendly and the place was delicious!! Its expensive, but its worth trying at least once.

★★★★★
Local Guide
October 22, 2024

Nice meal! Try the Poutine. Jenn was an excellent server & worked with us to get exactly what we wanted. Thanks Jenn

★★★★★
Local Guide
October 22, 2024

Tracey was amazing! Her recommendations were beyond satisfying. Tracey has highg knowledge of the food and drinks. You can tell her what youre craving and shell produce excellence! Super friendly and professional! Will return and request her specifically.

★★★★★
Local Guide
October 22, 2024

Vegetarian options: love the salad Food

★★★★★
October 22, 2024

Tracy was amazing! Food was great! Food

★★★★★
October 22, 2024

Tracy was great Vegetarian options: Good Food : 5/5 |

★★★★★
October 22, 2024

Food was great. Tracy was awesome. Took her time to go through the vegetarian option. Vegetarian options: Flatbread was great!!

★★★★★
October 22, 2024

She gave great advice! Kid-friendliness: Good Food : 5/5 |

★★★★★
October 22, 2024

Tracy was amazing thanks for the great service!

★★★★★
October 22, 2024

Kristy is cook

★★★★★
October 22, 2024

Kristy waited on us quickly and was so friendly!

★★★★
October 22, 2024

Kristy was very attentive. As tourists she gave us great site seeing ideas

★★★★★
October 22, 2024

Kristy was awesome!

★★★★★
Local Guide
October 22, 2024

It was my first ever dine-in at Hard Rock Cafe. I dont have anything to compare with haha Kristy was a wonderful server and we had a great conversation at the table! If you are looking for a place to eat and rest after the cruise, Id recommend here! Thank you for your service

★★★
Local Guide
October 22, 2024

Service was relatively sub par, and not that busy. Nachos were super gross. They added velveeta, which was not on the menu description. Yuk. Veggie burger and fries were good. Music and decor all good, pretty standard. This location always super over priced.

★★★
October 22, 2024

Amazing service! Down to earth! Understand what it s like to be a university student! Birthday Sund Dietary restrictions: None

★★★★★
October 22, 2024

Michelle K was fantastic and helpful

★★★★★
October 22, 2024

Amazing! Jenn was great and provided phenomenal service. Would definitely return!

★★★★
October 22, 2024

Tracy was an exceptional sever. Steak was overcooked but mash potato were awesome!

★★★★★
October 22, 2024

Perfect for HR fans. The food, as almost always, was very good and plentiful. The prices are still reasonable. Thanks to Tracy, the service was great, thank you very much, I would be happy to come again at any time.

★★★★★
October 22, 2024

Excellent service from Jenn, super fast and attentive!!!

★★★★★
October 22, 2024

The server Jenn was very friendly and helpful

★★★★★
Local Guide
October 22, 2024

We were made very welcomed. The food was very tasty and well presented. Jenn who served our food was amazing. She was chatty without being intrusive and very attentive to our needs. She is a credit to your company. I hope you make her aware of this

★★★★★
October 22, 2024

Had a great time. Food was good, service excellent and Tracy was very friendly and on the ball. We were pressed for time and she delivered.

★★
October 22, 2024

My husband and I went here recently the service was terrible. They brought out the food wrong. Which is fine people make mistakes. However, then no one came to check on us I waited until my food was cold and got up and found the manager. I told the manager, he did fix the issue. However, I still ended up with cold food and my husband was pretty much done his when I started to eat mine. The food was great even cold. I was most suprised when I got the bill. Not even offered a free drink or dessert for the inconvenience. And when youre spending 200$ you expect service to be amazing. Instead of this place I highly recommend skylon tower. The food is amazing and the service is top for the same price as here. Very disappointed because we have been to many hardrocks and loved them. Unfortunately, after this we will not be going again.

★★★★
Local Guide
October 22, 2024

Typical of Hardrocks!

★★★★★
Local Guide
October 22, 2024

As always Hard Rock Cafe is awesome. However, the ribs were little bit overcooked. Our waitress Isabella was very attentive and helpful. Thank you so much for making our lunch great! Kid-friendliness: Kids menu, kids furniture and some entertainment

★★★★★
October 22, 2024

Service was very good from moment we walked in. We were served by Tracy who was efficient and very friendly and helpful

★★★★
October 22, 2024

Good atmosphere and good food even if it remains a little expensive A special mention for our kind and smiling waitress Tracy!

★★★★★
Local Guide
October 22, 2024

The food was excellent for a chain restaurant. There servers were great. They really hustle. The atmosphere is awesome. Almost like a hall of fame of music swag. I would 100% eat at any Hard Rock Cafe again. On a separate note I find that the hardrock hotels are awesome also.

★★★★★
October 22, 2024

Michelle K was awesome! Super sweet, fast service

★★★★★
October 22, 2024

Gr8. Very helpful server Tracy. Gave very helpful ideas and portion info. Meals great.

★★★★★
October 22, 2024

Tracy was great!

★★★★★
October 22, 2024

Had lunch, teacy waa nice Kid-friendliness: Good Food : 5/5 |

★★★★★
October 22, 2024

Excelled service to a large group!!

★★★★
Local Guide
October 22, 2024

Just went to check it out .. didn t stay

★★★★★
October 22, 2024

Michelle K was very nice and friendly. I would do back to the Hard Rock Cafe Niagara Falls again.

★★★★★
October 22, 2024

Our server Tracy was Awesome

★★★★★
October 22, 2024

Our server Tracy provided great service and recommendations for food and drink choices.

★★★★
October 22, 2024

The fajita plate was...eeh. The steak was tasty and well made, rare like I asked. The corn tortillas were brittle and dry unfortunately, the pico lacked flavor, and prices are high. I come from a fairly culinary spoiled region of the US though, so take my review with a grain of salt. Tracy at the Niagara Falls location was a dope ass server though. She took great care of my disorganized family.

★★★★
Local Guide
October 22, 2024

Nice restaurant from the well-known chain on the Canadian side of Niagara Falls. I wasnt able to eat there as I arrived late and after 10pm they no longer accepted customers during the week. However, we took advantage of the shop where there were many cute t-shirts. And even nicer was that by paying in Canadian dollars we paid much less than we are used to.

★★★★★
October 22, 2024

Our sever Tracy was amazing! Food was great and had a great time!

★★★★★
October 22, 2024

Tracys service was phenomenal! We even had a front row show to a dine and dash!

★★★★★
October 22, 2024

i like it here Im old enough to drink. and Tracy was a very very very good server

★★★★★
October 22, 2024

Great service by Tracy Dietary restrictions: Good Food : 5/5 |

★★★★★
October 22, 2024

Tracy did an amazing job as we were in a rush to catch our tour bus !

★★★★★
Local Guide
October 22, 2024

Tracy was the nicest waitress thank you for the good vibes

★★★★
October 22, 2024

Great location, great food and our server Jenn was awesome

★★★★★
October 22, 2024

Tracy was my server, she was amazing!! So nice and so welcoming. The food was amazing and as a die hard rock man i thought it was an amazing experience!! Would recommend.

★★★★★
October 22, 2024

My server was Tracy. She was great.

★★★★★
October 22, 2024

Our server, Tracy, was awesome! Extremely attentive and kind.

★★★★
October 22, 2024

Fresh good food, well presented and tasty served with great hospitality thanks to the cheerful and exuberant Tracy. Go enjoy! Vegetarian options: Options galore on the menu. Kid-friendliness: Lots of kids around enjoying the atmosphere.

★★★★★
October 22, 2024

Had a great time! Jenn was our server and she was the sweetest and took great care of us. Food was good and came out very quickly.

★★★★★
October 22, 2024

Tracy ... what great service... best hot tea and great pictures

★★★★★
October 22, 2024

Michelle K. made our family trip to the Niagara Falls Hard Rock Cafe perfect! The food and atmosphere was great, but she really put the cherry on top with her top notch service and positive attitude. After such a long day, it was just nice to see a friendly face.

★★★★★
October 22, 2024

Tracy was exceptional.

★★★★★
Local Guide
October 22, 2024

This place is amazing, but of course, food prices went up a lot, 1 burger $33 canadian. Unfortunately, this is like one time a year thing Food