The WORKS Craft Burgers & Beer in Niagara Falls

The service was great--our server was very cheerful! Food was a bit slow to come out of the kitchen, especially considering how slow business was that evening due to the weather. Burgers and sides were good, but a bit expensive. The craft beers were quite yummy!

Really loved my burger! The patty was juicy and you could taste the char from it being cooked on a real grill. And the milkshake was spectacular as well

Always a good burger, service was excellent could not of been any better

Delicious food and wonderful service by Holly

The burgers are very good. We eat here at least once every time we visit the falls.

The worst experience while we were visiting Niagara. We were 2 and were super excited to try the burgers there but when we reached, we waited at the reception for atleast 10-13mins . The waitresses looked at us several times in between, without even coming to greet us or get us a table. One of them acknowledged us from far and we thought she was coming to us but instead, she went directly to another table and started serving. They were super disrespectful. In a way, I m glad they did that because it pushed me to leave and go find another place and, thank goodness I did! I went to the place across the street, Kelsey s. The place was packed and had twice the number of people that there were at The works, but there was someone who came to meet us within 2mins at the door and the food and the staffs were amazing there! @the staffs and waitresses at The Works, try to be more polite to customers. You could have atleast come to greet us and asked us to wait for a few minutes if you re busy.

Amazing fresh food. Great customer experience. Lovely people

Our burger was delicious and our waitress was very friendly and helpful

Truly excellent!! Very good service!

Very slow service. We waited for 20 mins for two burgers and fries. If youre very hungry, this is not a place to come.

We ate some hamburgers there, you can choose them with the type of meat you want (they also have elk, with a supplement), you can also choose the type of bread and with the accompaniment, salad, fries, etc. The food was delicious, the beer was delicious, and the service was incredible, one of the best Ive ever seen.

Great location. Food arrived quickly and was tasty! What more could you ask for!

Great food and excellent service. Burger are awsome but the chicken is to die for. Definitely a must do for that canadian food craving!

Burger wasn t great over cooked. Wagyu not worth it. I wish I went to rainforest because this is a tourist spot there isn t a good burger anyway

Food was okay. Quite expensive considering its a hamburger and fries. Decent milkshakes. Food

Delicious food, nicely decorated and very friendly staff.

Awesome selection Dietary restrictions: Gluten free options Food : 5/5 |

An exceptional restaurant with amazing food, we absolutely loved it! The service was just as wonderful. I forgot to ask the name of the amazing lady who served us, but her exceptional service truly stood out. Highly recommend!

The waitress was wonderful. Great selection. Burger was very good!!

Cool place great food

Great food and friendly staff. The burgers were really great!

First and foremost, my server was PHENOMENAL early midday on 9/25! She was informative, suggested great options (elk meat) and was super friendly! The food was excellent and I would recommend this place to anyone!!

Gluten-free food options as well as beers, everything was really successful and very tasty! Vegetarian options: Lots of vegetarian options Dietary restrictions: Suitable for gluten-free eaters

Surprise drink Coca-Cola, Japanese Boy and I was very happy.

Excellent American Style Crusine The Crisps are excellent! Very crispy and tasty. The toasted chicken is favourable. A large amount of salad which matches with its price. Food

The best buger and chicken sandwich that Ive ever had!!! The burger was so juicy and moist that I didn t even need a drink! This is the taste of North America haha. The food was so delicious and the servers were so friendly that it made me feel good

Visited here a couple of weeks ago on a trip to Niagara from the UK. The service was great, it was quite busy but our waitress served us in very good time as well as everyone else in the restaurant! The food was amazing, I think probably the best burger I ve ever had! Poutine as a side was a great choice.

Best meal we had in Niagra.

Very tasty burgers. Portions are a good size.

The food took a little longer than we are used to, maybe a 20 minute wait. Typically it comes out sooner. Nevertheless the burgers were delicious and servers were friendly. My biggest complaint is the upcharge at this location likely because of the location with an overflow of tourists. Had I known it was more pricey I would ve just gone at our hometown in Toronto.

Perfect restaurant. Great food. It taste delicious. Many choices of burgers. Even good veggie ones. Nice beers. And a very over the top interieur.

Excellent staff, great knowledge of products , top quality food and beer to finish

The milkashakes are really good but the burgers were way too cooked. Service was alright but we asked twice for fries and sauce and it never came Food

Tasty burgers and tastier hand-made fries, plus the great staff who are so attentive and friendly, so 5 out of 5 stars doubtlessly!

Pretty good burgers. Needs more beer selection though

We crashed the place after a long day walking at Falls. We heard of the works and had to try it. kudos to Wynne & Co who went above and beyond for us. The food was on point.

Was a bit long for the service but she was alone with the cook. But she gave an incredible service. And didnt mind waiting while listening to old rock music that was playing inside. Just for the taste, waiting was worth it.

Great service! Exceptional staff. So many options, it took a while to finally decide what to order. Food was delicious. Dietary restrictions: Gluten-free options. Hold the cheese for lactose free options.

We didn t end up eating here, left after being ignored for 20+ minutes

For $30 I was expecting the burgers to live up to the hype but it was so average like $12 burgers, and those fries were the worst... overcooked and super dry There was a waiter guy there that thought I was a homeless person just cause I ordered takeout first but then I decided to eat in while waiting for my friends to arrive. Kept giving me the cold shoulder and suspicious eye..even after explaining to him that Im just eating the takeout burger that I ordered from the same restaurant ! Safe to say Im not coming here again

One of the best burgers we have eaten around the world! Juicy Lucy

Great food, great atmosphere, friendly & helpful staff

Even though it was super busy our waitress was great and the food was delicious.

Excellent!!! Nous y avons été souper lors de notre premier soir à Niagara et toute la famille a adoré! Burger sur mesure avec plusieurs options possibles suivie de milkshake à saveur variés pour déssert. De plus, notre serveuse Vic était géniale. Plat recommandé; Get piggy with it avec galette de poulet croustillant+ poutine Bon appétit

Food was amazing. The menu had a lot of options for everyone, burgers were listed by the toppings and then you pick the meat (or meatless) and bun. The service was fast. Vegetarian options: The burger options were amazing. Vegetarian and vegan options. Dietary restrictions: Lots of flexibility to accommodate dietary restrictions and still eat the same food style as everyone else.

I had the tragically bacon maple burger it was fire

Great burgers and good choice of beers

First time here, and there was no wait time. Our server was amazing, and the burgers were out of this world, never had we burgers so delicious. Great family environment. Great Place.

Excellent meal, friendly and knowledgeable staff. I highly recommend this establishment. Parking: There s no free parking in the area. An eight hour parking ticket was available nearby for $10 Canadian. All things considered, not bad for a downtown events centered area.

The Tom Green burger and the Born to Brie Charity burger, both with Elk patties, were great! Definitely would come back for more!!

We were there for dinner last night, we ordered two burgers (one love goat with Canadian meat and sweet potato potatoes and another man cave with wagyu meat and pouitine potatoes). They have bottled water (without gas). Totally recommended. The waiter Jan was very attentive and polite, we liked him a lot, he knew a little Spanish and that was appreciated. I would return without a doubt.

Great food and friendly service

Service and atmosphere is on point. Food is good, loved the tower onion rings. French fried could be better, the burgers were okay. The crispy chicken was okay, but grilled chicken was very good

This place was great! Im sad to say I did not enjoy the poutine side. Im from the US and it was not for me. Im so glad I tried it, though!

Everything was good until the bill came, the total was 29 plus 4 in tax, I paid in US dollar and asked how much, I was told just take off the 4 and make ot 29. I inquired that seemed high and at the exchange rate it would be should be 24 in US not 29, the waitress then explained the exchange rate is different everywhere you go in the area. I am a tourist and not sure so I just paid it but I believe it was dishonest and fleecing of tourists. I will Google more about exchange rates but it cant change corner to corner, and no one else in the area pulled that. After research** I did some digging and it turn out the waitress completely lied to me about the exchange, Ive added a receipt to a place a block over where the exchange rate is listed and I was correct.. please be aware they are taking advantage of people

Went with two friends and everyone loves their food! Probably one of, if not the best burger I ve ever had. I had the W with cheese stuffed patty. The cheese stuffed patty was definitely too much for me and should have went with a regular patty but it was still delicious. Even the bacon wrapped cheese balls were excellent.

The food was good, but nothing special. The atmosphere fit right in with the rest of places in the area. Our waiter was not good. The table next to us had a waitress who seemed great, though, so maybe we were just unlucky.

Seemed like they were short staffed. Had to ask twice to get a glass of water for the table. Slow service but food was good.

Tried this location and the burger was dry! Usually this restaurant is good. Also, they wouldnt accommodate us and put us at a table so my son could stay in his stroller even though another parent had their stroller at a table. The person who seated us refused. My son had a full blown melt down because he was tired and wanted to lay down...

Great variety of tasty burgers!

Tammi is an exceptional server. 100% Warmth and Menu Knowledge! Fries are made in house! FANTASTIC! My three girls enjoyed everything we had as did I. Burgers are super good. Top choice in Burgers in Clifton Hill! Skip the huge competing tourist traps with their cookie cutter food.

Nice burger, would love to come again

Great burgers and fries. Staff is friendly.

For us it was the best burger weve had in a long time and the salad was very, very fresh. Definitely visit!!! Huge selection of burgers something for every taste. We ate the poutine here for the first time and immediately fell in love Thank you thank you thank you

Excellent price! Excellent choice of . Great service!

Dietary restrictions: Excellent place for Gluten Free, they have separate fryer and gluten free buns! The chicken breast is not breaded. They carry Duara Damm beer, was fantastic! Food

Not worth the price.

Burger WAS DELICIOUS, the waiter was incredibly welcoming made us feel right at home.

Great burger place in Canada. Expensive but you pay for what you get. Very filling..service slow but very busy and not alot of staff.

Super good service

Went here for lunch. Burgers were absolutely delicious. Our server Levi was amazing and very good at engaging the customers. Gave great recommendations, has positive attitude, and excellent service. Highly recommend!

Very good discovery when you open the door of this restaurant. The burgers were very good and the sweet potato fries were delicious. Our waitress was great, very nice. We highly recommend this address.

Best to get a burger in Niagara Falls and good price

No air conditioning.. sat their for 5 minutes waiting to be served..atleast 5 servers standing at kitchen area...so we left and went elsewhere to eat. Friday at 5

Good burgers, friendly service!

Very good restaurant and lovely and very good staff (a young woman with a duvet forming two braids)

I eat here routinely as a local. It never seems to be as busy as the restaurants nearby meaning you won t be waiting long if at all for a seat. Food is always great. Never have anything negative to say when I go here.

Ehhh nothing special.... had the elk burger super dry and tasteless.... the poutine wasnt what I was looking for. The gravy was bland, fries were soggy and bitter. Simple upgrades could fix these issues. Disappointing...

Food really TOP! Service was fantastic and much kind. I suggest it so much! We ll return surely Food : 5/5 |

Levi is overall the best, he provides amazing service, very organized, commited to his job, and just honestly a super sweet dude. We appreciate his hard work.

Gross food, stars for good service

variety of options, good portion and tasty!!

My waitress was so lovely, I didn t love the burger however :( There were no options for the patty other than well done which surprised me. It was unfortunately a little dry and didn t look like it was made fresh but rather out of a freezer. The poutine was really good though! Food

Delicious! I love a place that has gluten free buns.

Dietary restrictions: Gluten free buns, and a dedicated fryer. The staff was extremely knowledgeable Food

The burgers and fries are delicious. We come here every time were in Niagara and Im always pleased. I ordered the Love Goat burger on a lettuce bun. I was a little disappointed that it was served on a single Romaine leaf. My meal fit on and was served on a desert size plate which was a little tricky to navigate. Plan on spending $100 to feed a family of four.

Awesome service! Best waitress that I encountered lately! Food quality was good. Speed was good too!

We arrived late after a long travelling day, we were afraid that the kitchen would be closed but our server reassured us. Despite the fact that there werent many people left and a few sections were closing, we had excellent service and the burgers and beers we chose were perfect! I would come back without any doubt.

The burgers are excellent, a good big patty and lots of flavor

Quite disappointed in the food here. For an award-winning place, the food was dry, unappetizing and expensive. Would have been better off making a burger at home in 20mins. Would have been far more flavorful and juicy.

Amazing food good service, will definitely be back

Delicious food at a fair price. Vegetarian options: Lots of different things to choose from for a vegetarian Wheelchair accessibility: Option to be able to sit next to the table and entrance does not require a ramp

Great food, fast service

Great burger

The food was very good and our server, Mia, was very friendly and helpful.

Superb little restaurant Top-notch and knowledgeable staff The hamburgers are well presented and with quality products The best part is you who accompany your burger

The service was first rate. The waitress explained how the menu worked and offered suggestions. The food was excellent - good taste and good variety for a burger place. Having two celiacs in our family, we also appreciated the gluten-free alternatives.

Premium burgers with premium prices. The beef burgers were over cooked but were flavorful. The Tom Green with avocado was a good combination as was the one with an egg. Fries were good. Strawberry shake was so-so, not fresh strawberry ingredients. Service was friendly and efficient. Dining room was fine.

We really enjoyed our experience and Victorias service!

Took way too long for food considering its just a burger. Wasnt even at full capacity. Food was decent for a burger nothing special. Service was good but the wait for the food was way too long. We spent almost 2.5 hours there waiting. Pricing is niagra pricing (exorbitant) and could have gotten something better for thst

The W burger was one of the best I ever had. The poutine was outstanding.

Spent the day in Niagara Falls and The Works was highly recommended. Wait staff was busy but attentive. Food came out hot to warm. And both poutine dishes were fabulous, but could always use more cheese. Because cheese. Food : 5/5

Delicious meal. I had the works salad. The works dressing is delicious. The elk burger also got rave reviews.

Yerrrrrr yo the burger was straight fire

So good! Gluten-free options as always! Extra thankful for the recommendation of the big baller burger! Amazing!

Delish food, fun server! Cute place with unique serving glassware

We ordered two burgers and they were very delicious. Not super big, perfect size, well cooked and with just the right amount of fat. Potatoes and sweet potato as a garnish!

Excellent service...!!! Very friendly in customer service. I highly recommend if you want to enjoy a real Burger.

Burger was so good I considered renouncing my citizenship!

Ordered a take out caeser salad to bring to my room. When I got there, I found absolutely no dressing. How hard is that to get right. Check your stuff before you leave.

Our Waitress was the best. Wish I knew her name, so I could giver her a shout out. We really liked the onion rings and our burgers. The Poutine was not great. Food

Loved it. Had an elk burger and the wife had the wagyu. Highly recommend

Staff are great here!

Good food and service but pretty expensive for what you are getting. Two burgers and two beers ran us almost $90.

Best burgers around

Delicious! All 5 of us got different burgers and everyone loved them! Mine got lost in the kitchen, and didnt come out with everyone elses, but our server was very upfront about it, and let us know right away instead of trying to act like it was just taking longer. I didnt get my burger until after everyone else was done eating, so without me even saying anything about it, the server took it off our bill. The way the server handled the situation was perfect. Pulled pork poutine on their menu is sublime!

Its expensive and thats just it. I think I was fooled by Google reviews.

Amazing service and best burgers. HIGHLY RECOMMEND

I understand that this franchise was in a tourist location at Niagara Falls but was greatly disappointed with the price and value. My friends from the USA wanted to try out this spot as they dont have The Works in the states. Paid $27 for a burger that was quite small and with poor presentation. My partners patty was super well done and dry. The buns were extremely dried and stale, too. They charged a restaurant price and we were expecting something decently put together, but only got some fast food quality food. To say the least, I was too embarrassed to even want to take a photo of the pathetic meal.

SHRINKFLATION. Burgers have always been expensive but as they were big before, it was worth it. But now they are small, like McDonald small. Way too expensive por the size of the burger and fries, plus presentation was not good either, and they took way too much time to serve only one burger, not coming back

Excellent service and food, absolutely love how you can basically create your own burger. The portions are perfect honestly to where I couldnt finish my fries, not sure why people complain about the portions when its reasonable especially with how full the burgers are. Wish there were locations in the US, especially in New York. Will be first go to spot when I vacation in Canada again.

Nice place with delicious food! They serve soft drinks in 16oz liquid measuring cups.

Take out only. Dining area closed

Very busy but our server got us taken care of quick. Burgers were great. A little pricey but they even had a vegan burger option for my wife that she enjoyed so the price is to be as expected in the area I guess. I would come back again, lots of menu options for a good burger

It is a very nice place! The vegetarian/ vegan burger was delicious. They had one of the best onion rings I ve had in my life Vegetarian options: Great vegan burger Good variety of veggie options

I was highly impressed with the food. The burger was delicious! The Nacho average poutine was fantastic! Great service too. Recommend!

My partner and I had lunch here the other day while visiting Niagra. The waitress we got was so lovely and knowledgeable of the menu. She walked us through the menu and checked up on us throughout our meal. The drinks were delicious, it is a little pricey but overall we were happy with our meals. Would come back again.

Place was great we went on a Monday during lunch, it wasnt to busy. ELK burger was delcious as was the poutine.

Very generous and excellent burgers. The staff is very friendly, smiling. I recommend

Food was delicious, service was excellent.

Burger looked nothing like the picture, but tasty, my frozen cocktail was -even though we paid for the double rum- watery as if no alcohol at all. Fries were OK. The worst was my pulled pork: not falling apart and soft as it should be but rather chewy and still a lot of fat. I suspect it was made in a hurry? They also mixed it with cheese -a rather strange concept- and I had to pick on a lot of small parts whether they are cheese or fat? I took a picture of all the fat I separated out of my lunch menu half portion meal. Service was average Canadian normal friendly, with the usual thousand questions on allergies and what side and which rum; the only question they missed was how do you want your meat (for the burger beef). Drink prices are really high (8.96 for a seltzer that is 5 everywhere) and the food is overpriced, too. Overall I am rather disappointed, but I also set my expectations high and maybe I should not have.

Tammy was great! We had the sexy burger with a side of poutine. Whenever we travel back to Canada my wife and I will stop by again.

Good burgers!

The food here was great. The service was great. We all enjoyed all our burgers and sides. I enjoyed the spicy chips a lot. They weren t too hot but had a slow burn. Would definitely eat here again.

I had the new ballin burger, and my husband had the tragically maple burger. The food was just excellent! Every bite was tasty and flavorful. We also had great service from our waitress, Camille! The woman who sat us was extremely kind also, although I didnt get her name. I would recommend this restaurant to everybody, and I hope to come back again!

Burgers were on point, got the goat me burger and pulled pork. Both were great, the macaroni and cheese side was a little underwhelming, very reminiscent of Kraft dinner, but the onion rings were definitely worth the upgrade. Prices were a little high in my opinion. Our server was very busy, but had a great attitude and personality. Definitely made the experience when asked what was the better milkshake option and he said why you gotta separate them, mix em together was a great overall experience and would recommend and return.

My pulled pork sandwich was average. Our waitress couldnt keep what we ordered straight. Had to ask for a drink refill.

Great food, relaxed atmosphere and pretty good service. Hard to believe there are idiots queuing up at the Tim Hortons around the corner when a much better option is so close.

The service was friendly and fast even when they were clearly swamped. They were able to accommodate my dairy free /gluten free diet with ease. So delicious we went twice during our short trip. Thank you for the great experience. Highly recommended!

I always order from The Works when I m in town, as they re the only place I know with GOOD gluten free burgers and use a separate frier for the fries, so I can actually eat them!! Tonight they added the cutest little note, as I ordered the W burger and didn t realize the W sauce isn t GF. Thank you Works team!! Dietary restrictions: I have celiac disease and dairy allergy

Best Burger I ve ever eaten in my life!!!

Went with friends and one has severe allergies. Our server and the kitchen stadd couldnt have been better and were so incredibly accommodating. 10/10 recommended!

The burger beef were really dry and i had the Wagyu Beef. Tastes more or less like nothing. The fries were semi raw in the inside. Unfortunately in this area around Niagarafalls one of the better restaurants. Eating in this area is not easy...

Whole family loved their food and the service was amazing! Highly recommend if trying to decide where to eat.

Good experience. Poutine was great (we got the one with bacon and a garlic aoli). All of their drinks are served in a 2 cup measuring glass. Music was not too loud. It was a bit chilly inside, but it was a cold rainy day when we went. Their menu is a bit overwhelming! But our waiter proactively brought a more simplified menu! Very kind and attentive staff!

Solid burger and bucket of beers considering the area! Highly recommend the Tragically Maple burger. The maple bacon was amazing. Also cant go wrong with a side of poutine! Food : 5/5

Super busy day, and yet your staff did awesome and the food was amazing. Best burger Ive had in a long time. Shout out to Sarah our server, great job.

Burgers could have been seasoned more. Poutine was good especially the gravy. Lunch special was well worth the price. Service was fast. The location is in a very touristy area.

Cool atmosphere and friendly staff. Food is mediocre at best and slow to arrive. Burgers were egregiously overcooked and toppings, etc. of unremarkable quality. Fries were good. Way overpriced for the quality.

Great tasting food and options though that comes at a decent price tag. Comfy country atmosphere near Clifton Hill.

Amazing and Delicious and the waitress was very friendly. Highly recommended

The appetizers we started with were the wrecking ball 2.0 cheese balls wrapped in bacon with bacon roasted garlic aioli dipping sauce and also deep fried pickles my burger was the tragically maple burger with the waygu patty with a side of nacho poutine this was the best burger and poutine I had at a restaurant!

Typical bar like anywhere in the world but with great service and good food. The unique thing is how they serve their drinks and shakes: in big measuring cups!! Fun!

Great food,friendly staff and the shakes are delicious. Cant wait to go back to try another burger.

This is our first time in Canada, we tried poutine and it was really good.

What an expensive place!!! $300 for burgers and we were forced to pay %18 tip. Food was good except the juicy lucy was over cooked and burnt. Sides were good. Service was friendly but super slow the place was literally empty and it took them over 30 minutes to prepare the food. Overall you can easily find better burgers and waaaaaay cheaper. NOT WORTH IT .

LEVI & HOLLY! amazing duo, made our night with great recommendations and allergy awareness, top tier service that can t be beat

Avoid at all cost, this place scammed us. Gave us a receipt for our food at the time of our to go order. Then when I tried to pay them they demanded more money than was on the receipt. Said they didnt abide by the CAD to US dollar conversion rate. They said they use their own conversion, that to my knowledge is based on nothing (besides wanting more money).

Came out sick, was the only thing I ate that day. Mens washroom disgusting city waste smell. Food

Very rude service. There are many options in Niagara choose somewhere else.

Every thing was good food came fast and servers were very cautious of allergies