Boston Pizza in Niagara Falls

I had the worst experience at Boston Pizza recently. In fact, I wouldn t even call it an experience since nothing actually happened. We arrived at the restaurant at 10:30 PM, and the hostess seated us promptly. However, that s where the service stopped entirely. We waited until 10:45 PM without a single server coming to greet us, take our order, or even acknowledge our presence. We made eye contact with a couple of servers multiple times, but neither of them bothered to approach us. They were busy chatting with the table next to ours, which made the lack of attention toward us even more frustrating. What s worse is that no one communicated anything to us no apology, no explanation for the delay, nothing. As someone who works in the service industry myself, I understand things can get busy, but making a guest wait this long without even a basic greeting or acknowledgment is completely unacceptable. We were seated in the last booth on the right-hand side near the arcade area, and the behavior of the staff (a gentleman and a lady) was disappointing. If anyone from the management reads this, feel free to check the cameras and see how poorly we were treated. If you d like some tips on how to improve your service, feel free to reach out to me I d be more than happy to help.

Here s an example of a review for Mark at Boston Pizza: Review for Mark at Boston Pizza I had an amazing experience at Boston Pizza, thanks to Mark! He was incredibly attentive, friendly, and made sure our table was well taken care of throughout the evening. His menu recommendations were spot-on, and he went above and beyond to ensure our food was perfect. Mark s professionalism and positive attitude truly stood out and made the visit memorable. If you re dining here, you ll be lucky to have him as your server. Highly recommended!

Nothing special

The atmosphere is great and servers are amazing, but like all Canadian and American restaurants, they play it safe with the menu. I had the braised beef mac and cheese and there is ZERO flavour, except for the half jar of salt I poured on my meal. Crunchy, uncooked onions, TAKE AWAY from the already bland flavour. If you want delicious aromas and savoury, mouth watering meals, youre better off going to an ethnic restaurant.

We had a birthday dinner with 12 people at Boston pizza Clifton hill . The food and service were amazing, and the atmosphere was very welcoming. Great experience! Highly recommend Food

Great food, massive place and food comes out fast. Highly recommended

Delicious!! Omg I went there not long ago with a few friends and I got one of the baguette sandwiches, I think it was one of the best sandwiches I ve ever had! The bread was soft but not soggy, condiments and sauces were perfect, I literally could not stop eating it. Desserts are also really really good, truly recommend this place to go with friends or family, very welcoming atmosphere! It was a bit hard to get the waiters, but nothing terrible, the place was packed anyways so it was understandable! Overall 10/10

I was at this location on 27 november. We oreded 2 pizzas , the waiter misunderstood for 3. she bought 3 pizzas. i told her we ordered only 2 . She asked if we need a takeout box. the waiter behind her rolled eyes on us like we are cheap. She said dnt worry and we ate all thinkng she will not charge for 3. She charged us for replacement of topping extra, as we had 2 topping on vegetarian pizza, but got charged for 4. The worse is next day the manager whom i called is explaining me that because we ate all , so thts fine. We ate because server said dont worry. He offered me 20$ gift card. But after this discrimination of rolling eyes , we will not go for Boston pizza. i work for Swiss Chalet as Manager for 5 years now. I can say if complaints that waiter messed her order, we do our best to make our mistakes right. I only asked my 20$ back not gift card but my debit card. Boston! hire better staff.

Ever heard the old saying? never judge a book by its cover I started my career in the food industry at Marineland in 2006. In 2008 I began my career as a cashier/cook/sandwich maker for Wendys on clifton hill (hoco). Since then Ive worked my way up. When I went in with my family I was seated at a booth not far from the Front door and midway. Watched my server walk back and forth. She looked lost, didnt want to pay attention to casual tables (like us).Got our apps and my sons meal first then drinks. Then about 25/30 mins went by got our food. Asked for takeout waited for well over 20 mins. For that. I dont normally review restaurants in such a bad manner. As to myself being in the hospitality industry. Friday night I know its busy. But based on business and staffing your short staffed. Customers should never be involved in that. Maybe hiring more staff, scheduling better, training staff properly wouldnt have such bad service. I watched her concentrate on tables that looked business dressed up. I worked today and wanted to go out for dinner. Was still in my work clothes. 18 years in this industry and this was the worst. I tip because I know servers have to tip out. But I will never tip on service like that. Never judge a book by its cover! Maybe your staff should watch dhar man videos for training. Jaimie B was the server

Food was amazing. Lauren gave really good service and made sure we have every thing her suggestion to peachy mojito was reall Good. what we need. I really liked the choices of the song. It was perfect not too loud not too low.

We recently dined here and unfortunately, had a very disappointing experience due to the conduct of our server, Ariana. From the start, she seemed impatient, but what truly stood out was how rude and unprofessional she was. She rushed us through our meal, pressuring us to pay the bill before we were ready. To make matters worse, she even attempted to clear our plates while we were still eating, which felt incredibly disrespectful. It s disappointing to be treated this way when dining out.

Went to Boston pizza for a girls night out, however we had our server Rebecca and she didn t greet us very politely and she was really rude. I understand having a bad day but coming from someone in a service industry that s not how you treat guests. Hopefully next time it will be a little better.

I took my family to this location last week, as we were there visiting all the amazing sites. Our server Sue was beyond amazing and was very friendly with my young kids!! My wife and I are in this business and she even said some of the best service she has ever had! I highly recommended this location as it is better than most. Service was amazing and the food was sooooo delicious.

Great place to sit and enjoy food with great and excited view! Cool vibes and great & fast service:) Food : 5/5

During our visit to Niagara Falls, we stopped in for dinner here. It was late afternoon, so it was quite busy, but we were seated promptly. We had ordered the Cajun shrimp and the square buffalo chicken pizza. The shrimp was just deep fried with the Cajun seasoning put on top afterwards, and the pizza tasted like the dough was not fully cooked with cheese, chicken, and buffalo sauce on top of it. Was not a highlight of our trip.

Came here with a group of 8, we got sat within 10 minutes which was good for a walk in. We ordered a couple rounds of drinks and some people ordered food (an order of wings and cactus fries). Reason why I docked so many stars is because our server was very scattered and unorganized. Drinks were either brought out wrong, forgotten, or after a long period of time. He was unable to organize people s orders and had to loop around the table twice to ask us what we ordered (all bills were separate except for one bill being together). When bills were brought out they were wrong and had to be clarified multiple times which extended our visit here. We all understand that people start from somewhere when they are new to serving (which is what we are assuming with this server). But sufficient training should be provided to prevent someone from struggling this much.

We dined here today with a big party of 10 people after visiting the falls. The food was great and arrived very quickly, would recommend the Mediterranean pizza with blue cheese dip. All the staff were lovely but special mention to Keagan who was so friendly and looked after us!

Look at your restaurant washrooms especially men. This location is a shame to boston chain seriously. Why you guys can t clean it! Dirty as hell and bugs inside the washroom. I hope this review will bring management attention to this issue. Bus stations washrooms are way better than this.

Staff don t even give preferred seats worst service Have to walk outside didn t even served us Service

Can you believe one large pizza for $40 dollar plus taxes ?

Very pathetic quality of customer service, I came today to ask for the corporate party arrangements and the girl who assisted me was pissed off, had no customer service clue, how to deal with the customer, so much arrogant, Im really pissed off, i was thinking of doing the corporate party because i got the pamphlet at my store, but now never ever, Thank you Boston pizza for keeping bad people who dont know how to greet and give customer service.

My first experience at Boston Pizza & Niagara was made a dream by Sue! Not only was she welcoming, kind and attentive she was the most personable server I ve had in Canada! She is a dream, and keeps that boat a float! Thank you Sue, ill be returning just for you :)

Good beer, generous salad, excellent pizza but a little expensive.

my husband and i are locals and played tourist over the weekend, we were quite surprised that the best food and service we received was at this boston pizza! fresh and tasty salads and pizza, delicious cocktails and lovely service from karen m. we will definitely return!

Service was horrible and all staff we had were rude

Worst Boston Pizza Ive ever been to. I came to this location friday night with my family and the waitress was so rude. It started when she was checking our IDs, my brother-in-law and his girlfriend showed her their ontario drivers licenses which were not expired or anything else wrong with them, and she took their licenses and just walked away without saying anything then spent several minutes showing other staff and made a big scene about it which was just embarrassing for us and was a waste of our time. When she came back and returned them her only explanation was that she had to make sure. Make sure of what?? You cant just take someones license without any explanation. She then gave us a bad attitude the entire time serving us and was annoyed whenever we asked for anything. She checked on us once after getting our food and then she completely ignored us after that and seemed so pissed when we flagged her down just to pay our bill. My boyfriend decided not to tip her after that horrible service and when the reciept printed she was so mad she threw it at him. Sorry, but you dont get a tip for being rude and my boyfriend normally tips servers generously when they know how to treat guests.

Alex À gave a really good service.

Great food! And good cocktails!

Good food! Excellent service

Came here with my wife a couple times this past week during our vacation. This has to be one of the best food spots near the falls on the Canadian side. We absolutely LOVE the Sweet & Savory Italian Pizza! Sue was our waitress both times and she s a very nice person to talk to and we were very lucky to have been sat with her. Highly recommend!

Loved the food and non-alcoholic cocktails here!

I absolutely love Boston Pizza! I ve been to this location and the one in Quebec and I must say the food is always fantastic! This location was really cool because it was huge and had an arcade inside! I would definitely recommend this place!! My favorite foods are the poutine and garlic fries :)

Food was ok. we loved the place Food

Thank you to duty managers Rhonda and Peter! My family went there to have dinner for a special occasion, and called ahead to ask for some specific accommodations. Rhonda took all the info and promised that everything will be looked after by Peter (night duty manager) upon our arrival. Once we got there, Peter looked after the family personally with what was requested and even ended up being the server as well! Super great service, food was awesome and the experience made us feel like we were at a friends house. A great memory for an occasion, and we will be back there again. Thank you to Rhonda and Peter again, you guys set the bar for dining service!

I ordered spicy chicken mac chesse. But I didnt see the red extra spicy sign next to the food. After the food arrived, I wanted to change it because it was very spicy. Because I had stomach surgery and I cant eat that spicy food. A lady who was a manager came and asked me very rudely why I didnt see the sign on the menu or why I didnt order normally. I told her that I didnt see it and that my food could be changed because I had a stomach problem. She reluctantly accepted it and left. Later, when she brought the food, I thanked her for her understanding, she didnt answer and turned her head the other way and put the food in front of me. Everyone makes mistakes. Your attitude as a manager was never professional.

Very good pizza at a good price considering the tourist place.

Always have a wonderful experience at this place. All staff has been doing a great job. A lot of respect to all workers there. Will visit again for sure. Thank you John For assisting us today. Keep it up the good work.

Boston Pizza is always full, so be prepared to wait in line to get a table but trust me, its worth it! The servers here are super friendly and make the experience even better. Now, let s talk about the food. I tried both the Mediterranean and Vegetarian pizzas, and while both were good, the Mediterranean pizza was out of this world! Absolutely packed with flavor. Their mac and cheese was okay, not the best Ive had, but it s still decent. The cheesecake was a bit hard for my liking, but the panookie was delicious and made up for it. There s plenty of space here, with more than 20 tables for dine-in. Plus, its conveniently close to SkyWheel, which is a great bonus! Highly recommend for a fun and tasty dining experience!

This restaurant truly impressed with its delicious fried chicken burger. The burger was freshly prepared, and the generous toppings and sauces added fantastic flavor. My meal arrived piping hot, making each bite enjoyable. I would highly recommend this restaurant for a satisfying and flavorful meal. Five stars!

Such a ridiculous behaviour from the hostess, we asked for a patio table and refused to even check if it s available very rude and unprofessional!

Rudest server with zero level of hospitality.Train your staff

We dined in at Boston pizza with family and our server Sydney was very accommodating and extremely nice. We had an issue with our beer and she fixed it in no time. Good food but awesome service.

Great vibe for the kids, but the food! We tried Boston Pizza because of the great reviews that were posted. THEY LIED! This was one of the worst pizzas I ever tasted. The sauce tasted like spaghetti sauce, will the little sauce that was on the pizza. The toppings were not cooked in the cheese and all fell off when you picked up a slice. They charged for the ranch, extra pizza sauce and garlic sauce. I would never eat here again.

We visited the restaurant today and ordered both pizza and steak. While the pizza was great, the steak was a huge disappointment. We asked for it medium, but it came out burnt, well-done, and as chewy as gum. When we mentioned this to the waitress, her response was, I don t know, I didn t cook it. The manager then told us, This place is known for pizza, and we don t know much about steaks. If thats the case, why offer steak on the menu? Very disappointing experience for something they shouldn t be serving.

Very poor customer service

Very poor customer service from Jeremy

Poor customer service, it takes me 30 minutes to get a bill so shameful

I have a gluten and dairy allergy, so my husband and I love to travel and try all the different GFDF pizzas, and when I say this is hands down the best GFDF pizza I ve ever had, it s saying something. I felt like I was in pizza heaven. We actually were concerned they gave me normal crust, they didn t. It s just that good!

I had the worst service experience in Canada at this location. From start to finish, the staff were incredibly rude and dismissive. We were with a small baby, and instead of offering any accommodation, they made us carry the stroller up the stairs without any help. After waiting over 20 minutes for service, a waiter finally came only to tell us, in an unprofessional and rude manner, that we couldn t sit at the table we had chosen. They insisted we move to a smaller table directly next to us one that was clearly unsuitable for a baby. When we tried to explain the situation and find a more practical solution, the staff completely ignored us. Their behavior was dismissive and disrespectful, and it left us no choice but to walk out. This was by far the worst restaurant experience I ve ever had, and I would never recommend this place to anyone, especially families with young children. Kid-friendliness: Terrible place for families with kids, waiters are rude and make no accommodations for children

The food was delicious big portion and the staff are friendly and accomodating.

We had an incredibly frustrating experience at Boston Pizza. We were initially seated at a table that was far too small for me and my baby in a carrier. When we asked to be moved, we chose a better spot in a half-empty restaurant. However, we waited a ridiculous 15 minutes without anyone taking our order. Even after three inquiries, we were repeatedly told that someone would be right with us. Finally, a server approached and told us we were at a table that couldn t be served because no waiter was assigned to it, insisting we return to the original table, which by then was occupied and still unsuitable for us. This was a bizarre and unacceptable situation, reflecting the worst customer service Ive ever encountered. I wont be returning.

Good food and great service. My all time fav dish is mushroom spinach pasta.

Very unfriendly staff

First time eating here food and service was great so we wanted to come back. Asked for a booth as two of the people in our group have bad backs and was told they are full. I asked how long it would be and was told she didn t know. I asked if we could wait and leave our name and was told there is no waiting list they don t do that. So we had to go eat somewhere else are we re quite disappointed. Never heard of a restaurant not having a wait list for a table. We didn t mind waiting a bit for a table but won t be back if that s the attitude of the restaurant.

I had such a great experience here! Aly was our server and she was the absolute best, so kind, attentive and overall made our experience great. We will definitely be returning!!!

To all Germans, they dont respect euros here

Poor service by Dean P. He was serving us, first brought beer flat then when asked to change it, he was gone and standing at bar and talking with other staff and not bringing beer. We were there 45 mins. And left right now. Best food with worst service Food

Good food and great expérience

Decent food, fair price and very pleasant waitress Kid-friendliness: They have childrens menus with coloring pages to keep them busy

The food is very tasty, all the dishes we ordered were absolutely delicious, our waitress was very kind, we really enjoyed ourselves,

Aly was amazing and gave us great service!

Very pricey and long wait times for food not impressed

Completely unattended. Ordered a draught 3 times that never made it to my table while the family ate. Whether the server had too many tables or having an off day, didnt get any attention. Great place to cool down in the summer. Kid-friendliness: Alwaysq

Restaurant like sports bar

NICE SERVICE AND HUGGEE. SERVING OF PASTA

Delicious Hawaiian Pizza, great service!

Loved the place

While the food was good, the service was anything but. We barely saw our waiter and I saw him walk by our table, glancing at us 4 times before stopping the 5th when we locked eyes which he then filled water for 1 of us, then dropped off the water as he walked by, not stopping. The person who brought the food to our table (different person), just held it infront of us until I had to take it to place it down myself. At first i thought maybe theyre balancing the other dish but it kept going for all the items which was weird. While i get it is a high traffic area, the service shouldnt be like this especially when the other waiterss service is vastly different right next to us.

Food was great service not much to say !! Update: Recently we dined at this location and I can say it was a great experience! Our server Bradley was incredibly polite and friendly. Answered all out questions and brought as everything we needed. Overall if you are looking for a restaurant to bring kids there is Arcade inside or with friends to watch sports or hang out it is a great place!

Food Was Superior With Some Air Conditioning Unlike The Other Pizza Store Nearby, I Went There With My Uncle And Aunt And Their Daughter

Was worse customer service I ever seen in my life, there was Indian lady she basically called her self manger and doesn t give her name and she said it s my personal information I don t want to give since when manger they don t give there name, I came on Sunday September 1 around 5 pm for dinner with family group visiting Canada for the first time and who called her self a manger refused to serve us because we were 20 person and when I called the day before to make a reservation they said we don t take reservations but you can walk in and shouldn t be a problem and when we came they refused to set us what customer service is that?, I hate those big franchises they don t care about customer service and I will never ever support them again in my life, specially people like that Indian lady calling herself a manger and she doesn t give her name, the management feels like bunch of kids running the restaurant from the manager to the staff.

Terrible Service, I was asking if they can change me to another table cause the wind was too strong where they placed me but after talking to 3 different people, nothing happened. Food I ve had much better pizzas out there, this is just a regular pizza nothing special about it. Sangria was terrible, more water than anything else. Don t waste your money here.

Garbage food and long wait to place an order. We were seated and had to wait 20 mins for the waiter to find us and take our order. Food tastes like badly thawed frozen food cant even melt the cheese on their pizza properly. Edit: this was a long weekend so busy times are justified. This probably isnt the norm and will try again to come here as a local.

10 years of working in the restaurant industry, I ve never had a bar manager throw menus at us and walk away after waiting 20 minutes. Walked up to us, claimed that I had an attitude and that he didn t like the way i talked to his server. All I did was ask for the booth and the hostess said it was fine. No attitude, no frustration whatsoever. I was completely polite and a blonde server agreed that it was very strange that I didn t get menus when we got sat. When we asked for another server, he refused and said I m giving you attitude back . It s unbelievable that someone like Danial is in a position of authority.

Food was delicious and the service was too good. Thanks to dean.

Visit this location on Monday for a family outing and the service we received from our waitress was horrible. She was not friendly whatsoever. Seemed as she was in a horrible mood and did not want to be there at all. Our food was brought out by other staff and was over 15-25 mins that sh did not even come check on or see if we needed anything else. when we asked for refills on our drinks she gave us our used lemons and not fresh ones. Who knows if she gave us the correct cup as she took our used cup and just refilled it. I had to go find our server and as ask others to find her in the back so we could pay for our bill, as she didn t even come to ask if we needed anything else or if we wanted the bill. As a server myself, this is not the typical server experience I usually receive. Very disappointed

food was solid, and the waiter provided outstanding service. Had great music choice

Great lively atmosphere, service was great and the pizza was delicious also raspberry Daiquiris

Food was good it just took to long time to get it. Services was slow and don t know because it was a Thursday that they didn t care or don t know. The location was nice but the floors where dirty and tables not cleaned fast enough. It felt like the servers where doing it on purpose to not get more people. I am sure that they also get tips for the service but who knows, this is in Canada and first time here so don t know how things are over here.

I had a really bad experience in this location. I came with 4 friends to have lunch and one of my friends had stomachache, so JUST HE brought his own special food, the rest of us ordered several dishes. The waiter was rude with my friend and told him he cannot bring his own food. Even after explaining the situation with her, she refused. My friend had to go and literally eat outside of the restaurant.

Service was so slow I didnt know if I would get served didnt even pay attention to me so just walked out

Does not offer promotions that the company advertises. Completely misleading.

When visiting Clifton Hill we always make a pit stop to this BP for the bar! Always has great staff working and always busy but super efficient!

The food was delicious. The service was also really good, we got seated quick.

I wouldnt even give this one star. We went for a family day full of fun and it was horrible. My pizza came out with a hair in and and undercooked they took it back and it came out over cooked with no sauce. The manager had come over and was extremely rude. Leaning against the back of the seat my sons were sitting at. First thing out of her mouth was whats the problem here. I explained the hair her response was yes I saw the little fluff. Um no Maam it was a black hair. She then looked at my pizza said thats well done and said the other pizza had extra sauce. Well I wasnt talking about the other pizza I was talking about mine. So I stated I wasnt going to pay for it because she was being rude and ignorant she then reached over my child aggressively almost spilling water on him and grabbed the plate and walked away. Then the waitresses were rude for the rest of the time of us being there. This is not a family friendly place and I hope things change or management does because she was extremely unprofessional and disrespectful

I recently dined at Boston Pizza and wanted to share my experience regarding the service I received. Unfortunately, my visit was overshadowed by the lack of attentiveness from our server. While the restaurant itself had a lively atmosphere with attractive decor, it seemed like our server was overwhelmed and unable to provide prompt service. We waited quite a while to have our orders taken, and our drinks took longer than expected to arrive. I felt somewhat neglected during our meal, which detracted from the overall enjoyment of the dining experience. On the positive side, the food was delicious, and the menu had a great variety of options. I believe that with improved attention to service, this location could enhance its overall customer experience significantly.

Unicorn lemonade was gross Service was mediocre Foos was good

Our server McKayla was absolutely awesome!!! Super friendly and made sure everything was perfect!! She has the personality ever server should have!!

The worst pizza ever eaten in my entire life. If you want a frozen pizza, go to Boston Pizza. To make the experience horrible, the table was wet and dirty. Even the server /waitress forgot to bring napkins. Definitely, not recommended. Too pricey for one person only acknowledging that the service and was way below of expectations. Shame on you Boston Pizza. Shame on you!!

i have been here a number of times and always had great food and great service. during my last visit i was greeted with a smoke by the hostess named Emily. We asked to e seated close the a tv so we could watch the game and that was not a problem. we will be back.

Food was great and the atmosphere was great, watching baseball and eating pizza. Servers were great and super friendly, thanks to Kenna H. Will come back soon

Wow what a great time I had with my family! Kenna H was truly exceptional! Her service was outstanding, attentive, and truly made my dining experience memorable. My thin crust pizza was cooked to perfection, definitely coming again! Food

Our server Kenna H was just wow! She made this dinner the best experience I ve had in awhile! Plus the food was perfect

This restaurant is located right in the middle of the attractions. There were many staff present however not many of them cared to attend to us after 20 -25 mins being seated. No drink nor water after a full day of activities with kids. Some of the server pretended not to see your waving hand when they walked by. It was only if it was only 1 or two but a few of them were like that. Experience was terrible. Food quality was okay like other Boston pizza. Will probably not go back there again even we r regular to the falls. The music was unnecessarily loud making it hard to hear anything .

More than their food we like the way they treated us. Thanks to Michelle. Lady with a smile always on face wherever the table she serves.

Disappointed that they didn t offer normal cheese and pepperoni pizza. I am glad that they have their menu available and I was able to see this before we were sat at a table Parking: Far nothing close

We stopped by for dinner and had a grilled chicken bowl which was actually very good and the amount given is perfect. We also had the steak and we were asked how we wanted it cooked we said medium well first time it came it was well done. We told the waitress that it was not made how we asked they took it back brought another one it was also well-made, almost burnt taste we told the waitress again, they apologized. We had nachos with beef they were OK. We had the bug pasta it was OK as well. We had a fishbowl bulldog to drink that was amazing!

Love coming to this restaurant. Food and service are amazing. Kids menu is also great.

This restaurant is in an amusement park/carnival type area called Clifton Hills. Boston isn t necessarily known for pizza, but our family ended up at this restaurant during our trip to Niagara. Two adults and one teen. We were served by Joanna M. I d like the management and owners to know: Joanna elevated our dining experience. She first brought out our drinks with a plate of lemons and limes, a nice touch. Then she brought soft wet hand wipes before our meals came out, which showed extra care. Then she brought a plate that had extra napkins, ketchup, salt and pepper things we didn t have to flag her down later to ask for. Joanna was so organized, thoughtful, and her service was so civilized. Our food came out and she checked on us twice. She was warm when the check came out and also brought out after dinner mints. I really appreciated Joanna s care. It was really notable and memorable. It felt like she understood fine dining quality service even though it was Boston Pizza and there were arcade games around us! If I were a business owner, I d promote her or offer her a management position. The way she thinks is valuable to a business bc she shows heart in her service and would earn loyal repeat customers if she weren t in such a touristy area. I was impressed by her and can always spot a gem employee. I ve never written a glowing review of a restaurant employee after one visit, but thought I d do so to recognize Joanna for making our visit there memorable. I can t comment on the food bc I only had a Caesars salad. But even then, Joanna asked me if I wanted bacon or not. Nice.

Boston Pizza offers a pleasant dining experience with a nice atmosphere and excellent service. While the food was just okay, the staff went above and beyond to ensure a good experience. The welcoming ambiance adds to the overall appeal, making it a comfortable place to enjoy a meal. If youre looking for great service and a nice setting, Boston Pizza delivers, even if the food doesnt stand out. Worth a visit for the atmosphere and hospitality!

2024: 5/5 - Staff were SUPER friendly, food (pizza) was delicious, place was clean despite it being so full of tourists throughout the lunch rush. Outstanding service overall! Parking: There are a number of paid parking lots about a 5 minute walk from here...

Staff was nice and service excellent. The food was very good and it was nice that it was open late!

The food was good, the waiter not very friendly, but overall good experience.

We love Boston pizza

Beautiful convenient location in Clifton hill. After a long day of walking this Boston pizza location is nothing less than heaven. The staff is very friendly and service was very good. We were a group of 9 people and they accommodated us accordingly. Washrooms were very clean and overall great location. Food was delicious and fresh.

Love this food. It tastes fantastic. The restaurant had an arcade beside it called the great Canadian midway, which was very convenient. The service was awesome and the staff were very nice I recommend coming here.

We were looking for something different when we d cided to try Boston Pizza. What a nice place. We were seated fairly quickly and our waiter was right there to get us started with drinks and take our orders. My husband had the ribs, which were so good and I did the create your own pasta dish. Everything was served hot and very good! Our waiter was a nice young man who checked back every couple of minutes to make sure our meals were ok. All the staff were busy keeping the areas clean as soon as customers left and were very nice. We will be back!

Eaten 3 first courses of pasta and one second course of meat. Everything excellent and plentiful. Fair value for what we ate.

The taste was great

Unfortunately, the waiters were unfriendly and inattentive. They had a lot of attitude. Also, the tables were not cleaned properly.

Poor customer service. Rude staff. Were not able to accommodate two families at two separate tables, claiming they can not offer a waitress for the two tables since the tables were a table apart. Would not assign two different waiters to each table. Very disorganized and unprofessional. Watch out for the hostess. Terrible attitude, very rude. Would not recommend at all.

Customer service really required a lot to improve, no positive sentiment, Probably due to high demand this branch don t bother to making sure for a pleasant experience for the customer which is really disappointing.

Served our meal with a smile, quickly, we didnt ask any questions about activities and the waitress answered us with kindness! Only negative point, we eat next to the arcades, a lot too noisy

The food is really so so. My pasta looks and tastes Chinese fried noodles. Lol.

I had a disappointing experience at Boston Pizza on Clifton Hill. The service, particularly from a staff member named KARLIE, was unsatisfactory and raised concerns about her professionalism. Despite our request for a couch seat to accommodate our baby, we were told to wait 5-10 minutes for cleaning. After waiting 30 minutes, no one attended to the table, and when I inquired again, I was told no such seating was ever available. This experience felt not only frustrating due to poor service but also disrespectful. Additionally, KARLIE seemed to avoid us as we left, which only compounded the negative experience. Overall, this visit was marked by a lack of proper customer service and an uncomfortable atmosphere.

Came down from London Ontario for a little vacation. Had a wonderful dinner served to us by Anik he was so awesome, friendly, quick and polite I cannot say enough good about this gentleman. He even went out of his way to make my boyfriends birthday special. Will be back again to say the least and hopefully he will be our server again. Thank you Anik keep up the fantastic work.

Sean served us well

Mckayla is the way to go. If you want the best service ask for Mckayla!!

I came in for a fish bowl our server Sean was incredible always made sure we had everything we need he made the experience amazing!

Jessica was a great server and I highly recommend eating here good food amazing service and a fun area to be in

Had Bella as my server. She always went above and beyond to provide a wonderful experience.

Emily Dale was amazing and super sweet! Excellent visit!

We had an amazing dinner at this Boston Pizza today. It started off with our very kind server Bray D coming to offer us drinks at the perfect time. The food came on time and was very delicious, very reasonable prices and I highly recommend this Boston Pizza.

I just went to Boston Pizza to Redeem my signup reward, I asked to a staff, she were at the front desk ; when I told her I just come to redeem my reward she laughed at me . And told something to a coworker, he also laughed. No value given. Worst Experience Ever

The service we received from Nathan on Saturday was incredible. Thanks a lot

Brayden is a great writer. I always eat At here when I come to Niagara Falls. Brayden is the best person in the restaurant.

Brayden was a great waiter! He was prompt and polite. Despite the area being very busy we were seated and served propmtly!

Had an amazing experience with Emily Dale as my server. She s clearly running the show at Boston Pizza Niagara Falls. Will come again because of her!!!

Prices are a bit steep, but the food was delicious and the atmosphere was decent.

Our waitress was so good & personable. Her name was Emily! We really appreciated her patience as we had a baby with us. Great waitress!

Food and server were ok. Bathroom was disgusting! In the women s bathroom, we were only able to use one stall. The rest were clogged and had p**p all over the seat. The one stall that did work, it had no toilet paper, so you had to reach under the other stall to grab toilet paper. I can only imagine what the kitchen looks like. I informed the manager on duty and he said that they didn t know since they use the guys bathroom. Huh?! Not even a mention of: We ll get someone to clean it right away.

Great food. Aly was helpful w questions we had In area, very good service! Salad is huge!

Anik was an amazing waiter for us and made us feel so welcomed on our trip here!!

Aly was such a great server. Made our dinning experience a fun one. Atmosphere was good, and the food was delicious. We will be back for sure.

Great food and service. I stopped by after walking around Clifton Hill and looking for dinner. I sat at the bar since I was by myself and didn t want to take up a whole table. The bartenders were kind and efficient. I have the spinach and mushroom which was great but too much food for me so I took home about half of it. Definitely recommend stopping by.

For Aly, thanks for your great service.

Not so good service, the food was good but service was not upto Boston Pizza standards.

Had a great time at this restaurant right in the heart of Clifton Hill, Niagara Falls. The food was great and out waiter Charles made sure all of our needs were quickly taken care of. Definitely would recommend!

Emily D. was our waitress! Really great customer service. Smiling, nice and she was making sure that we had everything we needed!!! Best waitress:)

Super excellent and delicious pizza

Our waitress McKayla was fabulous! We came in on a busy Saturday night and from start to finish the service was upbeat and friendly. We had our drinks and full meals in 45 minutes which was impressive considering how mobbed the place was. We come here regularly but never on weekends/holidays to avoid slow service but that wasn t a problem at all.

Foods ,services and staffs are really good. Thanks Mckayla.

After a long day of travel from Alberta, we stopped in for supper. The staff was very efficient and McKayla made sure we were well taken care of. Will definitely go back again.

Did not like the parmesan cheese, is a good way if screwing up a hawaiana

Hello to Mckayla who did very good job today.our families visit this location around 6:00 pm. It was very busy and lined up as usual on special day like long weekend. Food was amazing.. Let us tell the store manager or the owner about this beautiful girll..she had a smile on her face all day long .. she try so hard to make sure every Table she served be 100% ok. She do really deserve to be a store manager soon..she knows the business.. She came to our table 3 times and asking EVERYTHING ITS OK? I promise if I come back next time with my wife and kids ask for Mckayla for sure. Thanks again for your service. Benjamin& Maryam Toronto.

I tried the spicy chicken sandwich, the sandwich was very tasty! However my side Ceasar salad was a bit on the wilting side and the bacon crumbles seemed a little questionable. The host told us before we even sat down that they were incredibly short staffed and had a full house. We expected service to be delayed and it for sure was. We had to flag down other servers since we haven t been visited by ours and didn t have silverware or refills.

Burned tomatoes on Mediterranean pizza; have no idea why they serve thick cold FRESH tomato slices on the baked pizza

everything was amazing today it was pasta tuesday and our server jessica let us know about the great deals we had to offer. she was so attentive and paid attention to our modifications.

I really enjoyed my chicken Ceasar salad. Atmosphere was great and the employees were very nice! Ill be coming back with my friends again.

Food was good and McKayla did great with such a large group and on Canada Day!

This place was right next to the skywheel. Attached to the midway Arcade. The food was delicious, I love Biston Pizza quality. The best part was out Server Kelly VT. She was kind, friendly and helpful. Her service made our experience much better. Thanks Vegetarian options: Vegetarian pizza was tasty

After a long long week of moving houses, my partner and I decided to treat ourselves with a fun night out. I just want to say, and thank Madison for providing a fun, kind experience for us! She put up with my partners jokes all night so she deserves a raise for sure but for real, well be back!

Had a great dinning experience with excellent service from my server kelly

Charles did an amazing job serving us. He was very attentive, efficient and friendly. Food was awesome and service was even better!

This is one of the best Boston Pizza s I ve ever been to. Came here for the first time on Sunday and had the chicken and mushroom fettuccine, which was delicious. Highlight was definitely our server Kelly; she was super personable and service was excellent! Will definitely be back next time I m in Niagara.

Our server Kelly made our experience at Boston Pizza amazing!! We usually hate going to restaurants in tourist areas because we never have good service, but Kelly changed our minds! She was on top of everything with us, fast service, super friendly!! Will definitely be back!

Food was excellent and the service from our server Kelly was even better!

Thank you Charles for taking such good care of us. The food, the service and the atmosphere are all 10 stars. Highly recommend.

We had the pleasure of having Emily D as our server. She was quick to serve us, hot food, cold drinks and very friendly! 10/10 would recommend

Worst experience the manager Dev (bald Indian guy) was swearing at the customer and servers were very rude and arrogant for no reason! Did not refund! Assaulting customers and on top of top physical assault is kinda casual there! Tried to contact headquarters about this incident but nothing exactly happened! Horrible service and experience

Probably the best value on Clifton Hill. Huge space, clean, quick, friendly service. Great value for kids meals, and especially compared to the rest of the options around. Food portions are huge and the a/c is pumping. We went there more than once since it all of that going on for it. Definitely recommend.

Came back after 6 years since my last review the food is good and the waitress was very fast and took our order very fast as well. They only think is that 4$ for a ranch dressing side is a bit much but it is also super kid friendly

One of my preferred restaurants in Canada

Brayden was amazing! Such great service will definitely be back

Mckayla was incredible, service was A1!

Mckayla was our waitress and she was extremely sweet. She was very nice and gave us a great service. I was extremely pleased about her customer service!

Had a great experience! My server Kelly was awesome!

I went yesterday night to this location . The bar has space to sit I was trying to get attention from the bartender and he ignored me twice . I still ask the other guest if the seat was empty they said yes . Was sitting there for 5 minutes getting ignored . The girl server came by and ask if somebody took cate of me I said no . She served me the drink and left after that I wanted to order the food for take out and waited again for somebody to get acknowledge. The same server came by and ask again did anybody come to you . I said no she then send the bartender who was at the bar finally got him to come to me . I ask for jambalaya with Alfredo sauce to go and he said yes . When I reached home saw the jambalaya was made with marinara. And there was 3 pcs of small sausage few pcs of chicken and few pcs of shrimp it was dry . I am very disappointed with the service and food .

I had an exceptional experience at the Boston Pizza Clifton Hill branch in Niagara, thanks to Coleman. He was wonderful and professional throughout our visit. His attentive service, friendly demeanor, and genuine care for our dining experience made our meal truly enjoyable. Coleman is a fantastic asset to the team, and I highly recommend this location to anyone looking for great food and outstanding service! Thank you so much Coleman

Sean was funny and efficient! Super polite!!!

I came down niagara to celebrate canada day, and Aisha seated me with kindness, respect and her positive attitude made the whole environment so much more better.

We enjoyed the taste of pizza, however the service was not satisfactory. I would recommend the resturant manager to more carefully select the staff. Some of them are not really willing to serve the guests.

Charles did a great job. thanks!!!!!

We ordered 2 types of pizza, chicken wings and a bowl of pasta and we didnt expect the serving to be more than enough for the 2 of us. Nonetheless, highly recommended will make sure to dine in again the next time we visit Niagara Falls

We had Jessica tonight as our server! She made sure we had everything we needed for the night. Great food and service all around.

a server/waiter named Nathan is an amazing worker at boston pizza. makes the place more lively, was really nice and awesome. leave him a great tip. you wont be disappointed getting served by him

Always a great place to stop in while in Clifton Hill to have a couple drinks and appetizers! Our experience was made even better by our server Kelly. She was so fun & attentive! Loved her!

the hostess named Emily with the red hair was polite and helpful. she seated us at a table where we could watch the game as we requeated. the food and service where great i would recommend boston pizza to anyone going to niagara falls.

This place is fun, the waitstaff is incredibly helpful and knowledgeable, the vegetarian options are excellent with the staff 3ven knowing what different kinds of renet are. Not too expensive considering the location. Absolutely 5 star experience.

Went to Niagara Falls for a little bit of fun and ended up at the Boston Pizza on Clifton Hill. Our server Madison was super nice, polite and very attentive. Our pizza was hot and delicious and our drinks were cold and refilled when empty. What more can you ask for?

Lauren made lunchtime with five kids easy and enjoyable! Thank you so much!!

Great menu, plenty of seating and well organised restaurant. We had excellent service from Sean who was attentive and friendly. Food was lovely and everywhere very clean. Would definitely recommend.

Great experience! Thanks to Emily for her amazing service.

The service was terrible, they kept us waiting a long time to give us a table. The staff and waiters in a bad mood. The taste of the food is nothing like the Boston of the city. Very bad experience!

We had a great experience at the Boston Pizza on the Hill. We ordered the Spicy Perogy Pizza which was excellent. Madison was our server and she was very kind and attentive. Service and food was 10 out of 10.

Julia the hostess was so kind and friendly. My family and I were looking for a table with a TV view, and she immediately found one for us. She was incredibly cooperative and super helpful towards us. Anyone would be so lucky to interact with her!

Line was long, but the receptionist made up for it. Julia S. was awesome. She let us find our best table. The staffs were amazingly patient and helpful. Wow. Will definitely recommend and I am coming back.

My server Degen was amazing. Great young women inspiring the newer age. Love to see stuff like this in growing establishments, food great as well. My wife and I will be returning.

We sat in the bar and our server chelse She was very attentive knowledgable of the menu and so nice to our kids. Very positive nice girl:)

I recently had the pleasure of dining at Boston Pizza and was absolutely blown away by the exceptional service provided by my server, Kelly. Kellys attentiveness and professionalism were top-notch. She took the time to explain the menu, made fantastic recommendations, and ensured that our drinks were always full. Her friendly demeanor and genuine care for our dining experience made the evening truly special. Its clear that Kelly takes great pride in her work, and it made a significant difference in my visit.

Thanks Mckagla

Loved my garlic creamy pasta, so much delicious selection. Enjoyed the wings as well.

Kids menu good they have kids activity sheets! It s a good idea. but tables are sticky

The bar chic made me the worst Pina colada I ever tasted like just water ice and a ml of flavouring and when I went around the corner of the bar to get it, caught her talking to another bar guy about me! When you are paying $10 for ONE DRINK you expect it to taste like something! Nathan the waiter was excellent in contrast. My quesidia had ingredients in it I didnt like and was soggy as takeout; my son liked his chicken parmigiana.

This was the best Boston Pizza I ve ever been to! Will definitely come back more often. Our server was Charles and he was the sweetest and funniest server! We will be requesting Charles every time!!!!

Great service. Delicious pizza.

I had such an amazing experience here, the food was excellent and the service was impeccable. Kelly V helped us and she was so kind and really took the time to be attentive with us while she was also very busy. I ll be back here again for sure!

Our family came to Niagara Falls and the food was really good at this Boston Pizza. We had Charles as our server and he did a great job attending to our needs.

We always come to this Boston Pizza when my wife and I get off work. Love the Bartenders and management here! Great atmosphere with amazing service!!! They always go above and beyond for my wife and I!!!

Selena was great even after our pizza was sent to another table (not her fault). Anthony, the manager, came by and spoke to us and made it special for my mom and cousins birthday visit. Thanks guys will be back again!!!

Selena was amazing!!

The food experience is mediocre while eating and leaving a bad aftertaste. Not to specify the waitress bringing the items which we specifically asked to remove from the order and rushing off to bring the first thing which was specified without hearing the entire request. Wrong items were provided and there was the delay between items which resulted in a unpleasant experience.

Thank you kelly vt

McKayla was our server! She was great, very friendly and made sure our experience was great! She also gave us some pointers on where to go and what to see while in Niagara Falls

Aly was absolutely amazing! She really took the time to take care of us and ensure all of our needs were met. Couldn t be more thankful for her friendly face and hospitable service!

Salad came with hardly any dressing, was told they charge for an extra cup. Waitress was very nice, but was a bit disappointed. Vegetarian options: They have salads and pasta.

Causal dining place and serves the purpose of getting together with friends. Great food...if you are a vegetarian try the veggie and margarita pizza! Vegetarian options: Good vegetarian options. Limited but good!

Sydney C was my server and she was great! 10/10 service

Taylor was the best server EVER!