Chucks Roadhouse Bar & Grill in Niagara Falls

Second time where the service was absolute dog crap. I would have tore a strip off whoever was running that place but I had a meeting. Specifically, the waiter, if you want to call him that, came back to question our order when he was told directly and then claimed he wasnt informed. Took them 45 minutes to deliver food. I will NOT be back.

Amazing service. Quick and hot food. Prices are great. Food quality; you get what you pay for.

Food is absolutely amazing, love the cooks and severs. Management on the other hand, absolutely atrocious. Rude and condescending. The menu special for Thursday beer pitches clearly states pay $2 more for import beer. It was $6 more, that wasnt a problem for us. Our bill was roughly $214. It was the way we were spoken to. Talked down to when he clearly couldnt comprehend the way the menu was layed out wrong. We went out for my fathers birthday and nothing was offered. They must really be struggling for $6. Parking: Not enough parking for the amount of people they can accommodate.

4$ 18 oz draft beers are a hit. Good menu. Not all of it cooked the way I like but it is a reasonably priced restaurant with good staff... Hard to beat.

First time and Chuck s and last time at Chuck s. Looking for somewhere new to try as we just moved into the area. Ordered appetizers drinks and mains. Asked for one main to go for a kid at home. Server brought the drinks and appetizers, ran out of drinks while waiting for mains, server did not check in on us. Watched tables that were seated after us get food. Still no check in from server. Then a guy brings us over two bags of food and states that all 4 meals were in there? Talk about trying to get you out. We had to call our server over so we could pay. He seemed unfazed by it. He stated he put the order in right, then got me the bill. On the way out, talked to the MOD, he offered to unbox my food so we could sit down to eat. Seriously, the place felt unwelcoming when we walked in and the feeling continued. If you are looking for inattentive staff and cheap food, this is the place for you. If you are expecting any kind of service, go elsewhere. The MOD did give a 20$ go for the experience ( that covered the tourist tax on my meal) I gave it to a couple walking in as we were leaving.

Excellent service! Mo.. was attentive, friendly, and made great menu recommendations. A seamless and enjoyable dining experience!

Great restaurant, good atmosphere with fair prices. Get out of the house and watch the Leafs game with a $4 beer and good cheap food that won t break the bank. They ve got a good thing going here and other similar restaurants should take note.

Won t be back! Ribeye steak dry and tough. Frozen corn in a little bowl-cold, baked potato awful. Server was pleasant. Restaurant was cold and drafty. Never again!

My 2nd time at this location, the 7 ounce sirloin with a pan full of mushrooms and sweet potato fries was delicious, and the price was unbeatable. My companion had appetizers which she enjoyed. It was also fairly quiet Sunday evening so we could easily converse. Recently we returned for a third visit, service by Sara was wonderful. We changed our orders and she handled everything so well. Food was good as always. Thanks again.

Excellent service

Met friends today for lunch and we were lucky enough to have Victoria as our server. She gave us over the top service and made us feel really welcomed. Victoria suggested the rib special. It was delicious as was the 7 oz steaks. I hope Victoria is there on our next visit!!!

No pride in product here at all. The so called RibEye Steak was overcooked, tough, and dry. Had to dip it in catsup to eat it. Soggy cold tiny portion of freezer corn in a little cup... gross. Small dried out baked potato. This is 2 for 2 crappy experiences at this dive. No more Chucks Rd house for us. On the up side the server was okay.ish

Amazing food prices. Great deals on certain nights as well. Great bar and seating area. Definitely worth checking out. Chucks has made it affordable to eat out again!

Good quality food and decent portions for the $$ Glad I dont have to go into the tourist zone anymore for this restaurant Wheelchair accessibility: Clear flat transitions just not quite enough accessible parking for a restaurant this size.

Steak was not cooked properly not 9nce but twice and wasnt given any cutlery until we asked

Everything was perfect, loved the professional service by Moh.

Great service, food was brought quickly and tasted good. Will def be back for another game night!

Had an opportunity last week,to enjoy the newly opened Chucks roadhouse.The food was super delicious. The staff is friendly and polite. Highly recommend this place.

Food and service were great. Very loud room, need some sound absorption on the walls/ceiling.

Great food and fair prices and I love Chucks in Fort Erie however, this was the worst service I have ever experienced. Slowest service, extremely unattentive staff, floors sticky everywhere. Very disappointing.

Ethan is incredible! Loved him so much at the st. Catharines location that we recognized him immediately at this newer one. Ethan should be the ambassador for Chucks. Hes so fantastic

Okay service, good food at more than fair prices.

The portion sizes of our dishes were so small that were defiantly not worth the money. All items were cold and over cooked. Spent over $125 for our order and I will never order here again. Very disappointing!

Coming from Boston, this is the best food Ive had in all my years visiting Niagara Falls. Just wanted to visit family and we chose this location for Chucks and it was the best decision. Great service, really friendly owner, and amazing food. Thanks Rick!

I really liked the food here, and service was immaculate. Great choice of music. Definitely going to bring my whole family here next time

I always choose this location for Chucks. Harleen is a very nice server! Very patient and attentive

Great value

Great place to enjoy good food and a pint.

I have visited this location many times since its opening this past summer. Always had great service. Parking though is always a problem whatever time of day you arrive. This visit we were able to find a parking spot as it was before 4 pm on a Friday. Entered and sat at the bar. No service for 15 minutes. Bartender extremely busy with 2 tables of load boisterous customers. Two other customers arrive and are seated by the shift manager and given menus. No service so far for my wife and I. Waitress is pouring her own beer for the customers. She takes their order and serves them. Only one couple in the dining room separate from the bar. Manager is walking around oblivious to the bartender and his inability to serve everyone in the bar. Still only one in the dining room. Patrons in the bar area tables are getting louder. After 15 minutes and seeing others receiving service and the noise volume increasing it is time to go. Went to the Ferry Street location and had service within a minute of arriving. The first location is new and either have no idea yet of what they are coding or are management is totally incompetent. I was looking forward to having a Chucks closer to home but will still go to the Ferry St or St Catharines locations where service still is a priority.

The food and service was amazing.

First time here & had the pleasure of having rocchina as a waitress and she was amazing and kind. We will be back!

We popped in for dinner and had the most pleasant servers. Our group of 3 had some dietary concerns and they certainly went out of the way to make us feel comfortable and happy. They even adjust the menu a bit to accommodate my guests from out of town. The food was delicious. We will definitely be back.

Best steak I have had in a very long time.

It was our anniversary & everything was perfect! Steak was so delicious Thank you to our server Nickola Food : 5/5

Excellent experience, sirloin steak, chicken n ribs, ribs, steak n lobster. All were excellent, fall off the bone ribs, steaks cooked perfectly. Service( Zo) was quick,very clean restaurant. Cannot beat the prices, full rack of ribs , steak $15 , Leafs we re playing so 18 oz Molson Canadian $4. Defiantly return

Chucks new location at Thorold stone road is absolutely terrible. Kids meal were cold and fries were old. I told that to the waiter and he said: that s the way fries are here. Excuse me, but it s not. We ve been to a lot of chucks. We ordered wings, and they brought boneless (it was chicken fingers, same as the kids meal) absolutely trash. Don t waste your money here. It s not worthy.

Actual trash worst chucks I ve ever been to don t even know how to make simple cocktails lol such a disappointment

Was there to celebrate my birthday was great food and great service. Will visit again.

I had an amazing experience at Chucks!! My server Hope was amazing, she was so friendly and did an excellent job. I will be coming back to this location just based on my experience tonight. If I could give Hope 10/5 stars I would.

Food is good service as professional for groups

food is good, but the service needs a lot of improvement. They keep on forgetting orders ... A lot of mismanagement, I go here with my family almost every week because its right across the street from me, but 50% of the times, they mess up our order.

Great food at a reasonable price. Great service

Everything was extremely awful and the managing staff is rude and lied about discounting our bill. We had many issues with the dinner including waiting 90 minutes for our food after we ordered. The managers were not cooperative and in fact we re argumentative. The one manager came over after we asked for a discount, and she told us your bills have already been discounted, do not worry . I assume she was talking about the issue at hand but she was referring to the half price apps everybody gets after 9pm. So when I told the other manager what she told us they still did nothing for us. One of our friends came an hour late and she received her food 30 minutes before the rest of the table who have already been waiting an hour for our food. Worst experience I have ever had in any restaurant and I ve watched my grandpa die of a heart attack at Denny s man. The managers are rude and lie straight to your face.

I don t know what to say other than shocked as a server. I tipped 15% usually 20%. No ketup no napkins. Had to ask for refills on drinks. My friend ordered a steak medium and it came out raw. Management offered $6 off not worth it but we felt bad for the server. Not to mention that our food that we ordered 1 hour before our extra guest came out before ours. Server said the kitchen ran out of paper . As a server I would NEVER serve a dish ordered after 4 mains before that.plus management LIED and said they would discount our food for being an hour late but never did. Never coming back. Shame on the management. Waiting for a refund

Food took over an hour. Server said they ran out of paper in the kitchen. Ordered steak medium and came out bleeding raw. Managers were rude, unprofessional, lied about giving us discounts and had earbuds in his ear while working. Would not recommend. Will not return.

Food hot, good, but the second worst service, the worst was chucks in fort erie, never got asked about a drink refill, or anything else SO SLOW, about a dozen fries

Portion sizes were significantly smaller than other Chucks restaurants we have been to. Calamari and Fries were really overcooked. I ordered the Philly Cheesesteak and they put BBQ sauce on it, which was unexpected and unappealing. I would definitely not recommend it. Service was very good and the place was well laid out and spacious with ample TVs to watch the game. I am not sure if I will come back to this one as it failed to live up to the Chucks standards we have grown to know and love.

I recently celebrated my birthday at Chuck s Roadhouse in Niagara Falls, and it was an incredible experience! The food was amazing, and the service was outstanding, especially from Chris, who made the evening special. Our appetizers arrived so fast, and everything was fresh and flavorful. The main meal was also served quickly, and every dish was spot-on. The restaurant itself was very clean and welcoming. I ll definitely be coming back for another great dining experience! Vegetarian options: They had an amazing veggie burger as well.

really good steak really good price

Honestly have never had a more exquisite experience. The service was phenomenal with constant hospitality being offered, the food was delicious and not to mention the prices. Getting that quality of food for that low price is just heavenly. Overall I love every second I spent in this place and will be visiting again, thanks for the experience Chuck s!!!

There has got to be fake reviews on here. Waited over 30 mins for drink order. I should. Have walked out.

Really enjoyed my time at Chuck s, server Rocchina was great, very helpful and attentive. Would come back again!

My husband and I were in for dinner last night and our waitress, Rocchina, was AMAZING!! She was very helpful with the menu, fast and attentive. Had a great experience will be back for sure.

Food and service is excellent. Despit the fact it s newly opened, have lot of new staff but still doing awesome.

Excellent service by Ro. Food was good. Its hard to have a conversation, the atmosphere is loud. Needs something to absorb the noise

The food was mediocre at best, fries were cold and tasted like cardboard. I had the Philly cheesesteak sandwich which was deli roast beef with red onions congealed mozzarella cheese and bbq sauce not a Philly cheesesteak. When the waitress asked if we wanted dessert we asked to see the menu and she walked away without pointing out that it was on the back of the drinks menu. Overall I wouldn t recommend this particular Chucks Roadhouse.

We had the pleasure of having Hope as our server tonight. She is hands down the best server ever. She is polite, friendly, down-to-earth, funny -- an overall pleasant person to be with. She made our night a time to remember. I cannot say enough good things about her. An absolute treasure, and Chucks should be more than thrilled to have her. Ps. Youre the best. ;)

Best service and food at a great price

I called around 10:40 to ask wht time they do their last order they said 11:30 last call for food. I was there at 11:07 and they said sorry kitchen is closed mind you i called ahead to know. Very disappointed

I have always liked chucks as its a great value for dollar restaurant that being said I have been to many locations. I love this new location! Very clean establishment, great service, super friendly bubbly smiling servers, been a few times already and havent had a bad meal or bad service yet, Im so glad they opened this new one in the falls it really was needed. Keep up the great work all.

I was excited for a new chucks to be opening, but after my experience there, I wish I never went. They tried to take away food as I was eating it. The real 1 star here is the food. I ordered appetizers and as I ate the boneless chicken wings, I noticed they were soggy and had a strange texture. Stupidly, I ate them thinking I was being paranoid. An hour later, I began violently puking for hours. Do NOT go here.

I went there for the first time i really enjoyed my meal and the girl in front(vishwashjit) is very nice as i was bit confused for my order she helped me by explaining me the ingredients. I am the guy who is very picky if it comes to food. The overall food quality and environment was so amazing

Awesome food and drinks for a great price

Restaurant is really good, its was a great experience, it is affordable as well.

Great food and excellent service! Rick, the manager, was attentive and made sure everything was perfect. Highly recommend.

Was our first time with family ,food was too good,waiter was knowledgeable,ambiance was on top. Spent a good time there . Manger was helping too,it was a nice experience

Chucks , Phenomenal experience with family last week. Constant hospitality with good price. Looking forward to come back again.

Awesome food and service!!

Very great restaurant to visit. Food is marvellous. Staff is very humble & polite. I enjoyed my evening remarkable.

My sandwich was delicious but the French fries were lacking. Place was amazing after the renovation and very clean

Half our meals were good, our fish was over cooked .. we ate some so did not complain. But system went down .. after 45 minutes we calculated our bill , went and got cash & finally was able to leave! Not impressed with the way management handled the outage!!! Poor waiter could not do anything.

This was our first time at this new location The food was meh and the service was terribly inexperienced ! Both of our steaks were extremely undercooked and when we told our server she reminded us of how we ordered them and began to explain temperatures of the steak !! Seriously?? We know how to order a steak and how we like them cooked. We ate what we were given because Angy never came back. We sat for quite a long time with our dirty plates in front of us and when she finally came back she asked how everything is. We were ready for the bill and she asked if my husband and I would like separate bills! While she was gone for another 20 minutes a server that was not ours stopped and picked up our dirty plates I don t think I will return until they work out some kinks

Very disappointed with take out we ordered, called and told manager who said he would call back in five minutes, never called back. Sticking to locally owned restaurants from now on. Spinach dip is more like spinach drop.

Okay, chucks is certified

Great food and fantastic Vikas is a fantastic server and a credit to the restaurant. Prices are awesome

Very good services, food is good. Vikas our server was great

Great location for locals. Friendly servers. Nice patio to relax on

Food was great. Service was beyond. Angy really went out of her way to take care of us.

I had an amazing night at Chucks ordered my favourite - the Smokehouse Burger and customized my loaded cheese fries just to my liking Also got the chance to speak to the owner Rick who went above and beyond for me!

Went to Chucks with a large group of friends and we will all definitely be back! The food was decent, the prices were great but the service was amazing! We were served by Vikas who had the most wonderful personality, was very knowledgeable and made appropriate recommendations based on our inquiries. All in all it was a great experience, Thanks Vikas for a wonderful first impression of Chucks!

I recently visited the new Thorold Stone location in Niagara Falls, and it will be my first and last time there. Despite our waitress doing her best, the food was a major letdown. The deep-fried wings, calamari, and chicken fingers all tasted similar and were overcooked. The wings, in particular, had excessive batter and looked more like deep-fried jalapeno poppers than traditional wings. I sent back 12 of the 16 wings, so they took 75% off the item.. Additionally, the pita bread served with the spinach dip was extremely hard, seemed as if it had been deep-fried and overdone. To top it off, my daughter ended up with a stomach ache from the chicken fingers. We also discovered that this location doesn t serve ribeye steak, which was another disappointment. We usually go to the St. Catharines location, where we ve never had a single issue despite spending around $275 a month there and the portions are bigger. It s a shame because the new location is closer to us, but the overall experience with the food has made it clear that we won t be returning. I really wanted to like this place :(

Our server Hope made our experience fantastic! Hope went above and beyond with her kindness and recommendations. Fish & chips was delicious :D

I am a local lived all my life in the falls. In fact I lived across the street at one time. I have been here 3 times. After the second time I told my self I would not go back. As my wife had some very over cook food. And after we mentioned it to the waitress. The bold manager come over and says to my wife. WHATS UP? Come on be a little professional lord. She when on to tell him what happened . Tonight I decided to try it again. Oh my.. Told my wife we could relax and have a pitcher of beer on the patio. NO FOOD. Well after waiting 20 minutes for the beer to get to the table. It Come to us 3/4 full. I looked at my wife she looked at me and said never again. I looked in at the bar and there was the manager. Dont waste your time till they get there s..t together here.

A fabulous experience at Chuck s. We had dinner on the patio. The food was really good from start to finish. Our server, Angy went above and beyond to make our experience perfect. I know I ll be back again and again.

Terrible service. We walked out on tonights visit as we were ignored and no one really cared.

Visited recently and i must say the service provided by Hope was great! The atmosphere was very inviting, defiantly will be back.

This is a new location and the atmosphere is open and fun. I ordered the 7 top sirloin and it was cooked to my liking (medium well). I had a couple of chewy pieces but the flavour was excellent. My side Caesar was good, Id recommend that you order it. My husband had the porterhouse which was good as well. Again, there were some tough spots but he liked the flavour. There could be a few more french fries served with the meal. The service was excellent, our waitress was so friendly and helpful and made our experience wonderful. Overall, we enjoyed ourselves and will be back. Kid-friendliness: Lots of kids there with families having a meal together Wheelchair accessibility: All on street level

The food and drinks were SO GOOD, unfortunately our waitress didn t seem like she wanted to be there.. very bad attitude. Not nice at all. Better service would have made my experience so much better.

Our waitress, Victoria, was awesome!!!

Food was very good. Service was very good. The only problem with this place is the lack of condiments. There is nothing on the tables other than salt and pepper. As a steak and burger place they really should have ketchup mustard vinegar and bbq sauce available at your table. Having to ask for each item that is brought individually is very awkward. Not to mention a pain in the butt to the server who is very busy as the place was packed.

Seems like the same staff as Cat s. Steak was cooked terrible and the food took forever to come out. Also staff not very attentive

Family of four were seated quickly on the patio. Waited a relatively long time to be acknowledged by the waitress. Ordered drinks. Meanwhile the table behind us who came in after us ordered food. Waited a long time for drinks. Ordered food. Table behind us finished their dinner. Us no food yet. Food arrives wifes sandwich was burnt. Sent back. My steak was underwhelming. We were offered free desert, we declined. Some of the food was removed from our cheques. Probably wont return.

Amazing dining experience at this new chucks location!

Why is it so hard to get service?

Excellent....great employees...food is very good alongside their prices.....

Frozen food at frozen food prices cooked by imported labor, sponsored by the liberal government, courtesy of the Canadian taxpayers. Good job Chucks! Are people really this hard up to eat this garbage to save a few bucks? Much much much better food at other restaurants.

First time at Chucks Road House, will definitely not be back to this location. Witnessed the manager completely disrespecting another table of patrons. The lady was given a full rack of ribs instead of a half a rack, the lady was polite, as she was commenting on their large portions, the waitress admitted her error. The manager then ordered the waitress to take back what was let of the ribs, when the other patrons at the table became upset and asked to speak with the manager, he came to the table and demanded her take-out container. Bizarre and Disgraceful.

We love Chucks. This was 2nd time at the Thorold Stone location. Service was really slow (they were not busy) we didnt get asked for refills on the drinks till the very end of service and never saw the waitress again after she took our order except to give the bill. (Food delivered by other servers). We will go back however.

Currently in this location waited 20 mins for a drink. So understaffed it s ridiculous!! It s Friday night did everyone call in sick. We will stick to the other Niagara Falls location!!! Way better service what a shame. Still waiting tables of 2 after us are eating already. Update manager did come over to the table to apologize over and over and he actually agreed about being short staffed and wasn t happy that our waitress told us that in the first place. 45 mins for 2 burgers that we never got unbelievable!!!

Our first time being in Niagara falls and this place came highly recommended. So glad we went. Service was the best, food was AMAZING. Overall 10/10.

Best place, food was delicious. All the staff members were very friendly and polite.

My server Josh was very cool

Layouts good, managers walking around arms crossed and still cant get a Ketchup bottle. The beer is the only thing good because they arent in charge of brewing it. Try again in 6 months.

Service was great but the food was absolutely atrocious. Rock hard bun on an overcooked burger, apps that all clearly came out of a box from the freezer, and a quesadilla that tasted like 3 day old oil. Will not be returning here and would recommend staying far, far away from this place when it comes to food.

Servers did not appear to know what sections of the restaurant they were responsible for. It took 15 minutes after we were seated to get drink orders in. The food was shocking, and inconsistent. The bun on my burger was burnt, the lettuce was browning, the burger lacked any seasoning. I expected there to be a few hurdles, as it just opened a few days ago, but I was severely let down. There is lots of room for improvement, I hope they find it.

Visited the new Niagara location on Thorold Stone Road for the first time this evening. Our server, Tricia, was very friendly and took our order promptly. The food was very good! We live in the area and are thrilled to have a great new neighborhood spot!

Josh was great! Great food and great deals! Staff was lovely as well

This just opened - wow simply fantastic. Our server Heather was extremely friendly and very knowledgeable. Food was great and the prices were very reasonable. Totally prefer this one on Thorold Stone Road - all local people. You definitely need to go.... Food

I had the Philly Cheese Steak sandwich and it was good. As was the CRH sauce. But I don t think I ve ever had fries as bad as the ones served at CRH. They were undercooked and not crispy at all. The beer and wine selection was very limited. They had basic domestic beers on tap. No Pale Ales and no IPAs. They had two red wines, one rose and two white wines. All of which were mediocre at best. I was hoping for a good restaurant to open at this location but I was very disappointed.

We have been to many chucks locations and this by far has been our favourite experience! From the beautiful atmosphere to our amazing server Hope we couldn t be more thrilled! Definitely will be back :) Food

Portion sizes are small for the price. Cheezzy fries had very little cheese on them. Steak sandwich only had enough dip for half a sandwich. When dinner was over it was like the owner was hovering over us trying to get us to leave while we were finishing our drinks. Not impressed. Been to other Chucks and had a much better experience.

Food and service was top notch

Waited 15 minutes for a waiter to come and take our order for drinks. They never came so we walked out and a waiter promptly picked up our menus. Inside was too loud to have a conversation so we had opted to sit on the patio.

Our first time there service was not great. My husbands corn beef sandwich the meat on it was so dry, like it was over cooked or sitting out. I had the strawberry pecan salad and it was absolutely delicious. Being a new restaurant we didnt want to cause any problems by saying anything. I would definitely come back and try you guys out again.

They kept the kitchen open late for us after we called in, saying we would be there close to closing, which most places would turn you away. Not only did they keep the kitchen open for us, but they also made a vegan option that wasnt even on the menu for us with no judgment. Will be coming back for sure. Thanks for having us

Beer is cold, food is hot and delicious, great atmosphere warm and cozy and inviting. Our server Tim was very attentive, beautiful new restaurant!! Its our new favorite go to place. Parking fills up quicklt. Lucky for us we can walk from our neighborhood! Yahoo!!!!

Excellent service!! My Cajun chicken sandwich and fried pickles came out in a timely manner and was hot and delicious

We came in late with our children and we had the waitress named Mikayla, she was amazing! Probably the best waitress we have ever had, she interacted with the children, when she made a mistake with our drink she didn t even hesitate to correct it and she interacted with the children. I could not have had a better waitress.

The staff were very attentive and most of the food was great. The fries were very soggy like they had been sitting out too long.

Been to other chucks , had way better experience and portion size. Very inconsistent . Disappointed from start to end .

Very disappointed, portion size is not worth the prices. Been to other chucks recently and the salad portion was double the amount my boyfriend was given tonight, couldn t believe the small amount he got for the price and more strawberries than anything. Very disappointed.

Well first of all Im not going to say wow or amazing because it is a Chucks Roadhouse. We had really good service very attentive very friendly. The place itself seems totally fine, would probably go in there again. The food was okay nothing wrong with it it, totally fine, definitely no complaints. The reuben sandwich could have been more toasted included sauerkraut and Russian dressing or a pickle even would have been great. I find the food is a little bit paired down but probably why the prices are a bit lower, as a result. All around, it was good.

Awesome vibes , great staff, delicious food. Shout out to Mike for the extra care thank you

Great place for beers but I hope they can add some options for stouts such as Guinness as well.

Great food, reasonably priced. Nice to have a location in town more geared to the locals. Soundproofing not the greatest though it was noisy and quite hard to hear.

food was good! i had a great burger, my boyfriend s chicken was a bit overcooked and chewy. server was polite and sweet. i m a bit bummed that mayo on the side was a dollar environment is good inside. overall good experience. parking lot isn t that great.

Host (mehak) - polite and friendly Server - nice person, given good options to eat, Food- so delicious, Everything was neat and clean. It was great vibe in bar. Loved this place.

It is Saturday Aug.17. My husband and I have just had dinner at you new location on Thorold Stone Rd. tonight. I had the steak and lobster . The steak was ok but cold and the lobster was way overcooked. I didn t complain as we waited so long for our food. My husband had pepper steak which was gristly. The waitress was totally untrained as we waited for our drinks for ages until we asked what was going on. It is hard to get staff when opening a restaurant, I know and the kitchen must have been overwhelmed but we are still paying and expect much better service and after a long wait at least food that is good. We live nearby and were looking forward to this opening so near to us as we have enjoyed meals at your Ontario St. Location.

Very bad experience waitress was sick coughed up on menu food was horrible steaks not cooked properly and lobster tails were burnt !! Ordered an appetizer and they brought it out with or food ! Talked to manager who did f all about the experience should ve just had our drinks and left won t be going back that s for sure

When entering this Chuck s road house I was pretty excited at first. The other Chuck s locations that I ve been to have all been good to great. When stepping into this Chuck s I felt as there was no proper room to stand as waiters were constantly rushing through the waiting area, while also being crowded by other guests that were there to be seated. Upon being seated I was placed in a booth with two other guests. The booth was fine until the air conditioning started right beside us and all the cold air started blowing our way which made it very hard to be relaxed. This wasn t the biggest issue as it turned off a little bit later but proceeded to turn back on for the rest of our time there. The service was just ok as the waiters did the bare minimum to ask if my group was okay. We were not given any silverware, plates or napkins either which made it pretty difficult to eat our food. We had to use silverware from another table and when we did our group was asked if everything was okay. We were barely checked in on and when we did it was just the waiters dropping off the food and running without asking if there was anything else our group needed. The food wasn t bad but the portions were fairly small compared to what s offered at other locations. While I understand this location has just opened a while it feels already disappointing compared to the other locations in the Niagara region. I won t be returning.

I was excited to have my first visit to Chucks Roadhouse (Thorold Stone Road, NF) on Aug. 17/24. Only one designated parking spot was allotted for the entire restaurant which was already taken. It took 25 mins to get a server to our table, then another 25 mins to get our meal. Two of the four of us ordered the T-bone steak, medium. Very disappointed to have both steaks on the thin side and cooked almost well-done. The steaks were cold, tough, overcooked and full of gristle. Server was friendly, though. The acoustics were horrible; we had to yell across the table to be heard. Dessert was ordered to go, but was served to the table on a plate in ready to eat fashion. Had to wait another 15 to 20 minutes for them to repackage it. The first experience here left a bad taste in my mouth. I wont be back. Wheelchair accessibility: Only one designated parking space. The entrance was easily accessible.

First time in Chucks Roadhouse, husband ordered fish and chips and 1/2 rack of ribs and said it was delicious. I order steak and lobster. The first steak was cold lobster looked delicious, waitress sent my meal back for a warm steak unfortunately the second lobster was burnt, I ate it because I was so hungry. Then we had a gentleman approach us and asked how we enjoyed our meals. Told him about the lobster being burnt he gave us 25% discount. We found the music a little loud as our server had a hard time hearing us. Our server was awesome. We will be back because we left with full bellies.

Love Ethan! Such a great bartender. Super fun when ever we get him. Foods been good and all around service has been great.

Been going to chucks for years. Very excited about trying this new location. Didnt disappoint. Great quality food at awesome prices. Service was really good. New location off to a great start in my opinion. Same guy owns all 3 in the area. Will definitely return and recommend to friends and family

Service A+, our waitress Abigail was fantastic. Funny, order taken with accuracy, and prompt to check on us. The quesadilla did not sit well, but for $7 how can you complain??

We are locals and was SO HAPPY to hear we were getting our own Chucks close by! We went the 1st time they opened. Hubby and I ordered Steak and it was perfectly cooked. We were very happy and hoped this would be a much frequented restaurant. We have been back regularly and noticed the food has been either served cold (Ribs), over cooked (Buffalo Chicken Strips) - WAY overcooked and almost NO Buffalo Sauce also VERY small small portions of fries and corn (served with their Steaks). Drink refills are slow to get as well as the check so we can pay and leave...BOTH My Husband and myself are not impressed and dont think we will be returning anytime soon.