Kelseys Original Roadhouse in Niagara Falls

It s better to visit in the summer, where you can sit on the patio and enjoy a cozy drink with your wife of girlfriend at night. The lively music and the scent of Niagara s water combined made the atmosphere so enjoyable and memorable.

This is the best Kelseys Ive been to the chicken bites and the funal cake Frys are THE BEST.

Very good service and fast just chicken quality wasn t the best and cold food. Only good thing was the spinach dip.

This place is the WORST restaurant I ve ever been to. The staff is extremely rude and unprofessional. We were assigned a filthy table on the patio and asked to move to a clean table right next to it. Initially, the server agreed but didn t follow through. For 20 minutes, no one cleaned our table, while staff attended to other customers and cleaned nearby tables. Eventually, the server claimed the table we wanted was reserved though they could have easily swapped it, as both tables were identical. After another 10 minutes, a man came to clean our table with a dirty, water-soaked rag, unlike the spray bottles with cleaning agents I saw used elsewhere. When I asked if the table would be sanitized, he sarcastically replied, We disinfect tables here, there s a difference, which felt condescending. He then questioned how we even got that table and insinuated we were lying about being assigned to it, speaking with an attitude the entire time. Finally, I told him to stop cleaning because we were leaving, to which he smugly replied, That s a very good idea. The staff s indifference and hostile behavior made the entire experience frustrating and unpleasant. I will never return to this establishment. To the staff: we weren t there to beg for food. There are plenty of other restaurants nearby that treat customers with respect. If you can t treat people decently, you won t have a business to run for long.

This was such a good steak house. Exactly what we needed to get through all that walking. Dietary restrictions: Gluten free options, such as the steak and steamed veggies along with the mashed potatoes Kid-friendliness: 100% kid friendly

Out of beef for nachos, otherwise it would have been five stars

We didnt have a good experience at this place ... The waitress was obviously ignoring us on several occasions.. She made alot of mistakes... And it seems that shes doing it on purpose. We waited alongtime for a hot chocolate... And theres not alot of customers. When she gave us our bill... She billed us something, that we didnt order... Good thing we checked it out before paying.

Tre was our server while tending the Bar. He took care of us the entire night with a smile even though he was covering so many tables and guests. Great Customer Service and Professionalism!

The service was terrible. We both ordered steaks, my husbands was burned and hard. My steaks was raw (asked for medium-well) The stuffed baked potato was so gross, tasted like soya sauce, no butter, no sour cream like advertised. The only thing that was good was the drink. So discusting... dont waste your time going there. Added note: the manager took 50% off both our plates but the bill still came up to 90$ and we had to go eat elsewhere.

Upon entering the restaurant without asking anything, they said dogs are not allowed. When I said it was a service animal, she said show me the documentation, while legally she was not allowed. Under the Americans with Disabilities Act (ADA), businesses are not permitted to request documentation for a service animal.

My experience with the food was amazing. I definitely recommend this place to everyone! Breanna was professional, fast and friendly. Thank you.

Zero service. Came for a takeout, the greeting wasnt the most friendly by the host and directed to the bar to order. The moment the bartender learnt that we were taking out, zero service at all. No water even after we asked. Over 20 mins wait for food is not the worst, we also had to wait again just to pay, it was 10:30 PM. When we got back to the hotel room, we found out there were no cutlery and no napkins. Do better.

Not usually a fan of chain restaurants but this place was excellent. Food and service 10/10

Steve is an awesome server! Very polite and very prefessional!

Well... stopped for lunch on cliftonhill. Usually Kelseys is our spot. Lunch was very disappointing. Wings were as crispy as my Nanas meat loaf... sludge meat. My partner ordered a wrap, it was soft and cold with a side of iceberg flacid fries. Service felt like I was a burden to society. Cherry on top was a bird inside the establishment disposed of fecal matter right beside our table... fantastic.

Please be advised we went to Kelsey s on Sunday night. It was not even busy, as most of the tables were empty. But we had to wait at least 15 mints to get seated. We were waiting for server to seat us. All other servers were ignoring us and some of them was not even responding. Finally after 15-20 mints we get our table and order fettuccini Alfredo. The food was very bad and tasteless. We have been to Kelsey s so many times before too and this was the first time when we were truly disappointed. The pasta was half cooked the sauce was bad and overall terrible experience. I hope the manager or someone gets back to me.

Really good flavour, and the people who working here they are really friendly.

Our group of 4 had great meals, drinks and service while visiting from Australia. Absolutely loved the music playlist I d love a list of songs/play list pleeaasssee Vegetarian options: My sister in law is vegetarian, she said it was a delicious meal

I ve been to various Kelseys locations, but I ve never had such a terrible experience! The short-haired waitress was extremely rude, slamming plates on the table and purposely placing them on the edge, almost causing them to fall. When I asked her about one of the dishes, she heard me but dismissively walked away. To top it off, we even received the wrong order! Not sure if it was intentional or not. Then chicken wing was missing on the potato This kind of service is very disappointing I won t be recommending this location to anyone!

Fries were cold and soggy, Texas toast was just white bread. Wasn t super enjoyable. Server was only there to take our order and to pay our bill.

Service is slow and food was cold Alot of attitude in the lady who was serving Atmosphere

Worst service not expected the lady was so rude to me and was throwing food on table food was cold Food

Im here often if there busy or not busy there staffed enough oraybe the staff is not experienced enough ive had multiple bad server experiences

The soup and chicken with poutine were very good. When paying, the waiter converted the amount in his own way, which significantly increased the bill... In addition, he insisted on being tipped twice even though he had already received one. Very disappointed with this server...

They took a long time to serve us, when they brought us the food the meat was not as cooked as I asked for and the chips were not fresh,

This is so weird for me because I don t think I ve ever written a negative review in my life but I feel like I need to in this case. I ordered the chicken tenders and fries. The tenders were easily the worst ones I ve ever had. They were extremely small and so incredibly tough that it was required real force to take bites or rip them apart. They were also extremely difficult to chew and tasted awful. It was incredibly clear that zero care went into it whatsoever. My wife and I spent the majority of the meal laughing at how comically awful they were. We were there on a Friday afternoon and it was almost empty, which maybe should have told us something. I also want to say that our server was lovely and couldn t have been nicer. Niagara is a wonderful but expensive place to visit. With so many wonderful restaurants, I strongly recommend you don t choose this one.

This is the absolute worst place to eat. I went there with my boyfriend for the dinner , the food was so bland , hospitality wasn t up to the mark as per there establishments. Moreover, way to expensive as per the portion size , we had a wrap wings and onion rings with two drinks nd the bill was $106 + tax nd tips . Please dont go there and spoil ur entire mood nd money.

This is a must-visit restaurant if you come to Niagara Falls!! I was surprised that the fried shrimp and fajita were so delicious. The staff were very friendly, and especially amily took great care of me, so I felt good the whole time I was eating :) The atmosphere was the best...my favorite song was played and I ate it while humming.

The food was good and Emily was very friendly. so kind!!

Ribs was a bit dry

It is a very nice place, the service is very good and fast, the quality of the food is very good, and delicious, above all, Albertos personalized attention was incredible, very friendly and attentive.

We came here once before and the service was kind of crap but we only got drinks so I was hoping earlier in the day would be a little better. The service was extremely slow which was kind of frustrating because we re traveling so this was supposed to be a quick stop. When we finally got our drinks, mine had a big dead bee in it. I brought it to the bar and the bartender said she would make a new one but did not offer an apology. The waitress did apologize but I believe that was only after she heard me complaining to my partner. They didn t comp the drink or even discount it which I felt was extremely tacky. For food I got the Thai chicken bowl, which honestly was like a glorified frozen meal reheated. It was edible but not at all worth the price. Needless to say I don t think we ll give this place another shot. Convenient location though.

Stale beer, at least the Canadian one - I dont even want to eat... thats not possible.

I had a great time at this restaurant! Emily was our server and she was so polite and friendly! We ordered some drinks and appetizers and it was all delicious! Definitely will be returning to this Kelsey s location again soon!!

Four cheese Dip appetizer is a must and absolutely amazing !!!

I was hesitating having a pizza or a good burger, I made the wrong decision coming here, burger was without any taste

Cocktails are reasonably priced here! I enjoyed my drink!

Dont recommend for food here. The drinks are not good. Perhaps burgers beer are better. We ordered the cocktail drinks, either waterly or too much added sugar. The food, undercooked rice for Fajitas and very dry baby ribs. The vibe and the service are okay. If you go there for food, do expect definitely a very very low quality.

Ordered the chicken fajita$27.99 the chicken was good the rice was not edible it was very hard under cooked I guess there were maybe 6 black beans the tortillas were in a warmer but served ice cold

Loved my food ultimate bacon and cheese burger! It was fresh and juicy! The waiter was polite and friendly! Food

Really Enjoyed my deep fried shrimp here. This is a very large Kelseys right on the main corner of Clifton hill. Very large patio and 2 spacious rooms. Service was awesome, thank you

Went here for dinner today 10/5 sadly to say our waitress was racist, we were waiting for over 10 minutes she stated she would be back to take out order, instead took another family of 5 order first although we were seated first. I mentioned it to the host who stated he can t control who order she take first. Really do better! Shame on you

My wife and I were on vacation and Kelsey s looked to have a pretty cool vibe so we stopped in to have a couple drinks and some nachos. I ordered a Coke zero and my wife ordered a margarita. We also ordered a half plate of nachos. Very little cheese on the lower chips and very few toppings. It did taste good, but it was essentially chips and cheese. Skimpy would be the best way to describe it. Waitstaff was pleasant but absent and we never did get the margarita. I found the waitress when we had finished the nachos to tell her it was no longer necessary.

Food quality is poor at best.

Host mark was great and welcomed us warmly. Our server the first day was attentive. Food takes a while to come but hubby, kids and I enjoyed the food and drinks when they came. We went back every afternoon for three afternoons while In town. Kid-friendliness: Kids menu

Fun roadhouse in Canada. Great food and great service! Plenty of tables and no waiting. This is located in the very tourist friendly area between a ton of rides, games, restaurants, wax museums and other shops, so parking seems difficult but not a problem if you walked here from the rainbow bridge.

The food was disgusting, we ordered two steaks plates, medium and medium rare, it came out dry and without any taste of meat. It s not worth the price.

If you enjoy a bag of salt and vinegar chips, then stop reading and go here, NOW. They have a salt and vinegar crusted fish as their fish and chips... Its so good that I went and ate here two nights in a row! It was that good! Seriously, stop sleeping on this one. The rest of the menu? Im sure its Ok to but I wouldnt know! I did get some input from the rest of the table who dared.to order something besides the Salt and vinney fishy. So let s break it down: RIBS~ The ribs were decent but didn t exactly blow us away a bit on the dry side. Sauce was messy. But hey, its ribs, messy comes with the territory. Steak Sandwich~ Thick cut steak slices on cabata bread. Arugala, aioli, and ...wait what is that... Could it be... Yes. It is..BACON. ... theres bacon on it. Poutine~ Fries, cheese curds, gravy. Its generically good. Mediterranean salmon~ Did not disappoint. Fresh and healthy eatting in a bar fried food setting. It was really good and packed with flavor! Spinach and artichoke appetizer~ Call Guinness! This app was sublime. It disappeared within 3 minutes of it touching down on the table. Ravenous animals were eatting here tonight apparently! Chicken wings~ This review will be for the BBQ traditional wing versions. The meat was plump and good. The sauce, a mess, but sooo good (quoted from the person who ate it) It came with carrots and celery - crunchn somethin good on them fresh vegg right there Side of rice~ Balanced side to cleanse the pale between bites. Not a booming flavor. Would recommend ordering something besides just rice. One heads up: this place is busy. The service is excellent, but don t be surprised if it takes a little while between visits from your server the place is always packed, and for good reason. Trust me, the food is worth the wait. Just order a drink and enjoy the ride!

The waitress imposes tips on the machine, a shameful practice!!! Otherwise simple food, not very good, expensive... But the experience of the waiter who wants to impose his tip on us remains a real aberration. We do not recommend Kid-friendliness: Childrens menu

Was my fault. I was about to get a steak, but I got an Alfredo pasta instead because I was kind of craving for it. The pasta was ok. It was kind of bland, not gonna lie. My husband got fish & chips and was not impressed either. The thai curry that my best friend got was ok as well. As per the service, the attendants were nice and very welcoming except for the fact that they kept on asking people to sit on the spot where there was a leak and expect them to suck it up. We brought it up to their attention, and we were moved to a better spot. Later on, we saw they placed a group of people on that spot again without even cleaning it or doing something about the leak. Anyways, if you want a place to drink and eat steak, then try them out. Otherwise, just save your money and go elsewhere.

Just had the worst experience here we ordered our appetizers and it came out fine , no problems then we ordered our main waited over 45mins to get it and it came out cold and not fully cooked told our waiter who was very helpful and apologetic , he said he would speak to his manager who did even come and acknowledge the issue and only gave us 20% off when only 2 out of 7 meals had no issues I would never recommend this place to anyone especially if your coming from Toronto and expecting to it dinner before you 2 hr drive home with kids I m very disgusted with how management dealt with us our server was great on the other hand

Beautiful restaurant with a good ambiance. The plates were good portions, mine could have been more tasty, I had to add salt wich I never do. Kid-friendliness: They have booster chair, the music isn t too loud.

They take a while to deliver the dish to you. They dont ask you, they include the tip

Slow service. Our waitress Lilly was super nice, best on this trip so far, but couldnt get our kids drinks or beer from the bar for 20 min or more. Two to get kids drinks and one beer... The restaurant was not busy at all. Food was fine, the chicken bites we ordered came out not crispy and not cooked all the way through. Steak sandwich was great though. Poutine was less than stellar and absolutely not hot. They did remake the chicken meal completely, bumping them from two stars to three.

When we got there today, 10-19-24, it was kind of busy. But not crazy busy. The host pointed to where we would sit, but the table had not been bussed. So we waited. And waited. And waited. Haylee, manager, cleared our table and seated us. Then gave us some menus and told us to enjoy. About 15 minutes passed and still no server. Haylee came back and got our drink orders. Haylee then brought our drinks and told us to enjoy again. Another 15 minutes and STILL no server. So Haylee returned again to take our orders. Haylee delivered our food and took care of us the rest of the meal. A Stephanie showed up to our table when we were almost done eating to take 1 plate. Just 1. Haylee brought the tickets and took our payments. We only learned Stephanie was our server from the tickets. She never addressed herself as being there to help us. Haylee, I hope I spelled that correctly, did an absolutely FANTASTIC job of hospitality service and made this table of 6 pleased with our decision to eat at your establishment. Stephanie could use a refresher course I think. Thank you Haylee for everything!

Awful, the worst food i ever tasted, The steak tasted like liver, the steak sandwich was only bacon and fat and the hamburger was very dry, will not go there any more

I had some double handed cocktail with dragon fruit, strawberry and passionfruit. Yummy! My husband enjoyed the BBQ bourbon burger, his with fries and I had a side of Sonoma salad. Love the Sonoma salad! Delish! Service was good too. Thank-you!

Decent food and service.

Were ushered in to Kelseys on Clifton Hill at 2 pm and left the place 15 minutes later as no one came to our table to help us. We left the establishment as we had a tour booked up at 3 pm. Kids were adamant to go back for dinner the same day so we did at 8 pm. No one came to our table to serve us AGAIN after waiting for 15 minutes or so! I flagged down a young female employee (barely 5 ft tall brunette) to ask if she can attend to us as no one has. To my dismay and astonishment, she replied I am not a server and simply walked away with a look of disgust so much so that I thought I had mistaken her for an employee when she was actually a restaurant patron. Please train your staff to say I sincerely apologize for the wait and I will find a server to attend to your party ASAP. instead and actually make sure they go looking for a server and not keep patrons waiting even longer. Food was acceptable but not exceptional. Prices were decent specially compared to other restaurants in the area. Service was disappointing. Please provide better training to your staff.

Service was bad. Food ok. Had bees bugging us. Menu mentioned to make own burger, found out that was not true Also, some items, we order was not correct.

Very bad customer service. A server was very rude and I just lost taste for my food. I definitely wont be visiting this location especially knowing that the manager was of no help.

Three stars only for drinks, salad was brought with rotten leaves and old tomatoes, chicken ok (dryish) drinks were good! also a lot of wasps flying around the hall.

If I could give a 0 I would. We were a family of 7 and the first server to come up to us was Brooke and she had an attitude the entire time when she came up to us, she did not even start with a hi or introduction. Rolled her eyes multiple times as we discussed in our language what we will be ordering. We then asked her why she has an attitude towards us, she rolled her eyes and said I don t . She brought the drinks we had ordered from her and slammed it on the table then said another server will take ur order . She passed us over to another bartender and proceeded to talk about us to her coworkers. All we did was order our drinks from her and she had a nasty attitude from the very beginning. The other bartender who took over was absolutely lovely and he did try to make it better however she left a very bad impression of the servers working for this restaurant. She continued to roll her eyes and talk about us to her coworkers, we could hear everything, although we were not even her table anymore because she passed us onto someone else because she didn t want to deal with us. I asked another server for her name so I can write this and let everyone know to not get served by her. In my professional opinion being in the service industry for 5 years, this was completely unacceptable and very rude in every aspect. She definitely needs some more customer service training because that is not how you treat customers.

Really bad music blasting. It smells like gasoline from the go karts. Our nachos were served cold. The staff was nice. That was about it. Not worth it.

Terrible service! The dishes take a long time to arrive. Bad experience.

BEST WAITRESS WE HAVE EVER MET

we liked our server nolan. cool guy

We tried fish and burger - they were ok. However fries were quite average. Service is great. But we found the music a bit too loud even unpleasant at times.

Ordered bone in chicken wings and a rack of ribs. The wings were maybe a 6 out 10. However, the ribs were disgusting. They were ice cool and chewy. We complained to the server and they brought out a second rack. The second one was warm but still chewy. Don t recommend the dishes we had.

Every time you are surprised anew how bad service can be, we were seated outside even though the restaurant was empty, we didnt care because we were hungry and with a 3 year old child who had already reached his bedtime, no waiter came to take our food order, my wife She saw one of the waiters cleaning a table next to us and asked her to order, it took a very long time for the food to arrive and when the food arrived it arrived really cold, the childs chicken fingers were inedible, they were hard and the child did not eat them in the end, the only thing he ate were cold french fries, He also did not receive the cake that he deserves with the meal, the waiter asked if everything was okay and we told him that he was, we explained the whole situation to him, he called the shift manager and we also explained to her everything that happened and she deducted 50% of the bill, in any case I really do not recommend

Kelseys Original Roadhouse in Niagara Falls is a fantastic choice with a great location and a welcoming atmosphere. The menu offers a wide variety of options, and the food is always delicious, with generous portions that leave you satisfied. Despite the many dining choices in the area, we always find ourselves coming back to Kelseys because it s our favorite spot. Whether youre a local or just visiting, I highly recommend giving Kelseys a try its a place that never disappoints!

We had dinner here after a busy day at Niagara Falls. The tables are dirty and not cleaned before we sit down so we moved to a less dirty table. The toilets are not very clean either. The portions are very generous but good, and the waitress was adorable!

There was a Bone in my boneless wings and rney didn t really do anything about it, told me i was givin a 25% discount and they only took $5 off of a bone that was in my meal. they never offered to take the meal off the check or asked me how my tooth was. Would not recommend.

Great drinks and bar food Fairly priced although located in the main tourist attractions area We went in at the last moment for a late dinner -6 adults and 3 kids Everyone found their match on the menu I ordered a double margarita, Beet and Goat cheese salad with searloin steak, loaded potato and a side of the garlic bread Everything was very tasty The service was super quick and the staff were super patient and accommodating I definitely recommend it if you are in the area

Food is just disgusting. I understand it s a tourist spot and most of the workers are young students but please lol My daughter puked after appetizers (strange taste, weird oil). Yes! Puked. In the restaurant at the table. Should ve taken those red flags and left without the food. However, we took the entrees back to the hotel and you better believe I had to turn right back around and return it to the restaurant. NEVER AGAIN!

Waiting for 15 minutes to get a waiters after that the food take too long waiting for 30 minutes to get the food on my table, Next time i go to eat pho , its come out very fast. Food

We enjoyed the food. The selection of beers on tap was good. The waitress was very professional. The patio ambiance was great. We didn t feel rushed. We were with kids, and felt welcome.

The worst customer service experience in my life. We were seated for AN HOUR and did not get water. After asking 4 different waiters for help we still had to go up to the bar and serve ourselves water. We were offered the wrong food twice from the orders of a group that previously stood them up from taking too long. When the food came some of it was cold and we ended up having to grab ourselves cutlery because it was not provided. After bringing these issues up with the manager, they invalidated our concerns and justified their mistakes by suggesting that we were lying. They kept making excuses and said that they were going through a transition, and did not care about what we said. Avoid this place at all costs.

Great sports bar/restaurant. Reminds me a lot of what an applebees would be if they had TVs playing sports. We were in Niagara for weekend, we almost ate someplace off the Clifton Hills strip, but since we didnt spend too much time there, decided to eat at Kelseys, which is just about on the corner. We asked for a table right by the guard rail (elevated above the street), so we can still see the strip and car/people watch. The food was decent. We ordered a burger and bbq chicken sandwich, both with sweet potato fries. Be aware, in the US we get honey served with our sweet potato fries, in Canada they serve a kind of chipotle mustard like cup, which is pretty good. Our server was Stephanie G. She was awesome! It was so busy but she was on top of us, there any time we needed...very attentive. It was a kid friendly environment, and would recommend it for anyone in the area with children. Total cost for 2 meals was $39 Canadian or about $28 US.

Very nice outdoor seating area to people watch and see the downtown area, wings were large and meaty and had good flavor, service was quick and attentive

Mario our server did his best. First batch of nachos was cold. Sent them back and second batch was warmer but had some weird runny liquid under the chips. I worked installing sound systems in a few Kelsey s but I would never eat at this one again.

Decided to eat here on a whim while we had some free time from our group tour in Niagara Falls. The wings and fries were good and our waiter was super helpful and friendly. This restaurant is in a very nice location on Clifton Hill. Overall, we really enjoyed the experience of eating here. We would definitely return to grab a bite to eat for lunch.

Perfect location, some staff are friendly most are miserable, food was below par

Really nice place, very typical. The food is good and the local beer is a must try. The staff super helpful and kind. Advised!

Thank you, Michelle for a great service! Great place, great atmosphere !

RIPPED OFF!!! Check your bill!!! Unfortunately we were ripped off by the staff. My wife ordered beet salad without chicken, I ordered chicken Caesar salad. We were given beet salad with chicken and Caesar salad without chicken. After we complained, the waitress AshleyBA came and apologized that the kitchen had messed it up. A new beet salad without chicken was brought to us. We then paid, as always, with a tip. The surprise came the next day when I took a closer look at the bill. I have 2 beet salads on the bill! The restaurant charged for the replacement even though the kitchen messed it up!!

Food no good

The burger from the food truck tests better. The stake has no flavour.

The food and the all around atmosphere were great, my only problem was the wait time. I understand that they are extremely busy due to their location, but I had waited almost an hour for my food. I must say though, my server was extremely kind. Vegetarian options: They have multiple vegetarian options. These options are visible on their menu.

Food was good. The service was a bit slow though.

I was there on Wednesday sep18 to dine in, asked chicken balsamic with baked potatoes and broccoli, the waitress wasn t pleasant, when they served the plate the chicken was really dry, the baked potatoes taste was horrible, I told the waitress the problem I have, she told me I ll let the kitchen know about it, and she didn t offer anything, when we re done, I asked her the bill, and she was standing there waiting for the tip. After I paid it, I asked her to call the manager, he came and I explained to him what s happened and he told he ll have word with her and he can t do anything because I already paid the bill.

Spending the afternoon on Clifton Hill and decided to stop for a drink. Stopped at Kelsey s around three o clock and told the person seating us that we were there for drinks only and since there were hardly any tables in use on the patio we would like to sit out there. We were told we could only sit at the bar if we only wanted drinks Very disappointed Kelsey s. We certainly won t choose this location for dinner. We have eaten there before and we re happy with service and food

We come every month for family night and always have a good experience! My kids love the chicken fingers. Shout out to haley! She made our dining experience above and beyond!!!

Very poorly made food. Very oily fries, undercooked chicken and watered down soda. Just horrible.

Aside from being in the heart of Clifton Hill activities, this place was nothing special and left us feeling like it was the lowest part of our trip to Niagara Falls - especially since there were so many other restaurants we could have chosen. First - I called them to ask if they could seat a party of 11 for lunch time on a Thursday (because they don t do reservations). The lady who answered said that, while she wasn t actually at the restaurant, she had access to the cameras and could see that there were plenty of open tables and wouldn t be a problem. I was 5 min away, according to GPS, so we went over. When we arrived, we found that yes - most of the restaurant was empty. I told the hostess we were a party of 11 and she told me to hang out for a second while she went to verify a table or something. She comes back, grabs the menus and tells us to follow her she then proceeds to take us to an area and sets menus on two different tables (2 six-seater tables). I was like Wait, you can t seat us all together? What about this table right here that s empty and can seat us all? I pointed to the long table literally right next to the two separate tables she wanted us to sit at. You guys - she looks me in the face and says We don t have a server for that table for another hour. I m sorry - what? You have a server for these two tables, but not the empty long table right next to these? Irritated - we sat down. But first, can you please train your hostess to communicate that at the hosting stand before taking us back to be seated? If she told us at the hostess stand that we wouldn t be sitting together, we would ve gone elsewhere so we could have a better family experience. We felt like the staff wasn t friendly to us after that initial table experience. My mom received a cocktail with a wasp in it (it s an open air bar, so we understood that can happen). However - We re fairly confident that instead of remaking her drink, they removed the wasp and poured the cocktail into another cup. The fruit from the previous cocktail was now at the bottom of the new cocktail, and new fruit sat on the top of the cocktail glass. The chicken wings (which is supposedly a big hit on their menu) were chewy and had the squeaky pieces (iykyk). The margaritas were mediocre. The other adults in our party said their food was mediocre. Oh - and halfway through our meal, a party of 12 was sat next to us at the big long table. Not a great experience. Probably would ve been completely different if the first 5 minutes had gone better. Kid-friendliness: There s a kids menu.

Decent Food. Had the Cajun chicken Fajitas. Rice was bland. Sadly the service was not good. Took 20 minutes before someone even came to our table (we had to ask). Also had to ask for the bill 4 separate times because our server vanished for 15 minutes. Very loud, but its Clifton Hill lol.

Thoroughly enjoyed my time at Kelseys. Delicious food!

The food was absolutely disappointing, cold fries, overcooked steak, the baked patato was boiled and warmed up the salad had no dressing. Off all 6 different dishes, none was done properly. I just say, don t fire the cook - fire the management! Michele, our server was sweet and she did her best giving the circumstances!

How to put more than two stars... Being served a glass of wine in a glass so dirty and unwashed that when you wiped it with the napkin, a brown mark remained... quite disgusting, thank you... The waitress just wanted to change it and pour more glass The ribs were barely warm and dry without extra sauce but the taste was good The rice that I had asked for with my excellent balsamic chicken arrived in fries So two stars for the chicken and the taste of the fries

Foods are cold...Steak medium is chewy, dry....chicken bites are cold.....chicken pasta is cold....

Everything came late, hard to find the server whenever we needed something!!! Food is not that great! This used to be our number one restaurant whenever we go to Niagara, but not anymore! Huge disappointment

The sweet potato fries where cold as well as meal very small portion for fries as well

Food was very good. First time trying poutine and it was very good. The burger was delicious. The buffalo chicken was just ok. Not a fan of the hot sauce. Service was great and loved the outside dining.

Worst experience I have ever had. They will keep you waiting even if the tables are vacent.

Very poor service. Cutlery was wet. Beer has no fizz. Food was cold After complaining no one even said sorry. Would not go back. Will not recommend. Food : 1/5 |

Very poor service and waited more than 30 mins for food. Beer was flat. Don t care for customers.

Worst customer service ever. Although the restaurant was only half full, Food came after 1 hour of ordering. Glasses and plates dripping with water. Beer was flat served from a bucket, Although we ordered vegetarian food separately, they served chicken wings and onion rings mixed together in the same plate. The staff was unapologetic and had a don t care attitude. The whole attitude was if eat and get out and we don t care about you as you are a tourist here anyways and you re not gonna be back anytime soon.

Stephanie was amazing!! She was so nice the best server ever!!

Great place to eat. The shrimp appetizer is amazing!

We always love coming to this Kelsey s when we visit Niagara. The food is consistent and the atmosphere is laid back. At our last visit, Stephanie W was an awesome server. She took great care of us and was incredibly kind. Thank you Stephanie!!

Stephanie W was great!

Stephanie w was a great server and the food was great.

Spin dip was some of the best i ever had. Signed up for email notifications and got a free coupon because it was my bday. Hubby had Mexican steak dinner, son had fish sandwich and I got chicken fried chicken with the super loaded mash potatoes. Evetything was good. Plus free bday dessert. Drinks werent anything to rave about.

Food was excellent service was slow. We got the mushroom burger and chicken fried chicken and both were delicious. No wait to sit but table service was slow. We were all done eating b4 the wait staff asked if we needed refills. Again food was great and thats all that matters. BEERITA WAS AMAZING

The service was great! The shrimp appetizer & the cocktails were awesome! The only thing is the steak sandwich was a bit overcooked for me!

Food was ok at best, cold and arrived 30 minutes later. Definitely not worth the price. Ordered fried chicken and received grilled chicken.. Anyway, service was fine and the restaurant looks nice.

My family and I came for lunch and were served by Aysha M. Aysha was incredibly patient with our family even though it seemed like she was handling many tables in our area. She was kind and we would definitely come back just for her service!! Thank you Aysha!!

Excellent attention and service from Courtney and Alberto who even sang the Yucatecan mañanitas

It s fine because of proximity but don t go when it s busy. The kitchen can t handle when it s busy and nearly everything came out wrong or bad. Honestly the broccoli was the best part of the meal. I d been before when it was dead and things were much better.

Had a wonderful experience and our server Levanna was very kind and helpful and made sure we got everything we wanted. Overall great experience.

Food was poor quality. Greatest server ever. So nice and helpful. Chicken was dry with tenders and chicken fried chicken. Spinach dip was poor. It was so chopped up was it even Spinach.

What a great experience! We had the best service, and the food came quick, was very reasonably priced for this tourist area. We ll definitely go back another time.

Horrible Experience - Unsafe and Unclean My family and I recently visited this restaurant and had an absolutely terrible experience. We ordered multiple dishes, and right from the start, we were horrified by the conditions. The glasses and plates were dripping with water, and the table was covered with yellowish stains. The chairs were sticky and clearly not cleaned. The food quality was awful. Every dish was swimming in oil, and we ended up throwing most of it away. We spent $240 on what can only be described as dirty and junk food. The worst part was that they served salad and bread in thick plastic dishes that were clearly unsafe. The plastic was heavy and junky, and we could see microfibers everywhere. It was disgusting and left us questioning whether these dishes were ever washed. They also werent dishwasher safe! To top it all off, the service was terrible. The staff was rude, and when I asked to speak to the manager, he was completely useless. Despite seeing that we had left more than half of the food untouched and had not even touched the salads, he didnt even bother to apologize for the terrible experience. It was an unbelievable experience, and I would never recommend this place to anyone. Absolutely unsafe and unhealthy avoid at all costs!

Very watery cocktails

Terrible service, terrible attitude, meh food.

There were 7 of us visited the restaurant. The food was not so good and, the service was terrible. The table and chairs were unclean and it takes some time to be cleaned. The waitress was rude and impolite. She didn t served us with enough utensils and we were to ask for more. The plastic dishes were covered with pieces of eroded plastic just waiting to enter our mouth with the meal.

Went for lunch on 8/1. Food was fantastic and reasonably priced. The drinks also tasted great. Service for us was basic. I think our server could ve been a little more helpful and friendly. It was obvious that we were uncertain about things and she kinda just stared. I didn t feel comfortable asking her for things as it seemed we were a bother. But, overall, still enjoyed my time there!

This was a great choice. Our waitress was kind and friendly. Great atmosphere! The food was delicious . I would go back again.

It was wonderful to be here! Its very close to everything, delicious, lots of options to eat and a great atmosphere. The waiting in line goes very quickly! Its a place to try!! Thanks to Carys and Alberto! It was so wonderful here and so delicious! Even if it is busy, you get in quick and they treat you well! The atmosphere is beautiful and you are close to everything, its a great place to try! We had great servers and help from Carys and Alberto!

Kelseys was a very good experience. The wait was on the longer side but that comes with being a great place to eat. The burgers were made just right and the decor was modern.

My husband and I visited Clifton Hill for the long weekend. The food was very good, and the server was kind, considering how busy they were at 1am. Why I refuse to give higher stars is because, while we were eating, a male manager with dark hair and glasses was berating the female server as she was cleaning up a once full table (getting up in her face, following her as she tried to leave, aggressive hand gestures) and being rude to her. I hope the manager gets either fired (or a warning) for his behavior, or if not, I hope the server never gets treated that way again. Disgusting behavior in public, and to a coworker. Unacceptable.

Had a mishap for my wife and Is 10th anniversary.. A manager by the name of Dan reached out to us and wanted to make everything right.. and they definitely did! They went above and beyond our expectations! First off, the manager for the evening, Hailey, was very accommodating after the mishap for our bad night and made sure my wife and I had a great night! Secondly, our server Aysha M was AMAZING. She went above and beyond for us. We did pay attention to see how attentive she was to other tables around us (to see of this was a one off because we had an issue before) but no! She was very attentive to all her tables.. We made sure she got a very good tip! Aysha KILLED IT!!! Food was very good! Everything came out very prompt and well cooked. My wife and I are very thankful to everyone involved in making up for our mishap night. It truly meant a lot to us. We definitely WILL be back!

My husband and Is 10th anniversary didnt have the greatest night a few days ago.. but a manager named Dan reached out to my husband and wanted to make things right. We didnt get to catch Dan for the evening, but we had a manager by the name of Hailey. She was very eager to make up for our bad night and made sure my husband and I were well taken care of! We had a server by the name of Aysha M. She was just amazing! My husband said he wanted to pay attention to see how she was with other tables around us, but she was just great all around! I really enjoyed the food and it came out at a great pace! I LOVED the spinach dip!!!!

This location had the potential to be great unfortunately our server was horrible. We waited over an hour for our food and when it came out the food was cold and my baked potato wasnt cooked. We ate what we could then it took another 30 minutes to pay and never once did the server come by and offer us drink refills. Definitely do not recommend this location. **The restaurant responded below and asked me to email them. I did and still have not received a response*

It was a busy long weekend and my bf and I came here for a drink and an app. The service we received was outstanding despite how busy they were. We were in and our within an hour. Shout out to our server, Ireland. She was excellent.

Excellent dinner spot right in the heart of Clifton Hill. Lots of space, great food and an awesome kids menu. Very reasonable prices compared to other places that are not nearly as good.

Tables dirty, employees not cordial. She got mad when asked to have a clean table. Will not return

The food was a major letdown. It was lacking in flavor and served cold, and it was clear that attention to quality and presentation was lacking. The only good things about my visit were the ice cream, which my kids enjoyed, and our server, who was friendly and attentive. Dont good if you are want good quality food.

Disgusting service , my alfredo pasta was served burnt and the pork ribs were over done and burnt. Not worth going this restaurant. The food was served after 45 mins and the attitude of the server wasn t good at all. Very unorganised and unprofessional staff.

Food was amazing and the staff very friendly. Only downfall was that it was sooo warm and muggy inside and there wasn t any air con. Unfortunately it did make us leave quite quickly after we ate. If it had been more comfortable to sit in we d have stayed for more drinks.

It took a really long time for us to get our food, they did say they were shortstaffed, but it was 2 o clock in the middle of the day. Food was decent at best, and half of my food came out cold.

Poor service and waited more than 40 min to get the staff to take orders.

2024: 5/5 - Staff were friendly, the place was very clean despite the plethora of tourists everywhere walking in and out (including our group). We were going to sit and eat but one member in our group saw another place on the way in and changed their mind on what they wanted to eat...stating they wanted pizza so we ended up going there, still the staff here were super friendly and chill even though we sat and then left so had to rate this place a 5/5. Parking: There are a number of paid parking lots about a 5 minute walk from here...

First and last time at the Kelsey s. Hostess was kind and gave us a table far from the busy street of Clifton Hill. The wings were ok but arrived not very hot. I had the steak sandwich on ciabatta bread and the fries were hardly warm. The steak was a bit hard. Burger was good though. Not to my liking.

EMAD was absolutely amazing! Went here with my family of four and we were treated very well. Despite it of course being busy, Emad was very attentive and we all enjoyed our meal. Would definitely recommend

You would think rain might ruin the trip to Niagara but it is most of the food from Kelseys. 2 of us ordered thai curry noodles. 1 of them is Celiac (gluten-free). It was flavourless and watery. Almost like the noodles were not drained. They ate hardly 3-4 bites. The fries were stale with chicken wings even after paying more for loaded. Honestly the water tasted the best. The celiac person had major cramps all night as it was obviously not properly prepared. Dietary restrictions: Gluten Free

The food was great and taste good Ethan was very good doing his job and Alberto was really sociable with us and really friendly I love him Food

This is an excellent place to dining. food is amazing, service is great Ethan is very efficient and Alberto is the BOOOOOOMMM!!!, that special connection he input in the service, engaging conversation and make you feel that you are home, Alberto in the beeeeeeeest!!. We had a great time in this place. Thank you!! For the delicious Desserts!!

Unprofessional and doesn t respect the customer as king!!! We had to ask the waiters to change channels 4 times and they STILL didn t answer our simple request. We then had to seat at an unstable table, making us prone to incidents. And to top it all off, the food took near an hour to get to our table.

Looked like a great place to dine. Atmosphere was good, location great. Service was slow , restaurant wasnt full. Food came and honestly nothing we ordered was good. Chicken Alfredo pasta horrible, BBQ chicken sandwich horrible, kids pasta and kettle chips horrible. Never experienced a place with such bad food. $120 later I can say I was extremely disappointed. Niagara falls has alot of great restaurants,this is not one of them.

Message in French: Very delicious meal, excellent atmosphere and service. The bathrooms are very clean, as is the entire restaurant. We were served by the waitress Adreanna and the manager named Alberto. She is a person who speaks Spanish and English and is very kind and helpful. We ordered burgers and Beerita beers and everything was excellent. Very good location. Nothing negative to say about the place. I would go back with my eyes closed. The best restaurant in the entire Niagara Falls area. English message: The food was delicious, the atmosphere and service were excellent. The bathrooms are very clean as is the entire place. We were served by the waitress Adreanna and by the manager named Alberto. He is a person who speaks Spanish and English and is very nice and helpful. We ordered hamburgers and Beerita beers and everything was excellent. Very good location. Nothing bad to say about the place. I would go back without a doubt. The best restaurant in the entire Niagara Falls area. Message in Elepanol: The food is very rich, the environment and the excellent service. The baths are very clean as long as they stay. We heard from Adreanna and the manager who called herself Alberto. They are a person who has Spanish and English skills and is very welcome and helpful. Serve hamburgers and cervezas Beer and all are excellent. Very good ubiquity. Never mind what decides the night. Volvería a joos cerrados. The best restaurant in the entire Niagara Falls area.

I have one request , please ask your servers to repeat order back, I said buffalo chicken sandwich but she took order as bbq sandwich which has bacon(I don t eat bacon). I realized it has bacon after I ate half sandwich. Please and thank you

Amazing time and service!!!

Came here on the weekend the food was terrible there was so many flies flying around on the patio. The drinks were amazing. Our waiter rushed us to pay cause she s leaving for the day although we weren t done yet.

Absolute trash service to the extreme. Went in with a family of 4 never will be back.

The food was so bad first my burger was burnt and then after they changed it it was raw But the waitresses were so nice

Absolutely terrible. How this place has 4.1 stars I have not a clue. We went in to get steaks, 2 medium rare and one well done, and ALL OF THEM came out well done. We returned them then the manager said itll take around 25 minutes. We were hungry so we nicely refused. Then he kept guilt tripping us with a good discount to get another one. If you like steaks, STAY AWAY. Service and atmosphere are okay, I guess

Beautiful atmosphere and very good service even if we had trouble with our English the waitress was great. Well stocked and good plate. We were on the terrace and it was good.

Went here on 8/12/24 at about 12am. Every item of food we ordered not only came out cold, but did not taste good either. We didn t even take home our leftovers. Disappointing

Ordered the special fajita for 2 for take out at the bar, I was overcharged. Then no silverware. Bartender just dropped the food and walked away. I had to ask another Bartender for the silverware. Then bringing to eat in the hotel room, no tortilla And the food was as bland as could be! Were just here for the weekend and I dont mind spending whats fair! This was one of the worst service!

Good lunch in Roadhouse near the waterfalls. The staff is very nice and we also ate well. Price better than expected.

number one spot on our time in Niagara falls. the outdoor /indoor atmosphere is amazing. the food is amazing. try the hand breaded chicken fingers and sit at the bar for fast amazing service with ashley, the manager Albert was super friendly checking in with us throughout the meal. I woukd recommend this restaurant for the food service and staff. as well as the best food in Niagara falls 10 stars

Food was cold and the portions were small. The server was quite rude and inattentive. For example, she rolled her eyes when asked for a straw. Used to be a great spot for affordable food and good portion sizes, but things have changed.

The food is terrible. I would not recommend it at all. The fries are disgusting, some of them look spoiled and the chicken tastes worse than McDonalds chicken. Also, the nachos have no flavor, I didnt even taste the cheese. The burger was the only acceptable thing that I was able to eat.

Worst experience ever. We ordered steak, they had to redone it, and it was bad regardless! It tasted like burnt! Even though we ordered MEDIUM! Our food came out on different times. The waitress barely came to our table to check on us. Really bad experience!

Personalized attention from Manager Mr. Alberto. It was first class and highly recommended place. Thank you.

Very good Burger . Young and very friendly staff.

We had great time gathering with our friends. Specially outdoor seating along with live band. Food

We have eaten there several times over the years. The foods always good and the prices are reasonable. They have a great covered patio with a street view for those who like to people watch. John, our server was great during our last visit! If youre looking for a place to sit and have lunch or dinner on Clifton Hill, I would recommend this restaurant.

We had a great server she was really nice but wow very very expensive for a BBQ burger and fries and a club sandwich and 2 drinks was over $85. The atmosphere was nice with indoor outdoor options and music. Just the price was too high for basic food. Make sure you exchange USA money for Canadian because they charge %15 more for US money.

Ally was our bartender, phenomenal work. She was fast and very good at what she does. I ll be returning:)

Great food and our server Lily C was very hospitable

Lucy C. our server was super sigma !

Lily was our server and she was great !!

It was great despite the busy nature of friday night!

Ally the blue haired bartender is fantastic. Girl was quick, attentive, and quick witted. Excellent experience because of her.

Had a beet and feta salad, that had five small pieces of feta, with a few beets, on a bed of mostly iceburg lettuce ($19.00). I paid $4.00 extra for two small pieces of garlic bread. Smallest garlic bread I ever had in a restaurant and it wasnt even well done. I was still hungry after the meal and walked down the street and had a hotdog.

Very popular and well worth the visit! We went at peak dinner time and walked from our local hotel. We waited maybe 5 minutes to check in with the Hostess and were immediately seated. We opted for patio dining and loved the atmosphere. Our waitress, Courtney, was fantastic! She had great suggestions for local beers and mixed drinks to try, and she even asked fellow workers for suggestions of where to purchase carryout package goods for later in the evening. Our food was fantastic and priced very reasonably - the Steak Bacon and Swiss and the Roadhouse Nashville Hot Chicken were both excellent and portions were generous! When in Niagara Falls and in Canada, you absolutely need to try the poutine (fries with gravy and cheese curds)! Delicious! I recommend the Lawnmower Yard Lager if you enjoy light beers. Next time we are visiting, we will be sure to dine at Kelseys again!

Marcel was our server and the service was excellent.

Lunch was delicious. I had a burger with sweet potato fries. Steak, bacon and Swiss sandwich and onion rings were amazing. Marcel is an awesome waiter.

I had an absolutely amazing experience at Kelseys on Cliffton Hill Niagara falls. The service was second to none thanks to our genuinely kind and on point server Marcel. He was amazing and left us wanting for nothing his motivation and positive attitude was delightful to be around I look forward to my next visit. Remember Lilly quality over quantity Kid-friendliness: This was a great family atmosphere and Marcel will definitely go the extra mile for you and your kids Wheelchair accessibility: Lots of room and easy access

Wow! Well done Kelseys on Clifton Hill in Niagara Falls, Canada! Rj.... Our server this review is because of you! My husband and I were out for dinner in Niagara Falls last night with our baby. From the line being extremely long at the door, we questioned it...but when we saw the fast pace that they were getting hungry customers through the door, we were a GO! At least 10 people ahead of us, we were in in minutes... sat down somewhere on patio, a little too bright, they said no worries and got us exactly where we wanted... RJ our server (who we later found out was a new hire) was very efficient and POLITE! We even ordered our appetizer too late and he said no worries ( on an extremely busy Saturday night) and it came so quick with our modifications satisfied before our mains. His quality checks were so sincere, drinks always topped up, not to mention the food was way to generous on its portions and freshness. Bang for your buck...we definitely didnt expect such a good experience as we usually opt for the ma and pa restaurants with our delicious go-tos. It was super refreshing to see quality and care put into such busy well known establishment. I feel like they cared down to every detail..and you owe that to managers too for sure. Albert!! What a nice guy...he was beyond grateful for our appreciation for the establishment as i could only imagine the pressure he undergoes in one of the busiest cities, and restaurants in the country. Kudos Kelseys Team, from back of house to front of house and especially our server RJ and the manager Albert.

It was great visiting at Kelseys. Sneh G. Served is with great hospitality and great food. Thank you Sneh

Great food and service! Sney was our waitress and she was very attentive and friendly.

Thanks Sney G, our server for a great dining experience taking out my girlfriend for her birthday tonight was blast with great food, lots of laughs and a great venue.

Great place to spend time in Niagara. I got there around 11 PM and the service was amazing

Wow, I was here last weekend and I have to say this was the best service that I have ever had. RJ Thank you, you made my families trip to Niagara so memorable. The quality of the food was amazing one of the best burgers that I have had in a while. His service and care for his customers was top notch. I will definitely be coming back next time I am in Niagara!!

I had an absolutely amazing experience. The service was second to none thanks to our genuinely kind and on point server Marcel. He was amazing and left us waiting for nothing his motivation and positive attitude was delightful to be around I look forward to my next visit.

I ordered the Cajun Bowl with chicken and thoroughly enjoyed it. Although I am not a big eater, I almost finished it. Lily gave amazing service. Despite being very busy, she acknowleged me as soon as I was seated and checked on me regularly to see if anything else was needed. She genuinely seemed to be pleased that I was her customer. Vegetarian options: I was very happy with the choice of salads.

The beet root and goat cheese salad was very delicious but the service by Lily was the best. Very pleasant wonderful customer service skills and if and when Im back would highly recommend her as my waitress.

I love the drinks here and food but the best part was my server alexa she was very attentive and took very good care of me and my family.

Great experience. Reasonable pricing - especially for the area it is in (Clifton Hill). Food was good and service was great! We were seated promptly - even though there was a line. Food

This place was great for our large family gathering of 8 adults and 2 kids. There was plenty of outdoor seating (in July), which was a bonus. The food was fantastic, I would recommend the salmon and rice. A few people at my table also got the wings and said they were good too! It was near the Clifton Hills attractions which made it easy to walk to once you park. One thing to note is that they do not take reservations. Enjoy!

great little place

Very decent place great service A lot of food options Food

Good food. Good place to eat. Wheelchair accessibility: Level entrance. Food : 5/5 |

The kitchen nothing more, very long wait. Dont break three legs of a duck. Friendly atmosphere

This restaurant is tempting at first glance. They take your order quickly. The aperitif arrived quickly but the dish took more than 30 minutes to arrive. To end up eating inedible cold rice, they tell you a mild sauce the sauce was ultimately very spicy.

Nice restaurant, a little expensive but its Niagara. On the other hand, the service is great. The dishes were good but the menu is huge and there are lots of possible combinations.