Montana’s BBQ & Bar in Niagara Falls

Just got shut down from health board, dirty dirty place

Zero cleaning and unhealthy food. Niagara public health officials temporarily closed a Niagara Falls restaurant in the busy tourist area during an inspection in the past week. Montana s BBQ & Bar, at 5759 Victoria Ave., was inspected on Dec. 12.

Place was just shut down for a day until they could correction health code violations. Kitchen staff can t even keep prep/cooking surfaces clean disgusting. Pass on the illness thanks

Waitied an hour for out food though skip then whole order was canceled cause they didnt have one item what a joke the whole family now has to wait again when you could have jist refuned those specific items absolute joke

The ambience was okay. But food took over an hour to be delivered. The food was not at all good, although the portion size was enough. The waiter was friendly but overall it was a below average place.

Is the third time we give a chance to Montanas Niagara Falls, and third time they fail us so bad, we had an amazing experience in Newmarket location once, so first time we came here and saw they were very close to our hotel, we decided to give it a chance, was a high season, we wait sooo long on the door, than they seat us the chairs was so durst, all tables around were durst, I could not imagine how was the kitchen, took about 25 minutos to someone come to get our order, than food came wrong, the kids slept and couldn t eat, completely disaster, after a couple of months we said maybe they just had a bad day, let s try again, and again horrible! Yesterday we said you know what is low season, the restaurant is empty, let s give them a last chance, we were seven people, everything took so long, we could see that waiter was trying his best, but looks like the entire process is not working on this location, I am a Manager, and also had my own restaurant in the past, so I really try to be very understandable, on situations like that, but I feel that I need to give this feedback, since I am sure we are not going back that anymore, we spent almost four hundred on our visit, and left feeling that could had a much better experience somewhere else, you should have someone in the door, your chairs need to be also clean before next customer, you need a cup on the right size for a dose of tequila, and the waiter said they didn t have LEMON or SALT, the cup was half, because he allege the cup is too big, when you seat someone on the table waiter should come to get at least the drinks, not after 20 minutes on an empty restaurant, ( I am pretty sure that guy was taking care of everything by himself), Oh and when he came to pick up the order first thing was WE DONT HAVE RIBS!!! We went to the restaurant for the RIBS, completely disaster

Very bad all the food was overcook and we wating for 1hours before we have our meal

I have never been as disappointed I I was Nov 30th 2024. We waited 45min for food and it was not busy at all.My burrito bowl was cold and the chicken was like rubber. My brother in law had the beek brisket and he could not chew it. They told us after they dropped our food on the table that they had run out of Ketchup. The benches are falling apart and I went to use the washroom and walked out. It was disgusting. The mens was just as bad. I will never go back and will definitely be writing head office. Never again!

I loved this place, their food is delicious, but while I was waiting for my food I saw two mice walk around my feet! It was horrible, I had to run away from there, I hope they do something urgently, I think they have a plague there

Went for dinner told there was no lobster or bake potato only mash potato which was cold also my husband ordered ribs they were over cooked and dry my steak was raw the server spent most of her time in the kitchen waited 25 minutes before I was able to send it back. Only 1 server working no bar tender. Witnessed many people coming in waiting to be seated but only 1 person in front of house was no where to be found they left. saw a party of 23 decide to go across the street to another restaurant cause they could not be seated cause the sever was no where to be found. Also several tables had not been cleared the entire time we were there. Very disappointed and we have eaten there before almost 10 years ago the service was better than but now has gone down hill will not be going back.

Our visit there was awful, the service was terrible. The food was worse. Ordered steak well done, it was raw. Sent it back eventually, everyone was done eating by the time it came back. Lots of fat on it, not worth the money. They were not busy at the time of our visit.

A waste of my money. Horrible food. Worst Montanas food I have ever had.

Last 3 times we were not impressed. 1st. Draught beer they brought was garbage. Sent it back it was so bad. They checked and realized there was sonething wrong with the system. Had to pay extra for bottles. 2nd. 2 steak dinners ordered. Ran out of vegetables so had to get a dixie cup of coleslaw. 3rd(most recent, Oct 19) waited over 30 minutes to get drinks. No beef for nachos. No salsa with nachos. Had to ask for the carrots that come with wings and they were old or water logged, awful.

I placed an order on Uber eats at about 8:30pm and requested delivery for 10:45 - 11:15pm. At about 10 after 10pm, Montanas cancelled my order. I got a message that said that they just werent taking any more orders tonight. Thats pretty shabby treatment and Im guessing that they just got busy and decided not to be bothered with our online pre-order, but if this is the case they should either not take online orders at all or they should have cancelled it right away. Not impressed

This place deserves no stars and truly should be closed down or head office needs to select a new franchisee. First, they lie about their business hours. I showed up during their posted hours, to pick up my order which they accepted but only to find the doors locked. Even worse, they took my money without providing the food I paid for. Trying to get a refund was a nightmare; they made me jump through hoops and go in circles just to get what was rightfully mine. The staff were incredibly rude and unprofessional, showing zero respect for customers. If you value your time, money, and sanity, I d recommend going somewhere else. This place is not worth it!

Good food, waiter was nice young guy cool place

My son and I went to the falls montanas on Monday and whilenthe appetizer was decent the food..horrendus. the steak we ordered for him was supposed to be med rare and instead was shoe leather, struggled to cut it. I ordered wing which couldnt have been more over cooked it they tried. And to top it off.. there was a mouse running around the legs of the tables and I was told they werent sure what to do about the mouse.... I would never return to this location. Period.

Went in last Thursday our server was excellent the food was okay , the spinach dip was good and the wings but the chicken fajitas were frozen chicken breast and rubberish ! The drinks were good . The place was dead I felt bad for the waitress ! Also the bathrooms were 2.5/5

Very disappointed ordered through skip the dishes. They confirm the order and then canceled it when the driver showed up to pick up the order. If you cant deliver dont accept orders.

We came into the establishment last night at 8:30pm. There were only 3 seated tables and the rest of the restaurant was empty. Hostess walked us in and threw the menus on the table and never said a word. We didnt even notice she put them down and continued following her until we noticed she walked into the kitchen. Then we waited for atleast 15 minutes. Not one server came by and asked us what wed like to drink. After 20 minutes we walked out. The place was dead, there is no excuse for extremely poor customer service. We will never be back and as a local Niagara resident we will be sure we tell our friends and family.

Was not even busy and took 40 minutes to receive chicken fingers and a chicken bowl.

We order 2 Burgers with fries and pepsi and stake but definitely me and my friends are so disappointed. Fries was lapsed and they just re-heat it , Sirloin steak was dry , Onion ring is too oily and the burger that we order are not totally good. This is our first time here in Niagara Literally i always eating at Montana s but this Restaurant i think is not recommendable. Short Staff and They did kot prepare the food in a way it is. Place is so much dirty specially toilets are lots of paper towel. So very disgusting. In food industry we should know the Value of every food that we serve and the food safety as well.

Walked in and nobody was there to seat us. They were open so i dont know what was going on? Food

Very disappointing experience. 1st waiter came by and as we were not ready to order drinks told us to flag him down when we were ready. Never saw him again. We had a different waitress come by about 10 minutes later and we ordered drinks amd food. I got fish and fries and my wife got ribs. Fish was very good, meaty and hot. Tartar sauce they gave us was a cup of mayonnaise. No dill at all. My fries came out cold and the replacement ones were warmer but tasted stale. Ribs were below average, dry and also bordering on cold. Bathroom had no soap and when we told someone they put a refill for the dispenser on the counter. Paper towels were on top of the paper towel dispenser not placed inside. Not planning on ever spending our money here again. Many better places to eat in the immediate area.

They said it couldn t serve us at that moment We had a group of 11 people Service

We were a group of 8 we had a very good experience. Our server was so friendly I am Pretty sure her name was HAR she is so charming. When we get there they were quite busy our food was on time. For food I like their spinach dip specially recommended and their pork back ribs were delicious my husband loves it. They are the best!

Best food ever we had! Me and my frnds we came from US we got chicken fajitas, fried chicken and their best pork ribs we loved it we like poutine. Our server was so sweet! Will come back for sure! Food

We enjoyed a-lot our service was best we always ordered pork ribs with wings and their kapow shrimps were spicy and delicious! Must visit Food

Great food , great service I recommend

Har are waitress gave the best service nice friendly and very polite highly recommend

From Owen Sound. The food and service are excellent. Thank you for the great experience!

We had an amazing experience. Food and drinks were delicious! Highly recommend the spin dip and the mamma s lemonade. Mains came out quick. Service was spot on. Thank you !

Loved the ribs. Great ambience. The music was good. Fabulous waitress.

I would give this location zero stars if It would let me! We had a problem at this location at the end of July & a fantastic manager reached out to us & invited us to come back the next time we visited Niagara Falls.We visited your location on Tuesday October 1st at 7:15 & there was only 2 other tables in the whole restaurant! A young man came to greet us & we advised him we had 6 adults & 2 children & he went to set up a table. A woman with glasses appeared from the back & exchanged words with the server & he came back & started rambling to us that they only had 1 cook & 1 server & we wouldnt be getting our food quick & then this woman approached us & was rambling on about it being the off season. After feeling like they clearly didnt want us to eat there we decided to leave & I did advise her that one of the managers had welcomed us back after the first negative experience & that we wouldnt be coming back again! She advised me that it must of been Alicia that I spoke with & she clearly didnt care that we were leaving!

Dont be fooled, all you can eat Ribs is not all you can eat. They declined to serve more. The server was fine, the manger wouldnt put the Leaf game on the TV. Rather play baseball and basic cable shows.

I get a burger with fries the fries was really bad and the service can be better

Good service and authentic American food!!

Jaden went out of his way to make sure we were taken care of. The restraunt was busy and we were overlooked for a bit . The management made up for it and we were satisfied.

Wait staff was awesome so I didn t want to complain them but the food was awful. While we were there, the table next to us up and walked out.

We came here today for a family lunch. There were 10 of us unannounced and they happily let us dine in. The food was amazing but even more so was our server Jaden. He was friendly, knowledgeable and speedy getting our orders in. He helped make this an excellent vacation! Thank you Montanas.

The customer service was terrible and the food wasnt fresh.

We husband and I visited this location on our honeymoon, and unfortunately this is the worst Montanas we ve ever been to (we ve never had a single issue at any other location). I ve never had to send food back to the kitchen but I guess there s a first time for everything. The fries were hard and inedible, the chicken was dry, the gravy was cold, and the kitchen forgot to give us parts of our meals. The condition of the restaurant itself is also very poor. The seats are peeling, the floors are sticky, and the lighting is poor compared to other locations we have been to. We didn t use the washroom, but given the other reviews we ve read, it s probably a good thing we didn t. I would have rated this location 0 stars, but the 2 stars I ve given are entirely because of our server, Grace, who was the only good part of our whole experience. Her professional and cheerful attitude were very much appreciated and she was proactive when things went bad and understood how to handle customers. As a server Grace offered a 5 star service, but every other server we spoke to seemed miserable. I would never recommend this location to anyone visiting for vacation, a special event, or any other reason. Go to another restaurant or visit another Montanas location.

I dont usually comment negative stuff, but I felt like this one needed to be said. I usually love Montanas. Ive been in Toronto, ottawa, Prince Edward island, Oakville etc... and this one almost didnt even feel like Montanas. The food was soggy, seemed as if it was prepared in advance and then heated up in a microwave. Nowhere near the traditional freshness of Montanas. The waitress was very friendly and accomidating. Felt bad for her as she was all alone in the busy tourist season, she was clearly overloaded with work. The brisket sandwich also got my fiancé sick, which only proves my point the food wasnt fresh. I will forever love Montanas, but this location is a no go for me from now on.

Love the beef gravy

What a terrible dining experience this place was. Staff was good - friendly. Tables sat dirty for our entire stay (hour plus), the food was very bland (steak ordered, fajitas ordered). The zinger was - this location had NO ketchup I thought they were joking. Manager stated they had run out . What restaurant runs out of condiments or doesn t run out to a store to get some? Maybe even ask a sister restaurant across the street for some? Find a solution? About 8 of us dined here - definitely left a sour taste for the Montana s brand.

Came up with the party of 6 people. We ve been offered a spot at the bar with the kid. They said they closing already. We came at 9 pm. Many times went to Montana s with the family. Unfortunately, that was the worst experience today.

Went in a group not too long ago. Terrible experience 1. We stood around for about 8 minutes to be seated. The resturant was pretty empty. 2. We sat around for 20 minutes, no server came back, we had to get up and find somebody by the bar. 3. Nobody got us water or bothered to ask. Our drinks were ordered (been there for about 1 hour now). 4. Our drinks came 30 minutes later. 5. We got our drinks, but 2 of our friends had to wait 15 minutes more. 6. We havent ordered our food yet at this point. We asked to speak to a manager or GM. A supervisor appeared and said our GM was unavailable. 7. We finally had a chance to order our food and it came almost 45 minutes later, 3/8 peoples dishes were cold. One of our friends steak was ice cold and had to be remade. The same supervisor refused to provide details on how to contact head office or a GM. 8. The last dish came, our friend ate alone. 9. We waited another 30 minutes to get the bill. 10. The bill came, the bills were messed up and incorrect. According to the server the supervisor messed it up. We came to the resturant a aprox. 7:20pm. We were still there til 10:50pm. It ruined our evening at fallsview, non of us expected such terrible unorganzation spending over 3.5 hours of prime time while starving.

Pigged out on all u can eat pork ribs

Service was crap gravy didn t taste proper they get orders wrong

The food is of very good quality, very tasty and good price.

On the day I visited, there were few customers. However, it took a long time to be waited on by a server and even longer to get the food. If the food had been more memorable, I might have overlooked the claim of being short-staffed.

Typical chain food and atmosphere.

Were local and have eaten here several times so we used the reserved restaurant parking in the rear (which isnt known to most tourists) when we pulled in we were met with a woman who assumed we were taking advantage of free parking and not patrons of the restaurant and began to berate us with threats of being towed (we later learned she was a manager) once she realized we were visiting the restaurant she drove away. my husband got their signature beef bone which was cold and came out 10 minutes after i had been served. I then went to use the restroom which was in deplorable conditions, smelled of urine, toilet paper all over the floor, bathroom stall door didnt lock and no soap in the dispenser. We LOVE the Montanas location in St. catharines, STAY AWAY from here!

Went here a few years back but for got to review it. It is EASILY the best AND most affordable place we went to in our stay at Niagara Falls. Everything in Niagara Falls that I experienced is insanely overpriced and tastes weird (especially the ground beef) but not this place. If I ever go back to Niagara Falls, I will be eating dinner at this place every night. I wish I could remember our server s name cause he was fantastic too but it was years ago. Just for a quick reference: Popeyes in Niagara Falls charges like $50+ for an 8 piece dinner. Planet Hollywood charges like $6+ for a soda and over $30 for a burger. F that, just go to montanas.

We visited Montanas on a weekday for dinner. The food did not disappoint, the appetizers were fresh and tasted good, the portion sizes were decent as well. However we did not like the service at all. Although it was not very crowded, there were only 2 servers who werent able to manage all the tables. There was a very long wait to get anything that we asked for, even a glass of water. Not the kind of experience Ive had previously at Montanas. Vegetarian options: Many vegetarian options

Abusive to staff. Food is horrible. No idea how to cook. Insane wait times. Management never there. Avoid this place. Only reason they are still open is because they rely on tourists who haven t been to this location before. They have zero repeat business for a reason.

I visited Montanas BBQ at Niagara Falls and it was one of the worst dining experiences Ive had. We ordered two steaks and two ribs, and all of the food arrived cold, including the steaks. The quality of the food was clearly subpar, and it didnt feel fresh at all. The restaurant was understaffed, with one poor waitress trying to manage both the bar and the tables, which likely contributed to the lackluster service. When we requested a change for one of the steaks, it came back barely warm, as if they had just reheated a pre-cooked piece of meat rather than making a fresh one. It was obvious they were not paying attention to quality. Overall, the food, service, and attention to detail were highly disappointing, and I wouldnt recommend this location.

Worst experience I have ever had at a restaraunt. Every order was wrong. The food was disgusting. We waited for drinks for over an hour. We had 2 birthdays that they did not acknowledge what so ever.

Absolutely horrible experience. The service was HORRIBLE! We waited an hour for 1 drink. The whole meal was stale, cold and disgusting. The drink came once the food was done. Apps were horrendous, meal, everything ! One hour for an app and drink is rediculous!

Food was alright. Our server Zack was super pleasant nice and friendly which made up for it, thanks zack!!!!!

Great service by Harman! All you can eat ribs were good . They had less staff but they were trying their best to serve everyone.

Myself, my son and my mother were visiting Niagara Falls over the weekend and we were looking for somewhere to eat and came across Montanas. We all like BBQ so we decided to try it out and we were amazed at how friendly, personable, knowledgeable and accommodating our waiter Zack was during this experience. We knew we were going to enjoy our time he took great of us and not to mention that food was amazing as well. So overall we had a great experience the food was great but Zack is who made the experience.

Our waiter still hadnt gotten us a drink Ten minutes after being seated. When we flagged him down, he said hed be right with us then stopped to cut up with a buddy. We walked out.

Why? Why do they subject people to this kind of inhumane torture? The atmosphere was very underwhelming. Server was very nice, but slow and extremely inattentive. Anytime we did ask her for something, she sent over someone else to deliver while she stood at the bar on her phone. We dont require a lot of attention as guests, but when you are wanting to get off of that ride, you really hope someone is around to hear you yell Maeday! So far, nothing so bad that would require you to want to run away screaming, right? Thats because you werent there to eat that food. I think it was food. Loose definition of food at best. I must take some of the blame for this one--I didnt research well and I did assume since they are a BBQ place, that they smoke the meats fresh on location (so 1 star for me as a guest). First, they had no brisket. Mind you, this item was listed on their online menu in 3 different menu items. The server said we usually get it at some point in the summer, but havent. Ok, first, if you are a BBQ restaurant, you should have brisket year round. If you have it listed on your menu in 3 different items, you should have that ingredient stocked. Because of their lack of brisket (at a BBQ restaurant) I went with the buffalo chicken mac & cheese. The macaroni had the texture of playdoh. They loaded it with lots of cheese that just ended up being a bland glob of cheese topped playdoh. The chicken was dry and the hot sauce on it was more of a glaze than a sauce making the texture just unappealing and off-putting. I was only able to eat about 1/4 of it before waving a white flag for someone to rescue me. My husband ordered the ribs. He will always order ribs when they are available at a restaurant. He regrets that decision. Some nights, I hear him crying in his sleep about the dry, tough horrible tasting ribs from Montanas (we are actively seeking a therapist to help him cope). They were definitely not slow smoked. They had both the taste and texture of ribs that were either par cooked or quickly cooked on a grill. We did have a lovely conversation during our dinner....we discussed the wonderful meals we had the previous two evenings next door and down the street at both Anticas and Mama Mias and how much we were missing those places at that moment. I am not saying that Montanas doesnt have potential, but they do have a lot of opportunities here to improve greatly.

Great food and service again. We came here about 15 years ago and loved it. They knocked it out of the park again. Tyona (our server) is the best! Looking forward to our next visit.

Sat there for 20 mins no server I went to host desk to let them know and they said they will be out shortly nobody came went back to go host and all they say is sorry we just left i will never go there again and they seem to not care when we left

I want to thank Zack our server who was amazing and enthusiastic. The food was amazing. I would recommend coming here :)

Went for dinner on a Monday night last week and no problems getting a table. We were seated in a booth near the back and almost instantly were greeted by our server Zak. He took our drinks orders and gave us a few minutes to check out the menu. My wife and I shared the spinach dip, double dusted wings and a salad. Plenty of food for 3 starters although the only thing i would change is the heat level of the wings. We ordered the hottest wings available. A bit spicy but pretty tame. Son had chicken burger and fries. He loved it. We asked for his burger a certain way and Zak made sure it was exactly as requested. Our son also had a dessert and he loved that too. All in all, good place for dinner and a few drinks and its in a great location. All the staff working very hard to help each other makes it a great dinner experience for the customer especially with guys like Zak who was very attentive, helpful and friendly to our autistic son. Will definitely be back if were in the area

Zack the besttt really good service

Zacks was my waiter, The guy is super friendly. The services and the food was good I recommend

Zack was awesome, schedule him more!!!!

Great food and service. Zack was a wonderful server, give him more shifts!

Was there at Montana at the falls. Me and family always goes to Montana. But this place I will never go back there. Our sever took so long to come to us . There was no beer back and front tell us no we dont have that beer and also that took like 10 mins to tell that there was no beer. Also the Restaurant was empty. We order our food it took over one hour then the sever told us that there was no Steak. But all the other food was ready to come out after one hour. Us as a family just left . Staffing Management, cooks , need to Communicate more to Customers. Also the back in the washroom is Disgusting duty . But then you have all of them talk in front.

The service was so so, the food was cold, the fajitas dry, and half of what we asked for we redemanded because the staff forgot. The portions were small. The taste wasn t so bad, but overall it could have been better.

Everything was great, theres nothing to complain about!

Visited your location on Monday July 29tn around 9:30. We waited quite some time to be seated, we got our appetizer nachos before our drinks even came & we had no side plates or cutlery. When the food arrived I had ordered a steak cooked medium & my steak came out rare & bleeding all over the plate, the mashed was cold & the meal just totally sucked! The server took my under cooked steak back to the kitchen after I had taken a bite out of it & tossed it back on the grill & it still came back out disgusting. Also the washrooms were filthy. We visit montanas all the time in Brantford & we ve never had any complaints! The only reason I gave you 2 stars is the server Davis was nice

Greeted quickly Slow to bring drinks Slow to serve food. Appetizers sold out Washrooms sticky floors Zero paper towel No latch on middle stall No toilet paper in stall Beer was flat as keg being changed Manager had no solid answer for washrooms nor being cleaned as I had looked at schedule and it had not been checked for hours Wing were cold Spinach dip was cold

Perfect attention from the waiter DAVIS. Very attentive and very understanding with the issue of gluten. Vegetarian options: Salads Dietary restrictions: You can make your dish gluten free by removing certain things from the dish, all very well explained on the menu.

my server, davis was absolutely fantastic. Right when I walked in Jaiden greeted me with such a warm welcome. the food was great, I got the Capow shrimp which never disappoints! Thank you Montanas!!

Wait for over 40 min to take the other. Staff were extremely rude when we arrived. I asked them to take the order and didn t care. Worst service ever

We waited 40 minutes at a table and no one attended us.

I waited for more than 30 minutes and no one showed up. Very bad service

bad service, they didnt want to serve us and what the waitress did was ignore us

I waited more than 30 minutes and the people who served us did not even pay attention to us. From the beginning, the waitresses had a terrible attitude. We decided to leave the place (that had never happened to me in a Montanas).

Horrible experience. Poor staff they got upset because we were 7 adults and 2 kids. We waited for more than 40 minutes, and nobody wanted to take our orders. We left, and we walked only 3 minutes to Chucks roadhouse, a completely different experience and food. Thank you for giving us the chance to try another place

Weve been to several Montanas but this was the worst one, by far. The restaurant was mostly empty, and our waitress only had three tables, yet we never saw her. She just never checked in on us. And even though there were only 4 people in my party, she managed to screw up everyones order. Incompetent service aside, the food was atrocious considering the price. My sons ribs were WAY over cooked, my wifes dinner was missing items that she had specifically mentioned to the server, and my nachos looked like they had been sitting under the heat lamp for 30 minutes before serving. And, no joke, 75% of the chips in my nacho plate had NO CHEESE .None. Nada. Nil. I sorta get poor performance and food quality when things are crazy busy. I give the servers and the cooks the benefit of the doubt. Ive been there. But when we were there it was a very slow time. The restaurant was probably about 10-15% full. Seriously. Our server had only 3 tables. Yet the service and food was that poor? Im done with Montanas BBQ. I wonder of they even care.

we received it immediately, but it took another 20 minutes and me questioning stuff where our raider was before we even received our first drink. The food was fast. The two tables around us were not cleaned I watched the guests pay and leave, and they were not cleaned even when we left. Not to mention the mouse trap underneath there seat was a bit disturbing and disgusting

Our family went to Montanas while visiting Niagara Falls with a party of 6. Tyona was a great server. She was friendly and went out of her way to make sure we had a pleasant experience. We had gotten there around 5PM on a Saturday and seated immediately. The crowd arrived about 15 minutes later. I gave a 4-star for the service because, although the food was delicious, it took about 45 minutes to receive it.

Great place to eat with a crowd!

Most beers on tap were not available. The kids grilled cheese was 2 pieces of toast with a slice of cheese between that didn t melt. The ribs had to be nawed off the bone and the fries were old and cold. The noodles in the kids Mac and cheese were undercooked and hard. Manager is useless and wouldn t even come speak to us after 2 servers were asked to get them to speak to us. Would recommend never going there and go anywhere else

Something is amiss right now at the Niagara Falls location. My guess is that they didn t have enough help in the kitchen. We waited over an hour for over cooked food. Our server tried, but it wasn t her fault. It isn t fair to the consumer. Management needs to correct the probelms.

Service was amazing, but the staff kept apologizing for the wait times & a few items on the menu that werent available. What sort of restaurant such as Montanas which is known for Ribs, runs out of their main supply during a holiday week end? Parking: Parking is a slight hassle since theres a need to look about for a decent location & price.

didn t even give me real antlers SUDBURY ON TOP

Disappointing service from our waiter. Continually had to call over the manager. We were celebrating a birthday to boot..

For a ribs/steak place, I was expecting more. Food was okay.

First impression the floors were sticky and dirty, the washrooms were not clean and smelled like urine. The service was extremely slow. The blue moon draft must be a beer that no one drinks because it was not fresh. Tasted flat and did not taste like a blue moon. The baked beans tasted like they were canned. Did not care for the Wings. The ribs had good flavor but were dry. Nothing came out hot. Everything seemed and tasted like it was old and reheated at best

We have dined at this place frequently, but our most recent experience was the worst. Firstly, we ordered steaks cooked medium, but they were served well done, and the fries seemed to be reheated. It took them over 25 minutes to serve the meals, despite the restaurant not being busy. The washrooms were also very dirty and seemed to have not been cleaned for a long time. It was disappointing!

The food was tasty however they serve small portions. You may increase the portion size for a fee. May I suggest charging a fare fee and giving a more reasonable portion size. Vegetarian options: The baked beans were flavorful.

We never had a chance to eat there me and my family went there at 630 and spoke to the supervisor and she informed us that it will be at least 1 hour or 2 hours the restaurant is half empty and they claim the kitchen cant serve anyone

Terrible experience. I wish I could give zero stars. The cleanliness is really lacking in this location. The floors, benches and tables were sticky. You can feel the stickiness when you walk. Lots of spider web and foul smell in the washroom The server told us that all the sauces are containing milk allergen when in fact they weren t when I checked the menu in Montana s website. We ordered multiple dishes of beef ribs and almost all of them were dry. I ate this dish multiple times in other Montana locations and this time was not how it usually tastes.

Food was extremely disappointing, we wanted to go for lunch so we were there at 12pm when the open. Potato skins we ordered were simply a baked potato cut into pieces, and the entrees were salads and simply had no dressing, two cherry tomatoes and a couple pieces of cucumber. Very disappointing experience

Had very bad experience. Went there for birthday dinner. Waited for almost 25 minutes to order food, nobody came to take order. Server watched us leaving the place and did not say anything. There were literally 2 other customers who they were serving at the moment.

Grace was a great server, very attentive and helpful! Ribs were very tender and delicious!!

The food was great. Kitchen was on point, we got everything on time, owner Sue checked on our table love her. She s hilarious, love her!

Leo is the best

Paul Daniel and Leo super great

Amazing place for dinner. All staff are exceptional. We celebrated a birthday and helped us to make it extra special for the birthday girl. Kofi was our server...what to say about her...super friendly, very knowledgeable, outgoing personality, checked on our table frequently to make sure everything was perfect. Highly recommend this restaurant and if you happen to get Kofi as your server than thats an added bonus. We will definitely be back our next trip to the Falls. Kofi thank you again for everything you did for us. We appreciate you!!

kofi was an amazing server she made me feel welcomed and helped me with the menu you rock kofi!

Got busy while we were in but staff was still attentive and took good care of us. All of our meals were good including appetizers. Thanks guys!!

Came here the other night when nowhere else would accept us last minute with our large group so we were glad from the start that they could accommodate us. Food was surprisingly good - I say surprising because of the reviews I m seeing here, and the service was superb. Kofi and a gentleman were our servers, good job to you both , we will definitely return.

FOOD WAS ABSOLUTELY HORRIBLE. Tasteless food. My husband got sick from ordering just a salad. Furthermore, spent close to 100$ and waited so long for take out, and waiter did not apologizefor the wait. What a disappointment to travel so far and experience this.

It was very good

I gave them 4 stars not because their food, that is very good, but because it is a BBQ place, based on ribs, and they didnt had ribs, and also they didnt had pull pork. We ate a brisket burger and a brisket sandwich. For me, I would need a confirmation.

Best restaurant in Niagara

Montana BBQ is amazing! The cozy atmosphere and friendly staff make you feel right at home. The BBQ dishes are flavorful and perfectly cooked. The service is great, and overall, its a fantastic place to enjoy delicious comfort food. Highly recommend!

Very friendly staff, foods good overall i like it

Ambiance and the food is very good overall 10/10

We had server Leah and she was truly amazing and so helpful! I ordered the southern style chicken sandwich and made it spicy, it ended up being too spicy for me so Leah quickly got me a new order and was always checking in on us during our entire meal! 10/10 would love to visit again

Even if it was busy during our visit, the service before ordering was endless..... Good meat but the quality leaves something to be desired

Came with a very large group and everything was great!! Thank you and sorry for some of the others kids being naughty

We met some friends from US for dinner - Kelsey our server was so nice and friendly. She made us feel welcomed and went out of her way to serve us exemplary.

I first entered and saw a nice place they showed me where to sit there was water spilled over my chair I asked the waiter to clean it for me he just went over it quickly not even cleaning it so it made me wet then I ordered my food with a different waiter that was very friendly also explained all the food and combinations then I had to wait 45 minutes for my food it took really long the food was good I would say it s almost worth 4 stars Vegetarian options: It s not for vegetarians here

Zack was amazing !!!!!

Great food and great server Zack

Zack was excellent

Food was good, service was atrocious. served our appetizer with our entrees waited until we were almost done with our meal to ask if he wanted refills even though we were empty since they served our food.

Very disappointed. We ordered ribs. They were very overcooked and tough. The cornbread was overcooked and crumbly. The brisket sandwich bun was hard and the meat was tough. We ordered a fried chicken meal and they brought a chicken sandwich. They were out of Blue Moon and antodillas.

On a attendu plus de 20 minutes pour quon vienne prendre notre commande, ensuite plus aucune attention. Au bout de 45 minutes, la commande nétait toujours pas arrivée, pourtant cétaient seulement 2 burgers. En tout nous avons passé 1.5 heures à attendre avant de manger. Mauvais service avec la piètre excuse de manquer de personnel. Prennez moins de clients à la fois et servez-les comme il se doit.

Zack asked for my Snapchat and I told him no. He insisted to give it too him and I said I was 14 but still wanted my Snapchat. I felt uncomfortable but apart from that it was great time !

On more than one occasion I have placed an order through SkipThe Dishes only to find out an hour later that they had cancelled my order. Why do they offer delivery if they re not going to deliver the food?

Zack was amazing

We can to the restaurant and hour or so before it closed. We got Zach as our server and he did an amazing job! Had great energy even tho it was coming down to closing! Zach did everything that we asked him and was super polite and just a great guy to be around! Loved the experience

Zack was wicked. great server, very coasting to our dietary restrictions. Great kid.

Montana BBQ: A Feast for the Taste Buds At Montana BBQ, the food is an ode to indulgence. The ribs melt in your mouth, the corn bread crisps in your mouth, and the beans are an addiction. As for the salad, it brings a welcome freshness. However, our server, overwhelmed by the crowd, served us a cold plate. Fortunately, his sincere apology and his offer to replace it or reheat it restored the balance. It all ended with a rediscovered delight.

Zack was a great enthusiastic server

Zack w was very friendly, enthusiastic and polite, he was a great server who we had a great rapport with. Highly recommend the food, good prices and choice.

Montana s Niagara is GREAT!!! Our server Zach was soooo amazing. Very perky personality and funny. He was so much fun and he made our dinner out extremely. Hope to see him again soon.

Classic Montanas experience!

Excellent place

Awesome service from Zack ! Will definitely comeback again !

Everything was great and the server Zack was professional and with a great attitude

Zack was our waiter and there wasn t a moment I went without a drink in my hand!! The food was good and when I had a problem with how my steak was cooked he was very helpful and didn t make me feel like I was making a big deal. 10/10 recommend

We were attended by Zack and he gave us great service. My son think that 5 stars doesnt reflect his experience at the restaurant and would have wanted to give you all a 10 stars.

Ate here in 2022 and it was great. Now 2 years later it was a terrible experience. They gave our 8 month old a high chair with broken safety straps which of course is very unsafe. After waiting 30 minutes nobody had come to take our order. Saw several staff just chatting up customers. Saw one talking to a table about sports for over 10 minutes. We ended up leaving after waiting 45 minutes and definitely wont be going back. Such a shame how far theyve fallen

Zack with a K was amazing! His personality was a breath of fresh air. Hope you got your steak, you deserve it! EH!!

My family travels a lot, so we experience many restaurants and servers. Zack is not your typical server, someone just taking orders and delivering your meal. He was exceptional, and made our experience a memorable one.

food was very good and service was top tier. I had Zack as my waiter and his energy was amazing. He was very cool and got all the food on time and good.

Zack was a really good server

Service was slow, and the food was cold and undercooked

Service was sub-par. Food 2/10 at best. Fries where cold, fish was greasy and ribs where 5/10 at best. There are better options on clifton hill, Montanas is definitely a last resort.

Zack has been very helpful thank you

Delicious food and good service! Great atmosphere for friends gathering occasions!

Not a great experience at this Montanas at all. I love Montanas and always go for the Smokehouse wrap whenever I go to any location. This wrap was 60% tortilla with dry filling and crunchy rice - this was incredibly disappointing. Our group waited a terribly long time for drinks, appetizers (which were OKAY) and our meals, which judging from other reviews here seems to be pretty typical. Also the back bathroom is incredibly dirty and the doors do not close properly. I would not recommend going to this Montanas. You are better off trying a different restaurant when you visit the falls.

Leo, super!

Jay- Amazing customer service top tier

Great customer service! Joel was the best always on time and very knowledgeable. Great service will me coming back thanks to Joel

My experience at montanas was the best my server whose name I unfortunately forgot, was very attentive and Kind. what stood out to me most and made the experience better was the host Julian. He is very outgoing and bubbly. Made myself and the rest of our group feel welcome. Bravo!!!

This place was great! Service was a little slow but the food was so much better than the reviews! Give it a try!

Service was poor my food was cold

Amazing place to grab drinks and food. Exceptional service and cool vibe. LIT was fantastic as well. Food

If you have an over abundance of time and no life, a great choice for marginal food and drink. Servers are genuinely very nice, but not professional.

Our table asked us to leave a review so here goes We were sat by a nice host at a comfortable table, once our server Harman greeted us, she took our drink order and returned with a drink for me that did not match its description in the menu. I ordered a boozy iced tea and it was pink. I addressed this with our server who told me that tea is pink and it was definitely right. This confused me but the drink tasted alright so I went with it. Then I ordered a pulled pork sandwich, I was served the beef brisket (which was missing the crispy onions that the menu said it would include), I found it bland. When I asked the server about the order she told me I had ordered the brisket but my friend was sitting with me and verified that I had definitely ordered the pulled pork honestly it was just a weird combative back and forth and there was no effort made to fix the situation. Bad vibes. Less than average food. Will not be returning. Har is HARming your reputation.

Very bad experience, i got inside i asked for a table for 2 they took 10 minutes to look for a table and the place was dead, my waitress was stoned and took me 30 minutes to take the starters and 1 hour for my main course. I complained about it to the manager and he said he was gonna take care of the bill i didnt need to worry, at the end i got a bill of 80 dollares of bad food and service. I dont recomend this place.

Management is not the best, suuuper disorganized and often times rude to servers!!! But majority of servers there are so kind hearted :)

Excellent service, the manager Alicia was delightful.

Amazing service, Alicia was fantastic!

I would not recommend this restaurant at all. Our table was given a pitcher of water then we ordered food and drinks. Half of us never received our drinks. Our food came out 1 plate at a time. I received my food first. By the time my wife received her food 20 mins had passed. So I had to eat cold food. As I mentioned I never received my drink,which was just a club soda. But I did get charged for a mixed drink I didn t order. Meals we did not order arrived at our table and sent back. Adding to the time it took to receive our actual meals. Needless to say it was not a good experience. We asked the manager to speak to the owner, we saw the manager approach the owner (I am assuming she was the owner, an older lady with blue hair), the owner looked at us, said no to the manager and walked away. We were never told if the owner would speak to us or not. We asked again and we were given the run around. I wouldn t necessarily blame the servers for our experience. I think this is coming right from the top based on the way we were treated by the owner. When it came time to pay the server handed me the machine and but went ahead and pressed the 18% tip button for me. At this point we just wanted to leave so I didn t make a big deal about it and paid it. Will never return to this Montanas at all. If it weren t for the location no one would. There a lot of better options to choose from when in Niagara Falls. Stay away from this place. They don t value their customers. They almost seem annoyed with the customers.

The manager Paul was a super helpful fellow. He ensured we were served promptly! The food could be better though.

Love this place, its a whole vibe.

This Paul guy made sure we had an excellent experience.

Had a great time at Montanas. The way they do birthdays is really fun! Paul the manager really went above and beyond for us.

Paul was such a pleasant surprise coming here. He absolutely made our experience! Food could be better though.

Enjoyed the visit. They were super busy. Food was good.

The appetizers here are next level. Paul the manager was very good at ensuring we received prompt service.

Disappointing Experience My friends and I (a group of 11) had a highly unsatisfactory dining experience on June 1, 24 Chk 245. Here are the key issues we encountered: Sitting & Lighting: Initially, we were seated at a poorly lit table with only one lamp, making it uncomfortable. We requested to change, and they accommodated us. Slow Service: Despite the restaurant not being busy, we waited 30 minutes for water, which we received only after three reminders. Drinks: Our six drinks took 40 minutes to arrive, and they had no taste. When we requested to return them, the waiter assured us they would be removed from the bill, but they werent. We spent additional time waiting for the manager to come and address this. Food Delays: Starters took 40 minutes, and our main courses (burgers and fajitas) took 80 minutes to arrive. Despite multiple visits to the kitchen and requests to speak with the manager, we received no clear feedback. Billing: At the beginning, we agreed to pay an 18% tip as we were a large group, but by the end, we were extremely unsatisfied with the service. We received the bill with the drinks still added but with a 20% discount. We mentioned that we would not pay the tip due to the poor service, and it was initially removed as agreed. However, when the bill was returned with the 20% discount, the waiter had added the 18% tip back and gave me the machine for payment without reviewing the amount. Trusting her, I paid the bill as it was after midnight and I wanted to leave. Upon comparing both receipts, I found discrepancies and informed my friends about the issue. We requested the manager to come, but she refused to refund, stating she could not do so, though she offered to waive the tip for those who hadnt yet paid. Overall, this was an extremely frustrating experience, and I cannot recommend this restaurant based on the poor service and lack of proper customer care. I hope the restaurant takes these concerns seriously to improve their service and customer satisfaction in the future.

Do not plan group parties here. We were required to pay a cash deposit, and to fill out a spreadsheet with our orders ahead of time.We had to serve the hot plates ourselves. We had to take our own drink orders. Drinks were served after dinner was finished being eaten. We didnt get cups to drink water until well into the meal. The worst part was our children were yelled at by the owner for playing with the large Jenga blocks that were left beside their table. We had a group of 20 children, and after all the terrible service , the owner appeared out of nowhere without warning, saying she was keeping the deposit because the children were too loud. Also, the kids meals portions are appropriate for preschoolers or very young children. Our 10 yr olds were still hungry. This was the first time after years of team dinners in restaurants that I have ever experienced thus type of treatment. If this establishment cannot handle large groups they should not agree to host large groups.

Very Meh experience. Food was horrible. We ordered the Fajitas and all you can eat Ribs. The Fajitas were not that bad, although the chicken was a little dry. The ribs though, were overcooked and horrible. Very inconsistent cooks between each refill, most of them very overcooked and too dry to even chew. The sides of fries and baked potato were absolutely horrendous for how simple a side it was. The fries tasted like they were cooked in a months old oil, and the baked potato lacked any flavour whatsoever and was not soft inside enough. The server was nice, and the drawing with the crayons was a fun experience. I would not recommend anyone to go here for the food, for such a steep price you should expect consistent quality and decent food. I must reiterate again, the ribs tasted like the same stuff you would buy at the frozen aisle at a grocery store and overcook at home.

Came in and given a table, host says server will be right there. Saw 3 other tables come in after us, get seated nearby and all 3 tables got served before us. We werent even acknowledged until 15 minutes of waiting, then a bunch of excuses about a new server just starting and our server has to help the new person. Then we noticed all the tables that got served after us were complaining of missing items etc. so it seems like the overall service of the place was very poor. The fajitas were sad looking and kids pasta so small my 2 year old was still hungry after. No excuses for this place, it wasnt even busy

Parking: Didnt know where to park... Food

Had the chipotle ribs, dry and tough. Took a full hour to get cornbread and it came out over cooked. Server was good.

The steaks were very tasty! I recommend everyone to visit here! The staff and service are top notch! Har, thank you!!!

Great ribs. Ower came over to check on us. Love Sue!!!!

H was the best!!! Great service and great ribs. No tourist tax and great prices

Grace made my night so much fun and the food was just to my liking

grace was an amazing server she got my food out super quick and it tasted amazing!! 10/10 100% recommend coming here

kofi was a phanomanal server. Ally the host was spectacular host. Reccomend coming here. Food tasted great! Sue the owner was super nice came to us and made sure the food was good

Great food, service and atmosphere. I would recommend the ribs!

What a disaster! My second visit here was just as awful as the first. To start, I made a reservation on Montanas website (they use OpenTable), but when we arrived, the host told us they dont use that system and had no table for us. We had to wait for one. Next, there was no soap in the washroom. I informed the bartender, but still, no soap appeared. Then, we ordered food and waited over an hour, as if they were waiting for the restaurant to clear out before serving us. The only positive part of this visit was the waitress, who was friendly and apologetic about the delay. As I said, this was my second visit, hoping the first bad experience was just a fluke. Montanas restaurants are usually great, but this location is the worst by far, and Ive been to quite a few. This place is a stain on the brand. I will always advise against visiting this location in Niagara Falls.

From entrance to exit was great. Receptionist was pleasant. Great job in getting us seated. The food was great. We give Joey primarano our server a 5 star rating. He is a role model any business would search the globe to find to be a representative for their business. He is professional, Jovial, respectful and very enthuse about his job. He seems like he love what he is doing and I am convinced that he will be a major asset to Montanas. Overall the staff is great we were almost blown away with the amazing performance by the staff when celebrating our birthday. I definitely need that again and I will be there for my birthday. And will be telling others about it so they can come there for birthdays. Go Montanas go you guys are great.

This place was great. From the food to the service, we enjoyed every bit. Our waiter Joey was super friendly and did a great job. The food was fantastic. I had wings and ribs and my husband had a burger. All was cooked perfectly. Would definitely recommend.

The manager was great

We waited more than 30mins for food. It would be better to us an approximate time Ribs is good. Can try 1 star reviews are fair. I mostly agree their comments. They told us get a 5 on Google. Done:)

We came in around 5pm, we are group of 6. The restaurant wasnt busy, we waited few minutes for the host/server to give us a spot. We asked her for some water and said she will tell whoever our service will be. We waited 15 mins. Someone came and asked us if we ve been helped, we said no, Then he walked away. Another 5 or more minutes waiting, we walked out of the restaurant with one of the servers looking at us and we heard nothing from him. Won t definitely come back.

Food was delicious and the server, Joey, was spectacular. However, the restaurant was slippery and wet because the ceiling was dripping liquid, this made us change mind on dining in. Hope that gets fixed soon and we can dine in.

Food amazing, service amazing, everything amazing, I really recommend

Amazing host at entrance and server was super fr

Super busy but food was fantastic and our waitress, Sophie was amazing. :)

This place is the absolute worst. It is the Drizzling Sh!ts. The waitress took off to serve a large party instead of our table of four. We were missing food items from our orders. Had to ask for utensils. Food was cold by the time the cutlery arrived. Had to ask a couple of other waitresses for simple things like water and the bill. Will not return!

Our server Kofi was fab!

Service 0

This was my second favorite spot on my bday vacation to Niagara Falls. The bartenders were the absolute best!! I went through all of the Bloody Cesars on the menu - which were all really good - and they made my daughter a special drink just for her!!! She absolutely loved the pot roast soup! Definitely has the sports bar vibe and we were there as a big hockey game was on. Highly recommended!!

Leo and juan the best !

Went to celebrate Mothers Day, it was nice to have no wait to be seated.

Thank you Sophie. You were awesome. Thanks montana s

Service was not great they did not understand the shrimp allergy I had, tried to convince me to eat my dish anyway. My boyfriends ribs were horrible, fries were cold. Bad experience. Beer was good.

Great service and great food

Took a very long time to get our order placed, and then even longer to get it to the table...server was terrible,. I talked to a manager, Jay. He was very helpful and corrected the issue. Thank you Jay