Big Smoke Burger in Niagara-on-the-Lake

Food was exceptional but the customer service that was given by the 2 employees was far from desirable.

Best burger ever!!

Good place for eating a vegan burger The food is Excellent and the service is also good, staff was humble and helpful .

me. and my gf visit there to eat veggie burger the taste was bad not worth it

The burgers tasted great but the poutine gravy was quite bad, the fries had a certain taste to them that made it taste off. Overall come here for the burgers and nothing else.

Great burger, fries were good too.

The store had negative vibes with litter all over. the Front Counter people never greets and possibly not happy with their job. The oil used for frying was overused with bitter taste spreading into french fries. The hygiene measures were ignored. Not worth second visit.

Best burgers in whole niagara region. Staff was too cooperative and nice. Very impressed by the workers and the environment

Tried the double smoke stack it was fabulous the service was good the environment was good. Rating 9/10

The food is very delicious and the prices are good, except that the place where it is is not very good for eating in peace, it is almost better to take the food with you.

dirty and the tables are sticky also smells Food

If I could rate this burger place I rate it zero stars slow service rude employees dirty tables inside the restaurant and not to mention this poor excuse for a burger McDonald s does a better job for way less money your company should be ashamed of the word burger in your name. The people who work there obviously don t care about the quality of the food they make. You guys should be embarrassed of what a trash burger company you are. MC DONALDS TASTE BETTER, CHEAPER, ALL AROUND BETTER THEN YOUR COMPANY

Very disappointing burger. Not seasoned at all and was very overcooked.

Food was awesome, workers were nice and recommended

Food was good , It took some time for them to prepare my order but it s fine. i really loved the environment. i find this restaurant better for me. Can t wait to visit again

We just stopped in the food court for something to eat and decided to grab some Smoke Burger. We got two classic burgers medium well with white bread and a fry and drink. Total came to around $25. The burgers were great. Fresh and buns were soft but toasted a little. The fries are like chip wagon ones. One of our favs for sure. The service was great even though they were busy. They give you a plastic card that buzzes when your food is ready. We waited about 5-10 min and it was busy. The seating area is small but had some comfy seats. Only thing I d say to improve was saying thanks to customers as they leave. I said thanks to the cooks for the great food but they didn t say anything back but that s it. No biggie. Wish they had one closer to us. Would totally recommend them to friends and family.

Outlet center fast food. Surprisingly good burgers.

Were visiting from Florida, 1st time in Canada, and we absolutely loved the food. Thank you....

Loved the food. Takes a while because the burgers are cooked fresh! Would go back any time. ( mississauga) Food

Watched the staff handle frozen raw chicken with gloves..only to then continue using those gloves to handle veggies & other food. 20 minute wait for a small order of fries. Wont be back. Need to be taught safe food handling

asked for no sauce gave me sauce

I just found a hair in my food. Had the new and improved smokehouse pulled pork burger it was alright, the fries tasted like a farm. Too scared to go back and get my refund

YOU COULD DIE EATING THIS FOOD !!!!!!! Ok... Ok... Ok... Where to begin with this one... First of all, Asking how you want your burger cooked in Ontario, is straight up illegal... All ground beef must be cooked to an internal temp of 160ºF. and here you jokers are serving them as low as 135ºF (Yes I brought a meat thermometer) You might know this if you were from Canada.. speaking of fresh off the boat, it would help if the person you have taking orders, spoke English and had a clue about Canadian Currency.. Im not trying to be racists, Im all happy for people coming to Canada to make a better life for themselves and their families.. but seriously.. how are you working taking orders at a fast food place, and not know what a toonie, looney, quarter, dime, or nickel are... The food was ok. But definitely will not be returning, this place needs to be inspected by health Canada 110%.. This place should be shut down, and the owner should be fined, and never allowed to open another food related business, or they will KILL someone Period.

Best burger restaurant first time yesterday very pleased with the service

Service was awful after ordering, orders did not go in order and waited near 30 minutes for a burger and fries.

The worst burger I have ever eaten. Stay away! We ordered 2 classic burgers combo and was waiting for the food and sitting inside the restaurant. I noticed all of the workers in the kitchen looked so tired and moved so slow. I waited for 20 mins to get my burgers. However the burgers were cold and dry. The meat has no flavor. The fires were cut in small little pieces and burned. If I could give 0 star, I wouldnt give 1. Really not happy with the food and service.

Pulled pork poutine was delicious but I pulled out a short dark hair from the fries when eating and it looks like an eyebrow or beard hair was not able to eat after that as I lost my appetite and had to throw it out :(

I often come to this place whenever I visit Niagara. Although, this time I came with my husband and we were coming from states . We checked online the hours of this location and it says close at 9:00 pm. We were so hungry and tired that we were looking forward to this place to eat. But, When we reached there it was exact 8:48pm which means 12 more minutes in closing. I went to the cashier and he told me that they already close. I showed him the time and he said it was hours of outlet not for this restaurant. Then, there was lady who came to me and said they close 10 minutes early. So, I said ohkay but you guys still have 2 minutes to take order and then she started making faces. They all were very eager to close. Never coming to this location again for their rude service.

Such a bad experience, burger was not cooked properly when I asked the if they checked the temperature of the chicken they said yes and it was saggy.

The burger and fries were at best.... average, for the price. I wouldve had a better meal at McDonalds across the street.

Must try onion rings. Big smoke burger Baja beyond 10/10 Food : 5/5

Good food

Wow! You have to try the new chicken creations, all sorts of poutines too!! Funnel cake fries for dessert!

Good burgers! I got the pulled pork burger and it was really good. The pork was really tender and saucy. Great customer service too - the cashier who served me offered me a free cup of water as I had made a mistake and almost grabbed someone else s drink because the other guest and I had the same name. He definitely didn t need to do that as it was my bad, but I was very appreciative of his hospitality!

Best tasting burgers at this location!

I got the bacon poutine and I have to say one of the best poutines I have ever had, was served fast and very fresh proportions were perfect with gravy cheese and bacon. Was cooked to perfection and the taste is amazing. My boyfriend got the buffalo chicken sandwich said it was delicious ma done of his favorites he s had coming back for sure

The opening hours are wrong. It closes at 6 pm, not 7 pm.

If you enjoy a.great burger with that authentic charcoal flavour, this is the place to go. Best burger and fries I ve had in years.

Used to love this location. Our chicken burger today was sad and inedible. It was horrible.

The guy that served me didnt seem to have any customer service. But I really wanted a nice burger. I dont think my burger had enough avocado in it... Would I come back here again? No.

Refused to serve us because it was 25 minutes before closing, even though the people standing in front of us had just ordered, and when that couple had tried to sit down, they told them they werent allowed.

I had a spicy burger, boy it is spicy. Liked the patty and a bun. Very good burger)

Food was decent but very expensive for burger and fries. Vegetarian options: Vegetarian burger options Wheelchair accessibility: Fully accessible

Really good burger so tastey

Great portion sizes and great smoke flavour on the patty from the grill. I had the mushroom and Swiss burger, but the bbq sauce on the bottom over powered everything. I also wanted my patty to be a little more on the medium side but got something more well done. I d probably try another burger, but this one wasn t it

I order two of the cheese burgers and when I opened my food to eat there was no cheese on the burgers. How does that even make sense. Had I not done takeout I would have complained in store. I will not be coming here again.

I went there for burger meal. The guy name bhupinder made delicious burgers omg. Wish I could give him 10 stars. Keep it up man

This place was an absolute zoo for takeout and the timid girl at the cash looked to be spiritually broken from how disorganized everything was. Regardless, food is overpriced, and pretty poor quality. The fact that so many people go here for lunch shows just how much opportunity there is in the burgeoning area.

Tried this place for the first time today. Ordered 2 bbq chicken burgers & they were ridiculously dry. Flavour was great but won t be ordering chicken burger again.

Portions were kind of a rip-off considering the combo was over $20 all in. For a food court meal! It also turned out to be a few dollars more than listed on the menu board for some reason. I can only assume they charge some extra fee like some restaurants in the area. Sneaky.

Ordered the pulled pork burger and it was great. But 3 stars because this was the smallest portion of fries Ive ever seen. Felt ripped off paying $6 extra for 20 fries and a small fountain drink. Dont recommend getting a combo.

This used to be a great place for burgers, but lately it is definitely going downhill, and I mean double diamond downhill.

Ordered my large pulled pork poutine at 2:30. Didnt get it until 3:00. When I did it was warm. Not hot. The pulled pork wasnt pulled apart. The cheese hadnt melted. The look on the face of the guy at the cash when I asked him about why its taking so long was total blank. All in all, not worth wasting your time or money here.

Burnt paddies with a mound of under sautéed onions. Cant taste anything but onion. Tried to talk to staff about it but not one spoke English well enough to carry a conversation.

I ate this burger in the food court of the Outlet near Niagara. The business was very good and many people lined up. The burger did have a smokey taste, which was very good.

This place is very rude and I regret tipping them (15% for a take out place) ahead of realizing their lack of professionalism. When ordering for children (I have a six year old), we asked if they had a kid s menu they didn t, but they said they would make the burger with less seasoning. I ordered the one burger to share with her and asked that they cut the burger in half. The chefs, when I asked if they could cut the burger, said it was against their policy and were very aggressive saying that we should leave. I was shocked at this aggression because I had only asked. I simply held my child s hand and we cut the burger with a cheap plastic knife outside of the establishment. The patty was dry and a solid 3/10.

I went there for the first time with my elderly father. I got the swiss and shrooms, he got the Big Smoke. I asked for rosemary mayo, I dont know if I got it or not, the sweet bbq sauce kind of overwhelmed everything else. But it wasnt bad. However, my father ate about half of his and said it wasnt that good. I took a bite of his, and his burger patty was bland and tasteless. I dont know why it was so tasteless compared to mine, they were just the burger patties. We agreed, the beer was the best part of the meal!

STAY AWAY. Had the worst experience here. We ordered food at 8:40. We told them it was for dine in. They said it was fine we had our two children with us, we ordered an extra order of fries and only received a half of an order of fries instead of what it shows in the picture in the menu. The fries were burnt and over cooked and after we got our food at 8:00 we sat down and proceeded to eat, after we complained about the fries they tried to kick us out and tell us the dining room was closed. They didn t replace or give us a proper order of fries. I would definitely never eat here again and would not recommend to anyone. The employees were all very rude. And even called security on us when we told them to give us 5 minutes to put our coats on.

We LOVE coming here. Food is always so fresh, amazing and flavourful! Staff are friendly and welcoming. We will continue to visit here over and over again!

Ordered 3 meals all well done , got all 3 orders wrong. Complained, came back next day to have them done correctly, again messed up ... I complained. Will not comeback. I dont think they speak English well.

Love this spot. Had plenty of burgers from here and never had an issue. Sometimes during busy time they are slow but the food is great. If you are in the mall and want a burger this is definitely the spot to go.

Had the Crazy Burger. It was made-to-order and delicious. Due to the Covid barrier between the cashier and customer, it was next to impossible to hear or understand the cashier.

Very tasty burgers, just the fries are soggy and flavorless. No crunch or salt to them at all, very floppy sad fries.

Best burger I have ever had

Well done . These guys know how to deal with crowds . Fast/ food was still great. Love stopping in here for a burger. Line up was around 10 or 15 deep and they got it done fast. Always stop here. ****edit******. To my original review. My son and I went here last Night and it was a terrible experience. So much so Im not sure if we will go back TBH. Service was terrible!!! Very rude, order Took forever and I couldnt understand a word, toppings seemed smaller as did the party. It was a good run but, at 36.00$ for 2 cheese Combos that doesnt cut it. Shame really.

This location is not closed as Google Maps suggests.It is open in regular mall outlet hours.

The pineapple burger is the greatest thing on the menu.

The food was good, on the second attempt. They put condiments on my burger that I had asked to omit from my burger. When I requested a new burger due to the improper burger being received the girl offered me a new bun. When I insisted on a replacement burger she accused me of eating my partners burger and then she tried to return the burger to me, at which time i put it on the counter. She accused me of throwing it at her. This never happened. As in other recent reviews the service is not acceptable and is rude !! Food was good so 3 stars. To be fair the girl that took my order confirmed that i had omitted 3 condiments and assisted in getting my burger replaced as it was ordered. She was professional and curtious.

Amazing food

Best veggie burger I ve ever had!! Fries were so good too! Staff was friendly and service was quick. So sad I live 4 hours from the closest restaurant but I definitely hope I can visit again.

Drake Smith, I hope you find my review. I had a nice young man help me with my order, I had a tasty burger. Do you live to give negative feedback? Now everyone has a different experience, and I m not doubting yours. I live in this area, I go to McDonald s at least once a week and can promise you they are not better or worse. I believe that expectation is high and I m sure that if I came to your place of employment you might have some colleagues that don appreciate your work ethic and for you to criticize teenagers is pretty low. I m sure you don t have kids & you don t care about other peoples feelings. Who gives a one star review? Jerks!

The staff just now was super friendly and went out of their way to let me know there was eggs in the white bun, mayo on the burger, etc and asked if it was okay and gave me very helpful alternatives just because I ordered the beyond meat (vegan) burger. 11/10 service, will be back!

I am obsessed with burgers and so far this is my favourite place. Staff have always been super kind and helpful, prices are on par , fries are amazing and I love the fact that they have mayo packets for the taking because I use a ton on my fries and usually have to pay extra. Keep up the good work guys and see you again soon

Delicious burgers, but deceiving. They are cooked on a gas grill, not on charcoal as the name might suggest. However, it was a really good burger. It was a bit pricey for a family lunch at $40 for 2 burgers and 1 burger combo. I would return if I only had to pay for my own meal. Service was slow too.

Had the Hogtown Burger and it was phenomenal!!! The only reason I dropped a star was because the regular drink size with the combo was pretty small and the poutine was pretty decent just a little lacklustre. At the end of the day a great place, great atmosphere, nice shaded patio in the afternoons, and friendly staff!

Incompetent service very cheap on condiments ..too many Indians employee s thought they own the place

Im not a burger lover but I enjoy... From MD visiting Canada

Decent burger but nothing special - good for a quick trip snack.

My second time to a big smoke and both times have been positive! This time it was at the outlet collection niagara location Ordered the beast and nice thick patty and so juicy too! A definite burger joint that makes awesome final product I did hear that someone else had a cold bun, but other than that, very nicely done Service was decent and they were very efficient in terms of getting all the orders out. It does take a little time, but they re cooking it all from scratch Totally check out big smoke burger before, after during your shopping trip! Great job overall! Follow me on IG @thirst_and_taste for better pics, vid and more amazing content!

Very slow service.

We went their after shopping and was so hungry but after ordeing the food when we entered the floors Very dirty and the table was so sticky as it wasnt cleaned properly. Dont even ask about the food . The worst food we ever had thenonly thing we enjoyed was beer.

absolutely fantastic

Great burgers and service!

Phone call several times for ordering, Nobody answered.

Pricey, but definitely a filling meal! Fries are 10/10, very delicious fries Burger is very good, buns are fresh feeling and all toppings were very fresh!

The burgers were delicious though pretty small for the price ($20 a meal for a basic bacon burger). The bun was fresh and tasted great. Onion ring bag was about half filled, definitely think their should ve been more. The pop in the meal is also a small size so it doesn t last very long. For a cheaper price, I would eat here more often, though for $45 dollars for two people; I d much rather go to an actual restaurant. They were fairly quick for how busy they were, waited roughly 15 minutes. The pop in the meal is also a small size so it doesn t last very long.

Siriusly I was expecting a regular burger but the bread, cheese and perfect ratio of vegetables make me write a review on Google. Definitely I recommend it.

delicious burger but the price on the board was 10.95 and I was charged 15.00 for a blue burger. The guy said the prices posted are close to the right prices but not exact.

Food was ok.. but the guy at the cash showed attitude.

Im not really a burger person, probably because no restaurant has ever got it right... until Big Smoke Burger. They get everything right. The burgers are juicy and flavorful, the french fries are fresh cut, and the milkshakes taste like homemade. I also love how they give you enough food without overdoing it.

Very tasty burgers and fries. Costly... over $40 CDN for 3 adults. Addintioanl toppings vary in price; everything over $1 per item (tomato, lettuce, pickle included). Offer combos (water is an upgrade cost from the soda pop). Offer gluten free bun and lettuce wraps. A nice option from the other fast food offerings at the outlet mall. Plenty of free parking. Located not far off the highway.

When I first ate at Big Smoke a year ago the food was good and portions were fine. I would have given 5 stars at that point. After my last visit, there was more bun than burger and barely any toppings on the burger. Definately not worth it for a $14 burger. Very disappointing. I will not be returning.

Amazing burgers if your looking for something to eat while shopping but a little on the expensive side of things. Also I dont go often enough so not sure if it was just me but seemed better a few years ago then it did the last few times I went.

i liked

I ll have 2 number nines a number nine large a number 6 with extra dip because this is some good yummy food.

Amazing, Amazing Burgers.

If youre looking at getting your calories for the whole day in one meal this is the spot. When you need your veggie fix make sure you request tomatoes, onion, lettuce... ECT.

Ordered 2 poutine and the fries werent cooked in either of them.

Cashier wasnt nice at all. Made a mistake on our total and couldnt owe up to her mess up. Food was amazing though!

Great food and service. Their burgers are the best

Great burgers and staff is friendly. It is a bit pricy, but you do really get what you pay for.

Good burgers, great poutine and they serve beer!

Meh. It was okay. Not a ton of flavour in the burgers

Great service and the big smoke burger is awesome.

Very good

Husband is deaf and was ordering by himself. He told the lady he reads lips but she refused to remove her mask even though shes behind plastic. She asked for his number and he had no idea what she was asking. We sat at the table and the guy cleaning tables was incredibly rude that he didnt give a phone number. Please educate your staff.

Nice and Clean place... I would recommend this hotel for stay if you want to stay in a clean and serene place... Also, its nearby to Niagra Falls and Clifton Hill street which makes this a perfect place to stay

We got a large bacon poutine to share as a quick bite. It was delicious! Both my boyfriend and I felt fully! The cheese melted perfectly! And the chocolate milk shake was just what I was looking for!!! Definitely enjoyed our little snack here

I got the fried chicken sandwich. Normally I eat half, but not here, it was so good I are the whole thing, and the fries. Would recommend.

It was good. But not worth the prices.

Fantastic burger

Very nice staff.

Fantastic BURGERS and FRIES!!!!!!WOW. super impressed. Super tasty and fresh. Def go back again next time, I come to the Niagara Falls outlets.!!!! 5 stars!!!!!!

Was really good. Had the classic burger with the fries.

Decent but expensive by the time you order fries and a drink which BTW, fountain pops included but order another type and add $ to your order.

Food wasnt as good as it should have been for the high price.

Ok

A burger joint inside the outlet mall. I got a fried chicken sandwich and it was hot and fresh. However it was over fried, on the dry side and not enough sauce in my sandwich. French fries was fresh and seasoned just right. The menu said any combo includes fountain pop or bottle water but they did not honour it. They asked me to pay an extra $1.10 for the bottled water. I refused since its clearly on the menu and the lady gave up in the end and gave me my fountain pop AND my bottled water. Also there are quite a few flies inside the store so it was quite unpleasant.

Location at Niagara falls outlet is excellent location, lots of free parking. Food taste is good, and prices are reasonable $$

Nice place

Yummy

Excellent quality-price

Burger was quite bland, fries lukewarm. Not worth the money in my opinion.

Nice ordering a Burger King off. Anything else to it

Great burger. Good choices. Definitely fresh fries. Love the freshness of the burger. This location has good sweating and yummy shakes. After a hard day of shopping this sis a delicious option for food

Awesome burgers

Ive visited many times and never been disappointed by Big Smoke Burger. The ingredients are always fresh and the portions are generous. Definitely try the onion rings as they are my hands down favourite! Lots of options to enjoy and the food is always amazing.

The lamb burger is top notch.

Good burgers, a little bit over priced.

Awful crumbed burger burnt to a crisp They remade it. It was worse second time around. I threw it away I d never go there again

Nothing special and expensive.

I paid $20 for two lettuce wrapped classic cheese burgers. The patties were very small, they got my order wrong and the wraps were a mess. The lettuce was brown and the wrapping itself was very poorly done so the entire thing immediately fell apart. I left very unsatisfied.

Busy place probably worth the wait

Not a bad place..

I got the nacho burger and my husband got the blazing pineapple and they were both delicious!!! Great burger place!

Most delicious burger ever!

Really good burger

Affordable beer and excellent burgers.

Good burger fast service.

Burgers looked good and tasted even better.

OMG burgers are amazing and fries are not to bad either

Nothing like a big burger when you are hungry. Did the job!

Very bland burgers for a place trying to punch their ticket to be considered amongst the high end burger class. The burger patty itself was tough, overcooked and lacked flavour. Likely caused by the lower grade of beef being used, not the type of beef you would expect in a premium burger. The toppings were essentially flavourless as well (I had the Spicy burger). Add another $5 to make your burger a combo (complete with regular fries and a children s sized soft drink). Sweet potato fries and onion rings are also available at an additional cost. Very overpriced, fell far below my expectations at this price point.