Play Bar & Grill in Niagara-on-the-Lake

First time there great food

Been going to White Oaks for several years with my wife, celebrating our wedding anniversary each year. The hotel is beautiful and the spa is one of the best in Niagara. However the biggest issue we have encountered is Playbar and Grill. The major issue is inconsistencies with their food. We have complained many times in the past. For one they offer nachos and each time you order you never what you are going to get. Last Sunday we ordered nachos again with ground beef and we got the smallest nachos plate ever. And we know this because we were there in September and ordered the nachos and got double the size. And we have pics. We asked Kayla the server if this was a full order and she was rude and brusk. She was inattentive, rude, left us with dirty dishes & never asked us for another drink. We had to tell another server we needed the bill and we got up ourselves to pay at the hostess stand. This is unacceptable for a high quality hotel. But just so inconsistent with Playbar. We will never dine at Playbar ever again.

Emily was a fantastic waitress -extremely friendly, and very fast service

The food was delicious and the server was outstanding.

Food taste bad

The food was not good at all. It felt like store bought breaded chicken with just hot sauce and nothing else! It certainly not worth what you pay for. Not only that, but also the service was not the best.

You re playing for the atmosphere and being in the resort. The food is over priced and low quality. I ve had a better chicken burger at Popeye s.

Molly is amazing, excellent personality, awesome service, we connected Immediately, we came back just to connect with Molly and everyone knew who we were and that we came back for her and staff knew us and appreciated us! Food

Molly is so professional and such a personality everyone should have. Coming back just to revisit those positive vibes.

Food is so over priced and not worth it, they made multiple errors with our food such as the wrong salads wrong portion sizes than we ordered. The worst part was the food itself, absolutely horrible not worth it. If you re staying at the white oak resort you re better off getting food from outside.

It really is a beautiful place. Great drinks and food! Love the atmosphere Dietary restrictions: Gluten free options, and veggie too. Just ask! Food : 5/5 |

The food was delicious and being served by Heidi made it even more a delightful experience. Thanks for the amazing service. Cheers!

The food is really and simply good, simple things that are done well

For a place that is situated within one of the top ranked resorts, you would expect to have an amazing culinary experience. That was regrettably NOT the case. Ironically, the complimentary chips and dip tasted better than all the food we ordered. The Nachos were basic. $20 3 Zen Burgers were bland. We used the dip from the chips to make it a bit more palatable. $20+/each Hot Chicken Sandwich. Ill give credit to Franks Red Hot because the bacon was burnt to a crisp, and chicken had no presence of flavor. The fries were also overcooked. $20+ The same burnt bacon was in the Caesar salad. Cheese pizza was ok for the kids. It was a total disappointment for a Canada Day family gathering.

Molly was a great server, super enthusiastic and super kind! One of the best dinners I ve had yet! Dietary restrictions: Celiac

Molly was the most kind and accommodating server I ve ever had. She made sure my friend and I were taken care of and double checked our allergies and dietary restrictions. Molly made my first experience at Play so memorable and we will definitely be back!

All the food was amazing! Prices were very reasonable.

The food is boring and doesnt taste much. Chicken is fried dry for all 3 guests, even if it is different dishes. The fourth got salmon, it was also fried dry. The place is cosy, and the waiter sweet, but for the price, its not a place we can recommend. The food simply matches every place or price, the quality is too poor. Parking: There is a sports center and hotel, so there are many guests. So even though there are also many parking spaces, you may risk driving around a bit to find a space.

Wow! We booked a reservation for a bachelorette lunch, and from the moment we were seated we were SO well taken care of. Emily made us feel so welcomed, was so attentive, and lots of fun. They even surprised us with mimosas since we were celebrating. The food was absolutely delicious, everyone loved it. And their Sangria - OMG, we drank enough to confidently say it s so delicious. I can t recommend Play Bar and Grill enough - and an absolutely beautiful patio area if you re visiting on a nice day!

Taylor M was our server at the bar, she was very quick with refilling our drinks and always checking to ensure we were having a good time. Great service! Will definitely be coming back.

Great gluten free pizza. Nice quiet place with good service.

Amazing food. good service. had the fish and chips.

Always good

Amazing. Simply amazing. The best service I have ever had. Emily P our server was the most attentive and engaging server I have ever experienced. Our food was amazing Drinks were served perfect and on point. Could not have experienced a better meal and the server was thr reason. KG

Molly was a good server! Portions are large

Amazing time, food was interesting and eclectic, and we had great service from our waitress, Mireille!

Terrible service. We were seated for an hour and nobody attended to us. I don t recommend this restaurant.

Various menu options available. Quality food and generous portions. Excellent service. The main dining area was a bit loud, but there are other areas to sit in and the atmosphere there is quite nice. Vegetarian options: Many options available. Dietary restrictions: Many options available, including those wanting gluten-free, lactose-free meals. Parking: Lots of spaces at the location, but you may have to walk/travel a bit of a distance from where you park to the entrance, depending on how busy it is.

A enjoyable casual restaurant experience

I had the pleasure of dining at White Oaks Play Bar and Grill recently and I must say, the service provided by Emily was absolutely amazing. From the moment we walked in, she greeted us with a warm smile and made us feel right at home. Emily was incredibly attentive throughout our meal, ensuring that our drinks were always topped up and that we had everything we needed. She was knowledgeable about the menu and was able to provide excellent recommendations based on our preferences. Not only was Emily efficient and professional, but she also had a genuine warmth and friendliness that made the dining experience even more enjoyable. She took the time to engage in conversation with us, making us feel like valued guests. The level of service provided by Emily truly exceeded my expectations. She went above and beyond to ensure that we had a memorable dining experience. Her attention to detail and genuine care for her customers is commendable. I highly recommend dining at White Oaks Play Bar and Grill and specifically requesting Emily as your server. Her exceptional service will undoubtedly enhance your dining experience. Thank you, Emily, for providing such amazing service!

Had a wonderful experience with the owner of the restaurant. Food and service were great and he went above and beyond to make sure my wife and I were comfortable and well taken care of. Cant recommend this restaurant highly enough!

The food here was absolutely delicious and the margarita was SO yummy, thanks to our Caledonian friends!

You are always welcome whether you re by yourself or in a group! The food, the service, the people are all out of this world!

Cocktails are extremely over priced for what you get. I ordered the Thai cocktail and the presentation was lacking for a $16 cocktail. It tasted like lychee juice and that s it. The ceasar tasted like spicy tomato juice. I wouldn t return for the drinks since they are over priced

Very busy place that seems to mostly service the tennis and racquetball courts but regardless was a really nice experience and the food was quite good.

Service is great and food is pretty good. I like vegan options and they weren t the best but I still enjoyed my meal. Liked the complimentary chips also.

Was a nice experience. Food was great. Portions were huge. Will definitely go back.

We sat outside. Emily was our server. Awesome with quick service from the staff. Food was good. Good portions of nachos! Chicken wings were big and filling. We had a big group but they handled all our requests and needs. We had a whole lot of food left over. Fish tacos were ok. They had a little spice on them, but needed more flavor. Parking: With the stay there is a $15 resort fee charging for the amenities and parking. There are Flo charging stations to the right of the hotel entrance. Kid-friendliness: Cater to kids. Boys loved the chicken wings and chicken tenders. Wheelchair accessibility: Wheelchair accessible ramps and elevator to reach each floor.

Came here as guests at the hotel. The charcuterie board was plentiful and delicious. The restaurant gave us complimentary wine as my friend was getting married, a nice touch. Our server Molly was very nice & attentive.

Chef prepared food with unbelievable flavours! The service is alway impeccable! Our favourite date night!

I had the fish tacos and it was soo great

Tanks Mireille for your service.

This restaurant is completely prepared to handle food allergies. It s a refreshing change! Our server, Emily was absolutely fantastic. Excellent service. The manager came around to ensure everything was good. The nachos are huge! I really enjoyed the atmosphere. Dietary restrictions: Amazing with food allergies.

Everything was so good, our waitress was very nice and smiling, Heidi if Im not mistaken. I highly recommend

We ordered macho nacho for takeout and boy it did stand up to its name for sure. One would imagine that a restaurant in a fancy space like this would serve itty bitty portions, we were surprised when we were handed over a big box the size of a large pizza. Three people with average appetite couldn t finish half of it. The nachos were delicious with generous amounts of cheese and other fillings. Totally recommend it.

Soo great ! Heidi was awesome and took care of us. We ordered a charcuterie board and it was HUGE! Music and TV s gave a great atmosphere! Wheelchair accessibility: Accessible and on the first floor.

Vegetarian options: The power bowl has everything you would want in a complete vegetarian meal.I actually had it without the egg to make it vegan. Delicious! Parking: There is plenty of parking available but when the conference center and spa are so busy its understandable that parking can be a bit of a challenge.

Terrible pizza.

Excellent atmosphere..... excellent food and service....... awesome vibe !

I had the new feature salad with a chicken breast very good Dietary restrictions: Gluten and Lactose free Food : 5/5 |

Best bruschetta ever! And live music was excellent Food

Food was amazing. Drinks were amazing. Will definitely be back.

Had an amazing night at the play bar, everyone is very welcoming and enjoyable to be around. I would have to say the chefs here have to be the best in all of Canada, left my dinner with the chefs choice with a brownie to end the night. My server was Emily Price couldn t have asked f Food

The food and service is incredible They have the best soup

Lovely place Courtside.

Great fun place to eat. Good food, great, friendly and accommodating staff. We were there to celebrate our Mothers birthday and a round of Champagne was brought to the table. Reasonably priced as well with some great options. I went out on a limb and ordered an Old Fashioned- Cocktail to jazz up the evening even more. It was the talk of the table... I am now an old fashioned orderer for life. Thank you White Oaks- Play Bar

The quality of the food was pretty good but a little over priced overall. Ate here for 2 nights

Excellent quality of food for a reasonable price. Portions were generous which isn t normal for nice restaurants nowadays !! Service was quick and we had the best server Shelby she was amazing.

I have a ton of food intolerances and eating out is always pretty stressful for me. Our server Hayden was AMAZING! He listened to my needs and figured out something I could eat. When he brought it over and I realized I made a mistake and forgot to take something off the order that I can t eat, he immediately asked me how to fix it and apologized (even though it was my own fault). He was kind, funny, and excellent at his job. Give this man a raise! Thanks again!

Great place, awesome ambience. Love the steak, tender and juicy

Good local place to eat with great atmosphere. You got a lot of food and the food was Ok. Not good enough for the money. Their food was very salty. I had the Reuben with fries. Very salty. Ok tasting and they serve it with Dijon mustard instead of traditional Thousand Island dressing. Had a different taste to the Rueben, but it wasn t bad. Just different. We sat out on their patio and that was nice. Note: This is not a standalone restaurant. It s within the White Oak resort and kind of pricy. You can t tell that from searching online for local restaurants.

We had an amazing experience at Play! The restaurant is clean, and the staff is really nice. The food is very good as well! The bruschetta bread is a must try! I highly recommend trying this restaurant when in Niagara-on-the-Lake!

We enjoyed dinner from our suite and the food was delicious!

Great food

Kayla was a great server! Very friendly!!! White oaks has always been great to us!!!!

Amazing place! Found it just by googling and so glad I did. We are not staying at the hotel but for sure next time we will. The food was so good and portions are huge ! Especially the nachos LOL 10/10 on quality and taste. Def will come back !!!

Food was decent, but on the pricier side. Service was a bit slow. Very dark inside.

The manager and staff were wonderful and creative, especially with our food allergies! The portions were generous and the flavours were very satisfying. We look forward to coming back!

I went here with my family to dine on Monday August 16 and the food was not the best. I had ordered the chicken supreme with the shrimp and hollandaise sauce with vegetables and potatoes, the potatoes and the vegetables were not to bad but they just needed a little salt, which isn t a big deal. The chicken was cooked nicely but it was a little to hard on the bottom and it needed some salt which was on the table, but the sauce was very bland and it was broken, but the shrimp was cooked nice. The apple tart was seemed like it was not cooked and it was very soggy, I m ok with it being cold as long as it was cooked before, but the pastry was white and it wasn t flaky or crispy at all and it tasted almost raw. The service was nice and the atmosphere was good I just wish the food was better because it was somewhat disappointing.

Best Reuben Sandwich in St Catharines! Ordered on Skip The Dishes and it arrived on time, packed with care and still nice and warm. Definitely worth ordering!

Please put a sauce on your power bowl.... powerfully dry and lacking without a sauce. Drinks were great.

Food was amazing. Anne and Christine took care of our party. We had an awesome time

My wife and I weren t sure if the portions would be very big sometimes these fancy shmancy places have weirdly small plates. But no oh no, the lovely waitress wisely talked us down from a full plate of nachos to a half oy still couldn t finish it. We aren t vegan, but their menu looked so good we had to order the burger (is that allowed?) it was very yummy, and massive. You win Play Bar! You pay a bit more but it s worth it.

Went here for lunch on a weekday. Service was friendly and quick. The mushroom soup was really nice. Main course salad was nice but the vinaigrette dressing lacked any flavour at all didn t taste like there was anything in it! Super strange. If I hadn t doused extra all over my salad (I asked for extra because I initially thought there was no dressing on my salad), I probably would ve ordered a different dressing, so I couldn t entirely enjoy my main. I d maybe try again if in the area.

Beautiful restaurant burgers so good. Definitely will return

Excellent restaurant with great food and wonderful service!

Nice atmosphere, friendly service, good sele tion of food in the menu.

Only had the burger and some chicken fingers .. burger was one of the best burgers with all that fresh bacon .

Food was delicious and that staff was very friendly!

Nice space, good food at an ok price, great service.

Didnt actually eat here but run by the same people so reviewing here anyway. We wanted to go here, but were immediately seated at the fine dining restaurant by the hostess who was shared by both restaurants. Didnt like not being given an option. Didnt like the assumption on their part. I went for a bite to eat w my sister after shopping at the outlet mall across the street & got seated w a bunch of couples enjoying a romantic dinner while at the spa. Salad was way over dressed. Charcuterie was good. A little table brought over for us to perch our (not) designer purses atop was one of the douchey-est things Ive witnessed. I laughed. Décor is dated.

Meeting in the. area and a quick lunch at White Oaks. Great complimentary chips to start before our fish & chips lunch. Very good and will come back when in the area again.

Put it this way, if i could give this restaurant a 6 star rating i would. We take a 2 hour drive out of our way every 2 week just to go and eat at this restaurant and every time we are out in the area we come eat here, it is simply amazing. i absolutely love the very modern and dimmed theme that this restaurant has. The food is amazing especially the cactus chips that are served as a complimentary snack. The pricing in my opinion is very fair based on the high quality and quantity food you receive, the waitress and waiters are always so lovely and friendly. and the live music is always amazing to have at the end of the week. i Simply just wish there was an option for a 1/4 order of nachos as the half is still amazing but so large of a portion. Nonetheless an amazing experience all round and i highly recommend to come and spend time at this restaurant.

Food is pretty bland but we had great service.

Went here with my bridesmaids and friends for dinner for my bachelorette weekend. Food was amazing - couldnt believe all the vegan and gluten free options! The staff really made the night special with some very thoughtful surprises and the live low-key music during dinner was just perfect!

Great atmosphere and patio. Surprisingly good vegan options too!

Great restaurant! Nice food and the purse bench is a nice touch

Exquisite and clean restaurant. Great for lunch and for sitting down with friends for drinks. Healthy and a wide variety of food options to choose from!

The food here is amazing. Calamari are awesome, the not so moroccan is tasty and the burger is delicious. The desserts are amazing, I tried the chocolate armageddon, and it was so amazing. Also tried the tart with berries, and that was also very good. The ice cream is creamy. And the biscotti that came with espresso was a treat. Not to mention the service. Andrea was fabulous, you can tell she loves her job, and she really knew how to make us feel welcome.

Some great vegan options on the menu. Such a classy and comfortable place to spend some time.

Food is ok but a bit bland. Service is good, atmosphere is nice and not rushed.

My husband and I shared the lentil/arugula/grilled chicken salad and an order of fried calamari this evening. Both dishes were tasty and more than sufficient for us. Our waitress, I believe her name is Joanna, was very nice to split the salad into 2 plates for us. Although it was busy, she managed to be attentive to details like replenishing water, and asking us how we liked our food. The staff in general were very pleasant. Play is a very nice lighter fare option.

Food is always delicious. Really nice atmosphere for pub style food at a reasonable price. Earlier evening it overlooks the indoor tennis courts and a laid back feel. Once the club is closed, it has a romantic feel. On a Saturday night they had live music that was very good and added a nice touch.

Quality food, healthy options in addition to bar food, friendly staff, takeout friendly, lots of free parking at White Oaks, good selection of booze, several choices of Scotch including single malts, close to the highway (QEW & Glendale)

Many vegan options. It books up quick so make a reservation. Take out option to the hotel room was good, didnt take more than 30 min even when busy