Mr. Pancho Mexican Food in North Bay

I’ve always been fond of this place. I just ordered a chicken burrito. While my burrito was toasting, the girl took another order and used the cash register. On her way back over I asked her to wash her hands and SHE REFUSED - told me all the reasons she didn’t need to… then mauled my burrito and handed it to me. $18 for something I promptly tossed in the trash. I won’t be back. So gross. Wear gloves!!!!!!

Food is great but the new girls that work here are not great. Customer service is usually good but not so much anymore. I came 20 minutes before closing and they looked at the clock before accepting my order today. One girl was also on the phone using her airpods. Bad customer service but such good food and I love to support local.

Average burrito, and they didn't seem to want to allow any "custom orders" (e.g. what I wanted to include or exclude in the burrito). They tried to rush me and my friends even when there wasn't a line. Not sure if they'd be a first-choice at the mall.

First time trying mr.pancho. the menu didn't provide or show what was included on the wrap. Therefore we thought he was gonna ask what we want or don't.. also didn't have a name tag, was rude after we told him what was wrong. Then he put us last, we waited 15 minutes almost 20 for 2 burritos.. will not be coming back to this location!

Minus 5 stars for having zero tofu/vegan meat options but plus 10 stars for being the only burrito place that *ahem* not only doesn't charge for a tiny spoonfull of quac, but is willing to pour two liters of it onto a burrito without care. Was so good. Would legit be here daily if y'all had anything other than meat

Ordered taco salad on skip and it’s yummy! Love the little note. Only complaint is that in the ingredient list it does not mention cucumbers but it does have quite a few in it, and I hate cucumbers. The Algonquin location doesn’t have the ingredients listed at all, which is why I ordered the fisher street location.

Wow what an awesome burrito , I know this picture is not a burrito because we ate it too fast and forgot to take a picture that burrito was awesome, plenty to eat here mmmmmm and Great service with a smile!!!!!!!!! Conveniently located in Northgate Square that means lots of seating and lots of free parking, and don't forget a giant selection Mexican food, do some shopping browsing around and then go have lunch!!!! Freshly prepared while you wait!!!! Very quick service!!!! Extremely friendly and even though we showed up at close they were more than happy to take my order!!!!

So disappointed!! First time eating at the northgate location! I ordered one chicken taco and my daughter ordered a bean burrito with a drink. I was charged 33+ dollars. I received three soft tacos with chicken that came from a bag. The chicken was was dry and tasteless, it came with lettuce and a couple of tomatoes and sauce on top.The soft taco itself was cold and tasted awful. My daughters burrito was blan as well and they forgot to give her her drink! I went back to get it for her and they said they didn't charge us for it! He specifically asked her what kind she wanted and I watched him punch it in. They were laughing while speaking spanish and some in the kitchen actually peeked around to look at me while laughing. Unfortunately for me I didn't receive a receipt to prove otherwise. We felt taken advantage, uncomfortable and so very disappointed. We will never again spend are money at that over-priced discussing unkind "restaurant."