Chipotle Mexican Grill in North Vancouver

1301 Lonsdale Ave, North Vancouver, BC V7M 1N6, Canada

★★★☆☆
(325 reviews)
Categories: Mexican restaurant Caterer Fast food restaurant

About

Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.

Website
locations.chipotle.ca
Address
1301 Lonsdale Ave, North Vancouver, BC V7M 1N6, Canada
Plus Code
8WCG+3W North Vancouver, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Monday
10:30 AM–10 PM
Tuesday
10:30 AM–3 PM
Wednesday
Closed
Thursday
10:30 AM–10 PM
Friday
10:30 AM–10 PM
Saturday
10:30 AM–10 PM
Sunday
10:30 AM–10 PM

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Healthy options
Dining options
Lunch Dinner Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
High chairs
Parking
Free of charge street parking Parking

Photos

Reviews

3.3
★★★☆☆
325 reviews

Most Mentioned

cashier (10) burrito bowl (7) name (7) review (7) order (6) employees (6) polite (6) manager (6) health (5) phone (5)
5 stars
134
4 stars
43
3 stars
32
2 stars
24
1 stars
92
★★
December 7, 2024

Seems to be very understaffed. Always very dirty and never enough staff to help everyone in line. Only good for take out as again, it is usually filthy. Which is odd considering how clean the park royal store is and how much more staff they seem to have.

December 6, 2024

By far the worst chipotle in the world. First of all, the employees disconnect the phone because they are too lazy to answer. They barely speak English and all the employees just laugh at you and speak Indian to each other. They are incredibly rude, and my Indian friend said they were swearing at customers in Indian. I attached a photo of my food. Look at how incredibly small the portion is… it’s just a true shame what chipotle has come to.

★★★★★
November 4, 2024

Visited Chipotle North Vancouver on 2/10/2024 in afternoon and had an incredible experience thanks to Harshveer! Despite some mixed reviews online, my experience was the complete opposite. Harshveer went above and beyond with great customer service, serving generous portions and ensuring everything was clean and well-maintained. I noticed he changed his gloves frequently, showing a real commitment to cleanliness and quality. His attention to detail made all the difference. I’m genuinely impressed and will definitely be coming back to this location

September 30, 2024

Inconsistent in size. Photo included in review is two bowls with the same toppings/contents chosen for a pickup up order. The two bowls weigh different which should have some consistency but even than the largest bowl is not even filling the bowl itself without the foil cover part.

September 17, 2024

Firstly, I can't complain about the food/flavour; it's quite good. That's where my praise ends. On August 23, I picked up my catering order only to find literal spilled beans at the bottom of the box and the rest of the contents were hastily stacked inside said box without care. Since I don't live too close so when I got home, I figured I'd reach out to corporate, only for them to respond with "next time, let the team know right away so they can make things right". I'm not opening a giant catering box in the middle of the restaurant because I expect it to be neatly stacked and cared for, especially when I paid $150+ for it. Followed up with corporate to see how they can make things right two times, both about a week apart to give them some time to respond/see what they would do - radio silence. Do yourself a favour: learn to make the recipes yourself and meal prep/cook in bulk so you can freeze the rest. That way, you can enjoy your own Chipotle, without the nonsense, lack of customer service, and lack of accountability on corporate's end, all while saving a ton of money and headaches.

★★★
September 11, 2024

Decent but the servers are very tight with the amount they give you. I got like 4 chicken pieces and when I asked for more, they said I would have to pay double even though I didn’t get cheese, sour cream or any of the salsas.

August 9, 2024

DIGUSTING food. My bowl literally had dust balls in it! Cold, disgusting and bland. And the place itself is full of garbage - so dirty.

★★
May 25, 2024

Edit: I came back a couple of weeks later to this Chipotle expecting to see it this time cleaner and more organized. Surprise! Still the same! This time I had to take pictures of the place. How’s possible that the same employees are sitting there eating, noticing all the garbage around, the bins full and they just put more garbage on top? Also the trash is almost touching the utensils ————————————————————————————— Food is not bad! But the place was so dirty, food in the tables, greasy and the trash cans were overflowing. The place where you take your forks and sauces was nasty. The sauces bottles empty and dirty.

★★★★★
December 16, 2024

Best place ever

★★★★★
December 15, 2024

It s pretty clean and has a wonderful crew and good portions

★★★★★
December 15, 2024

Always a good experience at this location. This and metrotown are the best locations

December 8, 2024

Horrible, bad service, bad workers all had an attitude, they were not giving me extras after putting small pieces of everything on my bowl, worst chipolte experince I have ever had

Local Guide
December 8, 2024

2022- Spoken to very rudely by the person who served me (12pm, Friday 7th). Put things in the burrito without telling me, then raised voice like I was a rude child when I asked for clarification on what s the difference between the unmarked tubs of ingredients. Shame, I really wanted to eat but won t be back. Update - 2024: still awful

December 1, 2024

Inconsistent portion for burrito bowls. Chips are bottom bag crushed. Didnt even bother to throw in cutlery or napkins for a take out order

★★★★★
Local Guide
November 22, 2024

I ordered a veggie bowl It was so delicious and the staff was so humble and kind. It was my first time I visited this store. To be honest I liked it. Vegetarian options: I had sophritas . As I love spicy and also Im a vegetarian. I seriously loved it. Thank you for serving such great customer service and food..

★★★★★
November 22, 2024

I went in to have a lunch today at this store .. There was guy named Harshveer he was very polite and friendly.. Good food.. Definitely visiting again.

★★★★★
November 22, 2024

I had an amazing experience today at the Chipotle in North Vancouver! The team members, Jashan and Harshveer, truly went above and beyond with their service. They were so respectful and friendly, and they made sure I got just the right amount of everything in my order. I couldn t have asked for a better experience their positive attitudes made my day! Thank you, Jashan and Harshveer, for the warm welcome and for making my meal perfect. I ll definitely be back and look forward to seeing you both again!

★★★★★
Local Guide
November 22, 2024

Really good service

Local Guide
November 22, 2024

I want bad things to happen to the people that work here. If you go you should get a bowl with wraps and just make it yourself because they certainly have never prepared food before. Food

★★★
November 22, 2024

Ordered a salad for pick up and they forgot the salad dressing. This has been the fourth time this has happened with my pick up order at this location.

★★★★★
November 22, 2024

Best food i ever had and the staff is friendly as well.

Local Guide
October 22, 2024

I ve been to many Chipotle in the Lower Mainland and this is by far the worst location. There was only one worker making the food. The service is slow and they give you the smallest portion and even you ask for a second scoop. They ll avoid trying to give you veggies. Trust the other reviews. Don t go to this location. They re also always out of steak even when it s not busy.

★★★★★
Local Guide
October 22, 2024

The steak and chicken tacos are delicious!!

★★
Local Guide
October 22, 2024

The meal is great but the restaurant is too durty. The employees were there and didnt clean the tables.

Local Guide
October 22, 2024

Very disappointed we ordered online and half of our order was missing plus they burned my quesadilla

★★★★
Local Guide
October 22, 2024

The food was delicious as always, but these days the portion became very small. Before was enough to eat and take the leftover home. It completely different than original franchise Food

Local Guide
October 22, 2024

Just came in around 30 minutes ago. Ordered a steak burrito to go and as I was eating it, I noticed most of the rice was hardened and completely inedible, getting stuck in my teeth in the process. I brought my burrito back explaining this issue and the worker at the counter gave me an attitude, and reluctantly made me another one. Something must be wrong with their food processes because I got a second burrito, (not even the steak that ordered originally because they didn t have any left), because the second burrito was filled with hardened rice as well. Completely inedible. Threw away my burrito after 2 bites. Complete waste of money and waste of food.

★★
September 22, 2024

My experience at this Chipotle has been consistently disappointing. The customer service is terrible employees look miserable, no one smiles, and they always seem to be rushing through orders with no care. The biggest issue, though, is the state of the dining room. Every time I visit, it s a complete mess. It s like the tables haven t been wiped down all day, with food left everywhere, and the floor is just as bad. The chairs are scattered around haphazardly, making it clear that no one is bothering to keep the place tidy. This location seriously needs to step up its game when it comes to cleanliness and service.

Local Guide
September 22, 2024

This location is consistently inconsistent when it comes to food. I usually order the steak burrito and every time I get it, it is different. 1 day it is too salty, the next day it is dry, then the rice is under cooked and hard, then the steak is cold and so on. Portions are also wildly different depending on who is making the order and whether you order it on mobile or in person. Staff could be a little more friendly. The cleanliness in this location is also horrible, empty tables with food scattered all over it and havent been wiped up since the last customer. I miss Tacomio across the street.

★★★★★
Local Guide
September 22, 2024

Food was tasty and fresh

★★★★
Local Guide
September 22, 2024

Food and service was excellent. More attention needs to be paid to the dining area, all tables were dirty. Parking: Street parking if you can find it. Adjacent paid lot was full.

★★★★★
Local Guide
September 22, 2024

Nice and clean location, with healthy food options in north vancouver.

★★★★★
September 22, 2024

my children are big fans of this restaurant, I realized tonight that I can trust them. tree girls, whose names I dont know, served food with complete care and cleanliness. I gave my phone to see my sons order, immediately after returning the phone, they changed gloves. For me, this is very valuable.

★★★★★
Local Guide
September 22, 2024

Friendly service, nice fresh food, and clean atmosphere. Always a great place to get something good. Vegetarian options: Bean or vegetable options are open Wheelchair accessibility: The entrance is level to the street

★★
September 22, 2024

Top 3 worst experiences I ve ever had at any chipotle. Fresh out of fitness world, my buddy and I are in an important need of macros. First of all, these workers act like they are racing for a gold medal at the pace they are scooping my rice. Slow down! Not only did these workers give me 1/4 portion of chicken but also sprinkled 3 shreds of cheese while I asked for extra. They proceeded to tell me that extra cheese is $1.40 more. I go to chipotle 2 times a week every week and I have never once been charged for extra cheese. I am extremely disappointed and may never return to this location. Do better.

★★★★
Local Guide
August 22, 2024

A bit dirty in there and the burritos were just ok and definitely smaller than they used to be. They now charge $3 for guac too, btw. Wont be back, sadly.

August 22, 2024

Burrito was super salty! Also, the chicken was pretty much burnt. Im gonna try to bring a lunch to work from now on. lol

★★★★
Local Guide
August 22, 2024

Vegetarian bowl is the best with chips

August 22, 2024

Worst Chipotle

★★★
Local Guide
August 22, 2024

Bad portions sizes especially on mobile orders.

★★
July 22, 2024

I got this delivered. Its like half empty?? Wtff

July 22, 2024

Portion is now half of what it used to be.

Local Guide
July 22, 2024

Whenever I ask for a double or triple portion of rice and beans, they reduce the amount of it from the portion scoop, like if it was a big deal...

Local Guide
June 22, 2024

Sloppy and untrained

Local Guide
June 22, 2024

The lonsdale location is near my place. For all the times Ive been here, theyre always out of several items 95% of the time & we had to ask for it before it gets cooked again such as steak, green peppers, etc. This location is also NOT known for being generous.

Local Guide
June 22, 2024

Food cold, staff unhelpful and distracted

June 22, 2024

I think this might be THE worst chipotle location in all of Vancouver. The portions here are a joke. the food didn t even fill up to the other side of the bowl. When I messaged customer service about it, they offered me a BOGO for next time. Why would I want to go back after being ripped off??

Local Guide
June 22, 2024

Another one bites the dust. This place was GREAT when it first opened...and thats it. Went in for some dinner tonight and saw two of the employees on their phone passing it back and forth. Zero acknowledgments which really irks me! Like, how hard is it to say hello! Well be with you in just one moment. When I was trying to place my order it was very rushed. She was beginning to put condiments on when I hadnt even asked for them which became very frustrating. In addition, everything was cold and the protein was dry. Im really sorry that Ive interrupted your social hour, but the fact is Im a paying customer and I most likely wont be returning due to the rudeness this evening and the inadequate quality of your product, not to mention the couple occasions my boyfriend found foreign objects in his food. Such a shame.

★★★★★
May 22, 2024

The food was really good and in decent proportion. Staff is very friendly and the place was tidy as well. The girl named Swathi who is also a service manager kept the place authentic and maintained the environment well. We are group of 4 who came from Toronto to Vancouver to explore and so far the best burrito bowl I have had over all it was gr8 experience stay the same

★★★★
Local Guide
May 22, 2024

Nice and clean team

May 22, 2024

When they first opened it was really good. But over time, the quality has gone down significantly. Sloppy preparation, inconsistent portions and this order, my burrito was like they pulled it out of the fridge and my wife s bowl had double rice when we requested half rice. Get it together!! You used to be so good, now hesitant to go back to this location.

★★★★★
Local Guide
May 22, 2024

This is the best chipotle on the north shore. It can get busy but they havent disappointed me or my appetite. Recommend. Vegetarian options: Sofritas is a good vegan option.

Local Guide
April 22, 2024

They close earlier than what google maps say. Google says they close at 10:30pm on sundays but when i got there at 10 they were closed

★★★
Local Guide
April 22, 2024

Delivery was all mess up . As I was walking in there was a mouse by the door

★★
Local Guide
April 22, 2024

My beloved Chipotle embarrassed me today. The food was so salty that my guest was unable to eat her food I was very hungry and swallowed my food with two large cups of cold water. They dropped the ball

April 22, 2024

I called them 6 times today from the number posted here. No one answered. Thats poor customer service.

★★
April 22, 2024

Customer Review: The food is served promptly and in decent portions, which is a plus. However, I was disappointed with the customer service at this establishment. The staff seemed poorly informed about the menu, specials, and even had to remake my order twice due to inaccuracies. Fortunately, the other customers were understanding of the situation. It would greatly benefit the employees to receive better training on customer service and be well-versed in the menu items and promotions. Overall, its a pretty straightforward job that shouldnt be too challenging with the right knowledge and skills in place. I hope a manager reads this and checks in on their employees.

★★
April 22, 2024

The lady didnt even try to wrap my burrito. I was speechless from the laziness put into the wrap job. Half the food was touching the tin foil and fell apart when I opened it. I was more disappointed than mad. How hard is it to wrap a burrito. Do Better!

★★★★★
March 22, 2024

Great food

★★★
Local Guide
March 22, 2024

I ordered a burrito to go. The burrito size was very large, providing good value for the price. Unfortunately, all of the meat was on one side and the guacamole and other ingredients were on the other side. Also the flavour was basically just salty. The meat was good and juicy. I had the beef barbacoa. I would go back although I would order a bowl or something different than the burrito.

★★★
March 22, 2024

Paid for guacamole but didn t receive it in any of the 3 meals ordered. EDIT: chipotle came up with a resolution quickly. Appreciated Service : 5/5

★★★
March 22, 2024

Shrinkflation devastation at chipotle

★★★★
Local Guide
March 22, 2024

A great place for tasty healthy fast-food

★★★★
Local Guide
March 22, 2024

Its not authentic Mexican food but its not bad at all, I recommend the carnitas and the barbacoa ones

February 22, 2024

I go to this chipotle almost every night , this time the employe who later introduced himself as the general manager was helping me and he was extremely unprofessional and had no manners as a manager, it s front line customer service shouldn t be that hard to get it right if I ask for extra cheese , I would probably never wanna go back after this time.

★★★★★
Local Guide
February 22, 2024

Probably the best chipotle location around. I love going here and meeting the wonderful staff that travel long distances to get to work and prepare the meals. Lots of love and respect to everyone working here and I wish you all the best Vegetarian options: Free guacamole with veggie burritos

February 22, 2024

They dont know how to make a burrito and its so overpriced. The fillings are clumped together instead of spread out. They dont heat it up after rolling so its like eating it cold.

★★★★
Local Guide
February 22, 2024

1st time.

Local Guide
February 22, 2024

Chipotle! Please change your Schedule on google map!!!! They close at 10pm!!! (On the door and google map showing 10:30pm) Thank you

★★★★★
February 22, 2024

These guys know what they re doing . and I mean look at their stock market share as well.

★★
Local Guide
February 22, 2024

I do not like this location. You pay for guacamole and the lady gives you barely half a scoop. I ordered the salad and they gave me a sad handful of greens. Ive come a couple times and it always feels like theres stuff on the tables.

February 22, 2024

Worst Chilpotle Ive ever been to. I typically eat Chipolte 1x a week and have found the North Vancouver location to be consistently bad. The rice/veggies are always over cooked, the food is usually cold/not fresh and the people who work there are SO careless with portions. The just slop everything on top without care and I see this happen almost every single time- I will never go to this location again. Dont even get me started on ordering through DoorDash- the quality of their to-go orders are even worse. Very disappointing as I live in North Vancouver. I attribute the above to the staff that work there that clearly do not have a standard of care with their jobs.

★★★
February 22, 2024

Today it said it was closing at 10:30pm. I was really looking forward to eating here after my heavy push day. But it was closed. Please update your website closure times this instant because I need my protein intake.

★★★
Local Guide
February 22, 2024

I go here frequently. Pretty good food but portion sizes are inconsistent and often smaller than at other locations. Most of the staff are nice, and some are fantastic, but again inconsistent. Good start but room for improvement

February 22, 2024

Ordered online, there was 3 long black hairs in the bowls that we ordered, we couldnt eat the food because of this health problem.

★★★★★
Local Guide
January 22, 2024

Of all the Chipotles, this location consistently really makes the best burritos. They consistently have really strong portion sizes

★★★★★
January 22, 2024

Best atmosphere ever

★★★★
Local Guide
January 22, 2024

Dropped by here for a work lunch the other day. And like all other Chipotle, it isnt much special. Just the typical day for Chipotle bowl and some chips with guac. The place is busy and popping, but clean. The staff will wipe down the tables from time to time because people come here for lunch all the time, that work within the area, and on top of that the people who work here are attentive and nice. They suggest things from time to time, and on top of that they up sell you on things, smart. Like all chipotle they have this smell within the place and they are always simple, easy and consistent. The chips are made the usual size and on top of that they offer all their typical sauces on the side. This is a smaller chipotle than the other ones, but they have a good view of the cross section of the busiest streets in North Vancouver. I love just listening to music and watching all the traffic drive by on a Vancouver rainy day, it really gives you that Protagonist vibe when you sit there. Anyways, I will be coming back here from time to time to just enjoy a bowl for lunch.

★★★★★
Local Guide
January 22, 2024

It s chipotle, and it s great. Get the chicken, and always get double at least the scoops have gotten smaller over the years.

January 22, 2024

I just had food delivered to me from this location for the first time so I cannot comment on the service or the atmosphere. However, the food I got (burritos and a quesadilla) was extremely salty, to the point that nobody could eat more than a few bites. Very overpriced too. Would not recommend.

★★
Local Guide
January 22, 2024

Really stingy with the meat.

January 22, 2024

Found a big chunk of plastic in my burrito. I would return it but it s freezing out there and it was in second half of my burrito so not much left. I know it s a fast food but they should be more careful in the kitchen. Definitely not coming again here!

December 22, 2023

Portions are way too small. I have gone to this location 3 times and I dont think ill be going back. I lived in the states for 3 years and the serving size was almost double what you get at this location. Pretty bad experience overall.

★★★★★
December 22, 2023

One of the best restaurants.... Taste, ambience, food everything upto mark.. taste at least once, at most no limits...

★★
December 22, 2023

I dont like spreading negativity but the burrito was just not good man.

★★★
Local Guide
December 22, 2023

The door was a little finicky but the workers quickly helped us out to let us in. The prices were fair and portion sizes large, but I wish the guacamole was included with no extra price

★★★★★
Local Guide
December 22, 2023

Yummy and consistent food. I like the grilled chicken.

★★
December 22, 2023

First time to this location, Ill start off by saying the burrito was fresh and that is what I was there for food. The experience was very flat and unfriendly, I was treated like a customer that eats there every day and knows everything about the restaurant and food? Guess what probably a lot of people are like me and maybe need to be greeted and educated on what is being served? This did not happen and I felt unwanted and under serviced, I was the only person in the place, if it was hustling and bustling I would think maybe I should be more prepared, but that wasnt the case.

★★★
December 22, 2023

Pretty skimpy on the portions, staff not very pleasant

★★
Local Guide
December 22, 2023

The staff is unhappy for some reason. And the burrito looks weird here

Local Guide
December 22, 2023

I have ordered DoorDash from chipotle a couple of times now and the last two times have missed something. Today I ordered two bags of chips, dip, and a drink. The receipt says Bag is one of one. There were no chips in the bag. This is the fault of the restaurant and not DoorDash as they sealed the bag, Dashers can t even check to make sure everything is there. Now I have to pay extra delivery and tip fees to get the chips.

Local Guide
December 22, 2023

This place has REALLY gone downhill. When I sat to eat, the counters were a mess, every hot sauce bottle was empty and there were no napkins. Staff was not very friendly, but to top it off my meal was basically ruined by a staff member on break listening to his phone on very loud speaker a few seats down. Not a pleasant experience.

★★★★★
Local Guide
December 22, 2023

I love it

★★★★
Local Guide
December 22, 2023

Food was good. Service fast. Place is hard to get to and parking can be a challenge.

Local Guide
December 22, 2023

Service at this Chipotle is horrendous!! This is the second time that the service was just poor. Lots of staff and no one is trained for good customer service. An example is that there was not even an offering of a bag and the girl was completely indifferent and non-caring about it. Last time it was a poorly made burrito. If I could give it ZERO stars, I would.

★★
December 22, 2023

Inconsistent service and portion of food each and every time. I really wish management will bring the level of quality that is seen in the downtown locations to this location.

December 22, 2023

The rudeness of the staff is horrible. I ordered 3 hard shell tacos and the lady didn t have clue what I was talking about. I wait another 2 or 3 minutes for someone else to tend to me only to be told he ll bring the tacos out to me. Never asked what I wanted on my tacos just take a seat and the tacos will be brought out. Chicken, beef, veggie ? A taco surprise. Avoid

★★★★★
Local Guide
December 22, 2023

First time at Chipotle, gotta say it lives up to the hype, the staff were very nice and accommodating. Nothing bad to say

December 22, 2023

Horrible customer service.(or lack there of) using the word service would infer that service was provided. I will no longer be dining here and taking my business to the Mexican restaurant across the street.

December 22, 2023

Very unprofessional staff i went there for pick up my order and i waited for 1 hour and staff there kept on saying its under preparation and after one hour saying someone else pick order. So annoying

Local Guide
December 22, 2023

Shifty food for an extravagant price

★★★★★
Local Guide
December 22, 2023

Surprisingly great burritos! The carnitas is my favourite but would recommend any of the meat options. They are definitely a step above your standard quick Mexican takeaway/food court options, and their ingredients taste fresh and natural.

December 22, 2023

The lady who served us had a very bad attitude, she spoke to us almost in a whisper, not answering our questions, the truth is that this situation affected us so much that we couldnt even enjoy the food and its not the first time that the people who work in this store in the north have treated us badly vancouver. The administration should do something, its staff always treats very badly

★★★
Local Guide
December 22, 2023

The location is good and the food is amazing. However, I hope the staff are not always chatting and focus on customer service. Lots of staff but customers had to wait for their orders to be taken since staff were mostly not by the counter.

★★★★★
Local Guide
December 22, 2023

Really friendly staff, the best and most consistent chipotle locations in DT and North shore! They also give generous servings on your bowl

★★
December 22, 2023

Compared to other chipotle locations, they give out the smallest food portion. The rice is not even fully cooked. The brown rice I get is still hard. The steak is pretty dry.

★★★★★
Local Guide
December 22, 2023

To enjoy nutritious, freshly prepared, and delicious food, you must visit Chipotle. Try the chicken al pastor protein bowl with chips and guacamole. Kid-friendliness: Two options are available for kids- kids build your own and kids quesadilla, which comes with kids juice or chocolate milk and kids chips or fruit.

★★★★
Local Guide
December 22, 2023

We ordered online, and the orders were done promptly and correctly. Just what one would expect from Chipotle.

★★★★★
December 22, 2023

Chipotle is simply the best it gets

Local Guide
December 22, 2023

Even after being polite, and giving a tip I still had to put my own burrito in the bag I asked and paid for.

★★★
Local Guide
December 22, 2023

It s hard to mess up a burrito..fast service, but burrito wasn t rolled properly. Tables were messy, hot sauce low, cashier a bit unfriendly and left my food on the counter without letting me know it was mine. Patio not setup either..

December 22, 2023

i placed an order for door dash pick up and i got the notification of my food being ready so i took my lunch went there waited another 15 min because the worker she was so lazy and so slow at moving around. She asked me for my name for the pick up order and started making the order in front of me so slowly, and left the order there and started helping the next customer when she could ve handed it over like she s supposed to and second they did not carry the drink that i placed it with the order so she didn t even mention it or give me my food until i said wake up. please do better my whole lunch time is wasted.

December 22, 2023

I ve ordered multiple times from this location and each visit has been so disappointing and the food has been terrible every time. Multiple times I ve received an order with missing ingredients as well as just poorly being made. I ll never be ordering from this location again!

★★★
December 22, 2023

Food is usually very good, but the cook dumped TONS of salt in the food.

December 22, 2023

Never seen slower service from any chipotle like this before. Either it is Hilariously understaffed or poorly hired/managed, but service was so slow and back ordered. Saving the business money by understaffing has clearly disrupted efficiency and customer satisfaction. Took 25 mins over the selected pickup time, and portions were not extra despite the order and it looked like pig slop, they were clearly rushed.

December 22, 2023

They serve tiny amount of food Ran out of cheese at lunchtime They should have been prepared Food : 1/5

Local Guide
December 22, 2023

For a North Shore establishment, this one is pretty disappointing. The food is poorly thrown together. The staff here are in need of quality control and customer service training. Try it if you like, but I urge at least some caution. The 5 star reviews are likely written by staff and should be ignored.

★★★★★
December 22, 2023

Good service

★★★
Local Guide
December 22, 2023

Standard Chipotle, although their foods are superrrr salty compared to other chipotles I have been to :( Not sure why. I have been multiple times and it has always been very salty, especially the chips.

★★★★★
December 22, 2023

Love the food here! I usually get the steak burrito bowl and the portions are reasonable and the food is fresh.

Local Guide
December 22, 2023

Cold, tasteless, uncooked Not worth the price Food

Local Guide
December 22, 2023

Not impressed... Staff couldnt handle the pressure of a long customer line up and backlog of deliveries at same time. Waited over 25 minutes longer for 2 pick up orders... New faces of employees couldnt handle load...

★★
Local Guide
December 22, 2023

Mediocre to say the least, extremely salty food the only reason Im giving 2 stars and not 1 is because Im hoping I was unlucky that day. Based on my first experience I would never eat there again

★★★★★
December 22, 2023

It s good here. Sometimes it is very busy. Overall highly satisfied.

★★★
Local Guide
December 22, 2023

I would have given the food one more star had it been a bit more affordable! Their prices fair but gets much higher than similar places if you go with just a couple of extra toppings. I would go there again if I run out of options I guess! This said, this has nothing to do with the service. They have great staff and the store ambience is top notch!

★★★★
Local Guide
December 22, 2023

Great price

Local Guide
December 22, 2023

Let me start this review by saying that I am a huge Chipotle fan. There is a reason it has been the fastest growing fast-casual restaurant in the world for a while now. With that out of the way, this is objectively the worst run Chipotle location in Vancouver. The meat portions are now laughably small, they are frequently out of key ingredients (oops, no Pico de gallo again tonight!), and the chicken itself is NOT properly seasoned (tastes bland) and often overcooked. To make matters worse, the often unfriendly employees here frequently ignore you and instead focus on pumping out DoorDash orders - leaving you standing there, wondering why you came here in the first place. The people have clearly spoken as the only pro I can give this location is that the lineups are small or non-existent as they are driving away business with their lackadaisical efforts here. Do yourself a favor and keep driving to Park Royal, or downtown for a much better Chipotle experience.

★★★★★
December 22, 2023

Food and service by the food handlers were great and generous

Local Guide
December 22, 2023

Found a long thin brown/blond hair in my bowl today

December 22, 2023

What a ridiculous place this is. Next time how about to put even less pieces of meat and increase your price even more to maximize your profit. I cant begin to say how cheap this place is. They would cut corner and try whatever they can to maximize their profit at the expense of consumers.

Local Guide
December 22, 2023

Their chips and burrito bowl were so salty I could not eat it. Going to give tacomio next door a try next time.

★★
Local Guide
December 22, 2023

I have tried this location twice. I will also say I used to be a chipotle fan. I hade eaten at several other locations. It should be really good. But this location is terrible. Hard to find parking, messy tables not cleared, bad service, workers don t know how to make a burrito, out of hot sauces. Not going here again. Try the location at Park Royal. Parking: Bad spot where the street parking is limited.

★★
Local Guide
December 22, 2023

Service was fine. Place wasnt that clean. Lots of food for the price, but didnt really have any taste.

★★★★★
December 22, 2023

The manager Miss pearl is too caring about the customer s needs I love the way she greeted me always whenever I visited there Vegetarian options: They are having vegetarian options as well like veggie bowl , Veggie tacos with queso blanco and guacamole,veggie cheese quesadilla

★★★★★
Local Guide
December 22, 2023

Not even Arnold of Magic School Bus fame could question the validity of these delicious treats! Incredibly consistent service, in fact, in honour of my favourite post gym snack I am naming my three first born children: Burrito, Salmon, and Ella!

★★★★★
Local Guide
December 22, 2023

Decent food, Decent service the restaurant is slightly dirty. Its not bad if you want a quick lunch would recommend going here Vegetarian options: Many veg options Parking: Quite hard to find parking, but if you go a street or two to the side there is parking (free) Kid-friendliness: Kid friendly

★★★★
Local Guide
December 22, 2023

Decent Spot.

★★
Local Guide
December 22, 2023

Burrito bowl and meat within was cold. Service was very fast. Busy lunch spot.

Local Guide
December 22, 2023

Absolutely disgusting. Place was filthy..not one clean table. Staff was just sitting around talking while there werent any customers in there. Food was terrible. Health Inspector should check this place out!

★★★★
Local Guide
December 22, 2023

So glad they put a Chipotle in North Vancouver, its awesome!! Food and service is great here as always. Ive also ordered online and picked up my order here, it always works flawlessly. The only complaint I can think of is around dinner time there can sometimes be a long line up, but this is something that happens to other Chipotle restaurants too. Also, parking is quite limited and you often have to rely on getting a lucky spot for free on the street. Usually when I go there are no spots available, so I have to use the paid parking lot around the corner. Other than that its a great place to go for a quick bite to eat! Parking: Parking here is rather limited. If youre lucky, you can get a free spot on the side of the road. However, there isnt a whole lot of street parking to choose from around the restaurant. If you cant find a spot, you either have to park further away or use the paid parking lot around the corner.

Local Guide
December 22, 2023

Never on time

December 22, 2023

Please use less salt in your food. Ordered a burrito for delivery and it was so salty it was inedible.

★★★★★
Local Guide
December 22, 2023

Not only good food, but amazing staff too! Everyone was so friendly, the options and portions were both plentiful.

December 22, 2023

Something is up with this location. Avoid! Food is weirdly, consistently, and incredibly salty. Like there is a weeks worth of salt in a typical meal. Going to report this franchise because something is definitely wrong. Given it multiple tries, and this remains the saltiest of all chipotles. First negative review I have written as I believe this is a concern for public health.

★★★★★
December 22, 2022

Food is great Iam fond of Chipotle

★★★★★
December 22, 2022

It was amazing experience

★★★★★
December 22, 2022

Guys do visit this place . The staff is very friendly especially Mehak Bhullar . She is very hardworking, kind and lovely . You should visit here . Thanks

★★★★★
December 22, 2022

A place worth spending time. People here are just lovely and exciting. A girl named Mehak working here is a perfect and amalgamated version of crazy yet composed.

★★★★★
December 22, 2022

It s a great experience. The ambiance is very welcoming and charming. Amazing food and service. Staff are extremely knowledgeable.A girl named Mehak behaves very politely and make great recommendations.

★★★★★
December 22, 2022

nice hospitality

★★★★★
December 22, 2022

It was a great experience the food was soulful...I would love to visit again

December 22, 2022

The building is around 1 year new and the entire last week of July, Chipotle air con is broken, seriously hotter inside by 5 degrees than outside and the staff and patrons need to endure this. I cant imagine how a brand new air con fails the first time you need turn it on...

★★★
Local Guide
December 22, 2022

Small portions and not very friendly staff. Seems to be a review war between Chipotle and Tacomio. Suspiciously there are 22 5-star reviews in just the last week for a staff named Mehak. Many false reviews to pad their stats, seeing the same thing on Tacomio too. For the record, neither are great but at least TacoMio has huge portions, just their guacamole is so expensive!

December 22, 2022

All their employees are rude and really don t want to be there. They give small half scoop portions and you actually have to tell them to fill up the scoop but when you tell them, they roll their eyes and are rude about it. If I could give them 0 stars I would. So if you order through a delivery service, expect small half portions if you order a regular portion. I ve been here a few times and every single time it s the same issue with really rude staff. Every. Single. Employee.

★★★★
December 22, 2022

First time ever going to a Chipotle, it was really good with a decent portion of food. A little on the expensive side but overall pretty good!

★★★★
December 22, 2022

Good quality ingredients, and delicious!

Local Guide
December 22, 2022

I like Chipotle so much, so I go here 2-3 times a week. Today, the female employee who worked between 2-3pm gave very little amount compared to other employees before. So I was very disappointed. I couldnt feel full so I had to buy another food. It was a bowl, and it used to look like a mountain if you see beside of it, but it looked flat and most of edge part of the plate was empty.

★★★★★
Local Guide
December 22, 2022

Yummy and affordable

Local Guide
December 22, 2022

There s something not working at this location. The staff are always unhappy; my guac today was quite brown (and tasted like it was missing lime or lemon; waste of $9), and it s really quite empty in the storefront for lunchtime on Saturday. As it s been open for a while, I wish they d get their recipes right and also give their staff positive motivation and reason to enjoy working there. I ll be ordering from the Park Royal location from now on. There s a big difference in taste. Btw, the fake 5 star reviews left a bad taste in my mouth, like who does that?

★★★★★
Local Guide
December 22, 2022

Just had a nice burrito here. Staff were scrubbing the place clean behind the counter between orders. Its good to see them take hygiene so seriously

★★★★★
Local Guide
December 22, 2022

Always yum, especially chicken. Good portions

★★★
Local Guide
December 22, 2022

3 stars because it looked like a burrito.

★★★★★
December 22, 2022

Really lovely staff at this location. For fast food, their bowls are amazing

December 22, 2022

A rude staff , did not listen to my requests, made a bad bowl

December 22, 2022

Very bad experience. I ordered food online and items were missing. When i called them, instead of regretting they didnt treat well The guy on phone speak in punjabi and dont know like how to speak to the customer

★★★
Local Guide
December 22, 2022

Meh... I came to Chipotle thinking it would be great from what Ive heard from Ameri-friends. I asked the girl making my burrito, what a barbacoa was..... Shredded beef. Thats all she knew. As it was being assembled, barely any meat. I have absolutely no clue what makes this place remotely interesting. Ive had better luck with Burritos across the street with Tacomio. I guess if youre on this side of the street you can eat here. This will probably be my last time eating here. Nothing special.... If I wanted meat, Id get more out of a quarter pounder from McDonalds. Taste better too with fewer calories. Basically 1000 with the burrito vs 500 with the quarter pounder.

★★★
Local Guide
December 22, 2022

Standard chipotle

★★★★
Local Guide
December 22, 2022

Fast service, $20 bucks for 1 large burrito and a drink, it is what it is

★★★★★
Local Guide
December 22, 2022

Yes yes yes.