Tim Hortons in North York

The gentleman said hello to me, I was on camera.

Ok, typical Tim Hortons, but the area is bad. Some homeless people, some times they can be annoying.

I strongly dislike most Tim Hortons locations these days as the quality & customer service has become non-existent, but NOT this one. It s the absolute BEST location in the GTA for their employees & service alone. Many of the (mostly pinay) ladies & gents working here have a system down pat. Everything is clean, and you can tell that good hygiene is practiced. Orders are never wrong, drinks always made right, drive thru is quick/efficient, and the pleasant friendly attitude of the staff is so refreshing each day! I commend the hard working staff here, especially the ones managing the drive thru during the morning rush hour.

By far the fastest drive through I have ever seen in my life!

Very fast and friendly gentleman on the drive through on weekday mornings.

Very fast customer service ever. Thanks to Akshil

Fast service in the drive thru always been here for my daily breakfast. Cheers to drive thru team

Very kind workers every morning I come here . Drinks and their food is amazing and much better than any other tims I went too. The workers are absolutely are very funny and very nice. If the manager is reading this don t fire them lol. Great job!!!

Diegooooooooooooo

Pathetic !! They cannot follow simple instructions. For some odd reason they are expensive when compared to all other Tim nearby. They close their drive-thru at 10.45pm for some strange reason when they have closing time at 11pm. You have to wait near ordering station in drive-thru because they are too busy talking to each other or they have more important stuff to do before serving customers. And they always charge you wrong. For small steep tea, I was charged 2.19? Can the owner or manger explain this. Just pathetic P.s. This review is not based on 1 single visit, I am giving this review after multiple bad experiences. Simply pathetic!!

Definitely my favourite Tims. The drive thru team gets my order right and fast. They always share laughs and smiles too !

Great people here, its like a family kind of feeling when they cheer customers with great satisfaction. Thank you all staff members great job.

ice cap I am addicted but I like a full cup and thats what I got

Excellent customer service by Rakesh, polite and respectful. I like the way he served the customers loved it.

Parking: Friendly staff , specially Nargis and Dhara, They know my order and give me the best coffe Food : 5/5

Fast and convenient location , the guy in the window is fabulous always cheerful and giving amazing service I forget his name starting form A thank you to him and entire team.

This was my first review to tim hortons because this tim hortons is the best i had ever visit the window guy is giving amazing service and quick quick

The team at Tim Hortons is exceptional! A special shoutout to Iris and Sagar, who consistently go above and beyond to assist with my large catering orders. Their outstanding customer service is truly appreciated, and I look forward to continuing to work with them in the future.

I get my breakfast from this Tims every morning. The smiling faces of the employees are crazy. I love that they work fast and without mistakes. This is the best Tims family in Toronto.

It was wonderful at the morning good service overall it great to be here Sneha helped with orders Wonderful employee to the Tim Hortons. Wheelchair accessibility: It s good that they sufficient availability for customers who use wheel chair

Love this local Tim s. Fast service and friendly staff I ll be coming here for as long as this building stands I m sure. Thanks for the great experience Sneah

They are amazing , fast service always

Good auntie

Sneha is one of the best team members in this store. She is really energetic and service minded. She always welcomes me with a beautiful smile. She only serves fresh coffee. She is very fast at her work. Since she started working at the drive thru I don t get to see her much often now, but sometimes when she sees me she comes to the front to serve me.

Rakesh is very polite and calm dude, fastest service ever i got

Great customer service Vegetarian options: Farmers wrap and cilantro lime wrap Food : 5/5 |

Thanks you all

Crew must hate their job in this place... What an unpleasant experience when youre expecting to begin your day with a nice breakfast and somebody with an awful attitude ruins everything... This Sagar dude must really hate his job... Felt like he was doing me a favor by taking my order... The classic Canadian warmness and friendly attitudes that I usually find in every Tim Hortons is halfway down the drain already... Sad...

Staff is very rude quality off food is terrible

Disgusting restaurant! Really dirty. The employee made wrong meal for customer. They refused to change it and said the customer is so cheap. I saw the whole process as a bystander.

Nathan and Akshil they REAL MVPs of the Don Mills and Lawrence location. Akshil is a very welcoming non racist Indian person that loves all white people whether their Indian or not. And Nathan has a behind the back 360 Ice coffee move that is legendary. The Manager Anastasia is also ALWAYS welcoming and never being a undercover racist like at other locations where a lot of employees have this trait. And Iris ALWAYS RESPECTFUL and COURTNEY ALWAYS doing her job CORRECTLY and NEVER COMPLAINING like a lot of the crappy staff at other locations. The Don Mills staff for the most part is good apart from a couple employees that they need to get rid of. Everyone generally at this location is VERY welcoming and non-discriminatory whether based on race or eco-socialnomical status(New Word Invented) meaning they do not judge you based on how uch money you make in life or your appearance. They are kind to the rich and the poor Parking: Legendary Parking Kid-friendliness: Everyone is BLESSED apart from a few workers. Nathan, Akshil and Anastasia (The Manager) are the big 3 and add Iris in their (ALWAYS RESPECTFUL and COURTEOUS) and REALLY its the BIG 4

Food is very good and the place has a good atmosphere. Vegetarian options: They have Vege wraps and spinach omelette bites. Wheelchair accessibility: Have button to open the door

The loveliest of staff - Tim Hortons at Lawrence and Don Mills

Parking: The parking lot kind of wraps around the facility. You can access it from both Don Mills and from Lawrence. Wheelchair accessibility: They have parking spaces for accessibility. The doors have automatic door openers with the push of the button. The staff are very accommodating in regards to accessibility.

Always 8 people behind cash, no people working the register. Consistently slow as heck as the line hits 6+ with no people at the cashier.

good

It was my first visit here. So I waited long time here , there was no line no cars near drive through I guess , 6 people near cash no one came up to take order . I waited and I left within few time without ordering. I think it s high time Staff needs to be changed , unless no one will come here . I recommend hire people to not even come wait is so long that you will leave place without ordering.

Efficient and good customer service, maintaining the same flavor of their products

The restaurent closes at 25 aug 2024, 11 pm came at 10:48 pm and the staff ignored to talk answer or even open the door ans immediately turned the lights off .

I don t like the attitude of the staff.. so rude and I don t know whatelse to say.. its better to make a smiling face while giving service!

It was very hard to park and get around in that parking lot.

This location has the worst Service. Waited to order my stuff for 10 minutes. All staff ware just busy with drive through. Nobody wanted to attend the line up. This location should only focus on drive through and close the dining area.

Used to be a nice place but last 3 yrs has gone downhill. Regular customers are persons with severe mental illnesses who loiter around causing trouble and fighting with other customers. Many smoking right in front of door and others talking loudly on cell phones or playing cell phone music full blast disturbing others. Recently, a customer threw a pot of hot coffee at an employee ( he missed) and there was a robbery. Teenagers from nearby schools are a major concern with their complete disregard for others. Service is very good and employees are friendly, too bad they have to put up with the non stop nonsense.

Drive thru service was quick but when I ate my breakfast sandwich, the egg was riddled with egg shells. I am still throwing up in my mouth hours later from that crunchy, unpleasant sandwich

Saw 2 bees sitting on donuts. They have 8 staff but not 1 could take an order for 10 mins. Third world tim Hortons lol

I visit regularly, NO HYGIENE, found a few wasps today in the baked goods section where the muffins and cookies are kept..and they were sitting all over the food. I personally got stung by a wasp too. The place is usually filled with flies.

Been going here for years, its been great, but I have had a couple of times where I just didn t want to go because of past incidents. One time a few years back, there was this lady, she still works here, my friends and I wanted a bagel but she said there wasn t any left, so we shrugged it off, and we saw another customer getting one after us, so we asked another worker if they had bagels, and they did. and sometimes there s just something off about her. She would just stare at my friends and I when we would sit down. And it would just make us feel really uncomfortable. The food is good. Sometimes the portions are really small though. It also gets really crowded during lunch as theres a school nearby.

Place is usually full no place to seat.

I ve been to several tim hortons, everytime, staffs are very rude: eyerolling, speaking in their lungauage (very unprofessional in terms of customer service), not helpful, interrupting the guests while they are speaking, no manners, always rushing the guests (if it s their first time, you should help them and welcome them but these people don t care as if they will have a job if there are no guests). The service is fast, but products are not fresh, it s not even hot. Restaurant is messy and unorganize, I am not having the environment. I think tim hortons doesn t really care about customer service, they care about kicking the guest out of their face right away, this behaviour is actually specific from one nationality, no manners. Poor experience from all franchises.

I ordered a too good to go box from here but this was the worst. They gave me 2 broken stale cookies, 1 bagel and a donut. It was a little ridiculous that I paid $4.99 for this. I have ordered Too Good to Go box from other places and its a lot more.

This is one of the best Tim Hortons location. Staff is always friendly and warm. Ive been going here quite regularly and their service has been consistently good. Coffees are always made well, especially iced drinks, which most locations do a lack luster job of. Keep it up team

Good service and affordable prices

Been going to this location for a bit over a week as it s close to my work. Last week they messed up my order twice ( I ordered the energy drink they gave me a mango drink and I pointed to the energy drink and said clear what it was) they next day they mess up the donut I want and gave me double chocolate but I didn t want too much problems so I never said anything. This week there are no problems with orders but I actually sat down and ate and I noticed the tablet are all dirty with crumbs and just not being cleaned often. But the people who work there are very polite and friendly.

What can I say, its Timmys

Timmins like no other

Supposed to close at 11pm. I got there at 10:50pm. Lights were out and door was locked.

I come here 1-2 a week. Drive thru service is great very quick. But today because of how fast and efficient my order was wrong. Take the time to listen to customers. Medium Dark Roast vs Medium Latte are two different things. Also, please give napkins like I don t understand

Good convenient small location.

Nice and spacious store Vegetarian options: There should be more options for vegi on Tim menu Food : 5/5 |

Be careful of the drive thru it can be very busy in the morning and hard to get out of the parking lot which is very small. Excellent customer service though and good food and drinks as usual for tim Hortons

Drive thro always takes priority so sometimes the line is long, especially at weekday lunch time. The staff is friendly and efficient, with the above exception re: drive thro It badly needs some finishings replaced, eg. 2 chairs and the stained blinds. Parking: Very limited parking.

Busy place, yet staff still friendly amd churning out food fast with a very busy drive through as well. Kudos to employees at this location.

Any time I order my food or drink it s never fresh.Any customizations such as less sugar or more sugar is not put into account as they let the drinks sit out and give it out l. Additionally the customer service is truly awful as the employees are rushing.

The beverages is never freshly made. Any time I order my beverage it taste old. It seems to be sitting for awhile as the ice has also melted down. They are always in a rush and never seem to care how the food looks or the drinks taste, even when this location isn t busy.

Tasteless

I like coming to this Tim Hortons..I got my items the way I have ordered and the staff is really nice too..thanks for the experience!

Dont eat at timmies often. Service was decent.. but long cause of the line up inside and out. Seemed decent clean wise. Till you hit the bathroom...yikes.. no toilet paper. Thank goodness for handkerchief tissues. and no soap... I am hoping the crusty stuff I saw on mirror, was the soap. Informed staff. And got an answer of... we know, we will get to it ... as soon as we can. I though...ok and how long have you known about it and still havent dealt with it? Hello toilet is needed. Asap. Vegetarian options: Good question... you have to ask with out the meat on their sandwich options, wraps and such... other wise its donuts, muffins, bagels and maybe a soup Dietary restrictions: Not alot posted..have to look online Parking: Parking is a nightmare honestly as its in the middle of a plaza. All those other businesses plus a market use the spaces. So its almost impossible to park Kid-friendliness: Wheelchair accessibility: Not good...

I visited this location at 9:00 PM and ordered a wrap. I was told that the kitchen is closed even though it was still two hours till the closing time!

I have been here on multiple occasions 10-15 minutes before closing time, only to realize they have closed their doors and drive through completely. If it says your restaurant is open until a certain time, you MUST be open until that time, not 15 minutes before This is a disgrace to tim hortons and its customers.

Asked for a blt and got egg on it, then the roast beef sandwich had one piece of meat. For 16$ Ill never do that again. With the high school students coming in it took for ever. No where to sit, washroom had a crack head making noises, just not the place you want to spend your money at what so ever. Avoid

One of the fastest Tims in T.O.!!!

Delivery truck parks in bus lane

Great service

I almost never write reviews. ive been going to this tim hortons for years now because it is on the way to my daily commute, but it is awful. the employees are very rude for no reason, the coffee tastes different every time you order, and the food is put together very sloppy with the parts of their sandwiches falling out every time you order. also, there is always high school kids that blast music and yell inside

You re charging me for mayonnaise? Are you kidding?

The most worst customer service. The Indian descent old lady cashier has short and rude tone. This woman makes me definitely don t want to come this location again.

The leather on the seating chairs has peeled off, the fireplace is faulty, only its light is visible.

Sheila was extremely knowledgeable about the Christmas merchandise and was helpful in addressing issues we had in the App. She did a great job!

Good Old Tims. You will have a bit of hard time entering as the drive-through blocks some areas

Some of the servers and cashiers are really friendly and always remember your order. Makes me feel

Hot water for $3

Great

Puertorican in Canada just verifying what was all the hype about... And Tim Hortons delivered! Great food! Great coffee we definitely need this in Puerto Rico.

Affordable food , coffee compare to the local restaurants who increased the prices rocket high giving excuse of inflation. But Tim Hortons kept there prices minimal and affordable and maintained there quality and thus reputation.

Fast and friendly service.

Lovely place

Everything is hood here.

One of the nicest Tims in town! Very kind staff, fresh and good selection of menu items, spacious and ample parking

Vegetarian options: Cracked egg sandwiches Food

Fantastic

Great place but usually very busy.

Toilet seat was soaking with urine and toilet paper is damp. Toilet paper all over the floor.

I always enjiy my drinks from here...but today i asked for oreo chill they gave me strawberry with some sprinkles of oreo..thats bad

Cannot comment on food but more so the tight parking lot. Tough to get into and worse to get out especially close to drive through entrance/exit

Ordered a coffee with 1.5 cream and they only put .5 in it. A wasted coffee.

Service was a little slow. It wasnt until there was a line of a couple of people that the cashiers started taking orders again.

French Vanilla must.

Best staff ever in this tims. They are so quick and friendly.

The employees are so rude:/

This is the worst Tim Hortons location that i have ever been,I ordered crispy chicken wraps , It was so cold and raw.

Update review: Google says they close at 11pm on a Friday night, got there at 10:52pm with the drive thru window blocked off with cardboard.... If you are going to close early or not follow your hours then change it online so that the customers dont waste their time travelling there.

Same taste as all tim hortons

The washroom was very dirty....

Classic sandwiches in combo have gotten cheaper... coffee is still meh

The staff are all very nice and efficient. The food is always better than expected. Always a good morning breakfast sandwich and double espresso. Food

Staff are outstanding but they don t allow us to use restroom.

Naimah was super friendly, helpful and kind. She deserves a special shout out and was the best customer service I have had at a Tims.

There is ALWAYS an error with how much you owe them. Both at the drive thru or the counter. You must go over the bill and ask for a copy.

Went here a few days ago. Got very sick and had to go to the hospital after having a steeped tea. I swear it was either lack cleaness or the milk. Still not 100%. Never going back.

Its the best place to get coffee and fast food

October 3 2023 10:00 pm ..I droped my wallet inside the coffee shop thanks for the honest costumer who send it to the casher and thanks for the loyal employers for giving a call. Got my wallet back with no lost ...Coffee is served good too Thanks for all your Survice...

Kitchen closed at 9:00pm Why? Food

Good experience

Watered down quenchers mostly. The orange ginger and black berry yuzu I get from this Tim hortons is different each time. Sandwiches are meh .

its a timmies bud

Giving them only two stars since the young man in the mornings at the front counter is always reluctant to provide receipts even after asking for them multiple times. He was so rude enough to not give me one today and I m so disappointed with this behaviour. Apart from this, the place has great coffee and quick service.

Too many kids from DMCI

Wheelchair accessibility: Wheelchair accessible, automatic doors. Food

Very bad cafe and bad service

We ordered 2 coffee, instead we got two tea. When I told them to change it they got angry and started to talk in Indian. And again wrong coffee !!

Fastest Tim Hortons

Something dirty.

Ok Google My experience at Tim Horton for the last 3 years was awful and I hardly go there anymore, I would suggest to Tim Hortons to hire an outside company to come and clean their facilities. I dont like to eat there anymore.

I am regular customer in this store. Today morning around 6.30 am I brought a coffee and I was not hot. I told that to cashier girl and requested hot coffee She said out side of restaurant is cold.Her talk was so rude and ignorance. Very bad attitude on one coffee. Food

Awful experience and rude staffs !! I went to Tim Hortons at 1110 Don mills rd this morning to buy breakfast, my order was simple : 1)egg and sausage English muffin 2) egg and sausage farmers breakfast, and medium dark roast coffee, first the cashier said we dont have egg and sausage farmers breakfast in the menu, then i showed him the photo on the screen, he said yes we have, i paid by Tim Horton gift card, then waiting for my meal, 2 ladies working at food counter, just gave me egg and sausage muffin, Is still waiting for the farmers wrap, finally the lady (find out later she is the manager of the store)said what u waiting for, i said still wait for the wrap, she said u didnt order the wrap, i told her that i did order clearly, then she asked for the receipt which cashier didnt give to me, found out the cashier didnt put the sausage wrap in the order, the lady {manager) told me : go to pay and then get the wrap very rudely, and all time No One said sorry to me , seems that it was my fault . i was very upset and the food and coffee getting cold, i decided to cancel order to get my money back, and want to talk to the manager as well, but she said im busy ,(which was not true, there s no customer behind me and there were at least 3 stuffs standing there but she has no time to talk to me). anyway I was so angry with this rude and not efficient and lack of respect service, never go to this Tim Hortons again!!I wish theres minus star, Ill give them!

I would not recommend this place if youre looking for a quiet and relaxing environment. Especially in the off-school hours. It gets crazy busy with teenagers and it becomes noisy. I would not go there unless I have no other choice.

They are always confused in this store, service a bit deplorable. SMELLY WASHROOM The place needs a good Supervisor. Food

Service was horrible but it s a decent Tim Horton and not too small

Service has gone down a lot due to student staff.

Ordered two soups only got one spoon. What a shame.

Dirty and loud seating areas are poorly maintained.

Store timming is till 11 pm and i was there at 10:50 , knocked on the doors no one wanted to serve me