Tim Hortons in North York

Everything is good, just the heat vent is too noisy. This problem happened for a long time, but no one fixed it...

One of the best in this chain of coffee shops. The friendliest staff! I really like visiting this particular coffee shop.

Has some of the worst service staff in the city. Avoid this location!

I had a very disappointing experience with customer service here. Mel, who was taking my order, was unhelpful and made the process unnecessarily difficult. She had a horrible attitude!

Skip this Tim s location, does not have enough stuff for its demand and it s very unorganized.

They practically dont put any sauce for the wraps. I thought it was a fluke but my partners wrap didnt have any either. When we asked for more sauce we got attitude and were asked to open and show our wraps. Wth is this? Giving them benefit where they said oh and gave us sauce. Food

farmers sandwich and ice black coffee

The bagel was stale and smelled bad. Seriously, how much money did you save by serving these bagels to a regular customer?

I buy coffee on daily basis...have gone to many location in GTA ...but I must say this is best location I ever have...specially friendly staff and plenty of space ..

Poor service. Arrogant and rude behaviour of Tims Indian employees. People waiting at front and employees ignoring them for no reason. At least, say them Hi, greet them with a smile and request them to wait for a while. Customers are looking at your face and you are not even looking back at them. Pretending to be working on NASAs mission by ignoring your valued customers.

This tims doesnt have espresso shot or hash browns available for customers at any given point be it morning or evening

The staff mostly are unable to provide a good and friendly customer service Im just glad that the manager was there and had an idea of what a good customer service looks like Food

The staff working there are rude and lies always about washroom even after ordering drinks or food. Seems it is their fathers private washroom!

The employees were indifferent and I waited too long

Adrienne who works here was very generous and kind while serving. Employees like her could really change the atmosphere at such dine ins.

I ordered ice capp and waited for a long time but they said it s sold out.I wasted my time.

Excellent to have a coffee and accompany it with a donut or anything else that you crave.

Don t come here unless you re feeling your absolute best and dont mind being ignored by an arrogant manager lol. I had an extremely careless customer service at this Tim Hortons location today. I placed my mobile order at 10:03 AM and arrived at the store located at 4750 Yonge Street, North York, ON, around 10:10 AM. When I showed my order confirmation to one of the workers, they insisted that my order didnt exist in their system and suggested I might have ordered from a different location. However, the address on my order clearly matched the correct location. After telling me they couldnt find my order, the worker left me at the counter and proceeded to help the next customer. When I asked the manager for help, requesting for my order or a refund, the manager replied, Thats the apps fault, not ours. I cant refund you nor give you the food. You just wait. THIS IS RIDICULOUS. Am I supposed to be responsible for their system error and waste my time waiting indefinitely? The lack of assistance was frustrating, especially given the managers arrogant and careless attitude, which made me feel as though I should never have used the mobile ordering option. No one deserves such poor customer service. At the very least, an explanation and some patience would have been appreciated. After researching online, it seems this is a common issue with mobile orders. Why couldnt any of the employees take a couple of minutes to clarify the situation for me? Eventually, my order did appear in their system, but this terrible experience has ensured that I will avoid this Tim Hortons location in the future. Clearly they DO NOT care about their customers at all.

Washroom unusable and disgusting. Service slow.

Pretty typical Tims experience (bad)

Terrible service

I love this location tim hortons very nice clean and the view is amazing and the service is excellent

Came to this location at noon on a Sunday(quite a busy place) very efficient speed and I was greeted and served by a very friendly n welcoming gentleman with smile. Got the loaded hanbanero chicken wrap, during my wait for my wrap another lady greeted and checked up on me to makesure I was served. Wrap was delicious and convenient for my way to work. Portion of my wrap was a lot bigger than the one from inside of sheppard yonge centre tims. Only downfall was the dirty washrooms

Very slow, they work here as if they are roaming in a garden. Manager here is also not helpful.

This place is always open.. even on holidays this place is open. Thanks to workers..

I had a Boston Cream and coffee with 3 sugars. In other words a sugar fix. Wheelchair accessibility: Good system for Wheelchairs as while I was there about 5 people in Wheelchairs came in separately, so I assumed that it was popular for the Wheelchair people.

They never have anything a normal Tim Hortons would, so if you want soup or most sandwiches or wraps dont expect to get one here. Theyll probably also get mad at you and be rude to you if you try to order those things.

Never had such bad experience in Timhortons the women was so rude and makes me angry. Will never come again

Goooood

This tall young Philippines guy working today doesnt know his job well and thinks he knows everything. First, when I want to load money in my Tims Card, he says scan your points card. I said that this was the first time anyone told me to scan my points card for loading money. He had some excuses and I didnt bother. Then he gave me less coffee. I ask him to fill it. He says more? I said umm yeah. You didnt fill it Then as Im having my coffee and enjoying my chat over the phone with my friend, he comes and sprays the table just infront of my coffee and starts cleaning??? I had to cover the lid of my coffee cup. How crazy can he be to do that??? Today issue - January 14, 2023 6:20 - 6:50 pm. I really dont like how my visit went at all. Never seen this guy before.

Slowest timmies anywhere they have one person or two handling cash and food prep the others were just walking around or talking to random people in the tim hortons

Coffee

Awesome service Vegetarian options: Variety to choose. Parking: Excellent. Kid-friendliness: Kids love it.

Don t sell Cappuccino and Latte, never have croissants, and half of donuts. Washroom always closed and staff is RUDE!

Another friendly neighborhood Tims.

In Toronto, I see more Tim Hortons than Starbucks, so I go often. There are sofas and chairs to sit comfortably, and the ceiling is high, so its nice that it doesnt feel stuffy even when there are a lot of people. Tim Hortons is always full of people.

Few chairs, but excellent service

Service is often very slow. Set up like a lounge so it doesnt have a lot of places to sit because you wouldnt sit with strangers generally in that kind of setup. Food and beverage about the same as other Tims

Center location right near the station.

Old staff there, working at around 7am She is so rude

All staffs are very slow. Not organize at all I think.

Coffee+Tea...both fluctuate a lot in taste.. Everything else is great Food

Excellent place to have a triple coffee with a fruit bread.

I ordered meal deal ( coffee and muffin) Check the total price. Same as the regular price like individual orders. So confused. Ask to employee Before order the meal deals!!! Food : 4/5

There is no goods under the order, why does the store have to take orders? Other store can take off the goods according to their own situation, your store don t know how to use Uber eat? This store cant cancel the order if you have placed an order and there is no goods? Seriously?

Worse tim hortons ever

Ordered bacon grilled cheese melt and chili. Total was around $14. And when it came, there was no bacon in the BACON grilled cheese melt?

Really like the location and atmosphere. Unfortunately for some reason every-time I order a coffee from this location it is never as good as other locations. Food

Opens early, good food, good service, big and spacious. As Tim s goes great location

It always has long lines and its short-staffed. Cause me lots of time wasting. Food

This place charges money for tap water which by law should be provided for free.

Always good

Basic

TIM HORTONS YONGE AND POYNTZ AVE This is one of the most consistently dirty Tim Hortons restaurants you will ever see. The garbage cans are usually overflowing onto the floor, dead flies, and food on the windows frames. The staff are oblivious, and I suspect the franchise owners are also. McDonalds restaurants have a saying: if youve got time to lean, youve got time to clean that is definitely not the case in this Tim Hortons. UPDATE Two additional photos added weeks after the initial posting. You can see not a lot changed; the window sills are still dirty, the floor around the windows and heater is filthy. A message came from Tim Hortons expressing their concern and to contact them. Why should I contact them? They can plainly see the issue. It seems invisible to the staff and the franchise owner. Maybe Tim Hortons head office have no standards or audits. Otherwise, they wouldnt allow this.

Apparently, two employess say Its a waste of money to brew decaf, well, when you have health issues and you cant drink too much caffeine, I need decaf andi have to wait 5-7 mins for a cup because they dont brew it unless its asked for. Poor point of view, maybe I should call from my condo and order before I come down, so Im not standing there for 5-7 everyday. Ridiculous

Good location. But no street parking but underground available.

Super slow busy place but only one stuff

We had to order 3 times! We said what we want and they did not place the order. We said it for the second time. And when we received the order it was missing some parts. And we had to order again. They did not even apologize! It was a very bad experience.

Very slow

I have very few expectations when I walk into any Tim Hortons but this location is absurdly slow. The one guy at the register was also preparing coffee and doing other random jobs at the same time. I waited approximately 8 minutes for a simple egg and cheese on an English muffin while other orders were being prepared ahead of mine. Management is obviously very poor here.

The service is very poor, and the staff are very rude. Despite I repeated my order three times, after waiting for 15 mins, they missed a couple of items. Without any apologies, they asked me to order the missing items again! Very disappointing! Very rude! Food

Good place to have coffee...although they dont always have the full variety of flavors and presentations

The best tim hortons in town, very friendly staff as well.

CLAUDINE was very nice, helpful and polite She is doing a great job here. 5 stars for Claudine as she is hardworking and fast. And I wouldnt give 5 stars to this location As you are located at heart of North York And you dont even have the machine to make cappuccino or even late....

I got over charged and tried to talk to the staff about it. Very rude response i got

This location is extremely understaffed, staff are unhelpful, and for a location where they consistently dont have anyone available to give you your mobile orders, they always place the mobile orders just out of reach so you cant pick them up yourself and if you dont speak up theyll have you waiting 10 minutes for your order. As a result Ive switched to the location in the Sheppard Center, where not only do they have your order ready and within reach, they are adequately staffed and havent given me food poisoning (unlike this location). After a month of using the Sheppard location, I tried this location again today in hopes that it would have improved, and yet again I was disappointed. I wont be back.

Great place overall. Nice staff, fresh pastries and a lovely atmosphere.

The staff working today on October 20 is such an angel, she was so happy doing her job! Shout out to Mel for her amazing customer service

Capuchino I will hope it would be better

Today I have very bad experience. The executive guy named makma service is very bad

The executive guy named makma is unfit for front end executive

The only tims I even bother rating because how poor the service was

This location does not have any laptop or mobile charging station. Even it has, probably one lol. So weird. Definitely unworthy of frequent visits.

Waiting time in the line is too lond

Very terrible experience, bad service in this location! I d like to use the mobile app offer for a free coffee, but staff redeemed coffee from my point. No apology after they made stupid mistake and she was yelling to me about no way yo get my points back.

Coffee, as always)) Bucket Zero taste! Where is the 100% Arabica?

Very poor service experience, very poor service attitude from four Southeast Asians, extremely bad attitude, will never come again

Miserably bad Customer Service and stale food as early as 7:30 am

Connected to subway and spacious

Today at 6:45am I came here to pick up doughnuts for the office. Since it was my birthday I, also, decided to claim my free birthday gift from my app. The staff pretended they didnt know how to process redemptions, and told me that I am not entitled to it. I showed them that I am entitled to it, and if they do not know how to handle it they should ask for help. They then started to raise their voices at me and said that I have to make a purchase. I reminded them that I just bought 50 doughnuts, and that no purchase is required. They flat out refused to process my redemption. I did not even care about the sandwich; but felt compelled to stand up for my rights. I made it clear that I was not leaving, since it was their job to serve me and make the situation right. She demanded to know what she was supposed to do. I told her to call the head office to learn how to process a transaction. She finally proceeded to call when I would not leave. The head office quickly guided her through the brief process. Not a single person from Tim Hortons bothered to apologize for their lack of professionalism and for yelling at me in front of others; nor did anyone greet me with a hello, happy birthday, or thank you and come again. After all of the hardships the restaurants have endured during the pandemic, you would think that Tim Hortons would be thankful for having loyal customers, instead of chasing them away and making them unwelcome. Tim Hortons should not be punishing its customers. It should be disciplining its staff that lacks customer service skills.

Patient cashiers and food preppers. Cafe ambience.

This happened yday, on March 17th 2022. The Google maps and Google search shows that its open till 11 pm. Even when I reached there their doors show the same timings. But at 10pm itself they have closed down and there was no one to serve us. Maybe I am just being critical but as a regular Tim customer it was so disappointing to see their timings are not updated, thereby customers suffering from inconvenience

Always carried with your app for mobile order. It easy.

Nice place and seating area is pretty big good service it was my first time at this location my friend took me to this place last Sunday as hes been telling me about this place everything went well. Just wish they would get there hours right I guess if aint busy they close early.

Prices higher and donuts became too sweet? Just for coffee.

Live and beautiful environment. Patient and friendly staff

Good location, had some good seats at the back where we redted for sometime with the kids and escaped the cold weather.

I ordered myself a cilantro chicken wrap with a extra large dark roast double double. Both were really good. The staff were really friendly and the location was clean.

Lazy, rude and unprofessional employees.

Was a good location but the doughnut varieties was small.

You can always find a seat here. Good speed of service. Little noisy, but its popular location.

Slow. Miserly with cream cheese. Expensive.

Ugh the worst wait time ever

The store closing time is 10 and they start turning lights off at 9:30 and there is no brewed steeped tea after that time

Today 12:40 PM. I am with my sister. As we were ordering I didn t heard clearly the filipino lady crew was asking. I come to check the boards at the top about my order but the lady shouted at us. I strongly believe she could ask us nicely. This place has no proper customer service. I will not recommend this place to go.

The Watermelon drink was Abit sweet for me.. if you love sweet you will love it .

only one person working at 6 pm and 10 people in line waiting. HIRE MORE

Wow, I was impressed with the team works lots of improvement. The food is great. I dont give full stars is because of the cleanliness of the toilets. shortage of staffs!

Very horrible service, the people who make the food dont wear masks and talk all the time, a Filipino male staff often order the wrong things, the service is rude, he tooks my orders wrong made me wait for 40 minutes and questioned if I said it was wrong, if you hate this job you can quit, dont take out your emotions on the customers.

One of the slowest workers in middle of busszy location. Waste of Time -

Very poor service. I had to repeat myself 3 times and the Filipina lady yelled at me. She also wears the same pair of gloves to order, collect money, and prepare food. Then whats the point of wearing gloves?

Try the French Vanilla and Everything Bagel with butter. In a tiring evening this combo helps to destress

Good old Tims. Consistent taste. And has some of the usual favorites plus some recent adds.

Unsanitary. They took cash in gloves and than stared making sandwich without changing them.

Okay so this Tim hortons branch is run by Filipinos and to my dismay they really have disappointing service here for a nationality that prides itself as being hospitable and friendly . The Filipinos here are very discriminatory when it comes to their customers. The guy in front of me was a white guy and they happily accommodated him while me an Asian they had to make me wait for a couple of minutes and it was like they were forced to ask me what my order was. It s like suddenly they hate doing their job. The ladies there are very impolite to me and my iced coffee was literally full of ice and just a small amount of coffee. Please if the manager and the employees are reading this please be kind to your customers no matter what their background is. We know how stressful it can be to work in that kind of environment but please surely your attitude towards your work ethics and customer service can be improved and WHY SHOULD THEY TREAT PEOPLE LIKE THEY RE BELOW EVERYONE DOES THAT MEAN THAT S ALSO HOW THEY SEE THEIRSELVES AS INDIVIDUALS? Please give some respect to your customers and to yourselves

When the weather is 30 degrees and sunny your mind becomes fixated on an ice cup. Its like being in the desert and an oasis appears. You would give it a 5

Great coffee cap

This place actually got my order correct so Im really happy

Very rude staff.....

Great. Loved it.

Not sure if they re just short staffed or lazy here

Staff not very friendly and tables not very clean and garbage overflowing

Very poor customer service, not interested in what customer really wants

Ppl who are taking order sound so rude here today. Ordered pumpkin spice donut asked them to warm it but hesitant to do it. Asked for chipotle sauce for my sandwich they said it s extra Ordered everything bagel with cream cheese it is not even toasted properly and bagel bread looks not completely cooked

That local Timmy for me

Like other reviews, there is no service at this location. I waited quite long to get someone helped me for my app order. Obviously, this team needs more hands during lunch time. And I was shocked by the size of lunch wrap. Actually both wraps were small like this. Not to sure this issue is Tim Hortons franchise or this specific location. Shocked you call this lunch wrap?

Not enough staff here and clearly not all of them knows what they should do when they at work. The line was out of the door for this reason. People even left because waiting in line for too long. When I got to the register to order I told my order for the first employee. Then she didn t know how to punch it in the register. Another employee came to rescue her but I got my order wrong on top of that. I had only egg and cheese in my breakfast sandwich when I clearly said BACON labout 5 times to make sure they won t make mistake. They still did. I m not too happy. It comes down to bad management at the end of the day.

The person at the billing counter is extremely rude. He doesn t take the order properly and is arrogant.

These guys are understaffed and get your order wrong frequently

Best

You know. For once I see here is a pastry display that doesn t look like some horrible disgusting dirty selection that I wouldn t feed to homeless people. Well displayed clean and fresh looking.