Tim Hortons in North York

Washroom is clean. Hot beverage was so good. Donut was also good. 24hours open. Thank you.

Shirley a milla Excellent attention the girl who prepares the excellent sandwiches and other staff with good service thank you !!!

the employees on this tims location is great and friendly and the food is always fresh and they make it quick and you don t need to wait on the line for a long time cuz they take orders quick to

lady girl is very impolite. I asked for coffee doble doble but she gives something else. and while Im ordering, shes talking to someone else in Hindi. Shes main not at work . This is probably not her fathers coffee shop. When I wanted to change my order, she made me wait a long time. t is not good

Good service and clean bathrooms also the coffee is very fresh Wheelchair accessibility: Very accessible and the workers also guide you Food : 5/5 |

We always come to this location late at night and never had bad coffee. Today we came in at 2:35 am. The coffee was cold. We asked to get another coffee but it tasted very bad and the pastries were dry and old. Very disappointed.

Morning staffs are friendly and theyre very nice

Staffs are very nice. Fast service. I will absolutely come back in this location.

nice staff always and fast service clean store

Staff are cold. Took a long time to take order.

Good customer service and serves very fast.

They made me wait 10 mins for a drink They messed up my drink And no apologies received Just received attitude from staff Service : 1/5

Very nice and beautiful people like their donuts would definitely come back here. Love the ambiance as well. 10/10!

Horrible place. Terrible staff with poor customer service. Claims to be 24hours yet they block off half the seating and no access to the washrooms even for paying customers. Worst experience in a restaurant Ive ever had.

It was my worst experience. They lack communication skills. Even they serve me the wrong order .That is too bad.

The mobile ordering service needs another update. They usually make it on time but pay no attention to anyone waiting for their order until their line up queue is clear. You often end up waiting longer than the line itself as a result rendering ordering ahead pointless. The locker system was great and no longer used. Other than the occasional incorrect order number entered by staff, this was fantastic.

None of these people make eye contact with you just to avoid bringing your order! And when I asked if my mobile order is ready, the girl pointed out to the other counter without saying a word! You guys need to reeducate yourself about how to respect the customer!

Excellent service. I usually order by app and always ready by the time I reach store. They even remember my name.

Is it open 24 hours

The employees are not polite!!!

Ok then, I bought an order on Too good to go, but it seemed disappointed than the other stores. It disgusted me when I received this bread.

the best store

Amazingly fast device and the staff is friendly Kid-friendliness: Nice Food : 5/5 |

Nice cozy place

This location makes good sandwiches. Tim s food is a hit or miss but I got the turkey bacon club and ham and cheese sandwiches here and they were made really well.

They gave me a BLT bagel with no bacon my day is ruined.

Since its a popular coffee and snack joint, it always seems understaffed perhaps because lots of people come to get their coffee here. So atleast upto afternoons their food is fresh, but the coffee is also fresh throughout the day as they promise.

Be sure to ALWAYS check your food items before leaving the store! ALWAYS! It is very common for them to miss certain items of your order. Never have I ever experienced this at any other Tim Hortons this frequently. Food : 2/5

First they forgot my order and then give it late but wrong one

I work close to this Tim Hortons location and go in very often to buy a coffee and breakfast sandwiches. Last two times I didnt have a good experience with breakfast sandwiches. Once I found and egg shell and the other time I found a hair in the breakfast sandwiches that I purchased. Since than I cant buy breakfast sandwiches from this location. Staff have to be mindful how they prepare the food.

Second best coffee & bakeries to none

Terrible customer service!! So rude! Both women are so rude!!!!

I had a really bad experience at the Tim Hortons at Sheppard and Yonge. I got an iced capp that was very watery. When I returned to ask Dora to replace it, instead of respecting me, she started arguing and told me to speak to her properly. I was very angry and said I was speaking properly, but my iced capp wasnt right and needed to be replaced. Instead of refunding my money or giving me a properly made iced capp, they gave me another one with the same problem. Im extremely angry and had a very bad experience.

To Tim Horton owner of 4986 Yonge St. At Ultimate Galleria : This was my 2nd visit to this shop buying 2X Bacon Belt breakfast , 1X small cappuccino, 1X chocolate dip donut and 1x hash brown around 9:00 am on 12/6 Tuesday, total to $17:33 CAN . After I picked up the food (dine in) , I then asked for 2x packs of ketchup + 1 cup of hot water . After 15 min later, I asked for another cup of hot water , a very nice staff gave me a big cup, however, a white lady of around 40+ years old yelled at me with an angry look saying that I had to pay $0.20 for it cos I was not in line !!! I didn t asked for her name but looks like she is the shop manager! I didn t mind paying for the cup of hot watet ( due to environmental reason or whatever), it s the altitude that the white lady she shouted at a loyal Tim Horton fan asking for just a cup of hot water !!!! I am so disappointed to this incident that she ruined the image and good will of this great brand name with good food. Warm Regards, Tommy 10:20 am 12/6/24

Fast service, easy to recharge, relaxed atmosphere and good air

One star because this Timmy s told me to it was going to cost a dollar extra to have mayo on this sandwich. What happened Tim???

Great coffee great donuts excellent lunch

Great location with nice view of the street outside and always kept clean

Dont expect good pastry or cakes anywhere in Canada including Tim Hortons. They are too sweet. They are not too bad but very sugary. This place is good for its coffee and the atmosphere is acceptable.

Omg the best breakfast ever Sarina and shina are the best with their positive energy Food

Latte was like a watered down coffee.

It is likely the best Tim Hortons in Toronto. Every time I visit, its clean, with friendly service, ample food in the cases, and orders are processed quickly.

Place was busy and I understand that they can t kept the store clean all the time but I visited during the closing shift around 8 I could see the place very dirty. Washroom was terrific and the garbages in store was overflown.

It is what it is.

Extremely slow dont come here if you are in a hurry

DO NOT VISIT THIS LOCATION Horrid customer service, unclean location and the wrong order. Do better Tim Hortons

Placed order through app. Product wasnt available. Cant get refund. Manager not available. Just walk away. Online support even worse 4 days later offered me contact store manager.

The Boston Cream the chocolate part had stuck onto the paper.

The staffs confuse about the orders sometimes can t ask much since it s Tim Hortons. But really hope they would read the special instruction when people order through the mobile app.

They are fast

Very small Timmies shop. Food and coffee quality was good but very busy and crowded.

Go visit this place if you wanna get treated like a dog and scolded for no reason! The ladies working here are rude, and by rude i really mean very very rude. I visited them on tue morning around 5:15 and as i had some plans to do in the day i asked for a friendly suggestion for a coffee from them as i wanted to try something new, the reply i got from them is:- hey we dont serve different coffee, just black coffee. And heres the best part she was offended from me for no reason the whole time i was ordering and at the end i see her doing the same thing to another customer. Just a horrible place with bunch of rude staff who doesnt even know what kind of coffees they have:))))!!! , (ps- i think there should be strick inspection weather the staff knows all the recipes or not, lol) And i forgot to mention the another lady was as rude as the first one. I am never going to visit this place, because just asking a simple suggestion made my mood and day very very bad as i just wanted to start my day with a good coffee but they ruined it very badly. NOTE FOR THE OWNER - try to fix your staff, having a shop at prime location doesnt mean you dont care for your customers.!

One more Tim Horton

Really rude cashier She yelled at me for showing the place for picking up my order My visit was Apr 13 around 9:30 p.m

The old lady has zero skills of customer service, the disrespectful way she deal with customers should be evaluated, very bad experience to start the day with.!!

Coffee always tastes the same ..i.e. good! Too crowded on weekends...every other day service is prompt Food : 5/5

If you don t have clean washrooms to serve the people you shouldn t be open , disgusting how you treat customers

They can t lock the washrooms, always out of the service.

The staff and manger here are so rude... I went in to check if there is any hiring by seeing the hiring board, the manger was in front of me but the staff was saying she is not here. Later she rudely replied that we are not hiring please move. Have Some respect towards the people around you. We too have our own priorities and dont take others effort for granted. I came all along to your store walking for 3 kms for almost 2-3 times just to meet the manager. I dont know how these people become so called ruthless managers.

Absurd and Unacceptable behaviour by the cashier and the store manager. Mr/Ms Owner, please be advised that all employees need to wear their name tags at all times but the store manager and the employees choose not to so that they can mistreat the customers and tell them to leave the store without any food and I don t even know their names. I would like to be contacted to resolve the matter that happened with me this morning when I had to walk out with no food (for the fact for the first time), I have never seen a worst location like this.

My hot chocolate is always good here but the staff can be very unfriendly.

We had terrible experience at this place. My wife and I sometimes go to this place to get coffee and study at nights. They usually start asking people to leave by shouting in disrespectful way around 10:40p while the store supposed to close at 11p. Last night they had a record, they started the call at 10p. It seems the employees havent recovered proper training of how to treat customers who bring money to their business. No more purchase from us!

Tim Hortons is one of those place that mostly, I vistit every other day so I know exactly what I should expect and how they should behave. My husband and I went to this location and the lady whose name was May, treated us in the worst way possible. Finally, she did not give us what we wanted. Will never go back there again.

What a wonderful experience with great delicious food!! I was told so much about this place so I decided to try and oh was was I satisfied! The hashbrowns were hot and crispy and the donut from fresh and yummy. The staff was efficient yet friendly and I was in and out in a few minutes! I will go again before I head back home to the states

I will be very honest they are racist and not polite towards some ethnicity. If you just see their stuffs you will understand why indian or south asians are not hired there. Because even though they are hiring they didn t even take my resume and didn t let me talk to the manager. Its fine but they could be polite to me.

Rude staff. Stay away from this shop

As expected, good range, friendly staff.

Overall good experience

Wow so slow badly organized probably the longest I waited in line with the fewest amount of people

It has a really nice (but small) dining area. One of those fireplace concepts that i think is really cool. Besides that, its Tim Hortons... if you like it, youll love it. If you dont, go to Starbucks instead!

I ordered a sandwich through mobile order and given past experiences I knew they were slow so I purposely took my time to get there. When I got there my order is not in the locker, that s ok I ll wait a bit. 10 mins later my order is still not ready. I checked with the staff and they said they are still making it. Then I see all the people who just walked in got their sandwich orders before me. I had the check 3 times with the staff and they FINALLY (after a total of 30 mins of waiting) found my order sitting on the counter which they could not be bothered to put into the locker. And the cherry on top - they got my order wrong.

I love visiting this Tim hortons, There is a girl named sweta . She is so sweet and polite and always have a positive attitude towards others. She remembers my order every single time. I don t have to repeat my order.

Order through the mobile app and pick up in the locker box! The locker is very helpful. Other Tim location should also have it.

Great staff make the difference at this location .

Canadas cheapest coffee shop. The same drinks taste different in each branch. It opens 15/20 minutes after the opening time and closes 15/20 minutes before the closing time.

Tim Hortons is always Timmies!

very very bad customer service

Multiple visits to this busy location but Very slow service here. See lots of people leave the line up. Needs more staff

never has the double chocolate donut. constantly out of donuts and other pastry s. not even a chocolate glazed donut or timbit. everytime i come here

The staff almost exclusively speak in their own language amongst each other behind the counted while most of the patrons will not understand what theyre saying. Also there is usually atleast one homeless with mental illness either making a scene inside, or loitering outside.

They gave me a frozen bread bun with my chili .

Tim Hortons is rated by recent survey healthiest fast food in Canada with less calories count

Waited in line, made it to cash, then two people served behind me on next cash. Then told to go in line, which I said I had, and was supposed to be next, so I left. Learn how a line works?

deli deli breads

The employees here work hard, and have an excellent sense of customer service.

Parking space is hard to find and you always have to walk a distance because there is no parking space

6 people at the front and NO ONE to get the orders ready or correct. For my coffe I waited 19 min after I pay my order. Evertonecrunning but NOT getting things done. Is a DISASTER!!

Its like McDonalds and Duncan donuts all in one!

For the 4 consecutive time i bought small double double coffee and it tasted like waterd down milk with almost no taste of coffee. @timhortons must investigate.

Fresh always

I went to order black coffee, asked for cream/milk/sugar on the side. The lady at the front counter was rude. They act as if thry are giving things out of their own pocket. She was whispering in Chinese to her co-worker and laughing! These people should learn what customer service is!!!

Its a nice place to get your daily drink, but doesnt have much space to meet.

Sorrows with bread are good; but with tim bits they are better.

The older Asian lady gave me a dirty look for walking in 35 minutes before their closing time. She always looks pissed at the customer. Smh.

Slow service waited a while for the order

It was excellent!! Fast, friendly, fantastic!!!!!

There is no customer service here, they fail to problem solve their own mistakes. I ordered through their app and the order number was somehow different on my app and their system so I couldnt open the pick up locker at all. I went to the store staff and they claimed my order didnt come through and their tone was as if this was my fault and I was trying to scam them... All they had to do is to check their system for my exact ordered items but they kept asking me whats my name and my order number, I showed them countless time and they were so sure that they didnt get my order, which I can clearly see it was in their locker. Not really sure how their logic works...Oh and this happened twice, both time the order number were different.

Its my favorite place with best coffee in North America

Rude and unprofessional ladies in morning shift.

Always fresh! TIM!

Stuff were very nice and helpful

Fast service and fresh food.

often forget things in the mobile order. overdry food into a sandwich.

The manager is very rude, angry, and zero experience with costumer service.

Fast and relabel service

There is so bad customer service. The phillipino lady staff is so so rude to the customers. She also made the order wrong and was arguing on it when I addressed it. Never coming back here again.

good coffee but service was not up to par

Great coffee, great service but wifi is never working, everyday that I m taking a break from work and I need wifi to use and it s never works

The behavior of the employees is very rude

Terrible staff and service

Always coffee, anytime!

Wow, this degree of overcooking is poisoning.

Coffee is always good here. Most of the staff are friendly older ladies and a bit fussy.

Just visited here. Worst customer service . Two ladies are working here. So rude. Don t even say thank you. Empty shelves of donuts. Just asked if other donuts are coming. Not even answer my question. Very rude behaviour. No customer service. Don t know how to speak with a customer.

Worst customer service, don t come here if you have another choice.

I am a frequent visitor of timmies and this store it the only one that I really hate to visit! The staffs especially the manager were very very rude and impatient!

Customer service = 0 Respect customers = 0 Care about customers = 0 2 ladies working so rude Never give the proper offer on the app Didnt give me the price on the price tag The cookies was 99¢ She wants to give me $1,30

It s kind of cozy place, but the barista is not in a good mood and kind enough to ask her for another coffee! Besides the Latte was not tasty for me. July 2022: Still I can say the cashier is not patient and kind enough to help. Btw, it s a little messy out there. There are lots of trash all over the bin.

I wonder if the franchise owner knows theyd like to close the doors 10 minutes early

When I informed staff that washroom is not clean they neglected and didn t paid attention to what I am talking . Just ignored even though just informing politely that other guest don t have bad experience. I feel I have coffee every single day..let the store be in good service and people enjoy . But I believe staff doesn t enjoy.. it s not their fault but if there are incentives to staff to key the washroom health and extra company benefits may be they would do that with full enthusiasm.

This is literally the worst Tim hortons ever. They make extremely bad coffee and the barista is just not interested in doing good work. I have wasted so much money here only to get disappointed every time

Good Timmys

Fast service. But only serves drinks and desserts no breakfast wraps etc

This place is such a mess with unprofessional employees. First time they told us the food we ordered is not here. Then we checked and we found that this is the correct store for pickup. However, when we got our food, which should be two farmer s wraps, we found our that they were two muffins. So we return and argued with them, and they looked confused and asked us what did we ordered. We showed them the receipt and they still cannot provide the still couldn t provide the exact food we ordered. It took us 25 minutes to get the food we ordered 30 minutes ago and they are not what we want. If you can t even do simple jobs like providing food, then you should be working in a fast food store. Such a waste of time!!! Worst branch ever.

Worst Tim hoetons Ive ever been to. Always cleaning the washrooms early in the morning (6-7am) while Im having breakfast. Like shouldnt you clean the night before especially for a busy store like this one??... 2. I go there everyday same time. Se people ..dealing with customer service you cant remember my small coffee I always get ? Or my name?. Oh well you remember every else?. But you like to laugh at me when I ask for something extra ? Also your food is not fresh. Do you use thr night before food?. You old ladies tgat work the morning need to be replaced.

Good coffee and delicious wrap & Boston cream. Friendly and very polite staff.

Expensive sugar in small portions. Coffee is great.

This Tim Horton s location is not too bad but the employees here are abhorrent. Expect the employees at this branch to be chit-chatting all throughout a rush-hour, making the whole wait unnecessarily longer. Lines are always long at this store but it s not due to the volume of customers coming in, but by the extremely slow-paced service these guys provide. They are literally always having conversations so much so that they ll actually go out of there way to keep talking and make the next person in line wait. I mean, I don t blame them; this location s customer base consists of decrepit old people; no wonder they take the employees take their sweet time everyday.

This location used to be from the best especially when they open 24h or until very late, but this year is getting really down. Costumer service is absolutely bad and unprofessional, they dont care about the store they looking just when to leave .. imagine the suppose to close at 11pm but many times I got there with friends at 10:20pm and they already start throwing all the food in the garbage bin, even if they see that theres costumers in line, they prefer throwing food then sell it to the costumers. And by 10:50pm they close the store. And this happens every single night.

Wow Ashley was so rude. When she finally saw me after waiting in line for a while, she refused to take my order, berated me and asked me to get back in line even though there was nobody else in line! She said I lined up in the wrong spot. So, she ordered me to pretend line up again by walking to the other side of the store then come back to the counter where I was already standing. Well, Ashley with exaggerated eyeliners, Im not going through with your little circus act. Its pathetic how some people wields the tiny little bit of power they possess whenever possible at the expense of others. Edit: I wonder why their attitude never improved after so many customers have complained about it.

Its average

Slow

Well kept and always moderately busy.

Rude Rude Rude!! I have never had a worst experience in the last 2 years that i have spent in this country. I ordered a crispy chicken habanero wrap but the chicken was not at all crispy so I walked up to the counter and informed the woman at the cashier, she called the guy who made it and when i told him about the issue, He said this is how the crispy chicken. is . I told him that I have tried the crispy chicken at Timmies before and at other places as well and i know how it is supposed to be and he had the audacity to tell me to go to those other places then. Wow I mean such is the customer service . Then I told him the least he could do is offer a replacement and give me something else . He said I don t what else to give you and literally left me standings there to cater to other customers. As if I was begging for something. What kind of a behaviour is this?? Is this why we go to Timmies? Apalled with the attitude. Never going back again. I have videos to show how soggy the chicken was !!!

Very quick, clean and accurate in the morning hours.

Only one thing to say Please be nice to everyone. The lady from whom I wanted information about my order was so rude, it shook me up and I was really hurt. No one wants that early in the morning.. I just wanted to pick up my breakfast. The mobile kiosk wasn t able to return my order and said contact the front desk. I waited for someone by the pickup order counter to ask why I don t see my order and the lady just yelled online order don t ask me! Go there and stomped away. Go where?? Anyways after a lot of unpleasant moments, they couldn t locate my order though it was at the same location and time. I got my bfst with a lot of mumbling and until the very end she kept saying that it s my fault I didn t come in time or whatever and the order didn t show up! I m never coming back here ever.. thank you and please be nice to everyone

Very poor customer service at this location. They always blame the customer for any mistakes that happen . Even the manager doesnt know how to speak to customers or handle complaints. Been here a number of times but it seems to get worse and worse as time goes on. Never again.

People with no masks and no one checking if vaccinated

Its a busy Tim Hortons. I like that they are open for longer hours and their servers are polite.

Service was good overall, would recommend in future times to come.

put bacon in my grilled cheese. Went to return said to come back when a manager is in

Today I came and order coffee and tea. There was a woman who received my order. I have told her that I have a points card. He didnt care about it. And he start to repeat press red button. I asked her what button? She told me that it is ok. Then I have checked my tim app and saw that there is no any points. I asked her again why she didnt scan my points card. She start to blamed me. Very bad service and no professionalism!! Teach your staff how to treat customer.

The hot chocolate is too sweet, too sweet for my taste.

Terrible customer service. I was there with my boyfriend the other day and the older lady taking our order was extremely rude. We had asked for an ice coffee and she asked if it s classic or black. My boyfriend could not hear and asked her to repeat it and she rolled her eyes at us and answered in a very annoyed tone.

Negative: Too dark and gloomy. This branch needs more light at night. Positive: One positive point about this place is that the washroom was clean when I used it.

It was pretty busy when I went at this location. It is pretty small however I like the fireplace they have and the layout. Its a pretty stand tim Hortons with your regular/normal customer service

YO! Gotta check out this new Mobile Order takeout box. This is new technology yo. Reminds me of travelling in Japan. This is the first time I give 5 stars to a Tim Horton. BECAUSE I dont have to see your faces haha!