Tim Hortons in North York

they are not helpful and very long wait time

Every time I order by Mobile pick up by drive thru 3 times I was the only client ,finding them talking but not start cooking my order

very good service and food

Had a light dinner and black coffee! Enjoyed it

Good location good food great service

I am happy with this Tim s

Very good customer service and they were friendly.

They are the best

Amazing place, really well kept and kind staffs while making you feel at home

Very rude cashier at the counter. Not customer friendly. I said, No ice for my quencher, and she said, Cant do it!

Best customer service ever

Worth travelling extra few kilometres. Any time here I do not need to worry about good quality food or speedy service.

One of the slowest Tim Hortons in the world. They have been consistently slow for years now.

Jessica makes me the best order at the store she always remembers my order and the entire crew is super fast and makes everything fresh

Jessica always makes my day by serving coffee she started working less I guess but she used to give the best service and is always friendly

This is the best timmies in the town I would love to give the review for Jessica she is always smiling and she always makes sure my coffee is fresh and exactly how I want

Excellent customer service by jessica. Her friendly attitude and willingness to answer all my questions made me feel valued as a customer

Very fast drive thru. Love this location

Jessica is the best person for the service. I like her service.

Food is always fresh I love the service by Jessica I dont do reviews but she is really nice

Great service! Patient and welcoming employees!

Food service is very good.

Nice place

They offer fresh coffee, tasty donuts, and quick service. A reliable spot for a casual snack or drink.

Good spot to relax.

Excellent..

I have never seen a worser location than Finch and Duffrin the owner doesnt give a dam about the service of his 2 million dollar investment

Very rude cashier at the counter. Doesn t know anything about customer services. .

Worst customer service...They dont know how to do customer service

Thank you, Yaso, for being such an example of customer satisfaction.you are amazing as always...

I was waiting 30 mins for a chicken wrap while other people were getting food with chicken

Worst Tim Hortons, never can get it right

Bro this is my closest tims, and I always go here, and everytime I order, something or the other is messed up. The workers dont understand my order at times, and my drinks are often watery and unflavourful.

Clean, efficient. Order was correct and fresh Food

The bathroom door is locked thanks to the highschool kids but good service

I went on the app and see that I can order a peppermint tea with honey. I went to the location and asked for the above order and they said they dont carry honey. Its disappointing because I am sick if they updated the app appropriately I could have saved my gas and time and went somewhere else

Very bad service 11 pm 20 jule The staff is very useless Food : 1/5

The slowest tim hortons lol a lot of employees but every time they re so slow

I don t understand I always clarify my order twice at this place as I do agree that my customized order is bit different and hard but they always mess that up and I always have to go back again to them. Idk if they don t listen to it properly or what. But it is just weird that I am repeating my order twice and still they dont make it right.

No respect for customers. Needs new management.

I ordered pizza and iced cap but did not received any ketchup and straw for the coffee now how I ll drink my coffee ?

Garbage everywhere outside. I complained and the manager was very nice. Someone was sent out and in 5 minutes cleaned up about half the garbage. Why not spend a half hour and get it all?

Came in tonight. A staff was at the window, and another employee was using a tablet checking donuts or something. Then, i came up with Is there anyone can help me here?. He came straight to me with a cold face without even asking me what i wanted to order. He gave me the coffee quietly without saying a word. Place has changed since old staff members left.

If youre not going to go through drive-thru, dont waste your time. Stood waiting to order for 5 minutes while staff kept intentionally ignoring all customers in the restaurant. And there wasnt a line for the drive-thru or anything either

Always come here since it s my nearest location, and not one time I was satisfied. I always have to call staff over to take my order and they look at me and ignore me! In addition to the poor service, their iced caps and creamy chills are always watery, (you can drink it like a juice) and when I complain they tell me it s the machine, I don t make it by hand than why every other Tim Horton has one consistency except this one?? My advice, save ur money and go to the location on Victoria and Ellesmere, that one never disappoints.

Showed up at 1-ish. Place was full of high school students so speed of service suffered but staff did the best they could and the students were quite polite enough to an old guy waiting in line like them.

Nothing like a $dark roast coffee for the cold and a delicious Boston cream donut. The perfect munchies. Sugar hit.

Nice location and also lovely staff spatially Sarah thank you for smile and being kind

They never stir the coffee so I get zero sugar on top and the at the very end I get diabetes in a cup. They should teach them how to stir. Mainly the guys that don t realize you have to put the spoon all the way in and shake it.

What is wrong with this place? the service from the staff is horrible, rude, nasty. They have issues taking and filling a simple order, they need to be trained and then supervised. Nothing is ever stocked to be supplied to customers, from cookies, soups, and wraps. Tim Hortons you are failing, you need to do better, you were better, what happened? People I know rather travel to different locations because of the staff, because of quality, cant you see this from all these reviews listed?

I love this place and its staff

The lady gave me a burnt sandwich that was totally black. That is more of disrespectful cause when you see it s burnt why give it to a client.

Lots of homeless people around here ! Customer service is hit or miss ! Sometimes nice sometimes rude ! Donuts are good.

0 customer service. Staff is rude except the one Older Srilankan Lady.

Love it

Absolutely filthy! I would fear consuming anything there. The washrooms, that are locked, had fecal matter on walls, and the WC had not been cleaned in ages. Nasty.

Every time I order a wrap or some food the employees hold onto it so tight they leave a thumb print in the middle and squeeze it. Dont get me wrong it tastes fine and overall most staff is nice but I dont what my food looking like it just came out of a boxing ring Update went though the drive thur and got half a drink did not have time to stop and go inside cause I am on my way to work but just looks sad

Drive thru order

I bought a Tim Hortons reusable coffee cup at another location and I brought my reusable cup to this location. The server used a regular cup portioned out a large regular coffee and then poured the contents of the coffee into my reusable cup. I pleasantly explained to the server that the purpose of the reusable cup was to one save money for the client and two to save the environment because he had just wasted a Tim Hortons cup. The server claimed to not have the necessary equipment to serve me properly and it seems as if the server was not trained on that. I need this Tim Hortons location to really promote reusable cups and to properly train their staff. I am neither mad or upset. I am just simply asking for the proper service For my reusable cup, and so that I can feel confident in using my reusable cup and consuming their products in in an environmentally friendly manner

Steap tea double double

Very slow and poor service. They asked to wait for 10 mins and it took more than 20 mins.

Do not usually find Old Fasion Glased Donuts at this Location. Usually Buy my sandwiches here! They always taste fresh and good. I Go here for Coffee and Sandwiches but the Donut Selection and Tim Bit Selection can be a bit slim. Each Tims seems to have a different selection maybe based on past sales experience. I cant always find the same things at all Tims.

Everytime I go to this location, their soups are out of stock and they say we ran out. Thats disgusting, Tim hortons being such a big franchise should not allow such a big inconvenience especially with their soup menu. Its not only 1 soup, they say we dont have any soups at all, so why do you have the location open for, only doughnuts, cookies and coffee. Very horrible service, especially during holiday times. Needs to improve.

I ve been ordering here because the place is very convenient. BUT the people? Like they re trying to ignore the costumers INSIDE. I know that drive thru should be prioritized but unfortunately it feels like the crews doesnt want to take orders in front cashiers. AND THE HOT CHOCOLATE TASTES LIKE WATER not even taste as Hot Choco. And the iced coffee they don t stir it. The crews are very rude and rushed when they taking order in the cashiers they don t even listen to the costumer they probably gonna cut your sentence because they are busy at drive thru and they gonna ignore you.

Just had the worst experience in drive thru. Lady gave me a Blackberry Yuzu drink with absolutely no flavour and tried to tell me that s why it was purple because they put flavour in. Ma am I tried it. I also get this drink all the time and knew something was off right away just from the color alone. Then the iced coffee was somehow an iced Capp? So I paid more for something when I shouldn t have. They fixed it but still didn t make the iced coffee with almond milk. Something that was supposed to be simple turned difficult by incompetent people. Horrible experience. 0 stars if I could.

Came here to buy bag of coffee and the staff cussed at me in Hindi. And then after I paid for my coffee, they said they didnt have it in stock and gave me a different one. Not returning to this location ever again.

Good as always.

Staff cant speak English.

Very fast efficient service

Clean

Worst Tim Hortons in Toronto, cheap people dirty food and bad costumer service

Friendly staff and chill kinda place

This is the most disgusting Tim Horton I have been. This is not the 1st time I go in and see how dirty it is. The floor so dirty and windows never been cleaned I believe since the coffee shop was opened. Stay away from this dirty place

I went into store to get veggie bowl and steep tea. They were out of rice and didn t even inform me about that. I waited there for few minutes. They told me that it would take at least 10 mins to get the bowl after I asked them about the order. I cancelled the veggie bowl and went out with steep tea and cookie. When I tried the steep tea, it was not warm enough. Will never come here again.

Very poor service, they took 10 mins to serve a coffee. Never go to this place again

Good customer service

Terrible service. We went for ice caps late at night and they didn t give us straws. When we went back to ask for them, they looked at us like we were stupid and just said no straws . As if we were the ones to blame for this straw conundrum.

Coffee

Staff was really friendly and nice, especially Rachna, really sweet girl! Drinks were also really nice. Will come back!

I ordered an xl and the coffee was a good inch from the black Line indicating where to fill it. When I poured it in my large thermos cup it wasnt even full. Ripped off again. Food

Too many kids at lunch stay away, I almost punched one out for being rude

Just in love with their mocha iced capp

Some times too many school kids in this location who could be loud

Decent place. Food was fresh and served correctly. Not a quiet atmosphere, but few of them are.

Not 24 hour dine in. Very misleading for thirty customers coming home from their night shift

Ordered a take 12 box of coffee. No cream or milk provided. Just sugar and sweetener. Very few people drink their coffee black. Thank you for wasting my money. Edit: returned the coffee box to the store after work. As soon as I walked in they knew why I was there. They acknowledged their mistake and explained that I was given my order before the milk and creamer was added. Full refund for the coffee was given - which I expected but it ruined the Friday vibe at work and it added an extra errand on a long weekend to deal with this.

Sarah remembers who we are and our order every day, what an amazing service experience. We asked her name because you dont see them doesnt mean they are not human. Fantastic job Sarah!

Need to improve their guest service experience and both interior and exterior cleanliness!

Nice corner location at Victoria Park. Lovely place to pass time over coffee. Friendly staff.

I would say this location is a bit hard to find. It is just at the corner so look out for it.

Worst experience every, never go to this place they dint even mix caramel in ice coffee. Waste of 3 $ and time rhis place will make me hate tim hortons

Got charged 2$ for cup of water. Didn t realize till I paid

Always good but dumb staff In most of the stores.

Need to better train employees.

Worst Service, staff was extremely rude, make fun of customers and passing unnecessary comments.

Counter lady who seemed supervisor was very rude and created unpleasant experience and will never visit this location

No matter where I am going even if this location is out of my way I always get my drinks from here. The only location that is consistent with their drinks. Bonus: they always remember my order and are so friendly and fast!

I love this location. I go to the drive thru in the mornings and theyre so fast and always get the order right.

Always make mistake in my order

Worst Tim Hortons, took them 5 minutes for them to complete my one espresso order. Not to mention I had to remind the cashier I was still waiting for my order. Im the only person standing beside the register, how do you forget to complete the only order in store... Will never come here again.

Cramp drive through. Spills into the street.

The crews are mean/rude. I was asking for a small bag and they re not looking at me. And the person who took my order told me That s a sandwich not burger as if I know how they call it like I m not working they can say ít nicely not so RUDE. Don t they have manners? I m taking to them nicely but then their responses are so mean.

these workers over at this store are so rude and disrespectful. I ve been here quite times and it s always the same treatment. While i was ordering, the person at the till got interrupted by her coworker like she wasn t taking my order at the same time ?? i was also speaking loud n clear but still couldn t hear me so obviously i have to speak up a little bit more but she gave me an attitude. only ordered a plain bagel toasted with butter and a strawberry watermelon quencher and it took almost 10 mins when there was literally barely any customers. worst customer service.

Staff are good

Staff are great. They are always friendly and quick at fulfilling orders. This location really need to invest and upgrade the ladies washroom. Its pretty bad! Come on Tim Hortons management, you can do better than this!

Coffee is always best. At the 2 floored bowmanville location.

This Tim s is a joke. No chili at this location at 4:00 pm, on Halloween!! How the hell do you not have chili?? It s one of the main meals. Someone has to deal with this location. I have found at many Tim Hortons, they have to check first when you order a chili I had to give a least one star to leave the review, otherwise you would have received a negative star. #totalJoke

Worst tim horton, order 3 egg and cheese also told them put an extra butter in it, but when I went home and ate it, I realize there is no butter at all, because when I chew it it was totally dry English muffin.

0 stars for morning employees,Mostly they are more than 10 and always pass the wrong order or massing

The drive thru line is always so long because the service is so slow. They seem disorganized inside the store as well. Parking is available but backing out of a spot is nearly impossible because of all the cars waiting in the drive thru line that are blocking you in.

They dont have buns and it takes 10 min to figure out. Absolute nonsense

Great early morning service at 5am.

The place is very dirty all the time. The service is always so slow and they charge you extra for things and not even give you what you paid extra for. Not worth your time and money. And when you call them they don t ever answer you. They ignore you like the plague.

The service is always horrible. The staff makes rude comments in front of everyone. And they are so cheap too. They will give you less, whether be in your drinks or food to save money. They couldnt even get my cup of water right. They just filled it with ice after they charged me too. Overall, worst staff and service ever. Someone needs to investigate this location because usual tim hortons are not like this

Consistently the worst Tim Hortons ive ever been to.

I bought 2 ham sandwich. She left some paper in the sandwich

Worst Tim s I ve been in, after reviewing order several times I still got the wrong item.

Way better than the spot at o Connor and vic park. Service is fast, accurate and the employees are very nice.

This has the worst mens washroom Ive ever seen. It honestly looks like someone melted the toilet. The staff sometimes are attentive or sometimes ignore you and focus on drive through only. I think some of them have not been taught customer service skills. You cant just greet a customer in a blasè way. Although most Tim Hortons are guilty of this because they seem to be just interested in the bottom line and their stock price and not customer service.

Never order online from this location, the first time i try them and for sure the last they sent cold hot coffee and melted iced cap plus dounts were dry andrhey picked the worse selection not even one chocolate in my 6 pieces, when i called they were rude ,really disappointedi wasted my time and money

Order two steep tea by drive thru. Even there was steep tea written on the screen as well. But I don t know maybe employees don t know how to read the screen they gave both coffees and smartness was that they even didn t mark the lids as well. Just wow

We wanted double espresso but we got single. Nice service

Bad customer service, I came at night come to grab a tea and a donut , tea wasn t hot enough and the lady said we can t sell donuts because we aren t authorized to, when they had donuts available. I mean are you kidding with me!!! This place really need to change their employees.

the service inside is very slow.

They lady working at 4 am Sunday is very polite and well spoken thank you for great service

Same old tims

Parking: Excellent service

The service is fine and speedy at the drive thru but If you want to go, sit and enjoy coffee. The sitting area is not that clean and they take hours to take orders. Also, the staff is not at all polite.

A girl in the front counter named something like Dhwani was extremely rude to the fellow mates. That guy was making our order and he used to make our order from past 4-5 months and still scolding him in front of customers shows the pathetic employees you hire. On top of it she is the manager.

There was a manager named Dhwani. In the morning when I entered the store she started shouting on employee and behaving too rude with the employees. She had the worse customer service and she had a bad attitude towards the employee.

Was on and out with my coffee

This is a terrible location; horribly managed tims. Always out of everything.

Had food poisoning from their ice capp!! Vomiting all day today!!

Disgusting donuts.. ask stuff to how can I eat?? She said she made it but from yesterday I guess.. so rude stuff can t accept failure.. night shift is extra terrible

Service is fast and friendly but they have the worst coffee in the city. Not only is it completely watered-down with no taste at all but this last cup of coffee that I got actually tasted like dish water. Needless to say I will now have to go down the street to the better Tims to get my coffee and now I know why they always have a line up and this one doesnt and I thought I was the smart guy by avoiding the line up but its just not worth it.

They are fast and with top notch customer service

Lazy staff

So good customer service.

ONE OF THE BEST TIM HORTONS EVER. THE STAFF WERE FRIENDLY, COZY ATMOSPHERE, WITH INCREDIBLE WAIT TIMES. AWESOME SUGGEST THIS LOCATION BY FAR!

This Tim Horton has great customer service.

Parking: 40 + Kid-friendliness: Kids are welcome adults use discretion Wheelchair accessibility: Wheel chair

The food was good, but I was there when school was just finishing. There was a large number of students yelling loudly and lighting up cigarettes or vaping.

Not clean inside