Tim Hortons in North York

Too many non standard options for a restaurant! No seating, no napkins unless asked for. Poor setup.

I recently visited this Tim s and ordered a latte which was prepared the way I wanted. So Amazing .. I will be frequent visitor for this location.

Long long wait for a coffee

Fast .good customer service. Fresh products. Food

Excellent service

Great location with few on the best staff working in here. I d like to mention the staff Jashman. She s always good with me and I feel welcomed here every time I visit.

Everything perfect

Amazing staff and really good coffee! My go to place!!

Fast service

Fast service , pleasant environment, best quality

I love Tim Hortons coffee , this place is a very crowded place and understaffed. They really need to hire more people

Very fast and nice customer service

No sleeves, burning cup. No tissues. The staff act more dead then you before coffee.

I got to this tims everyday as it is in front of my house, wonderful people, I always see then working hard!

Kudos to friendly staff, and prompt service. The lady was upselling me Nutella products, good job ! Love this.

Ankush is amazing

Dietary restrictions: Lactose free Food

Jashman is the best! She serves my hot brewed coffee in Fairview Mall with a smile everyday thank you for that!!! Food

Not 24 hours please change schedule.

Im sorry to bother you by ordering again and making you get payment twice:) thx for your hand gesture

I ordered a chicken wrap, it came with a bonus piece of plastic bigger than the size of the nail on my pinky. I just have to hope I wont get food poisoning later tonight.

Service was excellent and the loaded wrap was delicious! Parking: Plenty of free parking and TTC Don Mills subway access. Food : 5/5 |

Wrong timings showing 24 hours but it s close

The one thing that really annoys me about this location, which is the closest one to where I live which is why I choose to go there, is the fact that their ice Capp machine is always breaking down!!

Good

i hate to be hard on y all but the staff here is so hit or miss, it s usually a miss. please just leave out the straws n trays for customer use, i shouldn t have to beg for utensils or condiments

Remarkable! Tim Hortons consistently delivers a delightful experience with their freshly brewed coffee, delectable pastries, and friendly service. The cozy atmosphere makes it the perfect spot to start the day or unwind with a treat. Im always eager to return for their irresistible menu.

Everyday i buy coffee here.

Tim Hortons @ Fairview Mall, North York Toronto ON, super convenient location at 401 & Don Valley exit, from TTC - Don Mills station. Many free parking spaces in the Mall. Delicious donuts + wide selections + reasonable price. Tidy + clean shop. Nice + friendly staff! Recommended!

I was there at 6:30 pm on Dec 22/22, the Indian girl behind the cash didnt greet us in any way, didnt even say thank you or have a good day sir, she is treating customer at this location like somebody would treat customers in India I guess, very disappointed with the service by the Indian staff here

Donut and french vanilla were good. Took a while to get food. Long lineup.

I am a senior citizen . I bought a 12 grain bugel from this Tim Horton this afternoon on April 11 2024. I was thirsty and politely asked for a glass of water from water pipe. A lady, seems, supervisor told me go to cash and pay 10 cents . Otherwise, no water to be served. Is this the customer service of Tim Horton ?? I felt shame to this Tim Hortons (TH ) store. A glass of pipe water was not given to a senior citizen. This attitude must be avoided. I came to downstair at fearview mall and drank a glass of water from star bucks at free of cost. Look at their customer service ! Shame TH. Learn from star bucks on customer service etc. I will request TH authorities please look into such behaviors and take disciplinary actions against such employees. Thanks.

What can I say..... its Tim Hortons, Canadas best coffee and breakfast sports

I ordered half hot chocolate and half oat milk and tge did not even warmed it it was cold what is the use of ordering

Now a days all Tim Hortons going so bad , the quality of coffee is worse sometimes no taste sometimes too extra sugar compared to few years back everything is down u live in this country but get the service third World country

I dont know what people are complaining about in reviews. They clearly are short staffed and overworked. Their service is usually quick. I always get my order correct. Customers can be kind to staff, doesnt cost you a penny!

Asked for 4 napkins and was told I was only allowed one. It s a small thing I know, but it was annoying. A company that is as big as Timmie s doesn t hand out more than one napkin apparently. Staff was rude and told me to ask the janitor or use the washroom if I need another napkin. Was an annoying experience, especially because I paid for food. I ll be going back but come on. Just one napkin per customer? Annoying

Ordered 12 grain bagel and got everything bagel.

Came too equal) before opening)

Good quality stuff, but its usually packed

Terrible experience with one of the employees. I was misled when I asked her about an offer and she used the wrong one instead. After finding out that she screwed up the order, she was really uncooperative, rude, and difficult to speak with. I will never return to this location!

Tired employees pouring their frustration on customers. Nit picking when customers could not get right directions at the counter. Delivered wrong order or handing over others order. Bad experience overall.

Excellent service and customer service

I made a phone order beforehand so tht I dont have to wait for my food. I got my tea but I guess they forgot my sandwich and I was standing there for 20 minutes despite ordering ahead over the phone. No one bothered to even inquire tht y Im waiting over there and for wat. Not at all friendly customer service. Staff is freaking rude

This review is in regard to 1) their customer service 2) their food preparation. It is almost a well-known tradition of the majority of Canadians to hit Tim Hortons first in the morning. Your day can get completely ruined just by one person s act or service that was in the beginning of the day. I have noticed more than half a dozen times that most of them do not know how to respect or treat their customers - at least to smile when a customer approaches the counter. I can specifically name one personnel named Shivani who gives that rude and arrogant look to the customers at the counter as if she is tired of this job and the customers are some kind of crackheads. Secondly, when we give them some basic instructions in the preparation of an item, the customer expects it to be done that way. Again, multiple times, we ve noticed that they even miss to stir a cup of tea or offer a sleeve before giving it to the customer. This is not what we wish to see from Tim Hortons, and I should say not all Tim Hortons are the same. Unfortunately, this one isn t customer-friendly or worth the wait. Hope sufficient steps would be taken by the team leads to make sure such incidents never happen again.

its okay. not the best Tims location. Passable service. Food ok. Also, awkward lines and wait situation in the area of the mall it is

If I could, I d give it a lower rating. The manager is rude, they ALWAYS get my orders wrong, and the food tastes old and out of date. I had chill here and the bread was hard and dry on the edges. This place is an absolute joke. They have so many workers, yet it takes them so long to give me a simple order. The Tim Horton s on Lake street are not only kinder and more down to earth, but they re also quicker and more efficient with their work. Certainly won t be coming back here again! Vegetarian options: They have vegetarian options but the lettuce was all brown and gross

So sad to watch 10+ coffees made for mobile orders and they have the audacity to ask me what Im waiting for after 10 minutes. 1 times fine but they always mess up my order at this location.

The crew over that Tim Hortons is so rude name deejhay doesn t know how to treat customers properly and such a lier and its his fault hes not listening with what is im ordering.I am hoping u give proper disciplinary action on this kind of rudeness ure crew giving on ure clients.

Was told to do with cash only. Thats fine but they dont want to scan the app. I gave it up...what a joke!

Worse experience ever .. all the workers are rude. No customer experience at all. Not worth even one star .

Tim Hortons is the best place for breakfast when you wake up I do this everyday its really enjoyable and the time Hortons it self inside the building always smells with fresh made and ready to eat!

One of the worst Tim Hortons I ve been to. I put in a mobile order for just a cookie. I waited for my order to be prepared for over 5 minutes until flagging down one of the staff. When I finally get their attention, I inform her I m waiting for my mobile order. She just says, Yeah and keeps working about without asking me what the order is or giving me an update. I wait another few minutes waiting for the one cookie until I get another staff member s attention. I tell her again, I m waiting for my mobile order and that it s just for a cookie. Then they check the screen and afterwards tell me there s no more of the chocolate chunk that I ordered. I just took whatever they had in stock because I didn t care at that point. No apology whatsoever. To wait almost 10 minutes for 1 cookie is just ridiculous and to not even update your system to reflect your available items. Worst customer service. They really need more staff on hand to manage the amount of orders. Maybe then they would actually check on people s orders when prompted to instead of ignoring them.

Clean washroom

I loved it, very kind

Obviously very poorly managed. One staff member though was friendly and fixed my order that the others got wrong (therefore the extra star). Coffee was stale. It is also very annoying Tim Horton s is in such an inconvenient and uncomfortable location in the mall. Should be in the food court or in aisle kiosk with seating.

1 person in the morning making coffee and sandwiches taking orders and giving out orders. Hour cuts are ridiculous

Worst service of any level of any food and beverage location I have experienced in 50 years of life. Zero stars. Made me stop going to all Tim Hortons.

Tim Hortons is the favorite place for every Canadians.

There were only 2 people covering the counter as mall workers arrived. Waited 8 minutes for a tea after my order was deleted from the prep screen. At least half a dozen more complex orders for people who arrived after me were completed while I waited. The only consistent thing here is absurd wait times due to disorganization Edit: same disorganized outright rude staff working again. No tea brewed. 8 customers who arrived after me got their orders first. They want me to create an account to discuss the matter further. Avoid Avoid Avoid

Worst customer experience ever. Such deceptive people working here making you oat extra for things they don t give you

Parking: Fairview mall parking Recommended dishes

Satisfied with the customer service I get from this tim Hortons, I visited today and employee named Manpreet served me with smile face. She told me that how to do survey and helped me a lot, definitely gonna try this place again...

The staff are very slow and do not observe hygiene, the last time I came there, one of the staff cleaned everything with a dirty napkin and put the same napkin on the cups. Please consider hygiene when preparing orders

Bad employees

No seating. There should be.

Its a Tim Hortons. I like the coffee better than Starbucks.

Just doesn t seem like a Tim Horton s. Coffee is not very hot. Doesn t quite taste the same. Uncomfortable location. Staff is not very efficient.

Very busy, both the driveway and the lineup inside too. All items werent available was the drawback for me.

The perfect place to grab a bite with some delicious coffee

Fantastic service . Unfortunately, their Cashless machines were down. Makes one think if we go only with Digital Cash, lost revenue for a franchise is unavoidable, especially in a high traffic area of customers.

My coffee was delivered hot and with a smile.

Worst experience here. The people working today July 17th 2020. Very extremely rude. The worker denied my money when there was 25 cents change in American.. he said he could not accept it... I kinda asked for my money back and he huffed and puffed sighing and snarking at me and only gave half of what I gave him, back to me. Unfortunately I walked away before I realized he did not even give me the total 2$ that I gave him, back. Sensitivity training really needs to be done. So because they didnt want to accept my 25 cents American ... Now Im out 1$. Nasty service. Great easy to pocket my change.

There is no drive through here.

Rude staff

Quick service and good quality. Vegetarian options: Everything bagel with cream cheese Food : 4/5 |

Cashier girl, JAS is RUDE and full of negative attitude. Sorry for this branch . Ruined OUR EVENING.

Usual Tim Hortons Very clean place

Yesterday, I bought medium iced cap, I didnt feel the coffee at all, it was just like just cold drink!!

Very slow service!

Just great

Its a convenient location to just get and go. However its always busy, so if your order gets mixed up dont be surprised.

Staff were rude Wanted to charge me for tap water Food

I waited for more than 10 minutes for a latte, and they forgot to do my order and asked me, What Im waiting for! Not a very pleasant experience here

I use my mobile app to order coffee from this store almost every day since my workplace is located next to it. The first disappointing aspect is that whenever I m at the pickup station, no one acknowledges me, even if I ve been waiting there for 2 or 3 minutes. It s as if I have to call them and ask for the order myself. The second negative experience I had at this store occurred today when headed toward the pickup station. Although there was a warning sign, The floor was so slippery that I lost my balance and slipped, (the entire pickup area was wet) . It seemed like no one cared if someone fell on the ground. If it had been an elderly person instead of me, they could have easily suffered a serious injury. The worst part was when I mentioned this to the employee, she responded with reluctance, saying that I needed to be more careful.Honestly, I didn t expect such rudeness, as I had hoped for not only assistance in ensuring my safety but also a more courteous response. If my workplace weren t nearby, I would never set foot inside that store again. To the store manager, I kindly request that you instruct your staff on better customer service

This is perfectly located near the doorway so you can pick up a coffee as you enter the mall

The lady working there with short hair was rude. But when it comes the delivery they were fast Food

Love the caprese sandwich here

Ordered Cinnamon bagel and its not good.

Theyve brought back the Maple Dip and Canadian Maple donuts finally! Thank goodness. Two of the most popular donuts for Canada...They were foolish to stop offering them. Plus they had a nice selection of Honey Cruellers, Honey Glazed, and many others. They were nice and fresh too! The donuts are so much better than McDonalds and CoffeeTime.

Great location near the mall and highway with ample parking and fast service

I went to Tim Horton today between 5.30 and 6 . I ordered one chocolate chip muffin and one small iced coffe . After paying they said they don t have chocolate muffin I said that it was ok instead they gave me blue berry muffin , I ordered for an iced coffe with no ice , then they gave me a glass of coffe half filled when I asked them why is it only half filled they were saying that according to policy of Tim Horton if a costumer ordered iced coffe with no ice they were only supposed to fill half . When I asked her again , she opened the lid of my coffe and started pouring some kind of water on to it , in front of the serving table openly where all costumers were standing with no hygiene. Did Tim Horton really started compromising on food hygiene too ? I told her I don t need this coffe and I was walking then the supervisor started to mock me in front of all the customers by saying byeee in a mocking way I told her I needed a refund and I wanted to see manager . I really want to see the manager over here It s not about the money it s about the hygiene and they way a I got disrespected in front of all the customers. And that too from the Tim Horton supervisor. Well luckily mc Donald s was down so I went there to get my coffe .

Small tims however the service was good here. From my experience the employees were good here

Terrible attitude and often get your orders wrong. My steep tea today was room temperature. It wasnt even drinkable!

Update: They have improved their speed of service and I have not been getting coffee grinds in my drink as of late. Friendliness: 6/10 Quality: 6/10 Speed: 1/10 Extremely slow service, always coffee grinds in coffee. I visit here almost everyday.

Great service and Great staff, especially the guy at the front counter ARJAN who is very helpful. Deffinitely coming back here for their service, and fresh baked goods.

Part of my order was ready and when I asked for the rest (my tea), then Mr Gel(manager or owner) shout that all these people are waiting for their order, I didn t say anything, just surprised that he didn t have proper training dealing with customer,, Since This location seems too busy maybe they need more employees or a better manager than mr Gel!

yyds

Short lines but long wait for food. They said they didnt have has browns but I got hash browns in my farmers wrap.

Good

If u want to wait 20 mins for a coffee, this is the place

This is the worst Tim Hortons I have ever seen. I have been there for 4/5 times till now and always got worst service. The people there are ill mannered and behave very rudely with everyone! They laugh on their customers with their own language. Coffee is never fresh, always bitter taste. When anyone ask them to change they behave so harsh. Tim Hortons brand will loose it s popularity with this kind of employees. I will suggest everyone not to go there.

Very rude employees.

Horribly disorganized crew. Asked for no sugar iced coffee, got exactly the opposite, coffee with probably double doze of sugar. The staff call out customer numbers or names one hardly can understand. Terrible shop here. As much as I love Tim Hortons, this shop at Fairview mall is strongly not recommended!

Ordered in mobile Tim Horton app and paid, but they said they did not receive it. No staff help me to solve this issue on their own initiative. After multiply ask, finally they give me the right food.

Went at 9am. Long line. Ordered breakfast wrap. Staff said no breakfast available yet only coffee and donuts. When will it be available? At lunch time?

Standard is going down fast, they will end up like coffee time. They couldn t fix their espresso machine since September 10, almost 4 days and on top the way staff shouts is icing on the cake.

One off worst Tim Hortons i ever went to service from stuff are really worse owner off this location should take serious action to make his business better.

2022 September 2.5 Its ok. No lines at the time, so staff was pretty quick. Order was fine, except that when the breakfast wrap was made, the meat fell and the staff bounced back the meat off their shirt. Put it back in the wrap and served it. Pros: its in the mall, convenient Cons: its in the mall, it can be busy. Staff might not be as hygienic if its busy Parking: Mall parking

Timmies has a standard and this location exceeds the standards. Look forward to my next visit.

I m a regular customer here and there s this old indian looking guy with a turban on the front counter who always giving out free food to whomever he likes it was almost everyone was given but everytime i order he s rushing me and sometimes asking me for what type of payment i will do when i m not done telling my order. He s customer service is depending on people who he likes plus he s always giving away free food almost in a cost of $15 including my friends and other customers. i hope u will notice this and give him a proper discipline on how to treat customers!

Staff are very rude and impolite.

I just wanted to say that these employees are outmost dull & lacking brains. The amount of times I got my order wrong is ridiculous, over 50 and that s an accurate number. What s most messed up is that they put bacon in my sandwich 3 times and it s against my religion to eat pork. Honestly I m disgusted!!!!!

Worst mobile orders take 20 minutes to complete these guys are very disorganized they need to be shut down

Loved the Bibe and Atmosphere A great spot for grabbing something to eat or relaxing listening to some music. I was quite impressed

The service was very bad and the place was garbage the smells so bad oh God

Guy working on Friday morning has zero customer service skills. Management should train first before putting such people to take orders.

One of the best days to have breakfast, I had days when I didnt see the girl who for me prepares the best sandwiches, whatever you send her to prepare, they are super delicious! She is an Asian girl I think and she is always very smiling and made up and groomed! At first glance it looks very clean and hygienic! Thank you! Wheelchair accessibility: There are no chairs in this place, it is take-out only! But since it is located in the shopping center, you can eat in the food area of the shopping center like I and many people do! The best bathroom for wheelchairs! Entering on the right, it is the one in the womens corner of the same food area that goes around the entire corner, because it is spacious, kept clean, and has a sink. But in the shopping center there are everywhere.

Never order food in this place after 5 pm.

rude staff, zero customer service food is also not good (selling cold hash browns with extra oil)

Last Saturday morning I went there to have my sandwich and coffee, but i got the wrong order just because their owners are putting the pressure on the crew and they are making the orders wrong. The lady called herself the owner was very rude and disrespectful to staff. Firstly they need to teach themselves first than to the crew.

Very bad customer service from a male team member on the morning shift on Dec 18th- I visited there at about 11am Dec18 2022(I am posting this same day) I ordered French Vanilla,Steeped tea and 2 hash browns ,as store was busy they made drinks in reasonable time but for two hash browns we have to wait for more than 15 minutes,the issue was that I can see that they have hash browns ready and I just went to the staff member(only male working in that morning) to check that how long for hash browns, he replied me very aggressively that it will take time and after 5 minutes I checked with another staff(female),she want to him that they are waiting for hash browns because I think he is the Manager or I don t know ,he replied in very disrespectful way that there order is not ready but at that I literally can see they have hash-browns ready in there tray kept in the hot space but I don t why he is behaving like that .If someone from management is seeing this comment of mine please take care about that and don t think so customers have to wait for 15 minutes just for two hash browns,I never waited that long on any Tim Hortons .Please take care about that .

Review for steep tea. 5/5

There is a lady called Sudha in the store, I guess she feels that she is giving food for free. You should look at the way how she makes wraps and Bagels. I want to give zero rating, by I dont see that option

The server was great, greeted you. But my Tea turned out to be coffee! Check your stuff before you leave...

Serving donuts with bare hands Rude staff

Very disappoint of the staff, zero sense of urgency, almost no costumer at that time and take 12 min waiting just for a cheese tea biscuits with butter, they show no interest in be effective with the costumers.

Very lazy staff.

Good service and behaviour

Good team work

They are very fast at the service. They asked us while we were in the line what we wanted so it was ready by the time we got there and we just had to pay. Very pleased with that

Slowest location to ever be serviced at.

Paid $20 just to get the wrong order smh

Great service. Patrick and his staff really take pride and the quality of their products m. Very clean and organized. Satisfying Tim Hortons to sit down and enjoy a coffee or lunch or breakfast.

Awesome everytime, exceptional customer Service

Tim. Hot chocolate fav looking for. Ajob

Brought hot dark roast but it was like a cold coffee, it felt like they gave me old brewed . Poor location

Never had a problem with this branch, ordering my usual is always fast and efficient!

Very excellent experience and fast service

Nice Tim Hortons location but had no seating area and you have to grab your coffee and leave .

All employees are suckss

Quick service but it needs to be cleaned more regularly.

Always like it. The new cappuccino is not good. However enjoyed the new americano.

They dont accept mobile order!

Not fresh tea like ice tea need to warm up their soup and burned out potatoes wedges

Today I went to Fairview mall Tim hortons ordered grill chicken chipotle and hot sauce wrap. When I came home to check out this is worse sandwich ever had in my life. I ordered the grill chicken chipotle and hot sauce wrap But they gave old dry hard chicken and too much hot sauce no chipotle sauce at all. Vegetable small piece of lettuce and one small tomato piece. Customer service is very slow. Before few times order french vanilla hot drink. Most of the time got wrong order. Today worse food ever had in my life. I never recommend this place to anyone. Definitely going to send message to Tim hortons customer service management.... Honestly I dont want to give any star to this tim hortons.

The staff here is very friendly and when I had a donut request, they went over and above to tell me if I bought half a dozen they would make me a fresh batch, they just needed an hour notice.

Nice place for a coffee and quick bites.