Tim Hortons in North York

I was waiting long time to order on drive through but no one responded so when I went to the window they were all chatting among themselves and they refused to take my order and the brown lady wanted me to drive all around in a busy gas station! She got mad at me for disturbing their chitchat

I asked for a double double dark roast and got a cup of hot water. And the worst thing there wasnt even two shots of sugar. It was a plain hot water.

Bad service Wheelchair accessibility: Parking space Somewhat difficult to find parking

The worse drive through experience ever

Great placeer people and food great time to get into a great book

Terrible service!!!

Awesome place

Whenever I visit there they mention that they dont have the Expresso machine, theres always a new reason to give the worst service.

The most ignorant servers i have ever seen..none with customer service skills..and the Indian woman currently has very rude mouth cussing at customers..on this date of Nov 16 2024

Worst tim hortons ever I was waiting on the drive-thru and nobody answer for five minutes I drive to the window and they send me back to the line they said was one car in front just I get there and was 4

Classic

The manager is a big problem at this location, acts like she owns the place. Girl if youre reading this stop ruining your communitys name, act professional.

I just wanna know why on this Tim Horton branch there is no egg cheese on biscuit and no hash brown i m wondering if Owner can answer about my question Thank you Food

Very good

Can never get an ice cap here. The machine is either down or being cleaned at all times. Was told today that the mix is watery and they have alot of orders so they cant do mine. They have a small menu and they cant keep up.

Very small but nice people there. Inside petro Canada. My mornings Tim Horton New review 2024. I have been coming here for 15 years for breakfast. I have reviewed this place for being nice and customer friendly. Las months I decided not to go there anymore. New person on the window no friendly at all and never give you napkins. Is not ready for this business. I went today because McDonalds was closed and the same problem no napkins if you don t ask for them. There are 2 woman over there from years ago working. Probably Chinese and Philippines. They are completely professional with their customers. They know even what you are going to order without saying a word.

They just cheated me out of 5 dollars, i asked for a mango cooler and they gave me an iced cup, last time i asked for an iced cup they gave me a plain coffee without ice, fire your employees and hit those who know english! Very very bad work

They have person working at night, but you can t use the store.

The service was terrible, I will never come here, there are other Tim Hortons where you receive better treatment.

I love the coffee so i will always go, but the staff needs to listen, and be friendly.

Wasn t the worst but it honestly wasn t all that good either.

No iced drinks, bad actitud of employees, don t come the worst location.

Very quich in and out do to the service

Worst tim hortons ive ever been to, they never have anything, 40 degrees outside and no cold beverages, and half the stuff on the menu they advertise. Rude staff also

Terrible service

Best coffee

Location was closed. Didnt mention on google map.

What would we do if we dont have Tim Hortons!

This location always has issues. Although the service is fast, you can tell the franchise owner is cheaping out as much as possible. Their iced cappuccino machine doesnt work often and one summer it didnt work at all and they only fixed it until the winter. Now their Tim card scanner doesnt work during roll up the rim so we dont get a chance to win anything even though we paid to play.

Every time I come here my order is messed up. I do not ask for anything specific, only a black dark roast. Each time I get something different than ordered.

You claim Open 24 hour drive thru yet multiple times youre never open when I need a coffee before work.

Services sucks at this location!! There was a Filipina lady that was very rude to the customers and did not want to serve. I understand they have drive tru but they have customers inside also and they where ignoring them. She wanted the customers to wait and she kept talking back rudely!!!! She has a bad attitude towards customers. Worst customer service ever that lady!!

Their menu is never complete

If you are looking for a Tim Hortons this is that, not really much else to say.

Lost my wallet but found it

They stop serving food super early so I never get to try anything including donuts, but their coffee is somehow the only tim hortons that tastes good in the city. Wish I was allowed to get donuts though

visited this place more than 3 times and every time they didnt have Iced Capp Very disappointing Service

Tim Hortons that is inside of a Petro Canada gas station, no seating area, take out only. Has a drive through

Rude cashier. Wasnt busy but was still super dismissive. Rude customer service needs to be rectified. First time going here even though my coworkers said to avoid it but wont be coming back again.

Not open 24 hours in spite of the big OPEN 24 HOURS sign in front.

Worst Tim Hortons! Every time I ve come to this location they don t offer what I want! How do you NOT serve Ice Coffee? The lady told me I can get an ice cap, regular coffee, tea or frozen lemonade the new Coconut drink they don t have. Beyond sausage they don t have. Potato wedges they don t have! Don t waste your time at the location!

Never have food and always mess up my order but yet I still go back every time

First time ordered here around 3:20pm. No hash browns, no veggie wraps.

The Asian morning team lead they speak very fast and rushing the costumes ,so rude.

Morning shift. 1. Worst customer service. 2 Rude and defensive attitude. Speak so bad and fast impolitely not giving you a chance to talk. Told you to go away even given you wrong drinks. Quality not stable day good day bad. Terrible experience. Never come here again.

Bad customer service. We will never come back again

Good&quick.

Very efficient drive in service, what more can you say about Tims. Coffee made as per specification and freshly made wrap. All in all good experience !!!

Can the employees at this location realise your busy time will be lunch time and use forward thinking to have things ready...and if you dont have the ice cap machine ready why do you not sell ice coffee as an alternative. This is the Tims near my new place of employees. I think I can safely say its going to be a long tim hortonsless summer....Whelp!

There is never any cleaning staff, the stores are very dirty and smelly, the elements and work equipment are always very dirty, the tables, walls and floors have layers of dirt, the garbage is always scattered on the floor... order and toilet in ALL SHOPS is terrible :s

Worst tim hortons ever. Costumers waiting in drive thru for 10min while 3 Co workers talk together. Never going there again

Easy transaction, in and out without confusion, I would go to this ocation again.

How come they have no icedcoffee no ice no lunch menus no wraps no plane bagels nothing!!!! They said we have only creamy chily bagle and donuts so what if i have alargy!

Known presence ignored mostly

If you are hoping to get iced capp at this location , Dont waste your time to come here , anytime of the day and night you come here thier iced capp is watery

Too many flies flying around and sitting on food.

5 min waited in drive thru , pulled up to the 2nd window and all workers just socializing to each other , then he tells me he didnt see me on the order window. Lol do your job properly or go home.

My first time here with my elderly parents. I love the service. Manager engaging with the workers to make sure orders are delivered promptly and accurately. My dad is very fussy with his coffee and Rama (worker) was amazing with him

Excellent service

Ordered a pumpkin spice latte. I get to the drive thru window and they said they dont have it at the location. Offered small hot chocolate and a coffee instead but that was not worth the $5.75 I paid. I asked for a refund and the lady said she will refund me so I left to blue mountain. I checked and no refund. I called many times and no one picked up

My recent visit to a Tim Hortons was very unpleasant. The morning staff, including the manager Geetika, were rude and unhelpful. The place was also quite dirty, especially the floors. I even witnessed them serving coffee that was way past its expiration time and saw a trainee ladie crying, and the manager treated them rudely and racistly. The managers behavior was not appropriate. However, I had a better experience with the afternoon staff, who were friendly, and the afternoon manager, Preetjot Ladie, was kind to customers.The management needs to do something about the morning manager and staff problems right away.

Every time I go to this location, they tell me the ice cap is not available because it is too watery. Doesn t seem to matter what time of day, I ve had that excuse at six in the morning and I ve had that excuse at three in the afternoon. Seems hard to believe that it could be just a coincidence. Maybe the employees are lazy? Maybe the machine is in bad shape and needs to be repaired or replaced? Maybe it s located in an inconvenient spot and the employees just don t like using it? Maybe they aren t properly trained? Who knows, but this is been going on for months and it s always the same excuse.

Worst experience at a Tims! The staff is soo rude and unfriendly! I went through the drive-thru this morning, to redeem a coffee off the Tim s app. Scanned and didn t go thru (fair enough) I asked the person working at the window why, what could be the problem she didn t know how to answer the question (fair enough, maybe she didn t know or understand) but then all I start to hear from the background, next order is ready, next car, next next next. It s soo freaking rude and unpleasant, as a customer that is there being served. Ruins the complete experience of going to a Tims. I can understand they want to get the cars going (because of realistic timers and promises of a bonus) but propriety should be given to customer service. No wants to hear it or feel rushed (especially at this drive thru, it could cause an accident) please do better!

Worst customer service in their morning shifts, girl in the morning don t know how to behave properly

Is good

No sandwiches

Good customer service. Nice and efficient as well. Once they made wrong coffee but replaced right away. Food : 5/5

Mobile order for 15 minutes and staff still ask about the order number, wait for another 10 mins when in app already stated prepare now

I absolutely love the staff at this location. They know my name and my order. Some early mornings I forget how my husband likes his coffee and they are always one step ahead of me and have it already typed up. AMAZING!

On dec 13 I went to this Tim Hortons they charge my my scan and pay twice and when I check it and told this guy and female woman swearing and yelling they abuse me. The worker was very rude and unprofessional.

There s some ignorant staff members here, lazy and unmotivated. Priority is drive thru which is still poor. I would give this location a miss for anyone looking at reviews, poor experience several times.

Good service

it is a gas and has gas.

Bad location in the afternoon, shelves of baked goods empty and no dark roast coffee.

Worst tim ever. Over crowded on staff.

The Indian guy at the drive thru window is rude and disrespectful and shouldnt be working here.

Great place

Hortons

Good location to fill up on the way to the 401, small Tim Hortons inside, pretty much just coffee, donuts, bagels. But it does have a drive thru, Petro inside is small too but you can play OLG. They do let you pump before pay in the day time at the pumps close to the building I think, could be more of them not %100

Never gotten my order right in 10 years...not once Like Joe Pesci said, they always get you in the drive thru

Love all the staff there they are so nice and good service

They have broken ice machine for a month and they are not serving any kind of cold baverage in the heat wave of Canada . Worse costumer service

Gas for sale

They have gas as well

We like this Tims ONLY because of the older Philippine lady that works there. She been so nice to our family for years now

Clearly Good Customer Service is not a priority at this location!! Service is ATROCIOUS here!!! Once upon a time, it was unheard of an employee to so rudely talk back to a paying customer. Regardless of who was in the wrong, the customer was Always Right!!! This is not at all practiced at this location!! The young staff working here lack not only customer service skills, but people skills in general!! Many are rude, arrogant, and very offensive!! I have experienced being served rudely and with attitude by more than one employee here, on more than one occasion. There is one exception however, a lady who deserves mentioning. She is Phillipino, wish I knew her name, but the sweetest lady ever, who has worked at this location for quite some time. Not sure if she is still there. Unfortunately, over the past four years or so from the looks of it, this franchise has been taken over by new management, and for the most part, the staff there now, come across unfriendly and arrogant. The experience my husband and I had yesterday afternoon, was just awful, one that ruined our moods for the remainder of the day!!! After hot coffee at the drive thru was handed to my husband in such a way that it spilled all over his jeans and in the car, clearly due to the cup having been overfilled, as well as leaking beneath, the girl at the drive thru window just seemed to stand there, not knowing what to do! I yelled at her out of anger and frustration, to give us some serviettes and another cup!! Obviously, my husband who had hot coffee on his wet pants was angry, as was I, and we had every right to be!!!! The girl offered a meager appology, when her coworker chimed in insulting me for losing my temper, stating, look at your age!. He then went on and on telling me to leave and not to talk to him.... just pure rudeness, and unprofessionalism, which further riled me up to leave while yelling back at him!! I cannot believe the audacity of this individuall and his mistreatment!! I worked in the coffee sector as a barrista throughout my University years, and NO MATTER how frustrating or upsetting things might have gotten with a customer, I could NEVER respond with rudeness, and distrspect!! I am talking 25 yrs ago, when customers were treated the way they deserved to be treated, respectfully first and foremost!! Had I talked back in the unprofessional and offensive manner that this employee spoke to me yesterday, I would have been strongly reprimanded by my boss, and warned of my consequences if it were to ever happen again. Furthermore, the customer would be appropriately addressed and compensated. Instead, upon calling in the complaint via the Customer Service contact number, and wasting precious time, my compensation for my ordeal was 70 points added to my Tims Rewards App Really??!! The store management team would be notified of my complaint I was told, and that I may be contacted by the owner. Time will tell... Needless to say, Tim Hortons in general right now, will not be my go to place. Just so turned off! So many Awesome independent Cafés out there with far better service!!! Judging from the many negative reviews of the Wilson Heights location alone, things Greatly need to improve in Tim Hortons hiring and training of staff, and in the way that Tim Hortons treat their customers overall!!!

The washroom door was locked for no reason, the customer service told me that someone is using it, I waited a long time, no one was inside.

Love their food always

Didnt like it.

Horrible

No Complaints about staff. Normal interactions so far. The problem is they do not carry the real Tim Hortons Menu. I usually get my regular medium coffee with an espresso shot BUT they dont do Espresso at this location. They also do not offer Soup on their menu. I am not sure what it takes to offer the normal menu but Id give 0 stars if it wasnt for the staff being ok. Do not waste your time going to this location if you want the items above mentioned.

Excellent service and very good location

It should be concerning to you even though you copy/paste the same massage to every negative reviews. Philipino woman employee at location (Sheppard and Wilson Hights) on drive-through at around 5am likes to play little games every morning. On telecom I place the order, she pretends not to hear it the first time, I repeat the order, she cuts in saying ya I heard you the first time and all sort of petty little games of this sort. Whatever it is, I m not going to play this game. To me (in my opinion) it is disturbing to see a grownup woman playing childish games like this. She is representing Tim Hortons while she is at work acting up. It wouldn t come as a surprise to see her getting promoted soon instead of a disciplinary action. Shame.

Fast service and friendly

Theres a guy there who is consistently very rude and very impatient. I wish that the owner will replace him with a better one.

The biggest problem here is that the mobile order system does not match the stock at the location. I order, then told that its not there and theyll replace with something else. But then... what I ordered is more expensive than the replacement. I would ask for a refund and they say they cannot. Not the right way of doing business in general. Not to mention that inventory is low, and the sanitary conditions dont look to be that good.

Drive thru is fast but service isa slow right now when you go inside like most Tim hortons drive thru is their priority

there are lots of these around.

Gas and Coffee Killing two birds with one stone

I am a very polite person and I have to say Ive never seen such horrible customer service at this location. They are very rude and arrogant. Unprofessional. First time I came here in drive thru I believe there was a communication misunderstanding I asked for two ice caps and they prepared one. Thats fine no big deal. As i say this lady leans out the window proceeds to yell at me how I couldnt make up my mind and she couldnt understand me. I was not making a big deal about it as English may not be her first language but I felt attacked and shocked. Ive worked in customer service myself and couldnt imagine ever speaking to a customer like this, let alone yelling. So I avoided that location for a while. Second time lady different one asked how I am paying I said debit but then remembered I had change. She started to give me attitude how I said it was debit. I politely said sorry is that a problem? She aggressively reached out for it practically shoved my order in my hand. Then yelled at other staff Wheres the next order?! Ive been to Tim Hortons my whole life and never come across this aggressive attitude. Horrible. I know in customer service you deal with all sorts of people but Ive never once treated anyone in that manner. Like I said unprofessional.

If I could give this a minus rating, I would. This location use to be good about a year ago. Now the orders are wrong mostly, and the window servers are rude and ignorant. I will follow up with a detailed email to Tim Hortons management . Note: the new card scanner is not reliable. Scanner creates problems and causes delays and the line gets longer in an already cramped area. Good plan Tims! Another example of how NOT to run a franchise.

Worst location ever!! As someone who runs off coffee. This has to be the worst tim hortons location in Toronto, absolutely rude customers service, along with massive attitude issues. I wont be surprised if they spit into the food. Actually, Id be surprised if they didnt. Please replace these individuals with more upbeat, friendly people. Itll be good for sales!