Tim Hortons in North York

Ordered coffee and steeped tea and they served it all lukewarm.....Vwaas or Wvaas in the till would do better to be polite and courteous .....and as the staff in the back kept mentioning our race with a snicker kept me wondering what is funny.....

Ordered a French Vanilla and was litterely given a cup of hot water like this isnt funny anymore

Canadas iconic coffee shop serving up delicious coffee, donuts, and breakfast sandwiches. A must-try for any visitor to the country.

They are always very friendly and active

If you order food, expect to wait 10 minutes. Terrible. Still very slow service in the mornings.

This is an older Tim Hortons and a bit dated. Very busy drive thru and you can be waiting a long time in 2 separate lines merging into one. I think the new Tim Hortons on Steeles closer to Bayview in the RBC mall would be a better and more relaxing location to enjoy a good cup of coffee in a more modern store.

Service staff is so kind and supportive

Food

Amazing coffee

Good service by the cashier but bad management. Big flies on the food is disgusting.

The service is very bad in the mornings

Worse experience, we got sick after getting 4 mocha coffee from them.

The quality disappointed me! I don t expect fresh food from Tim Hortons but I will be sick for the sandwich I got

I found mold on my breakfast egg and bacon sandwich.

Lately they are being cheap on the amount of cream cheese they put in the bagels..

open late for that midnight fix

I recently visited Tim Hortons and, unfortunately, my experience was far from satisfactory. Here are the key issues I encountered: Staff Attitude: The staff seemed uninterested and unhelpful. There was a noticeable lack of friendliness and professionalism, which made the visit quite unpleasant. Food Quality: The food was disappointing. I noticed flies around the food, which is a serious hygiene concern. Additionally, the food itself was stale and lacked freshness. This is not what I expect from a place like Tim Hortons. Portion Sizes: Almost every dish I ordered seemed to be lacking in quantity. The portions were smaller than expected, which left me feeling unsatisfied. Overall, this visit was a letdown. I hope Tim Hortons addresses these issues to improve the experience for future customers.

Staff is not apologetic of serving food which was infested with flies. When reported, the girl mentioned manager is aware of it and no apologies for serving that

The staff does not understand English or does not understand the menu - 2024/09/07 at ~18:15 I ordered through drive through for an everything bagel with herbs and garlic cream cheese with cucumbers and tomatoes. The employee working the drive through asked if I wanted tomatoes and lettuce, to which I replied no, tomatoes and cucumbers, assuming there was a misunderstanding due to the drive through microphone. Then, the screen read my order correctly, except no mention of cucumbers and only noted tomatoes - I asked the employee to confirm that the bagel will have cucumbers, to which he responded; yes, with cucumbers. Once I received my bagel, I was surprised (though maybe I shouldnt have been) to find a single slice of tomato and no cucumber. The bagel wasnt even cut fully through. Tim Hortons used to be a fine food establishment for Canadians - if this is what Time Hortons is now, then Canadians should stay away, especially from this location. If I could give zero stars, I would. Corporate should re-evaluate their hiring and training process if this is the quality Time Hortons has downgraded themselves to.

Very worst security they have especially the main one that they can make the teenager kids tocome down and protective as well because they have right to be they want

Very terrible customer service.

My wife and I just got food poisoning from this location. We feel like it has to do with the hygiene and cleanliness of the employees. When the drive-thru thru window opened, we got hit with an instant wave of the worst body odor. This needs to be addressed.

Wrong order, rude and very poor customer service

Sometimes the staff becomes rude, otherwise its good Vegetarian options: Potato wedges Food : 4/5 |

If you re in for a quick coffee and donut you may be in luck. Very busy location with plenty of staff, but it seemed nothing was running smoothly and my online order took much longer than any other Tim s I ve visited.

I ordered a crispy chicken craveable and the chicken was so thin and hard

I came in this morning with my family to order a couple of coffees and some food. When we arrived at the window at the drive-thru, the guy first had trouble hearing me, which is understandable, so I spoke louder. When we finished ordering the coffees, the guy immediately said drive up and left without letting us order our food. We tried to get him to come back but drove through anyway and waited. The wait was long without anyone coming up to the window to double-check our order or anything. We left, and at a different location, everything was much quicker and without many problems. Step it up.

Not a good place to order through mobile app. I ve been ordering through mobile app here but it takes 20mins for them to do it. Whenever you re waiting in the mobile order pick up, they will just look at you.

Told them no tomatoes but they put it in anyway

Service in this location was totally the slowest Tim Hortons I had ever visited. Specially drive thru were they have limited time to serve customers but I don t think so they care for that. Staffs were full pack but taking orders were so slow plus they re taking orders wrong all the time. I have no Idea why the owner of this franchise hasn t been notified about the service. Hopefully they take action for this matter.

Mobile order didnt go through, had to park and wait. Next time asked for no sugar, take a sip a block away, turn around...... Food

Located at 515 Drewry Ave, North York, ON ridiculous service. Always dirty the brazen and lazy staff .

Very bad service . Rude people . Someone have to retrine this people. They not following timhorton policy

TIMMEY!!!

Actually My rating to them is below ZERO, very impolite and rude staff and very dirty kitchen, they only talk in Indian language there instead of English

Customer service is worst.

No attention to customers, I waited in line for 15 minutes, they took other peoples orders and didnt take mine.

As most Canadians, I have been to dozens of Tim Hortons, however this by far wins the award for the worst one ever. Out of the five items we bought, all were wrong. An item we requested cheese was given with cheese, and considering the person who ordered it had a dairy allergy that wasn t great. Then a habanero wrap became a tiny crispy chicken wrap?? Then a cheese pizza became pepperoni?? And no receipt was given so we have no record of their wrongdoing despite specifically requesting and them refusing to give?? Avoid at all costs.

I think you guys should stop being so rude to costumers. By giving side eyes and talking like we owe you something you will not be able to achieve nothing. I don t see any point to do like that, it s so dumb and you guys (especially girls who are working there) need to learn how to give normal costumer service. It s not our first bad experience at this location

Your phone number needs to be updated or they re just not answering and when you call the second number that shows up it goes straight to circle k and they re rude when you ask about Tim Hortons nor do they know your number. Just saying. Update why am I gonna reach out to customer service when your phones don t work, your employees are rude and have no regards to customer service.. and with a generic response. I just wanted to let u know that, your employees aren t customer service trained, and your phone number needs to be changed because it s no longer available. Thank you.

Worst workers ever !!! Almost every single person, can t even remember your order , always screwing it up , simple coffee or any sandwich, almost every order I have to go back and complain because something is always wrong , workers like that should be even working if they don t take the job seriously, because of their negligence someone can get seriously hurt because of food allergies, please be careful, check your order or simply avoid this location and their personnel

Only 2 tables to sit at, flies EVERYWHERE, Garbage never cleaned, Sticky floors, Other then that, Great service, Quick, And good food

I ordered Caramilk Iced Capp and this is the not the first time I tried this drink, but the employees at this location dont know how to make drink. It tasted so sugary and they didnt even blend the milk chocolate chunks and didnt even put the caramel syrup properly on top. And also, if I could give 0 stars for their customer service, their behavior is not at all friendly, they were like just taking the order and doing us a favour to fulfill the order. I would never recommend this location to anyone for their bad customer service and also they dont know how to make drinks.

ITS Tims for crying out loud! DIGEST AT YOUR OWN RISK!!

It is located in the gas station premises; there is one small table for sitting ; there is also a drive-thru, which accounts for the main flow of customers.

I had a great time going to the toilet, but I need to work on the toilet seat, its broken

So I am their regular customer their employee behaviour is very bad and rude on daily basis I spend around 10 dollars too them but their product they serve and quality provide it s not so good and even the employees are very rude in nature. Even they need too work on their cleanliness one day when I was looking at cookies i found the flies on it.So when i tell supervisor about it then they remove it. So tell your employees too behave in appropriate manner.

The food and coffee quality was fine, but the drive through guy did not convey a good vibe. He was impatient and grumpy, and could not tolerate me repeating a valid question. Maybe its because hes busy and tired. In any case, the branch could benefit from some customer service training.

This Tim Hortons location is definitely the worst Ive encountered in Canada. The customer service is subpar, and our orders are consistently wrong. Today, we ordered a multi-grain bagel with creamy cheese, but received a bagel with butter instead. It was incredibly frustrating, and we had to waste time going back to have it corrected. Management needs to address these issues promptly to improve the overall experience for customers.atleast learn when you make a mistake say sorry to your customers

A very delicious coffee

They take a little while because they only have one person at the counter

Good place

I go to this Tim Hortons a few times a week. At least 50% of the time when I ask for a dark roast, they give me regular roast. Today I didn t see dark roast written on the lid and confirmed that it was dark roast and they assured me it was. it was not! If you are going to trick the customer into thinking, they are getting dark roast don t try with the customer who drinks their coffee black.

Very poor customer service. Expect errors if you need to make the slightest change. Complete waste of money to buy a bagel with cream cheese from this location. They put such a tiny amount of cream cheese. It looked like they were doing me a favor. Absolutely ridiculous. At least they are smart enough not to give you a receipt so that you cant complain properly , highly recommend avoiding this location

Slow!!

I lived at this area Lot of issues this location Feb 19 at 6am i was at drivethru ive used my scan and pay then she said it didnt go through so i used and tap my other bankcard when i got home double checked i was charged twice but idont complain coz no point to go back and look for that girl who was working that time and couple of times too they messed up my order and today i was given my mobile scan she said she did scan but its not when i check it does not do anything coz i want to use my offer and the coffee taste awful !!

Terrible Tim Hortons could not even take simple orders to butter my bagel

Horrible customer service!!!! I have to say they are fast on the drive thru but many times give the wrong order because they are always rushing while we speak. Today when I arrived at the window I asked if it would be possible to add and order of egg bites, I was told that he wouldnt add any order at the window because it would delay the line. I asked if it was a new policy at TH, since sometimes we need to add something in the last minute. He told me: The policy is...you take your food and leave as soon as you can. Honestly!

This joint went way down hill in last couple of years, I ordered : bagel with cream cheese, lettuce and tomato, this is the sh&t I got, there is barely any cream cheese, some kind of scraps of tomato they put on it ,( pic below) do not go there. It s filthy and disgusting

I wanted a specific product and preferred to use my point to pay. The cashier was quite polite and helped educate me on how the points work. I was grateful for her advice/help. Thanks

At around 9:30 today, I visited this store and ordered a turkey bacon club with regular chili using an app offer code. Additionally, I ordered a croissant and a steep tea. The screen displayed two croissants instead of one, so I informed the female cashier that an extra croissant had been added. All I heard was her forcefully tapping on the screen and asked , check your order! . I confirmed the order was correct, but the offer discount didnt show up. She continued tapping on her screen, prompting me to check my order screen three times, and I rescanned the offer code three times to no avail. She then called over the manager, a man who was visibly impatient and c with a loud tone. He raised his voice and said, the croissant and chili had been made into a combo, the offer cannot use, this is how they system set up! As a manager, your role is to solve problems, not to impatiently scold and lecture me. You could have simply suggested removing the croissant to apply the offer. In addition to the employees mistakes of wrong order and did not know how your system worked, there was no apology or polite demeanor, wasting customer s time and treating customer disrespectfully. Its ridiculous. I specify the time of my order because my complaint is directed at these particular people, not others at the store. Furthermore, the steep tea I finally ordered was so hot and full that it spilled out as soon as I picked it up.

Coffee specials not mixed properly (brownie fudge, baileys) resulting in syrup left on the bottom, last two breakfast sandwiches I ordered had untoasted muffins, resulting in a stale tasting (probably just defrosted) sandwich I had to throw into my airfryer to fix, would have saved money and time just making it myself. Between lower standards and removing so many good options on the menu (who seriously thinks TH chicken was better than beef???) not really worth it anymore, except for their donuts and croissants.

Its your standard timmies, its about what youd expect but they have a strong tendency to be out of ingredients like chicken, wedges, soups etc. They do a good job when they actually have the supply to meet demand, but thats often not the case.

Parking: A primary intersection at Mulock &404. Food

Had to wait quite a while for my order. I flagged down a staff member to finish my order

Was impressed with this location. Very clean and great service

Ordered a triple triple with espresso just 10 mins ago. And this is what I got. Does this look a triple2x to you?? This location used to be my favourite for 8 years cause its just a blocked away from me. But the past months their service became horrible. Staff doesn t smile just take your payment and give your order thats it!!!! I don t know what happened to this location. Hoping this review will caught some attention of the company!

I ordered French vanilla and they added little bit of coffee. Man if I wanted to get coffee I would have got the coffee. This is unacceptable. And it s too slow if you are in person ordering. I would give zero if I can

They serve coffee

The best in town French Vanilla with half.decaf triple triple is right here

Short staff

There is no point of writing open 24 hours if you have nothing to eat after 11pm

Food

Very nice staff, very tasty treats. If only there wasnt a giant mess in the store, Id give this Tim Hortons 5 stars.

So slow and rude

I asked for the worst smile cookie, and expectation was met! (See the picture) This place has amazing service and is very quick if you go through the drive through. They have plenty of food and bakery items, PLUS, it s in a Circle K. Recommended dishes

This location is very busy and seems consistently understaffed.

20 mins for drive through with only 4 cars in front. Officially the slowest tim Hortons hands down

Usually at night this place is alright. Guess at 2pm on Sunday is too much pressure for them. Someone needs to introduce the cashier to q-tips cause the guy clearly couldn t hear anything I said. Got our orders wrong. Asked for timbits, then when we were waiting for them he said he didn t charge us for them so we re not getting them. He s losing you money timmy! (Sunday may 21, 2023. 2-2:30pm)

Very friendly service

Almost always they mess up the order. Sometimes no sauce in the sandwich. Sometimes no sugar in coffee

Very dirty place, I do not recommend even going here

It is freindly economical and lovely

Worst service. Divyanesh took my order at the window and he was so rude. I have having a great day despite the warm weather and wanted to enjoy an iced cap. But, he ruined it by giving the rudest remarks.

Customer service really bad the people at this location so rude and Unprofessional

Worst staff ever, always get the wrong order, I ordered a coffee and got a tea instead and this is not the first time. The staff lacks professionalism and treats customers with rudest attitude. This location needs to change their staff if they want to serve customers at this location.

Its close to my workplace and go there every day good employees great service.

Gas Extraordinaire

freshly served

Good donuts, bagels and breakfast sandwiches.

Great service I couldnt do it.A lot harder than it looks.

Do not go after 9pm. It seems to be a hangout for wannabes. The employees are fine just bad vibes in and around the area

Useless team! Fire everyone!!! They always give the wrong order and cant make it right!!!

I cant even give one star to the poorest service about my tim hortons experience but I had to so, so that I can post this review. I always leave 5 stars positive comment but not with this tim hortons branch. by reading all the comments to this branch, looks like none of these were addressed. expecting people to spare another hour of their time to call the customer service, and for sure a lot of them have done this. still the same zero quality service. crews does not know their policy, one had asked the manager and I can hear over the window that the manager was saying-I only want a free drink, NO, I can buy as much coffee as I want but what is the sense of having points and survey coupon if I am not going to use it? before i got these points and survey coupon, I already spent more money than just a single cup of coffee. crew smells bad, very dirty location, wasp are all over, you will wait until the crew are done gossiping/talking before they hand you the moneris to tap your card, while frustrated/ looking mad. There are lots of people looking for jobs out there that deserve to be in this job more than these people do, lots of international students who qualifies more and takes a bath before they go to work and at least maybe can provide a better customer service than the current managers and crews of this particular location. hopefuly the franhisee of this branch hears all these comments. very bad service and attitude for a customer service and business

Very fast drive thru service.

I drive to this place at least five times a week at night with my boyfriend after work, each time we leave with disappointment because there is always something missing in the order.I ve been quite all this while but today there was this guy who took our order (Vanilla Ice coffee with espresso foam and an pumpkin spice ice cap), he takes the payment first before making the order and then when we receive the order my boyfriend noticed that there was no espresso foam in the ice coffee , we requested them to look into it. The guy takes the drink goes inside brings back the glass and says good night. Upon checking again there was no espresso foam in it. When asked again the guys response was we are out of espresso foam and it s just 50 cents, if you want I can refund it . I mean is that really how a customers order is treated, we just left the place with a thank you. I m never going back to this place again. Tim Hortons is definitely losing its standards. Good luck

Expresso machine doesnt work but they still let you order it online so you waste your time going there just to get the staff being rude to you because they dont have what you order and give you a hard time when you want your money back.

Roasted Hazelnut Cold Brew Expresso Foam is on of the best drink I ve had a Tim s. It s cheaper than Starbucks. It has a nutty flavour which I love it. And it s made perfectly.

Thank you for your great service

Kid-friendliness: Have tasty treats for kids Wheelchair accessibility: Separate sitting for handicapped Food : 5/5 |

I WAS ON MY WAY TO SCHOOL AND I JUST ORDERED A CARAMEL ICED LATTE IN DRIVE-THRU AND ITS SOOOOOOO DISGUSTING.THE MILK IS SPOILED AND IT TASTES SO SOUR! ITS THE GUY WHO REPEATEDLY ASKED MY ORDER AND PROBABLY WHO MADE IT. LOL WORKERS SHOULD GO BACK TO TRAINING SMH. Do yourself a favor and skip this store.

I love their customer service .they always welcome us with smiles.

Very good management for store always ready

i love the food and service at this location and they made it so accurate

i took a latte from this location which was really amazing and they made it really quick

good job

Thank you for great service

Very good service of this Tim hortons. I ordered veggie habanero wrap and agyapreet made it as I wanted it bcz it was kind a special order and customized it very well. Loved the food and service. Must visit

A great place to stop by for getting a breakfast. Very fast and accurate service. Everything I want is always avaliable in this store. Absolutely will come back in this store.

Good service must visit this location

Always welcoming

Experienced staff and good food

they always serve with the smile & fresh coffee.

Quickest service. I have been to this store and they serve fast and fresh. I always have 4 cheese twist and a hot chocolate here. Bakery here is always fresh, surely bcs it doesn t last for a long period, due to its busy foot fall. Most recommended store in North York.

Very nice staff, i love their service and the taste of food is very good .

Warm Ambience, Humble staff, Fresh Servings and Hygienic surrounding

The staff could be friendlier. But the food and drinks are always good.

No matter how early you place your mobile order ahead, they wont start making your order until you arrive and tell them you are there. Id been here 4 times with all mobile orders. I tried ordering 5 min, 10 min, and 15 min before I arrived. Never ready. Update: I tried mobile order here again and of course it wasnt ready. I told one of the staff my order had been more than 10 min and she said cant you see we are busy...

Went by the drive thru at 10:15pm to order a French vanilla only for the employees Simran and Singh (they def gave me fake names) to start arguing with me as I tried to use my points as the lady said she scanned my points when I can clearly see she did not. Shouldnt be that hard, and I work in the service industry. SMH.

I try my best not to eat at this place or any big chain coffee shop. However I was hungry this morning and asked for a bacon farmers wrap, and this is what I get. Last time I had this was probably a year ago but it was double the size then, and same price. How is this possible, how is there no regulatory entity that stops these theifs from gouging your pockets. This is getting out of hand! This made up inflation from corporations like these needs to stop.

Today my friend and I came to this tim hortons for a hot coffee due to the cozy day. I was served by a young girl whom i asked for two small Regular coffee. she was very polite and went through with my order. she made it very quick and nice, im totally satisy

Great! love coffee from Tim Hortons.

I waited 20 minutes for a Small Cappuccino. The attendant Anesha (I dont know if she spells it like that) was placing several people in front of me and completely forgot about my order. If I hadnt begged for my coffee I would have certainly spent more than 1 hour waiting for a simple service that I PAID for, I didnt ask for the coffee for free.

its in the convenience store, the wrap was big and juicy! they have two tables to eat

Update as of Nov 2023: We had an unpleasant experience with both employees who helped us at the drive thru. When we placed our order we asked for a half dozen donuts and the employee said drive thru without even asking us what flavors we wanted. We were shocked as EVERYTIME we get donuts or timbits, we are asked what flavors we want. We thought maybe they changed their procedure and we would tell them our flavors at the window. Upon payment, the cashier asked us to pay and we asked if we could choose our flavors. She gave us attitude and told us its our fault we did not tell them and we said the employee did not give us a chance to and told us to drive thru. So she called her colleague over and he shouted at us saying the same thing. So then they changed our donuts to the ones we asked for and when the cashier showed it to us, they were wrong. They said the other donuts were in the oven. We were so upset so we just took the wrong donuts and left. It is unfortunate that this Tim Hortons is our favorite location and one horrible experience can ruin it. *********** Older post: Great Tim Hortons! Theres this one gentleman that is always in a happy and good mood, which brightens my day! The staff are quite nice and the food is always good.

Incredibly poor experience. Regular customers, and honestly, the employees are not very customer service-oriented at this location. Had quality issues (products not as ordered but argued they were) and dismissive attitude in the past, very poor hygiene issues with a very strong BO permeating into the cars when ordering via drive-through and when ordering inside in the building (though to be fair it seems management has addressed this concern as the issue of the foul smell has been much better recently). Often there s no greeting, no thank you, no please, no you are welcome in response to our thanks etc., and a palpable sense of unhappiness from the employees (service with a smile isn t the guiding principle here). We make peace with it because of the location being convenient. Often marvel at the difference with other local providers who train their staff appropriately with customer service in mind, and we are then surprised on the rare occasion when someone is actually polite and friendly at this location. This experience had gone far beyond the usual mediocre experience. When arrived at window, there was no greeting as usual. When trying to pay with phone (tap), the app window switched over and I had to take back the phone to reopen the correct screen for payment. I told the employee that I would need 1 second, please . Employee then rudely demanded, then do it!!! Shocked by this attitude I asked if he was speaking to us. He said, with no shame, yes, should pay already . The delay was only seconds on our end and we are the customers. Absolutely bewildered, and clear on the fact that this person had zero remorse or professionalism, asked to speak to manager, at which point he purposely ignored the request and us and I had to ask multiple times to get a response. Then told there was no manager available. When told him that he shouldn t be speaking to customers this way, all we got was the repeated patronizing sure, sure, sure and when advised an apology was owed, kept repeating sure, sure, sure and finally directly told that he won t be apologizing . This is completely unacceptable, what happened to the bare basics of customer service We support the business regularly and get the bonus of being insulted as a thank you. I may add there was an elderly person in the car as well when this person, who is clearly not suited for a customer service position, was addressing us in this manner. It s clear he thought there would be zero repercussions to his behaviour, while representing Tim Hortons as an employee, as he kept doubling-down and was acting with impunity, which makes one wonder, does management care at all?

Always great

Employee attitude is horrendous. Slow service. 4/5 people on the drive thru. 1 person at counter. Flies everywhere. Dirty. Would not be surprised if rats or mice are there

When I get coffee from this branch. The coffee smells food. It always happens like this. 90%. Before I don t thought like this. I thought this is normal. But when I got coffee from another branch, there not smells like this.