Tim Hortons in North York

Great service and thank you Amirta for all that you do!

Amirthas service is excellent!! A very well organized team!

Experienced a good service from Amirtha

Staff is friendly. Accurately delivery of products

Staff is friendly and always helping to try new products.

Had a flabbergasted experience while dining We were hosted by a wonderful staff named jeffi She was very pleasant and welcoming! Food : 5/5

Very good service from jeffy. Vegetarian options: Good Dietary restrictions: Best Parking: Nice Kid-friendliness: Great Wheelchair accessibility: Nice

I love the staff here!

Great hard working staff, wonderful service, always fresh food. Only location that has pumpkin spice team 5/5. Highly recommend!

Excellent service staff is friendly and fast. Staff is so kind always having our mobile order ready best Timhorton s

The guest service is really nice and the staffs are friendly.

Arathy and Jeffy are amazing! Their excellent service and warm, friendly approach make this Tim Hortons stand out. They truly enhance the customer experience highly recommend!

I went to the shop this afternoon and the staff was very bad

The customer service provided by the staff there is excellent. The food is always fresh. The other thing to be noted is that the store is always clean.

Clean store and excellent service

The customer service is excellent and staff is helpful

This Tim Hortons is a very good place to visit, it is in a corporate building so its closed on weekends. And they are sometimes understaffed during peak times. Overall its good.

The mocca iced cap was so so good and Alina s service was super good.

Iced coffee made by Arathy was yum.. thank you so much for the service Alina and Arathy. The experience was so so good:) Food

This is probably one of the best Tim s out there. Marry is managing the store nicely and is now someone to look forward to seeing when I visit the store; friendly, kind, fair to her staff, and very professional at what she does. This location is super clean, always fresh content and the staff here are very well trained and very friendly - kudos to Anjali who is always smiling and happy to serve her customers. In fact all staff members here are super! If you re looking for a rich experience, visit this store.

The last three times I have been to the Tim Hortons I have ordered an ice cap and is always tasted stale the employees there are very kind and understanding and switch out the drink but I can never get what I actually want

Good people and service service

Hie i went there today morning and asked the lady if they have cilantro wrap in morning at 7:45 am she said yes and when i got my wrap i saw there is only latus in the wrap with little rice just , when i told the lady that i got this and show her wrap she just ignored and said i can not understand, how could you not understand simple plain English. And don t serve the item if you don t have it fresh

This place is always short staffed at peak times. I feel bad for the staff. I understand you are trying to save money but when you increase prices and downsize items and leave the same price now you are being greedy.

I have to wait for 15 minutes for my order Wheelchair accessibility: Good Food : 1/5 |

The service was poor, and the staff treated customers disrespectfully. We were charged extra for a cup but received it without a lid or sleeve. When we requested them, the staff member refused to provide them.

I visited there with my friends. The girl name Neha. She behaved with us very rudely. It s not happened first time. Three times we visited there . Her behaviour is same.

ve been a loyal customer of Tim Hortons for years, but over the past year, my experience has gone downhill. The coffee quality has been consistently terrible weak, tasteless, and often lukewarm at best. Every time I think things might improve, Im let down again. On multiple occasions, Ive been served coffee that tasted burnt, or tastless There is no team work between the staff always confused. The service has also been slow and inattentive, with orders frequently being incorrect, no matter how simple. It s frustrating to deal with this kind of inconsistency, especially when the chain used to be known for its reliable quality. After giving it chance after chance, I m finally fed up. Tim Hortons seriously needs to step up its game.

Jeffy has been phenomenal in giving the customer service. She was so patient while taking the order and always have a smile on her face.

Very Very slow service. They don t bother to serve customers on time. They really care about customer s time.

So on the other day I went to this store to redeem a coupon , but the lady over there shouted at me and asked to me to get out . Now I will never step in this cafe it s near my college

Excellent service by the staff

Staff is excellent. Friendly and always helps to order new products

Excellent staff, fast service and always fresh food

Needs better management. My order was ready and sat there for 6 min. No body handed it over to me until I asked for it.

Friendly atmosphere. Helpful staff

rude employees But good atmosphere and ambience Food

Staff at this location is very friendly and the space is very bright and very clean

Its disgusting. Theres hair in it.

This Tim Hortons is always good, quick and sells fresh items.. Often busy though and long lines, but always good Food

I went to Tim Hortons just now with my friend and was extremely disappointed with the customer service. The girl standing there was extremely rude and displayed unprofessional behaviour instead of greeting she gave weird eye look. I didn t knew something about the menu instead of explaining or telling she was just looking at me aggressively. It made the whole experience uncomfortable and unwelcoming.

Someone took my order and they left the counter while I was paying and did not collect my name for the order Ive waited 30 minutes as I thought since I paid with my debit card the order would have my name anyway. But after 30 minutes I asked the person at the counter if I could see my order? She said no they dont see my order but I see the transaction on my account.

Good place to grab a quick bite with coffee

Rude ppl serving. Asked for a fork with my tea biscuit and they said they cant give one. Because i only get that with soup

Very late service as the manager took my order and she went inside and started chitchatting with other employee instead she could have just gave my drink right away I had to wait 10 minutes after paying just to get my steep tea

Vegetarian options: Few options are there Dietary restrictions: Wheat Parking: Free parking lot Kid-friendliness: Yes Wheelchair accessibility: Yes

Overall food and all other things are good but the area is quite small in busy hours

Working old lady is very rude literally shouting i noticed this 2nd time . Poor service Food

There is a lady working here who is usually very rude to customers. What happened to me was that I ordered an everything bagel, but the woman gave me the wrong order. When I pointed this out, she told me I should have checked the bagel when I bought it. She disrespected me in front of other customers.

Rude and disrespectful staff

the supervisor donor have common sense and manners they are not even greeting the customer as per the Canadian culture. She have refused to give a cup and water even I wanted to pay.. and too rude.

I recently visited this Tim Hortons and had a fantastic experience. The store was spotlessly clean, and the cozy atmosphere made it a great place to relax and enjoy my meal. Despite being busy, the staff managed to keep everything running smoothly, and I didnt have to wait long for my order. Food

Hy Dear mangers I respect you. But please keep check yours employees they don t know how to talk to customers. Literally they have don t show any respect how to talk nicely with customers

Every time I come by, they recognize me and are always quick to have my order ready. I rarely have to wait after placing the mobile orders even when its busy. Never had any issues with this place. Clean and accessible space.

Service at this location is great.

These people literally loot everyone. I ordered veggie wrap and they literally filled nothing inside and charged me 8 cad they give me cookie portion for 8 cad full meal wrap. They might have saved one dollar by saving material but lost many customers as all of my friend will never buy from here

Mostly tried wd white hot chocolate wd half coffee

You need more staff to get a cup of coffee i waited more than half hour. Overall reveiw was very bad

I visited here regularly but i nevar got hashbrwons here moreover staff was very rude need to change it

Hii . Im Urvashi . Mostly I come in Tim Hortons . When I ask for hash brown around 2:00 pm they dont have any food .and crew members are not good they are rude Vegetarian options: Never get any food they close near 2:00 pm

Very rude staff

As always, good coffee and Service.

The drink i bought was hot choclate. It was a real dissapointment. I bought it because l like Tims hot choclate,but this time am not at all satisfied.

Everyday I order DD small based on my coffee cup size they will prepare it well, for small you wont get milk, wont get proper taste which ruining my mornings. one middle aged brown women employee prepare every coffee best rest two are holycrap !

Very very rude staff

Though coming from Loyalist College, it is difficult to find despite being in the big building. The coffee and wrap is awesome and tastes good. They also take time to explain the menu and is super friendly. Overall, I love the place, for someone who is visiting the first time.

The crew member arathay was very rude and unprofessional She denied to take our order as there was line up behind me I told her to add one more of my order as my sister came with us snd she said no Please manager teach her how customer service works

Friendly staff and always make sure guests get right orders..overall great experience

This place is so used like a Timmy whoreton. (Tim Hortons)

Really bad service, not following policies of Tims properly, felt like visiting a place who doesnt want there customers to revisit... Not a place worth visiting!

Enjoyable experience

I find hair in the veggie wrap. That was not a good thing.

I am a regular customer at this location and just had the worst experience. I am waiting in the line for almost 15 minutes and I can see there are 4-5 persons working but only one is taking care of the order. The rest of them are chatting in the kitchen or just walking around. Nobody (other than the girl taking the order) is willing to help the customer. I just left and went to another location to buy my coffee. I will never go to this location from now. P.S. I dont want to give 1 Star but I have no choice coz there is no Zero Star.

INSTRUCTIONS FOR FINDING THE ENTRANCE: Actual location matches where the Freshii pin is dropped. It is located on an outer corner. When you turn off Steeles head straight down. (Past the first right turn). You will see a Tim Hortons and Freshii sign slightly to your right. The entrance to the Tims is the closest door available to that sign. (It is a disguised corner unit. You dont need to go through any office space for access) There is a dedicated customer parking lot with disabled bays on your right immediately after the sign. (60 min max stay). To exit you have to turn right out of the parking lot, at the stop sign just make a u-turn to head back out to Steeles. Hope this helps!

This is undoubtedly the worst Tim Hortons location ever, it s inside steels tech campus, So generally only the people who work there or students visit here, & they still somehow manage to mess it up. It s bad customer service, bad food and 20 mins waiting times.

Staff here is least customer oriented and are very stubborn

Worst customer service, Rude managers..!!!! I ordered an Icecap with 1 extra cream and I received a watery icecap tastes like milk (There was no taste of coffee at at all )..In the first sip itself I felt an uncomfortable feeling in my stomach so I raised a guest concern to supervisor .....I used to work in a timhortons too, as a counter staff and I know how an icecap tastes like with an extra creame...It is understandable that this location is always busy because of the college students and they were out of icecap coffee mixture in the mechine but instead of admitting their mistake supervisor lady looks old with grey hair argued with me about this is how it is she didnt attend my concern at all.....Icecap with 1 extra creame is always my favorite drink, there was a srilankan lady she will always behave nice and she will make this same drink really good...But today this Completely ruin my day feels like I wasted my money.

Worst Experience ever.I would say never go to this location. Staff here is very slow i ordered a Ice cap the staff could see that the cup is leaking then too they never bothered to change it. After me saying them to change what the staff did was really horrible took a glass added tissues in it and put the glass with ice cap in it. And all the other team mates were saying the girl good job.. Like really is it what you guys are here for.. Even the ice cap had no taste in it..Never coming back..

Worst service

We had worst experience here at tim no matter how polite we talk or wait for our turn the employee NEHA here is so so rude she doesnt know how to talk and attend customers she makes the wrong drinks and never accepts her mistake and she is always irritated and never know how to treat someone with politeness

Very slow service need fast workers

Bad customer service ..they charge us for dipping sauce but didnt give us .they just put little bit in the begal and also didnt cut the begal .she also argument with us ..they even didnt stir the coffee well.

I ordered a mocha iced cap. They always just put one little like drop of whipped topping. It supposed to be in decesnt amount.

Very good service

If youre trying to order a coffee during work hours, DONT BOTHER! Based on the reviews, it seems like Im not the only one. The owner needs to shut this store down. I dont even think they trained their employees and managers properly. Ive ordered here a few times already and EVERY TIME I waited next in line for over 20 min for a coffee. And still another 10 min for my coffee to be served when there were only 2 customers in line. And even after that, my coffee tasted bland. Ive seen people exiting the line before and after me on multiple occasions. Ive seen 4-5 employees behind the counter pretending to look busy with maintenance and stock up when they clearly have customers waiting in line. Absolutely terrible service.

I am currently pursuing my studies in Loyalist College that is almost near this Tim . I want to say every time when i visited this Tim Horton there is one employee whose name is Yamini . She has having very rude behaviour. Please take care this scenario otherwise i will not come as well as refer this to my all fello friends.

There are new staff members working in the store and are very nice while taking the order or suggesting something for add-on but worker named Yamini is so rude and shows attitude while taking order. Just in hurry to close the store always.

We got very worst experience there, i am student of loyalist college, it took minimum 15 minutes to get a cup of coffee, this is very disappointing...

Their service is very low. They are not taking order quickly just standing and going their own chores without giving priority to their customers.

The coffee and bagels are good. The cafe is usually very busy for takeaways. I would recommend placing a mobile order on tims app ahead of time instead of waiting in the queue.

Service is too slow we are unsatisfied

Neha the employee don t know how to behave , she was very rude to us We were deciding our order and she was not patient and behaved very rude which is very unprofessional Food

Worst experience by cashier Yamini and her co workers.!! They don t know how to deal with customers and very bad at customer service. Don t want to visit again tims.!!!

Good Service

Very nice

Sorry to hear about the bad reviews. When I was there, they were trying their hardest, it just gets really busy with all the colleges around. Also, the cleanest bathrooms I ve seen in a Tim hortons.

Less staff, no customer service takes like a whole day to order and wait too always a bad experience here half of the things they do not carry all the time

The employees at this location are usually rude to the customers as most of them are brown students. But today, I had THE WORST experience this evening, by a brown female employee who was being extremely sarcastic and when I confronted her she started shouting at my face and hurling insults at me. And asked me to SHUT UP!! She was being extremely racist! This is was in fact THE WORST ever experience I ve had in any cafe or store. Used to be a regular here, but never ever gone go back there again. And neither my friends will. They think they are doing charity and brown customers don t deserve any respect. The employee name is Yamini. HORRIBLE EMPLOYEE!! Parking: Parking is not the concern here.

Who doesn t love a cup of coffee beginning of Monday

Worst chilli waterd down flavorless nastyness. Food quality has gone down to low i wont eat here again. Coffee is okay 50/50 there will be grounds in bottom of cup

They charged $1.92 for hot water for babies food.

Employee is pretty rude

Fast, friendly service with a smile.

Offen forgets portions of the order. Like no sauce in the farmers wrap. Also items are not as fresh as other stores.

Got a good service from them.

They are very friendly. I go there many times and enjoy the coffee. You dont yave to wait for long as they complete their orders in a frequent manner. Thank you

Can you ever go wrong with tims? No. Perfect coffee house.

Very rude staff!! Never want to visit anymore here!!

Clean washrooms, all items available

very good.

A lady working there named Anjali is quiet rude.

Busy but decent coverage

Guys today, In this location I ordered half French vanilla half coffee and it was so mess. When I tried to say that can u pls change it or make it better the afternoon staff argued a lot and denies to change it . It was such a worse experience of my life and the staff was very rude. This is not the way to serve customers. Pls check the photo and tell me is it 1/2 French 1/2 coffee.

bad customer service

i ordered a 12 grain bagel but they burnt it and when i told them about that they speak very rude to me that was really pathetic to behave with anyone and i don t like their service. please improve your standards

worst customer service ever seen over here.

worst customer service

Waited about 10mins to order no one took my order

This place is horrible they only have 2 people there and they do their online orders first and the lube up inside gets bigger

Terrible cx service! So rude !

This store has unprofessional employees they will ask you 3 or 4 times for your order but still you get wrong drink very disappointed

They are a little understaffed, since around the time I order I usually end up waiting 5-7 minutes. But this location is pretty good and if you have rewards on your Tim Hortons app the people working there are willing to making work arounds! Want a 99 cent hot chocolate instead of coffee? Ask and the employees will do so! Very good customer satisfaction.

Placed drive-thru order at 5:30pm, repeated food items (1 muffin, 1 croissant and 1 donut) three times, my steep tea 2 creams 1 half sugar two times. Got a black orange pekoe tea instead. It was so hot that I splashed it. I drove back for the right order and was still polite. There was no sorry but an argument that right item was given. I went to this location all of time. They rushed you if you double checked your food, but they always made mistake if you didn t check! I can t count how many times they screwed up my breakfast wrap with only cheese and egg! So frustrating having to deal this after long shift. I used to be a manager in the fast food chain, definitely needs someone attentive friendly there with basic customer recovery skills!

Great coffee, great service. I couldnt ask for more.

Upper scale supermarket. Good meats, good selections.

Worst experience ever. Lady by the name of Nita, extremely disrespectful, wasted my time and could not take time in listening to my concerns. Makes me hate my experience and the restaurant in general. Pathetic!

Very friendly staff working there, I always get a lot of smilies, on my coffee :)

They keep giving me half of the cup of potatoes wedges and the wrap was so thing. Thinking it was a one time thing, I didn t mind it, but I let them know what I notice after a few visits. I talked to the supervisor or manager she was extremely rude and defensive about it. I am not coming back.

Is this restaurant only for the people in the building itself or can other people use it also?

I love Tim Hortons

Efficient!!!!!

Good fast timmies

I like the food here very much.

During morning rush hour I waited in line for 20 minutes and there was only 5 people in front of me! There were only two staff manning the cash/line and one of them was doing the phone orders. COMPLETELY INEFFICIENT!!!! This is unacceptable! They need at least two more covering during the morning rush!!! Do not go to this location unless you have 20 minutes to waiste!!!

Pamela is very nice

Good place and found more professional customers here. Enough parking space too.

Incompetent Staff, its like talking to a wall sometimes...

Crowded and Tim Hortons need more people to manage....crazy wait times and missing orders

Friendly staff but they take forever to prepare orders and/or give you the wrong order.

The ladies are so busy chatting it up with their favourite customers, their customer service is the pits. This morning I was the only one in line behind a man being served, which took forever as they laughed and joked around. Another worker went to the Second register & started fiddling with the touch screen so I thought she was opening to help me, but she didn t make eye contact and walked away instead. While I continued to stand there, a man walked in from the lobby and was taken by that same worker who returned to the second register! I stood there amazed. When I finally got to place my order, I commented about the fairness of what happened with my service and all I received were blank smiling faces looking at me. Really disappointing.

Just a regular tim hortons. Friendly staff and fast service during morning hours. Come after 4 pm. Good luck getting anything done fast. After 4pm order through the app in advance at least 10 mins before pickup.

Just got back to work with my Turkey BACON Club wrap and a medium steeped tea. Drive back and open up the sandwich and NO BACON. thanks a lot. How much do you owe me as I will ask for a credit when I go there next.

Very friendly staff

The manager of this location is a complete idiot, we get that youre 50 years old and the most you can make out of your career is working at Tim Hortons but that doesnt mean you have to be such a bitter individual. She horribly mistreats her staff by yelling at them and constantly blaming them for HER own mistakes that she makes on orders even customers. This woman really needs to be fired, she clearly takes responsibility for NOTHING that she does wrong in that store and its just horrible and disgusting to watch, I will be making a complaint to their head office.

A very nice place to visit. I do not like the cream in the muffin. Better have the option without cream. For the egg, I prefer to have both yellow and white.

Very friendly service... but they run out of things after 4pm..

Good place

Closed a little bit early.

Usually I visit this location out of convenience. Food selection seems to be less than other Tim Hortons, but theres ample seating. Certain times of day, despite an office crowd from the building above, the noise factor is acceptable.

Theres free parking directly beside the building that is specifically for Tim Hortons guest. (South side of the building)

Quiet location and friendly staff. Small parking lot just beside the building for Tim Hortons customers, but never had a problem finding a spot. During lunchtime its getting a bit busier, as this coffee shop it is located in a business building, which also makes it hard to locate it when you look for it for the first time. There is a good WiFi here.

Its currently under renovation, but its a nice quiet Tim Hortons after all the office staff have left. Small parking lot next to store, but it has adequate parking and is never full.

It was not open when I arrived, time shown is not right