Tim Hortons in North York

Great job

Washrooms are disgustingly dirty and out of order . Shame on Tim Hortons . Worse than 3rd world .

Very slow. No drive through and line up to the door. Sloppily prepared food.

Over all good if you wanna get some coffee, donuts or timbits.

Very poor service food and atmosphere one washroom for the whole place and the mens has no urinal employees also dont help or care

Early morning 4:50am, boy on service had no work ethics. Really need to have welcoming behavior rather than gossiping with other staff members.

Very bad sellers And too much delay And the seller doesnt understand the order at all and it has to be repeated several times Service : 1/5

Best food

I bought sesame bagel with cream cheese. There was very little to no content.

Only 3 people working in this busy store if you don t have time to wait.. don t go there

Wow, cashiers were amazing and served us with our needs quickly. All product shelves were organized and fresh.

5 stars for Navdeep for such good coffee

Not the best Tim Hortons. Food is inconsistent but the staff works hard for not usually having enough workers. It is a bit disorganized and always so busy there is nowhere to sit. Bathrooms are a bit grody and there are lines. They have not run out of certain foods as long as I have been going there, however. Dietary restrictions: Milk replacements. Parking: No many spots in the plaza and it is awkward. Wheelchair accessibility: Wheelchair buttons and tables.

I dont understand why they hire people who dont understand English and dont want to work and are lazy! I ordered small Black coffee I waited 15 minutes and finally they gave me caffe latte! The shop was empty and I had no other orders! Im shocked instead of hiring 5 people who dont know how to work and only talk except for themselves and laugh, hire 2 serious people

The location was not that clean and tidy as it should be. The washroom was very dirty and the door lock was also broken. I would suggest the owner and manager to pay attention to the facility itself.

Best coffee place Double double Food

Nobody works here You Wait 1 hour for a coffee Food

The washrooms are not clean enough and most of the time are out of service.

Unfortunately,beside the long waiting lines ,this is the atmosphere you would expect at this location.its unfortunate but true.

Every single days some changes it wasnt like that when owner Ambris was a live.Worst menagement very unprofessional today I was there I got my drink I have to take some medicine they wanted to charge me for cup and sink water. I visit different location of the same owner they never charge me for extra cup.Very disappointed. Food

Good place but the bathroom is extremely dirty and needs some repairs

Good atmosphere and comfortable location with parking.

Talwinder the best. Deserve a crown. And an award. Deserves to be manager and CEO. 120k year

So dirty

I went to this place and the washroom is gross and disgusting. Even the flush is not working and unfortunately the owner does not care. I do not know how tim hortons let this branch to operate at these level of dirtiness. Imagine how their kitchen would be if their front facing areas are like this

The staff doesn t paying attention to the customer

Amazing ambience one can expect I d like to give a shoutout to Talwinder Singh at Tim Hortons. He always serves hot coffee that tastes great, which keeps me coming back.

Very bad staff they are out off stock off everything And they dont want to work i asked for 4 5 items and they are out of stock with every thing then the store is open 24 hours close it and go home even staff is not standing at front staff is not even in mood of work Food

The worker was so rude and also the service is not good

Great Awesome

This location is horrible. The service is terrible and they do not keep track of the orders they take. The employees including the supervisor give attitude when you ask for your order after waiting for 10 minutes. They also do not give receipts on purpose to avoid getting a bad survey. Please address this locations customer service as it is the worst I have ever seen. Thank you

In consistent sandwich preparation. If they get busy they compromise and deliver nothing good.

The saddest place around. Service is terrible and extremely slow. Place is filthy and not set up very well. My ice coffee didnt taste much of coffee, mostly ice and cream. There is a reason I dont go to this location often even though it is not far from home. Even the customers can be very rude here.

Worst tims store ! they need to send a representative from HQ to check this store !! They are not holding Tims standards!!

Better not to come during night. t is already my 5th trip here. The associates held me for 45 min before I got my Coffee. The associate said that the person who makes coffee is in break for 30 min. So, he said to wait for another 20 min.But, why do they keep open the shop??? Parking: In front of the Shop Kid-friendliness: , .

They serve the worst chocolate croissants ever!!. Poor customer service. They got my order wrong twice!!.

This branch is truly terrible. The staff doesnt even smile, and when you have a question, they look you in the eye and walk away without paying any attention to the customer. Their customer service is non-existent. This was my third time purchasing from them, and each time, they forgot to give me part of my order. If I hadnt paid attention, they wouldnt have noticed their mistake at all. Twice, I wasted my money because of their mistakes I paid, but I didn t receive the service.

Its obvious who ever owns this place doesnt give a shit. Wouldnt be surprised if all the recent positive reviews are the owners burner accounts to raise the rating average. Steer clear dont waste your time/money going to this Tims

The toilets are always closed

Terrible service took me 25 min to get my me coffe it s ridiculous the slow service here

Understaffed, 2 staff for this large outlet

Somehow the philosophy of the owner of this Tim Horton location is to avoid business specially in the evening time. The inside temperature is extremely cold which makes people to not sit here. It is very uncomfortable to sit here even for 15 minutes. That s why becomes a ghost town during the evening hours. I asked staff many times to not to make it freezing cold but they are saying it is the strategy of our owner.

Lots or parking and near lots or food places

Came in at 5am to be told I would have to wait 30+mins for a breakfast sandwich. With no one in line. Very rude customer service

Second time I ve come here in the morning around 8:30, and I was left waiting for my order for more than 10 mins. They miss or pass my order on the screen and I have to remind them what I ordered. They once even told me I didn t order what I paid for and tried to argue with me. Pay more attention.. Won t be coming back which is sad because its a convenient location for me.

I go to this location once a week on weekend and they never have more than 2 people to serve a big line up of customers... therefore their dining room is alway dirty and crowded... wheelchair buttons are broken... And the urinal toilets not only broken they are so filthy you dont want to even use it for the fear of catching some disease.

midnight shift was taking forever regular coffee took more than 20 minutes even there was no rush

If I could give a -10, I would go for it! Horrible staff!! Horrible Tim Hortons among all the Tims I ve been to across Canada!!!! If you are lactose sensitive or have any other special requirements, make sure you check your order 10,000 times because this place absolutely doesn t care about what you order!! It s also worth mentioning that you should expect to wait 15 minutes to get a double double, even when the store is almost empty! (Hopefully, they don t give you a triple triple, forcing you to wait another 15 minutes!) Regarding the staff, HORRIBLE CUSTOMER SERVICE! As someone proficient in customer care and with long experience in CRM, I have never seen such a ridiculous show! Be aware that if you ask them ANY questions, they will start talking in their own language with other staff and ignore you! They laugh in your face if you become frustrated!!!! It s worth noting that people working in this industry should have a basic understanding of English to recognize the differences between double double and triple triple, cream cheese, and herb and garlic cheese, etc.!! As a cherry on top, the cleanliness is a joke here. The whole store is disgustingly filthy and stinks!!! I could go on, but I prefer to stop here!!! STAY AWAY FROM THIS TIMS AND SAVE YOUR MONEY GO AND SPEND IT SOMEWHERE ELSE!

Family visiting from the USA and thoroughly enjoyed Tim Hortons everything, they even bought some swag to take back home!!

I came here in night and the staff here is very unprofessional and coffee also taste very bad

The whole store reaked of B.O. The stench increased to nearly unbearable at the order/ cash. The staff should shower and wear deodorant!

A great sauna. I think they were angry with the air conditioner. I was drenched in sweat.

The worst Tims ever , the washroom is always closed and the staff are so rude when u ask to open the washroom door . Cheap cheap cheap

I bought a wrap and they made it very small this is not my first time buying a wrap and it is always double the size but this time it was very small? From a 5 dollar wrap I expected a lot more. Very rude customer service and no respect thieves..

Very dirty door handles all the time. How tired of it.... I just want cleanliness

Always fresh

They do not speak english at workplace together customers does not understand what they wispering since orders on hold !

Is there any possible way u can fix ur staffs attitude?

Love Tim Hortons! Their coffee is always fresh and tasty, and their donuts are my favorite treat. Great place for a quick pick-me-up!

Very poor management, super dirty and inconvenient washroom.

They are open the bathroom usage is not allowed for their customers.

Massing behave and slowly newer come at night time to day data is July /19/2024 Tim 11:47PM

Low quality, Poor attitude

Ordered in plain simple English and they got my order wrong on Saturday May 25 8:00!

Purchased an iced coffee, unfortunately had to wait too long, and the coffee tasted wierd/funky

On May-31-24 at 0400 am I went to grab small steep tea the night guy offered horrible service no greetings and gave me cold steep tea very disappointed .

Very rude! I ordered bagels from this location. There were little cream cheese in between. When I asked for more, they rudely refused until I told them Id been ordering bagels from other branches with much more cream cheese spread. Its unacceptable. Absolutely disappointing. Learn how to take care of the customers

Terrible and rude front desk staff. They are discriminatory and abuse the people with disabilities especially with vision impairment and give them the coffee cold and bad service with bullying attitude and their managers are a complicit who cover them up. Highly not recommended and worsening to withdraw their work license. We pay for what kind of service. There are lot of witnesses about these incidents.

Today I visit this location the guy was talking in phone and he is not trained how to serve the customers and train your stuff how to provide the customer service, the glasses are sticky it smell like old garbage bin, I visit this location in different time they are not allowing you to public restroom, please pay more attention to your this location it doesn t look like timo

Worst Tim Hortons I ve ever been, I ordered And pay two large coffees Then suddenly a security lady came in after me and They decided to get her order first before mine, it s just because they have the same nationality.. worst!

This is a complaint against an employee at your 6001 Yonge Street location at approximately 8am on June 9th. I had ordered 2 medium coffees, 1 chocolate dip donut, and 1 sausage English muffin. There were about 8 people waiting since there was only 1 cashier. Everyone else received their orders including food items. I received everything except for my sausage English muffin and after waiting nearly 10 min and informing staff of my wait time, the brown girl who was working at the food station then retorted by saying it was only 8 min. I got upset and said its not 5 min and closer to 10 min and this girl continued to argue with me for about 5 min. When asking for a supervisor, who by the way, was there the entire time and didnt address the situation, announced that he was one and claimed it would be addressed. Then when I reiterated my concerns about the issue and now her attitude and behaviour - she could have simply apologized but she continued to argue with me this entire time; and the fact that another customer started confronting me, only made her repeat the same thing as if she had done nothing wrong. I had to advise them all that I had my child waiting in the car and that this could have been avoided. Not once did I yell. I did not shout. I did not abuse staff. I did not harass. Yet this is the treatment I received after I had paid for items not received. I told her this this could have been avoided had you simply said Im sorry for the long wait. Dont put her in any customer service environment. Ive been coming here since this location opened and this is the first time Ive ever experienced something this bad.

Ramandeep , super special thanks to night shift

The place is always full and youll get hardly a table to sit.

This is the most inconsistent Tim Hortons around. Sometimes the order is right...sometimes your drink tastes like it should...other times not. The staff are rude/dismissive, and the place is often dirty. I wish I had a closer option at work...might have to start driving somewhere else for break. Update: The latest problem is now with their baker who thinks the donuts in the attached photo are glazed...

I came here 1st time and pathetic guy in the front for night shift, first of all soo late to address the customers..was waiting there for soo long and long que no one is coming up. In addition his attidude towards customers are disgraceful. If you are lazy to work at night then let someone else take over or please dont open it for 24 hrs.

This is a fairly large location with no drive thru so walk in service is quite quick. Sometimes there are addicts etc inside but thats the neighborhood

Horrible customer service, constantly forgets order

The accessible button has not been fixed since 2 weeks ago. More over weak service, the cashiers refused to give me extra cup unless I paid . I won t come back there!

Firstly why they allowed dog inside the store??? Store is already dirty plus dog inside.. the person that make the coffee doesnt know how to label the coffee properly and doesnt know how to make the right or give coffee to the right customer proper communication is good or atleast be nice and not argue with customer specially in the morning, this tim hortons branch just ruin my day! 2ndly you make the coffee wrong and argue like u know the taste of coffee I always drink!!! The supervisor is nice but she needs to deligate the job properly and never let her crew argue with customer! The one whos making coffee needs to be trained or atleast do some evaluation if she really want this job! Her name is anireshka please coach her so in the future she cant ruin other customers morning!

Staff kindly:)

Good services good coffee

DISGUSTING DIRTY PLACE!!

service was bad. not accommodating at all. did not even welcome and smiled. i understand its late and you re tired. but so do i.

I had a terrible experience at a Tim Hortons location. The lady, who I believe is either a manager or supervisor, was loudly shouting and bullying a new employee behind the counter. It was incredibly unpleasant, and customers could clearly hear what was happening.

Worst food quality and quantity Tim Horton in all of Toronto.

Love the old fashioned plain Timbits/donut, and the dark roast coffee fir a light meal, the turkey club panini is good with bacon well done. The chili con Carne is good too, a very reasonably priced entrée! Its quicker service when you order off the automated machine, rather than waiting in line for cashier.

I ordered everything bagel with cream cheese! I paid for full cream cheese but the girl works in Tim Hortons name shetal she barely put cream cheese just like butter cause she doesn t know she should use black scoop to portioning! Even when I asked to give me proper portion of cream cheese she starts showing attitude badly by moving eyes omg . That s awful.

Its Tim Hortons

The speed is very slow. You have to wait at least 10 minutes to order online. The attitude is very bad.

Terrible customer service. They prepared something different from what I ordered and tried to insist it was correct. They also threw away the food, claiming it was what I ordered. Im shocked, as the service used to be pleasant here.

Washroom is locked but really dirty!!

One lane open on a Saturday morning at 7:45am. The Tim Horton has a very poor services, I order a meduim tea and bagel with cream cheese, made wait 6 minutes. 4 customers after me all got their orders and included on customers that had bagel before me. I was lated to work. Very poor customers services at this location...

Good staff

This place is grossly understaffed and employees are overworked. Slow service, but employees were working frantically. Time for Tim Hortons to hire more staff, pay their employees more, and chop down on their egregiously expansive menu. Coffee and Donuts only. Stop trying to be McDonalds.

Ive spent alot of my hard earned money at Tim Hortons, especially THIS location. Ive not experienced rude and disappointing service there until today... 1 second after the woman with long dark hair took my money, as I was just about to hold my phone up o to the scanner, she had already rang up my order. I looked at her and said Oh heres my points card. She said It already went through. EVERY single person whos ever taken my order had asked Points card? This lady very quickly made the transaction before I could even look up! I said to her Oh well then, I want my points.. Please just cancel the order and start over. She REFUSED to do so.. THATs when I got mad.. Explaining that Im a LONG TIME PAYING customer and I want my damned POINTS!! AND my ROLL.... She just gave me an F-U look. You know, every single time Ive been there, the garbage is filled right to the top. The second exit door still doesnt work, and there was one time where the person who took my order proceeded to make my food with the same gloves she used when she took my money...! I kindly asked them to redue my order with clean gloves. And, today I heard a customer ask them to please put on a new pair of gloves. I called to complain about that. Thats soooo gross... ++++ Hi there, I did call Customer Service yesterday to complain and couldnt do a single thing to compensate me.. They only took my information. So since they cant seem to help me, Ill ask YOU as the STORE OWNER, what YOU can do to help me?? Ive spent SO much money on your products through the years as a NOW once loyal customer.. I was cheated out of my entitled points AND the Roll (up) yesterday. Are you the owner at the store now, this morning? I can come in to talk to you so that YOU can please RIGHT the experience I had and issue me my earned points and roll. Reminder, I paid you my money, and you neglected to provide me my entitlement. Your staff represent YOU, the owner.. On another note,90% of your reviews are NEGATIVE. That doesnt look good on you.. Wouldnt it behoove you to be proactive in improving your service there?? Either FIRE the crappy staff members (not ALL deserve it) ENFORCE HAND WASHING AND CLEANLINESS OF THE WHOLE PLACE..! Im going to have to call the health department and file a complaint since nothing gets done over there. I KNOW for a fact also, that your staff are stressed over the mentally unhealthy people whom Ive witnessed sweep the garbage out onto the parkinglot, sit in the store with all their stuff and be loud (sometimes) and intimidating. GET SECURITY IN THERE TO HELP THEM OUT!!!!!!!!!!!

Good as expected

Typical Tim Hortons.

I just got a lrg double double full of coffee grounds yuck. Last time I ordered anything there. Worst part is I had to wait for the coffee to be brewed full of grounds.

I wish he would smile a little more.

Unfortunately had to witness one of your staff members tell a customer to shut the F up and F off (Feb 16) because his order was forgotten about. It was busy (around noonish) and the customer made it clear he had been waiting 10 mins or so when the rest of the people ahead of him were served. Rather than just apologizing and biting his tongue, your employee lost his mind swearing and to add insult to injury, he made a racist comment to the customer as he was walking out. none of your other staff tried to defuse the situation or control the employee before his racist comment was made. Im assuming he has been fired by now but there should be some better leadership at this store so that employees dont go 0 to 100 real quick.

The place is very dirty And very depressing Wont go there again Food : 2/5

If you want to go to the toilet in this place, it is impossible, because it is not allowed to be used.

there is no internet there. Washrooms are very dirty. A lot of homeless people are always there.

He is dealing by cash at midnight

This tim Horton should be closed down . I ordered black coffee and this Indian skinny short girl , gave me a double double !!!! I asked her to change it , she said NO ! Worse customer service ever This Tim Horton have a Bad Image for the business .. one day , someone will take Legal Action against this Tim Horton ..

Best dark roast coffee. Crispy chicken wrap was excellent.

Liars, its not open. Its a drive thru that dont take cars. Theres a homeless man living inside the doors, he smells. Tim Hortons purpose now is to remind us how much Tim Hortons sucks.

The employees a little slow at their work

I was in line up for 20 minutes just to order one coffee and in this busy area it was just two people that they were working in there!! Tim Horton is getting worse and worse

Very good service and good environment. Manager is very nice. Vegetarian options: Good options Food : 5/5 |

Nice people working

Team is very friendly and good service. Very clean and fast service. Vegetarian options: Good options Food : 5/5 |

Good service and friendly staff

great

Food

Everything was perfect

Delicious food

Great ambiance and food Parking: Enough parking Kid-friendliness: Kid friendly

Good food; the service crew offered freshly baked items that go well with my coffee; overall, excellent customer service.

I wanted to go to the toilet they didn t let me in after I bought coffee They opened the toilet

I ordered a double double and hot chocolate, fruit explosion muffin and they gaved me the order like the express service. It was so amazing that it had satisfied my entire craving for something sweet, hot and delicious!!! Love the service and food

I ordered a French vanilla and special chai and they served me with the beverages in no time. It was so amazing that it had satisfied my entire craving for something hot and satisfactory!!! Love the service and food and also they got a lot of flavours in chai which everyone must try.

Fabulous service and excellent staff support love the outlet of Tims!

Busy place especially morning. Staff did their best. Parking: Free parking Food : 5/5 |

Great location! Staff very nice and polite

Nice restaurant

I go to this location everyday because I work up the street, lunch time is very busy and the customers aren t always nice about it. Fortunately they always keep it cool and get everyone s order out in a good time. I have to point out that Simer, a young lady that works there is amazing. She s always sharing that beautiful smile that just makes your day better. on top of things and helping out others when they need it it s like she has 6 arms.

Greatest service! Staff is very friendly! Hygiene and cleanliness are maintained very nicely!

Nice service! Fresh food and coffee!

Nice restaurant

Perfect for breakfast and coffee

Great service and good staff

Good food and really nice atmosphere

The service is fast and friendly staff.

I had a great experience here . The service was fast . I especially liked the donuts which are fresh and delicious. I would definitely visit this store again and again.

dont know how to make icecapp.

Fresh

Its suitable for a quick catch-up, but the atmosphere leaves much to be desired.

Finally a Tim where hot chocolate doesnt taste like boiled water..thanks guys

Not allowed to go to the restroom

One of the worst locations ever. First of all, the mood of the place isn t good at all. Your order taker is full of attitude. That was fine, for me at first, I get it it s early in the morning(they re probably still tired) but when the cashier was taking our order she wasn t listening to us properly. Had to repeat my self multiple times just so she can get it properly. And just when I thought they got it already. I got a different sandwich than the one that I ordered. Like what is not clear about what I ordered. I even pointed out the picture on their menu board. Like if they re gonna give their costumers attitude, the last thing they could do is at least get our orders right!!

They need better system for customer services, or hire staffs at least average people.

I am currently in the parking lot of this Tim Hortons because I am fuming at the disgusting behaviour in the 2 people that were working out from. And one of the employees T**R and unknown minion that was just as awful. I basically begged to use the bathroom and broom in his hand condescendingly telling me no that the bathrooms were closed for cleaning. I asked him a few more times and expressed I really needed to go. He proceeded to smile and knod his head. Considering the interaction I had when I first walked in, I m not even certain he understand what I was saying. he told me multiple x that it was because he was cleaning them. Mean while when I left and came to write this review I noticed T***R standing and leaning on the broom talking with the delivery guy for at least 10min. I noticed he came out of the men s bathroom and I thought went into a different room when in fact he came out of the women s bathroom and then I had to ask multiple x again and still nothing until the minion behind the counter finally got his ok to let me in. I went in to use the bathroom that T**R supposedly cleaned and the accessiblity stall looked like the pictures attached. Tim Hortons as a whole F*n sucks and well this location is probably the worst!

Tim Hortons like the others. However, it is a little awkward to walk in due to store layout. And the parking lot is pretty stuffy. Else its solid

Horrible washroom in terms of cleaning