Tim Hortons in North York

No charging outlet

I went to buy 6 pumpkin muffins and I eas told only 2 I can get and they started to gossip with their employee. Our money customers are always right I dont see that.

Anything look good, but still really bad

The manager is great, I buy my breakfast every morning I am really satisfied with all the service . Food

**Update Sept 2024: Four years later and the espresso machine still not working periodically Generally good. However, their espresso machine has been broken for a month now You d think they would fix it seeing as more people are going buy warmer drinks given the weather now.

They have a constantly breakthrough apparatus

Worst service , all focus on drive thru only They don t care about store front customers

Bad customer service I called to make request because I cant choose in Uber!

Theres a new employee shes a short asain lady with glasses .....I dont know who trained her, she needs to know how to make beverages and not jus smile and give out straws shes not a good fit ......at all

Its hit or miss unfortunately the line inside is long as they tend to focus on the drive through and not the cleanest location

The food there I alright but the location is dirty asl. I m not sure how I feel about in uncleaned and unsanitized tables.

Very friendly staff very quick

The manager tried to tell me I was wrong when my points did not go through on their end. And he tried to be loud and when I showed him proof he did not refund me or anything. Rude for no reason

Update your store hours

People are unfriendly, food is the same I go over once in a while just for coffe atmospher no good

Seating area is poorly organized. Even though the food and service is standard you wouldn t want to go there if you have other choices, or once you re there by mistake (which is my case), because of the atmosphere

The girl standing at the cash register was angry and blamed the customers for the big queue. The service was terrible, there should not be such employees!

I every day buy a drink and food from drive-thru at this location so staffs are amazing and they smile all the time. I m so glad to my experience and I m always happy bcuz of these people. My coffee and food are always fresh. Thank you guys!!

Mona gave me exceptional service. She made my cilantro chicken wrap. A+ Service

This place is full of great staff! I come here in the afternoon quite often and I m always so well greeted. Also, the manager in the afternoons is very sweet when it comes to helping the new workers. She is doing a great job.

The slowest Tim Hortons in the world. Even though they are fully staffed they take 15 mins for a coffee.

I wanted a coffee and I wanted to use the bathroom because it was locked. I went to ask the Indian lady at the front for assistance to open it while she was handling the donut tray. I said excuse me can you please help me and she stared at me didnt say anything and then walked away so I left. 12:10 pm April 26th 2024.

Its Not open 24 hrs, not even the drive thru

I have come here couple of times in the afternoon, sometimes drive through and sometimes front of house, and all I can say is the afternoon staff is so lovely. They are prompt, friendly, and very professional when serving. I recommend coming here later in the day!

Coffee on point as usual

I asked the cashier a question and she started being rude. The manager was standing there and he didnt say anything. He just told her to continue with her work.

This place is SO slow! Their service is terrible. They do not care about customers. I been waiting for 20 minutes for a bacon english muffin. People behind me are getting there food before me

Kid-friendliness: Very friendly services especially afternoon shift members are amaizing Food

Great staff

Nothing can wake you up better than the sight of how at 5:30 in the morning an old woman pretends to cool a spoon in an iron glass to rinse the same spoon, at the same time dips her finger into this water and then uses a spoon from the same glass in which it was immersed before that, her finger stirs my coffee with the same spoon

Better choice of donuts.

I ordered everything bagel with butter and herb and garlic. It was completely gross. Not properly buttered and tastes like bread too old. Didn t eat and throw it. Went to another Tim Hortons and got my breakfast there.

On March 12 around 3-30pm my fiance went there to get a cream cheese bagel. There wasnt any long lines, but apparently they didnt have time to spread cream cheese on a cream cheese bagel. So they put a bunch on one side and called it a day. He didnt realize until he left, that the cream cheese was on 1 half. Not the one side on a bagel (cause that would be more reasonable). No no, imagine 2 sides of the bagel as sandwich, and there only was cream cheese on the left side..... So he goes back to ask them to remake it, and they say its policy to only put it on the one side.... Tim Hortons, please run a quick IQ test on your employees before hiring them. Or maybe a drug test . Also I dont care for the owners, copy and pasted message on every negative review. If you actually took the time to ready the comments, you wouldnt have as many negative reviews as you do. You can literally tell that the owners made the staff write 5 star reviews just to keep it afloat...

Great

PLEASE READ THE WHOLE REVIEW First of all is it bad to write a review? Is it wrong of me to write or to share about what I experienced when I visit a place. I wrote about a bad experience happened with me at Tim Hortons (1533 Jane street). The whole incident is written below. I visited this place again after 2-3 weeks of writing that review and out of sudden one lady came to me asking me about my name. I told her my name and she arrogantly said BY THE WAY I AM MONA AND I WANTED TO SEE YOUR FACE . At first I didn t realize, but then I remembered that it s the same lady whom I wrote that review about. I felt really bad. If you write something about your experience and you visit the same place they should improve their service but here they came to you to see who you are as if they are try to threaten you. Whole Incident I ordered French vanilla and croissants heated with butter. First of all they told me that it can t be heated to which politely agreed however I have been to other Tim s as well and they had no problem serving me like this. Next the lady Mona she didn t even clean the place while preparing my order. I am a vegetarian and I was standing there and she just made a non veg sandwich on that place and right after that she put those croissants over there without cleaning it or without even putting any paper on the place. They all took 15 mins for preparing just two croissants. I didn t even want toasted. After that I was still standing there and waiting for my French vanilla but no one even paying any attention so I asked about my French vanilla and then they remembered that I have ordered a French vanilla too. It was a very bad experience for me. Very bad service and they took so much time for such a small order.

This is my favourite Tim Hortons location. I go through the drive thru almost every morning with my dog. The staff are so lovely and kind! They also make the best ice capps out of all the locations I ve been to.

Swift service

Nice

No accessible power outlets, even after renovation.

Takes forever

Great bunch of folks work here. The new pastries are delicious (garlic& herb or jalapeño) Polite and knowledgeable staff. Clean

Wasnt very busy, but sadly they had almost no selection of Donuts left.

Good

Wow I just can t say how surprised I am at this location, doesn t matter what time of the day I come here morning, mid day, afternoon, night or over night this place never can fullfill my order I find it so pathetic there s always an excuse out of espresso, cleaning the machine, out of cold brew it s not a busy location how can you always be out of stuff attempted now on 6 occasions in 3 years each an every time I ve had to cancel my order and go to the next location down the street. If I were you don t make any efforts spending your money here might as well go to the other locations that have lasting inventory.

Messy, no toilet paper in the womens bathroom, a drunk unruly patron bothering all the customers. I know its not up to the cashiers to be bouncers as well but they need protection as much as the customers do! Put a manager in the store who is capable of dealing with unrulies. Training in de-escalation would be smart. The staff is very polite its all the other thing that bug me.

I tried coffee their two times both of times coffee was kind of milk

Worst tim hortons. Today, march 20, 2023, at 6:15 a.m., placed an order for egg and cheese, which came to 3.84. I handed the teller a 5$ bill, and she put down less than 50 cents as my change.... are you serious when I tell her I need correct change? She says I gave it to you, and shell check camera???? I told her to do so , and then I had to tell her its 1.15 change. Seriously ridiculous, its simple math, but I understand why she works at tim hortons as an adult

I love !!!!!

This location never has anything prepared . Numerous times I ve been here waited in line to get to the window and say they don t have . Workers are unprofessional about it and don t do nothing to please the customer and are rude .

Top class Tim Hortons

Good Everyday Coffee!

Good services

Amjat the manager the wrost person on the employees working there kind of racists especially on the black people he treated them on bad way on the results we got bad service on the tim

They dont carry macadamia nut cookies any more. So I got peanut butter instead.

Who the hell posted that its 24 hrs ? Don t falsifying the folks

Good place to have talks with dear one with a sip of hot coffee and other options. breakfast option also available..its my own opinion

MOBILE ORDER IS NEVER READY!!!! WORST PLACE EVER!!!

Fast service

I ordered first but three people after me have their order right away. They re giving hard time waiting early in the morning. but they give me extra hashbrown for waiting but i dont think it is worth my time waiting

I love Tim Hortons! Nice view. Tables out side very good.

Had a great experience, very clean and available staff to process the order.

Cleanliness is an issue, but nice staff, good food, and a very nice patio. Lots of potential!

Good & consistent quick service. Lots of tables and seating available for dining in. Only annoying thing is that many of the tables are off balance, I wish they would invest a tiny bit of time and effort to correct that!

Very slow service. Not professional people.

Always dirty, inside and outside - trash bin overflowing at the front, trash blowing around, tables, floors and counters sticky with obvious large spills. I asked the cashier if they dont tidy up spills right away and she said it will be done at 7pm, which was about 40mins away and clearly it had been like that for some time. When my wrap was done it was placed down on a very sticky counter, which had obviously not been wiped for a long time. I spoke up about that too and was told that it was wrapped in paper so it was OK..... i guess the cross contamination section from the Food Handlers Certificate course must have been missed? Wont be going back to this location.

disaster i never come back this store again

Uneducated people working who can t even speak English or read the screen to give the correct price of food then pocket the extra change and argue with you about the price when the receipt in your app clearly shows a different price but they try to rush you so they can keep moving the drive thru and refuse to give you your change

Supposed to close at ,7,.00 pm on Sunday yet most times at 6.00. Pm dinning is announced close hence everyone is booted out what a service lol

Good overall.

Staff there doesn t understand the order Vegetarian options: This branch doesnot provide vegitarian options Food : 1/5 |

Yesterday i went to this location, i loved their staff working there . They are so nice and hardworking. the quality and quantity of food is also good compared to other location

nice place

I was there around 2:30pm today (November 2). I asked for a cappuccino. I saw the woman going to the back and actually heard one of the girls at the back saying to her they didnt have espresso. It slipped my mind after paying and I only took a sip of my drink when I returned home, to see the woman had given me just froth and steamed milk!!!! No coffee in it. I went back and told her, she innocently replies there is espresso in it-- I told her to make a new one and showed how its all milk. She exasperatedly circled to the back in a pretence show then came back and said the espresso machines not working. No apologies for lying to me earlier. What kind of staff are these youre hiring here? Deceitful cunning people.

Ordered 3 of the same drink All came 4/5 full. I might as well should have ordered a small. Ripped me off Food

The best tim Hortons! Nice staff and fast service.

I hate when they dont update their Google maps status. It NOT open, their building or repairing it or something. You make us come until here for thing... aweful

Damn it looks open even though its closed

I wonder if some of the new teenager employees are traind at all in how to deal with issues relating to customers. I got a coffee that was lukewarm, didnt taste fresh ( this is not the first time, actually I believe in slow times the staff at the front close their eyes on getting rid of urns of coffee that didnt sell as was always the case with Tim Hortons) I had a couple of sips of it, spent my daily 15 to 20 min stay & went to the cashier who served me, I expressed my my displeasure about the coffee. You would think her reaction would be to try to find out what was wrong or to offer another cofffee... No ! Her first reaction was you drank half the cup of coffee & now you bring it, she said this, accusingly, without even being sure of how much was consummed of that coffee, I asked her to check the content of the cup & she realized the cup was still full. Then she tried to offer me another coffee. The same cashier on different occasions displayed a total lack of knowledge of the denominations of Canadian currency(Bills & coins), you either get extra change or you get shorted which is the case most of the time. I got shorted, I realised that after may be 45 min, I returned to the shop, she said she gave me the exact change back, another employee went to call the manager, he came, he printed the receipt. he showed me the change I was supposed to have received, he was talking to me in a dismissive & biased manner,threw the receipt on the counter & said write down your phone number & we will call a manager to check the cameras & we we ll give you a call. I was bothered by this reaction & then I left without giving my phone number. This guys handling of this situation showed a total lack of managerial skills, communicative skills & self-control skills. I understand he has to defend the interests of the company that employs him & its employees, but he should keep an open mind that employees are most of the time are liable to make mistakes. You dont just asdume a customer is an enemy once he complains. Yes of course not all customers are right, but one should know how to deal with these situations which was lacking in my interaction with him. The day after: I was vindicated. One of the senior ladies wotking at the location approached me, told me that there is some change you are owed to be given to you as per the manager. I got my change, had a coffee, spent 20 min & then headed home. I hope he can take another look at how to approach similar situations in the future & focus on training his new staff in dealing with customers as well as in food safety whuch is another issue.

Not bad service, need to get the order correct. They gave me a cold latte, quickly have me a hot one right away. I heard that during the January 17th snowstorm, TTC drivers were denied access to their washrooms being stranded for more than 10 hours on the road. Un Canadian way at this Tim Hortons. Shouldnt come back here if they treat TTC personnel like this again.

I wanna get ice cup coffee I can not

3 mins walking distance from my building. its a big help in the morning before Iam on the bus for work. Yea sure I could be smart and save my money by making coffee but getting up at 4:30am get ready and leave every morning walk 3mins grab my coffee and have my smoke well a wait for the bus across the street from tim hortons to go to work

Very slow drive-thru. We ordered two dark roast double double through the drive-thru and it took 15 minutes to get out of the drive-thru. It seems like they dont understand English, we had to ask for a tray several times before we got one for a drinks. We had to repeat ourselves through the drive-thru device to make sure they heard us. They were nice but they could listen a little bit better. The next time we went we asked for two dark roast old doubles and they charged us extra. We had to pay twice and we asked for the two different receipts but they gave us a double receipt of one of the orders. They seem like they just want to steal money

Staff are fast and polite

This location seems to always be out of stuff.... doughnuts, chili, bread for sandwiches, you name it. I rather go to another location where customer service is better.

Nice place but some time very crowded.

Lol is this even a restaurant more like an expensive soup kitchen

Worst location in the city, I visit this location once a day because I live right next to it, and everyday they manage to complete ruin my order, last time I was here wich will be the last time ever. I ordered 2 sandwiches and they gave me soup. Got home and seen so I went back. They wanted Mr to take the old sandwiches that had been sitting there for over half hour and then gave me grief and made me wait for my money back. Great job Tim Hortons.

Best place but they make the food a lil slow

Good and fast service.

This is the closest timmies to me and its always busy as its close to the highway. Staff are courteous and prompt. Service is good.

Slowest service in the world. Coffee wasnt fresh.

I arrived at 5:00am after nightshift looking to get food. Staff inside watched me stand at the locked door despite the storefront saying they open at 5:00am. I was told to walk around and order at the drive thru. I want an explanation as to why I wasnt permitted to enter the store order. I would like to believe that I was not being discriminated against. Very unbecoming of the Tim Hortons name

I think he is the manager (Indian guy) he gave me wrong order and I ask him with respect but he doesnt respect at all

Good luck getting a morning coffee here, slow service. Could honestly drive to the next closest tim Hortons and get it faster and back here before they could be done

They left the green part on my tomato p and the chicken tenders are still pink

Shortage of staff, its a regular thing on the evening shift. Its ridiculous that they are not many staff. People gets frustrated and leave as well.

Good location. Nice employees. Fast service.

I come by this location every Friday and 8 out of 10 times the coffee tastes like hot water with sand in it today is my last visit to this location!

Always fresh.

Great location plus a parking restrooms very clean sanitary all around five stars.john.dir

Quick service

Worst and pathetic

This Tim Horton is terrible.

Dont even want to give this place a one star... Worst Timmys ever..!! Terrible location and its front counter people... Simple answer is, never again..!!

Doesn t have anything

Staffs are not friendly.

The patio is great for a cup of coffee or breakfast

This is the worst Tim Hortons anyone has ever purchased from. If they get a coffee order correct, I will be in total shock. They dont wash their hands after handling money or a dirty mop for that matter. If I could give zero stars I would.

Extremely rude customer service at the drive thru. The lady didnt understand what I said and started to lose her patience and be rude.

Terrible location, would advise go up the street to another location, its only 5 minutes away up Trethewey

Im not sure how to describe my review other than theres something wrong with their drinks. I ordered a French Vanilla and it tasted off. Like, this doesnt even taste like the same brand that all other Tim Hortons use for their French Vanilla powder base. So I went back and switched it for a hot chocolate and AGAIN, the drink tasted off. I think this location is mixing their drinks with something else or not even filling their machines properly to make a complete mix to skim back on costs. DO NOT BUY FROM HERE! Something just isnt right.

Good food good coffee. But very dirty inside and outside

Always long wait times, dont even bother with Mobile order. Waited 5 min before I asked about my order. They just looked to pull up the receipt once I asked, meaning they hadnt even seen it until I mentioned it.

Always have to check order before leaving because youre going to be very upset later if you dont

Will visit again. I like the attention to detail. I ordered a ice cap and it spilled around the rim. She cleaned it off and made it presentable. Not many people do that.

Quick service friendly staff clean store. Will definitely go back

That lady in the night is too much irritating.She always behave rudely with me and do not understand me every time.

Worst Tim Hortons ever, Ill bet anyone to find branch of Tim Hortons worser than this one. What a bad service and the attitude stinks, they dont even apologise for their shortcoming.

Its closed in night time and showing open in google maps

Casher is so rude. Not even a good morning or a smile. We said thanks and no reply

Don t bother ask for lattes . Eveeyday they refuse to make it because it takes too long. It has been like this for months. They are also very rude

nice big venue but there is no socket to charge our phone here