Bourbon Street Grill in North York
1800 Sheppard Ave E, North York, ON M2J 5A7, Canada
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Bourbon Street was a place where you'd get a good portion of decent food, but that ain't the case anymore, at least not at this location. When I was ordering I saw a stack of spring rolls so I thought they were fresh, I couldn't be more wrong, they were cold and chewy. Actually, my entire meal was cold. The honey chicken was not crispy, it was soggy. To top it off, this place was known for its portion size, well you can scratch that off the list too. I will not be going back.
Total disappointment, avoid. - The container is smaller than standard. - The chicken fried rice is clumpy and seriously so bland I don't know how they managed that (not fresh maybe?). - The fried chicken was soggy and the sauce didn't have a punch. Very expensive for what it is. No garnished on the meat or rice for added flavour. There are better mall food options that will hit the spot for this price. Three stars for atmosphere because it's clean and the food looked very appetizing at a glance.
Bourbon Street Grill Fairview Mall has officially cheaped out! They give a small amount of meat, while loading up your container with lots of rice, noodles, and/or vegetables. It doesn’t stop here! Most of their meats are bland and dry, since they don’t sauce, season, and spice their meats like they always have. And for the meats that are saucy, they lack flavour, since the meat sauce is not seasoned and spiced properly. Finally, the food is not fresh and most of the time, they have no customers.
This is one of my favourite spot in Fairview mall food court, nothing so fancy but they offer some good food at affordable price, 2 non veg and veg combo with rice is the best option
They have multiple combo for selection, including 1 Veg & 1 Meat, 1 Veg & 2 Meat and another one I could not remember, all come with an entree(rice/noodles). I always order the 1 Veg & 2 Meat one, and here is my favorite combination: Fried Rice(Entree), Chinese Fried Potato Chip(Veg), Salt and Pepper Fish Fillet(Meat), Mushroom Beef(Meat). A tip is that, you could asked to get some source of Mushroom Beef on the Fried Rice, and comes so good together. As a Chinese, I would say that’s not what you would expect for traditional Chinese favor, but overall a great express combo.
Ordered a Combo 3 (Honey Garlic Chicken and Bourbon Chicken, Vegetables and Noodles) and it tasted average. The combo was almost 15 dollars without a drink and the workers were skimpy with the toppings as they gave me little portions. They do not fully fill the takeout box compared to before. With the addition of the high prices and skimpy portions, the service is quick and fast.
I won’t give them less than 5 star.. First i would like to mention they are such a friendly polite staff, without any exception. Very generous, their portions is more than enough for 1 person, and whatever u ask for extra sauce, they give u free and very welcoming manner. Thank you so much and keep going the same way guys
Been here twice now and love the food. It's classic westernized chinese food and it tastes good. When i had it in montreal though, they had an option on their menu for a combo of just meat and vegetables (without rice/noodle of all combos). I couldnt find it here unfortunately. But the food isnt bad at all and im happy to buy from them every time
They only give me small portions or 2 meat and then charged me 16+ dollars, I m so confused shouldn t it include veggie? And they only gave me 3 fried shrimps, fried pork full of dough .. so disappointed waiting in line
Changed my review. From good to bad. Unsanitary food handling. Server dropped a pen into the salad mix, and instead of discarding the batch and giving me a new one, she simply took the pen out (completely unconcerned) and gave me that same batch anyway. Not cool.
Meats were very dry and hard. That s what happened when food sits around in a heater.
This might be the last time we go here. We used to love this place. Today, we ordered as usual, but the portion size was reduced, and the lady who served us did not even bother to listen to what we asked. It was pathetic service.
The food and atmosphere is good as it gets. No complaints at all
Very good food for the price. The whole family loved it
This is what you get from combo with 1 meat and 1 veggie.
Mountain of rice, small amount of meat
We used to love this place but the portion is getting smaller and more expensive, till 2 weeks ago @ May 10, my son ordered the bourbon chicken and got sick, and found out the e-coli attacked him.. wont go back and please handle the meats properly!
I found a hair in their food and I just stopped buying anything from this restaurant.
Rude staff especially the one with a tattoo on the neck. Shouting at the customers cause they were just looking what to get didn t even take a minute. Just kept shouting what do you want!! And for the record the food is not even that good the one beside that (shanghai 360) is better.
Food is great, service is good and staff are friendly Vegetarian options: You can choose which dish you want on your plate and they will gladly do it for you Kid-friendliness: You can choose whatever you want your child to eat and there is also a high chair for kids Wheelchair accessibility: It is accessible because this is inside the mall food Court.
Tiny portions for $20 Also she charged me for a bottles drink when i asked for a can and she put it in my bag before i could see it . Already had paid for it
They Put the meat in the plate, and then takes it off. This woman gave me 3 pieces of bourbon chicken explaining that she has to take some off..... i hate this place
quality taste of food same ever since it opened at this location need ginger beer tho Vegetarian options: lots of options
Average food. Rude staff. Zero management. I would give it ZERO stars if that was an option.
Been coming here for about 12 years, the owner and staff have always been so friendly and nice, and the food is always delicious! Love that there are lots of fresh vegetables to choose from Vegetarian options: Lots of vegetables to select from, you don t need a meat option in your combo. The mixed vegetables are always delicious, and the green beans have just the right amount of heat Parking: Located in Fairview Mall Food Court, so parking is plentiful Kid-friendliness: Lots of dishes to choose from, only a few are spicy, and they let you try it before choosing to be sure you ll be happy
One of my favourite place to eat, i specially like their Louisiana and bourbon chicken. The only concern i have is i see shanghai 360 beside it reduce their food at the end of day, but bourbon st doesn t (or at least i haven t seen) . If they don t reduce their left overs, do they serve them next day? I don t know if they do but it s a bit strange that they don t reduce their left overs!
Food is good ,but employees neither speak nor understand English. Been here more than 15 times , evertime I am specifically asked for less veggies, and my food came out pretty much veggies every single time. Please put somebody that can communicate while taking orders.
It s simple. It s food. It s a good price. You get what you get and I can t complain about that. Sometimes it s a hit or miss if it s good though. When it is good I m happy. Overall I would go back again. :) Recommended dishes Beef and Noodles, Bourbon Chicken Combo
Their noodles have way too much cabbage and they messed up my order and gave mine to someone else.
Their bourbon chicken ceasar salad is great The price is good, and the portion size is huge. The staff are not friendly though. Recommended dishes Bourbon Chicken Combo, 2 Meats & 1 Veggie Combo 3
Good fast food
I order a 2 meat and 1 veggie combo. My little one wanted tempura shrimp. Normally to get sea food in the combo they charge a dollar extra. And even after charging that extra dollar, they gave me just 4 tempura shrimps. There quantities serving portions are seriously rigged.
lots of selection. I ordered combo 1 (1 meat + 1 veg)... still a lot, cant finish at all
Always serving cold food, the servers are so rude and disrespectful
I recently dined at Bourbon Grill and tried their 2 meet 1 veggie combo. Unfortunately, it did not live up to my expectations. While the portion size was satisfactory, I found the flavors to be lacking. The food was not as flavorful as I had hoped, which left me somewhat disappointed.
very good
Super rude staff (robots). Food was old and they gave me a wrong order again! Im done with this garbage place.
Really good
I ve gone there for over 2 years and the food is always fresh, hot and tasty, and their portions are great. The staff is always friendly and helpful. Nice variety of meat including Bourbon chicken (most popular), blackened & jerk chicken ( spicier) & honey garlic chicken. Have vegetable dishes, shrimp, fried tofu, spring rolls and even corn & mashed potatoes. It s healthier asking some chicken is grilled (not fried & battered). They re constantly adding new food to the trays, so it is freshly cooked & hot. The price is the same as other places and you can also get half rice & half noodles, for the same price (other places charge extra for noodles). Saw some negative reviews, but they seem ridiculous. I heard customers say, l want more meat . If they want twice the amount, then order a 2nd combo stop being cheap! Saw so many rude customers, who have no manners. It s fast, take-out food you re not paying $40 per entree, so stop acting like a Karen.
Mall food. Some times its fresh and good and most times its not
The food is good but they literally watch every piece if meat they put in your container and its really annoying!!
The food tastes average, the service attitude is poor, the waiters are very pretentious
Food and prices are awesome
Rude staff!!!!!! No customer service at all
The bourbon style chicken is fire
Tasty food, with variety.
Rude counter server
Outstanding interactive customer service experience, generous portion, I chose 2 meats and 1 vegetables; bourbon chicken + fried fish + zucchini with mushrooms + stir fried Shanghai noodles. All items are delicious, chicken is tender white meat chunks, fish was memorable and spicy good. The portion is large and fed my daughter and me. Outstanding, and satisfying. Kudos to friendly staff. I was attracted my foods and your taste test offer. Parking: Ample at mall Wheelchair accessibility: Full accessibility
Excellent food at this place
I would not only rate this location the worst in the GTA but the health department needs to investigate ASAP. I ordered two combos 2 meat 1 veggie on Saturday and both had hair in the rice. It was disgusting. Will never eat here again 0/10. Called the store to inform them and the lady rudely hung up and said I put the hair there .
Not nice manner today, maybe Eng was a prob, . I have bought there multiple times, few takeouts at a time.. but they are rude and cant comm ...
My go to. Food is amazing with big portions of meat.
No idea what happened, but their food is.not even edible now. Broccoli was raw, rice also undercooked. Food was bland as well.
Been eating here for years since I work nearby. The Bourbon Street Grills bourbon chicken at the Fairview Mall location is a lot better than the chain location at the Eaton Centre. Portion sizes have gotten a bit smaller (they used to use styrofoam containers but now theyre using plastic containers that have individual portion areas and the new containers hold less... and most places have been impacted by covid so costs are up and portions are smaller no matter where you eat). Food is consistently decent and theyre good with replenishing food if they see its running low. They usually have customers lining up but the staff are fast so I never have to wait too long even during the lunch hour rush. Combo #1 means that you get your choice of rice or noodle, one meat, and one vegetable. I usually get a combo #1 with a bottle of pop and it adds up to $14. Not cheap but you know that youre getting real meat and fresh veggies. The quality of food does suffer closer to the end of day/closing time but thats common with any food court place (chefs arent going to be cooking fresh food around closing time and will be serving whatever is left from the hot trays).
Love Bourbon chicken! Its always such a treat
I enjoyed the food. They didnt mind to give me extra bits to sample new meat. However, using plastic containers is a big NO to me. It may have a recycling sign but we know where it mostly ends. Please, go for pro- environment options.
They give you lots of food, very worth it.
Stale food and expensive
THE MOST TERRIBLE CUSTOMER SERVICE EVER!!! I was waiting in the line for about ten minutes. The lady with gasses said I was not in the line and asked me to go back waiting again for another ten minutes. The customer behind me literally told her that I was waiting in front of them, but she just ignored me and ask them what they wanted to order. The way she said is super rude and she even rolled her eyeballs to me when I didn t even say anything. I was speechless. I asked her coworker (the cashier) about the manager s contact number or email address. They looked at each other and refused to give me the contact number. Then the rude lady stared at me like the way she was going to eat me, then started yelling to other customers that I was wrong and started talking trash about me with the maintenance guy with black shirt in mandarin. They probably assume I didn t know what they were talking about, but I understand everything. I am so disappointed and traumatized by the customer service. It is the first time and will be my last time to be here.
Very nice owners, always smiling and gave us great service.
Do not order from this place my wife and I got food poisoning from eating their bad!! I m reporting thrr we m to public health!!! WARNING do not eat here!!!
Very good
Good food
jambalaya was not good
Was good
Less than mid, will never compare to the Bourbon at conestoga mall
Seems to have taken a slight dive in terms of portions and quality.
All-time favourite take out restaurant in malls. The servings are always generous. I always buy their combo: 1 meat and 1 vegetable+ rice. I have tried many of their dishes: green beans, plantains, mixed vegetables, mashed potato, bourbon chicken, spicy chicken, Louisiana chicken, and many more. They always have a great food selection. Staff are always fast to take and prep your order.
There was hair in my food.
Scrumptious and satisfactory!
The combo that I tried here was so greasy and I couldnt finish it
Same style..Great food ...
Need to improve their customers service
The guy working here is so not good. I went there first time and I bought COMBO 1 which cost is $12.29+Tax and he charged me $18. He took advantage of my first visit as I mentioned him when I was deciding my food. Not Indian sttle food tho. I will never go there.
Love their noodles, broccoli vegetables and chicken as always
The hands of the cook are trembling
I got food poisoning! Diners beware. I visited the mall Sunday Oct 30th. I wanted to grab a quick dinner. I hadnt eaten all day and didnt feel like cooking. The following day I was weak and nauseous. I had all the symptoms of food poisoning (If you know what I mean). I called the store to inform them about my situation. They said thank you and that was it! There was no attempt at rectifying the situation. No offer for refund or anything! Customer relations needs to be improved.
They do not know how to package food. When I opened it, it spilled everywhere in five minutes. However, quality is exceptional and they are very generous with portions.
Amazing service. Very fresh. Love the food.go and visit thos place.
Worst service ever.
Rude staff. They refuse to give you hot sauce and soy sauce packets. The chicken was cold. Someone please get their kitchen checked before anyone gets sick for cheap activities
THERE FOOD IS AMAZING ESPECIALLY THERE BOURBON CHICKEN ABD CHICKEN FRIED RICE
Favourite place to get food at Fairview. Always consistent, been ordering from here for years now and no complaints whatsoever. Big portions and fair prices.
I usually like eating here but this time the food was disgustingly oily. Won t be ordering from here any time soon.
Lovely food thats is reasonably priced.
Was here yesterday. Bought meals for my family and I am sure that the amount of meat they serve is definitely less than that from their branch in vaughan mills. Sooo disappointing. I wish they have a standard.
Foods is okay, its oily though ,so they might considering less oil for costumers health
I was in line waiting the servers friend got behind me and she started serving her what a joke for service wont go back here !!!!
They have eggplant tofu so an option for vegetarians. They are also much nicer than bourbons at other locations.
its great
Sadly with the demise of Marche there really isnt any reason to come here unless its for the Hockey Hall of fame. Underground foodcourt is nothing special.
This is an Uber Eats review more so and I found that the portion size is much smaller this way. The whole shtick of Bourbon street was that it was a pretty good deal in the mall where they seem to stack the plate for a reasonable price. The Uber delivery price seems a bit higher and you get less food than what I remember so the value doesn t seem as good for delivery. Food was decent but nothing special and since the quantity is less and the price is higher I don t think I ll be ordering from them via Uber again unfortunately.
They give a little amount of food for price, definitely won t go there again
Not bad , but was better few years back
This Bourbon Street Grill is fast-food from the food court in the Fairview Mall. Their food , although is fast-food, it is not processed food. The chicken is real chicken, the beef is real beef, and you get a choices of vegetables, and choice of meat, be it chicken, or beef. It has never disappointed us. Thank you for the amazing good at great prices!
Lowest grades chicken, they make it with all the bones and skins, After taste is due to used oil I assume.
I like the chicken and noodles but expensive.
Love the food
I fell sick after eating the food (bourbon chicken and blackened chicken). I thought of writing an email to the business but they do not even have an email address or any other contact information on their website. Def. never going here again.
Always good value
The portion gets really small! It used to be a full portion. Not recommended and not coming back!
Pick & go..very convenient. Food taste good too.
Food always tastes great and portions are big. Would give it 5 starts if the staff smiled a little more. Usually my go to spot in Fairview food court. I order their fried fish, shanghai noodles, fried shrimp, and potatoes. Thats enough food for 2 ppl and its about $12.
Portions too small
The staff are not pleasant, I asked for a tiny piece of chicken to try (which other locations do) and the server gave me an attitude (not verbal but so obvious with facial expressions and body language). I don t personally recommend this place aside from the lack of customer service plus the noodles was drowning from oil, too greasy!
No taste in their food
Very good. Staff were pleasant.
Delicious but need to be more faster
Like the type of food
Food is literally trash I regret ordering. Disgusting after taste
Food was oily
It s one of my favourites in the mall. They always have great food and you get a lot of food for $8-10.
The meat was superb. Their combo is lit.
Quick service, good food.
Horrible Customer Service. They descriminated against her and laughed in her face. They do not deserve your money
Good tasty chicken, I love their Jerk Chicken
You can choose a combo, and enjoy the main dish and side at a low price. A lot of quantity
My favourite fast food to eat, while at the mall. Many side dishes, 2 types of noodles and rice, mashed potatoes, lots of veggie choices. Bourbon chicken, shrimp with pepper, mushroom beef, jerk chicken are just a few dishes they offer. All food is cooked fresh and from scratch. 4 stars rating, as they need to improve on front staff customer service skills. I wish they also offered delivery. Since my last review, 1 month ago Bourbon now offers delivery. Ordered 1 item, mash potatoes with beef mushroom and mixed zucchini. It was very good. Big portion and fast delivery. Am strongly recommending it. Basically this food store is a Canadian American Chinese fusion and has food for everybodys taste and choice, thats it, if you are into Chinese Food.
Always know what to expect from them. No surprises.
Yummy on the good food , good size portions for a $10 .
Food was very tasty and they have nice combos meals at a great price.
food is cold when they give it to me and their staff are very rude and rush people. They also dont listen when you order and then get mad when you try to correct them. then they tell you youre wrong... Not going back there
Loved the food. It was in the food court in the mall. Great variety and filling.
Love this place Ce
I just had a combo with like a portion of barbecue chicken. It was so delicious. Even their veggies were properly sauced! Loved it
Immediately felt sick after eating here
Rude as hell little cashier woman, disgusting attitude and the food was just okay. Honestly I would never eat here again.
The chicken was cold some of the beans were rotten the noodles were burnt and to top of everything I ordered a large icetea and it was so watered down they had to out knew stuff in he machine and make me a knew so they did and they gave me a small when I payed for a large never again will I eat here
Its one of many food stores in the food court that provides rice, meat, veggies, etc that appeal to Asian cuisine. The food tasted great (Rice with mixed vegetables and Louisiana chicken), especially the meat. The price was alright for what my girlfriend and I got ($11.30 total). However, the service provided was completely unsatisfactory. If it wasnt for the decent lunch meal, this would have been a 1-star rating. The staff misled us to believe that we were getting a certain portion for the price of a combo we ordered. But once the portions were placed out, they argued that it was otherwise, wasting our time. Honestly, their fluency in English wasnt the best but I wont discredit them on that. However, they spent most of their time gossiping to each other in their language rather than communicating with us on what to do to fix the issue. Instead, the problem basically dragged out for longer than it needed to be. No apologies either for the misinformation. No service with a smile. Extremely poor customer service from the four of them that were working at the time. As well judging by the container size and the meat serving they gave out, it appeared to be only two-thirds of what is expected, which leads me to believe they arent competent in their jobs. Im not blaming their whole food chain on one visit. But really, they need better staff at this branch.
I felt nauseated all night after eating it. I couldnt chew the black pepper beef, and the more I bit into it, the more I felt nauseated. Broccoli tastes weird and is hard to swallow. However, this level of Chinese food seems to be in line with foreigners imagination of Chinese food, so it is not difficult to understand how Panda Express and others can survive in the United States.
nice
Hardly any lines
Good location, food, portions and prices.
Total value worthy. You can get a combo with one noodle/rice, two veggie and one meat for just 10 CAD
I only took a star off because they changed their menu and I preferred some of the items that they no longer serve over the new stuff. Other than that, the food has always been good. Also my wife and I have never gotten sick. We stop in 2-3 times a month for years. The value for money is very high - you get a great portion for the price. The staff are always nice. Ive never had anything to complain about.
They serve a nice variety of food options
Great food.
Every time I go to Fairview, I stop buy here. The Louisiana chicken here is amazing!
Slow. Over-priced. Small portions. Didnt give me a fork for takeout.
This restaurant has multiple reviews for food poisoning and rightfully so. Your food is disgusting!!!! How are you guys even a business. Its my sisters engagement today and I dont know how Ill be able to manage to enjoy this day due to food poisoning you left me with. Every food I eat now leaves my body within 10 minutes by puking. I have the worst headache to top it all off and its all thanks to you. I will be calling the food and safety handeling on you people. Any person looking to eat at this restaurant, go somewhere else!
this place gives large portions of food. their foods always tastes amazing and is my favourite place to eat at. you cant expect good customer service, big portions and amazing quality for only $11.99
They didnt give me a sample but they gave the person before me a sample... I looked at them and she looked at me like what? Also they didnt have the grilles fish option (it was fried and chewy, rubbery). Eaton centre has blacked grill fish. And not rubbery fish. Go there.
The service was really bad
Good food. The service was pretty good too!
I almost always without fail get this grub when I visit my family in the Greater Toronto Area. My frequent favorites are blackened chicken, jambalaya rice & green beans.
Dont order mashed potatoes theyre terrible.
