Fresh Burger Steeles & Woodbine in North York

3355 Steeles Ave E Unit 4, North York, ON M2H 0A7, Canada

★★★★☆
(330 reviews)
Categories: Hamburger restaurant
Website
freshburger.ca
Address
3355 Steeles Ave E Unit 4, North York, ON M2H 0A7, Canada
Plus Code
RM73+HH North York, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–11 PM
Tuesday
11 AM–3 PM
Wednesday
Closed
Thursday
11 AM–11 PM
Friday
11 AM–11 PM
Saturday
11 AM–11 PM
Sunday
11 AM–9 PM

Services

Service options
No-contact delivery Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Late-night food
Dining options
Lunch Dinner
Amenities
Toilets
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards Credit cards
Children
Good for kids
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.2
★★★★☆
330 reviews

Most Mentioned

poutine (27) price (14) bun (8) salty (8) gravy (7) manager (7) cheeseburger (6) burgers and fries (5) fast food (5) mushroom burger (3)
5 stars
220
4 stars
44
3 stars
17
2 stars
14
1 stars
35
★★★★★
October 29, 2024

Service was great and the burger tasted high quality. The beef used is great, well seasoned, and the bun has the perfect texture, toasted underside without butter for that extra crunch. Burger sauce tasted really good too, it has a tang. Fries are seasoned (salt) and cooked well (russet potato), crispy exterior and pillowy interior.

★★★★
October 1, 2024

Tried this place for lunch, the workers are extremely helpful and care about the food they put out. The burgers were made to order and were cooked perfectly. The toppings etc looked fresh and tasted great. The only downside here was the pop machine was flat (maybe an issue which was uncontrollable) but the team gave us a pop from the fridge so no complaints here. The place is extremely clean, the washrooms were great, and i would definately go back if you want a delicious meal quickly.

★★★
July 19, 2024

2024 July 3★ Another burger place. It's ok. Nothing really special. Nothing bad. Prime burger $9.79 Burger are juicy. Contents of the burger appear fresh and tasted fresh. Overall, not bad. Free parking on the side/back.

★★★★
May 21, 2024

Burgers are delicious! Really tasty meat and sauce. We had the poutine which was delicious and the Cali fries. We enjoyed both but the Cali fries were a little greasy from the onions and sauce separating from the heat of the fries. The floor was also very sticky and that definitely grossed me out.

★★★★★
May 2, 2024

Stopped in as I was craving a nice burger for a change from all the Asian food that is readily available in the area. I got the Prime Burger and classic poutine and they were both delicious. The burger was juicy and flavourful, while the poutine was very traditional and also delicious - maybe not Montreal delicious, but still definitely worth grabbing. I would recommend it easily! April 2024

★★★★★
March 3, 2024

Best veggie burger ever,the fries were super delicious, the fresh burger is so good as well, and the Nestea are super cold and refreshing. I like everything about this place. So delicious.It is worth it!

★★★★★
February 29, 2024

One of the best burgers I've had in a while. Incredibly friendly team that was working with urgency to get orders out quickly during a very busy lunch time, and I can see why. The burger was juicy and packed full of flavour. They aren't made frozen patty's making them taste extra fresh. To top it off, the fries were delicious! I will definitely be back for more.

★★★★
March 16, 2021

Great burger and worth a try for those close to any location. I've been to the Richmond Hill location multiple times and I will say this is one of my top favourite burger joints. It was exciting to see a new location open and I went during the opening weekend. The location was packed and busy requiring a wait of over an hour which their online system told us about. The burger came out as expected however the fries were cold and not up to par that I am expecting. Given the craziness of opening weekend, I'll give them the benefit of the doubt.

★★★★★
December 18, 2024

I love their burgers. The waiters are professional, thank you for your service.

★★★★★
November 22, 2024

Great tasting burger and the fries are really good Parking: Parking at the side and in the back Food : 5/5 |

Local Guide
November 22, 2024

Very salty burger.. never had this issue before. It was as if they dumped salt on it. I couldn t eat it.

★★★★★
Local Guide
November 22, 2024

Excellent burgers. So good.

★★★★★
November 22, 2024

Always consistently a great burger and fries love they have the lettuce option as a bunless burger. #managingfoodallergies

★★★★★
Local Guide
October 22, 2024

Got fresh burgers and fries. Made sure they deep fried the fries, before i ordered them. Food was good. Staff was friendly. Parking was easy. I would recommend this burger joint.

★★★★
October 22, 2024

Good food but busy lunch crowd Parking: 3 spots in front only. Food : 5/5 |

★★★★★
October 22, 2024

Burgers are always freshly made to order in a few minutes and the taste is great!

★★★★★
Local Guide
October 22, 2024

taste fresh and delicious

★★★★★
October 22, 2024

Best location! Always a great burger and staff are exceptional.

★★★★★
October 22, 2024

Gourmet burger and fries. You cant get better for the money. Parking: 3 hours free parking in the garage Food : 5/5 |

★★★★★
Local Guide
September 22, 2024

We ordered the melted mushroom burger online and it was the best burger we have had in entire Canada

★★★★★
Local Guide
August 22, 2024

The food was delicious. Kid-friendliness: Both kids enjoyed their meals. Food : 5/5 |

★★★★
Local Guide
July 22, 2024

Love their veggie burger, comes with sauteed vegetables and swiss cheese.

Local Guide
July 22, 2024

We spent 1 hour waiting for 2 burgers we ate in 3 minutes. Everytime we followed up on the order they said it will only take them 10 more minutes but at the end it took 1 hour. Fast food should not take that long. We have our own jobs to get back to. This restaurant needs to limit the amount of orders they take in to prevent this from happening again.

★★★★
Local Guide
July 22, 2024

Good burger. The fries are hit or miss at this location. Staff should also do a better job cleaning the tables. We dined in yesterday and all the tables were sticky and dirty, still had crumbs from other people s food.

Local Guide
July 22, 2024

Tried make me and a guest wait outside in a thunderstorm. Because there were too many people in the restaurant. Because of the super deadly covid lurking...5 people good 7 people badddd.... Im sure theyll be fine without my business but they wont be seeing it ever again at any location.

★★★★★
July 22, 2024

Hem is fantastic! I had an issue with my UberEats order. I called the store and Hem, the location manager, helped me right away without any hesitations. The burger was delicious! And so were the fries!!

★★★★★
Local Guide
July 22, 2024

Ordered via Uber Eats. One of the best burgers in the city!!

★★★★★
Local Guide
June 22, 2024

It was a perfect burger!!! Patty was juicy, all vegetables was fresh and the bread was soft!

★★★★★
June 22, 2024

Best burgers Ive ever had.

★★
June 22, 2024

Place is slow! Food is fine. A combo took 25 min. Wouldn t come here for lunch if you have a fixed schedule.

★★★★★
May 22, 2024

Always provide best service and food! Staff are so nice!

★★★★★
Local Guide
May 22, 2024

Nisar recommended the fresh burger and it was indeed fresh and juicy. Loved the quality of the food and how hot it was. Amazing customer service.

★★★★
Local Guide
May 22, 2024

Good quality burger. Freshly prepared.

★★★★★
May 22, 2024

One of the best burger and fries I ve tried in this city, the fries in this location can be a hit or miss though, sometimes it tastes really STALE like they had made it in the morning and just left it warming until it s ordered. NOT GOOD please fix if you can

★★★★★
Local Guide
May 22, 2024

It has amazing food the employees are nice and they always have groovy tunes going on in the backround.

★★★★★
April 22, 2024

Their burgers are freshly made, well seasoned and great value. Fries are delicious as well.

★★★★★
Local Guide
March 22, 2024

The prices are a bit steep but the quality of the food is top notch. I had a double burger and it was delicious.

★★★★★
Local Guide
March 22, 2024

Delicious Prime burger. Its a 6oz. A Fresh Burger is 4oz - thats the only difference between the two so easy menu. I love this place and will continue coming here. The burger is amazing and the staff are very friendly. I used the pick up uber bogo and the staff even helped me navigate as it was my first time ordering through my app. Thanks for a great meal and experience Jenny and Kai.

March 22, 2024

waited 34 mins for one burger..

March 22, 2024

Avoid this location as they take forever here.. 30 minutes for two burgers is insane

March 22, 2024

I waited 40 minutes for my order..

March 22, 2024

Come to this location if you want to wait 30+ minutes for a burger.. go to the leslie location

Local Guide
March 22, 2024

If you don t have work ethics, stop working and stop harassing customers. So called manager was so rude and don t know how to talk with people. Pathetic Addressing your reply: I am an uber eats driver and got an order at your store for pickup. I arrived at your store and enquired about the order. The other employee was nicely talking to me and told me that it will take 5-7 minutes. I said okay and asked again for reconfirming that it will be done in 7 minutes. Then that so called manager came in between conversation and rudely told me that in their system it shows 11 minutes ETA and lectured me about my job but on my side the ETA is 2 minutes.I politely told him that I was not talking to him and he said he was the manager there and showed his arrogance. And finally he gave 1star on my job platform where I gave 1 star here on Google. Thank you

★★★★★
March 22, 2024

My first time eating from Fresh Burger and I definitely recommend it. The service was great (Hem) food was super tasty and fresh, fries were delicious. Cost is reasonable for what you are getting. Try it! you wont be disappointed. Vegetarian options: Fresh vegetable toppings

★★★★★
Local Guide
February 22, 2024

Super delicious yum

January 22, 2024

Unprofessional staff. Unapologetic for causing inconvenience

★★★★★
Local Guide
January 22, 2024

The burgers were juicy, buns were soft and the fries were excellent! Highly recommend!

★★★★★
Local Guide
January 22, 2024

These burgers are so good and the fries are the best fries I ve had in a while. I had to go back a couple of times in one week because I couldn t get enough highly recommended.

★★★★
Local Guide
January 22, 2024

Really good burgers and fries, and this is coming from a guy who looks like he clearly likes his burgers and fries

★★
Local Guide
December 22, 2023

The burger was average. I ordered the Prime Burger and it was on the dried side. The poutine was good. However, I preferred Harveys or Five Guys for that kind of price.

★★★★★
Local Guide
December 22, 2023

Came here on a winter storm starving was amazing that they were open. I ordered a double they made a mistake and give me a single burger didnt realize until got back home. I called and they told me to come back and they would make it right. I am here now and they kept their word. Great company and honorable. Food is also juicy and amazing, definitely top of my local favorite burger joint from now on.

★★★
December 22, 2023

Amazing staff. But I must say I was kind of disappointed with my order. The burger was good but next time I won t get caramelized onions, there extremely sweet and it just ruins the whole taste of the burger the cali fries aswell I was so excited to try them but also because of the onions it was a no. Next time will definitely get regular onions and poutine.

★★★★★
Local Guide
December 22, 2023

Fresh is right. Thanks Sagar for a wonderful night!

★★
Local Guide
December 22, 2023

Location has gone downhill since opening. I started coming here because I moved. First time was great, no complaints. Second time, I requested online that they keep the fries separate from the sauce since my husband was picking up, home is about 25 mins away and I didn t want the fries to get soggy. I gave them a tip. They completely ignored my request. Fine. Not a huge deal, maybe they didn t see the request because they were busy. Third time was awful. Meat was not fresh, had a weird smell to it. I continued eating it anyway thinking it was my pregnancy hormones that was making the beef smell more pungent. Went straight to the bathroom as I got home and spent an hour there. The location was surprisingly busy when I picked up the order too so meat wasn t fresh even though it was busy? That s the last time I ll order from this location. The one on Leslie is amazing! Never ever had an issue. Burger was always hot and fresh, even had a beautiful crust around the patty unlike this location.

★★★★★
Local Guide
December 22, 2023

Good quality meat. Fresh veggies. Good taste.

Local Guide
December 22, 2023

Dont waste your time or money Seriously!! Very disappointing with food and service

★★★★★
Local Guide
December 22, 2023

Taste really good for ale

★★★★★
Local Guide
December 22, 2023

Great burger. A bit pricy but worth the cost. Maybe a bit less salt on fries, but Ill just ask for less salt next time.

★★★
December 22, 2023

Vegetarian options: I ordered their vegetarian option, No patty just a bunch of sauteed vegetables stuffed between a bun, If you are a vegetarian or do not eat beef avoid this Place.

★★★★★
Local Guide
December 22, 2023

Solid burgers for a decent price

★★★
Local Guide
December 22, 2023

Burger was above average, fries was bad, they gave me all these old broken fries and half of my bag was filled with them. I will say just get burger next time

★★★★
December 22, 2023

Good burger. Tasty poutine on a want-poutine day.

★★★★★
Local Guide
December 22, 2023

Very good burger.

★★★★
December 22, 2023

Pros: The Meat was juicy, and the patty was grilled very well that the meat was still smoking hot when we opened it to eat there. Would go again just for the patty Cons: Limited Topping for burger, mushroom is a premium additional cost. Fountain Drinks was watery. Fries need just a tad bit less salt, but still good Hamburger: 5 Service: 3 (Forgot to pack a fork for a poutine) Environment: I walked into aroma that wasnt on the menu, hitting my noise at full blast upon entering (Either air out shop once in a while or hold back on the scented perfume with non-scented perfume) Overall experience: 4.0 definitely serves good hamburgers, would go again.

★★
December 22, 2023

We were the first customer when we came. Me & my husband ordered combo #1, I was so disappointed for the burger bun is so soggy, tomato was so watery that made it even worse. And the fries was so stale, soggy & burnt like taste. Not a good experience for our first time.

★★★★★
Local Guide
December 22, 2023

This rag tag group of burger aficionados makes the best damned slab of beef going! Even better than dads sunday afternoon barbeques, these burgers are sooooo scrumptious that I actually went to the counter and bought a second. Honestly, put fresh burger on your bucket list cuz you havent lived until youve tried one! Yummy.

★★★★★
Local Guide
December 22, 2023

Juicy burger, fresh ingredients.

★★★★★
Local Guide
December 22, 2023

Very good options. Nice portion sizes and soft buns. Added with their flavourful patties will leave you very satisfied.

Local Guide
December 22, 2023

We order from this location every so often. It s always been pretty decent but today, the two burgers we got were undercooked. Nothing grosses me out more than biting into a burger that is pink. This is not the way it should be, and it isn t usually like this.

★★★
Local Guide
December 22, 2023

Was driving by and decided to stop and grab a Burger,. The guy at the counter took my order, after I got my food. I realized that they were A few Add on I couldnt added. I asked the guy how come you didnt ask me if I wanted anything extra, He immediately offered to add it on which was nice, But I decided not to because youd have to take the burger out play with it all that, But before we can finish the conversation a short guy with glasses jumped out of the back kitchen area. And literally said, well, if you have to ask every customer what they wanted, it would take forever. I said, its that what your job is here. He looked offended and walked away. The guy at the register was doing a great job taking care of this. The little man with a big mouth should have stayed in his position whatever that is, Ill tell you one thing its not customer service. The burger was pretty good the fries okay, It was busy in there, people seemed to like it. But nobody likes About attitude.

★★★★★
Local Guide
December 22, 2023

Beautiful burgers!

Local Guide
December 22, 2023

Ordered a cheeseburger poutine for lunch and I requested extra crispy fries, a well done burger, and my poutine gravy on the side, as I didn t want it to be soggy on my way back to work. Normally when I request extra crispy fries, they re a beautiful golden brown, and when I request the gravy on the side, it remains HOT until I m ready to use it. The gravy? Not even warm when I got to eat it. The cheese curds were somehow meshed into one cold blob of cheese and it looked abysmal (pictured below). I didn t even want to eat it but figured I d at least try it since my money still paid for it..my fries were more salty than the fries at McDonald s, and that s saying a lot. Unfortunately I didn t have time to check my order before I left as I ordered for my team and brought the food back to the office but the disappointment ensued quite quickly. I literally had one bite and decided to starve the rest of the day. I ve had a cheeseburger poutine, exactly the way that I like it, at the dufferin and steeles location on SEVERAL occasions, and they make it right EVERY. TIME. This is not okay.

★★★★★
Local Guide
December 22, 2023

Friendly staff and awesome burgers!

★★★★★
Local Guide
December 22, 2023

This place is giving you a real Sandwich try the veggie one you re not going to get regret of it Very good options. Nice portion sizes and soft buns. Added with their flavourful patties will leave you very satisfied. Vegetarian options: It was so delicious even better than their meat one

★★★★★
December 22, 2023

I came to this location quite a bit in 2021 and I very much wanted to relive the memories so I came to the fanciest restaurant in all of Ontario Fresh Burger I do think the fries were a little crispier than normal but the burger and atmosphere all made up for it. Service was very fast and very helpful. Great prices for a burger, always would recommend to everyone and Tom does a great job at managing a restaurant.

★★★★★
December 22, 2023

Very good, it tastes good

Local Guide
December 22, 2023

The food taste good. The service is good. Only thing is I found hair inside my burger, the waiter exchange a new one, after 2 bites , I found hair again worse part is the hair already stuck into my teeth . It s so disgusting.

★★
Local Guide
December 22, 2023

This place needs people who can read and understand what they read. Service sucks now, screwed up my orders 5 times in a row, management gives people the cold shoulder. Hope this place shuts down. Double cheeseburger but I end up getting a single? Get your house in order.

★★★★
Local Guide
December 22, 2023

A bit expensive. Great food Awesome service Very clean restaurant Will return

★★★★★
Local Guide
December 22, 2023

Burgers were very tasty and juicy. Much better than expected.

★★★
Local Guide
December 22, 2023

Had a mixed experience here. The burgers are actually pretty good, especially the prime burger, on average better than most fast food chains. Unfortunately the tables and chairs werent clean, having to clean them off myself. Also, this might be a hot topic, but I dont agree with fast food joints asking for tips, especially when your combo costs >$15. We got a 3 burgers (only one in a combo) and 3 poutine and ended up paying $70. Burgers are good, but way too overpriced for a fast food joint.

Local Guide
December 22, 2023

I have a 1h lunch break at work When I ordered my combo, the staff said it was backed up and would take 20 minutes. Gives me good enough time to finish my lunch before going to work so I agreed to pay and wait. I ended up getting my food almost an hour after ordering leaving me no time to sit down and eat. I would suggest to anyone who has a timed lunch break to avoid this place at lunch rush hour as you might end up having to eat on your walk back to the office. It is unacceptable to trick customers into thinking they will get their food in 20 minutes but end up taking more than double the time. If they didnt mean to be deceitful, then they were just purely unprofessional. How could you not be able to provide a more accurate time estimate, knowing how many orders you have to fill in front of them? By the time it got to my 20 minute mark, there were plenty other customers in front of me complaining that they had been waiting over a half hour. By then it was too late by then to get my money back and go somewhere else. This place completey disregard and disrespect for customers time.

★★★★
Local Guide
December 22, 2023

There is a beverage dispenser!

★★★★★
Local Guide
December 22, 2023

the burgers are fresh so suits the name

December 22, 2023

The fries are garbage

December 22, 2023

Too long time waiting for food. 15 minutes for one burger. Food

★★★
Local Guide
December 22, 2023

Its a good burger, but not worth the price. Ive had better tasting fries from a fry truck.

★★★★★
Local Guide
December 22, 2023

If theres a burger spot that I can eat every week, once a week, itd be fresh burger. McDonalds, hell nah, burger king, nope. Fresh burger Alll. The. Way.

Local Guide
December 22, 2023

Fresh Burger plunged my dining experience into a nightmarish abyss! What was promised as a mere 10-15 minute wait for two burger combos spiraled into an excruciating 40-minute ordeal. The skeletal crew, led by the hygiene nightmare Sarthak, left me questioning my decision. Sarthak, the multitasking maestro, juggled cash, debit machines, and food, flaunting a disregard for basic sanitation. To add insult to injury, his demeanor towards delivery drivers reached new heights of rudeness and condescension. Amidst the chaos, impatient Uber and other delivery drivers formed a disgruntled congregation. Consider this a cautionary tale I wouldnt dare darken the doorway of this establishment again. The original Leslie Street franchise in Richmond Hill stands as a beacon of hygiene and professionalism, casting a long shadow over this sorry excuse for a branch. Urgent intervention is needed to salvage whats left of the franchises tattered reputation!

★★★★
Local Guide
December 22, 2022

I recently revisited this place twice since I initially gave them a 2 star review on their opening week. The current crew is polite and professional, and the quality of the food is on par with what I have come to expect at Fresh Burger. The burgers are juicy (unlike the burnt patties I previously experienced), and fries were crunchy and properly seasoned. The poutine was well balanced with the right amount of cheese curds and gravy. Some of the fries were still crunchy! The service was relatively quick, albeit both visits were dinner time and was essentially empty. Great turn around, give them a try if you haven t already! BTW, I never contacted their management for their generous offer, so my review is not bias.

★★★
Local Guide
December 22, 2022

It was alright but the fries were too oily. Aint visiting again

★★★★★
Local Guide
December 22, 2022

This burger joint actually stands up to their name. As I ate this burger, all I could think was, this def taste fresh to me!!! All the toppings were so fresh that I honestly felt like I was eating a healthy burger!! I personally enjoyed this whole meal! The service was great and Id def visit this location again!

★★★
Local Guide
December 22, 2022

Typical burger, nothing special. Fries too salty. My co worker ordered a poutine and it was way too salty.

★★★★★
Local Guide
December 22, 2022

It was my first visit to a Fresh Burger. My first impressions: clean and neat, friendly service, gave me timing when my order will be ready (she said about 10 mins, but it felt like much less) which I liked. I ordered a 4oz burger (with onions) and a poutine. The burger was very nice. Poutine was better than I expected. Overall, I enjoyed my meal. I will try to visit again and try the bigger burger with plain fries.

★★★★★
Local Guide
December 22, 2022

Good burgers I was stuffed on the 8oz burger combo, juicy patties. Only go for the prime combo if you have a huge appetite! The fries have some greasy interesting stuff like poutine and Cali fries, but none of us are going to burger joints for healthy food right? Right?!

★★★★★
December 22, 2022

I am not a burger person but fresh burger is just awesome! Love their simple menu. I will never get tired of their burger. Great quality, amazing taste, and good service. It s always fresh. I hope they keep it up. The price is pretty high, but I guess that s because of the quality and taste

December 22, 2022

This location constantly messes up orders! Missing items, giving the wrong items, etc. I love Fresh Burger and have eaten multiple times from the downtown, Yonge-Sheppard, and Richmond Hill locations. But this one by far has the most errors and lowest quality of food. Management needs to take a closer look here because I would bet they lose a lot of money to incorrect orders and complaints.

★★★★★
Local Guide
December 22, 2022

Great burger quick service

★★★★★
Local Guide
December 22, 2022

Nice staff, quick service

December 22, 2022

MOLDY BUN. DO NOT GO! There was mold on the bun they gave me; they gave me the burger in a wrapper so I didn t even realize and ate half of it before I saw the green/grey spot on the bun. Absolutely disgusting, ironic that their name says fresh

★★★★★
December 22, 2022

Delicious beef burgers! If you want to try authentic Canadian food, you must visit here. The staff in this store is very friendly towards the customers.

★★★★
Local Guide
December 22, 2022

Solid burger joint highly recommended but as most things I recommend dining in as the freshness doesnt travel well. Im still an ongoing customer Ive been dining at Fresh Burger since they opened their first location at 16th Avenue and Leslie.

★★★★★
Local Guide
December 22, 2022

Owner/manager clearly cares about the space, its always clean and employees are pleasant to talk to. Food is consistent and taste as it should!

★★★★★
Local Guide
December 22, 2022

This is probably the best fast food burger Ive had. For a small extra price above McDonalds and same as other premium burgers, you get much much better food. they seared the outside without overcooking which was great. Their sauce is good. I had the mushroom cheeseburger and it was the right combination of tastes, not overpowered like so many others. you can actually tastes the meat, the veggies, the mushrooms. We REALLY liked it. My kid wanted to lick the poutines plate! Oh, and the fries are fantastic! by far the best fries outside of a fancy restaurant. Recommended without hesitation.

★★★★★
Local Guide
December 22, 2022

Delicious place for burgers, not as expensive as Five Guys, Gladiator Burger or Burger Factory, etc and tastes just as good!

★★★★★
Local Guide
December 22, 2022

My new fav burger place

★★★★
Local Guide
December 22, 2022

Burgers were good. Cali fries were a let down.

Local Guide
December 22, 2022

I m here now at 9:06 pm on a Thursday and it s closed. Saw a sign that said we close at 6:30pm today, thank you . I m so sick and tired of Toronto restaurants doing this all the time.

★★★★★
Local Guide
December 22, 2022

Great service and amazing staff.

★★★★★
Local Guide
December 22, 2022

One of the best burgers in town. Taste was good with decent size of burger

★★★★
December 22, 2022

Super fresh

★★★★★
December 22, 2022

Great burgers. Fries are good too.

★★
Local Guide
December 22, 2022

I dont know if they changed ownership but todays pickup experience made it seem like they were trying to rip me off. Instead of giving me pop cans like I had asked on my online order, they gave me fountain drink cups. I understand that the cost of the fountain drink is obviously less than canned pop but why give me something that I didnt ask for? On top of this they didnt give me one of the fries for combo 1. How is it possible that an order of fries is left out of a combo? If I hadnt checked then I would have been missing a third of the combo? Overall not a very good experience if they are going to try to take advantage of the customer not checking or taking fountain drinks instead.

December 22, 2022

Disappointed. Too many mistakes on my order. Came home and realized missing burger and fries!

Local Guide
December 22, 2022

Ordered the Combo (Fresh Burger, Fries & Coke) online, when I arrive to pickup, the place was jam packed. I asked about online pick up and I was told to wait in queue behind the cash register. When I got to my turn, I was told that my order was mixed up and given to another person, they have to prepare another order for me. It took over an hour for my order to be ready. Very bad experience with the customer service at this location. There were other people inquired about their online order, they were immediately told that their order was being prepared, but their order was ready on the counter for pickup.

★★★
Local Guide
December 22, 2022

Let me start by saying Im a big fan of Fresh Burger. Ever since the first store popped up in Richmond Hill (2013), I was thrilled that we had a decent burger joint, and bonus, they werent trying to rip us off like the other chains that will remain unnamed. =p I think I still visit the original store more than I do this one - which is less than 5 min from my house. Their overall quality, excellent. Value for money, also quite good. Like another franchise, they dont skimp on the fries, and you always end up satisfying your burger craving. However, my recent experience with this specific location, during a BOGO event, doesnt warrant the praise the Leslie location gets. Ive actually been here about a handful of times since it opened, and this last time was the last straw. I think Im going to have to drive up to Leslie from now on. I ordered online, and it said my order would be ready in about 15 minutes. No problem, I get there early. I see a few UberEats picks up ahead of me, and theres a line of about 6 people as I walk in. All good, I wait patiently by the counter (where theres a sign for online order pickups) waiting for them to call out orders numbers. Unfortunately, this location seems to be lacking in some departments... or maybe the captain of the ship just wasnt running things because they just seemed a little disorganized. The person running cash seemed to be doing their best, but the others seemed to be skulking around, working as slowly as they could. Its the dinner rush, I get it, youre busy. When I worked fast food the dinner rush was the most fun, we were running on all cylinders and the time flew by! My order ended up on the counter, incomplete. I didnt know it was my order at the time, I waited a few minutes, 2 other people picked up their orders. Eventually, I just checked the bag, yup, it was mine... just needed the drinks. I didnt want to be that pushy customer, so I just sat back, waited to see what would happen. Another few minutes went by, and so I became the greasy wheel. Excuse me... no response. Eventually, I spoke up a bit louder to ask for help. Showed my phone to confirm that was my order. One of the employees acknowledge, got me my drinks (though they did run out of Coke - guess no one was restocking the fridge), and as they were returning to their station they mumbled that it was busy. Got home, and heres why this one off review of this franchise under performed. The slow service I can live with, especially while youre running a BOGO event. IMO, if youre going to do that, just have extra hands on deck, especially during a dinner rush. However, the issue was the burgers werent done properly, and the kicker, the top bun on all 3 burgers we ordered seemed like the bread was stale (I dont think they actually were, but something was definitely off), overdone on the griddle/toaster or something. There was a hard, dry crunch to them unlike any other time Ive ever eaten here. Ive probably had Fresh Burger over 50 times by now, and this is the worst its ever been. Id say they are 99% bang on, never a complaint, but this one time, these specific circumstances broke the perfect game. I had an improper order at another location before, and they told me to just pop on in and theyll give me free food later. Gotta love the customer service! Parking: Decent amount of space - behind the store fronts.

★★★★★
December 22, 2022

I ordered 3 burgers from here and when I got home I noticed they made a mistake and put hot peppers on all of the burgers. I called back and the manager said she would give me new burgers whenever I m back in the area. I went back to the location 2 months later and they gave me new burgers without hesitation. That s great customer service and shows how the manager really puts the customers first. Will support this location whenever I m in the area.

★★★★★
Local Guide
December 22, 2022

Great quality beef...! fantastic fries.....I am going back for the mushroom burger next time

★★★★★
Local Guide
December 22, 2022

Salma was the one who assisted us. 5 stars for the great service!

★★★
December 22, 2022

Not bad. Good if youre in the area

December 22, 2022

very bad customer service. Wait more than 30 minutes for my order. very rude cashier.

★★★★★
Local Guide
December 22, 2022

Yummy.

★★★★★
December 22, 2021

The best burgers in the area. Plus great management from Tom holding down rushes while keeping great customer service.

★★
Local Guide
December 22, 2021

I wanted to try them but I was forced to leave because a fight was about to break out between customers. There were way too many people jumping the queue outside and just barging in even though there was a limit to the number of people allowed inside. The kitchen staff was also fighting among themselves because of the pressure from the customers. It was clear that there was no management in place there. I rarely comment on other things except the food and value/cost, but in this case it was exceptional so I felt that I had to give you fair warning.

★★★
Local Guide
December 22, 2021

This was our first time trying their burgers. Our prime burgers were very dry.

★★★★
Local Guide
December 22, 2021

Tried this chain for the first time today. Service was excellent and fast. Burgers taste really good and juicy but the only reason I didnt give it a 5 was that the burger was a bit too pink for my liking. Will ask for well done next time.

★★★★★
Local Guide
December 22, 2021

Great service and food! Always fresh! I will definitely be going back

★★★★★
Local Guide
December 22, 2021

Was extremely happy to see a Fresh Burger pop up closer to home. This location keeps with the Fresh Burger ways and cooks up a great burger and fresh fries. Staff was very friendly.

★★
December 22, 2021

Was looking forward for this new Fresh Burger joint. However I m extremely disappointed in comparison to the location at Leslie and 16th. The food quality was very poor. Fries were very under cooked and the burger that we requested to be well done was under cooked, we can still see the pink inside. I would only go back of the quality changes. Otherwise, I rather drive an extra mile to the Leslie and 16th location.

★★★★★
Local Guide
December 22, 2021

Very fresh burger.

Local Guide
December 22, 2021

Got a bogo coupon from a friend. Wanted to like the place but there wasnt anything nice to say, other than the staff was friendly. Drink machine was broken, so we ended up with smaller cans of pop. They didnt have extra drink cartidges for the machine apparently. Fried were tough and dry, kind of like it was made yesterday and the reheated. Most of them anyway; a few were actually raw. Burgers were bland, cheap supermarket types. Id be surprised if they werent. Worst of all, they were all undercooked all were nice shades of pink. I microwaved my burger but my friend lost her appetite and just tossed it. Never going back.

★★★★★
Local Guide
December 22, 2021

Best staff . Manager is professional super nice guy excellent service, Great burgers ! Fries is one the best i have ate to date !

★★★★★
Local Guide
December 22, 2021

Great burger! Picked up 3 combos for my family, and while it s a little pricey, the quality is definitely there. The food is delicious and fresh, packaged well, and the employees were very friendly and approachable. The place is very clean and spacious, and I felt safe waiting for my order. Cant wait for the pandemic to be over so we can sit and eat inside!

★★★★★
Local Guide
December 22, 2021

Amazing , must try

★★★★★
December 22, 2021

Very friendly environment. The staff are nice and the food is excellent. Definitely recommend

★★★★★
Local Guide
December 22, 2021

From the crisp clean lettuce to the enthusiastic customer service, you cannot go wrong when you are craving a burger.

★★★★★
December 22, 2021

Very glad a quality burger franchise opened up in the area. The food and service is always exceptional. Thanks Tom!

★★★★★
Local Guide
December 22, 2021

Tasty food. Great workers and nice owner.

★★★★★
December 22, 2021

Had my first bite of their burger today and . Delicious and highly recommended!!!! The staff were all wonderful and service was on point! Definitely returning.

★★★★
December 22, 2021

Great burgers. Fresh fries. Superb poutine Loved it. Thank you for staying open till 11pm. It helps people like me

★★★★★
Local Guide
December 22, 2021

5 stars reviews for the SERVICE and The burger 1st of all, the service - TOM is a rockstarrrrr. He is super polite and moving like a person that has 4 hands~~~~ The BURgerS are definitely better the MCdonalds ( but nowadays who really goes to mcdonalds , their burgers suck) I cant really tell the difference b/w Fresh burger, Hero, South st, etc .... as they are all good burgers, but again this is a 5 stars for the food,service and for TOm. TY

★★★★★
Local Guide
December 22, 2021

Forgot to take pictures but please know the food is delicious and so good! Ordered online and the food was ready on time and no wait. Place is clean and orderly. Service was wonderful. Will be back.

★★★★★
December 22, 2021

The burgers and fries were fresh hot and delicious but the customer service was top notch. Especially by Tom who went over and beyond to make sure my familys and my experience was good which is why I had to put in this review. Also the poutine was really good.

★★★★★
Local Guide
December 22, 2021

Great service and convenient location.

★★★★
Local Guide
December 22, 2021

A new good small restaurant located in the office area. There is room for improvement of the foods.

★★★★★
Local Guide
December 22, 2021

First time at Fresh Burger. Absolutely excellent experience from the second you walk in the door. Felt so welcome, greeted right away and so friendly. Patio is now open with 3 clean tables . Great food! Burger and fries were excellent! Definitely be back!

★★★★★
Local Guide
December 22, 2021

Very friendly staff and good burger and fries! (Got take out, plate is mine lol) Free parking for now, I hope it stays that way (or they offer parking validation).

★★★★★
December 22, 2021

SUPER YUM! I love hamburgers and was not disappointed with the quality of the burger and fries here! I took advantage of their grand opening combo deal and will be going back for more. The burger meat was great, great taste, great texture, and cooked perfectly! I bought two 12 oz combos and was happy with the size of the order. Brought it home for the hubby and kids who loved it too! The service was also top notch with the manager, Tom, taking and filling orders. Hes friendly, but not in that fake way. You can tell he enjoys interacting with his customers and wants them to have a good experience. Everyone needs a Tom running their business! #BeLikeTom

★★★★★
December 22, 2021

Honestly the best burger Ive had in a very, very long time....Tom was amazing, absolutely the BEST!, Fantastic customer experience, would highly recommend the Woodbine location.

★★★★★
December 22, 2021

Dropped in for a quick bite and was super delighted I made this stop. Reviews makes a huge difference these days and these guys deserves the recognition. While waiting in line, the gentlemen in front received great customer service. The same was for me. Great energy, respectful and fast service. As for the burger, boy was it tasty and juicy. Fluffy buns and crispy. The Cali fries was amazing. In short, it s a must. Don t miss out.

★★★★★
Local Guide
December 22, 2021

Great burger and fries. Amazing staff and always welcoming. Will return soon!

★★★★★
Local Guide
December 22, 2021

All fresh burger locations are amazing! This one is nice and big. Small patio area (3-4 seats). Friendly staff. Food is delicious.

December 22, 2021

Disappointed. 5 minutes from home fries with dry. And my burger was not cooked through. I only ate 1/4 of it because the rest was just red meat! I would have posted a picture of it but I dont think that would have been appropriate. Needless to say if I ever go back, I would make sure my burger is cooked through.

★★★★★
Local Guide
December 22, 2021

10/10 recommended love this place! ive had their veggie burger and regular patty burgers and i just cant wrap my head around how delicious they both are!! how can u make a veggie burger taste so amazing?? and their regular beef patties r juicy, without the bad smell of meat and just taste gorgeous *chefs kisses* Ive been to this location and another one north of yonge and sheppared and let me tell u that the staff at this location r the loveliest, most polite and just pleasant in every interaction. the place is super clean and well taken care of. specifically this location is super fast. thank me after your first order; youll go back PS. their lettuce wraps are so professional if youre doing keto like i am, do it!

★★
Local Guide
December 22, 2021

Burger is quite good but they messed up my order. Ordered online asking for pickle and onion and it wasnt in the burger. They also only have me 2 of my 3 drinks which I noticed before leaving and they corrected it. Fries arent great it was a bit raw, poutine gravy is too salty. Burger looked slightly undercooked, a bit pink

★★★★★
December 22, 2021

Amazing staff, very friendly, great tasting, would highly recommend this place

★★★★★
December 22, 2021

I love the burger

★★★★★
Local Guide
December 22, 2021

Honestly, prior to this Fresh Burger opening up 5 minutes away from my house, I don t think I was ever really a big burger person. However, now I know this is what a burger should be like - crisp lettuce, flavourful and juicy patties, fresh tomatoes, and a nice bun. Their double primeburger combo offers great value; I m not sure I ve ever seen any other place offer a 12 oz burger and it s a great post-hike treat. The fries are something else too. My brother and I have found our new favourite fry place - so simple yet so good. I even enjoy the soda there so much because it is so fizzy, even though I know it s just from a regular soda fountain. Food aside, I ve visited this location a couple of times now and the service has always been great. Tom is a fantastic manager who knows how to do customer service right, because he s friendly and efficient. Overall, no complaints, great burger and great service. Super excited for my next visit!! :)

★★★★★
Local Guide
December 22, 2021

Amazing burgers

★★★★
Local Guide
December 22, 2021

Burgers pretty good. Would come back.

★★★★★
December 22, 2021

Love the burger Juicy burger Great service.

★★★★★
Local Guide
December 22, 2021

Tom is a great guy. Really fresh ingredients

★★★★★
Local Guide
December 22, 2021

Absolutely excellent burgers here. Never been disappointed.

★★★★★
December 22, 2021

Really good, simple, quality burger. Very friendly staff and service.

★★★★★
Local Guide
December 22, 2021

My go to for burgers!

★★★★★
December 22, 2021

Amazing burger and really friendly staff!

★★★★★
Local Guide
December 22, 2021

Really Good Burgers

★★★★★
December 22, 2021

My friend introduced me to this place and it was amazing ....Customer Service was on point,wish I remembered the servers name.

★★★★★
December 22, 2021

Wow is all I can say. Great customer service. Poutine and burger was absolutely delicious. Was my first time and certainly won t be my last!!! Thank you!

★★★★
Local Guide
December 22, 2021

The house is clean and tidy and the food is delicious

★★★★★
Local Guide
December 22, 2021

Simple burger joint with a limited menu, but what they offer is done well. Juicy burgers, crispy and tasty fries, lots of toppings. I d say it s perhaps a little pricey compared to other burger joints, but still within the expected range for the quality of burger.

★★★★
December 22, 2021

Great burger place. The staff are hard working. The burger are really fresh. 4 stars because BBQ sauce is not a topping.

★★★★★
Local Guide
December 22, 2021

This place is great in so many ways! After trying the airport road location, we wanted to try some of the others, this was the closest to us. This location was just as good in every way. We ordered through the site, it was simple and straightforward. We ordered 3 different meals, each being packaged in its own separate paper bag. Sounds like maybe not a big deal but its super helpful when passing out the food, especially in our vehicle, so thanks for thinking of that! I had the double this time, it was so good! The caramelized onions are no joke, best I ve had anywhere, worth the upgrade, they don t skimp. The fries were spot on as well. My current favourite burger joint!

★★★★★
Local Guide
December 22, 2021

I loved when I got my burger it was hot and when I took a bite you can see the heat and the poutine was decent. Place was clean and followed all COVID protocols.

★★★★★
Local Guide
December 22, 2021

Always fresh made to order. Even the fries.

★★
Local Guide
December 22, 2021

all the fresh burger locations around town are pretty solid. this is a newer location and it holds up as well! for the price, i would eat this over a big mac any day! plus their fries are legit potatoes cut into strips, not processed and refried! also, add caramelized onions to your burger. makes it super juicy and that savoury sweet taste. brings up the whole burger to another level! extra $ but worth it. Edit: had to bring down the stars as they got both my items wrong today. I added caramelized onions and mushrooms (both extra $ items) to both a burger combo, as well as a cheeseburger poutine. The burger only had the onions, and the poutine had neither. In a time where take out is still crucial, I didnt open up the food to check on site. Only found out by the time I got home. The poutine was also completely drenched in gravy. Got the proportions wrong. Without the onions and mushrooms, it also tasty way too salty. Disappointed. Will go back to the Leslie/16th or Yonge/empress locations next time

★★★★★
Local Guide
December 22, 2021

Friendly staff. Quick dinner service. Burgers are, in my opinion, superior to all the other haute burger places. Ill be returning.

★★★★
Local Guide
December 22, 2021

Burgers taste fresh, nicely cooked and doesnt taste like anything unnatural or have any filling in it. Although on the salty side and the fries were not really Crispy, the burger itself was top notch and quite generous in portion if you get the 8 Oz freshburger which is the best value in my opinion. 3.75 to 4 out of 5 stars.

★★★★★
Local Guide
December 22, 2021

Just as good as 16th and Leslie, and they stay open later.

December 22, 2021

Worst veggie burger ever. Random veggies fried in bbq sauce on a bun with no pattie. Awful mess.

★★★★
Local Guide
December 22, 2021

Pretty good burger and fries.

★★★★★
Local Guide
December 22, 2021

Great place for burgers and fries. As their name states theyre fresh, juicy with fluffy toasted buns. Fries were also good as well, crispy Cali fries - they always have the option to add a bit of Cajun for those that want a bit of a punch. In short good food for those that want a quick meal.

Local Guide
December 22, 2021

The person who answered the phone was very rude, just a few minutes after ordering online I realized that I had chosen the wrong address, I called to cancel a hamburger, he replied we can not refund but give it to another customer !!