Hero Certified Burgers in North York

Great staff. Very friendly. Great food

Haven t been here in years .. with a new owner I was so happy to give them another chance Food was fresh, HOT and really good Will definitely be back for the zucchini sticks! Kid-friendliness: Good portions for the little ones . Food should not be wasted!

Clean environment, quick service with best hero tastes

Best burgers in the town. Best quality 100% Halal. Great atmosphere, great dine-in experience.

Best burger with Halal

The food at Hero Burger is extremely fresh and delicious with Halal meat.

Great option in Halal Burger,100% halal food. Excellent service. Exceptional food highly recommend

100% HALAL.. great place.. newly renovated.. great burgers in the town.. excellent taste.. Food

Best burger with Angus beef. Halal

Nice service!

Really good tasting food, and very efficient service.

We ate at Hero burger last week and the manager and staff was very friendly and the burger was very juicy and delicious.

Pretty buns food ngl service was aswell buns

Burgers are dece. Food took forever and some. Waitress was pretty nice doe.

Blue Moon burger is the best of the best!

Very good

New Reno

Great food and Halal burger

Very very good. We will come back for sure.

No good service

In the past, burger meat was cooked and it was perfect, but for the last few months, the meat has been raw and gives a disgusting taste. I will never eat hero burger anymore, I can say that I am disgusted.

Place was clean. Service was good. Food was tasty and came in a good sized portion...

Very nice environment owner is a generous guy and in employees John and Vinay are very good employees

Your store only closes at four or five in the morning, but the clerk is unwilling to take the order I ordered takeout, but he canceled it for me Instead of doing this, its better to get off work normally, and the phone cant be reached.

Great food, surprising prices, and good staff. Enjoyed my time here, nothing to explain.

The place does not smell nice and the floor is always sticky. Used to come here a lot and has been feeling not well after been their last time. They should put more effort into the environment and hygiene

Worst location fro Hero burger, called 4 times, they dont pick up calls fpr phone orders. Ordered online only to find out they didnt even check the online orders had to wait extra 20 mins just for my order. Worst customer service too, the employees were so rude. Will never visit them again

Good food! Great Customer service.

I used to go aloft - they just changed owners and the quality is 10/10. This is now my go to burger spot whenever im in the area!

I went this afternoon to Hero Burger location at Yonge and Sheppard. It s terrible customer service. The man working there didn t say hi or even ask what I wanted. He just stared at me. I said hello and said what I wanted. The food wasn t that great either. If you don t like your job than quit. I would advise not going to this place. For the prices you re charging for food, $10 burger the least you could do is smile and say hi. In todays economy be happy people are still supporting your business by good customer service

I was served an enormous, cold, dry bun. I think there was a hamburger in there somewhere but I couldnt tell.

They ve always been nice to me at this location and the food has always been great. Also closes rather late which is clutch :) Food

Burger was super dry and the sauce was really weird just didn t complement the burger at all. And the Gravy was super salty!! Don t think I ll be ordering from here again. There s better options in this area. 5 Guys and Fresh burgers!!

Vinai was so helpful and the food was great! I recommend the smash burger and the Hitter is just out of this world cheesiness.

The Blue Moon burger at Hero Certified Burgers is a juicy and delicious burger that comes with a 6 oz beef patty, Sesame Poppyseed Bun, Tomato, Lettuce, Portobello Mushrooms, and Blue Cheese. The burger is priced at $14.75 and is served in a clean store environment. However, the back store had a bad smell. Overall, I would recommend trying the Hero Certified burger if you re looking for a tasty burger option.

Ordered the 8oz Action Hero burger on a Sunday evening. Came without lettuce, onion ring like it was supposed to, and the patties tastes like they were soaked in urine. Wouldn t go back here if I was starving. Hero burger in general has a serious Q/A issue.

Watching the street while munching is nice

Very rich natural flavor

Yum

Dry buns

They make in front of you. wow

Extremely salty poutine, bitter tasting smashed burger, didnt taste any beef at all

Uber eats has this 2 for 1 deal on the cheese burger. Has tomato, relish, onion, some white sauce on a poppy seed bun. This deal is probably worth the price. Taste wasnt bad. The patty was 4 oz. Might try the 8oz next time.

I just ordered from this branch. The buns were stale and burnt. So disappointed after coming from work hungry and tired I got this food from a restaurant. Disgusted how they treat customer s upfront and the customers online. This location is the worst.

It used to be my favorite burger place, but, unfortunately, it isnt anymore. Staff had changed and the customer service quality had drastically declined. I understand they were busy and there is no problem with that. However, staff was unnecessarily rude. After a stressful week and day, having the burger was the indulgence I was looking for to relax and enjoy. Instead, I had an unprofessional and unprovoked mistreatment.

Got the regular burger w bacon on lettuce wrap. I am celiac and they took care of my food well. No reactions so 5 stars.

Always stop in when im in the area, burgers are truly good, clean and reasonably priced

I love hero burgers and have been a regular customer of this branch but i al highly disappointed because my Grilled chicken is raw and out of 4 sauces I ordered, they only put lots of mustard. Had to throw my burger this is the worst one i ever had :(

The Spicy Plant-based burger was excellent but a little dry. It just takes way too long to get the order done. Don t come here if you re in a rush

Wouldnt recommend

Worst joint ive been in a while. Waited 45m for a burger, got handed wrong burger. When asked for refund, cashier couldnt remember the order, neither could she punch in correct $ amount for the order.

Worse service compare to other Hero burgers I ordered food to dine in then when the food was prepared they said dine in is closed Megan bad customer service not happy

Great food and amazing service

The Chicken Jalapeño burger is too yummy. The best part is the number of options to choose the bun. I selected poppyseed bun, which blends well with Chicken patty. I would recommend everyone to try this burger at least once. The staff are friendly and helpful :) Recommended dishes

The best Hero Burger in Toronto. I have been eating for the last 5 years from this location and they prepare the burgers always very good.

I had a ball never experienced such a veg spicy burger before .#Spicy Lover

Best customer service and very clean restaurant.

So Ive been eating burgers and fries for a long time; most of the time after work, my day ends with burgers, and Ive tried n no. Of restaurants and QSR like Mc Donald, A&W, Big Smoke, Black Sheep and so many others, but what Ive discovered is that some of these gave me less satisfaction and some of these gave me more than needed or overdo kind of thing, so Ive tried hero certified burgers and guess what I got the balance, bang onn!! Specifically, this branch, as I visit it frequently because it is close to my home. Hero Certified Burgers stand out from other companies in the business thanks to the following seven highlights. Balance in flavour Quantity anticipated Value for the money Cost-effective rates Fill up on food Amazing staff experience and service swift response and providing excellent service Thats my honest opinion; if you dont try it, you wont notice the difference. Im now severely addicted to it and make sure to visit the closest branch at least twice or three times a week. Thank you to the Hero certified burger team. Appreciated

I just order a burger through Uber eats. Honestly one of the worst I ever had!

Great Angus Beef Burgers

Burger is not so good at any hero burger anymore. Meat taste artificial and bland. Won t eat any location again

Dined out and as the dine in area was closed. Ordered a 60z blue moon and 6oz signature burger no tomatoes. Got home opened the bag. There were to signature bugers, no tomatoes. Service was great I hope the other couple enjoyed our meal

Very nice!

Tasty yummy burger and above all Hallal

Absolutely delicious fries and chicken tenders

Perfect place to grab a late night bite. Sakshi was very helpful and so was Pratik. One of the best Hero locations Food : 5/5

Ordered ahead and it was ready. A great burger! Awesome sides as well

This review is only for the food I ordered, which was the Nashville Hot Crispy Chicken Poutine. Im sure other items on the menu are fantastic. This Poutine was either prepared wrong or the recipe is not so good. Dish is way too salty. The gravy overwhelming with salt. The level of heat was good though. I was only able to finish half of it and was trying to pick out least gravey covered pieces.

Fresh food but I was impressed with Badr who was a great person and had a really good customer service. Thank you

Not clean. The store had the air of a not ventilated gym and they cooked the food with their phones in their hands and no hairnets!

Small space, uncaring and un attentive staff. Doesnt have the mulit flavour soda fountain - the only reason to go to hero burger.

I feel like they got some new owners for this location maybe a year ago and it s gone down hill since then. This use to be a great location. Now food takes way too long to prepare. Taste is alright but the worst part is they got rid of the drink machine that allows for different flavours of soda. Will not be supporting this location anymore until they get new owners.

We ordered the Spicy Chicken Sandwich. It was actually spicy which is exactly what we wanted! The size of the sandwich was good along with the piece of chicken. Also got fries and onion rings. Will order again!

The Nashville Chicken Poutine is LITERALLY the saltiest thing Ive ever tasted. I was starving but I couldnt eat it because it was actually inedible...

Excellent burgers! Its a little spot, but its always unoccupied, so its a good place to sit and eat. I ordered onion rings and two smash burgers. The burgers are filling and look nice aswell the onion rings are super crispy!

Terrible

Pretty decent burger

Very nice, clean, friendly. Under all the Hero franchise locations I went before, this one stand out to be the top 5 best I ever experienced. If you can purchase from this store, please do so, you wont regard it!!

Always fresh and tasty

The food was not what I thought works we. The jalapeño kitchen was dry and after asking for only lettuce and tomatoes, pickles and lettuce.. I got no tomatoes, 1/4 piece of lettuce paper thin, two smallest little round paper thin pickles, and a lump up mayonnaise that I did not ask for. A very disappointed customer.. Awful food and price was expensive for what I saw... I threw it away. Never going back. People want to make money without using ingredients as ask. It doesnt take much to put one leaf of lettuce and fold it so I could taste it.. Pictures are deceiving on their site!

So tasty, less fat or grease than another burgers places and great attention by the staff. Really a good place to eat Burgers in Toronto.

Decent.

This location has got a lot better than before. Very good food quality and a very friendly hostess. Highly recommended.

Good burgers, the sweet potato fries are fantastic

Bad food coupled with poor service.

Found this place a couple of weeks ago, I was coming back from picking my younger brother from his highschool. We were hungry so we found this place and decided to check it out, believe me it was the best experience, we will definitely be visiting often. PS: We just moved to the neighborhood and I even took some home for my mom and she gave the same reaction.

The gentleman at the counter was super nice and knowledgeable. Food was fresh

They have the best fish burger!

the best burger is the hood

Excellent place. Good quality, clean store, friendly staff. Highly recommended

Wednesday special, 8oz heavy hitter for like ~$9 ! Should fill me up

Great place the only thing is parking other than that the burgers are fresh the guacamole was fantastic the staff was fantastic as well

People that at serve at HERO BURGER offer excellent customer service Food is exquisite and the variety is mouth watering WELL DONE!!!

We tried their spicy jalapeno crispy chicken burgers combo. It was quite good and flavorful. Its best eaten fresh. Usually when it gets delivered the chicken loses its crispiness. The fries were good too. It isnt as spicy but then again Im accustomed to spicy food. The service was swift and friendly. Did not have to wait long at all. The ambience was pretty warm, clean and nice as well.

So far so good! Ordered from here twice and both times its been yummy. Im kinds bummed out that they dont have the salmon burger here.. thats my jam.. but there is still other great options to choose from and the service was faster here than other hero burgers Ive been to!

Great and quick service!

Delivered order: 1st time ordering and I will never do it again. I found bone and nerves on my burger. It also tastes industrial burger. The package is poor and I believe the delivery guy opened to eat my fries. The package needs to be stapled.

Terrible experience. The chicken was raw, cold and disgusting and when I complaint they straight up said we cant replace and didnt even apologize. The manager and chef pretty much told me to get out. The worst customer service ever. Save your time and money. Do not go to hero burger.

Amazing customer service

Spicy chicken burger was good and cheap. What more do you want from a fast food spot?

Delicious food at a great price. They were also rockstars with the modifications, like we asked for our onion rings to be extra fried and extra crispy and those rings were exactly that! 10/10 would order again!

Does not honour the BOGO (buy one get one free) promo. Hero burger advertises a different promo every day. Sunday July 31st is the 4 oz. Signature burger. Instead of the 4oz. I bought the larger 6 oz burger and asked for the promo, I even offered to take the smaller 4 oz. burger but, Ali who claimed to be the owner, and the cashier refused to apply the promotion. I pointed to the promotion hanging in their window and on the street sign, they refused me. Ali said the burger costs me money, then why the promo? They lost a customer.

The burger quality was so much different than the one I tasted few years ago. Perhaps it is due to my high expectations

Not accessible! Food is good but if its hard to get in, hard to walk around, hard to access the washroom and hard to wash your hands then whats the point? Came in today for another combo but I was on crutches and getting inside was difficult. No automatic door and there was a raised doorway. Its 2022 now and this burger chain needs to modernize. Also, theres no automatic door to the washroom theres no hand dryer no automatic soap dispenser no touchless taps so you have to touch everything which means germs germs germs. Yes it costs money but thats what service to customers is, please upgrade!

Good food. Great customer service. Cashier was friendly! Great overall service.

Blue Cheese is a nice addition but some find it too powerful!

Variety of choices, every day one buy one get one free option from the menu. Friendly personel.

Their burger taste nothing like they used to

Very solid egg burger.

New cashier with low customer service experience. She refused to give Mayo sauce without charging ans she said Mayo is Deep sauce sso she need to charge me. Poor customer service Food : 5/5

Paid 4.69 for only 7 onion rings. Actually a scam

Been at this location before couple of times... their burgers are good, but the service has deteriorated

Delicious and got ready really fast I recommend

Nov17,2022 @ 11:30am .Waiting over 30mins for my order . Lukewarm food

Come for the burger but get it to go. Im a big fan of Hero burgers. They offer natural burgers, high-quality toppings, and a ton of condiments. This location was so-so. The dining was quiet and clean, and lack of other patrons. The dine-in experience lacked the ambiance to make it a memorable experience.

Great taste and quality service. I loved it and enjoyed my meal.

Fast and prompt service. The food was great as usual.

I love the freshness of the products. Really enjoy build your own burger. I had the 8oz angus beef and it was juicy. Love the sweet potatoes fries and onion rings

when I am in this area , I can not stop my self going this place . wow . thanks.

Hero Certified Burgers have a wide selection of meals to choose from. For your burger, you have the choice of fish, chicken, beef and plant based. You also have a choice of burger or sandwich style bun for your meal. A big highlight was their deep fried zucchini. Their burgers are more salty than average and a more on the greasy side

Worse and worse, every time I visit. I had mostly stopped visiting because I had noticed a sharp decline in quality from Hero Burgers since they first opened. Not necessarily across the board for all Hero Burgers, but specifically this location. In particular, their fries are a sin in that they are overdone and soggy; not at all like the more crispy fries Ive had at other locations. But my visit today may have been the last straw. I ordered my usual: the soul burger with lettuce, tomatoes, ancho sauce, and crispy onions. This has always been a burger that made me very happy, but today was very different. For starters, Im not sure if theyve changed the recipe on their soul burger, but that patty was not at all the patty I used to enjoy. Overall it wasnt a bad patty, it was just different and I initially wondered if I was eating meat. Next, the tomato was just ridiculous. I initially thought they had forgotten my tomato, but when I pulled the burger apart I found a slice of tomato about as thick as 3 sheets of printer paper. This was probably the least amount of tomato they could add to the burger in order to legally say they had done so. Similarly, the ancho sauce seemed to be non-existent. If it was in there, I certainly didnt see or taste it. About the only thing that satisfied was the crispy onions... which they were very generous with, in comparison. Finally, just to give it a shot, I got a pack of their new maple tarts that are on offer. Hoo boy, do I regret that! Regrettably, I didnt look at the price and paid about $12 after tax for 6 tarts. The tarts are made by Grandmothers Bake Shoppe and you can buy the exact same product from Walmart for $4. On top of that, they seem to have pulled off the best before sticker so they can sell these to suckers like myself. The tart itself was stale and must have been sitting in their store for weeks. The maple filling, strangely, tasted a little fermented. So thats $12 going to the trash, unfortunately. All in, $25 for a couple of pathetic burgers (my girlfriend had the same order) and terrible fries and another $12 for stale, likely expired maple tarts. Im certainly never going back.

The owner changed? That place was fresh and the employees were nice, but not anymore. The guy who seems to be owner, aggresively took over the cash payment from cashier and did not give receipt to customer and he erased the transction of that cash payment. I work with that POS system so, I know what he is upto. I ordered extra pay of guacamole but they put very little of it. The amount they gave in the burgers were the size of a loonie. I will not be going back there.

Pretty bad burger with soggy bun and fries were fried days ago. Pricey as well. Only good thing was the coke that came with the burger.

Delicious! I really enjoyed their burgers.

Worst hero burger location. They put everything less in their burgers.

Food was amazing

Juicy and delicious burgers at a very decent price.

Ever sine they switched owners I will never come back Ive had this problem 2 times now I order a poutine and they never give you gravy the owner tells me I have to pay for the gravy whats the point of ordering a outline with barely any gravy. Your paying for a poutine meaning cheese and gravy she told me you have to pay extra. Im never coming back here the last ownerthe was running this place would always give you gray and never ask you to pay this one is just horrible customer service!

Expensive, never less than $ 12 basic Hamburgers

Small portions and poor quality. Doesnt take amex even though listed on amex small business.

Sorry guys but it was a rubbish burger overcooked dry and tasteless.

Good food and nice staff. I recommend this place to everyone.

I had the vegan veal sandwich it was quite good.

Great place for burgers! I ordered the spicy chicken burger and it did not disappoint. The chicken was well-cooked and crispy. The sauce was flavourful and the addition of pickles was perfect to complete the meal. A great spot for a quick meal/takeout. The staff is super friendly and offered to bring our food to the table since we were dining in. The only caveat is that it is a little pricy and you have to pay 50 cents for extra sauces. Except for the price, the place is good.

This location must have changed hands during the pandemic. Both the service and food were excellent the second last time I visited, which was in February 2020. Loved the Egg Burger and Mushroom Poutine back then, they were my go-to orders. The staff treated me with kindness and respect. But, the last time I visited and it will remain the last a few days ago, I was shocked at how much worse the service and especially the food had gotten. I was waiting much longer for my order to come out, and once it finally came out, the food was incredibly bland. The burger seriously tasted like nothing. I also only got two ketchup packets in the bag for my large fries. Oh yeah, they also switched from the small tubs of Heinz ketchup to McDonalds style ketchup packets. All in all, a shockingly poor experience from the new owner of this location. Ill be sure to get my fill somewhere else.

Excellent service. Very clean place.

One of the best burgers I had so far

Food was fantastic, but it took forever and staff was a little rude.

Let me start by saying the staff are super friendly. However, the buns were stale. It felt like the buns had been warmed up and then rewarmed for us when we got there. For a burger joint, the bun is critical. Thats the first thing I taste. And having the bun be stale took away from the rest of the experience.

A diverse menu. The egg burger is good. The two fish ones as well. It is prepared while you wait.

The worst burger and the worst poutine... I ate it again at the Fairview Mall Hero Burger because it was delicious, but the burger at this branch tasted different and I was disappointed. The hamburger bun was dry and crumbly, and the poutine came out under-fried and tasted the worst.

Wasnt to crazy about burger but service was fast

Very good ... just take a long time to be ready

The service was great, we didnt wait long for the food, and they went an extra step and brought the food out to us since we waited outside, and the food was great! Honestly one of the best HB Ive tried.

Terrible service, super slow, dont give you the toppings you ordered and the burger wasnt made properly. Dont come to this location

Don t allow to use washroom to essential worker

No washroom for essential workers.Need to buy something if you wanna use washroom.Good job guys.

No washroom for essential workers. They ask to buy something to access washroom.

Why do people insist on over cooking food? Now I have to go buy something else for lunch :(

A cool burger... the closest taste to Iranian burgers

Ordered a side of meatless chicken tenders and received real chicken. Called the store in hopes to resolve the issue but the employee on the phone just gaslighted me instead, blaming me for not reading the order screen correctly and kept insisting I said chicken even though I repeatedly said meatless while ordering. Such a shame, she delivered great customer service in-store so it was upsetting not having the same experience through the phone.

Bring back the lobster burger!!!

Nice tasting burger the fries where not so great.

Tried the Crispy Chicken Jalapeño... Wow!!! Hot, but very good. Their fries were fresh and crispy.

Rural location, staff good. Fast food.

Amazing burgers, the ladies there are super nicer and make an amazing burger !

Always loved this hero burger until the owner parked where he shouldnt and it looked like he was going to hit the customers cars. I asked whose car it was because I was nervous and he goes its my restaurant I can park where I want. As a customer theres only a few spots and I shouldnt be nervous that by taking one of those spots an idling car cant get out. Not a good experience this time. This owner needs to put his customers experience before his own. Parking right by the door on the sidewalk is unacceptable.

The staff are always really friendly and quick :)

Burges is amazing. Good service.