Hero Certified Burgers in North York

4698 Yonge St, North York, ON M2N 5M4, Canada

★★★★☆
(961 reviews)
Categories: Hamburger restaurant Fast food restaurant

About

Cheerful venture producing burgers with thoughtfully sourced ingredients, plus shakes & sides.

Website
heroburgers.com
Address
4698 Yonge St, North York, ON M2N 5M4, Canada
Plus Code
QH5Q+MM North York, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–11 PM
Tuesday
11 AM–11 PM
Wednesday
11 AM–11 PM
Thursday
11 AM–11 PM
Friday
11 AM–11 PM
Saturday
11 AM–11 PM
Sunday
11 AM–11 PM

Services

Service options
Outdoor seating No-contact delivery Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible seating Assistive hearing loop Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Offerings
Halal food Late-night food Vegetarian options
Dining options
Lunch Dinner Catering Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
961 reviews

Most Mentioned

halal (26) poutine (16) fast food (15) parking (11) spicy (10) bun (10) signature (7) milkshakes (7) egg burger (5) dining (5)
5 stars
476
4 stars
262
3 stars
108
2 stars
36
1 stars
79
★★★★★
December 15, 2024

Hero Burger exceeded all my expectations! The burgers were perfectly cooked, packed with flavor, and made with fresh ingredients. The fries were crispy and delicious, and the milkshake was the perfect finishing touch. The staff was friendly, and the service was quick and efficient. Everything about my visit was flawless. Highly recommend for anyone craving a top-quality burger experience!

★★★★
December 11, 2024

Food was excellent! But there was only one person working (weekday lunch hour) -making EVERYTHING plus cash register. Waited half an hour for food. Tasted so good, but they need more employees! Poor guy

★★★★★
December 9, 2024

I recently visited Hero Burger, and I have to say, I’m so happy to have discovered this place! Not only is the food absolutely delicious, but I was thrilled to find that it’s 100% halal. It’s hard to find a great burger spot that offers halal options, so I really appreciate that Hero Burger caters to this. The burger was juicy. Wings are so good and nicely spiced. Definitely be coming to this location seating was clean too we had fun!

★★★★★
December 1, 2024

This place majorly changed under the new owner Mr. Ubaid. I'm a big fan of the Poutine with beef patty which apparently is replaced with Nashville chicken poutine now. He came to me and asked what I wanted and he kindly offered me to change the current poutine to the one I liked. The kitchen is now very clean, staff are very polite and friendly and asked about my day. 100% recommended.

★★★★★
November 30, 2024

Absolutely amazing experience at Hero Certified Burgers! The fact that they offer 100% halal options is such a relief, and the quality of the food is outstanding. The burgers were juicy, fresh, and packed with flavor, and the variety of toppings made it even better.Highly recommend this place to anyone looking for a delicious halal burger experience. Definitely 5 stars!

★★★★★
November 30, 2024

Newly renovated restaurant. Burgers are delicious and fresh. I highly recommend this location. Customer service is exceptional.

★★★★★
November 28, 2024

The service was incredible from the moment we entered, they helped us all time and the food was good and fast. My kids felt comfy

February 16, 2018

I was one of their regulars for the past 10 years but in 2023 someone else started managing this place. Terrible terrible terrible customer service since then for multiple occasions. Last one was a couple of days ago. Ordered through their Hero App. They sent me someone else's order. I refused, they told the delivery guy to come back again and pick up the correct order. The delivery guy ended up doing 2 trips. When i received my ordered after almost an hour late, part of my order was still messed up. Smashed up burgers with almost burned meat on some of them and 3 of the burgers were missing the ingredients i asked for. Meat was greasy. I have been coming here for almost 10 years. Used to be way better. NOT ANYMORE. So,I contacted them many times that day. They refused to send the burgers with correct ingredients. They refused to give refund for at least 3 of them that they were missing almost all the ingredients we asked for. They keep handing the phone over to each other without taking any responsibility or offering any solution, told me some manager called Pratik will handle the issue. They did not do anything to fix their mistakes. Finally they told me if i go to their store next day, they can issue a refund. When i went there, another clueless cashier tried to call the manager. That manager avoided and did not give refund as well. Complete waste of time. Never going there and i am sending this review to their company as well.

★★★★★
December 21, 2024

Great staff. Very friendly. Great food

★★★★★
Local Guide
December 21, 2024

Haven t been here in years .. with a new owner I was so happy to give them another chance Food was fresh, HOT and really good Will definitely be back for the zucchini sticks! Kid-friendliness: Good portions for the little ones . Food should not be wasted!

★★★★★
December 21, 2024

Clean environment, quick service with best hero tastes

★★★★★
Local Guide
December 20, 2024

Best burgers in the town. Best quality 100% Halal. Great atmosphere, great dine-in experience.

★★★★★
December 16, 2024

Best burger with Halal

★★★★★
December 16, 2024

The food at Hero Burger is extremely fresh and delicious with Halal meat.

★★★★★
December 15, 2024

Great option in Halal Burger,100% halal food. Excellent service. Exceptional food highly recommend

★★★★★
December 8, 2024

100% HALAL.. great place.. newly renovated.. great burgers in the town.. excellent taste.. Food

★★★★★
December 8, 2024

Best burger with Angus beef. Halal

★★★★★
December 8, 2024

Nice service!

★★★★★
December 8, 2024

Really good tasting food, and very efficient service.

★★★★★
December 8, 2024

We ate at Hero burger last week and the manager and staff was very friendly and the burger was very juicy and delicious.

★★
December 8, 2024

Pretty buns food ngl service was aswell buns

★★
December 8, 2024

Burgers are dece. Food took forever and some. Waitress was pretty nice doe.

★★★★★
December 1, 2024

Blue Moon burger is the best of the best!

★★★★★
December 1, 2024

Very good

★★★★★
December 1, 2024

New Reno

★★★★★
December 1, 2024

Great food and Halal burger

★★★★★
December 1, 2024

Very very good. We will come back for sure.

Local Guide
July 22, 2024

No good service

June 22, 2024

In the past, burger meat was cooked and it was perfect, but for the last few months, the meat has been raw and gives a disgusting taste. I will never eat hero burger anymore, I can say that I am disgusted.

★★★★★
Local Guide
June 22, 2024

Place was clean. Service was good. Food was tasty and came in a good sized portion...

★★★★★
Local Guide
May 22, 2024

Very nice environment owner is a generous guy and in employees John and Vinay are very good employees

★★★★★
Local Guide
May 22, 2024

Your store only closes at four or five in the morning, but the clerk is unwilling to take the order I ordered takeout, but he canceled it for me Instead of doing this, its better to get off work normally, and the phone cant be reached.

★★★★★
Local Guide
May 22, 2024

Great food, surprising prices, and good staff. Enjoyed my time here, nothing to explain.

★★
Local Guide
May 22, 2024

The place does not smell nice and the floor is always sticky. Used to come here a lot and has been feeling not well after been their last time. They should put more effort into the environment and hygiene

Local Guide
April 22, 2024

Worst location fro Hero burger, called 4 times, they dont pick up calls fpr phone orders. Ordered online only to find out they didnt even check the online orders had to wait extra 20 mins just for my order. Worst customer service too, the employees were so rude. Will never visit them again

★★★★★
March 22, 2024

Good food! Great Customer service.

★★★★★
Local Guide
March 22, 2024

I used to go aloft - they just changed owners and the quality is 10/10. This is now my go to burger spot whenever im in the area!

Local Guide
February 22, 2024

I went this afternoon to Hero Burger location at Yonge and Sheppard. It s terrible customer service. The man working there didn t say hi or even ask what I wanted. He just stared at me. I said hello and said what I wanted. The food wasn t that great either. If you don t like your job than quit. I would advise not going to this place. For the prices you re charging for food, $10 burger the least you could do is smile and say hi. In todays economy be happy people are still supporting your business by good customer service

Local Guide
February 22, 2024

I was served an enormous, cold, dry bun. I think there was a hamburger in there somewhere but I couldnt tell.

★★★★★
February 22, 2024

They ve always been nice to me at this location and the food has always been great. Also closes rather late which is clutch :) Food

Local Guide
February 22, 2024

Burger was super dry and the sauce was really weird just didn t complement the burger at all. And the Gravy was super salty!! Don t think I ll be ordering from here again. There s better options in this area. 5 Guys and Fresh burgers!!

★★★★★
Local Guide
January 22, 2024

Vinai was so helpful and the food was great! I recommend the smash burger and the Hitter is just out of this world cheesiness.

★★★★
Local Guide
January 22, 2024

The Blue Moon burger at Hero Certified Burgers is a juicy and delicious burger that comes with a 6 oz beef patty, Sesame Poppyseed Bun, Tomato, Lettuce, Portobello Mushrooms, and Blue Cheese. The burger is priced at $14.75 and is served in a clean store environment. However, the back store had a bad smell. Overall, I would recommend trying the Hero Certified burger if you re looking for a tasty burger option.

Local Guide
January 22, 2024

Ordered the 8oz Action Hero burger on a Sunday evening. Came without lettuce, onion ring like it was supposed to, and the patties tastes like they were soaked in urine. Wouldn t go back here if I was starving. Hero burger in general has a serious Q/A issue.

★★★★★
December 22, 2023

Watching the street while munching is nice

★★★★★
Local Guide
December 22, 2023

Very rich natural flavor

★★★★★
Local Guide
December 22, 2023

Yum

★★★★
Local Guide
December 22, 2023

Dry buns

★★★★★
December 22, 2023

They make in front of you. wow

December 22, 2023

Extremely salty poutine, bitter tasting smashed burger, didnt taste any beef at all

★★★★★
Local Guide
December 22, 2023

Uber eats has this 2 for 1 deal on the cheese burger. Has tomato, relish, onion, some white sauce on a poppy seed bun. This deal is probably worth the price. Taste wasnt bad. The patty was 4 oz. Might try the 8oz next time.

December 22, 2023

I just ordered from this branch. The buns were stale and burnt. So disappointed after coming from work hungry and tired I got this food from a restaurant. Disgusted how they treat customer s upfront and the customers online. This location is the worst.

★★
Local Guide
December 22, 2023

It used to be my favorite burger place, but, unfortunately, it isnt anymore. Staff had changed and the customer service quality had drastically declined. I understand they were busy and there is no problem with that. However, staff was unnecessarily rude. After a stressful week and day, having the burger was the indulgence I was looking for to relax and enjoy. Instead, I had an unprofessional and unprovoked mistreatment.

★★★★★
December 22, 2023

Got the regular burger w bacon on lettuce wrap. I am celiac and they took care of my food well. No reactions so 5 stars.

★★★★★
Local Guide
December 22, 2023

Always stop in when im in the area, burgers are truly good, clean and reasonably priced

Local Guide
December 22, 2023

I love hero burgers and have been a regular customer of this branch but i al highly disappointed because my Grilled chicken is raw and out of 4 sauces I ordered, they only put lots of mustard. Had to throw my burger this is the worst one i ever had :(

★★★
December 22, 2023

The Spicy Plant-based burger was excellent but a little dry. It just takes way too long to get the order done. Don t come here if you re in a rush

★★★
Local Guide
December 22, 2023

Wouldnt recommend

December 22, 2023

Worst joint ive been in a while. Waited 45m for a burger, got handed wrong burger. When asked for refund, cashier couldnt remember the order, neither could she punch in correct $ amount for the order.

Local Guide
December 22, 2023

Worse service compare to other Hero burgers I ordered food to dine in then when the food was prepared they said dine in is closed Megan bad customer service not happy

★★★★★
December 22, 2023

Great food and amazing service

★★★★★
December 22, 2023

The Chicken Jalapeño burger is too yummy. The best part is the number of options to choose the bun. I selected poppyseed bun, which blends well with Chicken patty. I would recommend everyone to try this burger at least once. The staff are friendly and helpful :) Recommended dishes

★★★★★
December 22, 2023

The best Hero Burger in Toronto. I have been eating for the last 5 years from this location and they prepare the burgers always very good.

★★★★★
December 22, 2023

I had a ball never experienced such a veg spicy burger before .#Spicy Lover

★★★★★
December 22, 2023

Best customer service and very clean restaurant.

★★★★★
Local Guide
December 22, 2023

So Ive been eating burgers and fries for a long time; most of the time after work, my day ends with burgers, and Ive tried n no. Of restaurants and QSR like Mc Donald, A&W, Big Smoke, Black Sheep and so many others, but what Ive discovered is that some of these gave me less satisfaction and some of these gave me more than needed or overdo kind of thing, so Ive tried hero certified burgers and guess what I got the balance, bang onn!! Specifically, this branch, as I visit it frequently because it is close to my home. Hero Certified Burgers stand out from other companies in the business thanks to the following seven highlights. Balance in flavour Quantity anticipated Value for the money Cost-effective rates Fill up on food Amazing staff experience and service swift response and providing excellent service Thats my honest opinion; if you dont try it, you wont notice the difference. Im now severely addicted to it and make sure to visit the closest branch at least twice or three times a week. Thank you to the Hero certified burger team. Appreciated

December 22, 2023

I just order a burger through Uber eats. Honestly one of the worst I ever had!

★★★★★
Local Guide
December 22, 2023

Great Angus Beef Burgers

★★
Local Guide
December 22, 2023

Burger is not so good at any hero burger anymore. Meat taste artificial and bland. Won t eat any location again

★★★★
Local Guide
December 22, 2023

Dined out and as the dine in area was closed. Ordered a 60z blue moon and 6oz signature burger no tomatoes. Got home opened the bag. There were to signature bugers, no tomatoes. Service was great I hope the other couple enjoyed our meal

★★★★★
Local Guide
December 22, 2023

Very nice!

★★★★★
December 22, 2023

Tasty yummy burger and above all Hallal

★★★★★
Local Guide
December 22, 2023

Absolutely delicious fries and chicken tenders

★★★★★
December 22, 2023

Perfect place to grab a late night bite. Sakshi was very helpful and so was Pratik. One of the best Hero locations Food : 5/5

★★★★★
December 22, 2023

Ordered ahead and it was ready. A great burger! Awesome sides as well

★★★
Local Guide
December 22, 2023

This review is only for the food I ordered, which was the Nashville Hot Crispy Chicken Poutine. Im sure other items on the menu are fantastic. This Poutine was either prepared wrong or the recipe is not so good. Dish is way too salty. The gravy overwhelming with salt. The level of heat was good though. I was only able to finish half of it and was trying to pick out least gravey covered pieces.

★★★★★
December 22, 2023

Fresh food but I was impressed with Badr who was a great person and had a really good customer service. Thank you

December 22, 2023

Not clean. The store had the air of a not ventilated gym and they cooked the food with their phones in their hands and no hairnets!

Local Guide
December 22, 2023

Small space, uncaring and un attentive staff. Doesnt have the mulit flavour soda fountain - the only reason to go to hero burger.

December 22, 2023

I feel like they got some new owners for this location maybe a year ago and it s gone down hill since then. This use to be a great location. Now food takes way too long to prepare. Taste is alright but the worst part is they got rid of the drink machine that allows for different flavours of soda. Will not be supporting this location anymore until they get new owners.

★★★★★
Local Guide
December 22, 2023

We ordered the Spicy Chicken Sandwich. It was actually spicy which is exactly what we wanted! The size of the sandwich was good along with the piece of chicken. Also got fries and onion rings. Will order again!

Local Guide
December 22, 2023

The Nashville Chicken Poutine is LITERALLY the saltiest thing Ive ever tasted. I was starving but I couldnt eat it because it was actually inedible...

★★★★★
Local Guide
December 22, 2023

Excellent burgers! Its a little spot, but its always unoccupied, so its a good place to sit and eat. I ordered onion rings and two smash burgers. The burgers are filling and look nice aswell the onion rings are super crispy!

December 22, 2023

Terrible

★★★★
Local Guide
December 22, 2023

Pretty decent burger

★★★★★
Local Guide
December 22, 2022

Very nice, clean, friendly. Under all the Hero franchise locations I went before, this one stand out to be the top 5 best I ever experienced. If you can purchase from this store, please do so, you wont regard it!!

★★★★★
Local Guide
December 22, 2022

Always fresh and tasty

Local Guide
December 22, 2022

The food was not what I thought works we. The jalapeño kitchen was dry and after asking for only lettuce and tomatoes, pickles and lettuce.. I got no tomatoes, 1/4 piece of lettuce paper thin, two smallest little round paper thin pickles, and a lump up mayonnaise that I did not ask for. A very disappointed customer.. Awful food and price was expensive for what I saw... I threw it away. Never going back. People want to make money without using ingredients as ask. It doesnt take much to put one leaf of lettuce and fold it so I could taste it.. Pictures are deceiving on their site!

★★★★★
Local Guide
December 22, 2022

So tasty, less fat or grease than another burgers places and great attention by the staff. Really a good place to eat Burgers in Toronto.

★★★
December 22, 2022

Decent.

★★★★★
Local Guide
December 22, 2022

This location has got a lot better than before. Very good food quality and a very friendly hostess. Highly recommended.

★★★★
Local Guide
December 22, 2022

Good burgers, the sweet potato fries are fantastic

Local Guide
December 22, 2022

Bad food coupled with poor service.

★★★★
December 22, 2022

Found this place a couple of weeks ago, I was coming back from picking my younger brother from his highschool. We were hungry so we found this place and decided to check it out, believe me it was the best experience, we will definitely be visiting often. PS: We just moved to the neighborhood and I even took some home for my mom and she gave the same reaction.

★★★★★
Local Guide
December 22, 2022

The gentleman at the counter was super nice and knowledgeable. Food was fresh

★★★★
Local Guide
December 22, 2022

They have the best fish burger!

★★★★★
Local Guide
December 22, 2022

the best burger is the hood

★★★★★
Local Guide
December 22, 2022

Excellent place. Good quality, clean store, friendly staff. Highly recommended

★★★★
Local Guide
December 22, 2022

Wednesday special, 8oz heavy hitter for like ~$9 ! Should fill me up

★★★★★
Local Guide
December 22, 2022

Great place the only thing is parking other than that the burgers are fresh the guacamole was fantastic the staff was fantastic as well

★★★★★
Local Guide
December 22, 2022

People that at serve at HERO BURGER offer excellent customer service Food is exquisite and the variety is mouth watering WELL DONE!!!

★★★★★
Local Guide
December 22, 2022

We tried their spicy jalapeno crispy chicken burgers combo. It was quite good and flavorful. Its best eaten fresh. Usually when it gets delivered the chicken loses its crispiness. The fries were good too. It isnt as spicy but then again Im accustomed to spicy food. The service was swift and friendly. Did not have to wait long at all. The ambience was pretty warm, clean and nice as well.

★★★★
Local Guide
December 22, 2022

So far so good! Ordered from here twice and both times its been yummy. Im kinds bummed out that they dont have the salmon burger here.. thats my jam.. but there is still other great options to choose from and the service was faster here than other hero burgers Ive been to!

★★★★★
December 22, 2022

Great and quick service!

Local Guide
December 22, 2022

Delivered order: 1st time ordering and I will never do it again. I found bone and nerves on my burger. It also tastes industrial burger. The package is poor and I believe the delivery guy opened to eat my fries. The package needs to be stapled.

December 22, 2022

Terrible experience. The chicken was raw, cold and disgusting and when I complaint they straight up said we cant replace and didnt even apologize. The manager and chef pretty much told me to get out. The worst customer service ever. Save your time and money. Do not go to hero burger.

★★★★★
Local Guide
December 22, 2022

Amazing customer service

★★★★
Local Guide
December 22, 2022

Spicy chicken burger was good and cheap. What more do you want from a fast food spot?

★★★★★
Local Guide
December 22, 2022

Delicious food at a great price. They were also rockstars with the modifications, like we asked for our onion rings to be extra fried and extra crispy and those rings were exactly that! 10/10 would order again!

December 22, 2022

Does not honour the BOGO (buy one get one free) promo. Hero burger advertises a different promo every day. Sunday July 31st is the 4 oz. Signature burger. Instead of the 4oz. I bought the larger 6 oz burger and asked for the promo, I even offered to take the smaller 4 oz. burger but, Ali who claimed to be the owner, and the cashier refused to apply the promotion. I pointed to the promotion hanging in their window and on the street sign, they refused me. Ali said the burger costs me money, then why the promo? They lost a customer.

★★★
Local Guide
December 22, 2022

The burger quality was so much different than the one I tasted few years ago. Perhaps it is due to my high expectations

★★★
Local Guide
December 22, 2022

Not accessible! Food is good but if its hard to get in, hard to walk around, hard to access the washroom and hard to wash your hands then whats the point? Came in today for another combo but I was on crutches and getting inside was difficult. No automatic door and there was a raised doorway. Its 2022 now and this burger chain needs to modernize. Also, theres no automatic door to the washroom theres no hand dryer no automatic soap dispenser no touchless taps so you have to touch everything which means germs germs germs. Yes it costs money but thats what service to customers is, please upgrade!

★★★★★
December 22, 2022

Good food. Great customer service. Cashier was friendly! Great overall service.

★★★★
Local Guide
December 22, 2022

Blue Cheese is a nice addition but some find it too powerful!

★★★★
Local Guide
December 22, 2022

Variety of choices, every day one buy one get one free option from the menu. Friendly personel.

★★
December 22, 2022

Their burger taste nothing like they used to

★★★★
Local Guide
December 22, 2022

Very solid egg burger.

★★★
Local Guide
December 22, 2022

New cashier with low customer service experience. She refused to give Mayo sauce without charging ans she said Mayo is Deep sauce sso she need to charge me. Poor customer service Food : 5/5

December 22, 2022

Paid 4.69 for only 7 onion rings. Actually a scam

★★★
Local Guide
December 22, 2022

Been at this location before couple of times... their burgers are good, but the service has deteriorated

★★★★★
December 22, 2022

Delicious and got ready really fast I recommend

Local Guide
December 22, 2022

Nov17,2022 @ 11:30am .Waiting over 30mins for my order . Lukewarm food

★★★
Local Guide
December 22, 2022

Come for the burger but get it to go. Im a big fan of Hero burgers. They offer natural burgers, high-quality toppings, and a ton of condiments. This location was so-so. The dining was quiet and clean, and lack of other patrons. The dine-in experience lacked the ambiance to make it a memorable experience.

★★★★★
Local Guide
December 22, 2022

Great taste and quality service. I loved it and enjoyed my meal.

★★★★★
Local Guide
December 22, 2021

Fast and prompt service. The food was great as usual.

★★★★★
Local Guide
December 22, 2021

I love the freshness of the products. Really enjoy build your own burger. I had the 8oz angus beef and it was juicy. Love the sweet potatoes fries and onion rings

★★★★★
December 22, 2021

when I am in this area , I can not stop my self going this place . wow . thanks.

★★★★
Local Guide
December 22, 2021

Hero Certified Burgers have a wide selection of meals to choose from. For your burger, you have the choice of fish, chicken, beef and plant based. You also have a choice of burger or sandwich style bun for your meal. A big highlight was their deep fried zucchini. Their burgers are more salty than average and a more on the greasy side

Local Guide
December 22, 2021

Worse and worse, every time I visit. I had mostly stopped visiting because I had noticed a sharp decline in quality from Hero Burgers since they first opened. Not necessarily across the board for all Hero Burgers, but specifically this location. In particular, their fries are a sin in that they are overdone and soggy; not at all like the more crispy fries Ive had at other locations. But my visit today may have been the last straw. I ordered my usual: the soul burger with lettuce, tomatoes, ancho sauce, and crispy onions. This has always been a burger that made me very happy, but today was very different. For starters, Im not sure if theyve changed the recipe on their soul burger, but that patty was not at all the patty I used to enjoy. Overall it wasnt a bad patty, it was just different and I initially wondered if I was eating meat. Next, the tomato was just ridiculous. I initially thought they had forgotten my tomato, but when I pulled the burger apart I found a slice of tomato about as thick as 3 sheets of printer paper. This was probably the least amount of tomato they could add to the burger in order to legally say they had done so. Similarly, the ancho sauce seemed to be non-existent. If it was in there, I certainly didnt see or taste it. About the only thing that satisfied was the crispy onions... which they were very generous with, in comparison. Finally, just to give it a shot, I got a pack of their new maple tarts that are on offer. Hoo boy, do I regret that! Regrettably, I didnt look at the price and paid about $12 after tax for 6 tarts. The tarts are made by Grandmothers Bake Shoppe and you can buy the exact same product from Walmart for $4. On top of that, they seem to have pulled off the best before sticker so they can sell these to suckers like myself. The tart itself was stale and must have been sitting in their store for weeks. The maple filling, strangely, tasted a little fermented. So thats $12 going to the trash, unfortunately. All in, $25 for a couple of pathetic burgers (my girlfriend had the same order) and terrible fries and another $12 for stale, likely expired maple tarts. Im certainly never going back.

December 22, 2021

The owner changed? That place was fresh and the employees were nice, but not anymore. The guy who seems to be owner, aggresively took over the cash payment from cashier and did not give receipt to customer and he erased the transction of that cash payment. I work with that POS system so, I know what he is upto. I ordered extra pay of guacamole but they put very little of it. The amount they gave in the burgers were the size of a loonie. I will not be going back there.

Local Guide
December 22, 2021

Pretty bad burger with soggy bun and fries were fried days ago. Pricey as well. Only good thing was the coke that came with the burger.

★★★★★
December 22, 2021

Delicious! I really enjoyed their burgers.

December 22, 2021

Worst hero burger location. They put everything less in their burgers.

★★★★★
December 22, 2021

Food was amazing

★★★★★
Local Guide
December 22, 2021

Juicy and delicious burgers at a very decent price.

December 22, 2021

Ever sine they switched owners I will never come back Ive had this problem 2 times now I order a poutine and they never give you gravy the owner tells me I have to pay for the gravy whats the point of ordering a outline with barely any gravy. Your paying for a poutine meaning cheese and gravy she told me you have to pay extra. Im never coming back here the last ownerthe was running this place would always give you gray and never ask you to pay this one is just horrible customer service!

★★★★
Local Guide
December 22, 2021

Expensive, never less than $ 12 basic Hamburgers

★★
December 22, 2021

Small portions and poor quality. Doesnt take amex even though listed on amex small business.

★★
December 22, 2021

Sorry guys but it was a rubbish burger overcooked dry and tasteless.

★★★★★
Local Guide
December 22, 2021

Good food and nice staff. I recommend this place to everyone.

★★★★★
Local Guide
December 22, 2021

I had the vegan veal sandwich it was quite good.

★★★★
Local Guide
December 22, 2021

Great place for burgers! I ordered the spicy chicken burger and it did not disappoint. The chicken was well-cooked and crispy. The sauce was flavourful and the addition of pickles was perfect to complete the meal. A great spot for a quick meal/takeout. The staff is super friendly and offered to bring our food to the table since we were dining in. The only caveat is that it is a little pricy and you have to pay 50 cents for extra sauces. Except for the price, the place is good.

December 22, 2021

This location must have changed hands during the pandemic. Both the service and food were excellent the second last time I visited, which was in February 2020. Loved the Egg Burger and Mushroom Poutine back then, they were my go-to orders. The staff treated me with kindness and respect. But, the last time I visited and it will remain the last a few days ago, I was shocked at how much worse the service and especially the food had gotten. I was waiting much longer for my order to come out, and once it finally came out, the food was incredibly bland. The burger seriously tasted like nothing. I also only got two ketchup packets in the bag for my large fries. Oh yeah, they also switched from the small tubs of Heinz ketchup to McDonalds style ketchup packets. All in all, a shockingly poor experience from the new owner of this location. Ill be sure to get my fill somewhere else.

★★★★★
Local Guide
December 22, 2021

Excellent service. Very clean place.

★★★★★
Local Guide
December 22, 2021

One of the best burgers I had so far

★★★★
Local Guide
December 22, 2021

Food was fantastic, but it took forever and staff was a little rude.

★★★
Local Guide
December 22, 2021

Let me start by saying the staff are super friendly. However, the buns were stale. It felt like the buns had been warmed up and then rewarmed for us when we got there. For a burger joint, the bun is critical. Thats the first thing I taste. And having the bun be stale took away from the rest of the experience.

★★★★
December 22, 2021

A diverse menu. The egg burger is good. The two fish ones as well. It is prepared while you wait.

December 22, 2021

The worst burger and the worst poutine... I ate it again at the Fairview Mall Hero Burger because it was delicious, but the burger at this branch tasted different and I was disappointed. The hamburger bun was dry and crumbly, and the poutine came out under-fried and tasted the worst.

★★★★
Local Guide
December 22, 2021

Wasnt to crazy about burger but service was fast

★★★★
Local Guide
December 22, 2021

Very good ... just take a long time to be ready

★★★★★
December 22, 2021

The service was great, we didnt wait long for the food, and they went an extra step and brought the food out to us since we waited outside, and the food was great! Honestly one of the best HB Ive tried.

★★
Local Guide
December 22, 2021

Terrible service, super slow, dont give you the toppings you ordered and the burger wasnt made properly. Dont come to this location

December 22, 2021

Don t allow to use washroom to essential worker

Local Guide
December 22, 2021

No washroom for essential workers.Need to buy something if you wanna use washroom.Good job guys.

December 22, 2021

No washroom for essential workers. They ask to buy something to access washroom.

Local Guide
December 22, 2021

Why do people insist on over cooking food? Now I have to go buy something else for lunch :(

★★★★★
Local Guide
December 22, 2021

A cool burger... the closest taste to Iranian burgers

December 22, 2021

Ordered a side of meatless chicken tenders and received real chicken. Called the store in hopes to resolve the issue but the employee on the phone just gaslighted me instead, blaming me for not reading the order screen correctly and kept insisting I said chicken even though I repeatedly said meatless while ordering. Such a shame, she delivered great customer service in-store so it was upsetting not having the same experience through the phone.

★★★★
Local Guide
December 22, 2021

Bring back the lobster burger!!!

★★★
Local Guide
December 22, 2021

Nice tasting burger the fries where not so great.

★★★★★
Local Guide
December 22, 2021

Tried the Crispy Chicken Jalapeño... Wow!!! Hot, but very good. Their fries were fresh and crispy.

★★★★
Local Guide
December 22, 2021

Rural location, staff good. Fast food.

★★★★★
December 22, 2020

Amazing burgers, the ladies there are super nicer and make an amazing burger !

★★★
Local Guide
December 22, 2020

Always loved this hero burger until the owner parked where he shouldnt and it looked like he was going to hit the customers cars. I asked whose car it was because I was nervous and he goes its my restaurant I can park where I want. As a customer theres only a few spots and I shouldnt be nervous that by taking one of those spots an idling car cant get out. Not a good experience this time. This owner needs to put his customers experience before his own. Parking right by the door on the sidewalk is unacceptable.

★★★★★
December 22, 2020

The staff are always really friendly and quick :)

★★★★
Local Guide
December 22, 2020

Burges is amazing. Good service.