Hero Certified Burgers in North York

It took so long to get my food and it wasnt even that good. Employees are rude and are always on their phones

Very run down and super dirty. Filthy counter and booths and drinks areas.

Food was very good.

Filthy establishment with black mold on the front counter.. Just if the health board goes in they will be shut down its nasty

The custom made burgers I make here are excellent. The service is good too every time I come.

Everytime I come here I m waiting 20 minutes or more for my food, no garbages to throw wrappers or drinks away, Expensive for the service you get

the staff are super nice, they replaced my order after uber driver messed it up.

Was there in the middle of the night around 4 am, the service was good, the food is okay . It s open 24 hours so that s convenient

I ordered onion rings because I was really craving it and I asked the lady if I can use the bathroom and she said there s so bathroom when it s right there and I confronted her and she said no you way not use Absolutely horrible experience

Went there on Sunday there were 3 girls working in the afternoon. Very polite staff and it was very quick..must say quick service by the staff.. food was really good

The worst Hero location I ve ever been to. The cashier, an Indian guy, messed up my order completely. I clearly asked for lettuce, tomato, onions, and ketchup on my burger, but all he got right was the ketchup. Everything else was missing. On top of that, he was rude and arrogant. To make things worse, the fountain drinks tasted stale and had no flavor at all.

Not open 24 hours

The service by Nature and Samiksha

Small place yet worth the visit.

The attitude of the guy who was here was so bad ,that he acts like why people come and interfere in his free time ,its not at all good ,he wast just always scrolling his phone and make me waited for long ,very disappointing behaviour

Only fast food joint I trust with my kids health, jalapeño burgers, hero burgers, poutine everything is one thank you bless you

Worth spending each dollar at this place, the two girls who were working tonight, were the sweetest and very kind to help me out with the best food.

Beef Burger tastes really good and it s Halal.

Great food and service

The burger was delicious but it was very small

Rude and unprofessional staff.!

I went there on Saturday , it was a great experience for me to have my dinner over there. Staff was very polite, good customer service,the place was neat and clean and the burger they prepared tasted good.

Best burger in town. And omg the people who work there are the chillest and nicest people. Finally good customer service and the girl who works there Nature is so nice, she helped me out with my order and recommended be whats the bedt stuff to get. The smoothies here are go to.

The burgers and fries are tasty, but I find the size of some burgers to be smaller than what I would expect for the price paid. The lineup is very small, and wait time to get your food is not bad. Vegetarian options: Plant based/vegetarian burgers are available, as well as regular and sweet potato fries. Parking: Large parking lot Wheelchair accessibility: Wheelchair & walker accessible.

Meh. Order out the inside of this place needs a serious makeover. But if the location is this rundown....

This location is unfortunately very dirty. The smell from the rags they use to clean the floor smell like mildew and wet dog smell. The lady that was making the burgers used a dirty rag to clean the vegetable area after she already out on a clean glove, and proceeded to use the same glove to out veggies in the containers. There is absolutely no hygiene in this place and I would not recommend eating here.

I normally don t write bad reviews but I am going take time and write this one. It was my first time at this location. The burger was severely undercooked and tasted raw. I complained and the staff argued that it was properly cooked. After much arguing they said they will make me another one. I went to get drinks from the machine and nothing was working other than basic coke. No flavour option was available. Basic Coke also tasted very stale. I also heard the staff talking amongst themselves and swearing in Hindi about the customer before me because he wasn t happy with the order either. I should have read the recent reviews about this place before ordering. All 5 star reviews are by south asians and I assume are paid off. The rest of all 1 star are true reviews. If management is reading this; you need a big overhaul. For the rest, don t waste your money here unless you want to be utterly disappointed.

I went there late night at 12:25 am, the girls working there were very rude with everyone and was continuously using abusive language. I think they should know how to respect people and how to behave when someones around. Thanks

Ordered online the spicy crispy chicken is a must try. Fast service and fresh food.

The Jalapeño Chicken Burger was great paired with the onion fries. The staff was friendly and the order was ready as i walked in which was great. Although I wish they would add hash-browns and more dessert options. Food

I recently dined in here and had Spicy Jalapeño burger. It was really juicy and tasted amazing. I also liked the sweet potato fries. Definitely recommended!!!

As soon as I walked in the place smells like dead animals so I even couldn t stand for seconds

I came here for a late lunch but was disappointed when my order arrived. I specifically asked for my burger without cheese, but it came with cheese anyway.

Fifty and out of place

Delicious burgers and fries with vegetarian gravy. I made my own burger with lettuce, tomatoes, sauteed mushrooms, pickles and guacamole.

They took over 20 minutes in one ice cream cone and it wasnt even busy. Also I went to go get some fries and all the fries were burned

A girl work in night shift has very bad behavior . She needs to learn how to talk to customers.

Its hard to find good food after 2am in bayview area but I rolled into Heros and indr made me the most delicious burger Ive ever had ! It was thick, juicy and full of flavour. The service was also outstanding. Ill see you again soon.

Liked their food and service and good communication

not to many people dining inn

The place is dirty, the Coca-Cola machine looked like it hadn t been cleaned in weeks, same for the countertop. The bathroom door was very filthy as well. Table and floors unclean.

Burger and onion rings were great. Cashier who took my order was rude and unhelpful. Not the first time Ive found the cashiers unprofessional at Hero. No complaints about the food

one of the best burgers i have had

honestly.... really good experience and crew members is also friendly.. i really like it and food is also delicious

Great food love their chicken burgers. Must visit place

Neat place and friendly staff

I went there first time, the food was super delicious and staff was very friendly, burger was freshly made. Definitely recommend

Good service

Really friendly staff . There One indian girl work at front Samiksha really professional, and friendly

I have been to this location a few times and the experience keeps getting worse each time. I am not sure who manages this place but they really should conside working on this location. The tables at the restaurant are worn out and always dirty, the floor is always dirty and sticky, the seats are dirty the bathroom door has all kinds of stains on it.. I don t even want to know what the inside would look like if the outside looks like that. The employees look disgruntled and annoyed and I have seen them on their phone while making our order no hair nets or beard covers.. if a health inspector walked in, they would shut this place down ASAP. NOW the food.. the food used to be better but this time we ordered the Spicy Jalapeno Crispy Chicken Burger and it ended up being one of the worst tasting burgers I have had in a while. Usually there is a spicy sauce on the burger but they didnt t put it. The chicken was pink and tasted raw. The chicken had a weird fishy taste to it most likely because they are using old oil or the same oil to fry the fish. We had to pull apart the burger and leave out the raw portion of the chicken. Horribly disappointing and disgusting experience probably will never go here again.. there are many other Hero Burger locations with good service but this one IS NOT IT. The management or owner or whoever is running this business location down into the gutter, needs to replaced with someone who can actually do their job.

Great service!

Very good service and burgers are amazing

Scrumptious burger, Served by Gur Sharan with the great service.

The Burger quality is consistently outstanding, exceeding my expectations and Gursharans customer service is second to none.

Look at all these fake reviews from accounts with 1-3 reviews lmao. The people are miserable here and their burger sucks

Consistent quality, good taste.

Good service

Hello, I went there last Friday night. I ordered Nashville chicken poutine and signature burgur with a drink. Everything was so delicious and well prepared. Thanks for your service.

Saqlain is the best worker at hero burger. He was very nice and gave us good service.

Food (Burger, Poutine, Onion Rings) were bland/tasteless. Def not worth the price (~30).

Open 24 hours and made fresh burger as you order

we love aditi & saqlain

The quality is not consistent.

They cut of a big piece of the patty in both my burgers. Never ordering from here again. I paid full price but received less than full products.

Excellent burger. They are very careful with allergen contamination, particularly in regards to their gluten free options. Friendly staff and consistently good food come together to create an ultimately pleasant dining experience. Dietary restrictions: Very good with avoiding contamination, especially when ordering gluten free.

Chicken strips has amazing taste and I love their signature burger a lot Hard working and polite staff. Parking: Very good staff, polite and hard working

Nice and clean location

The environment of this store is very fascinating and interesting and the staff is also very knowledgeable and friendly.

Best burger ever

Best customer service I ever had

Best!!!

I had a burger with pouting. It took almost 20 minutes to get my order. The beef patty was overcooked and dry and the vegetables on top my patty were cold and frozen, not fresh at all, with too much sauce. It was a disaster. I never had such a terrible burger at heroes. The poutine was mediocre for such a high price. Terrible service and terrible burger.

Really tasty burger

Rude customer service!!!! Watched other customers complain about hair in there food!! And management tryed to deny it!?!?

Similar to other reviews, the burger is dry and hard like a rock. It s also drenched in sauce (that is not tasty). I regret getting this.

Im a UBER driver, had to pick up three orders with drink and the lady hands me 5 loose btls. I didnt want to mix anything up so i asked for bags and tape so i could organize it and the attitude i got was unreal. Its ur job to package properly so the customer get the correct item

I visited at this location during lunch time. I ordered crispy chicken sandwich. food is delicious and the customer service is amazing. Highly recommend to visit here.

Very nice owner, the staffs are friendly and good customer service

Amazing burgers .. recommend them ;)

Good

Not even warm, cheese is not melted. They don t care even though customer is waiting to order. The workers are rude. Don t waste your money and time in this location. Try other hero certified burgers.

Best burger in the town, thanks to Saquiliun for providing me the best food

Their burgers are fresh. The fries are crispy. The staff is friendly and polite. However, the wait time is slightly longer than in other burger joints, IMO. The restaurant is tiny. The tables are small with fixed round chairs. The restaurants setting is pretty run-down. It is quite a contrast to other high-end restaurants in the same plaza. The place was crowded with students from the nearby high school waiting for their orders on my last visit during lunchtime. After all, I will go back for their burgers if I am in the neighbourhood (since there is no other similar options nearby), but I will only order takeout.

Clean environment Great service Great food. Food : 4/5

The burgers are nice and crispy. All the very best.

Very good food, no dine in space

One of the best burger in toronto

One of the tastiest burgers in town!:)

Burger patty was dry maybe a little overcooked.

I had the Jalapeño Crispy Chicken tonight and it was really nice. Amazing flavour and best when served hot. I would recommend my friends to visit hero burgers as well. Nice place.

Very tasty burger infant Im a regular customer and i like the chicken burger very much its one of the best Hero burgers chain in terms of taste and quality Parking: Tons of availability

We got food poisoning. Angus Burger tasted off and veg burger reminded me of cat food. Fountain coke was just coloured water. Never going here again.

Fair price for the food

Burger was so tasty and fresh. I would give 10/10 and recommend to everybody.

Very small only few tables. Excellent food, great stall . This is not a fast food establishment. Food : 5/5

Fast service, the staff were very friendly and attentive. The place was clean and the burger was fresh. Free parking and it is good that you can order ahead on any store from the chain. Few places inside to sit, but I never saw it packed amd most of the customers gonfor a takeout anyway.

Too good to eat here

I order Crispy Veg Burger that is to delicious Vegetarian options: As i am vegetarian , It is good for me to find veggies Burger here

Please hire some body they know speak English and understand the customer service with eilite humanity

Ordered on Uber eats and item was missing from order.

Great food! Quick service

I really love the taste of burgers and everything that I tasted here. Moreover the service is great especially one employee name Hir treated me so nice. Really recommend it Food

Good food with a lot of variety of burgers, wraps and salads. Love the spicy chicken burger and wrap. Great for fast food craving with spicy twist. As well as service is too good.. u have owsn staff such a nyc staff I ever met..... Food

Really good burgers and great staff. Was worth visiting!

Good place if you re craving for some tasty food in the middle of the night. Chicken strips and fries were nice, burgers are good too! We got good service from Saqlain and Hir they were courteous and went the extra mile to make our experience nicer.

Was very good when we went.

Whenever i visited store it seems to be neat and clean. Staff Members are very good especially the tall boy. Moreover the food is also delicious. Do visit this place you will be fully satisfied.

The atmosphere of store is very good. Staff is also very cooperative.

Great place to have good time with friends and family great food and most important the staff is so friendly and they keep the store clean

A bit cramped and pricey, but quality ingredients, so it makes sense. Tasty, with good options, and probably the largest amount of vegetarian options in Fast Food.

Its my first time trying this burger from your resto, ITS SO GOOD. Thanks for the craving-satisfied burger and fries on midnight.

The Chicken Strips more like Chicken Bites! 8 chicken strips for 19.99 no fries or drink, One would expect something worth the cost however these were comparable to McDonalds chicken nuggets, staff was great but the HERO burger franchise needs to do better charging $20 in this climate for these chicken portions these Tenders are embarassing.

Food made fast great staff food was delicious great restaurant for a chain of restaurants

I used the bathroom here because the shoppers drugmart bathroom was out of order

An excellent place for burgers. The best is the ability to customize.

Great burgers, very friendly staff. Place is a bit small for dine in

The staff are all liars, I called 4 times to make an order, it rang out every time, got there 10 minutes later and ordered. Then when i asked about the phone they said it wasn t working.. i then called while i was there and the employee held the phone in their hand while it was ringing knowing it was me calling. It wasn t busy for them not to answer, they were avoiding a phone order for no apparent reason. Because of this I lost my time to eat, only have a small window of time for lunch, because i had to wait while they prepared my food rather than save that time by placing my order in advanced, greatly inconveniencing me.

Small and all you hear is Indian ladies talking loudly in Indian while serving customers and cooking the food, hopefully they didnt spit while talking over my burger. The girls handle receipts and bulk mayo containers with their food gloves and then continue making my burgers. I will never buy from this unprofessional location.

Awesome food quality and taste and also great and humble service.

The staff was incredibly welcoming and helpful. I would definitely come back.

The customer service and food quality is so nice as well as the environment of this store is excellent.

Hero Certified Burgers has excellent customer service! The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure a pleasant dining experience. Highly recommended! The guy name GURSHARN SINGH provides me great customer service and make me feel so good over there. FANTASTIC SERVICE

Amazing staff (specially gursharn)very fast service love the way they present and treat the customers

The service is quick and the staff is friendly. The ambiance is casual and inviting, making it a great place to grab a tasty burger with friends or family.

Its a nice place to have a late night craving

They messed up our orders badly. Missing Poutine, Put pickles on the burger that should have been just mustard and ketchup. Order took long. They were just busy chatting. We were very disappointed. Never going to this location again.

Dont bother coming to this location. I brought my family here to pick up a quick dinner while on the way home. I made the mistake of not checking my order because we didnt have the time, had an appointment so we had to leave ASAP. When we got home to eat, we noticed that I was given the wrong burger and missing a poutine. My son had pickles on his burger, which he almost vomited and my wifes fries were not fully cooked. When I called to complained I was told that I never ordered a poutine and then told to go back to the location with our dinner and show them my copy of the receipt. I told them Im not driving a half hour there and back just just for a poutine. They still insisted i never ordered a poutine. Maybe if the employees focused more on their jobs and less time gossiping, they wouldnt make these kinds of mistakes and argue with their customers.

Today I had a great experience at this place. Nice place to sit and enjoy food. The ambiance was perfect and clean, food was excellent and service was wonderful. They were so attentive and helpful for choosing order too. And very quick in client service. Food was delicious.

The taste of the burgers at this shop is phenomenal. Each bite bursts with flavor, making it a must-try for burger enthusiasts. The ambiance is cozy and inviting, with a trendy vibe that adds to the overall dining experience. The people working there are friendly, accommodating, and passionate about delivering top-notch service, which enhances the visit and makes it a delightful place to dine.

Best Staff with polite nature and Best service

Good food

Does not taste good compare others Hero Burger place.

Good place, friendly staff. Would love to visit again. Try their yummy Onion Rings and veg crispy burger.

Great place, love the workers and fantastic customer service throughout the entire night and day. Best Hero burger location by far.

The bathroom had cockroaches

Best part: its opened 24/7 for dine in and take out.

Great place for a quick lunch. Burgers are always tasty and there is a large parking lot here. Definitely a good spot!

Not worth it I assumed the burgers would be on par with the other chains (A&W, McD), so I gave Hero a try when I saw the BOGO special for their cheeseburgers and thought 12 bucks for two burgers is a good deal. I couldnt have been more wrong! The patties tasted like the cheapest frozen patties you could find in the cheapest supermarket. I wouldnt even say they tasted like burgers. And the meat was drenched in sauce (which also wasnt tasty) yet also tough as a shoe sole. The cheese was sticking to the packaging. At least the lettuce and onions tasted fresh. Dont buy from Hero, its not worth it. Youll be better off at A&W, McDonalds etc.

It was the only place open around midnight and it didnt disappoint.

The shop sells items which are not that good and normal taste. Rates are high but not easily affordable.

Great experience

Ive ordered a chicken sandwhich and got them in raw in the middle. Thanks a lot

Friendly service. Good burgers. Convenient location.

Dietary restrictions: Gluten free

I ordered the haddock & fries, and they gave me two burned pieces of inedible fish, just to be thrown away and not consumed. The staff was very rude and unapologetic telling me that s how it s meant to be prepared. Wish I could attach a photo how disgusting the fish was prepared. Will not go there again. Terrible representation for the brand of Hero Burgers! Head office should look into this location.

Nice fast food burgers with a great gluten free menu, they are lacking a a dedicated fryer for GF though so non of the sides from what I saw are gluten free

The good: - cooked well - gave me lots of napkins - fries are good The bad: - both cooks were not wearing hair nets, which makes me wonder what other basic sanitary measures they re not taking - the burger was not bad but not great - overpriced for what you get - sloooooow service

Good service

Vegetarian options: The spicy veggie burger was very tasty. Good staff and fast service as well. Store is clean too.

The blue moon burger with blue cheese is a very tasty. Had a takeout order and the burger was cooked well. The fries were fresh and crispy. There is also a variety of pop options. A must try

I ordered the signature cheeseburger. The patty is as dry as it can get. Probably was in the warmer for a few hours too long

Through UberEATS, numerous orders have been placed to the Hero Certified Burgers located in the exclusive neighborhoud strip plaza located on the southwest corner of Bayview Avenue and York Mills Road due to ambulatory issues which do require a walker. Thus far hot food was mediocre & pricey. The burgers are exceptionally greasy; the Ultimate Fries are plentifully and horridly greasy. The diet Coca-Cola in a bottle was fine. It was neglected to require a straw. All instructions were followed except that Ultimate Fries were still salty even though it was specifically requested that they not be salted. Truly enjoyed its generous allotment of Dijon mustard and all other condiments, plastic cutlery and six restaurant-size napkins with Hero Certified burgers Burgers inscription and on the wonderfully unique, assumed due to COVID-19, its imprinted URL | online website. Of course, what can reasonably, however, soggily be reheated in the microwave oven is zapped. ----------------------------------------------- *** KABUYA *** DELIVERY PERSON *** Tonights driver, Kabuya was the best driver who has ever delivered to my apartment/residence/office. He was expeditious, followed instructions with ease, exhibited cheerfulness, graciousness, is well spoken, gratefulness, departed with an aprospo jester of departure and incessantly smiled. Kabuya, thank so very much. Ms. A.H.F.

Floor and tables were disgusting and garbage bins were full to the top.Anothet thing I dont understand what is the point wearing gloves if you are touching your phone and then the food.. Other then that it was okay.

Poutine and jalapeno crispy chicken burger are my favourite. They were cooked to perfection. Staff was friendly and the place was clean. Overall, it s a great place for grabbing a quick bite. Vegetarian options: Enormous options for vegans Parking: This location has quite a spacious parking

I ordered two burger in Uber eats, and the restaurant was ineffective that I waited more than one hour to get them. It s a midnight order, I don t believe the restaurant was busy at that time! !

Got my morning breakfast it was so tasty. Dietary restrictions: They have vegan cheese which was so creamy and yummy

Got the signature burger and patty is very dry. Felt like eating cardboard and has no flavour. Avoid!!

Good

One of the amazing places in Toronto! Food quality is premium! Would recommend everyone to try it once! Hands Down to the staff working there!

I don t understand how is this place even open , the place is always so dirty , boxes everywhere , washroom is disgusting and they never have uniforms .

Good quality food

Great burgers, always fresh, hot, and tasty. Good selection of toppings as well. Fries are fresh cut and are some of the best you can get. A little expensive but worth it.

Had a burger delivered from here today - showed up with a piece missing. Picture says it all. Please provide a refund.

Vegetarian options: Just tried the new plant burger its awesome .and the service too