Villa Madina in North York

1800 Sheppard Ave E, North York, ON M2J 5A7, Canada

★★★☆☆
(318 reviews)
Categories: Mediterranean restaurant Caterer Chicken restaurant Falafel restaurant Halal restaurant Restaurant Salad shop Sandwich shop

About

At Villa Madina, we have been proudly serving all your traditional Mediterranean favourites since 2004 and more recently, we’ve remixed the classics with our original RokBox™ and Shawarma Poutine. With over 30 locations across Canada, the #PerfectShawarma is not out of reach. Our beef and chicken shawarmas are not just any shawarma. They are the perfect shawarma. Seasoned with our secret Villa Madina spice blends, they are slowly and evenly roasted to perfection. We serve a spectacular selection of salads from tabbouleh to Fattoush, they are made fresh daily. We are Halal certified.

Website
villamadina.com
Address
1800 Sheppard Ave E, North York, ON M2J 5A7, Canada
Plus Code
QMH4+68 North York, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
11 AM–7 PM
Monday
11 AM–9 PM
Tuesday
11 AM–6 PM
Wednesday
Closed
Thursday
11 AM–9 PM
Friday
11 AM–9 PM
Saturday
11 AM–9 PM

Services

Service options
Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Healthy options
Dining options
Lunch Dinner
Amenities
Toilets
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards

Photos

Reviews

3.0
★★★☆☆
318 reviews

Most Mentioned

shawarma (46) falafel (18) quantity (15) poutine (8) halal (8) food court (7) mall (7) turnips (6) skewer (6) cashier (5)
5 stars
115
4 stars
35
3 stars
22
2 stars
36
1 stars
110
★★★★★
December 5, 2024

I love coming to this location for lunch, they are incredibly friendly and welcoming. The food has been amazing every time! I will definitely be coming back often!!

December 4, 2024

I would have loved to rate this place being very familiar with the taste of the dishes served. However, I did not even get down to buying anything. I am a little apprehensive of new places I decided to walk by and observe. My glance did not attract any interaction from those behind the counter. Not a single customer stood here. This could be due to choice. I then decided to sit in front and wait to see if there was any movement. None in 30 minutes. I will never know the reason for the lack of customers, I just did not want to be disappointed. I will have to look for my shawarma in a more popular place.

★★★★★
November 27, 2024

Villa Madina is a must-try. Their food is super fresh and ridiculously tasty!

★★★★★
November 20, 2024

I recently visited Villa Madina in Fairview Mall, and I was thoroughly impressed! The falafel wrap was absolutely delicious – crispy on the outside, perfectly seasoned, and packed with flavor. The service was fast, friendly, and the staff made sure my meal was prepared just right. The fresh ingredients and quick service made for a satisfying experience. Definitely a great spot for anyone craving authentic Middle Eastern food! Highly recommend!

★★★★★
November 19, 2024

The chicken skewers are very moist and delicious. Salads are fresh and falafel balls are so crispy on the outside. Loving this location

★★★★★
June 3, 2024

I got the chicken beef skewers plate and loved it. It’s quite tasty and full of spices which I love so much. I’m quite surprised by the low rating. The staff who helped me with my order was nice. Food was great and satisfying. Generally speaking, I don’t have much expectation for food court stuff but I would definitely come back to this one again.

★★★★★
March 14, 2024

My go-to for a healthy meal at the Fairview mall food court! Best Garlic potatoes around and the chicken is usually fantastic! The family that runs this location is so nice and service here is great. Definitely recommended!

★★
March 1, 2024

We had showed the manager the ongoing special offer but they refused to accept it and said it’s only through app. However, the advertisement was $10 for a wrap and pop bottle and could be redeemed in store. The Uber eats app was showing store as closed and I just gave up on ordering through app. This place is honestly overpriced for the quality they offer. Very dry wraps filled with onions and lettuce only. We ordered chicken shawarmas and felt like we were eating veggie wraps. The lettuce and onions had a weird taste to to them, as though they had gone bad. We had to buy additional overpriced juice bottles to wash down the horrible taste it left in our mouths. Definitely not coming back again…

★★★★★
Local Guide
December 21, 2024

One of my favourite restaurant people very friendly fries, reasonable one of the food it s a lot

December 21, 2024

The food at Villa Madina is getting worse day by day. I dislike it. The food was cold, even though I told them last time that it was cold when I bought it. Yet, they did it again. I will never buy food from them again.

December 15, 2024

Chicken was too salty. Chickpea and beans salad not fresh at all. Some salads are not fresh that you can taste it spoiled. Too expensive. I dont recommend this place Food

★★★★
Local Guide
December 15, 2024

Great spot to go for healthy options! Recommend getting all the salad options, and you wont be disappointed. My pictures are from two different visits.

December 8, 2024

bad service bad communication bad cashier the food was sooo bad definitely not recommend

December 1, 2024

The quantity is too small and the meat is dry

★★★★★
December 1, 2024

JENNY WAS AMAZING she s so lovely I loved her customer service

Local Guide
November 22, 2024

The worst villa madina in Toronto, these guys decreased the quality and quantity of the food by a lot since last year, used to be a good one back in the day

November 22, 2024

This outlet is NOT being managed well. I am a regular customer of Villa Madina in the food court at Yonge and King and was upset to see that the quantity and quality at the Fairview mall outlet. I got the regular Rok Box and it was mostly rice with some meat and 2 turnips. I have this same box at the downtown outlet and it s a lot more loaded on meat , flavour and the guy throws in a few potato s and tomato. Wondering why the same box for the same price is so different for the same brand?

November 22, 2024

I m really DISAPPOINTED; It used to be very good, but now I don t know what happened ! The potatoes were not washed and uncooked !!! Very small portion and everything tasted kinda moldy (Not Fresh at all) Food

Local Guide
November 22, 2024

The falafel was soggy on the inside and chicken was very tough and dry. Overall, the food quality and amount was not worth $20 (without a drink). Got nausea and vomiting couple hours after having it!

★★★★★
November 22, 2024

Excellent taste....

★★★★★
November 22, 2024

Got good food

★★
Local Guide
October 22, 2024

Shawarma meat was kept in a tray rather than on the spinner. This makes the meat less flavourful. Also beef had a lot of fat pieces in it. The quantity of meat in shawarma plate was substantially less compared to other Villa Madina outlets I have tried.

October 22, 2024

I had a disappointing experience at this shawarma store. The beef shawarma was lacking in flavor and seemed old, and the portion size was smaller than what I ve encountered at other places. Additionally, the staff were unprofessional and not very courteous. Unfortunately, I won t be returning.

October 22, 2024

Worst Rokbox ever.

Local Guide
September 22, 2024

The service is good but the chicken was soo hard and dry. Feel like it s from yesterday and not fresh, or they overcooked it a lot. Anyways not flavourful at all

September 22, 2024

Very stingy on toppings at this location. Also portions are small. Ordered a Large shawarma and received a regular size shawarma. The upper Canada mall location is way better.

★★
September 22, 2024

Great food, portions are a lot smaller then before

★★
September 22, 2024

Great food but the portions got smaller. I barely got any turnips in my food she gave me only like 3 small ones.

August 22, 2024

Worst service and worst server i have ever seen ..both of them were dumb or new .. dont know .. They do not know how to wrap a chicken shawarma and when we ask them that they have done something wrong they justify it with silly reason .. both were girls ... please you are losing your clients and this is not the way to do the business with these kind of dumb employees..!!!

August 22, 2024

Worst villa madina branch in the town. I usually go to villa madina for halal food. Never go to this villa madina because they cheat customer. All employees are trained well to cheat customer. I would give them zero star if there was any option

★★★★★
August 22, 2024

That was fantastic food, and delicious, very friendly service, and good price, I recommend you try , you will not regret

★★★★★
August 22, 2024

Every time we are here from Los Angeles we come here. The food is amazing! Very authentic tasting and great service!

August 22, 2024

The guys at Fairview mall store are really pathetic and their service is Best is the Worst category. Why add 1 turnip or pickle when we order. I don t understand why only these folks at Fairview mall are stupids. If you are two people they don t have courtesy to give 2 forks. U have to ask them and show the other person. Date & Time - 6:30PM 10-Aug-3024 The rest of the stores in downtown, Vaughan mills, STC they are all good and you feel the quantity is upto the price. Forever Avoid Villamadina Fairview

August 22, 2024

Friday August 9 at 6 pm my wife and my son bought the shaverma sandviches and both with taboli inside not letus . When they got it and sit for eating they realize one of dish was wrong . It was chicken with letus . She didn t try just open the dish and it was wrong . She went there and ask the manger to change it. Manager saw sandwich . But he refused and He asked her did you buy this from us and he didn t want to change it . He didnt trust her and his behaviour was very bad . He didn t want to change it Finally she asked from her son to talk with manger and agin told to manger . Why they don t trudt to people.

August 22, 2024

I am very disappointed with this location. Barely any chicken in the sandwich. Worker put in literally 3 pieces. Dont waste your money here. All I got was pretty much a sandwich with a few vegetables. I paid for a chicken sandwich, not a veggie sandwich.

August 22, 2024

The beef and chicken was old and worst, it was bad experience for me.

★★★★
Local Guide
July 22, 2024

Its in the food court.

★★★
Local Guide
July 22, 2024

Had the falafel wrap and the girl making it was super stingy with the toppings asked for pickles but on two pickles, so I have to ask for more pickles, she adds one pickle, again cdn I have some more pickles please. Ask for lots of tahini, she puts a single line of sauce, have to ask for more . Frustrating. The man the sandwich was only pressed for tops 10-25 seconds, long enough to put my change in my pocket and grab a napkin. So of course the sandwich isn t hot or crisped up. All in all not a great experience.

★★★★★
June 22, 2024

Amazing food. Great quality in all the ingredients. Service is also fantastic. Would recommend to anybody.

★★★★★
Local Guide
June 22, 2024

Love the variety of different food items you can get in a combo.

★★★
Local Guide
May 22, 2024

great food but they never have large size wraps in stock only small wraps which are less than 6 inch in length Food

★★★★★
April 22, 2024

Puro mall driver, best food in the mall. Very pleasant customer service

April 22, 2024

Awful service with an attitude of ignorance, being a vegetarian, I ordered Falafel with salad for takeout. They acted like they were doing me a favour and giving free food, I paid good money for it and expect better service.Never again at this location.

Local Guide
April 22, 2024

Awful service. Owner lied and pretended they dont put tomatoes in the RokBoxes anymore after I asked for extra tomatoes. Said tomatoes and garlic sauce now cost extra, and refused to put any in my RokBox. Before I get a response to this review asking me to email them... I already messaged the company on their website and they didnt respond. Respond to that message first.

★★★★★
March 22, 2024

Amazing food and very friendly staff would highly recommend for anyone to pay a visit!!!

Local Guide
March 22, 2024

Trash and garbage .. If looking for fresh showerma and salad don t wast your money because its not fresh at all And customer service is so bad

February 22, 2024

I got a chicken skewer meal with rice. I ate most of it then found two hairs at the bottom . I was so disgusted and wish I didn t eat as much as I did.

★★★★★
February 22, 2024

Very flavourful chicken. Friendly workers.

★★★★★
February 22, 2024

I love the food and the costumers service is very kind I definitely recommend people to buy here

★★★★★
Local Guide
February 22, 2024

Nice food. Good variety and very good quantity A very good option during Boycotting atmosphere I like their beef and chicken Please keep it up People are hardly working to satisfy your needs Highly recommended Parking: Very available

★★★★★
February 22, 2024

Great place with great workers, all very friendly and super nice the food is so good I usually get a chicken and beef shawarma and it never disappoints today my card declined and they were nice enough to let me have it for free, if I could rate them more than 5 stars I would.

★★★★★
February 22, 2024

I recently tried the chicken shawarma plate here, and it was fantastic! The portion size was just right, and the taste was amazing. The staff were really friendly and provided great service. I had a really enjoyable experience overall!

January 22, 2024

Worst shawarma place

January 22, 2024

I had a bad experience.

January 22, 2024

The chicken shawarma was bad

December 22, 2023

rude.

December 22, 2023

My mom ordered a shish taouk with salad and said that the salad seemed like it was from another night. She didn t think anything serious of it and ate it but as soon as we got home she immediately felt sick and proceeded to vomit. This just happened and we are extremely upset.

★★
December 22, 2023

The falafel rockbox was disappointing, the rice was very little

Local Guide
December 22, 2023

No flavour, and they put such small amount

★★★
Local Guide
December 22, 2023

Food tasted very cold, and wasn t happy with the taste of the ingredients.

★★★★★
Local Guide
December 22, 2023

Yummy. Vegetarian

★★★★★
Local Guide
December 22, 2023

Had the chance to try the kebab here and it was very delicious! The meat was cooked perfectly. Everything was seasoned to perfection. Absolutely great meal

★★★★★
December 22, 2023

Good service and food

★★★★★
Local Guide
December 22, 2023

Super nice staff, really good food. Only mall food I eat

★★★★★
Local Guide
December 22, 2023

Amazing shawarma The employees were very friendly and amazing Tastes like the authentic version from Gulf

★★★★★
December 22, 2023

Quick and friendly service! Fresh and delicious food!

★★★★★
December 22, 2023

Great customer service. Never dispointed me. Always welcoming to everyone, fresh food special the salads

★★★★★
December 22, 2023

Had a TERRIFIC falafel at Fairview Mall recently. So tasty! And the salads were so fresh and flavourful. Very friendly service. Will go back!

★★★★★
December 22, 2023

I really like the rice filled grape leaves, and the salads are delicious. I have always received good service as well.

December 22, 2023

I just paid 37 dollars for 2 plates. The worker put one spoon of rice. I asked one of the guys behind the counter weather that was their normal portion, he looked down and said yea. I do like the food here, but the portion and the price are getting out of control. If Im paying 17 plus tax for a plate you better make sure you give me more than a spoon of cheap old rice. Its ok though as you can tell from the reviews this place will keep losing customers.

December 22, 2023

Very expensive but poor quality and quantity

December 22, 2023

A lady was served before me. We ordered the same dish and the lady was given twice the meat. Will never be here again.

★★★★★
December 22, 2023

Mmmmmm. Very tasty and fresh salads. Very different types of salads. Considerate and attentive service. Generous helpings and priced reasonable. I enjoyed it very much. I will be back again!

★★★★★
Local Guide
December 22, 2023

Fresh food and kind staff!

★★
December 22, 2023

You can tell the food is not very fresh by the taste of the olives, pickles and turnips. Portions are small, potatoes are old, chicken shawarma served not even warm and the overall taste could be better. None of the staffs look happy

★★★★★
Local Guide
December 22, 2023

Portions are small, but at least there were decent amount of beef. Where is the cheese in the poutine?? Food is good Food

Local Guide
December 22, 2023

Deeply offended by their food. For 10 dollars you can get a wrap the size of a toilet paper tube. The flavours are incredibly bland and unappetizing and there is barely anything but a pita. This place use to be pretty good, but now, I would stay far far away from.

★★★★★
December 22, 2023

Enjoyed the lunch. Received friendly service. Thank you.

Local Guide
December 22, 2023

Chicken mustve been 8 hours old sitting in warmer. Disgusting. Never eating here again. Trying to be healthy nowadays but doesnt work when youre making people sick with dry old chicken that can and WILL cause food poisoning.

★★
December 22, 2023

I ordered a saj box and a chicken shawarma poutine from the Villa Madina website at the fairview mall location. However I just got the saj box. Nowhere to reach out for refund. Update: Email sent to the email mentioned and no response from the group.

★★★
Local Guide
December 22, 2023

The food was not that great. We have had Villa Madina before at Vaughan Mills and it has the best taste. I don t know why there is such difference in taste for same franchise. But overall the experience was okay Recommended dishes

December 22, 2023

-10 for this location, Food quality & quantity zero I have eaten much much Much Much Better food then this location. By the way where is your HALAL food certificate. Food smells make me hungry,imagine how much i love eating FRESH food. in GTA i notice, no inspection inspector, sell what ever you want, yesterday left over food freeze it, serve it next day. i miss quality food from DUBAAAAAAAAi. stay healthy & younge ALWAYS EAT FRESH.

★★
December 22, 2023

I got the super sandwich, and I was very disappointed in the size of the sandwiches. The pita was larger, but they were very skimpy in how much they put in the actual sandwich. This was the skinniest shawarma Ive ever had. The food itself tasted okay.

December 22, 2023

Worst and smallest sharwarma ever .. got a table spoon of chicken and it was mushy and not much flavour .. got the runs after .. must be left over chicken or something is dirty

December 22, 2023

They do not put enough chicken in any meal. I just got a combo abd the guy working put a pinch of chicken lol what a rip off for a 17$ meal. I asked the guy can you put more chicken and he started getting confused and asking his colleagues. Give what you would want for your self! How extremely cheap.

★★★★★
Local Guide
December 22, 2023

Great food. They helped us out with a payment, billing issue Food

★★★★★
December 22, 2023

Delicious and very nice service. Thank you.

December 22, 2023

I used to go this location for almost 4 years and it was really good. But recently it s been getting worse. Tonight we went there and we ordered one plate and wrap+ baklava. I m not a type of person to complain but tonight was so disappointing. The portion of food was almost half of before and it wasn t even fresh!!!!! Never come back to this location again!

★★★
December 22, 2023

Ordered chicken shawarma platter and mostly got chicken fat, tendons and skin

★★★
Local Guide
December 22, 2023

The quality of food has gone down since this chain started several years ago. At least at this location. The chicken and potatoes were dry and lacking flavor.

★★
Local Guide
December 22, 2023

I ordered two Rockbox shawarma today. More than three quarter of the boxes were stuffed with rice, hardly leaving space for chicken and the rice was not so well cooked. Yes it satisfies your appetite, but it is because of the undercooked rice. The people there were in a rush to clean. The store must improve a lot.

December 22, 2023

Not impressed food not great I had better over charged Vegetarian options: N/A Food : 1/5 |

★★★★★
Local Guide
December 22, 2023

Food

★★★★
Local Guide
December 22, 2023

Shawarma chicken rockbox does not include tomatoes or parsley.. they cost extra.. I wish it wouldn t those are normal shawarma items..

December 22, 2023

The portions here are half compared to other locations

Local Guide
December 22, 2023

1st They did not give me bill . I asked twice , then with rude eyes the staff gives the bill 2nd The Chicken Super Shawarma was really not super at all and was normal size, we had same at other Villa Madina and it was great size 3rd Basic cooking was not done , like roll/wrap of shawarma was kept given uncooked and cold 4th There is a signup thing kept for display, You signup and get a Rokbox free as signup bonus, i did signupxl, got a mail for signup , when shown to the staff, they rudely said , you did that online , go get it online. Pathetic experience and waste of money and time

★★
Local Guide
December 22, 2023

Chicken shawarma was not it... chicken was dry and not tasteful, only thing that gave taste to the shawarma was the toppings. Bread was too sweet and not fresh. I also had garlic potatoes that I dont see or taste no garlic or salt! Happy I didnt get the poutine or else i wouldve probably send it back.

December 22, 2023

I ate my whole shawarma plate almost and the last couple bites found nasty hair in my food. YUCK

Local Guide
December 22, 2023

Bad and unprofessional service specifically the person who was on the cashier now I will not not visit this place again Food

★★★★★
December 22, 2023

I m a regular customer here and the taste of the food is always excellent!!

December 22, 2023

Falafel oil is old , hurt my stomach Falafel taste like bread dough , no taste at all ! I did not enjoy the sandwich and not coming back . Food

★★★★
Local Guide
December 22, 2023

Like their food. Lots of green

★★★★
Local Guide
December 22, 2023

Great selections of toppings to put in the shawarma, tastes great! Good pricing as well.

Local Guide
December 22, 2023

I have been buying shawarma from this branch for about 8 years now, and I recently had a bad experience with one of your staff. The lady with blonde hair and black eye glasses isnt friendly at all. I felt she didnt even want to prepare my shawarma wrap. This happened to me two times during the last two months. Therefore, I have decided to stop buying food from your store.

December 22, 2023

Extremely over priced for such food, food has no taste,portion is very small for what i paid for, there Falafel & Shawarma box with No Pop can costed me 20$, they charged me 1.99$ just to add few potatoes, Never again

★★
Local Guide
December 22, 2023

Probably the worst shawarma I had.

★★★★★
Local Guide
December 22, 2023

#9 falafel plate was delicious. I had Beet salad, Tabbouleh and the most flavourful moist falafel. Food

December 22, 2023

Shawarma was made much better before, new stuff ,not friendly service, cold shawarma, sour faces.

December 22, 2022

Far too expensive for the small size of shawarma and the 3-4 toppings, these were the only available toppings as well. Unhappy with food check out Amazing Shawarma.

★★
Local Guide
December 22, 2022

The rice tasted like the microwavable rice packets you find in store.

December 22, 2022

In a chicken shawarma, I dont see the chicken at all. When I ask to add chicken they are not listening. Not enough quantity for the money

★★★★★
Local Guide
December 22, 2022

Pretty good food. Shawarma was really good i would come again

★★
Local Guide
December 22, 2022

Lame cold falafel. Overpriced. Tahini was a joke. Service was as cold as the food.

★★★★
Local Guide
December 22, 2022

Typical Villa Madina, pretty good and predictable.

★★★★★
December 22, 2022

The food is very delicious, the employees are super nice, reasonable and generous when talked to in a nice way. Especially the girl with curly hair at the front is very respectful and serves everything fresh. Very recommended place!

★★★
Local Guide
December 22, 2022

The girl in glasses has a bad attitude. However kebab was good I will go to another location not this one.

★★
December 22, 2022

Testy and very good food but all staff very rude dont know why seems like is their policy to be though on customer because STC and vaungh mill location are the same rude so sad because their food is good.

December 22, 2022

I just got a falafel wrap from them today and asked the young girl to add some lettuce while I was on the phone, but there was no lettuce when I returned to work to eat my lunch. What a waste! I threw the whole wrap away. Ive been coming here for a while now and the men are super sweet and generous, the young women who have prepped my food the past few visits are quite stingy.

★★★★★
Local Guide
December 22, 2022

Good salad.

December 22, 2022

Small shawarma for $10. Tiny size. Minimum of chicken. Rude customer service at Fairview mall.

★★★★★
Local Guide
December 22, 2022

very friendly customer service specially the girl that called Maria thank you for letting us love and enjoy this place specially the poutine with delicious sauce

★★★★★
December 22, 2022

The most delicious Shawerma in GTA. Very friendly customer service, I will definitely visit them again.

★★★★★
December 22, 2022

The best food in Toronto

★★
December 22, 2022

Staff is nice but the food is another story. Ordered a fries poutine and received some thing else entirely. On top it looked nice with fries; however,as I dug deep it had just uncooked wedges and tasteless slime.

December 22, 2022

The food here was probably the worst villa madina i ve ever had! chicken was given from a box and looked like curry chicken. The rice was wet and overall just tasted and looked like prison food. Staff did say they would give me another plate. But i dont think id even eat it threw the entire plate out! If there was option to give negative stars i probably would.

★★★★★
Local Guide
December 22, 2022

Had the new Chicken Shawarma SAJ Platter - so tasty! It came with fries and pickles/turnips. Staff is really pleasant to deal with.

Local Guide
December 22, 2022

I usually get Villa Madina at the upper canada mall location, we were at the fairview mall location and we were not happy with the portion size and the missing items also the portions are super small.

★★
Local Guide
December 22, 2022

The staff members are friendly and welcoming. Regarding the food, and for the second time I am having the same experience. I ordered the mix Shawarma platter. The beef shawarma was dry and really overcooked during both visits. The chicken as well, but it s always obvious and clear with the beef more than the chicken. I believe the reason is cutting the shawarma off the Shawarma skewer and keeping it in a steam pan which directly heats the food and causes that dryness. The last time I got my shawarma directly from the skewer was years ago , and after they opened at the food court in Fairview mall. They really need to think about the dryness issue.

Local Guide
December 22, 2022

Uncultured and uncivilized owner, extremely rude. No etiquettes of customer service. Baught a shawarma wrap and didnt like the way owner of the shop talked. If owner can do that expect worst from employees Shawarma wasnt fresh, he stuffed it with dried cold meat and when requested to make fresh he starts yelling at you. Didnt even grill the sandwich. Sorry to say. I am not comfortable paying 10$ for dried cold meat sandwich and garnish of humiliation for free :)

★★★★
Local Guide
December 22, 2022

Falafel & Salad plate

December 22, 2022

Not even one star, the girl with the glass was rude and it s my last time Waste of money here Not recommended

★★
December 22, 2022

I had no problem with the staff. They were quite pleasant. But, pre-cutting the shawarma from the skewer before lunch, lumping it under a heat lamp and then re-frying, (possibly boiling), it to warm it up...not good. This completely changes the taste. Its no longer a shawarma. I cant say this is a practice done here only, its common. The Villa Madina at Scotia Plaza (pre-covid) did it right; please learn from them. I see common faces from there at this place, so I dont know why the practice changed.

December 22, 2022

Small portions, cold food and overpriced!!

★★★★★
December 22, 2022

Update: going to try the vegetarian falafel plate next time! Sept. This was my first try of Villa Madina. Got the vegetarian stuffed grape leaves (Vine Leaves Plate). Generous helpings, freshly made, delicious! Friendly service. Got a drink with it and it was very fairly priced. Would have a meal from there again. Thank you!

★★
Local Guide
December 22, 2022

Disappointed, didnt finish. Meats okay, drier than at home, but edible. Potatoes really greasy. Rice way overcooked and greasy. Gross enough threw away most.

★★★★★
December 22, 2022

I m a shawarma lover, and really enjoyed the RokBox with beef, chicken and falafel options. It s pleasant fast authentic Mediterranean cuisine. Slow-roasted shawarma on a bed of rice with pickled turnips, peppers topped by the glorious signature garlic RokSauce! Halal certified.

Local Guide
December 22, 2022

I had food in this restaurant and it made my stomach upset. If I knew I would choose other restaurants around them.

Local Guide
December 22, 2022

Service is the worst. The person at the front counter did not suggest any combo but when i saw on the menu. she said it will take longer. I said its fine with me. Then her friend came in and she started chatting with her after 10 minutes she puts frirs in the fryer. I come back after 10 minutes she said fries are still not ready yet; you have to come in after 10 more minutes. I come in after 15 and she still did not put those food items in container. When i asked about it she starts putting it in air tight plastic container. When i reached home the fries were soggy like someone drag it through a carwash.

December 22, 2022

Of course, the food is not good, the service is zero, their food is so bad that the slippery hole in it is empty, they leave it on your mind, dont let them leave it. I gave $15, and the food I couldnt finish it tasted good.

★★★★★
Local Guide
December 22, 2022

Great food if youre looking for something vegetarian and middle eastern/arabic. Vegetarian options: The falafel plate is a great vegetarian option.

★★★★★
Local Guide
December 22, 2022

Delicious, fresh food served with fast and great service.

★★★★★
December 22, 2022

Very excellent service and delicious food Wheelchair accessibility: It is in a square

Local Guide
December 22, 2022

I got the chicken and falafel rokbox. There was zero flavor in either of them. The rice was bland, the sauce has no flavor(not even salt). It was a complete waste of money. Really disappointed as I usually enjoy their food at other outlets

December 22, 2022

The price keeps going up and the value of the food is getting less every time I go in. Last night they charge me for 2 plate for $31.50 one beef and one veggie plate salad. They don t even give you that much food. This new owner is very cheap. I been going there for so long that seen 3 new owners. 1 star is to much for them wish we can give 0. This was the Fairview mall location

★★★★
December 22, 2021

I ate at this place last week. This location provides very good customer service. Theres a lot of good options to choose from. The employees are very good people too.

★★★★★
December 22, 2021

Happy this guys came back,best food and service

★★★★★
December 22, 2021

Taste food

★★★★★
December 22, 2021

Great service, clean place and friendly staff. I really enjoyed the food. It was awesome.

★★★★★
December 22, 2021

I would give this place 10 stars if I could. Generous portions, crisp and fresh salads. The entire experience was amazing, I would definitely recommend this location for my family and friends. The staff was very helpful and go above and beyond to explain and accommodate you with different choices and make your own plates. The beef Shawarma is very tender and it melts I your mouth. Good Middle Eastern fast food on the go!

★★★★★
December 22, 2021

Just went to try Villa Madina last week, service was amazing and quick, chicken poutine is a go to for me and 100% recommended if you love poutines. Some employes even took a moment to smile and wave, how delightful and friendly Villa Madina is! Consider going here next time you want to try something new :)

★★
Local Guide
December 22, 2021

Taste and customer service are good. But TINY portion! I know food price increase a lot. But this shawarma is tiny tiny, compare to before. And its $10

★★★★★
December 22, 2021

I had the chicken shawarma poutine at this location and it was amazing. crispy fries topped with layers of cheese, gravy , chicken and a variety of sauces. i will definitely come back and try some different dishes that are on the menu! Cheers Villa Madina

Local Guide
December 22, 2021

Terrible bland meat.

★★★★★
December 22, 2021

Honestly the food is really good !!!

★★★★★
December 22, 2021

The best shawarma they also have a great costumer service

December 22, 2021

Bad experience, the taste is very bland the rice and shawarma, in addition the girl who served me was not very welcoming and she does not smile at all , it was in 11/11/21 at 1 pm

★★★★★
December 22, 2021

Amazing Shawarma & Falafel sandwich... Brought back our memories of Dubai days... Great taste...

December 22, 2021

Horrible customer service and the food was just eatable.

★★
Local Guide
December 22, 2020

My chicken skewer was unfortunately burnt. I was in a hurry and didnt have time to ask for a new one. Just hope next time they take more time with that. Falafal was pretty good and rice was cooked.

December 22, 2020

Ordered for a shawarma which was extremely dry and chicken was not that of shawarma but some other kind. Not recommended.

★★★
Local Guide
December 22, 2020

We just bought our Roxbox and the Poutine tonight on Jan 23rd at 8pm and were very disappointed with the quantities. Even though the Roxbox was more in cost compared to the poutine, my box didnt even make it to the rim of the box. When questioned the guy and the girl just shrugged and said this is what we serve. Yup, dont see myself coming back, unless desperate.

★★★★★
December 22, 2020

Love love love the food here. Delish!

★★★★★
Local Guide
December 22, 2020

It is one of the best place to eat and always fresh, but one thing I would like to change is not printing Name Madina on napkins or on things that will go in trash , Protect the beauty of the name

★★★★★
December 22, 2020

Good friendly people and good service, They give you a good amount of food on any order, Great value for the money.

December 22, 2020

Very bad food and service. Server doesnt know how to wrap a shawarma neither took any effort to grill it. Potatoes were stale and over fried. Rice were with black crust.

★★★★★
December 22, 2020

Great service , fresh and healthy food Never disappointed

★★★★★
December 22, 2020

Great food and service. Everything was very delicious. The shawarma was the best part

★★★★★
December 22, 2020

Best halal food in fairview mall

★★★★★
December 22, 2020

It has the best food and best people serving.

★★★★★
Local Guide
December 22, 2020

This place is your best option if youre looking for a healthier meal. Not to mention so many vegan/vegetarian options. Villa is my go-to whenever Im shopping at Fairview

★★★★★
Local Guide
December 22, 2020

Delicious

December 22, 2020

Gift card not work here Will complain to corporate

★★
Local Guide
December 22, 2020

Horrible service, even worse food. Honestly, they should really remove the word Madina out of the restaurant s name because it s just a disgrace. I had the Rok Box and it wasn t even hot. Even the doners look disgusting.

Local Guide
December 22, 2020

I couldnt even finish my food. One of the worst in area.

December 22, 2020

The owner is really trying to compromise on quality here. The falafel sizes have gone down and couscous option has also be removed. They barely give any sauce (garlic and hummus) to have with falafel. They are trying to cut the corners and being cheap and expect customers to continue to pay the full price. I used to come here regularly for lunch, however I m very disappointed in the quality and the lack of customer centric mindset. I won t be visiting this place moving forward till they fix their quality.

Local Guide
December 22, 2020

Portion size drastically reduced but the price is the same. Be prepared to pay the same for 60% of the portion size. Never going back again.

★★★★★
December 22, 2020

Amazing healthy options. Great presentation. Salads looking fresh, and tasty.

★★★★★
Local Guide
December 22, 2020

Great food and friendly staff

Local Guide
December 22, 2020

Didnt have a good experience here last time. Have not been here for while . Now that I came I saw a different crowd working. My 9$ shawarma was chinced. Meat was cold . Not cooked properly. Straight out of the chicken box. She did not even grill it or toast the meat or the bread. Cold shawarma. Very dissapointed. What sort of service is this? This location has to go. Or get some better workers or management. I wont be coming back here for a while. Definitely better places for middle Eastern/ Mediterranean/ shawarma Halal foods to go to in the area. Al Ham du lil lah! Hasbiya Allahu wa niama Al wakeel.

★★★★★
Local Guide
December 22, 2020

Nice take away restaurant...their kebabs are really delicious

★★
December 22, 2019

chicken with rice was mostly just rice.,.. small portions

★★★★
Local Guide
December 22, 2019

Plate was good, rice potatos and salad was great but chicken quality could of been better

★★★★★
Local Guide
December 22, 2019

Wonderful service at this Villa Madina. When ordering the shawarma platters, the portions are huge and it comes with a free pita -- other Villa Madina locations dont do this. Not to mention, every time I come here, Im greeted with delicious food. I recommend!

Local Guide
December 22, 2019

Undercooked potatoes, wilted lettuce, bad customer service!

★★★★★
Local Guide
December 22, 2019

soooo good

★★
Local Guide
December 22, 2019

The worst service and food ever. We ordered two plates and they were uncooked inside and burnt outside. So I asked him to change it but he said we dont have anymore Kefta so I asked him to change it with a new plate of chicken instead. This time, instead of taking the old plate and change it with a new one (which is what all the restaurants usually do) he gave us the tiny chicken that you can see in the pictures. Dont waste your peace of mind and money here. UPDATE: After making a complaint to the head office they refunded the money. They also told me that they had a difficult conversation with the workers at that store.

December 22, 2019

The worst food That I ve eaten so far ,the smell is so bad and the staff are really impolite,I don t recommend you to go

December 22, 2019

Worlds coldest shawarma. I ordered 2 chicken shawarma wraps both were cold. When I went to complain then the person said every single topping is cold that is why shawarma is cold. Seriously??????

★★★★★
December 22, 2019

Amazing

★★★★
Local Guide
December 22, 2019

Good flavour, not too salty or over seasoned! Service was great!

★★★★★
Local Guide
December 22, 2019

good place, variety of food

★★
Local Guide
December 22, 2019

Food taste is good but quantity of meat is not satisfactory comparing to other swarma places

★★★★
Local Guide
December 22, 2019

Fresh ingredients and fast service

★★★★
Local Guide
December 22, 2019

Feels something like real food

★★★★★
Local Guide
December 22, 2019

A tad expensive BUT soooo good!!

★★★★
Local Guide
December 22, 2019

Always happy about the food and the service. This place gives free naan/ Roti. Specially i always repeat the chicken shawarma and falafel. Whether it is wrap or plate awesome! Customer service can be better if the servers can smile and have small talk.

Local Guide
December 22, 2019

First of all the customer service is non existent, the girl was eating her food in the front of the store. Second of all if you want to add taboulah in your falafel sandwich it should not cost extra at all, the food was okay but messy cause she ripped the bread up so all the sauce was all over the place, and gave one napkin to clean up.

★★★★★
Local Guide
December 22, 2019

We always love the food here, and the gentleman who served us was extremely kind and personable despite having to serve so many people in a short time. Great food and great service!