Pizzaville in North York

One of the best pizza I have eaten in a long time. Great service, brilliant taste and fantastic atmosphere

Super tasty pizza!

good food and the Indian owner is so good, he is so polite with customers, more then money he cares about the customer.

Simply i love pizzaville pizza then other pizzas, always will order from pizzaville because my first choice

Made my day the pizza was actually great

Ordered Large Prosciutto/argula and Sopressata. Got cheese and sopressata.

Great pizza at great prices

Cook just sat there inside on his phone. Everyone can see him from the windows. Imagine how dirty the smartphones are. For that reason alone I won t buy anything there.

Was told to f off by driver Driver entered building without permission Pizza was cold as ice 2nd experience driver came right into my apartment 3rd experience aug 5 Ordered pizza for 6pm .arrived at 3 with a wide open box 3 strikes out.do not use pizzaville

One of the best pizzaville location I have tried in a while. The owners are very friendly and you can see the efforts they put in their customer service.

Worst pizzaville place they make hot Hawaiian.. try other spots very deli... twice i get burned by this place.. quality so so..

The evening of May 18th, at 11:30pm, the service was the worst I have ever received at Pizzaville. No proper answers, they were drinking pops in the front and it was quite unprofessional. The pizza doesnt taste like Pizzaville at all. No spicy potato slices were available.

Pizza was made per specifications and tasted good Vegetarian options: You can choose the vegetable topings Food : 4/5 |

This is the second time we have bought a pizza since they took over. The old pizza owners great pizzas . Since the new owners taken over the pizza is not the greatest is always undercooked and not tasteful. Im not really happy with these new pizza owners I dont think I would be buying from them again too bad I have a complained before to them about the last pizza

Consistent, is the best way to describe this place. Same order, same price, same quality. Every time I order I know its going to be exactly how I want it. Will Continue to order from them as.long as they are in business.

Very efficient service, tasty pizza, beautiful decor and excellent behavior from the staff and new owners. I would highly recommend this pizza place. Vegetarian options: Very fresh veggies and consistent taste.

Ordered panzerottis today. We were so disappointed to see that both were small dry as cardboard with hardly any toppings inside. The lady that was working there was rude and gave me an attitude when I asked for a different sauce. What a waste of money! The frozen pizza pocket had more sauce and tasted better. Way too over priced for what you get. So if you wanna get good quality food dont come here! Youll be left hungry and unsatisfied.

The pizza tastes amazing I recommend trying it. The only reason why Im giving it 4 stars is because the staff is very unfriendly and rude so I dont recommend dining inside.

Nice staff, but unfortunately the pizza wasnt as nice. Ordered Hawaiian pizza, ingredients quality werent fresh. Taste and texture below average compared to pizza pizza.

Called to order, the guy answering was so rude. I d thought I order Pizzaville for the first time but never!

I love pizza ville pizza! But this particular location is horrid and doesnt even deserve one star. Ive been here a bunch of times and usually feel an unfriendly vibe. The owner and lady behind the counter are miserable and rude. Today I went in to pickup my order which was still in the oven for a total of 30minutes. I honestly waited patiently. As the man cut my pizza into slices, he and the lady shared some sort of negative non-verbal exchange between the both of them. I felt the akwardness. Then to make things worse I unfortunately requested for 2 paperplates and assumed that napkins would be available on the counter or at tables. So after realizing that the napkins werent there I asked for napkins. The lady just stared at me like I said something wrong. Then the man grumbled loudly that I should have asked when I requested for the plates. As if I was putting them out of their way. The lady continued to stare at me with a look that said now look at what you caused. I was shocked and so was the other customer. I responded with well if you knew customer service you would have given me napkins without me having to hunt for them. To which he became enraged and shouted get out!! Wow this guy hates his job and the lady seems to be a hostage forced to work there. I will never ever go to this location ever again. Im going to make sure all my friends and colleagues hear about it! The management/owner must go. Pazzaville looks pretty pathetic because of the way these guys run their place and for the way they make their customers feel.

If I could give zero, I would give zero to the store !! Since it s changed of owners I have had nothing but trouble. They are stingy with there topping. If you order a double topping, expect it not to be. Their pizza has gone down hill so far , it s soggy and tasteless. I might as well buy pizza pizza if I wanted bland pizza. They will not correct their mistakes when they mess up on an order they don t keep good to replace it , even when you send a picture of the mistake!! They don t wanna send out another driver and waste gas to get to your place. Even the Manager on the phone thinks it s ridiculous that they would not send out another pizza!! So Don t even bother! Time to find a new pizza place, R.I.P Pizzaville

Very clean little place and excellent customer service. Their pizza is very tasty .

So I made a delivery order by phone in the weekend. First time trying out Pizzaville. * The 12p. baked breaded chicken wings were delicious. * The 2 panzerotti were asked with 2 additional toppings each. When you add toppings you expect something thicker than a regular with no-toppings added. That was not the case. The additions were barely there. The cheese was barely there. * Plus you get some raw, un-prepped dip of tomato sauce. Too acidic, went directly to the trash. * The flyer said that with an order $25+ you get 2 free CocaCola bottles (which they said ran out of, so I picked Sprite instead). The thing is that when I checked again what I added up when ordering, something was no square or something was missing. I went for the ticket and it was not there. The delivery guy read from it my total but kept the receipt. I payed cash and tipped the guy 16+%. I really think it is unprofessional to sell anything without extending properly the receipt. I dont know if I was charged the ponzo combo and they did not send the 2 drinks that come with the combo, but just barely said the 2 Sprites were free. I dont think I received what I paid for or as advertised, but I will never know because the delivery guy never gave me the receipt and just 2 bottles of pop. I dont think Ill order again from here. I also left my complaint at #3636, because I read previous reviews and encountered at least 2 similar complaints. It seems there is no attention to customer service at this location.

Great and friendly staff, the pizza is consecutively great! No hit or miss.

Going to this place for a while now. Excellent service, however on my last order I got someone elses pizza order and I thing they got mine.... nevertheless it was good :)

Good hot pizza.

Ordered a pizza on sunday went to pick up the order lady working the front was rude asked for paper plates said that we dont give them for walkin customers its only for delivery company orders the guy working therecwas rude as well nrcer going back

Excellent pizza, one of the tastiest Ive ever tried.

wouldve been 5 stars since pizza is pretty good and its a very clean place however staff being rude is why i am removing 2 stars

For me, the best pizza in Toronto, the highest quality, the attention, everything

Loved it

Good fast food

I ordered a thin crust Hawaiian and it tasted great

If I could give 0 stars I would. Horrible experience, service and quality has been trash since new owners. I will never visit again. Owner swore and yelled at my son. When I went in he continued to swear and made racist comments. I sent video to head office, they promised to deal with the issue and contact me back with resolution. Yet to hear back from them and it has been over 3 weeks.

My recent experiences with this particular Uber Eats delivery service have left me quite disappointed. It seems that we always get the same delivery driver, a young guy, whenever we order from this location. Unfortunately, this consistency isnt a positive one. On multiple occasions, this delivery driver has shown a rather unpleasant attitude when it comes to tips. He has made it a point to complain at our doorstep about not receiving a tip in advance, which is not only unprofessional but also uncomfortable for us as customers. What further exacerbated the situation was when I had a guest over who used Uber Eats to order from the same restaurant. To my surprise, the same young delivery driver approached our door again and this time, he went so far as to suggest that if we werent willing to tip him in advance, we shouldnt order food from this place at all. This kind of behavior is unacceptable and reflects poorly on both the delivery driver and the restaurants reputation. Its moments like these that make me wish platforms like Google Reviews had a negative star rating option. Customer service should be about courtesy and professionalism, not pressuring customers into tipping in advance. Thanks to this consistent experience, its clear that this is one place I wont be ordering from again anytime soon.

Good Service and Nice people.

Great pizzas, high quality food that you can smell when you enter the store. Highly recommended Nice staff

Good cheese pizza, good customer service and the restaurant was clean.

They Improved the pizza. Very delicious and good customer service. Thanks Food

Good

Not sure how this only has a 3.7, this is 4.5-5 star easy all day long. Best chain pizza Ive had in a while!!

Great food, the pizza and wings are delicious. Will recommend to my friends.

This is a great store, they never skip out on the toppings either. I dont understand some of these reviews, bad customer service? Youre probably one of those people that hold up the line because you cant make up your mind.

Too salty

worst management

Pizza lacked flavour and was very cheap on the toppings. It s also a bit more expensive than the other fast food pizza places. Overall it s just say OK experience but nothing special. I don t think I ll be back over here to Pizza was just too bland

One of the best pizza Ive had.

Pizza was good, wings, um they were ok.

Worst place ever. Dont get what you want, dont do what you ask. I got interrogated by them in front of customers cause I reported them. No professionalism from them

I am so surprised for all the negatives reviews. My husband and I went to this location today. We order one of their promotional pizza deals. Pizza was made fast, very good portions of toppings, cheese and the dough was soooo delicious!!! Soft, yet crispy, fresh. The place looked clean. Love the table original design which it seems that its the remains of a tree made into a table. In terms of the 2 gentlemen working at the counter today, they were very approachable, nice, respectful, and didnt mind chatting a bit with me. Well definitely go back to this location even if we have ro drive from Richmond Hill. Best pizzaville tried in a long time.

Ever since there is new owners (maybe 1-2 years now) Ive been here only a handful of times for the exact reason of these owners are so cheap. If you want chicken? Youll get like 5 slices per large pizza. Want extra cheese? Its the regular amount with a 2$ markup lol terrible terrible new franchise owners. might as well go to pizza hut for the same price but more toppings and care EDIT: after reading other reviews, its pretty obvious the drop off in quality and customer service was done when the new owners took over (around 1 year ago as some comments at the 10 month mark around Summer 2021 say that they noticed the change in owners as well and there was a drop-off in quality as soon as one month in.

Thanks Moe for taking care of me with the late night orders I order pizza from this location once a week for the past 4 months and the sopressata and pepperoni combo is amazing.

Come here often for lunch. 2 huge slices for 9.99. pizza slices are always fresh and tasty

Best pizza and perfect customer service.

Great pizza

I dont know why I even gave this place a review. It was so bad and trashy. The lady that was working there was kinda rude and gave us attitude and I saw the lady eat cheese out of the container and then after ripping some cheese of the cooked pizza and serving it. And the water is way to over priced. So if you wanna get good quality pizza do not go here go to Pizza Nova or another place called markers pizza and etc... So plzz dont come here if u wanna get sick and dont even get me started on the bathrooms .

I tried 14inch vegetarian pizza, it was good but still missing the taste of sauce. Apart from that they were having less variety in dips. Overall a good experience.

Pizza was very fresh. Friendly and clean establishment.

After a long day of work I decide I want to treat my family to a warm meal. Little did I know I would get harassed at my door by the delivery driver. The man held my order hostage until I pointed out my address on the receipt. This isnt the first time this exact delivery driver has been unprofessional, first couple times he s thrown our order because we did not tip. How does this motivate us to tip when he can t provide us with a proper delivery? This time around I decide I ll tip so our order and transaction be smooth, but it wasn t. He did not want to give me my order. I did not expect to have to argue with someone at MY doorstep. This is unacceptable and what makes it worse, this driver got a nice full tip from me yet I was treated very poorly. I will not be ordering from this location again because of the delivery driver unless you hire a more professional driver. I refuse to be treated like this at my door. Very unprofessional. If you want a rude delivery man, that expects big tip even though he gives very poor customer service, this is your spot.

Great pizza but few options available

The staff are pretty friendly. They assured my pizza is totally gluten free and they washed their hands before starting. Good experience

5 stars for a chain pizza place The staff were friendly, service was fast and pizza was delicious for a chain restaurant.

Best pizza in GTA

excellent staff and owners, appreciated the quick delivery or pickup whenever i go in

The worst pizza Ever the staff so rude I went there with my daughter she 12 years and they were rude in front of my daughter it is Canada not Middle East ever again I will not go there . My up date is they call me from the head office and they ask me to go to different location . Instead of training the staff to be not to be rude to the customer ?? Sure I will contact for further discuss

One of my favorite places. They make high quality pizza. The service is amazing. Thanks to you guys. If youre a pizza person like me, try their pizza. On Steels & Duffrin right beaide Winners.

A decent pizza take out place. Fast service. Decent quality. Reasonable prices. Nothing too special.

Good and. Friendly services excellent quality pizza

The pizza was really good.

I was completelyShocked at the disregard for health and safety. After paying for my pizza the person went ahead and started to make it without washing his hands! I addressed this to him and he started talking back to me telling me the stop being so scared of everything. I ask from my money back and simply left I really hope management is reading this because this is not a customer service issue they says more over health and safety issue that needs to be addressed

Ordered 2 panzos from this place via phone cause I thought why not havent had pizzaville in a while so why not. BIG MISTAKE waited over an hour for 2 stone cold panzos. So called for a refund right away ( Im talking minutes after the driver left) they said no problem but what they didnt tell me was I had to wait 3 and a half hours for this refund cause there are other customers and it rush hour for them. So long story short Im stuck waiting on this driver to show back up, God knows when that will be. I would rate this place ZERO stars if I could. Terrible customer service so heed my warning do not order from this place until they over haul mangement.

Ordered twice over the last month. Sadly the quality and quantity has declined at this location. Notably lacking sauce and toppings. Use to be very generous and tasty.

Not sure whether there are new owners. Ordered a pizza and it was really dry with the wrong toppings. Last time I ordered was about a month ago and the pizza was fresh great toppings.

Last items on pizza not worth to go there waating money. Personally never go back

Management is very rude at this location and much less toppings here compared to other Pizzaville locations. I will not be coming back to this Pizzaville

Walled in tonight to order pick up and was ignored by the guy behind the counter. He emptied out ingredient containers, checked on the pizza in tje over, went to the back to wash or put away containers never once asking me if I needed help or take my order. If you dont like working the, hate people n or just tired of your life.... quit and dont take it out your customers. This was my first time ordering from here. Guess Pizza Nova prefers my business.

I ordered slice of pizza for the first time, the tall guy literally just put pizza into the oven and took it out immediately so not thoroughly warmth. I am already starving so did not bother going back. Taste was good so I gave it a 2 star.

Kind staff!

Great place

Guy working there was super friendly and made good suggestions. Pizza was excellent

Its pizza!

Well made pizza compared to the others I been to.well golden brown and made awesome

Customer Service 911 !!!!! I wish I could give a negative star rating as this location lacks Customer Service and the guy behind the counter (Manager? Franchise Owner?) was Extremely Rude and Unprofessional!!! I decided to try out this location with my 9 year old son what a mistake. The guy behind the counter was so unprofessional, rude and literally swearing and using profanity. I told him to not use that foul language in front of my son but he continued to tell me to go F off in addition to other inappropriate words and to not come back. I am literally speechless how he can be in the customer service business and treat customers in this unacceptable and very unprofessional manner. He showed no regard for my young son being there and he should definitely not be associated with the Pizzaville brand. If he is en employee he should be fired !! If he is the Franchise owner, he must feel that he can behave in this manner and get away with it because I have just read other countless stories on how rude and unprofessional this location has been towards the people that patronize the business. The brand is going to suffer! I will definitely be contacting Head Office about this experience and wish I did not visit that location as it ruined our day. I recommend patronizing another business as this location clearly Does Not Care About It s Customers!!! Avoid at all costs and eat somewhere else.

Perfect customer service and the staff is very professional and quality of the material is very high and I personally recommend this place .

The staff there are really nice and treat their customers with respect. They put a lot of care and effort into every pizza they make. Definitely the best place to go if you re looking for amazing pizza in North York!

One of the best pizza places. The taste is always impeccable and always fast. Lots of interesting varieties and all the ones I tried were fantastic. Staff were also kind and friendly. The restaurant was clean and comfortable. Ill definitely come back if Im in the area. Recommend 100%.

Great pizza. I love that theyre very generous with the toppings especially the cheese :)

Ordered in store and paid. When given my pizza I noticed it was one of the ones on the counter. It sat there over 10 min. It was cold and the response from the female, either owner or manager was that thats the pizza business and they were busy

Very disappointed a friend of mine was insulted and harassed by a driver

Delicious pizza

Very delicious pizza!

Walked in to order a pizza and at the counter nobody would acknowledge me. Then when the guy finally came to the register. He didnt say anything. I told him i wanted to order an extra large pizza and he mumbled something. 5 minutes later i walked out. Will not be back.

Good value for money

Great pizza And they are open for takeout during global pandemic

Great place. Clean store and friendly stuff. On top of this fast service.

This is my new go-to pizza place in the neighbourhood. Their standard crust has a nice light and airy chew and sits nicely in your stomach. You can tell they are using high quality ingredients. If you download their app, their passport system gets you a free large 3 topping for every 6 pies. Not bad at all! Ive also ordered their fried panzos a few times and you can tell they change their oil often and are cooking it at the right high temperature. Nothing worse then a greasy fried panzo cooked in old oil at the wrong temp! Keep up the good work guys! A solid 5 piece all day!

I receive amazing contactless service and quality food from this location. Averaging about one or two orders a month for me and my family I wanted to publicly rave about this location s awesome service in a consistent basis. Also, I love the Pizzaville App on my smartphone that ensures I can select everything exactly how I want it customized to the smallest of personalization. But none of that would matter if the execution of the delivery was not good. And it is always perfect service. Quality hot food delivered by always kind drivers always on time or early. Food delivered hot and with the App I pay before online and the driver will have all the great food, sealed with stickers on the boxes and in a protective plastic bag, on my front doorstep and step away calling my cell number I provided and wait to say hello from a safe distance and make sure I collect the food safely. This pizzaville location was a great place before the pandemic crisis and it is beyond fantastic during this pandemic. Being an only child and taking care of my elderly parents during the pandemic, when I am too lazy to cook, it is beautiful to know I can trust this Pizzaville to deliver quality food efficiently every time. I may sound like I own the place lol with my compliments, but no, I just think it s important for others to know when a place cares to do things the right and best way with best practices in place and executed. Btw it s the only place to get a quality old school delicious fried Ponzerotti. And the best wings from any pizza delivery. A tip; order them crispy with the buffalo sauce on them and you will be surprised that they are wings from a pizza place. They are borderline pub worthy. And I take my wings seriously so a huge compliment from guy who knows his wings. I know it s a lot of fried food lol but everything in moderation is always great in life. And if you want healthier alternatives, there are all kind of pizzas with gourmet toppings and gluten free thin crusts as well. To impress a half Italian like me, with an Italian Mom from Naples with their pizza is saying a lot. Lol. Love the service/food for me and my parents for us to enjoy. Keep it up. Stay safe and healthy and much gratitude!

First and LAST time trying this place out. Ordering online and the passport system is great, no problems. However, the pizza itself was not good. I ordered two large meat pizzas: a pepperoni and second was pepperoni, sausage and mushrooms. Result was the same, pizzas gave me and my kid the runs the next day and a day later. :( I have a feeling the pepperoni was the culprit. Never had issues with any pizza joints, till visiting here. Just nasty pizza, sorry.

I waited over an hour for my pizza, just for me to call pizzaville for them to tell me ... my number wasn t on the system!!!!!!!! The gentleman had red back to me number and never put my order through!!! I am furious. This is super unprofessional.

good pizza. the cook wearing the glasses is very friendly.

Delicious food, clean and neat place. And also their service is amazing.

Best store and staff. Delivery guy is very friendly and respectful.

Good pizza with consistency, staff are also very nice and professional. If you havent tried Pizzaville, give it a shot, you may be surprised.

Service is always respectable and never got my food late or had any real complaints about the food they serve me the only reason it s not a 5 star is because of quality of other selections are meh in comparison to the pizza

2 days ago a guy working at this location with tattoos on his arms followed me to my car and said he wanted to punch me in the face. Hopefully the management is doing something about it.

Initially, I order 2 pizza online for pickup. The pizzas were suppose to be ready at 7:20. Unfortunately, I had to wait an additional 30 minutes because they were a bit backed up. So why the five stars? Because when I went to ask how much longer, the cashier - a pleasant lady who obviously mastered the art of multi-tasking said just a few more minutes. As I went to sit down, she walked over and refunded me the full amount of my order. She apologized for the delay. This is true customer service. I am in disbelief... and to top it off... the pizza was amazing.

Best pizza Ive ever eaten!!!!

Pizza came extremely late, came after i made 3 calls to check the status. Cold, ill made.. toppings were falling off as if they forgot to put them at first place and then placed it after the pizza was made. Ridiculous. Poor service .

Was over cooked on the outside and undercooked in the middle. Next visit asked them to not over cook it. It was overcooked on the outside and wet in the middle. After asking multiple times the third time and explaining my past experiences. It was still overcooked on the outside and wer in the middle.

Amazing place with the best taste

Wowwww!!! Fresh slices and good quality

Good costumer service and delicious pizza.see you soon guys.

The pizza is awesome and the service was excellent, and the store was outstanding specially the owner was very accommodating

Fast service and great foiod quality even late )midnight)

Awesome best location and best pizza in this store Tnx guys

Food is good, Making my pizza and fighting with someone in the phone. And wife or some lady who is in the store arguing. Not professional. Not at all.

Totally unprofessional staff here. Making people wait when orders are already ready. Customers are not here to watch you catch up with you work. Pizza is super cheap on ingredients. It looks like they are not meeting the basic ingredient concentration of the recommended franchise proportions. When you skimp on ingredients, what would you expect.

Favorite pizza place. Very professional and friendly staff. Pizza tastes very fresh and high quality.

Great pizza and great price. Got the size up from the large and a friend and I devoured it all. Pepperoni and mushroom with extra sauce and extra cheese was the right amount for toppings. Loved the chewy crust. Going to do it again soon. Try this place.

I ordered a pizza for pickup and didnt wait long, pizza was good. Would order there again.

Awful location... their pizza is usually amazing anywhere else but specifically this location has the worse staff the worst drivers and the worst pizza ull ever get.... drivers smell like ass-sweat

Good panzerotti. But pricing not honest.

Spicy Pizza is really Spicy. Should have better service

We often order pizza at Pizzaville. Very tasty pizza. Sometimes we pick it up. Interesting design. Always clean

butchered my pizza or delivery guy did

I try the gluten free pizza with spinach and goat cheese and tomatoes around $14.99 and was delicious!!!!!! Enough for 2 people not too hungry though. In general good experience, the place is pretty

Awesome service !! Owners and staff are really good .Requested a Heart shape pizza and they made it .It was really fantastic and kind loving gesture .Keep it up guys !!!!!

Good pizza

Delicious pizza, fast and also has delivery service!! Very well priced!!

Good place with good service and excellent pizza, very tasty

This Pizzaville inside is beautiful, so nice and clean. The long wooden table you can sit at on one side is so nice. Very friendly staff, prices are reasonable, quality was great.

2 stars for easy ordering and quick delivery. Pizza sux tho.

Horrible, no washroom, i had to eat with dirty hands, the gir that serve is not good in costumer services,

When I order Pizzaville it now comes from this location and I gotta say their Pizza is awesome it has a great finish tons of toppings and always delicious. On super busy nights they still deliver within time limit. Definitely recommended!

Very upset with the service, ordered online for pick up pizza with half peppers, half spinach and received full spinach. I came back to store and they just told me go call the call center, we can t help you. No one spoke to me or so. I wonder why should I waste time and call somewhere when I m already there and my issue can be fixed. Very disappointed of the service, even though taste is ok.

The Staff are really friendly and polite. The place is very clean and the furniture and design in great. The pizza was completely baked and delirious.

Love their pizza.

Too bad I didnt take any pics of the food that I have bought. Wonderful location, great customer service and pizza!

The usual delicious pizza and great cheerful folks behind the counter!!

Good location, but my pizza had plenty of raw dough. I might give the location another shot due to location, but otherwise Ill go back to my old ones.

Good fresh pizza slices!

Good pizza, friendly staff and clean environment.