Pizza Nova in North York

This pizza nove is good!

I didnt order from you tonight because your website is just too darn slow.

Ordered a pizza online. Got charged. Never delivered.

Best pizza ever tried

Neet & tidy.. Maintaining same tase all around.. Food

Very bad

Edit: gave it a second try, look at the picture of the pizza I recieved. Its obvious the onions are raw. There were 6 pizza makers back there, and theyre all trash. Long time customer here, Ill be going to Pizzaville from now on. My partner and I ordered a pizza online and we were told itd be 20 minutes. It took 40 minutes, it was under cooked, and it was missing the pepperoni! The pizza is underwhelming, the sauce has no flavor.

Pizza is fresh they make it on time the best pizza and I love how crispy they can make it recommend

its pizza. everyone likes pizza

Pizza tastes amazing. I highly recommend working Monday,Tuesday, Wednesday or Saturday. The cashiers are great and very helpful. I also love getting their panzo and wings when I m in the mood seldomly, but their pizzas are amazing.

Amazing location with the best service and food, highly recommended, everything is made fresh and delicious, and they get it right everytime.

Delicious pizza

Sad to say this location is horrible! I use to be a loyal customer of Pizza Nova until I moved and was forced to use this location for the last 9 years, so bad i now order from Dufferin Steeles for pick up! No sense of pride in the workers, slow delivery (over 75 min wait and they are an 8-10 min drive away), call to get eta, told only 6 min away then 15 min later they arrive with the cold pizza, inconsistent quality and taste, you pay over $20 for toppings and it s barely even on the pizza. What ever happened to the days of customer service? Several calls over the years with pics of upside down pizza and more yet nothing has changed. This location should be CLOSED BY HEAD OFFICE because they are not interested in retaining business. Very disappointed with Pizza Nova.

We always order and pick up from this location. Their pizza is always delicious and cooked well. Not all locations are the same .

Pizza was burned second time.

Food

Great food!

The customer service needs improvement. There s a worker in there, a south Asian man with very light coloured eyes, green/brown. He was very impolite to me from the moment I went up to place my open. He didn t greet me or welcome me, just looked at me with his eyes widely open, insinuating that I should just place my order. I asked for wings, asked if I could have them baked(as I m used to that from Pizza Nova), he rolled his eyes and said to coworker behind him, she wants them baked and we don t do that I proceeded to order, not causing any issue and he punches my order in, extends machine for me to pay, then walks off. When my order was ready, he announced it then walks off before even asking me if I need a napkin or anything. His polite coworker gave me the napkins and treated me with a bit more respect. I hope the rude rep is spoken to or given some sort of training on the appropriate way to greet customers, take their orders and represent the company in a nicer way. I won t be revisiting.

I have been to a number of pizza novas, the amount of slices available was low, and the pepperoni slice was below average, where they usually have the best.

Taste was ok but pizza was burnt, I didnt request well done

Server / cashier doesnt seem to want to work. No hi, thank you, bye. Where do these companies get these people. As a customer you feel like youre doing them a favour.

This is the second time Ive had a hair on my pizza, the first time I said it was normal and threw the pizza in the trash, now its the same again. cleanliness and hygiene zero

Food was good, and delivery was fast. The only problem was that one slice of pizza had a small piece of plastic, which ruined the food for some.

Terrible delivery. My order took over 2 hours on a Tuesday evening when I was estimated 30 mins, called to check on it and was told its on its way then it took another 50 minutes to drive 10 minutes down the road. Was told after 2 calls it Will be there momentarily says it went out for delivery. Not impressed. They clearly forgot to make the order and tried brussing me off repeatedly. Customer service at the dispatch was helpful, but the store was not.

Tasted bad and upset stomach. I buy Pizza Nova for takeout regularly, first and last time I try this location. The pizza I got was cold and looked old, and missing my chicken topping. I suspect they gave me an older pizza and just sprinkled an extra topping I ordered ( broccoli) on it. When I called to complain, no apology, no we will make it right, just a $5 credit for the missing topping and a goodbye. Threw most of the pizza away cause it didnt taste right. Next day had upset stomach.

Radhika served us. Very friendly and nice. Highly recommend. Very tasty pizza. Food

Delicious pizza! Will come back

Great location and never a bad pizza

there best. Friendly staff and great pizza.

Nice place, only they discriminate against Latino people.

Ive been going to this location frequently for 4 years and for the majority of that time span, Ive had a positive experience and the employees were relatively nice. However, a month ago there was a new employee at the counter who was very rude, escalating the situation and arguing when I didnt say anything aggressive or even contradict what she was saying. I didnt go to the location for a month, but when I returned a few days ago the same employee was there. The experience was not as infuriating as last time, but she was still extremely rude nonetheless and argued with the customer beside me (the customer was extremely nice and calm). I could elaborate more on the experiences Ive had, but everyone knows that anecdotes provided by disgruntled customers are unreliable. Instead, you can find out for yourself, because this employee argues with at least a fourth of the customers. If you come to this location and order something you will understand what Im talking about.

I love Hawaiian pizza

Went there for lunch and they are super stingy with the cheese. I felt like I was only eating tomato sauce + it was dry.

Awesome pizza Slices here.

Slice was hard as a rock

Been Here dozens of times, for Pizza, Panzerottis, a quick slice, and have never been disappointed. I actually lost my wallet here, and they kept it for me almost a week until I returned and asked for it.

Your typical Pizza Nova.

Mid panzerottis. All of the toppings, literally all of them were on one side of it only

Ordered the 2 medium 2 topping pizzas special and requested all toppings to be just on one pizza and the other just plain cheese. Khushboo and Gaurav were so nice to accommodate my request. :) Excellent customer service!

Pizza is great. Deliver service is terrible. If I could give 0 stars, I would. After pre-paying (including tip), our pizzas were left outside on the porch in mid-November with no notification. When I called to check on the order after waiting an hour, the delivery driver had the audacity to claim he spoke to me and I told him to leave the pizzas outside. Customer service was marginally helpful - but only provided a 50% refund for my stone-cold pizzas and poor service. Will not order from this location again.

Misguided - chorizo is not vegan!!! They don t even apologize!! Terrible customer service.

Was lied to about their vegan options and found out about the deception on my next order!! Terrible customer service!! Dietary restrictions: Vegan

Pizza did not taste very good at all

Friendly and prompt service. Pizza was tasty Food

Im here (live) waiting on my pizza (got the plant based Campo in case yall are wondering) and I gotta say the service here is fantastic.The young lady, Tabinda at the front is awesome!! Im seeing the way shes handling other guests and its with genuine care..asking them how their day is, wishing them well, telling them to drive safe and she legit means it.You can tell they appreciate it too. So on behalf of all the guests you served today, THANK YOU to Tabinda for being an amazing employee !! Keep shining. You made my day!

Ive had it and will not be ordering from here anymore. The quality and service is sub par to say the least. Will have to go out and pick up from another location since that one doesnt deliver to my place. Thats how bad this location is.

very ignorant,,tried over charging me 20 plus dollars ..fights with what I ordered ..think I know what my family likes,,and then proceeds to give max attitude..been customer for over 15 years as I lived in house right beside. orders have been wrong in past also just not the complaining type..enough is enough already tho..only thing that saved her is the pizza maker coming to try to make things right as he seen me in there lots..on a side note its the front counter that seems to need help!!

Its good. Nice lady at the counter.

Great thin crust pizza & balsamic Mediterranean salad as always.

I placed a large order (for my office) with this location of pizza nova via Uber Eats. They let us down big time - the order was canceled without even notifying me!!! I learned about the cancellation the very last moment when the pizza was not delivered and it was too late to reorder (((( Will never again order from these guys!!!

These wings are ridiculously small.. why would you charge full price for baby chicks wings ?!

This shop serves one s of the best pizza in locality. Staff is very friendly and the service is fast

Wowww Worst pizza ever order from pizza nova. Ordered 4 pizzas and all dry and thin burned. Definitely very old dough. Call to complain and they ask me to send email with pictures. No thanks Will not order again

Great service and staff.

Great pizza and customer service

They have blue Fanta. I ve never seen that before

Cheap cheap CHEAP! This location is so stingy with the cheese. We live 3 minutes away but drive to the yorkdale location just because of this. They even hide the parmesan shaker..

I payed for 2 pizza 60 dollars garbage You can even bit the bread to hard looks like yesterday pizza to bad

Friendly staff. Fresh food.

Always fresh and variation of slices..and counter girls are always friendly..good service

Very friendly counter person and good service

Always go to this location. They are usually quick and the pizza is good. Last week for the first time ever they messed up my order. They handled well. I was satisfied with how they made it right. I will keep coming back.

Ive personally had a great experience here! The workers were very nice to me, were very patient with me when I didnt know what to order. Super sweet and pleasant people, food of course is amazing, check it out whenever you get the chance!

This is one of my favorite places ever! I dont usally do take out often but when I do I ALWAYS choose pizza nova cause why not? Ive recommended this place to my friends and they all had nothing but nice things to say about this place! They also left a 4 star review on this place!

firstly, the pizzas are burnt, secondly, the lady who is charging is very rude, on one occasion I made a mistake and put delivery on my order, but I went to the store to pick up my pizza and still charged me for delivery, on another occasion we ordered 3 party pizzas to eat with the children and friends in the park and my husband asked her for napkins and cardboard plates and she said that they didnt have to give us anything and she didnt give us anything to be able to eat the pizza, that and several other things we decided not to order pizza here, not to mention that the pizzeria of the competition are more friendly and always provide us with plates and napkins, since then and in the future we will order pizzas from the store that is on the avenue.

Service was not very nice but the food was good

When I first went into this location I was surprised that no customers eating there at all. I ordered the potato wedges and one of the girl was very friendly,when I went in to get my food,I saw the friendly girl was on her hands and knees cleaning the table stands which you dont normally see in a restaurant,and another girl came out passed me the food,and I requested for more ketchup to go with it because my husband has a medical problem that needs to use lots of sauce to swallow,and she said if he just had an oral surgery he shouldnt even use ketchup. LOL who made her the dietitian,and I said if you want, I can pay for the ketchup,5cent for a packet,and she said its not that cheap,it needs 15cents for one packet.I was shocked that she just came up with such high price,I told her I got 12 packets of ketchup for free in another location and she said which one? We are not making any money here! She severed the food in a very cheap box (not the standard one)with less than one lb of food,and its not great.

We occasionally go to this Pizza Nova and always have a pleasant experience with the staff. Last week when we went in Radhicka suggested a pesto and cheese because she s remembered I only ate veggie and we added the bruschetta toppings as per suggestion and it turned out really yummy. Thank you Radhicka for the always bring friendly, the suggestions and remembering that I only ate veggies

Went to go buy a slice at 1:30 on a Sunday. The store opened at 11am and they had 1 veggie slice left. Probability of them selling a whole tray of veggie is low. Likely selling yesterday s pizza. Steer clear.

Love pizza and love my pizza nova! The only pizza franchise I buy from. 2 medium,2 topping walk in special is our choice. Royal York plaza location offers excellent food, excellent service and speedy turnaround. Good job guys!!!

A really great Cashier, excellent customer service. I visited Thursday Jan 14, 21.

Everytime I so happen to come here they never! Have any plain cheese slices. Never! Gotta wait 20 mins to make. Never. Its crazy

Get what you pay for. A little small but tastes better than domino or pizza pizza

Excellent pizza

People were very nice, good food.fast friendly

I love this location and their pizza is great but delivery service needs improvement, They took my pizza to wrong address and blamed me for providing the wrong buzzer, kept arguing with me on the phone that my buzzer is wrong, it s not working etc. Etc.

SHEEESH this place bussin. Pizzas nutty and the staff is awesome. Give them a raise!

Burnt !!!!! I had to leave and go buy something else to eat. Deserved 1 star for wasting my day. Never come to this store again. My suggestion is to check the box before get it out store, because I didn t do this time and got this.

They will deliver your pizza in 1½-2 hours and it will be ice cold. And when you call to complain, they just apologize and say that they were busy. The pizza tastes great but their delivery system is a joke - regular or Uber Eats doesnt matter. The only way you will be ok is if you are picking it up. That way you can ensure you get your pizza on time and they have made it correctly. If you order it for delivery, they just let it sit there for an hour to get ice cold and then deliver it whenever they like. I have given them multiple chances but they always fail. I will never get pizza from this location again. Unreliable and not professional at all.

Good food.

first time order pizza nova, were very impressed, service wormly we recommend this place

Great location

Pizza was too salty :(

This location taste different from the rest

Placed and online order for a panzerotti and there was a mixup with the dipping sauce charge. Store manager gave me a second dipping sauce for free and apologized for the mixup. Very busy location in the evenings, but the food is always fresh. This is an A+ pizza nova location

Great remote location. Fast service. Fresh eats

Usually come in the afternoon and a younger lady is always very pleasant and really kind. Went today in the evening around 6 PM and there were 2middle aged looking brown women that were much nicer to the white families. She kept conversation , thanked them and wished them a great weekend while all she said to me ( a black woman) was your order is ready. I know they can be very busy and it may be hard to consistently greet every customer well but I literally saw her attitude with all the white customers and it was VERY different. Very disappointed in that. Not coming back

Horrible service from delivery crew

Good service food food good price

Clean place and friendly staff

Just ordered pizza and very rude front desk. Its a shame its a one star but I hope this is a teachable moment. Ordered a pizza, waited, came in and checked and saw two pizzas waiting. No customers around and we had to medium pizzas. She said its not ours. Came back after 5-10 minutes and she literally grabbed the same pizza boxes. They were so busy talking amongst each other didnt even care to check. Came home to realize the order was wrong, along with the pizza being luke warm. We went back to have them remake another pizza. Now I normally wouldnt write a bad review even with all of this but her behaviour (raise voiced and argued) results in this review. A manager had to intervene and fix the issue. Its one thing to make a mistake but its important to be accountable. Understand the issue, be pleasant and help solve the issue. We literally spent over 40 minutes waiting in a car for pizza and shes raising her voice? Doesnt make much sense. I hope this review is shared with the team and there is an improvement. Im willing to change this review knowing their operations and how they treat people will change as well.

Clean and friendly.

Affordable and good. They have plantaroni what can I say.

I left a good review before but I had to change it. I did not hear the door so the delivery person called once. I picked up, and all I heard was mumbles and he hung up. He violently poinded my door at nearly 1 in the morning. I headed to the door as he called again, and when I got to the door, the delivery person insisted he had been waiting so long (and that I did not answer the phone) and that we had to pay him quickly because me not answering the door all this time was interefering with him closing the store. Okay, buddy. How about you change your store hours (he arrived before the store was set to close, to be fair, and it is a three minute drive according to Google Maps) or get another job where you can go make your own schedule. If your store says you are open until 1, you are open until then. Such a rude person. I usually have good experiences here.

Rude server

Love it

Lots of toppings and always fresh. Good staff

Best location in North York!

The customer service was rude and the lady was not flexible. Felt rushed and the pizza was 15 minutes past the time told when I called to place my order. Disappointed, Pizza Nova is usually the best.

I appreciate the fact that I was able to be served right away without waiting for a period of time, and I enjoy the pizza slices here good prices.

Great quality but generally 10-15 minutes behind on orders.

Ordering was fast with a professional customer service rep. My two orders were ready for pickup on time. The store was neat and clean and staff was nice and prompt. Both pizzas were absolutely delicious with a perfect crust and great toppings and reasonably priced. Definitely recommend this pizzeria!

Staff are friendly and service is so fast

Awesome pizza !

Delicious dairy free baked panzerotti!! I would definitely order it again. Cheese was melted perfectly. The dough and sauce was incredibly flavorful.

Good!

Good, quality pizza. Not expensive at all and delicious .

I had to wait 45 additional minutes because they were running late

Excellent

confusing cashier taking my order.

Pizza was made before expected pick up time. Staff were friendly and professional.

They frequently do not have a lot of the standard options available towards the end of the night - the front display of ready pizzas is almost empty, and options like veggie arent available. I had to wait for them to make a new one. The food and staff are great though.

Best tasting pizza nova.

Best gluten free pizza in town, and fast delivery.

Awesome!!! Pizza great!! Taste Decent price

Delicious!

I ordered a large veggie pizza with 20 piece wings and every slice had a long piece of hair. I almost choked on it. Gave another slice a chance and again another long piece of hair. I gave up on the pizza then went for the heavily sauced wings and again more hair. I almost vomited. Worst pizza experience ever! I lost my appetite and couldnt eat pizza for a long while. I called customer service so I can let them know why they have lost a customer forever. They said a rep was going to call in a week to discuss it further. No one called ever. I was angry because I am trying to tell you the mistake you have been made, but instead I get ignored because you know I wont be coming back. Stay away !!

Very nice staff

Horrible location. They re heated my slices, yet burnt them and still served me

good food

Quick fast and super easy to pick up

Great pizza!

Bad service!!

I like their Pizza

Good pizza

October 12, 2019, is when I went to the Pizza Nova at Wilson Hights and Sheppard. The woman who was taking the orders, as well as doing the cash, was very professional, friendly, and very helpful. She also has excellent interpersonal skills!! Pizza Nova is very lucky to have her!

Good pizza fast and decently priced

Great non dairy pizza!! I should mention that the young woman who takes the orders, has amazing interpersonal skills!!

Clean facility and friendly staff

I have found the most creative slices at the wilson heights location and its always a treat to try a new slice. Even though i loce traditional pepperoni!

Great pizza

Good go to for pizza in the area. Friendly operator. Always a good selection of slices anytime of the day