Pizzaiolo in North York
4920 Yonge St, North York, ON M2N 5N5, Canada
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Pizzaiolo Gourmet Pizza
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Worst pizza ! look at the toppings and worst customer service. Rude answers received from staffs .
If I could give zero stars for this review, then I surely would! First off, the pizza arrived one hour late because when I phoned after being 15 minutes late, I was informed that they had burned our pizzas and had to make new ones as a result. How do you mess up a pizza? And to add, they probably would never taken the initiative to phone me: I had to call. Anyways, the pizza finally arrives and all of us found that the spread of the ingredients on the two pizzas we had ordered were rather skimpy at best. Just save yourself the trouble and avoid this location. Not sure what their trouble is providing proper customer service and food but save yourself the hassle and go elsewhere!
If I could give this place 0 I would. Both times we ordered or had a slice my daughter and I got sick. The slices just sit out there for days and are not fresh at all. They are stingy with toppings and the Persian management are rude and have no customer service skills whatsoever. If you walk in they will just stare at you uncomfortably instead of smiling, saying hi, or asking you what you want. It’s also impossible to know who is in charge - it’s a motley crew of old, middle aged, young and it’s hard to know who is serving you. They always argue inappropriately in front of customers like a badly owned family business. Ultimately, let’s face it, there is a reason the place is almost always empty when you walk by. This is easily the worst managed Pizzaiolo in the city. The ones downtown are much better. Go elsewhere to order or get a slice. There are much better, cleaner, and more welcoming options in the neighbourhood.
If I can put a zero star I would, this is very disappointing. There was no one there (I can see why now). The wait was very long very very sad about it, I was FAMISHED. Please fix this, when I come back again there better be some improvements. They gave a box full of trash WHAT THE F.
If I can put a 0 star I would. There was hair all over the pizza but I still ate it because I spent my last remaining money on the pizza. The lady prob put some weird substance on the pizza. On a good note tho the guy sitting down was kinda cute fr. Would try again.
I want to start off this review by saying that I have been going to this location for Pizza exclusively whenever I had a craving. I feel the staff does a generally good job. The restaurant is normally clean and while the quality of the ready-made slices could be better, the quality of the fresh pizzas was normally fantastic. My last two purchases from this location have left much to be desired, especially my last purchase today. I am not one to leave reviews but this was honestly frustrating and I just hope that leaving this review means something to the business owners. I walked in today requesting a two topping large pizza special. I told the man taking my order that I wanted double sausage as my topping. He looked at me, said "just two orders of sausage?", I said yes and then he charged me for the special. With tip it was just shy of $20.00. I am not going to argue that the quality of the pizza was lacking. I found the pizza to be very tasty. It was fresh, the quality of the ingredients were good, and overall it was enjoyable. What caused me to write this review was the toppings. Two weeks ago I ordered a pepperoni and sausage pizza and when I opened the box, I had to do a double take because I thought they gave me a single pepperoni. Some slices had two bits of sausage, some had zero. Most had one. One bit of sausage seems like such a grotesque undercut on a standard order. I don't want to enforce my own bias but I would trust that visually, I would be seeing at least one bit of sausage on every piece at a minimum. My baseline expectation would be two. I figured this was a bad day and enjoyed the pizza as it was. I went back today and ordered a double sausage and was given the photos attached to this review. To drive my point home, I literally counted the sausage bits on this pizza. There are 24 pieces. On a 10 slice pizza I am getting 2.4 pieces per slice on a double order. This would lead me to believe that I would get just over one piece of sausage per slice on a regular order. That is genuinely unacceptable for a pizza place that charges premium prices. I would expect that a regular order would have at least two pieces per slice, and a double would have between 3-4. To be on the lower end of 2 per slice is insulting for a double. Some of the slices photographed literally look like cheese pizza. Overall, I enjoy the product that comes from this location but the fact is, the quality has changed. They used to be much more generous before but more recently, both myself and my roommate have noticed the quantity of the toppings is severely lacking. I do not wish for the owner to offer me any sort of coupon or refund. I will continue to go to this location when I am craving pizza, however, if the scarceness of the toppings does not improve I'd be better going to Pizza Pizza down the street because at least they wont charge me twice the price for half the toppings.
Worst pizza ever. How disgusting. Paid $40 for a party size pizza and this is what I'm suppose to serve to guests? 🤢 Pizza Pizza is much better than this. They legit took a small pan pizza and stretched out till it was thin as paper. This establishment should be embarrassed. The lady was also really rude and unwelcoming. She threw the receipt at me, probably because I didn't leave a tip, and thank God I didn't. Not only did I pick up my food it was also shameful looking. I'll be filing a complaint with the Better Business Bureau in terms of quality and how I was treated.
I ordered a slice of their Sicilian pizza, it was very delicious and crispy. Loved that there was a patio to sit. A slice was $6 which was pretty average. Ordering process and customer service was great at the counter, but the atmosphere threw me off as I felt watched by the workers. Other than the hilarious and eerie feeling, the food was great!
Ordered pizza. Looks like it was cooked 2 days ago. Close the spot
Good quality of pizza and very pleasant staff
Come early as some of their popular slices sell out fast (Godfather). Great taste, friendly staff. Vegetarian options: Plenty of veggie options. Parking: Lots of paid parking options available. Kid-friendliness: Lots of options for kid friendly slices.
Lots of great slices to choose from for lunch. Its a huge portion and always quite fresh. Value for money is pretty reasonable.
TRASHHHHH. The customer service is horrendous! The woman that works there is the rudest customer service representative ever. Calling me a liar when I explained the pizza toppings tasted spoiled. DO NOT ORDER FROM THIS LOCATION.
We had roaches in our food and owner wont even give us refund. Poor service and this place should be shutdown due to poor food handling. Dirty and dingy food and place
Came here to enjoy pizza and the food had bugs and mold in it. Worst customer service, worst food handling and they did not care about situation. Never coming back here!
Our pizza had human hair. This place looks very dirty. Bad customer service.
I m copping the honey heat pizza the guy serving is great service goat
Such a rude and unprofessional employees, instead of attitude you guys should work on your speed of services!!
Keeping in mind this is a typical fast-food type take-out pizza place, and not a gourmet pizza place, I found it decent the couple of times I have taken out from here. Definitely, in my opinion, better than the Pizza Pizza location just down the road. Vegetarian options: Decent number of vegetarian pizzas available. Plus, any pizza that has meat in its ingredients can be customized to remove the meat and/or instead add a veggie. Parking: On a busy stretch of Yonge Street. Finding parking can be a bit of a challenge. Kid-friendliness: More of a take-out kind of place vs family dine-in.
phenomenal - my favorite pizza place in all of vaughan
They are not honest and clean. Please do not come here, please....hygiene is very bad...
Always great,
Delicious food and excellent service.Thank you for a fantastic dining experience!
Walked after a long day at the office ordered the special with hot sauce base instead of tomato sauce (tomato sauce gives me severe heartburn due to the acidity) with pepperoni and green olives. Then paid and sat down to wait in the 1 min or so since giving my order the staff had already forgotten as she proceeded to snap her fingers at me to ask again what toppings I wanted. I repeated the waited the remaining 12 min or so for my pizza. She hands me it when its ready and not hold up the line I take it over to a table to check it. (Normal procedure for the last 20 odd years Ive ordered a walk in) I notice that it has tomato sauce so Im annoyed at this point but there is a family and other guest and ready to crash at this point. So I walk out and walk about 10ft from the store till I decide to turn around and ask for the pizza I ordered. I go back tell her then like in animation a light bulb goes off and she suddenly remembered my order. Apologizes and takes the pizza and goes to make me a new one. Victory for speaking up. Not so fast about a minute later she snaps her fingers again at me and calls me over and tells she can put the hot sauce on the side and I can take 2 pops for my trouble. At this point Im done with this nonsense she messed up my order and instead of taking ownership she is haggling with me to take the incorrect pizza that would ruin my night and next 2 days from the heartburn if consumed. I take the pizza and walk out. I have been going to this take out pizza spot for 12 years and the staff and attention to detail and focus has gone off the deep end. Done with this location. Not going back and I would rather waste the gas and go somewhere where they will remember ur order in the 3 min or so from giving it and making it.
Best pizza ever
I usually don t write the reviews but they forced me to do that i just got one pizza and one slice for my girlfriend and slice look like a stone or something you can break somebody s head with had i think they use the slice one day before one its not fresh and at all . Even they skipped on toppings aswell if you want to order on this location you have to use the word DOUBLE like double pep double mushroom . Not happy at all with their services this is my first last visit on this chain
Probably one of the better chain Pizza companies in Toronto I was fairly impressed. Just went with a plain Pepperoni on our first try and it was pretty amazing to say the least. Can t wait to order again one day and try some of their other specialty pizzas because it seems they have some really nice options to choose from
I will never order from this store again. Rude and carless staff. The order had missing items.
Theres generally no point in leaving a review for Pizzaiolo. Its a chain. Either you like them or you dont. The items and quality are supposed to be the same at every location. In the past, my friends and I had ordered from this location and it had been fine. But, tonight was quite different. For one, theyd skimped on toppings. More importantly though, theyd severely overcooked the pizza. All of the mozzarella was one solid, brown, crispy layer sitting atop a tough, overdone crust. That they nevertheless proceeded to deliver such an obviously overcooked pizza seems pretty shameless to me. Im the one who suggested Pizzaiolo over other pizzerias, so I felt especially bad about the situation. The outcome here is that none of us are likely to ever give business to this Pizzaiolo location again, and, when socializing in the future at someone elses home, we may second-guess ordering from any Pizzaiolo location altogether (not to punish anyone, but because of the thought that wed be risking a repeat). I only wish Id taken a photo of the pizza for all to see.
The best pizza, hands down
Pizzaiolo is the go to when we want pizza. The pizzas are always made fresh and very tasty. Great selection of pizzas to choose from and great service.
Quite happy with the food quality and service. Big slices. Excellent crust. Vegetarian options: They had at least four different vegetarian options in the display case. Food : 5/5 |
We ordered 5 party sized pizzas for a family get together. They were all delicious. Ordered at noon for 7:30 pm delivery. They were on time and the pizza was fantastic and hot. Would definitely order again
Vegetarian options: Funghi pizza with truffle oil Food
Everything is perfect so fresh and really fan tasting taste ! Customer service is really friendly and every where is clean! I love IOLO pizza! Food : 5/5
The pizza at this restaurant exceeded expectations! Each slice was a perfect balance of crispy crust, flavorful sauce, and generous toppings. The quality ingredients really shone through. Highly recommend!
Fantastic pizza and service, always fresh and leaving you wanting more!
The best pitzza that I ever eat in my life . 10/10
The best pitza in the Toronto , very delicious and yummy .
Ordered easy light crunchy but I received well one crunchy, they cannot serve people properly, waste your time and money over here. Do not come!!!
Cold undercooked pizza, bad service, when called about the cold pizza, staff is like, so what?
Very good pizzas. Recommended.
They charge for hot sauce dribble and parm on top. Worst location Ive been to tbh
Great staff and friendly service. Thanks to the team here for being so helpful
One of the best pizza I ever had
Pizzeria with excellent price/portion size ratio! I recommend!
Needs some improvement.
Good pizza, Ive only ordered takeout but its always been enjoyable
Very thick pizza even though we said thin and crusty , no cheese, long waiting time!
Great pizza snack for late nights
The pizza was tasty, the crust was nice and had a good amount of cheese and the sauce wasn t spicy. Pizzaiolo had a washroom and had good service.
Pizza is always...pizza... is pizza... is pizza. Good service from guys who look a bit... tired. Fun experience, but nothing really special or unique
Their Pizza was very good, most of all theor swrvice. Ordered felovery, owner (or whoever picked up the phone wqs very polite ) he also offered (without me asking for it ) discount just for being few mins late. Also there were just about roght amount of toppings and the dough was fresh and airy.
Probably my favourite Pizzaiolo location in Toronto; theyre the only ones that dont skimp out on the toppings, the dough is always cooked to perfection and the staff is extremely kind and hard working! If youre not buying your pizza exclusively from them youre doing it wrong
Bad one served tonight. Disappointed!!!
First, pizza came late. Dinner time service, so somewhat understandable. When I opened the box, I noticed the pizza was not cut properly and all the slices were still sticking to each other. Also, so many empty spots on pizza which shows that they did not put enough cheese. Is cheese no longer basic topping in this economy??!! Ridiculous.
I can say, it s just the best.
Perfect customer service and food since new owner has been working
Food and customer service is Perfect and improved since new owner has been working on this location, strongly recommended this location
The female worker that answers the phone is incredibly rude. Yells at you and then when you have questions about certain things she gets frustrated and here is the phone up on you. That s the worst part. Then they deliver cold pizza they take over an hour to deliver it. Highly recommend going to another pizzaiolo up the street.
Very disappointed, they don t pick up the phone and horrible customer service. I strongly don t recommend this place.
Placed an online order for a Honolulu pizza, requested extra cheese and pepperoni on the pizza as an extra topping. Order arrived and did not have extra cheese and the pineapple that was part of the pizza I ordered was almost non existent and cheese was close to absent. Specific instruction was also given for the delivery to be done to the door. Driver called me from the lobby and said I can pickup from the lobby of my building, I said no I paid for delivery to my door please deliver to my door. After a slight argument the driver delivered to the door but the driver did not knock and the pizza was left on the floor in front of my door. The box that had an additionally ordered GB&C was turned upside down. I have had issues in the past and should have known better about ordering from this location, but I can assure I will NEVER order from this location ever again.
Your pizzas are very delicious and you are definitely the best. My friend and I are your regular customers. Everything is great and perfect delivery
The staff had the audacity to say parmesan cheese was an extra charge, when no other pizza location charges for this. They said this because it boiled down to the staff being lazy and not wanting to refill their bottle of parmesan cheese.
Best tasting pizza chain, they always make the pizza super nice and fresh
It was a really clean and neat place ,the pizza was amazing .
A successful business owner, professional workers and cozy atmosphere created us one of the best memory to have different kinds of pizzas with my family. Pizazz was very tasty, delicious and very fresh. We loved it and definitely recommend it to anyone.
It was a wonderful place and very clean and super delicious
The menu offers a great variety, catering to every pizza lovers taste. The ambiance is cozy and inviting, making it a great spot for a casual dinner or a night out with friends. The staff is friendly and attentive, ensuring a delightful dining experience.
We ordered several pizzas for our school for an event on Monday and there was barely any cheese or pepperoni. Small slice, over baked, dry, no sauce, skimpy and cold pizza. We wont be buying from here anymore. I have been other reviews here similar to mine and its no lie.
Picked up a large pepperoni pizza. Hardly any sauce or cheese. Literally one of the worst pizzas I ve ever had
Very well done pizza
pizzas here are amazing! just tried shredded pepperoni was great! Nate was super friendly and helpful i will be back for sure! Vegetarian options: lots of options Kid-friendliness: clean store Wheelchair accessibility: great acess
We waited for a long time. The pizza was really dry even when we asked for double sauce. We have also ordered for delivery a few times and it was always extremely dry.
The pizza by the slice is AMAZING. Hands down the best quick serve/chain pizza place by FAR. I can t vouch for the whole pizzas, I ve only had it once and it was a bit soggy, but definitely go in and eat the premade slices. They toast it to perfection and the dough is quite thin and delicious
The absolute best fast food pizza joint ever
This place tried to gaslight me into thinking one of the ingredients was what I ordered. Tried to blame it on Pizzaiolo headquarters for shipping new product, essentially deflecting blame when all I wanted was to return the pizza and get a new one. They insisted the ingredient was what we ordered, we ate it and had a bad reaction the next day. I wont lie, they made great pizzas before but Ill gladly order from the location further south on Yonge to avoid any further issues. I like Pizzaiolo!
They called a pepperoni gourmet and charge 5.60. !! Only one slice on each pan displayed. And cheese and meat shouldnt be left out in the open due to bacteria growth without a warmer. Vegetables...Dont look cooked either.
prices are better than other generic pizza joints like little caesar s or pizza nova. also this might be a weird thing to focus on but the greek salad was $5 and really good. salads have gotten so expensive, i saw one recently pre-made in a cafeteria for $10 for the same size. this was way fresher and with better ingredients, crispy and delicious chunks of cucumber and onion, plenty of feta and dressing, whole kalamata olives and mini tomatoes. again, kind of weird when the focus should be the pizza, but it honestly really made my night. it s hard to afford healthy fresh food these days so my health has been suffering. i m returning here whenever i m in need of some cheap tasty greens.
The slice they gave me was so dry, I think it was cooked in the morning and even when I asked for another slice they pushed this one telling that this is the popular one. I guess they wanted to somehow sell the last slice they had. Worst pizza ever had.
Great food, have yet to find a pizza chain restaurant as good or consistent as Pizzaiolo
extremely 0 star service. missing lots of sauces and drinks. plus no apologize when ask
Used to be great, but recently not so much. Crust is overcooked now (has a burnt taste which ruins the whole pizza). Seems like the entire staff have changed so perhaps under new management?
Amazing pizza with friendly customer service.
This place is absolutely disgusting since they changed the owners everything is going down in this place, not only they WARM UP SLICES FROM THE DAY BEFORE, 90% of the employees are very rude specially the manager and the owner as well, stay away from this place, pizza is not good, costumer service is not good, their patio is not good. Also if you have a problem or want to talk to someone there, they will just talk in their lenguaje in front of you and not give you a proper answer, never coming back here.
Really really yummy. Came here about a month ago. Really good pizza. Staff was very very nice, and they all seemed to get along so well i thought they were family. They werent family, just happy people making happy pizza. Thank you!
Did a Doordash Delivery for Pizzaiolo Saturday March 12th. Staff was friendly and courteous. The Pizza was great and had order ready in great timing. Also provided complimentary cheese pizza slice which was delicious. Great staff and service and great pizza.
Ordered calzones off uber eats today. 0 toppings and all bread. Tasted stale as well. Ill never return
This place is so underrated Everytime I just get amazed no matter how fresh and tasteful the pizza is. Staff here is really nice and probably I become one of their regular customers. Definitely deserves more.
Staff nice, better than pizza nova
Thank you for the great pie and the equally great service tonight! It could not have been better and I dont usually say as much. Geez, even perfect delivery too!
Ordered Extra Cheese Pizza that came out almost without cheese took it back to complain and they simply insisted that what I have is extra cheese when you hardly see the cheese with your naked eye - will never go back again
Ordered a veg pizza, but got non veg instead. When called and confirmed they denied right away. Bad customer service. I just lost 18 bucks but they lost a customer for lifetime.
Great service, grabbed a slice and a Brio, $6 special cant go wrong, glad there is a location near me. A+ business, will be back.
I got a potato pizza called Fredo yesterday for pick up. The potatoes were completely raw and the pizza tasted really bad. I am disappointed because the potato was like the only topping on the pizza and it was not cooked :( Waste of my money PS: I was told to contact them (you can see their reply below my review) and I did send them an email. Never heard back!
Ordered a large godfather, got a medium. Should ve checked so oops. Pizza barely had any cheese. Would not go back.
Best and tastiest pizza in all of gta
Excellent customer service
Best pizza slices in the city
uPDATE: Thank you for responding to my review Pizzaiolo, however, the email address you provided is invalid. That just makes me believe that you are trying to respond to reviews to look like you care when, in fact, you dont. Can you tell me which other locations you own so I can avoid those ones too? Lots of pepperoni on the pizza but a distinct lack of cheese. The worst part was that the person who cut the pizza didnt bother to cut through the edge of the crust...by between 1 and 2 inches...so the pizza couldnt be eaten until later because we didnt have a knife and werent heading home right away. Very disappointed with this location.
Good thing: Lots of toppings(I add it..) Crispy dough. Healthy taste. Bad thing: Delivery time 50 minutes(10 minutes away from home). Cold Pizza. No cheese and No pizza sauce LOL. (I chose basic tomato sauce and mozzarella). No taste at all.
Amazing in taste, so flavourful, cheesy and fresh.
Horrible quality
This is the kind of pizza that is especially great at midnight. The greasy crust and gooey cheese add to this delicacy of a pie that makes you want to rip the box open upon first encounter. I ordered the vegan maggie pizza, a capri and I made my own. Let me just say, all of them were great. Do note that they initially cut the vegan pizza with the same cutter used to chop the other pizzas (aka cross-contamination of non-vegan ingredients) so be sure to note this! pros: - fast service - vegan cheese tastes great - fantastic crust - leftovers are just as good cons: - very greasy overall rating: 4/5
amazing pizza. order from here
Pizzas came over an hour after the initial 1hr delivery time, making it a 2hr wait for pizza when restaurant is only 10 mins away from destination. When the pizza finally arrived it was cold and part of our order was missing. They would not refund the missing items. Would not recommended to order here.
Capri pizza with plant based pepperoni. We have added pesto sauce in order, it wasn t there!!! Thin crust pizza was under cooked. Have had same pizza from another location and they made it much better.
Really nice pizza and you can order online as well.
The Pizza itself tasted great. However, I almost ingested a small piece of sharp metal on one of my slices. It scratched the inside of my mouth and at first thought it was a piece of plastic but realized it was metal. I do have the name of the person who made the pizza. Ive notified the establishment of this scary incident so hopefully theyll be more careful moving forward. I was never offered a refund or compensation.
DO NOT GIVE THIS PLACE a CHANCE Soon entering this location I noticed a complete change in staff When I asked if there had been a change of ownership I was told that there had been a change in ownership I have visited this same location maybe 100 times in the course of 2 years Same pizza same order Always comes looking and tasting the same I m skeptic lol of ownership change but thought oh I ll give it a shot tough times during Covid Placed the same order as always Light sauce extra cheese ham , pineapple and olives don t judge Was told 30 mins That s 10 longer then normal but hey new owners I return past the 30 mins Pizza still not ready I wait inside Grab the pizza get home to watch the World Jrs Go Canada To my amazement little too No cheese on the pizza I call I was informed that they put light cheese on it I m 100% positive they read it back correctly I even got the Bill So I of course call Previous owners would have corrected this or gave me a credit I was told by the person who answered the phone they could make me a new on I pondered but the game was on I ll suffer a first world dilemma lol After he goes to the manger I m now not allowed the pizza or the credit lol Only a merger 10$ off my next order Good way too keep a established customer base Please avoid this PLACE ITS just not the same !!!!
Love this location. The staff is great and the pizza is amazing
Great spinach pizza!!!
First time ordering this place and I have never seen a pizza like this. The dough was too thick overall, and about half of the pizza slice was a crust, not toppings. It was like if you have two bites of the slice, there was no sauce, toppings, cheese, except for the crust. But, the dough was very soft and chewy. It was dissapointed.
Went above and beyond for the customer - thank you folks!
The staff are great, almost as good as the pizza Parking is curbside during nonrush hour times. Pizzas are really good, fresh and tasty! A regular stop! Dont to forget to tip the great staff for a great job.
Pizza tastes amazing, they have the best toppings. Nana helped resolve an issue with my order very quickly and was super friendly!
Placed order. Never received order. Asked for a refund. Did not refund. Had to dispute with Credit Card company. Spend a few hundred a month with them. Will never order from them again. Tried to rip me off.
Recently tried this place for the first time after seeing some ads and saw they had Vegetarian pizzas. Gave it a try and was quite impressed with the Bianca Pizza I bought. Marinated Artichoke, Marinated Zucchini, Feta Cheese, Parmigiano Cheese, Mozzarella Cheese, Extra Virgin Olive Oil. Amazing flavor and taste! Give this place a try!.
Looooooveeee their pizza! Its so hard finding vegan and vegetarian pizzas but they have so many options! I tried the cauliflower dough recently and it s heavenly. I would suggest the biana or vittoria for first timers and gianna ola for meat lovers. They also have a potato pizza called fredo thats amazing. The service was friendly and efficient as always. Love this location. Also they have a new patio thats perfect for patio season.
I love their pizza!! They have so many vegetarian options and the staff are super nice!! Will definitely go there again!
Highly Recommend! Under new management and is so much better! Patio is perfect for summer, service is fast and friendly, and they have so many options to choose from! Gluten Free, Plant Based, Meat, Veggie, something for everyone!
Great customer service and tasty pizza.
The store is so clean and pleasant. Staff are freindly and kind. Pizzas are the best in town.
Very nice pizza place,it was perfect i would eat here again,customer service was great as well.highly recommend
Absolutely amazing! The place is beautiful and staff are super friendly and the pizza is delicious, hot and fresh , if I could give it more than 100, I would.
Excellent service - the wonderful staff at this location went above and beyond by adding small flowers on top of the pizza box (it was the birthday of someone special and Pizzaiolo pizza is his favorite!) It was such a sweet gesture and definitely put a smile on his face In addition, we had actually accidentally placed an order for this location when we shouldve ordered at a closer location, as this was a bit out of the way for them (a bit of a mix up!) but they assured us that it was okay and the order still came on time, hot and delicious! Thank you, Pizzaiolo crew! (And special thanks to the super patient and kind delivery ! It was raining today and he had walk in the rain for a little while. So sorry you had to be out there!)
Great Pizza at a good price! My number one choice
Got baked, needed a pizza that was also baked. Ordered pizza, got baked more, ate the pizza and enjoyed it. 10/10 would bake again Amen
They had gotten an order wrong and I was waiting a long time. As recourse, they offered us a complimentary small cheese pizza. ..I must say... it tasted great.
These people are terrible at taking orders. I spent 10 min with the lady that works there as she fumbled through my phone order, only to tell me that it s too late to deliver to my condo now. Average pizza. Not worth the awful service.
Friendly people, tasty pizza. The play nice bird music for the dine in, setting a nice mode for eating outside by the sidewalk.
Ordered a gourmet chicken pizza from here via skip the dishes and I have to say it was one of the best pizzas I ve ever had. Solid place for some high quality specialty pizza.
I ordered a honey heat pizza, which Ive had on several occasions before, but not from this location. I could barely find any cheese on the pizza and there was little to no honey on it compared to other locations. When I called to inform them how disappointed I was, they informed me that the pizza maker said that he put alot of cheese on it and did absolutely nothing to address my concern. First and last time Ill be ordering from the young street location.
Friendly and fast service, great taste!
Very unfortunate because I love the taste of this pizza. But we used a Uber promotion to get pizza and we got small when we asked for medium. The refund didn t account for the fact we wasted our promo on failure to deliver our order as promised.
I don t know why this cheese is watery, I m not even sure whether this is fully cooked now I m worried about myself coz I don t wanna get sick :(
Awesome customer service, went in to grab garlic dip and felt so very welcomed and had walked out with a smile on my face highly recommend this place.
Very bad customer service I had to wait more than 45 mins to pickup my order , at the time of order he said 15 to 20 mins it would be ready and I wasnt alone all the customers were frustrated too , 3 people were working Friday night but there out put was very poor and slow ....will never go there again ....
Did pick up. Got two pizzas (the same) but only one was finished. Waited another 10 minutes for the other. Came home and opened them. One was hot and fresh but salty, the other was cold but okay. Not a good impression. UPDATE: Sent back an email explaining the situation, and got no reply. I am lowering to a 1 star because I wasted my time providing feedback, and did not even get an acknowledgement.
Literally the best pizza Ive ever had
I love Pizzaola but this location has given me issues a number of times. The latest delivery will be my last. The pizza took a long time to be delivered and I received it cold. The driver told me I should warm it up. Not my idea of a easy dinner when I have to wait long and then warm it up. The manager I spoke to didn t seem to care when I spoke to her.
Waited over an hour for this pizza. Will never order from here again. Bad service
Service was good - fast, convenient, pizzas ready within 20 minutes. They were hot and overallz tasted good. I do think they lacked sauce. Extra sauce comes with an additional cost. I wish their normal amount of sauce actually meant that there was sauce there to begin with.
First and last time I will ever order from here, waited almost 2 hrs for my pizza and it came cold, not to mention when I called over an hour later I was told my pizza will be leaving in 4 minutes over 20 minutes later still no pizza, when I call back they tell me Im out of area so look up one by me and they are delivering. Basically doesnt make no sense then I finally get a pizza delivery and its cold. Very unorganized and horrible service
is very nice pizza , but if you wanna eat today you need to come yesterday because they told me you need to wait 5 minutes i was wait 45 minutes thank you so much !!! keep going like this!!!!!!
There seems to be a theme here for this location, and while management apologizing and offering discounts etc. is a nice gesture, they need to evaluate the recurring problems with their service. My last two orders were late; the driver got lost on a main road each time (how??) and the pizza by this time was barely warm and soggy. We love the quality but dont know if we will order again from this location for fear of the same issue again.
We have tried a number of pizza places and Pizzaiolo stands out as our favourite. The ingredients are very fresh. We eat here once a week. Highly recommended.
EDIT: Since I wrote the review below the head office of Pizzaiolo reached out to me to help set things straight. I always appreciate when someone makes the effort to fix things that have gone wrong. I have therefore added two stars. ..................... This was an odd experience. Always been happy with Pizzaiolo quality of pizza, but its been a few years since we came to this location. Things are not the same... Saturday evening we had ordered and paid in advance online, and I came to pick up the pizzas at the indicated time. Behind the counter things were a bit chaotic to say the least. There were six people loudly arguing with each other, running in and out of the kitchen, where the argument got even louder. Masks were on and off while pizza boxes were opened, closed and rearranged. It seemed like there was serious confusion about who was doing what, and about what pizza should be matched up to what order Me and several others were patiently waiting while the scene unfolded. What looked like a lady doing deliveries went behind the counter - again without a mask - while the arguing continued. About 20 minutes after the indicated pick up time I eventually walked out of there with my pizzas. The taste was not what we remembered. Quality of ingredients is on par with Pizza Pizza and Pizza Nova. Always remembered Pizzaiolo as a cut above, but thats clearly no longer the case - at least not at this location. Will not be back.
Horrible customer service! I ordered delivery here many times during the pandemic mainly on a weekday. I tried to order pizza for delivery a few nights ahoy but they said we can t come to you address because we are too busy. I felt like they only want my business when they are not busy.
Our order never showed, customer service was awful. They offered to send a Pizza over 2 hours later. Horrible people and experience. We will never order from this location again. Seems to be common here.
Iolo Pizza has excellent customer service. And delicious and fresh pizzas. The best and fastest delivery for pizza. I think it was one of the best pizzas I ate.
High quality pizzas with really good prices. Well made and delicious also with great customer service and short wait times. Highly recommend!!!!
ABSOLUTELY AMAZING SERVICE! From the food to the customer service all I can say is that every time that I been to this location they have exceeded my expectations! I suggest anyone to visit this pizza store because it s so good and fresh!
This amazing pizza store has exceeded my expectations. Their food is absolutely amazing and it tastes amazing, are customer service is always very good and they always make sure they give me what I want with the most fresh and topping. Everytime I order my pizza arrives so fast that its hot as if it has just come out the oven and right to my house. PLEASE PLEASE VISIT THIS PLACE YOU WILL LOVE IT!
I went there a couple of weeks ago and it was terrible. I ordered a slice of pizza and the taste was awful. It seems that they reheat the leftover pizza and sell it. The customer service was very bad especially because the employees are always talking in their language so we dont know exactly whats going on there? Besides, I saw the manager yelling at the front desk employee due to the way that she answered the phone, She was by herself doing everything without any support. I wont recommend this place at all dont even try to order online. I got the wrong order too one time.
I love the service and the different kind of pizzas they served. I don t usually eat the pizza crust of other brands but with Pizzaiolo is different, the crust is so light and tasty. The pizzas were made with really hood quality ingredients, the flavours were on point. The service was amazing, pizzas came out on time and the customer service was great! I will definitely come here more often!!
I used to order them once a week, but they just change delivery policy and ask me to order through the skipdish or ubereats.
Good pizza
I was better thinking about this place until today. I ordered a pizza and specified that the way Im going to pay is cash. The delivery guy was quite rude and I got refused to pay cash because he had no change for me. I had no choice but to pay with my debit card so I did. I decided not leave any tips because i was quite confused the way I was approached. When the delivery guy saw the reciept he made it very clear with his face expression that he is not happy with the fact that he didnt get a tip and on his way back he was insulting me saying something bad to my way. Thank you Pizzaiolo for this quite shocking experience. I had late delivery in the past with this place but i was never thinking that it might be that bad.
Good service
Best fast food pizza joint. Proper gourme pizzas.
I ordered the panzerotti, and would not recommend it. Understaffed, mushy and by far overpriced. Not the worst panzerotti that I have had but I would say middle to bottom, and the price point compared to the product is terrible. I guess there pizza is decent though, havent ever been extraordinarily impressed there either. There is better pizza in this neighborhood at the price.
I usually just get a slice. The Bianca is my favourite. I appreciate how the staff lets the pizza reheat for the proper amount of time. It really does make a difference. My favourite pizza around the area.
Great pizza, great price, great service ALL THE TIME.
The pizza came looking like somebody dropped them. As you open the pizza box first thing youll smell is bad pork smell from whatever bacon they used which is a bad sign of using old bacon meat. It has to be one of the worst pizzas i ever had. I do not recommend them.
Im not a pizza lover but their pizzas are amazing. The selection and taste are awesome!!! Definitely 5*
I wanted to support my favorite take out places so decided, after months of avoiding takeout due to COVID, to order from Pizzaiolo on Saturday May 30th. My order was placed online at 5:20PM, I arrived at 5:40PM (as the website said my order will be ready in 20 mins). I didnt receive my order until 6PM. Normally, I wouldnt mind the 40 minute wait but what really bothers me, and why Im giving them 1 star, is because I noticed 2 of the 3 employees were not wearing masks or gloves to take precautions to prevent COVID when handling food. They were speaking to each other around the assembly centre, cash desk and oven where droplets from speaking could be expelled and land on food items after coming out of the oven. I wore a mask and so did other customer and when I inquired why they were not wearing masks, the gentleman with the tattoos told me I need to speak to someone else because hes not in charge. I then asked to speak to the person in charge or the manager and was told its not the time to bring it up, theyre really busy. REALLY?! Too busy to practice good hygiene during a pandemic by spending 10 seconds to put on a mask? Were in the middle of a pandemic where for the past 2 months we have been told to take precautions and wear mask and gloves to protect others and yourself. If now isnt a good time, then when is? After I pointed to out and pressed them about it, they finally decided to put on masks, which were right above where the prep the pizzas. While paying one of the gentlemen explained how hot it gets that why they were not wearing masks all the time. I understand that but i dont know if they are asymptomatic and Im not willing to risk my life, or those I love who are immune compromised, for (of all things) pizza. Simply invest in fans or a cooling system. Im EXTREMELY disappointed in seeing that one of my favorite places has taken such a nonchalant attitude about food safety during a pandemic and by the rudeness displayed by that particular staff member. While I was given a discount on my order because they were out of a topping and for the wait, I went there assuming that during these times the proper safety precautions would be taken. Despite this being my one of familys favorite pizza place I seriously doubt I will be visiting this location again. UPDATE: I contact their Customer Service through the website on May 30th. Its June 5th and I have not heard back from them as yet. Be prepared if youre writing a negative review, or sending a complaint to head office, to have it ignored.
Tasty pizza but very disappointed as it seemed to have been sitting under a heat lamp for a very long time. Seemed dried out. Quite disappointed!
Really great pizza, wish there were more on the east end!
Fresh, consistent.
Very good and delicious pizza. Sauce and cheese were on next level. Also staff is very kind. Highly recommending to everyone
Ordered a deep dish pizza. It was a real thick pizza, and not nearly enough pizza sauce for a doughy pizza. I hope they realize that there deep dish is made this way and not very appetizing.
Deep dish pizza was underwhelming. Staff is super nice though
Great to drop in the grab a slice of pizza.
didn t heat pizza slice enough and workers quickly went on a laptop and watched tv after giving me my slice. They were too busy talking and not working
In my opinion and my opinion in pizza should be respected as I was taught how to make pizza from scratch from the brother of the brother who opened the first pizzeria in Toronto back in the 60s when pizza was considered ethic food and only Italian had it in their homes. Before Gypsy Joe taught me I ate ALOT take out and restaurant pizza. I am not exaggerating my father loved pizza and we ate a lot before he started a convivence store (like 80% of the Koreans that arrived in Canada before 1990 s) but after he started the business my mother who loved to cook for her family used her energy to help my father make the store a success. They worked as a team to operate Finch Weston Smoke Variety at the NW corner of Finch and Weston from 8am to 11pm 7 days a week 365 days a year from 1983 to 2003. They could not have started this business without the support of their Korean friends in the community who help them financially with personal loans (as they were not able to save much money from both of them working in the factories as most immigrants did back then) and one very close friend that basically held my fathers hand through the first few months and taught him everything he knew about the business. I now make my pizza from scratch and I think it is better than 99% of the pizzas I ve ever had in my life. Actually make that it is the best pizza I ve ever had in my life. Having said this sometimes I eat pizza in both sit down restaurants and fast food pizzeria s. Yesterday, I was on the run all day and didn t have a chance to eat homemade food as I try to do now. Next best thing for me is establishments that I trust to make things from scratch and use the ingredients that I would use at minimum if not better. I choose restaurants with thought and look for chef owned restaurants or where I know the owners take pride in their food and for them its not just about maximizing profit. I have enjoyed Pizzaiolo pizza for over the past decade and whenever I need fast food and craving a pizza I look for them. Unfortunately the are not everywhere like some chains. It may be because they have a hard time finding the good ingredients they use? In this pizza experts and food critic s opinion Pizziolo makes the is the best chain store pizza in Toronto. I believe the cost is the same as any other chain pizza so I don t understand why anyone would eat inferior pizza? Signing off Yi Bum Sik aka Brian Lee Instagram @iamyibumsik
Would love better sauce. Sorry guys.
Besides the flavour is amazing, they gave us today free new product so we can taste it. They are amazing
Ordered a pizza tonight and they gave me a pizza covered in a bottle of grease. Not sure if the lid fell off the olive oil bottle but the pizza was literally dripping oil through the box. Do not recommend
Very rude staff. The girl doesn t know how to talk.
