Osmow's Shawarma in North York
1746 Victoria Park Ave, North York, ON M1R 1S1, Canada
About
Osmow's Shawarma is one of North America's fastest growing quick-service restaurant chains, boasting more than 120 outlets. Its modern take on classic Mediterranean and Middle Eastern dishes has proven a hit with its ever-expanding customer base. Serving the best Shawarmas around, Osmow's pita wraps offer a choice of Chicken, Beef, Lamb, Beyond MeatTM, Falafel, or Veggie. The extensive menu also includes delicious Platters, Signature Creations such as on the ROCKSTM & on the STIXTM & Canadian classics such as Shawarma Poutine. Osmow's is Proudly Canadian and family run since 2001.
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Osmow’s is a great spot for a quick and tasty meal! I had the Saj Chicken Shawarma, and it was delicious—perfectly seasoned with fresh veggies and wrapped in warm bread. The flavors were spot on, and the portion size was generous. The service was quick, and the atmosphere was casual and inviting. Definitely a place I’ll return to for more!
Most probably, the worst shawarma in town! This certainly cannot be real chicken! Just terrible!
Unfortunately, my experience with the chicken shawarma poutine was disappointing. The dish lacked essential ingredients—there was no brown gravy or cheese curds, which are key to a proper poutine. Additionally, there was very little chicken in the portion. I was expecting more based on the description, and it didn’t meet my expectations. I hope the restaurant can improve the quality of this dish in the future
Should have read the reviews before ordering. I’ll start out on a positive note: The atmosphere and interior was good. Establishment was clean, and the workers immediately asked me for my order. And that ends the positive note. I’ve ordered from this chain before years ago, and it the Schwarma was shameful. However, I was passing by, starving, and I figured possibly it was just a fluke? I ordered the “Chicken schwarma on the rocks”. Pretty simple right? It comes with rice, chicken, and overly saturated in some type of garlic sauce. It was pitiful. No flavour at all, it’s almost as if they expected the abundance of sauce to add to the lacklustre of spices. I went in there with low expectations, and Osmow’s Shawarma could not even meet that. Will not be going there again.
This is our nth time here. Alhamdulillah they’re consistent. We only order beef shawarma with rice and fries. The fries, however, is dry. We haven’t tried the other items. We’re very happy with the beef shawarma. Still, our to-go place after Jum’ah prayer.
UPDATE: We don’t know what’s going on with this location but, the food and the service has become very erratic and inconsistent. The last time that we ordered the salads for pickup, they put much less vegetables than before and when we asked for more they simply refused. It’s very disappointing to see that this restaurant has been going down so much in such a short amount of time. ORIGINAL: Overall, Osmow’s is a good Mediterranean food restaurant franchise. We have been coming to this location since they opened just a few years ago and, even though there have been slight changes since, it is still one of our go-to places in the neighborhood. Their portions are generous, from the salads to the shawarmas, we normally order medium size as the large can be too much for one person. The vegetables are fresh, the meat portions are reasonable, you can customize your toppings and the sauces are tasty. The service is usually very friendly and diligent although, every by now and then, it can be a little off.
An excellent dining experience. Great food at great value. As there slogan says authentic middle eastern food served with a middle Eastern flare. Fast and efficient service despite your own custom selected toppings and degree of spicyness. You will enjoy a great ambiance if you decide to eat in. Great value and great food.
Edit: went in November 29th at 9PM and experienced the worst service. A stingy manager who was not down to rectify the issues. The server took our order wrong, my husband had to repeat himself constantly because the server was not able to comprehend the order... when the manager was putting the sauce on our orders, we asked if that’s all he’s putting on because every other time we come in they drown our food in sauce (which is amazing) and he plainly told us we have to ask and pay for more. Then when they realized they had gotten our order wrong they made a fuss, so we simply told them we don’t want to cause any troubles and to just give us the wrong order. They were non-apologetic and condescending. Not fond of the location after this experience. ... The food was fantastic. The meat and rice were warm and the veggies were fresh and plentiful. Ordered my regular daily special and my husband got the chicken on salad, and we found that there was far more veggies than usual! I do think there is some room for improvement. Service was extremely slow because they were short-staffed. Usually doesn’t take us 10+ minutes to get our order! Hopefully they are able to hire and train more staff soon
If youre looking for a quick Shawarma thats, in my opinion, average at best, Osmows is the spot for you. Service was slow and waiting inside the restaurant was the same, average. Ive been to better, more locally focused Shawarma restaurants.
Good
it s so goood you don t understand. everything is perfect about it.
its perfect and i am not lying
The best Osmow s in Scarborough! Calm and welcoming staff, exceptional hygiene, spotless washrooms, and consistently delicious food. Highly recommended!
Waiting time is just annoying, and I ordered the supreme shawarma pita bread that was double folded with very less chicken need a magnifier to see the chicken
The large after tax comes to $20. We ordered a mix of lamb and chicken. The portion of rice was 5x that of the meat. The shrinkage has been a problem for a while now but this was ridiculous. A scam. It was a feeble and thin scattering of meat hidden under sauce so we wouldnt notice at pick up. It was just all rice. You cant be charging $20 for rice. The portions have always been my appeal for Osmows so this was super disappointing.
Used to order all the time from here, but its gone downhill so badly. Lamb shawarma last few times has been so stale.
My first couple times at osmows was amazing! The food was delicious and it was my go to meal for everyday. But suddenly the food became terrible I found hairs cilantro and olives in my food(chicken shawarma poutine). It disgusted me so I dont go back anymore.
Very bad customer service the chicken was not fresh smelling bad and hard to chew.
Edit: Changed to 5 stars since this place is the go to osmows in the city
Kind workers and quick service. Would recommend
Excellent customer service and food as well.
Good service and best shawarma
Im loving it
Chicken quantity very low
Food was great Vegetarian options: Great falafal Food : 5/5 |
Tried lamb on the rocks and was really dry. Great customer service though.
Best food place ever!!!
Neat place
Less chicken in super chicken wrap
Good meal
Amazing Food, Great Service!
Lovely staff and amazing service!
Top customer service and great food!
Literally half the amount of chicken, garlic sauce and hot sauce. Ordered medium spice but it s not even close to mild. You guys should do a whole lot better!
very good services
Should have read the reviews before ordering. The worst wraps, dont go or order here if you dont want to eat a wrap with just lettuce ...
Just ordered on uber eat, the shawarma combo for shawarma day. This, based on their uber page comes with 1 shawarma, 1 pop and 1 fries. Order arrived without fries. How can you forget 30% of the order? Shawarma were good, but not receiving 30% of my order is baffling. Please read your receipts before you pack orders to make sure you dont forget almost half of your customers orders.
Fast, good quality food, and great service!
Best quick eats! Chicken half & half never goes wrong. It s delicious, staff are so nice, and great value.
Great customer service and food!
Saw a cockroach crawling by the cash register
Great
Greet late-night dine in experience!
Very bad service and very disrespect employees
Bad service and bad employees
The pita breads quality must be bad because my wrap tore open completely. Falafel was uncooked and raw. The only thing that is likeable is their hot sauce.
Great place to eat personal favourite is chicken
Good atmosphere and good service
Amazing place , good food Parking: Amazing place to eat Food : 5/5 |
i love osmows
Best
B3st in town
ordered on uber. despite asking extra sauce on the food through a phone call, they send it with less sauce.
Super shawarma
I would have given no star if that was an option. Person named Pratap- he doesn t know what customer service is, no smile on face , very rude. I did not like the service at all.
Waao food
Great service and delicious food.
very delicious and budget friendly.
Great service
Very budget friendly.
Excellent location Close to the mosque Close to commercial centers Close to schools and parks Close to Arab stores
Rude staff, need to learn some customer service. Cheap gujju s I guess
They store was filthy. Washrooms were so disgusting. I saw a pregnant woman going in she was so uncomfortable as she couldn t use it. So unhygienic. All the staff was on line. 5-6 people on line atleast one of them could have gone and cleaned it . A few of them even used the washrooms themselves. Garbage cans were full . Food was nice but It was very uncomfortable to eat there. Would never come to this location.
Come to the promotion Saturday evening. 10$ for regular chicken on rice. I am the only one customer with about 6 or 7 staffs working/walking around. A box of rice with 2 small spone chicken. I dont understand how this can be sold for more than 10$ regular price. Really not worth the money. (That could be the reason why I am the only customer in half hour vs 6 staffs.) Not recommend at all. On their bank card terminal, they asked for 10% tips as minimal.
It was great
Parking: Very nice ambiance Food
Good food. Especially beef. Little expensive than what we get from other brands even in mall good courts Food
The place is nice and the food is yummy. Staff are very helpful.
Nice place and food.
Their shawarma is really good specially with the thin tortilla type bread and the hot sauce, you can customise the spice level. They add decent amount of meat filling which is great. Staff and the service is really good, never had an issue. We almost buy from them evry week. Keep up the good work team.
This place is epic
I loved eating at this place. The staffs were friendly and I enjoyed the food. I would definitely recommend it.
Very good place !!
Excellent customer service. I m a regular customer and I really like this location. Employees are very friendly. Guy on Sunday morning helps me a lot with my order. Best osmows in GTA
Bugs all over the place.
This location is hands down the best osmows location. Recently I started driving to this location even though I live nearby to Markham and Sheppard location . The quality and quantity in this location is very satisfying . Good job guys.
Great
Good Service and food, Highly recommended.
Good food and great ambience
Get one free drink for a review
Great customer service.
Excellent food and best customer service
The staff is always friendly. Food service is quick, unless you get fries with your order. They seem to make the fries per order instead of having some on the ready, so be prepared to wait for that. Their shwarma wraps are delicious and meat is marinated perfectly. Their ingredients are always fresh. You can get a shwarma wrap and can of pop for less than $15 for lunch.
Great place. Good food and service. Recommended
Very nice service
Food was amazing And service is like super fast by the staffs.
Delicious food
The shawarma is a must try item its fresh
Very quick delivery even in late closing time!!
Overall good service Dietary restrictions: All good under my customization Food : 5/5 |
Love the Ambiance and service..! Parking: Spacious parking Food : 5/5 |
Very good food
Tasty shawarma. Service and the Experience is good
It was good
Good food
Good service
Hello I m not being rude but I m writing this review to explain the reality and the situation that this restaurant put me on. Therefore yesterday I ordered a wrap falafel regular size clearly explaining to the cashier what I want INSIDE the warp which was including tomatoes and pickles and extra tahini and they requested me to pay extra 80 cents for this extra tahini which other restaurants I can give examples of other restaurants comparing between your treatment and their treatment you made me pay extra and I was okay with that but normally the extra tahini should be for free. However it s okay but waiting for half an hour for only regular falafel wrap that includes only three pieces to be fried it s sounds very ridiculous. I said it s okay but lastly and finally I got the order and went home found out that only three pieces of falfel with no tomato no pickles and verrrrrry smalll amout of tahini. Okay I ll end this review by saying you just please improve your treatment because if you do that you will gain more costumers and be successful in future. I hope this review will make a positive change and I m really not happy with what happened to me thanks for reading.
Good service
Great services and. Highly recommended.
Great Service !!
Great place! Great customer service!
The service,food and atmosphere was good
Good
Good service as well as good food
Very good experience
Vegetarian options: Its really good Food
Bad rude customers they dnt like giving same portions as other locations
Low quantity even ordered large size plus extra chicken. Will never go in this outlet
Great place
Soooooooo good Kid-friendliness: i love this place Food : 5/5 |
Awesome service and food
I tried shwarma all around GTA but i found this location the best.
Very tasty and authentic food.
Good management and good store very organised and clean got the order ready soon :)
Food is good and hygiene Vegetarian options: There are lot of vegetarian options Food : 5/5 |
I asked for 2 students on the rocks the denied to give they told its till 5 pm I came at 6 pm. I am working at osmows as well there no policy like that. I dont know why they didnt give me its quite upsetting for me because I am working at osmows as well. Really upsetting l would tell all students that if they want student special go to different stores.
Must try the half and half Parking: Lawrence Food : 5/5 |
Everytime I order from this store, I mention UTENSILS. Fork, napkins etc. but they never give it. how am i supposed to eat shwarama rice without them?
Incompetence at its finest!!! Did you know on the side meant on top....They may have thought I would eat it out of a sideways container, matter of preference I guess.I personally eat my food the way the container opens. On top is not on the side. Greek salad had a bit too much garlic sauce and hot sauce, maybe Zeus likes it hot, but I dont. Maybe thats why they put the X on top in red(hot sauce)....means not to be eaten.....just imagine what If I asked for water on the side, I may have gotten soup. Anyways, can I get a refund and I feel the need to specify either back on my credit card or store credit and not in Canadian Pennies. Parking: Hope you drove a smart car or mini. Pretty tight to fit my SUV
Great customer service Especially Mandeep Food
Good aroma once when I walk-in. High quality food shown. Nice and travel menu
lovely and pleasant staff, food as good as it always has been
Best food when super hungry
Very nice and clean space and the staff is very friendly Vegetarian options: We tried the falafel on rice and was very Parking: In the plaza
The best chicken and beef shawarma platters in the city. Wheelchair accessibility: Its is easily accessible Food : 5/5 |
To be honest the hot sauce was too hot that it made the shawarma inedible. I m pretty sure I ordered mild too.
Very inefficient staff! We ordered for pickup and they are starting our order when we reach there we waited for 25 mins after reaching there staff is very unprofessional Food
Good
Quantity of Chicken on the food went down drastically
Ordered their chicken on the stixs on uber but got the fries too soggy i know it takes time to deliver and the fries get soggy but not that much moreover the chicken was too dry and so chewy
The food was really amazing. The people hate extremely friendly. I would 100% recommend this place for anyone who wants to go
Absolutely splendid food offered, extremely friendly and efficient workers, location is kept tidy. I would 100% recommend to those who haven t tried Osmow s yet!!! Parking: Many available spots to park as the restaurant is located inside of a plaza.
Very good customer service and fast delivery
Great experience
I ordered off uber eats tonight. My wrap was so soggy, it just fell apart and the chicken on the sticks barely had any sauce and was also missing sumac. I even asked in the special instructions for sumac.
Delicious food.
Very nice service
Very good experience, and staff is very nice
The food tastes really different when you go and dine in as compared to the online deliveries, I dont know why. The quantity was great, the amount of garlic sauce was perfect, the fries were crispy and more than adequate. I would definitely go there and dine in next time rather than do uber eats.
Disappointing Experience at Osmows Restaurant at lawrence and Victoria.. I recently visited Osmows Restaurant and was left feeling underwhelmed by the service and food. The staff displayed rude behavior, and the portioning of sauces was incredibly stingy. Compared to other Osmows locations, this particular restaurant fell short in terms of generosity with their condiments. Its disappointing to see such inconsistency within the same franchise. I hope the management takes note and learns from other successful Osmows locations to improve their customer experience.
Ii love this alot Dietary restrictions: Is was so good Food : 5/5 |
The staff was good and they provide good service
Good, cheap, quick eats. You get a ton of bang for your buck. Be mindful of the spice levels! I can handle spice but their hot is really hot
I love you so much
Everyone here are super friendly. Prathap made our order today and I had the perfect amount of garlic and Philly sauce in my chicken half and half bowl. Thank you guys !!!! I am Gonna visit only this location when I crave osmows!!!!
Excellent food Best service Very friendly staff Food : 5/5
Tried the chicken on the rocks. Best shawarma in the town. My to go destination as the staff are professional and classy ambiance.
The place is clean and food taste great. Chicken is tender and the sauce is extremely good. Food
Best customer service
