Wendy's in Oakwood

The manager was very rude, went on my lunch break and she was staring down me and my coworker. She yelled at us because we were getting a refill. Never in my life have I been treated that way by a Wendy s employee.

They are not open as time is posted online or on the door

The food be lukewarm the service is crappy shut it down!

Rude Rude Rude. Only received half my order then was talked to like I was the problem for asking for a drink and straw. I was the only one there.

cashiers are friendly

Ppl are very nice and the hamburger was very fresh .

Never go to this location. There is always an attitude taking the order, something is always unavailable and no one employed there seems to understand the app associated with their establishment. It s complete uselessness at this location.

Fresh never frozen hamburgers. Famous for the frosty

When there there was this girl red hair she talksd getto said she was the manger i waited 15 minutes to talk to her but she was to busy with yome old whote guy i guess was her something cause way she was all over bim i left never did talk to her would never go there again felt sick after the kids seeing it and ghe staff was all playing around nothing being done be surprized if the stay open much longer with no one sorking

This particular Wendys I went to the staff was friendly food was terrible

I havent eaten here but I do like Wendys taco salad and frosties no to

Great

Was able to get the $3 breakfast promotion, and I got great service and the food was amazing

Thanks ladies the food was great the sandwiches were well made and the service was impeccable if you want to go sit in a Wendys in a nice quiet environment this is your place

Just close this location. The limited staff does NOT want to be there and the quality of your food proves it. Cold burgers doused in ketchup hard, old nuggets .just shut it down. We ll drive further.

I tried the New Chicken Wrap it was horrible I dont even think it was Chicken it was just thrown together...

Drive Thru.

I work on the road, decided I was going to stop at Wendy s grab a lemonade and use the restroom while I was there. As I walked into the restroom an employee had flushed, walked out of the handicap stall, and proceeded out the door back to work. I was entirely disgusted she would leave without washing her hands.

I dont understand how this place cannot get an order right. No baked potato. A biggie bag missing the nuggets and fries. I wont be ordering from here. They cannot get it together.

Simple order - zero sugar lemonade (diabetic) and a sandwich. Definitely did not get zero sugar and got the wrong sandwich. Tried to call to ask so I could adjust insulin. 30 calls - never ending busy signal

I love Wendy s, Wendy s always treat me right

The food is always fresh when my wife and I go to this location. We pass 2 other wendys because we know its going to be fresh and hot!

Dont waste your time or money!

Whoever s working this drive through 2/14/24 at 3:10pm has a whole lot of attitude. Management needs to give her an attitude adjustment lady s making someone miserable for Valentine s Day .

I had a doordash order here that I had to drive 20 miles for just to get here just to be told 10 minutes before they close that they cant make the order and will not help me in any way and were very rude

Really needs updating

called multiple times and when someone answered they just hung up. I ordered a #10 and got a son of baconator and the fries are cold and hard as a rock.

Closed an hour early. Hours posted on window state 11 pm and there was a customer ahead of us, in the drive through, that was served.

If you want to be treated like trash, this is the place to go! Incredibly rude staff with zero communication skills. Its apparent they hate their job. I pulled up and was told, Go ahead and order. Before I even finished, I was repeatedly told, just pull up.

Food was horrible smelled like sewage and I felt my meal tasted like the smell. Never again

The food was typical Wendys fare but it took forever to get our food here. Waited in the drive through for some 20+ minutes. Plenty of parking here and nearby so that wasnt an issue at least. Looks like an older style from the outside and finding the entrance was complicated for Google maps.

I left the Aurora location, after finding on the website they wont open until 10:30 but its people walking around inside. Oakwood location was fast and freshly made. The lady that took my order was fairly nice. Ill definitely will be here for breakfast

horrible customer service, does not serve customers walking

Like a lot businesses they need employees. Inspite of that I got good and fast service!! Kudos!! And to top it off my food was great!! Food

Fast service. Only drive thru

Slow

Every time I stop at this location, they have the nicest and friendliest folks working! Clean restrooms and fast service!

The food was fresh and hot. You might lose a tire trying to enter the parking lot, because its so raggedy and full of pot holes.

Dining room not open despite the fact that it says it is.

absolute garbage people working here... online information says the open at 9am, the signs on both entrances say they open at 9am, yet both entrances remained locked at 10am... the worker behind the counter cant any more than just look at me and shake her head while leaning on the counter talking on the phone and apparently nothing else... the drive thru is open but of course they cant serve anyone that on foot, what a joke. to lazy to even hang a sign saying lobby closed

Good food Excellent service Food

This place is a joke.

I had gotten food poisoning from the chilli a week ago I will never go back

Their driveway was awful!! Needs repair! So many pot holes!! Hard to drive thru!

The lady at the drive through was great. Thankfully there was no one in the drive thru. They dont open the doors at Wendys anymore, apparently. This is the 3rd one Ive seen this at. I was there picking up a door dash order and this slows everything down and makes so people dont want to go. What is the reason for ordering online? Is it a restaurant or a drive thru? Even then open the door for your deliveries and pickups. There is so much money going down the drain.

Horrible Service on 7/6/2023 around 1:30pm. Ordered through the drive through, .continually Rushing , IS THAT ALL ,,, no thats not all. The Cashier who took my payment was the OLNY thing NICE about my visit. Now the lady which it looks like to be Tiffany, looked like a MANAGER, now she was a different story, obviously the SAME person who took my order. Just plain RUDE. great example to your co-workers. pretty much threw my drinks at me, then my food , not ONCE even looking at me , said thank u . Nothing. My suggestion is you find another Job , no one deserves have a complete stranger be so nasty. I did not fill out the application for employment. YOU DID!! ... IF YOU DONT LIKE PEOPLE OR CANT EVEN TRY AND BE NICE FIND ANOTHER JOB. WENDYS should def look elsewhere for employees . Have a Nice day !! There not hard is it?!?!? lol

I didnt mind the waiting if my food is hot anx fresh , but i had old stale bread on my dry chicken sandwich and nuggets . Wasnt fresh , French fries was ok Food

I love Wendys, but skip this location. Food wasnt fresh, soda machine didnt work, ketchup in dispenser was bad.

My son had a gift card and the server told us there was only a $1.89 balance on it. I gave her my bank card and told her to do an inquire on the gift card and let me know what it said before running my bank card. she immediately ran my bank card. I asked for the manager. The manager came to the window and instantly gave me the nastiest attitude Id ever dealt with in my 53 years of life. Her disposition was so negative, my 14 year old son said he no longer wanted anything. in addition he forfieted the $1.89 on the card because he no longer wants to go to Wendys that before today was his favorite fast-food restaurant. Its a shame I cant bring myself to give this store in Oakwood Village Ohio one star but I had to in order to post this comment.

This location is short on staff and thats understandable for breakfast time. Problem is... What business turns away business especially when you arent dealing with customers in the drive thru? Bad business practices went down the road to your competition McDonalds.

The manager was very rude I ask for water she slam cup on my tray her attitude toward me wasnt nice ibwont be going back there no time soon.she was Dark skin lady who took my order she ask was for here or to go i i told her to go than I change my becuz it felt cooler in the restaurant she actually started arguing over me changing my and reconsidering eating in.

no strawberry or vanilla frosty smh

Quick service, fresh food

Was staying at a nearby hotel. Bought two chicken meals. Asked specifically to please make sure there was ketchup for the fries. Got back to the hotel. Guess what? Drove back over and had wait in line until I was treated like I was an imposition. By the way... when did it become acceptable for your food handler to touch her bull ring in the food handling process. Anyway, I digress. I got Spicy chicken which was disgusting. One bite then in the trash. My wife got an Asiago cheese meal that made the trash bin as well. I have a Wendys a few miles from my house and while Im not a frequent visitor I do stop from time to time and its usually pretty good. This was beyond awful.

Employees were extremely rude they did not let me finish my order and practically tossed my food at me. Get your employees in order.

I came to dinning room to order for says it open at 9am i got there at 910am the manager said for me to drive my Semi through drive thru smh what s wrong with this store?

Food ice cold, burger was more ketchup than burger, spilled out all over, couldnt eat it.

Easy drive thru service. Good service.

Messed up a small order, requested no salt on fries, but received fries with salt Slow, only 4 workers and not everyone was working Waited about 15 to 20 minutes after ordering Plan your time accordingly Sandwich was lightly warm, are in car

A friendly service and great taste thankful

Dont bother. This is the worst Wendy I have ever been to. The only thing two staff I spoke to were rude and insulting. The nuggets and fries were barely room temperature and the burger bun was hard. If I had not driven back to work already I would have tried to return the garbage they served me they called food. But not sure how I would have done that anyway because the building was closed. They should have just closed the entire restaurant.

How tf are you only open for Doordash orders?

Prices Just went up Im Going Back to McDonalds

Didnt follow instructions. I asked for a baconator plain but got the giant disgusting globs of mayo and ketchup on it. like seriously how hard is it to not put something on a burger. Like all you have to do is listen and not put it on their. This is why yall make minimum wage cause you cant even do this easy job right. There was literally no one else in the drive through. Absolutely disgusting.

1.25.22 @ 142pm - i asked for the nuggets to be crispy, and extra sauce. she said ok. I get the food, and they aren t crispy. I look and see an extra charge of 89 cents for cheese, but no charge for sauce. (No problem, figured they grabbed the wrong nuggets and hit the wrong button for sauce) But no, the guy explains three cheese blend is how they charge for sauce. Let me get this right this is a million dollar company, who can t get a button that says extra sauce ??? #HowSway Gentleman says it ll take 45 seconds and ask me to pull up. I declined because its only 45 seconds and decided to wait. He asked me to move forward again (after one minute) i declined again and just asked for a refund, because he was apparently upset i didn t move forward and the nuggets he gave me the second time were more soft than the first. The woman then became upset saying oh my God! . Im guessing she calling Him cause she was ready to come home to him. Who knows . Im guessing because i needed the refund because she forgot to give me back the receipt for the other things i purchased. Its liiiiike if you get bothered that easily, i can only imagine how you are as a customer. The young lady who took my order at the speaker was nice. It was quite possibly the same woman who needs her God.

Got home and found out they screwed our order UP AGAIN

Fries were cold food was decent. Service not so good. Wouldnt go out of my way to go again!

Food is good and they have gotten much better about getting your order right

Outstanding in customer service line is a Lil slow sometimes but very good

Quality has really gone down hill since new management took over.

Another slow azz store

Apparently pressing buttons on a register is hard because I asked for a son of baconator combo and drove back to work to come to find some random chicken sandwich and nothing else in my bag.

This restaurant never accepts uber or doordash pick ups after about 8pm

The worst I said my last visit was it. Then Sunday evening 4/24 encountered one of the worst managers Ive ever experienced she called me honey was condescending because I asked about the cups being upcharged because they didnt have the right size cups for the meal that I purchased and then when I asked for the name of the ownership or the regional manager or even her name I was told that they could not give any of that information out so this entire business runs under ghosts she walked away she acted like I was not speaking to her I didnt advise the young man that was under her that he should not duplicate what hes being taught its rather unfortunate that this is the management style that they allow I will be reaching out beyond her I made that very clear

I dont know why I keep trying to go back to this Wendys I cant even tell you how many times Ive pulled up to the speaker only to be told we arent taking orders right now cuz our systems down The employees, for the most part, have no customer service skills and their menu is different than other Wendys in the area. They are constantly out of things. Id recommend going across the street to subway or McDonalds

Long lines

No dining in the dining room but no signs to inform you of this, doors are just locked.

Quick service, food was hot including the fries.

I want to know when will I get my paycheck

I ordered a medium frosty and instead received a small frosty in a medium cup. Tried to call and complain but of course no one answered the phone so I ll be showing up in person

Been standing in line to order for 15min no bs. They ignore the inside to service the drive through.... Avoid... Avoid... Avoid.

What new better fries??! I think they fries are worst now then they were before. Theyre NEVER fresh. I know they have a fry guarantee...but who wants to go in and complain each and everytime you go there! The burgers are still decent. Thats the reason we still go there seldomly. You have to go early to fast food places to get better food prep and quality after 4 pm you have the closing crew who doesnt care...

Didnt have the strawberry salad or the strawberry shake, very disappointed.

6/27/22 4:15pm Hands down the worst customer service out of any fast food place Ive ever been to. If you go in you get ignored till you say something and if you go through the drive thru, you get a you gonna order? Once you do order you get hit with a Pull Up. Then get the wrong order.

Worst staff and management. They do not CARE if order gets messed up, or if they have an attitude for no reason

Salad was not interesting.

Their hours say they close at 1 am. I tried to order at 11:30pm and the workers inside say they are closed. Either fix the hours to show the correct time or hire people that will do there job.

Went through the drive thru on July 15th and whoever took the order was rude and acted like they didnt want to be there

Food was decent

Currently understaffed so very long lines most of the time not the workers faults at all

Indoor closed during lunch. Drive through wrapped Around the building. No sign. Door not locked but didnt stop them from telling me to leave immediately. Took a chance with this location and doesnt seem like Ill be back any time soon

i love that they re open till 1, and they work fast and efficient

Extremely rude and they dont know their own menu

Always one of the best ones to visit.

Came here omw home after fun and stuff. There was no line. I ordered 4 meals. Staff was friendly. Food came out hot and fast and accurate. Best Wendys experience Ive ever had! Keep it up!

The sandwiches we ordered were cold when we got them out of the bag as we drove away. We threw them away. The store was under staffed it looked like. It was late at night.

Nice food, better than I expected. Good girls at the counter

Lobby closed for take out Edit:One month later still lobby closed for carry out

Very poor customer service at the drive thru.

Always F*ing closed. Never post closing times. A waste of time .

Horrible Wendys. Inside closed. Drive thru only. Cars wrapped around the building. People ordering them leaving. 2 people working.

Horrible customer service at the drive through windows 1&2. I said hello how are you to the first young lady and she just looked at me. I said hello how are you again then she finally gave me a dry response. When I got to window 2 the lady handed me a plain sprite. I told her I ordered a grape sprite. She tried to tell me that they dont have grape sprite and that I didnt order a grape sprite when I specifically did. Finally, another lady (who was very kind) stepped up and got me a grape sprite. Please train your staff to have better customer service skills. The behavior was highly unacceptable.

The lady who took our order really hated her job. Asked us 5 times what was our order after writing it down and it was showing on the screen correctly. It felt like she just wanted to keep us in line so she doesnt have to do anything and pretend to be taking complicated order. Lol! Service was horrible but good was nice and hot.

horrible service was being ignored at the drive through. worst customer service ever.

Rude! Staff was completely ridiculous..4:15 on 11.18.22. Mocking customers that had left..couldnt get orders correct asked to repeat many times. Cashier was upset when I wanted to add to my order. Manager was completely ineffective. I took my money elsewhere.

This restaurant is very ratchet/ rude ran by alot of young people *girls*with poor leadership especially from the district manager with glasses and bad teeth. This franchise is the worst by far in Twinsburg. I wish I could remember names... save you money and move to the nearest Wendys

Nice hot food

Computer system always down at night

Didnt have and hamburgers or 4 for 4 meals for the kids. So instead of paying $4 for eight kids ended up paying over $68 for very hungry kids. Will never grace this place again!!!!

Waited 10 minutes for 2 breakfast croissant sandwiches. Noone in line ahead of me. Pulled up waited and they came out burnt. Lousy!

Not open at 830 for breakfast

They gave me the wrong sandwich and didnt give me a straw

I drove through the drive thru and got no response from anyone. At 10:16 pm. Google says they close at 11pm. When I drove pass the windows I seen at least 3 people In there and 1 with the head set on. This is unacceptable. Not a happy customer.

Typical fast food. Food served cold

We stopped in around supper time and my wife ordered a baked potato. The girl on front cash ordered a potato check, the young lady on front cash refused to serve the baked potatoes left over from lunch. How many other places would be this honest about their shelf life times? This store has a big dining room, decent restrooms and a staff that cares! We wound up ordering Frostys instead and they were great. They didnt forget the Yum!

The food here is excellent and the staff was very friendly and accommodating to me above and beyond what I would expect.

Terrible service at this Wendys closes earlier than supposed to and only sales chicken nuggets after 9pm also bad customer service

The worst service ever! Took forever and got the order wrong!!!!

10/05/21 at 8:30am -The manager refused to serve me I am a truck driver and I do know that they have a policy no walk up customers but the indoor was locked I tried to call ahead of time to see if they would make an exception no answer and then when I walked up she seemed offended and told me she could not serve me I asked a nice customer Wendy s if she would order for me and the lady made her drive all the way around and re-order she was trying to make my life hard then called to police for where I parked our country is going through a tough time people need to come together not push people away it s truly sad I don t expect special treatment but for her to make it harder on purpose was not cool .

Rude employees, slow customer service. Waited 10 minutes for a sandwich.

I have never had such a horrible experience at a fast food restaurant in my life. They messed up my order and when I told them at the second window the woman was absolutely horrible she said I m closing the window now, you got your food. And slammed the window in my face. When I went inside to discuss this with the manager they offered no rectification of my order and did not listen or care about the way the woman treated me. I will not be letting this go and I will be calling corporate and talking to everyone I possibly can about this. Disgusting.

Its a hit or a miss... Someone either cares or doesnt about the job... So either fast food or garbage

Great food! Slow service

Unnecessary attitudes also they dont know anything about the Wendys app and got an attitude with me over whats stated in the FAQ . I try not to visit this location at all.

Not so good. Not very clean. Service was very slow and everyone seemed stressed. The drive thru was taking all of their man power.

I cant believe it. I actually talked to a nice cashier and my food was good and hot. Usually, this location is really not good. You still cannot get a frosty at night.

Drive thru available only, I dont mind, sometimes you get an employee (speaking of all establishments) who will engage with a short conversation (+), but this location is awful 2 out of 3 visits in last month. Someone just doesnt want to work Our grill is down Our computers are down Really !! This is a major No, in my estimation your at Work getting Paid Do Your J O B ! Dont make excuses because your to Lazy to Work . . . Go Home there are other people out there looking for work.

Service fast food hot.

simple order placed at drive-through nuggets w sweet sour sauce kids 4FOR$4 BARBQ SAUCE SALAD GO TO WINDOW PAID FOR ORDER GOT HOME NO NAPKINS NO UTENSILS NO SAUCESES PLUS YOUNG MAN HAD BAD ATTITUDE SORRY I WENT THERE

If the attitude at the window could be adjusted then this place would be decent. My food was fresh which was very surprising.