McDonald's in Orangeville

Whats the point of selecting what soft drink I want if youre just going to hand me an empty cup for a take out order. Missing items

Its was good

Standard McDonalds...

Good fast friendly service

Most disgusting food on the market, please make a second thought before going in to eat. This food poison.

Area is too tight for McDonalds . Parking is terrible. Food

MD low engagement with customers

Fast and accurate, thats all I want when ordering from here.

Difficult to get in, terrible parking

Have not had a big Mac in years,had a craving,will never eat at this place again and felt terrible after hard to believe people eat this stuff.

Ordered on app and they brought the order out for curbside delivery. Very fast service

They usually get the order correct!

I love going here, everyone is always so friendly I had quite a good experience with a young man named Andrew inside he was quite pleasant and kind

Awesome the people are great and the is great and the sausage McMuffen was good

Its mcdonalds

This place is ALWAYS extremely dirty! Its like the washrooms are cleaned once a month. Urine all over the bathroom EVERY TIME I go there.

They always get my order screwed up..crap food too

Out of the last 7 times Ive used the drive thru, I get parked. Twice theyve not come out, Ive gone in and they said they couldnt find me. I work in the area and my co worker has experienced the same thing. This will be my last visit as right now there are 5 cars parked and there goes my half hr break. The last time I asked what they had that was ready and voila, my meal was ready. Are staff parking without reason? Ive worked at a McDonalds and this would not have been remotely acceptable. Last time Ill visit... Update : tried twice again. Nice staff, but they parked me again BOTH times. Often takes over 10 minutes to get the order. Bad management??

Depends on the day but somedays are good somedays I order one combo and get 20 napkins and somedays I order 2 combos and get 2 individual napkins .the food rarely comes cold especially at the drive thru but there s always that one outlier

Better than most McDonalds

BEST DRIVE-THRU EVER! I haven t laughed that hard in a while Fresh burgers and fries too, I guess.

I stopped and used the washroom. Very clean.

Slowest McD in whole GTA area. All staff looks so young and inexperienced.

Its Mcdons..what do want?

Fine road side stop. Bathroom was rough, though.

Just stopped for a snack, on our way home from Sunset Speedway!

Nice place. We didnt like our smoothie as usual from other places Otherwise okay experience Food : 4/5

It be nice if just for once I could get my order in drive through and not being told to pull around front just to get food thats not fresh

My burgers where over cooked bur fries where crispy and hot they also got the order correct

We all know how downhill mcdonalds has gone. Poor food quality, smaller portions and outrageous pricing. Im certain they have lost alot of sales because of this. Food

French fries.

This is the cleanest McDonalds that I have ever been to. They work extremely hard on maintaining it.

HORRIBLE. HORRIBLE. HORRIBLE. I got a ice cream cone from this McDonalds and it tasted sour so I gave the store a call and i asked politely if the girl on the phone could check the icecream machine to make sure that the ice cream wasnt expired, the girl on the phone said she that nothing is expired but she will check just in case and then hung up on me so I called back and she said that nothing was expired and that she didnt know what I was talking about so I asked her to keep me on the phone while she checks the machine and then she hangs up on me agian, I have a upset stomach and the reason I was asking her to check the machine was to make sure I dont have food poisoning and hopefully no one else will either

Regular mcdonalds food, but excellent service, Dan really went the extra mile for our little baby girl and us as new parents.

This is all About Alexis- night manager, i was at the intercom and she dint even care to listen. She cut me in between and asked me to come to the window. And even she took my order wrong. When i said this is not what I ordered oh god should have seen her face like i am doing something very horrible. Very unwelcoming and i don t even want to visit this place again while she is in the shift. Horrible customer service experience

Be prepared to wait 15 - 25 mins in the drive thru

Waited in drive through 30 minutes. Multiple cars trapped, none of us could get out. Go anywhere else

Empty restaurant... 15 minute wait for an order. Ridiculous, get your staff trained.

I only eat the fries ..burgers are asking for a mcsickness

They forgot to add pineapple chunks to my order, it was not in the bag, but i noticed that after I drove away and was too far to come back

What is going on with McDonald s.

Whoever was working the drive-thru at 9am on July 14 was an absolute ROCK STAR. Full of life, super funny, was clearly enjoying his job despite having to work on a Sunday morning. Didnt catch his name, but he upsold us with his wit and humour! Great employee! You dont see too many fast food workers with his enthusiam.

Always have to wait for food and pull to a parking spot. By far the slowest mcdonalds Ive ever experienced

Food is nasty and didnt sit well.

Such legends work here. Went above and beyond.

Kicked me out for bringing pizza even tho I bought stuff there as well

Very slow. Doesn t matter time of day, drive thru or inside. The drive to Broadway is worth it.

Unfortunately, this is the closest McDonalds to my house. I figure its about 50/50 Ill get my correct order on any given day. Tonight I went in and ordered an iced coffee and a Bacon McCrispy with no tomatoes and no mayo. Hey, guess what came on my burger? You know, I could understand if the kitchen staff was dealing with an order that had multiple, complicated sandwiches...but a single sandwich with two LESS items? Come on. The restaurant seems chaotic. Sandwiches pile up on the hot plate/ready zone, waiting to be dispersed. Minimal staff involvement with the front counter; all of the focus seems to be on the drive-thru. Though, this same drive-thru instructs you to drive around and park out front, almost without fail... It never used to be this bad. Its sad really.

Fresh food! Friendly staff.

Ordered from here on skip the dishes. I ordered 2 mc flurry s and only got 1. Called and tried to talk to the manager and got told not our fault yes it most certainly is.Mcdonald s seals the bags with stickers and puts the receipt on the outside. The skip driver would not have known unless they fully ripped open the bag. So, I ordered again and didn t even get the mc flurry i ordered. When the mc flurry i ordered was 2$ more.

Second time in one week had the worst service, and some of the worst food ever had from a McDonalds too. At an empty queue waited nearly 5 min for someone to even answer. Was the most unprofessional and confused response ever ughh, yeah, ok.... Ok what? Waited an additional 10 minutes in queue resulting with a guy that looked like he was stoned out of his mind, confused that he gave me something I didnt order. He just stood there looking in to the sky confused. Ending up paying more for something I didnt order. Which was dried out and over-cooked and fries that were cold & drenched in salt. Then again tonight at the queue Im told they no longer offer Chicken Cheeseburgers despite it being clearly displayed on the menu. Who hires these people?

Takes forever to get cold food

Standard McDs experience. Food was good and served quickly.

I just like to know why every time I go to McDonald s here and I order something. They seem to mess it up somehow specifically asked for bacon on my burger no bacon ask for dipping sauce for my nuggets no dipping sauce Honestly, how hard is it to listen to the customer and give them what they want I wouldn t even have posted. This hadn t been the third time in two weeks that this has happened Getting sick of paying for something and not receiving it

They are incredibly slow. If they were busy, I will understand but it is another thing when you are ignored because staff is busy having conversations

Never received a food order at the window. They push every single car to the parking lot to wait.

Most of the time I order they somehow manage to forget my fries or mess up my order. It s getting really annoying.

Worst McDonalds ever. Currently waiting 15 minutes in the parking lot for a quarter pounder and nuggets. Slow inside. Terrible and no excuse for this.

Good quick & efficienct

Managers are nothing but liars. Ive spoken to them about this before and they assure me oh well handle it. WELL THEY ARENT! I dont understand what is so difficult for them to process if someone orders a burger with NO ONIONS that means DO NOT GIVE THEM THE DISGUSTING BURGER PATTIES COOKED IN DICED ONIONS!

It took me 30 minutes to get the drive through order, nobody made apologies to me for their mistake of missing my order

Good food, friendly service, super clean. Altogether I enjoyed my visit.

Horrendous place. Someone hit my car in the parking lot and one of the employees witnessed it. She saw the incident as she was bringing food out to people waiting. I went into the store after so that I can ask her info so that I can let the insurance know there were witnesses. The girl was telling people about the incident as I saw her hands motioning what happened. When I went to ask she hid in the back and refused to say anything. She told another employee I don t have to do anything . Ok kid. This is clearly above your pay grade. I spoke to the supervisor and she was completely useless. Like seriously useless. A few patrons were shocked and appalled at their behaviour. Won t ever go there again.

Was order number 721 with a large chocolate milkshake; whoever made this milkshake from start to finish, sir/maam, you did an AMAZING job! Never had a milkshake from McDs this good before!

Slow, stressed staff.

Awesome

Used the drive through Parking: Not very many spots.most people use the drive through Wheelchair accessibility: Ramps to get into the front entrance and a button to push to open the door

Terrible service. All they do is push cars out to the parking lot because nothing is ready. Manager isn t doing their job by the looks.

Struggled about writing this review, but felt I should. I have been going to this MacDonalds since it opened, stayed with them as they built a staff and fined tuned their operation, some bad experiences initially but everything worked out and I was a happy with their friendly staff and service However this passed Sunday, got home with our breakfast sandwich, bit in and pulled a long black hair from my mouth,YUK. Will be using a different MacDonalds in the future.

I just got home and I ordered for my son a double quarter pounder meal just ketchup and mustard and got a Big Mac !!!!???? I m 25 minutes away he won t eat a Big Mac !!!! Now I have to make him dinner which I was not wanting to do tonight !!! That s why I did drive through- is it that hard to get an order correct

zesty lime wrap was tasty !!worth $$$ !!we had to wait about 7mins but we got fresh so it was worth it !!must try !!

staff and service is soo friendly.. highly recommended !!

I really am mixed when it comes to this Mcdonalds, however I will say out of the two locations in Orangeville, this is the best one by far. The staff is definitely friendly and easy going, definitely not hard to talk to and even strike a fun chat with! However in turn, I ve gotten several orders wrong, making me believe they weren t truly paying attention. The food itself is pretty standard Mcdonalds, though I will compliment this has to be the only time I ve ever seen some love put inside. Whenever I get a cheeseburger, I can expect it to be on the bun properly with cheese, rather than other locations where it s lopsided. Wait time can be an issue however, but I think because of the above care mentioned is probably why. Overall, while it s still Mcdonalds, this is definitely the best one I ve ever been to.

Went today and messed up my ordered TWICE, Not satisfied.

Clean lil mcds in orangeville

Great McDonalds. Organized staff Fast service, friendly and clean. Definitely well above average for the franchise Food : 5/5

Its McDonalds, it was fine. The staff seemed in good spirits. My son wanted McDonalds, I had a sundae as they were on sale.

Food taste same as other McDonalds. It is a very clean place and prepares food quote fast.

Please hire more people. 20 minutes in a drive thru is insane...

Service is bad food is trouble they never give you what you older is always wrong

Huge lineups and still in and out with friendly service within ten minutes and accurate order

Unbelievably slow and poorly run. Filthy bathrooms. An absolute mess.

Good food

Hate the points program, such a total scam. Losing your points over time...useless.

Fries were kinda stale and burger could have been warmer.

Always there for us

Went into drive thru last night and had great service from Avnoor! She was so sweet and patient with my order. Will come back to this location.

Make sure you check your bags before you leave the drive-through to make sure you have all your condiments. Apparently, they forgot the ketchup.

The food was cold. I got a hamburger happy meal, and a nugget happy meal they gave me 2 nugget ones, but when I went in they changed it right away. They had pineapple chunks instead of apples, and they loved them. Parking: The parking lot was packed and drive thru was busy so hard to find a spot and get around Kid-friendliness: Kids love it always their first choice they loved the pineapple chunks.

What happened to the paddies. Wheres the beef

We shamefully ordered skip the dishes as our house is sick with a cold.. skip I guess was told our bags were ready and our reciept was on them with our order.. when it was delivered.. we had 4 happy meals and everything was someone elses order. So us sicklings, got in our car and went into the Riddell location and told them what happened. They tried to blame skip, dont think skip puts the reciepts on the bags lol.. they were not apologetic once.. the manager on duty could care less of his crews mistake.. as well they had other skip drivers waiting on them only to be ignored.. goofing off and all around just bad manners and customer service. Not sure why I still choose to support large corporations. Think Ill be sticking to small business restaurants only! I might pay more but so worth it.

Dylan went above and beyond!! Thank you for your amazing customer service, our family appreciated it very much.

The big Mac I ordered was cold and had way too much lettuce and sauce on it. I was truly unhappy with my burger.

Service boa quality

This place literally never has fries ready

Love their thick shakes

extremely rude staff had to wait 20 minutes for junior chickens and food still didn t even taste remotely fresh - bad location

My wife and I decided to treat our kids for some mcdonalds after their sport activities at Alder community centre. We went through drive thru as it is hard to bring 4 kids into the restaurant. We started to order the two can dine meal on the app and proceeded to order our drinks. After which we were told there was no tea, coffee, soft drinks, juice or fruit splashes. There was only water, milkshakes and smoothies. So I asked if we could substitute the drinks for smoothies as there were no other drinks options for the two can dine or the 3 happy meals we were going to order. The employee said yes that was fine. So we asked our kids what they wanted to drink instead of the fruitopia they wanted and decided on smoothies. So we finally finished our order after about 5-10min after all the changes to the drinks and happy meals. We then were going to drive to the first window to pay for the order and she said, oh sorry, my manager said I cannot give you smoothies as substitutes and I can only pick water or milk for the kids happy meals. I asked to speak to a manager and a female came on right away. She said I cannot change my drinks and I had to get water or milk for the happy meals. I asked why she couldnt make an exception as I have never been to a mcdonalds that was out of coffee, tea, soft drinks, juice and fruit splashes ALL AT ONCE. She said she couldnt do anything. I asked for her name and her position. She said Michaela and it wasnt my business what type of manager she was. My wife and I were speechless at that response to customers. It wasnt like it was a coffee or single meal, it was 2 meals and 3 happy meals and an exception due to the fact no drink options were available. We told her to cancel our order and we would go to another store. This store manager / owner / management needs to get rid of this employee. If youre in a position of manager, you need to know how to speak to customers, and she spoke to my family very inappropriately. Not to mention that I have to tell our kids that we have to leave because they dont want to accommodate a request which was originally agreed upon. Something should have been posted on the DT before ordering so that customer are aware of a big outage before placing a big order.

I was upset by the amount of flies in this restaurant. The pumpkin spice latte had no flavor to it. But, the sugar-free French vanilla latte had plenty of flavor and was delicious. Dietary restrictions: Need more diabetic friendly menu items.

I ve never been so disappointed with a McDonald s experience, as I was tonight. After ordering at the drive thru, a simple 20 piece nugget meal with 2 medium fries and nugget happy meal, I was told to wait out front as they were waiting on fresh fries and it would be out momentarily. I waited out front for 15 minutes, while other cars pulled up and left. After finally seeing an employee come out with what looked like my order I asked and was abruptly dismissed. I then proceeded to see the person walk the parking lot for 5 minutes before returning to the restaurant. Turns out it was mine. When I entered the restaurant to complain I was met by an equally dismissive manager named Alyssa? She proceeded to make it sound like it was my fault the employee couldn t find my truck parked directly in front of the entrance, and when I demanded fresh fries, as mine were clearly cold at this point, the manager rolled her eyes and reluctantly complied with my request like it was such a bother that I get what I paid almost $30 for. I m disgusted by the way this location is run as this is not the first time I ve experienced this lack of basic service and order preparation.

Longest wait ever and worst burger ever. Patty was folded in half sliding off the bun. Do was the cheese. Not hot or fresh. Sure it came out of the microwave

I have a suggestion. Have the receipts with a barcode on the back that will unlock the restroom for the patrons to use the bar code will be good for 30 minutes that will eliminate all the riffraff coming out from the street messing up the restrooms.

In the past I have not been very happy with this place. But it has now been over a year and I have to say I am seeing some big improvements. My food came hot and everything was in order. I like the fact that it is so close. Please keep up the good work.

What can I say? Its a McDonalds, you know exactly what to expect. Absolutely no surprises here. In the suburbs of Orangeville (still concept that still baffles me), and half way to Bruce county/Lake Huron beaches. Its the last option for fast food for a while if you are headed north, unless you count the sit down chains across the Hwy. It is usually quite busy, day and night. The staff is polite, so thats nice. From experience the curbside pick up is the slowest option; drive thru orders are given priority. Update: Ive started to notice that its always pandemonium at this location. No matter how busy (or not busy) they always seem to be caught out. Update: the quality is sliding. Cold fries and hard burger bun tonight.

Its McDonalds what can I say

Its not the worst but not the best either. I feel like thats every McDonalds, though, so I dont really need to explain it lol.

Vegetarian options: Veg burgers Recommended dishes

Always fast.

DO NOT GO THROUGH DRIVE THROUGH!! The last 10 times I have been here I have legit been asked to pull up 9 of the times to park.. for orders like 1 McDouble combo.. they ALWAYS ask EVERYONE to pull up I m not sure why there is even a drive through.. so when you are asked to pull up, you are greeted with a parking lot FULL of cars and no where to park.. then surprise surprise they can t find your car and you wait and just don t get your food, sometimes you get your food and you are missing items or they are incorrect so you have to go back in and wait for them to correct it To counter this today I told them I was not pulling up for these reasons, they legit scoffed at me and she got her manager even though I never asked for the manager and the manager came to the window and legit yelled at me, called me names and told me not to come back. No problem I won t :)

Its McDee...its bad but when you are in a crunch.....

Dirty restaurant, the counter glass and floors are disgusting, the service is very slow and rude customer service

Great late night snack

Dont go here the staff is rude even manager didnt care about the service they provide.The coffee was made around 1.5hour before that they gave us.The fries were even not fresh.When we ask to change they just said we are closed.

Went to drive thru at night. Poor service fries and coffee both were not fresh when asked to change she said we are closed and the manager didnt even care about the service. Overall poor service. Worst experience and worst MACDONALDS.

Youll sit in your car for 20 min waiting for cold food. Their service is the worst.

This is the slowest mcdonalds I jabe ever been to since I first attended mcdonalds in 1967 British Columbia so slow amd unless

The drive through is empty. Gives you the illusion that they are not too busy. You pay for you food and then they tell you to wait in the parking lot. While waiting in the parking lot for 10 minutes I observed at least 20 cars waiting. I decided to go in the store and not one employee acknowledge me, finally got some ones attention, and got my food sitting on a counter. Avoid this location. Come on MacDonalds, fast food, what a joke. Maybe new motto- slow code food is our specialty and we are great at it. I advise all just to refuse to drive past and say you will wait at the window, i guarantee you will get your food fast and warm.

Good service

This review is more about the drive thru service. I stopped using the drive thru because the past three times my order was wrong. But the last time I went thru I ordered three small coffees, two regular one black no sugar, the order was confirmed. I progress to the payment window and the server says to me large iced coffee I look behind thinking it was a mix up but no one behind me. So after a bit of panic the payment server took my order again, proceed to the pickup window the server opens the window and says two medium black coffees. I reply what does it take to get three coffees, she rudely says I did not take your order and slams the window. Get my order that is now three mediums, get them home and I have two black with sugar one white no sugar. Ordered three times and still get wrong order, all this within 100 feet and three servers. I now go in for my coffee because the more adult servers listen to what you are ordering. Ken ........

20 minutes in the drive thru, with 3 cars in front. What a joke.

I am being fair with my 3 Star Rating. This Store is hit or miss! You never know for sure if they will get your order right, or your order will be processed expediently. The Customer Service has improved, but still has to get better. Serve the Customer, not the order. As with any issue that occurs, especially if it happens often. This is a Management problem...& they continue to have a Problem in this area. Unfortunately, I keep coming back...because it is the closest place to get McCafe Coffee. BTW! McDs Donuts Suck!!!

absolutely the biggest ice cream cones weve ever seen at any McDonalds !!! ... fantastic .... Parking: little unusual , entrance to the drive thru is thru a gas station ...