Firehouse Subs Orangeville in Orangeville

Salad on the bun was all wet. Made the bun all soggy and gross :(

Stopped in for lunch today, and I can honestly say I have never seen a firehouse sub franchise that is so poorly cleaned. There wasn t one surface in the entire storefront that had been cleaned. All of the tables were dirty. I had to push dirt onto the floor to sit down, the walls were caked in dust, the fire tools on the wall had a thick layer of dust. The washrooms were filthy, the area where you get a lid and throw your garbage away. Looks like it hadn t been cleaned in about three days and the floors were disgusting. Do they not have enough employees there that one person can be in charge of upkeep in the front of their restaurant? Food is not always the most important thing. People need to feel comfortable that they re eating in a clean environment, and this firehouse sub definitely gets a failing grade.

Great subs and great service!

I called in my order, the young man wrote it down because the computers where down. When I went in nobody knew where my order was. Then this young man started to make my order when I noticed he didnt have a hair net on his head or face and when i said something he gave me attitude. Im not interested in eating food made by punks with long facial hair and no hair nets. If youre working with food, hair nets are a must.i wont be back at this location.

By far my favourite restaurant when I am in town. The quality of meat is incredible, I love all of the veggie choices, and the staff are always so friendly.

Awesome place and great service!!!

Great subs but pricy

Pricey for a sub, but its always a good meal.

Love this restaurant!!! Such good food options; all of which fill me up and taste fantastic!!! I always leave feeling full and also feel like it s good value for money!! Give the brisket a try, I 100% recommend!!

Food was incredible and offered a great Gluten-free bun. Jason was incredibly knowledgeable and saved me from ordering something that wouldnt have been gluten free and would have made me sick. Jason was very friendly and personable and during my meal he came by and asked how my food was. 10/10 service from Jason

Love this location and been going for a while. Had the rudest customer service when an order was incorrect. The answer was too bad it was your fault, It s sad the management is so poor.

They close at 9pm. We call at 8:08pm to place an order for pick up. They put us on hold.. then just hang up on us. So we said we will just order online and pick up. Put it through, pay. Great. Getting our jackets to go I get a text saying order cancelled.. so I call to say, what the heck? At 8:14. They cancelled our order because they didn t have time to make 3 subs at 8:10 because they close at 9 and they just got a huge order.. Hey, I ve worked retail, food, recreation. If you have to work 15 mins later - so be it. But we called 52 mins before close!!? As I told the lady. Absolutely ridiculous. Very disappointed. Called Mr Sub and ordered from there. Unbelievable.

I visit there usually the service is great the staff is best recommended

My problem with this place is I choose it largely for the broccoli cheddar soup that comes as a side to the sandwich. 5 trips in a row now theyve been out of the soup, and its not like Im arriving just before closing. Maybe make more soup? Update: Nothing has changed. Walked into order something twice this week and left both times because broccoli soup was out. Including just now, at 12:30pm on a Sunday. How is there no soup available at peak lunchtime on a Sunday?

$15 for a tiny sub and a watered down fountain pop. Ordered on brown but came on white. Got an apology but no offer to fix it.

Great service... just love the subs!

The food is great. Absolutely no complaint there. What I do wonder at is the waiting time. There is no drive through to distract from in store customers but the two previous customers to me seemed resigned to waiting. My, no frills added, off the shelf, order took what seemed like at least ten minutes for preparation although, as I mentioned, theres no drive through to delay in store orders. There didnt seem to be a shortage of staff which might have held things up. Atmosphere? Sit or stand around until we give you your food. Worth waiting for the sub? Probably. But why the delay? Doesnt (or does it) contribute to the Atmosphere. Yes, Ill go back for the food but Ill be looking out for other outlets to see how the service compares.

Probably the best subs in the area. Ample quantities of meat and toppings. The pickles are THE best. Wish they sold them in jars.

Food is decent but takes way too long for two girls to make the subs.

Just received the best customer service there yet for cashier Larkin. She a great addition to a great sub stop

A little expensive but the brisket sub with provolone cheese is out of this world!

A great sub for sure

Great food and service but pricey

The staff are super friendly and helpful. I was struggling with a diabetic low and Abbey, jumped right up to help me. Everything was amazing!

Hubster & Son loveeeed it. Saucy just like we love it. Tasted great!

Best subs in town! A little pricey but always worth it. Very nice workers too

The service was terrible!!

Painfully slow. Slow to take your order, slow to make your order, and they prioritize their To Go orders over people that come in person. The Lead Justice was especially rude. Won t be back!

Chicken briyani

Maybe make it known at the beginning of the order online process that you cannot pay at the store. Its a pretty big pissoff when you place a big order and cannot pay at the store and nowhere does it say this until you are ready to place the order.

My favorite sub store in Orangeville. Loaded with ingredients and delicious flavors. Definitely a notch up from subway subs. I will be visiting this store again in the future and recommend Firehouse subs. Vegetarian options: Lots to choose from Parking: Free and plenty available

Delicious sub. Had the Club on a Sub for the first time. A little strong on the horseradish on 1/2 of the sub. Other than that, it was delicious!

First time going! Everyone was really kind and they followed my dietary restrictions closely. Great subs and service!

Delicious subs but pricey. Pay more for quality as usual. However, the staff forgot to include 2 bottles of coke which I returned for and produced my receipt to prove my claim. It would have been nice if someone had at least said sorry .

The subs are big and the flavor is awesome they have great salads as well try them you will not be disappointed

Delicious real sub s sandwich, vast variety , staff are very friendly and helpful.

Service was bad took an hour to get my sub my sub had a fork in it and was made wrong would mark 0 if I could

Best subs in town. It s expensive so 1-2 times a month is good . Place is clean and the staff are friendly and always working when I walk in there. Recommend

This place was amazing in the beginning! Subs were soggy. Orders were wrong. Pastrami was very chewy. We ve had 5 good experiences and 2 bad most recently. So sad. I hope they improve.

Stale buns! Whats up with that? Gross

I had a terrible experience today with Skip, and there was an amazing worker (I unfortunately forget her name) who actually drove my meal to me, since Skip was not working! Always great customer service :)

We shared a pizza meatball sub which we felt was good quality. The manager was very friendly and gave us great service. We spent $22 on a large sub with a drink and cookie. Good place and interesting decor. Would recommend.

I love firehouse subs. Sooooo freaking good, everytime. Drive from Elora just to get it in Orangeville :)

We have been to this location many times the staff is friendly the place is clean and the subs are the best

Great food

I just got a sub for the first time at fire house sub here in Orangeville and this sub is the best sub I ve ever tasted.The subs are massive tons of meat and topping for just $15 bucks well worth the money.The place is so clean you can eat off the floor.This is my new place to eat now.

Great subs great service coming back for sure

Terrible service. 6 girls in the front working when I walked in. Standing there waiting to order being ignored. Some lady walks in for a pick up and served her first. I walked out. Ill spend my money somewhere that values their customers.

Smoked beef and brisket sub!

Really good but expensive

Yes I get cravings for chips, chocolate and candy but I crave subs above all else. Y all are making me so fat. I can not get enough. I get the same thing every time and I never get tired of it. Do not sleep on these subs ladies! When Aunt Flo comes to visit take her here!!!

always great service and good food, by far the best sub Ive ever had. can order the same thing over and over again and never get sick of it.

Ordered the cheddar smoked brisket and the engineer for my partner and I to eat out of the hot sub section... they were both cold sandwiches. Not bad sandwiches but cold sandwiches none the less. Edit: after a second chance your subs were hot and delicious. Will be back again.

Staff are great, food is awesome!

Great service !

Awesome subs Parking: lots of parking Wheelchair accessibility: ground level

Great place great people and great food

Cant say enough about Fire House Subs! They are hands down the best EVER!

The sub had me hooked and I ll be coming back ladder

Keep trying to have a different one every time I go there but that brisket sub is too good to pass on!! Parking: Plenty of parking Wheelchair accessibility: Ia available

Fresh, hot and tasty Friendly staff great service

Delicious subs every time

I thought I would give this place another chance. Was not to impressed with previous visits. I had the same experience as before unfortunately. Soggy messy sub, both made incorrectly and I waited quite awhile. They were busy and it was lunch time so I guess that is expected. I have no desire to eat here again. I

Excellent customer service and the subs were fresh and tasty!

Great food, good staff, clean.

Gives subway a run for its money and then some. Great food.

Excellent food, but they took time to make all the skip the dishes/doordash stuff before the in-person customers. This made the wait time way longer

Awesome subs, great staff! What else can you say.

I love it

First half dozen times were excellent . Last 2 times disappointing. Ordered ahead for pick up and the sub was cold and soggy. I was on time, not late. Last time ordered and was asked if I wanted a pickle but none was included when I said yes. Pieces of onion were inedible. I thought it was plastic I was chewing on. For $18 tax in I m not coming back.

Good sub sandwiches. Bit pricey but worth it

It was good, but it wasnt something to write home about. No better then Mr.sub or what Quiznos used to be.

The staff are wonderfully kind and engaged (which is rare). I didnt know what to expect, but was pretty impressed. Got the turkey bacon ranch, Gonna try something different next time though.

Excellent

Always a warm welcome, always a great meal! You pay more here than other sub places, but you get more too!

Restaurant was empty at 2:30pm, there were 3 staff behind the counter who were too busy to notice me for about 5 minutes, I left and went elsewhere

Good place

Best sub Ive had in a long time.

Firehouse subs is good but not somewhere I would frequent often. Spent 40.00 between two people and honestly wasnt completely full. With that said the quality and customer service is there so Im not going to rate lower. Enjoy the sub taste but not the price tag

Nice staff and great subs.

Delicious! Never disappointed. My kids also love the subs. Customer service is also great!

Waited over 25 minutes for them to make my sub. 5 people after me came and went.

Excellent customer service and even better food!

I came here for my first time today after my friend speaking highly of the subs. I should have saved my money. Although the girl who took my order was very nice and gave me good service (the only reason I even gave it a star) the food was sorely lacking. I ordered two subs and literally drove around the corner. Got home subs were not even warm. My bun was soggy, my mushrooms wet and meat cold. The other sub was also cold. I will never recommend this chain nor return. I am seriously disappointed after having such high hopes.

Cant beat the BBQ cheddar brisket sub. Ive tried others but keep coming back for this! FYI, my wife is vegetarian and loves the veggie sub.

The subs are fantastic, and I love the positivity of the staff! Good stuff guys!

Fast service. Excellent food

Great subs!

Service is great....subs are OK. Drinks are way overpriced. The one thing I dont like is them asking to round up your order to donate to first responders. Firefighters and paramedics as well as police dont need anymore assistance. All there gear is paid for by tax payers. If your looking for an organization to donate to why not something like the food bank. Also I dont not suggest the meat ball sub...its gross.

By far the best Subs Ive had so far. You gotta try the Steak and Cheese Sub. Very fast service and reasonably priced. Staff is always friendly. Give them a try.

Fresh and ready right in time when ordered online

Best subs around. Cooked fresh. Super friendly service.

Great place for sub!! Tried many different sub in this location and they were delicious! Customer service is top notch as well! Highly recommended!

Sometimes its great, sometimes its already soggy within 10 minutes!

Amazing! Great food and great staff!

Sub was good and customer service was good as well.

Love firehouse! This location is clean with friendly staff. Wait times can be long, and prices are on the higher side for subs. Besides that, I highly recommend!

Always delicious & satisfying! Jasons charisma and attitude is top notch! Wonderful service all around!

Best subs hands down

Fantastic subs.

The best subs I have had yet! From the fresh buns, savoury slow cooked meats and the toppings... couldnt be any more fresh. I have come here at least 15 times since it opened and every time Im very impressed with the teamwork behind the counter and the effort put into a perfect sub!

Soooooo delicious! Best sub in the world and very friendly staff :)

Ordered through skip the dishes Sandwich arrived in good order. Sandwich was exactly as the online system said it would be: but...the italian dressing they put on the sandwich was way sweeter than anything I have experienced. It was like having a spoonful of sugar added to the sandwich. Might order here again, but if I do I will have them leave the dressing off. Overall disappointing.

Such great subs!!!

Staff has poor attitude ask a question. Questioned about my order. she told me it would 8in and gave me a 4in. Did nothing to rectify the problem or even an apology.supervisor did nothing too. They lost my business.

Good sub. Good size. Pricy.

Tried for the first time yesterday. Absolutely the BEST sub Ive ever eaten - possible the best sandwich Ive ever eaten! Had the corned beef and pastrami on white. Meat was so tender and shaved - NO fat at all and the bun was crispy and perfectly toasted. Cannot go back to the other sub places after this experience.

Absolutely breath taking!

Great subs

This is such a great place. The customer service is fantastic and the food is great too. They are super generous with their toppings and I am so glad I discovered this place!

Great food and clean location like most firehouse subs. At this location the staff was extremely polite and helpful.

Honestly the best subs ive ever had. blows the competition clean out of the water. they dont stuff the subs with toppings like lettuce they stuff it with the meat. soft bread. absoultely delicious. you get exactly what you pay for every single time. theres no discrepancy between locations. its the same great sub everytime. im so glad theres finally one in orangeville

This is my second time at this location and I was not very impressed. I waited like 20 minutes for 1 sub with only 2 customers ahead of me. Even though my receipt specified no tomato there it was on my sub. But mostly Im disappointed I didnt get my pickle on the side. I guess thats what happens when theres only teenagers working.

This Orangeville location is great. Nice portions of toppings, friendly and fresh. It is my go-to place in Orangeville.

Fresh bread and lots of meat!

My husband and I tried this place out a couple of weeks ago. The food was so delicious! You will not leave hungry. The service was amazing - fast and friendly! The restaurant was clean and inviting. We will definitely be back.

staff are super friendly. food is awesome. would be nice if they had cheaper lunch menu or something. the higher price definitely keeps me from eating there that often. definitely not in the work lunch budget when getting take out for lunch. more like a once in a while spurge since spending $18 on lunch regularly is not in the budget.

Best Sub Ive ever had. The Brisket is out of this world!

Great food great people

Wow the meatball with the sweet and spicy sauce was FIRE .

Ive had the best sub and the worst sub here.

Great quality subs at a decent price when splitting a large sub between 2 people.

Excellent service.

Medium is pretty small large is pretty big. Good hot subs.

Hardy, Fast and real yummy for fast food.

A nice sub. Very tasty

Great subs and service!

The best subs in town.

Best sandwiches in town

Amazing selection. Loved the whole wheat bun. Prices are competitive. Polite Cutomer Service

Friendly and fast service...Hook and Ladder was the bomb

I had the New York steamer, was awesome( I should have ordered the large size!!:). Side note, their App isnt available in Canada, quite odd!

I was fortunate enough to stop by for the trial run. I ve been waiting for this day since I found out Orangeville was getting a Firehouse Subs. If you haven t had an opportunity, I highly recommend you try it. I ve always had an amazing experience! Each sub is crafted with care, which translates to a tasty meal. I had the Jerk Turkey, a new menu item, and the New York Steamer - both delicious! They have a wide array of hot sauces and in-house made bbq sauces to complement your sandwich. The fresh baked cookies are great treat for the kids!

My boi aidan works here, these subs hit hard

Excellent service, great atmosphere, very pleasant ownership and very good food.

Good taste and even better service..

Finally have a firehouse subs close to home. We showed up at closing on opening day and they invited us in and served us. Awesome food and awesome service. These are not your normal subs. Hot delishishness!! Try the new york steamer.

Great food, great atmosphere, great people!

Super slow. Im writing the review waiting for our subs we have ordered 25 minutes ago.............

Great Restaurant, Great Customer Service, Great Food. Overall, Great Experience. 5 out of 5

My wife and I tried Firehouse subs for the first time today, we had been waiting with excitement as we read good reviews, after going today we were extremely disappointed! The two subs took 20 min to make and my wife s was missing the Add on s Requested, jalapeños chopped dill pickles and peppers, my sub had additional ingredients that I didn t request on it black olives In which I hate the flavour of, my pickle was also missing. For the price point ( $26.00 ) We expected a lot more. I think we will stick with Subway!!

Took 25+ minutes to get my single small sub (Oct 2 around 5:45pm). People who ordered 10 minutes after me got theirs before me. The sub was $10 and VERY small. After steaming the meat the cook pours off lots of juice...I suspect a lot of the flavour is in there as the sub itself was pretty boring. The bread is great. Otherwise, Subway is better value and tastes much better.

Got the brisket sub. It was fantastic. Donating back the community is just another awesome part. Will be back for sure.

Great meatball sub. Took a few minutes to arrive but it was at lunch time. The drink macine was a little finicky but it eventually worked.

Not worth the wait. At lunch waiting over 30 min is uncalled for. Multiple people were visibly frustrated with the wait. Once I got the dub and left there was a lot of meat on the bread but was not worth the wait. Maybe it will change next.

This review is based on my first visit. Overall I have a mixed response to this restaurant. I had the large brisket and cheese sandwich, which was fairly good. It was a bit expensive compared to a place like Subway but I did go in very hungry and was full when done. I wasnt happy with the entire staff yelling Welcome to Firehouse every time someone came in, as it got extremely annoying while waiting in line, waiting for my food and during the time I ate. There was no customization options to my sandwich, so either the person taking my order just didnt ask or it is something you must be sure to request. I also noticed a few cold spots in my meat, so their cooking/reheating method isnt very good. Overall though it was a good enough experience that I will be willing to try them again. The food was good enough, the service was friendly and the restaurant appeared to be clean. I may just decide to only go there though during slower hours or get take out. One thing though that I really liked was the large piece of artwork on the wall. It is definitely unique and eye-catching while paying respect to not only the Raptors but Orangevilles lacrosse heritage.

Delicious food and love the hotsauce selection.

They are pricey but their subs are good. You can really taste the quality difference compared to other sandwich places. However, I did notice that this location in particular doesnt put as much toppings on the subs as the other locations Ive been to. Other locations seem to really stuff them. Also, this location forgot the pickle slice on the side one time, and another time I ordered they forgot to put the seasoning on the Firehouse Meatball sub causing it to taste like a bland meatball sub from Subway. I definitely prefer the Brampton location I used to go to before this one opened, and will probably return to that one instead if Im in their area.

Decent sub. 15 for a medium sub with a fountain drink is a little expensive. Recommend the cold cut subs as the veggie toppings make a difference.

Pretty good, I like the freshness of the meal, kind scared of the caloric intake of some of the menu items! All good though.

Delicious subs we got the steamer and smokehouse beef and cheddar it was so good plus they have the fountain pop machine that lets you do vanilla coke so effing good. Wish yall were in Alberta

Best sandwich Ive ever had

Amazing chili i had the 2 alarm and a cheddar and beef brisket sub just such awesome food

Delicious subs. Friendly staff. Really appreciate the details in the decor of the restaurant and the seating available for large groups! The lunch box catering for groups is a cool idea! Keep up the good work!

Firehouse is okay, but its way over priced. We got our order taken, then about 3 other people came on after us. Those 3 people got their order and left in the time it took us to get our order. We got one sub. It took about 10 minutes for us to receive it. For it to taste the same as subways The bun was the best part wouldnt go there again though

Best sub my husband and I have ever had. You will not get a sub of this quality from the other sub shops so well worth having to wait a little bit longer. Will definitely be back!!

Love the taste. Little stingy on the add-ons. So 4 stars.

Fire house subs is incredible! they are so clean, friendly & very attentive to details. I really enjoy the subs, & i 100% recommend them!

Best subs in town