Chick-fil-A in Orillia

I purchased a kids meal. Chicken pieces were tough and tasteless fries were cold and soggy. Very expensive for what I got. Disappointed

Drove 45 minutes as this is the closest chick-fil-a to me and I was wanting some. Only to show up and be told they have no waffle fries. Which was the main part of what I wanted

Love this place

Was ok.

Had to try this location. It a was a great experience. Staff was very courteous and super friendly. Great work Isabella taking our order. Ginger and Brad was a pleasant surprise going around giving out freshly baked cookie. Thank you all. Will see you soon. I recommend this location.

Great food and atmosphere! Shout-out to Lily for helping me decide what to get

Just what Im looking for in a fast food place! Welcoming staff, a clean and comfortable dining area and good food. The staff really go above and beyond too!

They need to toast the buns!

Was a really long wait for cold food. I ordered 1 chicken sandwich only. There was only 1 car in front of me. It took 15 minutes. Wont be returning.

So I must be missing something! Service and restaurant are fine nothing negative there but the food was just meh. A crispy chicken breast on a bun with a pickle. Nothing special about it. Pretty plain.

I ordered the chicken burger, first time going there, was not impressed with it in any way. Id have to say that it was okay, but that is it.

Had an amazing experience at this chick-fil-a, the food was very fresh and tasted amazing and the order was made exactly as I ordered it. The store is very clean and well kept the cherry on top for me was the owner he was super friendly, welcoming and had great customer service. I will definitely be returning to this location!

Best fast food in town by a long shot. It s good, service is great, prices are the same as in the US so guess I can t complain!

I prefer CFA over most other fast food places, and reason #1 is customer service. Sure, fast food is pricey these days, but Ill go where staff are polite and respectful.

This was our first time visiting. In conversation with the cashier we had mentioned it was our wedding anniversary. When our order was brought to the table it included two cookies compliments of the boss. It was a very kind gesture. My husband absolutely loved his spicy crispy chicken deluxe as well :)

Four out of five for atmosphere because I found it a little chilly in there. Other than that the food was great and the service was great as well. I actually really like this restaurant. In Ontario are choices are limited. This one and Churches I think are the best. Kid-friendliness: Typical fast food restaurant there are no reasons to not bring children.

If I could give more stars, I would. The efficiency, it was like a well oiled machine. The staff are incredibly friendly and you can tell they take pride in their job. From when we ordered to when the food was brought to our table, it was piping hot, fresh and incredible quality. Great job Brad and staff! You all knocked it out of the park! We definitely will be back and tell our friends!

Tasty chicken burger and waffle fries! The staff were friendly and very attentive to the cleanliness of the dining room. The food arrived quickly. Overall, a great experience!

It was good but not sure what the hype was about. The chicken was tender and juicy but I found the bun too sweet. Made the burger too sweet. Give me a plain bun and then its good.

Clean washrooms, fast serving, and good food.

OH YEAHH chicken sandwich time baby.

I had to wait 15 minutes for chicken strips and waffle fries, which felt excessive. Additionally, I spent about 10 minutes just waiting to place my order, with only one other family ahead of me. On the positive side, the establishment was clean, and the staff were friendly. However, I noticed the manager, Bradley, seemed more focused on his phone than attending to customers. Given the price and the overall lack of service, I m not inclined to return. It s disappointing because I was really hoping to enjoy my experience here.

Was concerned after reviews but what a Wow! Experience from a fast food restaurant. The hospitality was fantastic. Maddy explained the menu options and sold me on the daily chicken promotion. She customized my sweet tea with half non sweet tea. It was perfect. Ding room and washrooms wee spotless. Robin and Syd were amazing making sure I had everything I needed as well as recommending additional sauces to try. I dont normally eat chicken in a restaurant but that will change as Im definitely returning based on todays experience. Well done team!

I was so happy to have great service through the drive through... but I am not impressed with the tiny sizes of the nuggets No consistency in size. Mine were over cooked and definitely tasted like old oil. Not impressed

great chicken burger

I gave the Orillia Chick Fil A location a try and boy am I glad I did. Fantastic experience from the food being tasty hot and perfectly presented to the outstanding service with a smile and just a very cleanly and well kept location overall. I was very happy with the food, service and experience I received. Highly recommended for any of my fried chicken lovers . I ll be back soon for more !

Always great food and service. Service is awesome either inside or drive through

Best chicken ever from fast food place. Dont waste your time going anywhere else for chicken

Clean, good food and good service

Ordered a cup of soup with my meal and the container it comes in was only half full. Disappointing for a 5 + dollar cup of soup.

Bradley, you made my night! It was such a pleasure to meet you tonight in your drive thru. I have to say that hands down the most friendly, outgoing staff, amazing customer service and the strawberry milk shake life changing! Check-Fil-A in Orillia will always be my go to whenever we are in town.

Ive never been disappointed with the helpfulness and enthusiasm of ANY Chick-fil-As staff. That goes for Canada or USA locations.

Some of the best chicken I ever had. The staff were super freaking friendly, and great to get along with. Not sure if I talked to the manager or a supervisor, but he was really nice :) Highly suggest the chicken sandwich and the strawberry milkshake! My friend got chicken nuggets, waffle fries, and a soda. She also highly suggests those! We sat at a table with a cute little flower :)

I was not expecting to see. Chick-fil-A all the way up in Orillia. But there was and they delivered on their consistency and service (even at the drive thru window).

If youre looking for thier famous mac and cheese, dont bother. They dont have it. If youre looking for a sandwhich make sure to ask if it comes with sauce, bone dry. The strips only come in spicy. I finally opted for the nuggets, soggy.

Most of their business is from the drive through lane or from sit-down service. We ordered takeout by going in to the restaurant. This was probably why we had to wait nearly 15 minutes for our simple order to be processed.

Its the first time I was there, I will eat in next time wash as good cold.

Been there quite a few times always received great service food is awesome

Tried it again for the second time tonight for dinner. Not impressed with the chicken burgers. The chicken is small for what you are paying. There is not any great sauce. It was cooked well, but t

New location but very clean. Friendly staff. Good food.

It was busy but the food came up very fast to our table

Went for the first time today to the new Chick-fil-A and the service was quick, easy and great. My husband and I were visiting Orillia for fmaily and told to come here. The ladies who served and helped us were friendly. The place was clean and beautiful, and I loved the touch of flowers on each table. The food tasted amazing, loved every bite. There is a drive through for those who did not want to dine-in. Highly recommend and hope to come back again sometime in the future.

We wanted to try this place as it just opened. Food tasted alright and the service was great but the prices I think are too steep for the amount you get compared to some other fast foods.

I have been waiting years to try this it was excellent and the gals in the drivethru were excellent

Great food, great location and great customer service. Its no wonder why this franchise is doing so well across North America. The food make the establishment great; the staff makes the experience amazing. Could not recommend the Orillia location more. Bradley has a fine group working for him. I suggest a Chicken Club Sandwich combo with Cherry Coke. Cant go wrong!

Passing thru the area and stopped to fill our craving. Busy location but worth the wait. Food was fresh and met our expectations.

Drove 30 mins to pick up dinner and get home to find items missing. Very disappointing

As a gluten intolerant person I was very pleased with my first experience at Chick -fil-A . The team member Sydney was very helpful and very sweet. I greatly appreciate her help and knowledge on celiac/ gluten problems and hope get her again next time I go ! My grill chicken club on lettuce was tasteful and the sauce with it oh my ! I definitely recommend.

Its fine.

What can I say... it is definitely a very good chicken sandwich. Had the spicy deluxe with mayo on the side.. it was awesome!!! Really good chicken not machine and formed..

Stopped in for lunch. Food, service and cleanliness did not disappoint.

Cool drive thru experience. Service was a little slow, food was very good.

Loved the food but it was a little slow to get food but still amazing will be going again

not impressed. Busy busy busy place inline half hour. not impressed by the food. you can keep it never again!

Good quality food, kind staffs. I will visit here whenever I visit Orilia

Staff was incredibly kind especially 10 minutes before closing. Food tasted great and no complaints, my favourite chickfila experience so far, thank you!

Fast food which tastes great. Very clean facilities. Friendly staff, with fake smiles, and positive attitudes; almost robot like.

The service here is fantastic!! They have people standing there to greet you and take your order. Very friendly. Food was hot and menu is great. Milkshakes are really good. Highly recommend this location in Orillia.

Great service.

I was with my friend eating and when we sat down one of the workers brought over free cookies for us that were from the owner, which was a lovely and delicious surprise! Then as we were leaving, the owner took our trays and gave us a bag to go with free French fries. The service here is amazing and was a great experience overall! Thanks so much!

Awesome place good quality food and service

So bad my very first time trying chick fil a and then I got food poisoning not what I would expect from a chick fil a very overrated and gross

Friendly staff, super clean restaurant. And most importantly great food...!!!!! Food

Food was ok. Somewhat overpriced

Great place!

Busy location, lines can be long but they move pretty fast.

Great chicken. Fast service. Very friendly staff through out. One of us has severe gluten allergies but CFA has come thru every time for us with grilled chicken lettuce wrap instead of the bun. Dietary restrictions: The grilled chicken with lettuce wrap is gluten free as are the fries. Never any problems with this order.

Ive been to 6 different chick fil a in Canada and this one is the best. Good service and good food. Def coming back again.

good food :)

Great service and food. Convenient location near the highway. Will be back!

Over rated- extremely salty. Trid once . Wont touch it again

The staff were some of the most friendly I ve ever met. Definitely service with a smile! The atmosphere was very inviting. The fresh flowers on every table was an amazing touch!

Food was great. Especially liked the waffle fries. Will definitely come back

This is fast food junk at gourmet prices. For 2 people to eat 1 meal cost us 35 dollars for proportion sizes that would suffice as a kids meal. Seriously a chicken sandwich from popeys or Mary browns is much less expensive and tastes much better. I couldnt believe how small their chickens strips were. Not even joking you get 4 that are 1x2 1/2 by 1/2 for like 15 bucks. I was a little excited that we had a newplace in town to try but after just one meal, I would never go back or reccomend it to anyone.

Service was quick, all staff was very friendly, Food tasted great but portion size was fairly small, Had a delux spicy chicken and with fries and it was more of a snack than a meal, but it was very delicious. Food : 3/5

Great stuff for , 4 people.

Quick question to the owner why do you reply to five star. Why not others? Thx We want to know why you are not running and servicing the customers in a non Chick fil A arrangement . First you are wasting paper and cardboard when eating in. You dont serve with trays it all comes in bags, why? Wasting paper. We went this week and all other stores give you a maker to tell the service person your order and what table you are at. This did not happen, we sat and sat and no food. Finally I got up and went to the counter for pick up and there is our bag sitting there and no one bringing it. Finally I ask where is our order is gave my name an they looked and handed me the bag that I saw. Look we know you are new and working through things but this is not standards we are used to. Look at what they did in Barrie and use the same in Orillia. Maybe have outside people helping longer untill you tweak your process. Thanks

Great food bad prices. Very clean place great staff , alot of teenagers working which is nice to see , especially these days if you know what I mean

Very fast service with a cool very different set up. The chicken nuggets were very tasty. Not a huge fan of waffle fries but still pretty good. Look forward to trying again.

Awesome- great place

Excellent!!

While the food is good, found it expensive and a long wait to get it. Seating area inside was crowed and noisy.

Absolutely terrible location. The food was ice cold, and the fries were undercooked. I ended up getting food poisoning later on from the food there. The staff was incredibly rude, and very passive. The energy in the resturant felt gross the second I walked in. The person taking my order rolled there eyes at me as I asked to take a second to double check something on the menu, then continued to be very rude to me. I could also hear yelling in the kitchen which sounded extreamly unprofessional. The prices were also a little ridiculous. Overall this location is terrible, and everyone Ive talked to who has been to this location has all said the same things as me. To the management treat your staff better and stop yelling at them in the kitchen. and to the staff, ik your job must not be fun so I understand your behavior but keep trying your best. Me and everyone I know will not be back.

Genuinely the kindest people we have ever met, the service was outstanding, Bradly was an amazing worker alongside the lovely girl at the window! 10/10

Ridiculous service at the drive thru. Attendants physically standing there but unable, and out right refused to take 2 separate orders from one car. We were hungry so we went inside to eat (after backing out.of the drive through). Food was lackluster at best. I personally wont be back.

Finally, it reached past the big city centers. Across the border. To central Ontario. This was my favorite chicken place in the states. Wonderful new clean business. Very busy, which is to be expected. Staff is very friendly and helpful. Cleaning tables needs to be a little quicker attention.

Delicious food, fast and friendly service, great experience.

Little slow in making my order, but girls who took my order were great and so was the chicken!!!

Overpriced & not that great, typical of all fast food these days

Nice and clean. Friendly staff. Good fast food

Brought some back home! Great service and food. Highly recommend!

Drive through set up is extremely frustrating. The two-lane merge is close to the window, allowing the right lane to finish ordering and zoom up in front of the left lane. Two cars were able to cut in front even though I had finished ordering before they even pulled up to order.

Whats the big deal.

I dont even fw fast food like that but these chicken burgers are absolute crack

By far the best fast food restaurant! Goods great, staff is even better. Worth the drive for us just for the friendly atmosphere.

First time at a Chick-fil-A restaurant and we were impressed. Friendly service by Sydney, clean, quick takeout, and hot food. We had the spicy deluxe sandwich. Yummy choice for a quick stop to eat. Team member: Sydney Team number: 1139

Delicious food, great service and very clean! Love that I can get great chicken meals that are not ultra-processed ground up chicken pressed in to shapes . Fresh food makes all the difference. I always make a point of stopping by when I m in the area!

Good chicken burger. Good waffle fries and the shake was delicious. Highly recommend the shake.

I order a 12 peice nugget And got 7 Unacceptable Now I ll starve

Ordered a classic sandwich. Got charged for a combo and then only received the sandwich. Also ordered and paid for extra pickles and received 2 dime sized pickles. The food was decent overall but your staff needs work.

We stopped at the Orillia Chic-Fil-A on our way to a friends cottage. Four of us and we were very impressed with the friendly staff and great food! We will be back for sure!

We were extremely impressed with Chick-Fil-A Orillia !!! The chicken sandwiches and waffle fries were hot and delicious, the staff were friendly and helpful, the restaurant is clean and also has outdoor tables and chairs. We will definitely be back !!!!!!

Went for lunch very dissatisfied with the meals.First payed 39.00 for 2 combos that were ice cold , buns were wet and the potato fries were no good.We asked for vinegar, was told they dont have any.very disappointed have to jump threw hoops to order felt like I was being moved all over to order and pay.never will go back.

Food was alright, I ordered the three piece chicken tenders; they forgot my sauce, I was given no napkins, no straw for my drink not once but twice; ordered a chocolate milkshake too, and they forgot the straw, the service could definitely be better, but I appreciate it nonetheless.

Delicious food and great service! Vegetarian options: Side salad Fries Food : 5/5 | Service

Walked into this restaurant not knowing what to expect and was greeted with smiles. When I ordered, I had to try the chicken sandwich and waffle fries. What a great snack to have after spending the day around the lake.

The staff is so friendly, and the food is so delicious doesn t even need sauce or vinegar but definitely try the chick fil a sauce !

Great experience, great food, and was super fast!

We tried the newly opened Chick Fil A in Orillia Ontario as weve tried some of their outlets in the USA before. Id say pretty good. Chicken on a bun was crispy, tender and moist. Good flavor. However Waffle fries were under cooked and not crispy. Service was very good and the young guy who took our order explained everything. We ate in but our table hadnt been wiped clean so I used my napkin for that. The washroom was nice and clean. Two areas that can be improved...come on guys! Know your market!!!! youre expanding into Canada. Vinegar on fries is a standard and one of the most popular condiments. You need vinegar for your customers. Also need recycling and not just 1 common bin for everything to go into. Be kind to the planet and lead by example.

So excited to find a Chick-fil-a on our way home from the cottage. The food was delicious as usual ,and the servers were very friendly. Love the flowers on each table too. We hope to be back:)

Always good!!! No matter which franchise you go!!!

This location was great. Clean and efficient and busy. Food was tasty, enjoyed. Staff were pleasant. Food : 5/5 |

Amazing food definitely will be here again thank you Parking: Parking lot is nice Food : 5/5 |

The best, moist fried chicken ever! Every location is fully-staffed, with professional and courteous service. If you dine-in, the staff bring your order to your table after ordering. Food : 5/5

Fast service with lots of friendly staff . Food was very good . Very similar to the one I ate at in Florida.

Always enjoy eating at Chick Fil A. This location is easy to get to and great service. Will stop at again when travelling through Orillia in the future.

Lyla who served me was amazing ! Super kind and helpful! Food was delicious.

My review is based on two experiences using drive thru once before lunch and once in the evening and I will compare it to the Chick-fil-A in Georgia as I work there half of the time. Food wise, its pretty much the same quality as in the US. They did forget to give me the honey mustard packets for the grill chicken sandwich the second time around. The unsweet tea tasted very diluted when I went in the evening but was fine in the afternoon. They are very stingy on the napkins though. I only got 1 napkin for my meal and 3 for the other two meals on my next visit Staff were friendly and professional and the drive thru experience was on standard with its US counterparts. There could definitely be some improvement to speed up drive thru times, but Ive experienced the same issue when I go to the ones in the US. Overall, I had a very pleasant experience and would definitely come back.

Need to give them more time... The garbages were overflowing and most tables were dirty. At one point during our visit there were 8 employees behind the counter having a pow wow while customers were lined up waiting.

Not worth the money. Family of 4 we could have eaten at Montanas or Eastside for the same price.

For all 3 times I went through drive through since they opened, I am yet to get some napkins lol also, have never had hot fries. My husband has gone through once as well and never did receive napkins or warm fries either. I did like the spicy chicken sandwich but the fries and napkins situation is getting annoying! Pleaseeee keep the fries hit and the napkins flowing. You give out sauces with every meal, its gonna get messy lol

First time visiting a Chick-fil-A and it lived up to all the hype! Delicious food with extremely helpful and welcoming staff.

Quick and polite service.

Amazing food and service

Just wanted to say excellent most fantastic service I ve ever had from a fast food joint the person that helped me her name was Mattea . I just wanted to say thank you again for all the great work that you all are putting in

Today, I visited Chick-fil-A and was blown away by the exceptional service. Robin absolutely made my day. She put a smile on my face that I couldnt wipe off! The frosty and cookie were delicious, but Robins amazing service was the highlight of my visit.

I came here last week and loved the drive thru concept. The girl Mehak who took our order was so welcoming and patient with us visiting for the first time. I am really impressed with the hospitality. Great food, great people. Food

The service was incredible! The workers brought our food to our table and were very kind in assisting us. The ambiance was exemplary as I felt I was in a fine dining restaurant. Good to note that the bathrooms were extremely clean as well. I definetly recommend this location and I give it a 10/10

Bad food for a terrible price. Their chicken tenders are the size of nuggets!

My first time at chik-fil-A and the employees and managers were extremely friendly and made the service a all around great experience

5 star experience

Robin, Mehak, and Sia are the best!!! Great service and friendly people

Great first experience here. In my opinion food tastes better here than in the states and tried those a week apart. Same level of service here in Canada with better food. Really impressed and turn over of tables was crazy fast and cleaned right away. Not often fast food checks up on how youre doing while eating. Great experience, congrats to all the staff for making us feel welcome.

Very fast, very good food.

You can tell staff is actually trained and treat customers with respect, a rarity in Orillia.

My most recent dinning experience was great the food was hot and the staff was very helpful. Thanks

Tasty.

Great food and wonderful staff!

One of the best ran fast food restaurants in Canada they understand what I want vary clean and welcoming

Its not open. Dont waste your time driving there. Seems to be under construction.... at least update your hours online.

Got a spicy chicken sandwich and it was good. Popeyes is better though.

I have waited so long for one to finally open here in town excited to come and give it a try!!! Definitely will be the new go to spot lol. EDIT(Went and stopped by on opening day during the storm haha. Workers all seemed in great spirit, from the lady who took our order to the people we seen leaving their shift and last bit not least the person who served us our food. Everything we got was absolutely delicious just as I was expecting and I will DEFINITELY be coming back)

Cant wait to eat here tomorrow Update: Hands down the best Chick-fil-A. Food was amazing so were the staff members, line moved quick so we were in and out Food : 5/5

I was the 39th person in line there on open day. people were cutting Infront which was making losing the opportunity of getting the gift bag fro being first 100. I told staff and did not hesitate to move the cutters to the back of line. food was good and it was worth a 3 hour wait

The food is excellent and consistent with other locations. The service however was even better, extremely fast, welcoming and the price is right. We will be back again and again. The management is doing the right things and have the restaurant staffed properly.

The service was amazing, fast and efficient, staff were friendly and helpful, and restaurant was very clean. The chicken and fries are fantastic, but the nuggets could use some thicker batter coating. Overall an amazing experience, would definitely come back again.

Great fast service for being just opened

Chick - Fil - A what can I say. I have never eaten at this place before, and I can tell you this chicken is so juicy and tender. My buddies and I went here for lunch, we all ordered various things off the menu and tried each others selections. It was all very good, no complaints from any of us. This place blows KFC and Popeyes out of the water. I will never eat at either of them again while this place exists. Staff were so friendly and speedy to expedite the order. It was nice and hot, thumbs up from all of us. You cannot go wrong, and if your watching the calorie count just avoid the sugary drinks and dips and your fine. A deluxe spicy chicken sandwich, 3 strips, and 8 nuggets is just over 1,000 cal. Leaves plenty of room for dinner. I highly recommend this location to everyone. Only $65 and change for the three of us to eat there.

First time having It today, nkt a fan.

I m just so impressed. I went and the order screens were not up yet and they had workers outside in the blistering heat with smiles on their faces. The food was next level and I always wait at least 3 months to try new restaurants as there can be errors. NOT THIS PLACE!!!!! 10/10 would totally recommend and they give you as many sauces you want not like McDonald s where they charge you

The best chicken sandwiches around. My daughter had the original sandwich and I had the deluxe. They were flavourful, tender, and juicy, with thick pieces of chicken. The waffle fries are great dipped in the Chick-Fil-A sauce. The manager gave my daughter a free Sunjoy drink to try. Were excited for the peach milkshake to come out like they have in the US. The service was froendly and efficient and is the best youll find at a fast food restaurant. The line was long, but they come out in the line with a tablet to take your order. Were looking forward to our next visit.

This was the fastest Chick-fil-A line Ive ever been in. Food was great, staff were nice, and even the ones in training did very good. Inside was cute and I liked the special table that they have.

I recently visited Chick Fil A and had an extremely disappointing experience with one of the employees. The brunette woman working at the counter was incredibly rude and unprofessional. From the moment I approached the counter, she seemed annoyed and uninterested in helping me. She barely made eye contact and spoke to me in a condescending tone. When I asked a simple question about the menu, she responded with a sigh and rolled her eyes. Her attitude made me feel unwelcome and uncomfortable. Its shocking to encounter such disrespectful behavior in a customer service role. I hope the management takes note of this incident and addresses the issue. No one should be treated this way, especially when they are a paying customer. I wont be returning to this location if this is the kind of service I can expect.

Ordered the Original Combo. Just a bun, a couple of pickles and the chicken. Asked for vinegar for the waffle fries. NONE. Strange you would open in Canada and not know we like vinegar! Just pretty bland. And I guess it is full of MSG. Not something I want!

I have dinned at various Chick-fil-A restaurants throughout Canada and US and recently found Chick-fil-A Orillia provides a top notch level of service and high quality menu items. I had my usual spicy chicken combo and found the chicken was hot and juicy and well-seasoned. On my next visit, I had the Spicy Southwest Salad which was fresh and tasty with plenty of chicken slices. Please update your dining options in the Google profile to add Dine in and Take out (including double drive through lanes). Parking: Plenty of parking nearby with convenient access to the restaurant location.