Dairy Queen Grill & Chill in Orillia

Fountain drinks watered down fries poor and the hamburger I threw away after 2 bites the bun was warmed over stale

I tried getting a burger after work at 9pm they are open till 11 but tell me no I can t have a burger like are you serious you are a burger place not a chicken an ice cream place crazy to me get your shit together I work at a chain to but we wouldn t forget to order our main product I would love to talk to your corporate or owners what a sad excuse for a chain location

Ice cream is great, but the lady got my order wrong despite me correcting her 2 times while taking the order and once while she was making it, seemed very annoyed when I told her it was wrong

Disappointed that you cant choose your own blizzard flavours. They wont allow you to substitute any choices. They also have a language barrier and have trouble understanding customers. Really wish there were more options in Orillia for ice cream.

Clean restaurant. Friendly staff. Will be back for more ice cream

Great ice cream. Went with grand kids. Very good service.

Its dairy queen Cant go wrong Food

Great place for Ice Cream

Wanted 8$ original cheese burger combo with a blizzard the cashier dont understand English and argued and yelling at me place is a joke hire people who can talk to customers and take orders

I am very disappointed with this particular Dairy Queen in Orillia. The quality control is not there. I have been going to Dairy Queen in Orillia 20 years ago and now that I live in Toronto currently. The buster bars for example have a maximum of 5 peanuts in them in Orillia whereas the ones in Toronto are amazing with over 15. The cakes in Orillia do not have the cookie filling based on specs whereas Orillia cakes have virtually none. This is a cost savings initiative in Orillia and Dairy Queen should be auditing as they are not following recipe. Please look into this as loyal customers in Orillia has stopped going. Very disappointing that there is no consistency at this Orillia site.

Food was good and counter lady was very nice but the dining area smelled like a fresh dump.

Great burgers.

Great Service Friendly Staff

Paid extra toppings $9 didn t get extra toppings

I find the staff amazing, the ice cream ,the food . very helpful..Ice cream cakes are so yummy. Dietary restrictions: If u cant handle dairy dont go lol Parking: nope

Great place

Line was so long but the employees were so fast and accurate! Very impressed

Ordered a blizzard, fast service, and delicious.

I wouldnt order food from here again. A small fry they didnt even fill. Crispy chicken is more breading than chicken. Food was not worth spending money here. Wont make that mistake again, especially because everything was over priced. Dining area was clean enough to sit in. Stick to ice cream. Blizzards were as was expected. Service was meh. Wont come here again though.

Bought dilly bars and small ice cream Sundays. Really good

Ice cream is always great, service great, burgers and frys taste off . Place smells like an out house but looks clean so its extremely confusing

So much for your sign outside your establishment. Your Covid signs says: 3 persons at a time OR 1 guest per family. DQ Orillia you are NOT abiding of the Covid Restrictions!! So much for caring about your customers!

They refused to honour the promotion of mini blizzard

Awesome !!!

Great quick service

The staff is super nice, but this place is so over priced. Absolutely not worth it.

Dont order cakes here. They made our cake wrong then said we never got it from them. Not local workers, they dont care about you. They were laughing at us over the phone. Do not go here!

Great owners good service

Perfect peanut buster

Love me a tasty banana split and they provide.

Dirty dirty old and run down. Windows are always dirty floors are sticky they are so dirty. Been that way for years. No one eats in store except noisy kids. Too bad I love dairy queen products . Who doesnt? Food : 4/5

They work hard to keep things clean. All the ice cream is amazing but my wife wasn t a fan of the burger and fries at all. Come for the blizzards and you re good! Lovely staff and excellent customer service. It s a rough old building but they have tried to make it as good as can be.

Good as it gets for a fast food place.

Its always fantastic an experience when here.

We accidentally got the wrong order and when I called them to correct it that gave us an extra icecream cake and hand delivered it! Thank you so much for your kindness DQ staff

Stopped going here due to the horrible service. Used to be my favorite place. Food was good, service was good. Now the service is THE WORST. Blizzards come out melted, food is undercooked, employees dont care. Very disappointing.

Ordered the classic cheese triple burger and got food poisoning from it to the point where I am hospitalized will never go there again

great service and menu for a treat lunch

New faces but still great ice cream and cakes

Never buy their food but the ice cream is great even though its a little pricey.

I ordered a blizzard cake for my husbands birthday. He likes it to be mixed flavours and none of us like the chocolate fudge layer. Orillia DQ - specifically Ravi was amazing in taking my order, creating a beautiful cake and customized it how we like!!! And this is why we return year and year for many birthday blizzard cakes!!!

Best ice Cream cakes in Orillia.

Busy. Friendly. Pricey. Beware that a lot of the flavours advertised arent available so have a second choice ready. There is usually a wait.

Safety wise....parking lot is a huge issue. Too small and awkward. Spaces not clearly marked out. Snow piled in half of the lot.

Kid-friendliness: I had my 2 young grandkids with me n the fella offered napkins brought them to us . There was highchairs clean n available. Was nice Recommended dishes

Always good food .. service is fast and friendly

Its small and a little run down, good food and they get out out quite quickly. But also doesnt feel like the employees dont actually want you there. All a little uncomfortable.

These guys are awesome Kid-friendliness: Lots of kid friendly stuff Food : 5/5 |

Great customer service

Fast and friendly andbdareni say it but even a little pizazz.

Kid-friendliness: My 18 year old daughter had the best cake decoration for her birthday. She said it was her most favorite ever! Thank you!

In and out fast they make good shakes

Hade a great deal on burger fries drink and Sunday service was fast food was good

Who doesnt like ice cream

Its minus 10 in January, and i I cant believe how many people are going out for ice cream at 9pm on a Wednesday night in the dead of winter

It s Dairy Queen! Don t need much explanation here. Service is good. Staff is friendly. They have some picnic tables for outdoor dining - can watch a ballgame across the street if anyone s playing. Even when there s a line, it moves at a reasonable pace. Wish they could expand the parking lot, but it is what it is. Only got to eat half my blizzard, but that s not DQs fault adorable 3 yr old in my family decided he liked mine more than his. Oh well I ll order a bigger one next time.

Very smelly.

This establishment is not the same with the new owners. I went in to get my order fixed and they literally degraded me in front of an entire full restaurant. The staff don t treat people humane. I wouldn t smile if I passed them on the street let alone give them my money. Trust me stay away.

They got so busy they messed up the order. Then tried denying that they messed up my kids meal. Ended up make sure they had their food, and didnt eat myself. Aka gave them mine. Happy fathers day

The Store was Clean, Organized, and most importantly - welcoming to Customers and dine-in guests.

I had a cheese burger it was tastie and the fries were hot and crispy.

The blizzards were amazing. A little pricey but delicious.

We live in Muskoka but always go down to the Orillia Dairy Queen for birthday cakes. Whoever does the drawings on the cakes does a fantastic job.

Great customer service

The worst customer service I ve ever had ! Refused to serve me because I wanted happy birthday written on a birthday cake and they wouldn t do it. Then wouldn t even sell me a cake at all, was extremely rude and I will never go back there again.

favourite place to come after work and the $9 meal deal is my absolute favourite

Excellent service after our family ordered our ice cream and we were sitting outside, one of the workers (possibly manager/owner) brought out a baby ice cream cone with sprinkles for free for our toddler, he was more than thrilled with it and to have his own personal cone. Thank you, you made his day!

Parking: This location can be busy. Parking at the Medical Center and walking 2 minutes may be easier Kid-friendliness: Welcoming atmosphere for children. Chaotic atmosphere for parents. Wheelchair accessibility: This location is semi-accessible with ramps to the entrance and a small lip to enter (less than 1 inch)

Weve been to this DQ many many times over the years but the recent visit for dinner will be my last. Some of the staff members need training or retraining from head office on customer service and what that entails. Sorely lacking at this location. This DQ is also needing an update, its one of the older ones and it really shows. Its not the nicest atmosphere to dine in.

Good place for ice cream and if eating for persons that is at the hospital if you need to wait

Awesome

Always so friendly!

Always a fun place to go with the family

Service was very fast and ice cream was good as always

Always good

Get there at 930 spent 30.00 and wouldnt let us use bathroom wow

Overall good experience. But the ice cream in the blizzard was half melted when we got it.

Overall a nice place, good food and good service. Recommend the backyarder bacon burger!

This Place Out Of All The Dirty Queen I Have Eaten At In Different Cities, Bar None Hands Down It The Best I Have Tasted My Banana Split Ever ! Dr.Abraham 2023 Food

Service is great, and Im glad to see that added more picnic tables outside for us to use. The chicken in the chicken strip basket was very small and overcooked. It was dry. Yes it was technically 6 pieces, but honestly, Ill just get my tenders from Zehrs now. Dairy Queen was my first part time job and the chicken was not like that then. Parking: Parking lot is huge. It is beginning to be in rough shape though.

My friend and I shared an ice cream cone dipped in chocolate and Ice Cream Sandwich.

Awesome burgers

People working here is what I wish for was everywhere else! Always pleasant and so kind when we bring our kids with us!

Lousy burnt burger,OK have ice cream. Food sucks

The food is okay, it taste burnt everytime I get a burger. But I 100% recommend the blizzards and ice cream!

Finally found a Icecream Log at DQ hope its good

Very great customer service! Very helpful! Ordered a speciality cake and was able to get it early, Robbie saved the day! Thank you:) Food

Always good service

They actually charge .25 cents EACH for a dob of relish, tiny slice of tomato and piece of onion.. so with 7.00 coupon for 2 cheeseburgers costs 8.50. We wont be back. Try to support restaurant and they do that!!! Wow

They dont use gloves. They touch the cash register, take the customers money, hand the customer change and then start handling food. Then they get mad when you ask them to use gloves.

Very friendly staff! The food is also good.

Stopped for a Blizzard treat. Staff was welcoming and very helpful.

I was told not to go to the Orillia DQ because of their less than par service but I went anyway to give them the benefit of the doubt. Their reviews arent the best either. After having gone, I will say that I would never return to this location. They are not the friendliest bunch and they charge extra for the littlest of things. We had to wait forever for our order and they didnt even get it right. They need to step it up. To be honest, Im surprised they are still in business. I would not recommend this location to anyone. Youre better off walking into a grocery store and grabbing some Ben & Jerrys or Haag-Dazs. For real.

This location has great service during non-rush hours.

Well they have a very nice looking restaurant and a very friendly staff i just ordered a burger from them on Skip and it was the worst burger i have ever had. from now on ill go in and will stick to ice cream, what DQ is known for.

Quick, and the employees go above and beyond to provide good customer service.

Great service. They were so quick, and professional! Blizzards had the perfect amount of toppings mixed in, perfect DQ experience.

Absolute best customer experience tonight that weve ever had at Dairy Queen. The staff were all super friendly and went above and beyond. Our son ordered the new fruity dip cone and on his first bite they quickly saw that he didnt love it. He wasnt going to say he didnt like it but they insisted on getting him a cone he would love. We walked away more than completely satisfied. The whole staff were smiling and chatting with us as if we were old friends. Its nice to be treated like people at a fast food restaurant as opposed to a number. This will be our first choice for ice cream moving forward! Thank you!!

Very friendly staff, great cakes!

Paid 5 dollars each for 2 of the tiniest ice creams I ve ever seen, one of which was a strawberry cheese cake and it had 3 small pieces of cheese cake in it and that s all. Then my boyfriend got the royal fudge and had one drop of fudge in the bottom of his cup. Terrible service, do not recommend.

Very cheap with the toppings and portions did not match the pictures in any way. Not worth the $10 for the two scoops of ice cream. Choose a different location if you want the real Dairy Queen experience. Disgusting.

Staff was very friendly and helpful with purchasing a cake for husbands birthday.

Burgers only have bottled condiments.

Great service (expensive) but treated my son like an adult (which he thought was cool) and well I kinda do to.

Great food

Love

Got in before the rush lol love DQ ice cream hate the price but get what you pay for here, people always friendly

Horrible rude service! Girl at the counter scolded me about not ordering peanuts on my Sunday when it came out with none and I asked for some. Very rude! I couldn t have been nicer about it. She then turned around and ignored me when I asked for a receipt for the additional purchase. Then scolds me further saying she already gave it to me. She did not give me either. It was just ridiculous. Very bad, resentful, rude behaviour. I think it s under new ownership. Headed to Kawartha dairy from now on.

Very consistently good. Always has selection of bars inside

Very nice places to stop for burgers onion rings and of course ice cream and delicious thick milkshakes.

excellent option for the curious

Friendliest staff! Also the reason my little guy LOVES ice cream

Its one of the last places you think of when you want a burger. But damn they have great burgers.

Busy place when we visited. Tried oreo fudge ice cream. Was tasty

Excellent service and fast

Just came in for some ice cream and a trip down memory lane, just like it was all those years ago!

A great way to cool off!

It dairy queen.

Very friendly service. Honestly my only negative things to say are that they gave my food to the wrong person. Making me wait past my allotted break time and then with the literal 2 minutes I had to devour everything I realise there was much less food than usual. Pretty unhappy overall (and so is my boss).

I ordered custom birthday cakes for my twins 5th birthdays this week (rainbow unicorn and super Mario) and they were so well done. Excellent customer service and two very happy children. Thank you!

One of the best place to get ice cream !!!

Employees are always nice and exceptionally fast, also I mentioned I seen a hair in my ice cream right away and about 4 came to see instantly. It was in fact just a piece of thin plastic from the spoon tho. Place is clean too! 5 stars

Disgusting, dirty bathrooms horrible service and forgot half my order,never ever will get my money again!!

Extremely fast service

Got a flamethrower burger and a peanut buster parfait

Parking: Just got cake for a birthday

Fries were cold! They always seem overwhelmed es with staff... did had gone down hill

I forgot how good their burgers are!!!

The girl that wears the glasses that works there is very rude anytime you get a custom order or anything extra its always a big deal and the portions for the sauce is always barley any and the chicken wraps are vert tatsy but had to stop buying them because they keep making them smaller and smaller one time i got one the size of an inch not even joking and my whole family lives around the corner so we go very often were regulars and ususaly not great service the past year wich is disapointing as we love dq we have spent lots of money there and i think were going too have to go elswhere the taste isnt worth the skimpy portions and rude emplyoes most of the women there i find are very rude

will NEVER be going there again! they are very cheap with EVERYTHING. both of my meals have VERY VERY small chicken tenders and a VERY small handful of fries!!!! FOR A MEAL!!!!!! I AM NOT HAPPY AT ALL. very HIGHLY suggested not to go to this DQ for any type of food! VERY VERY BAD TIME!

Delicious

Went on a week day. Service was quick. Staff were fine. Overall the building needs TLC. Dead flies on the windowsill, peeling paint; and no one comes to wipe down and sanitize the tables when people leave. I ll come back to this location but only because it s the only Dairy Queen in town

Most dairy queens are basically all the same , this one I found well staffed, it was pretty busy and they were getting people through very quickly.

Liked the chicken strips, and the fries werent bad, but a little light on the fry portions. We usually go for the Blizzards, so to have a decent lunch was nice.

I am Giving three stars because this place is now getting better I used to come there I guess Year ago there was a girl with glasses she didnt even know at that time how to speak with customers was very rude but when I visit store today she wasnt there good for store the guy with long Beard he is the BEST employee I ever met at any store the way he take order and all he is very polite owner did a great job with staff now 3 star is because of last experience will increase star after next visit If service will be same.

Parking: Ample parking Recommended dishes

Service was fine, ice cream was tasty and I liked having a TV with CP24 on it to watch.

Chicken fingers &fries always delicious, brownie sundae my fav

Their cakes are great of course, service could be better, very slow and dont have great problem solving skills

Awesome Customer Service and Friendly staff. I was traveling through town and called to ask them to wait for me to arrive as by the time I got their they would be closed, being we dont have a DQ where we live, the staff had no problem waiting for us to arrive! Thank you so much for putting the smiles on the kids faces! It was so worth it! The Sundaes were awesome!!! Thank you to the awesome staff!!

DO NOT EAT HERE LITERALLY HAD A ROACH CRAWL OUT OF MY BAG.... needless to say I threw food directly out and am completely digusted.

Swiss Mushrooms burger fresh with decent amount of mushrooms Poutine/ fries were Hot The service was excellent and friendly! Keep it rolling. Thank you

We bought triple chocolate brownie ice cream.. this is 3rd time we bought and brownies were not hot and were also stale. Not fresh at all

Ok I didnt expect such a good experience from DQ for supper but with crunchy fries and a spicy burger I was pretty happy with my quick fix from the DQ team.

Very great food and service is great aswell

Service was amazing! Food was great. Very helpful people will definitely be back.

Its Dairy Queen!..Whats not to like?...

Service was good. Our order was taken and entered correctly. 60% of the order was correct in the bag. Called back and was dismissed. Told the manager would call me back and that was 5 days ago. Very disappointed.

Like the people but extremely disappointed in the fact I just paid an extra $4.79 for a large fry. For that price I should have gotten a box of fries and that is what I expected! Not sure how you can justify the cost!! Wont make that mistake again