McDonald's in Orléans

4416 Innes Rd, Orléans, ON K4A 3W3, Canada

★★★★☆
(2276 reviews)
Categories: Fast food restaurant American restaurant Breakfast restaurant Cafe Hamburger restaurant Restaurant

About

From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Website
mcdonalds.com
Address
4416 Innes Rd, Orléans, ON K4A 3W3, Canada
Plus Code
FG66+2F Cumberland, Ottawa, ON, Canada
Time Zone
America/Toronto

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
Outdoor seating No-contact delivery Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.5
★★★★☆
2276 reviews

Most Mentioned

drive thru (141) coffee (67) big mac (18) check (18) morning (16) mcmuffin (12) cash (10) kiosk (9) straw (9) lane (8)
5 stars
708
4 stars
605
3 stars
433
2 stars
186
1 stars
344
October 31, 2024

I ordered a poutine earlier today and there was no gravy!!!! Like seriously????

October 25, 2024

Just avoid this one, Trim up the road is also horrible but not as bad as this one, here you’ll be wondering if it the food is cooked or if they were for once smart enough to get your order right. (They mess coffees, muffins and sandwiches up when ordered alone without even a combo, what drugs are they on? I smoked weed throughout my first jobs and never would have acted this dumb) Do yourself a favour and either go somewhere else or go to the one on st-Joseph

October 22, 2024

I was close to the bottom of my coffee when I got a mouthful of coffee grinds. McDonald's, do better! That was disgusting.

October 9, 2024

After waiting at the front cash for over 30 minutes, when I tried to ask a staff member for help. I was told that my business wasn't important and she didn't care that I just wasted my valuable time. Don't go here staff is VERY rude.

August 24, 2024

Absolute trash location. Tried ordering from skip the dishes and order took 42 minutes to arrive. This being on a Saturday morning at 7:45 am. I assumed it probably was short staff, but called my delivery driver and he explained the treatment he was receiving from the staff. Answer from the manager was “if you can’t wait, you can cancel the order.” This location needs to retrain their managers. Perhaps teach them some manners, and common sense along the way

May 31, 2024

Make you drive up and wait 99.9% of the time and then slap your food together like your some sort of animal eating it. The wrap was actually rolled into the packaging as if the packaging is edible too😡

February 8, 2024

Ordered on drive thru. Made an upgrade for $1 extra to medium fries. Got fries which were not even small size (photo attached). Seems like these were just a leftover from previous batch. Didn’t bother to wait for the next one to complete order. And NO, I didn’t eat any on my way home.

December 27, 2023

After its reopening, progress have been made to make it more attractive, but service regressed unfortunately! Once there, we had to look for a clean place with a clean table and it wasn't that easy ! In addition to that, my friend had to wait 28 minutes to have her order ! (No need to talk about the people coming to complain about things missing in their orders). Finally, it was a lot to deal with for an hour spent there !

★★
December 16, 2024

Got a pink sprite. Worker says its because the lines arent clean... 2 stars for honesty, i guess.

★★★★★
Local Guide
December 8, 2024

The overnight service is outstanding. The quality, accuracy, and consistency makes it a reliable source of food at night.

Local Guide
December 8, 2024

Dry burgers ... Expensive & no longer tasty

Local Guide
December 1, 2024

Paper straw is unacceptable. WFH with the lettuce & mayo on McCrispy?

December 1, 2024

Evening staff from 4 to 7 PM extremely unprofessional do not know how to make the food presentation is awful. Miss instructions constantly try to avoid this McDonald s from 4 to 7 PM I

December 1, 2024

The worst place MacDonald ever been in my life horrible staff, horrible service,

November 22, 2024

Went through the drive thru, ate in car. Food wasnt very warm, fries were stale . Talked to others from the area, and they said it always sucks!

★★★★
Local Guide
November 22, 2024

Generally good enough. The staff are friendly and the food is just McDonalds! What did you expect? Kid-friendliness: Kids loved the happy meals with toys in the box

Local Guide
November 22, 2024

One of the worst drive-in experience in Ottawa.

Local Guide
November 22, 2024

Not actually 24 hours at all. Each time Ive gone there (a total of 8 tries) between 4 and 430am they say theyre closed, or theyre system is rebooting, or theyre short staffed and cant serve me. Its a new excuse each time. Just dont advertise 24 hours if youre not actually 24 hours. Service

★★
November 22, 2024

I normally dont mind this mcdonalds. Except for the fact I want through the drive thru a week ago in an uber and the cashier didnt get me the right change. Shorted me 5$ then was told to go get a free burger, I went and was told I couldnt and to try get a hold of who I was speaking to again (I know its not the cashiers fault though) then today, the cashier made a mistake on cash because I was paying half cash and half debit and the manager was scolding her infront of us. It saddens me to see an employee be spoken to this way. Not very professional.

November 22, 2024

Took over 20 minutes for my food to be ready and I ordered a junior chicken and a Big Mac. It wasn t event busy either, this place has been slow, but I ve never waited this long before

November 22, 2024

Very slow and unresponsive and unprofessional stuff

October 22, 2024

Still waiting over an hour for my Uber eats like damn it s a 6 piece and a McDouble that shi take 5 min to make.

★★★★★
Local Guide
October 22, 2024

Good as McDonalds can be

Local Guide
October 22, 2024

So hit and miss with McDonalds. They never seem to do an order as requested. Such as no pickles. Other times Im missing a fry. Or my burger is a mess with too much sauce. This last time was nearly good, but they forgot to remove pickles. At least I got the burger I ordered. I am convinced McDonalds hires the dumbest people around. Label says dbl Big Mac and its a regular Big Mac. Got home to find this out. You suck McDonalds.. bunch of scammers!

★★★
Local Guide
October 22, 2024

Its McDonalds - The Fries are warm and the Hamburger? is cooked? I guess. It filled a guys empty belly is what Im sayin.

★★
Local Guide
October 22, 2024

Every Saturday morning, theres no ketchup in the self-serve ketchup bin and no napkins. Egg McMuffin was very soggy, and the hash brown was full of oil. Im disappointed with this location!

★★★★
Local Guide
October 22, 2024

Its McDonalds, you know what youre getting.

★★★★★
Local Guide
October 22, 2024

Its a McDonalds, its good for a fast meal thats going to get you full.

★★★
October 22, 2024

Disappointing. I come here every morning to get a black coffee and it s a minimum 10 min wait that doesn t include the time I watch my coffee sit on the shelf and watch 5 employees walk past it not doing anything. If you aren t gonna serve the guest just put it on the counter for people to grab lmfao.

★★
Local Guide
October 22, 2024

One of the worst experiences at this particular McDonalds. As soon as we entered the place it smelled like terrible sweat. We placed an order via kiosk which took them 15 minutes to prepare. I made an attempt to go to the washroom and decided not to use it since the toilet was filthy. Someone pulled the toilet paper dispenser out and left feces mark on the toilet roll. It was a disgusting sight. Please keep this place clean. Have some professionally installed air fresheners to kill the BO. Would not be going to eat inside this place. By the way the food was cold.

★★★★★
September 22, 2024

Good staff

Local Guide
September 22, 2024

This location lacks cleaning. Its always a mess in the dining room, food all over the floors, tables and not a single staff member cleaning. The trays pile up to the point its very easy to tell they dont bother doing simple cleaning tasks, makes me wonder how dirty it is where customers cant see. Dont eat here.

Local Guide
September 22, 2024

Worst experience ever

August 22, 2024

No refill:(

★★★★
Local Guide
August 22, 2024

Its McDonalds, what you would expect

August 22, 2024

Wait 20 minutes for coffee.

★★★★
August 22, 2024

I mean it like another McDonalds

★★
Local Guide
August 22, 2024

If you want service, dont use curbside. Over 15 mins waiting for a very small order of 1 coffee and 2 McMuffins. Why even offer curbside when its the last one that ever gets served. Absolutely terrible service and super slow service.

August 22, 2024

Came in the drive through around midnight August 21, the girl working there was rude and gave hella attitude, she said, oh my god and lost patience with us.

★★
Local Guide
July 22, 2024

5 minutes from downtown Ottawa. Could not speak English, could barely speak French.... & after much confusion on their part concerning a sandwich combo plus an extra fries, managed to still screw up the order.

July 22, 2024

Waited over 10 minutes for 2 McMuffins parked from the drive thru

July 22, 2024

Made and paid for an order on the App. They said it didn t go through and then charge you at the window. Had to go inside to get refunded for the double charge. Third time this has happened. This location has reached rock bottom and they started digging.

★★★★★
Local Guide
July 22, 2024

Fast, no longer cheap but what you cond to expect from McDonalds

June 22, 2024

I keep telling the guy at the window to stop overcharging me for a large ice coffee, this morning he makes me pay FULL price for my drink while also giving me a size smaller then WHAT I PAID FOR. I told him twice that normally the drink is $1.50. Continues to put $3.50 for a large, then gives me a medium at the window... I know this is small but this is the 3rd time this happened, Im getting fed up

Local Guide
June 22, 2024

Remains the worst McDonalds. 3 cars went through other drive through lane and our order taker said nothing until I kept yelling Hello? At which point she said Oh sorry.... AGAIN you dont get the food through drive through, you are made to go park and despite posters everywhere advertising ShakerFries, we were told they didnt have them. Go to ANY of the other local fast food places...this one deserves to be shut down.

Local Guide
June 22, 2024

At uber delivery counter staff do not listen the driver, they always doing late the orders.staff is too lazy.plz change the delivery staff amd make it fast

★★
May 22, 2024

They are literally the slowest crew I ve ever seen work they are like 12 at the back and I waited 20min for a quarter pounder combo. It s not the first time it happens. Food

★★★★★
May 22, 2024

Superior service, high attention to detail, and professional staff. Kid-friendliness: Great service Food : 5/5 |

★★★★★
Local Guide
May 22, 2024

Great and fast service!

May 22, 2024

Just got home with my nuggets meal... no BBQ sauce, no straw and the nuggets were over cooked. Very dry nuggeys and I had no sauce to make them edible!

★★
May 22, 2024

I know that when I go to McDonalds, I know Im not going for a five star dining experience but tonights experience at the Innes / Tenth Line restaurant was abysmal. It would be nice if: a - When youre waiting in the drive thru lane to place your order and a car pulls up in the open lane beside you and they get served first, thats unacceptable. This has happened to me at this franchise on a few previous occasions. b - When I pick up my order at the window and you read my order back to me, and I confirm it, make sure what I ordered and what you confirmed with me is actually in the bag. I ordered a double quarter pounder with cheese combo. When I got home, I found a single quarter pounder in the bag, not the double I ordered. With the restaurant a ten minute drive away, why bother to return when I can leave a poor review. c - The burger patty itself was like a Calgary winter - cold and dry. I could have used it as a hockey puck. d - The fountain drink, Coke Zero, was flatter than a sheet of plywood. No fizz whatsoever. e - The fries were stone cold. A few seconds in the microwave couldnt save them. Ive had some pretty poor meals and service at this and other McDonalds franchises but tonights debacle takes the cake. Absolutely terrible. Will I return, yeah but I expect a better quality meal than I received tonight and better service too. If I dont be prepared for another poor review.

★★
Local Guide
May 22, 2024

I ordered the double big mac. However it be called mini mac. They have made their food smaller.

Local Guide
April 22, 2024

Why offer a ice cream where you have no ingredients. On top of that the manager/supervisor on shift choose to ignore our request to change the order. Food : 1/5

★★★★★
Local Guide
April 22, 2024

Much more convenient using the app and makes the process easier and faster. The app has also improved overtime and somewhat easier to use even if it takes some time to get used to it.

★★
Local Guide
April 22, 2024

Its been a while since Macdonalds service standards or overall feel were something to be impressed by. This place is no exception. As for the food, its acceptable and thats about it.

Local Guide
April 22, 2024

Everything bad. Filthy everywhere.

April 22, 2024

Drive thru is always a nightmare. It cant be possible that you went through one trip without making a second trip to the drive thru as they mess up your order - each time. Literally. Restaurant inside: ditty AF always. In the summers, its a nest for all the flies and whatnot. Customer service: a bunch of kids not knowing what customer service is or means.

April 22, 2024

Visited the location on April 5th, ordering a cheeseburger and poutine. The burger was fine, but the poutine was just a bunch of fries and gravy and one large, frozen ball of cheese curds. When we brought the poutine to the service counter to ask for a new one, we were told they were all like that, and that s just how they come.

★★★★★
April 22, 2024

Superior service, high attention to details, professionalism staff.

★★★★★
April 22, 2024

Vegetarian options: Salads, fries, hashbrowns, pies, not sure what else Food

April 22, 2024

I ordered with my family, they got they orders wrong I didn t. But my brother insisted that we take everything back and let them fix it. They brought it back and fixed it they literally did a switch we didn t notice until we got home my order was wrong and thirst were right. This time we stayed home and I got a wrong order. Only a Big Mac and nuggets. (I don t eat beef) this place is the worst. Go stick it where the sun don t shine

April 22, 2024

This McDonald s has no clue what they are doing. Every time you go through the drive through, no matter how basic or small an order, you have to park and wait 10 + minutes to receive your food because they are so slow. I ve waited 20 minutes before I would advise you to not go to this location.

★★★★★
Local Guide
March 22, 2024

Not much to say but coffee good

Local Guide
March 22, 2024

food is so bad. It doesn t even taste like food. I felt like I m eating chemicals. wonder what they make the beef patty with. Wonder if it s even real meat.

March 22, 2024

Not a good McDonalds dine-in location. Clearly not enough staff: tables not being cleaned; garbage overflowing so much people are leaving it on the table next to it; empty ketchup dispenser. And the new renovations make the dining room pretty ugly. Theres not much seating and little natural light. Youre better off eating in your car.

★★★★★
Local Guide
March 22, 2024

Parking: Not sure how many spots but there was plenty Kid-friendliness: Lots of little kids here it was nice to see running around having a good time Wheelchair accessibility: Yes they are wheelchair accessible

★★★
Local Guide
March 22, 2024

Standard quality with standard standard service

★★★
Local Guide
March 22, 2024

The newly renovated style makes it feel uncomfortable. Touch screen was very buggy. Had to tap like 6 times to get it to respond on each touch.

March 22, 2024

It s the worst Mac Donald in Ottawa. The Service ignore the customer and they are too long and the manager there is deficient

Local Guide
March 22, 2024

Was refused service tonight. Parked and watched as 5-6 people got their food following.. I dont know why..

March 22, 2024

Yet again they dropped the ball. Did curbside pickup and after checking in and waiting for 15 minutes :/ my husband went into to see what the issue was. Our order was sitting on the counter and 2 employees walked up looked at it and walked away. They cant even get curbside pickup right. 9 times out of 10 they screw up my sons burger. Going to start driving out of my way to a different location or just stick to wendys. Getting tired of all the screw ups.

Local Guide
March 22, 2024

This location is very slow when it comes to delivery orders like UberEats or SkipTheDishes, they need to improve on that

★★★★
Local Guide
February 22, 2024

Good service when the food gets put together properly ya I understand it happens they corrected the issues friendly staff your parking lot and drive thru suck but makes up with the people Parking: Its just a zoo not enough parking and when you park the people of the drive thru are dinks and aggressive But the macdonalds drivers are polite and patient when u are parked and they are waiting need a better location

Local Guide
February 22, 2024

Came in to order food and was wondering why a simple value picks burger fry and drink takes almost 20 minutes to receive when there isn t anyone ahead of me to receive their order and we re handing out 6 other customers orders in drive through when storefront just stands there. On top of that the food was made wrong and there was no straw in the bag.

★★★
February 22, 2024

Decent.

Local Guide
January 22, 2024

First time since renovation and all I can say is the service is awful. It took 26 minutes to get the food, the 3 burgers we had were not correct. Quarter BLT no mayo, Quarter maple and crispy onions and hardly any maple sauce and only 2 onions. The order was missing an item and they wanted to check my bags to be sure. I hope they improve as this is ridiculous in terms of service.

Local Guide
January 22, 2024

I swear everybody that works here hates their job or something.

January 22, 2024

I ve ordered through uber eats a few times this week. Every single order they got something wrong and we ve even gotten someone else s order twice because they put the order in the wrong take out bag.

★★★★
Local Guide
January 22, 2024

All I bought, was what I got, nothing was missing or prepared wrong.

January 22, 2024

A group of 2 adults and 1 child. The speed of the order was great. However, errors were made on all 3 orders. The kids meal had no fries, my wife ordered a quarter pound cheese with no Ketchup,pickels or onions. She received a plain no cheese 1/4 pounder. She went up to have them add cheese, but they said she ordered a plain cheeseburger so they didnt add the cheese. They gave her a fresh burger after the arguing. I ordered a 1/4 lb cheese no pickels. I received the burger without onions, again I went to the counter and you could tell they were tired of seeing. They told me 1/4 lb cheese doesnt have onions. The individual told me he just took the cooking course, and they never add onions on a 1/4 lb cheese. Ive been ordering 1/4 cheese since the 1970s and there was always onions. I could go on but there was no changing their mind. I went back to my table and looked up a Macdonalds 1/4 lb cheese, and sure enough, the recipe indicated onions, pickels, and ketchup. Being that peed off I showed them the recipe. They got really rude and gave me my money back. All I wanted was onions, which one employee offered me, but the person taking care of refunded me, and I never did get the onions. I will return because Ive enjoyed Macdonalds since the 1970s. A very bad experience with rude employees.

January 22, 2024

Terrible service , either incompetent people or understaffed (likely understaffed) at all times

★★★★★
January 22, 2024

I love McDonald I am there every Friday for late lunch after work. Amazing food.

January 22, 2024

Just went there today on my break from work waited 15 minutes for a happy meal and when I got it they didn t give me a straw for me drink the drink was wrong the burger was wrong with what I requested on it and there was no fries in the box at all this place needs to fix things or train their staff better.

★★★★★
Local Guide
January 22, 2024

Decent, really good and quick table service.

Local Guide
December 22, 2023

Why should they close am hour before the time written on the door

December 22, 2023

Took 12 minutes for a simple order, got both drinks wrong and no straws, messed up the fry size as well. Waited almost 5 minutes at the window for someone to show up

★★★
Local Guide
December 22, 2023

Poor atmosphere

Local Guide
December 22, 2023

Its McDonalds...what else do you need to know...

★★★★★
Local Guide
December 22, 2023

Whats not to like, lol.

Local Guide
December 22, 2023

We went for buying ice cream cones and the machine wasn t working!

★★★★★
Local Guide
December 22, 2023

Good service and good food, good breakfast.

★★★
Local Guide
December 22, 2023

Its mcdonalds. But even for McDonalds the drive thru is incredibly slow on a Friday night. I feel like its understaffed during the drive thru only hours.

Local Guide
December 22, 2023

Every time I order here their food quality is poor and they even miss some of my items I order. If you want reliable and quality food order from a different McDonald s and it would be worth the extra wait!

Local Guide
December 22, 2023

Extremely poor customer service

★★★★★
Local Guide
December 22, 2023

the staff was very polite as well as management. made us feel welcome.

December 22, 2023

Forgot to give napkin, fork and the dipping sauce, employee s are talking to much and not paying attention to their job

★★★
Local Guide
December 22, 2023

All the tables and the floor were dirty and filthy with debris....(but it was at a busy time 6.00pm ..).

★★★★★
Local Guide
December 22, 2023

Quick service. Food is on point.

★★★★
Local Guide
December 22, 2023

The drive through was fast !

★★★★★
December 22, 2023

Very nice

December 22, 2023

The worst McDonald s staff that I actually ever had the displeasure of witnessing. Dirty, slow, rude everything bad they have it

★★★★★
Local Guide
December 22, 2023

Kid-friendliness: Very friendly staff Food

★★★★★
Local Guide
December 22, 2023

My Big Mac was Upside down, but it tasted great regardless so yk Im chill. Thanks!

Local Guide
December 22, 2023

Always get the wrong order, unprofessional Manager and very poor customer service.

★★★★★
Local Guide
December 22, 2023

Awesome

★★★
Local Guide
December 22, 2023

Large fries is half empty. So disappointing.

★★★★★
December 22, 2023

good and fast service most of the time. staff are really friendly

December 22, 2023

- Waited 20 minutes for my childrens dinner to come out. - Came with 3 out of 4 meals. - Finally got missing hapoy meal. Went home. 2 nuggets instead of 4. Never have I EVER received a properly completed order from this McDonalds. The employees joke about working for what most of Orleans would call the worst McDonalds. Need better management and to raise their standards. Fast food chain or not.

★★★★
Local Guide
December 22, 2023

Go to spot for mcdons in Orleans.

Local Guide
December 22, 2023

Now I know its mcdonalds.. but this is bad for them. Went in asked for a simple order of- 1medium vanilla latte & 1 medium pumpkin spice latte We left with 1 large coffee and a burnt medium pumpkin latte I mean come on

December 22, 2023

Kid taking the money was more interested in flirting with a much younger employee than taking the money in drive thru, the runner kid mustve gave my bag to another car because I waited 15 mins and when I backed into the drive-thru lane, they told me they just started cooking it, and yet u watched 4 cars come thru. Their excuse, was oh theyre new and learning. Well, Im sorry, but they should be fired. Maybe theyll take the next job serious. Oh, and then my order was wrong. Good thing Im not allergic to what I requested to not be on the burger.

★★★★★
December 22, 2023

This is the best McDonalds in the city Consistently good service Food : 4/5

★★★★★
Local Guide
December 22, 2023

Good experience with children.

December 22, 2023

Went through the drive through to grab just a coffee my coffee was gross tasted like hot cream literally so I went back waited in the drive through was asked a million questions before they replaced it with a new one and guess what my new coffee that I got was even worse at this point I threw it in the garbage and went to Tim Hortons instead lol now I remember why I never go to McDonald s anymore

★★★★★
Local Guide
December 22, 2023

Great

★★★★★
Local Guide
December 22, 2023

It s your average McDonald s.

December 22, 2023

No Oreo mcflurry ??!!???!?? is this a joke ??!!!!?? wdym the ice cream machine doesn t work like okay just fix it then??!??? if there s NO MCFLURRY the WHATS RHE POINT very angry >:(

December 22, 2023

Wait 20 minutes for order (2 combos) Finally asked the staff where the order was. I was told they were waiting on food It magically appeared when I asked for a refund. Not sure what they were waiting on because every single item in the order was cold.

★★★★
Local Guide
December 22, 2023

Fast service at drive through.

Local Guide
December 22, 2023

Would give 0 if possible. Order messed up and missing 20 chicken nuggets.

December 22, 2023

Ordered a Mc Crispy bacon delux, no lettuce for takeout. Got home to find just the bun mayo and chicken. They didn t put the tomatoes or bacon! Terrible.

★★★★
Local Guide
December 22, 2023

Fast and friendly service

December 22, 2023

Worse service ever. Took 25 minutes to get food. Redefining fast food gone wrong. All the guests had mistakes on their order, some client got burgers without meat!!!! How does that happen? Our order was missing burgers and the food was lukewarm. Didnt look like they were understaffed, there was at least 8 employees in the kitchen. Not like it was rush hour either.. we arrived at 7h30 pm! I even asked for help, some employee looked me straight in the eyes and walked away with acknowledging me. A disgrace to the McDonalds name.

★★★★★
Local Guide
December 22, 2023

Great tasting fast food!

December 22, 2023

Very, very slow. Newly renovated, which normally would mean more efficient. Not in this case. Disastrous. Takes forever to get the food. Drive-thru they tell to go park because food isnt ready and then they have more cars than parking spaces, meaning when they bring food out they dont know which car. Waited for one hour for our food. When they finally brought it out we were told they had forgotten about our order and the order for the car next to us (they had arrived 10 minutes after us). Avoid this location, you could go to a proper dine in and get faster service. They have removed the fast from fast food.

Local Guide
December 22, 2023

Home of the Ketchup burger. More ketchup than flaten meat. Horrible value to money ratio.