McDonald's in Orléans

Got a pink sprite. Worker says its because the lines arent clean... 2 stars for honesty, i guess.

The overnight service is outstanding. The quality, accuracy, and consistency makes it a reliable source of food at night.

Dry burgers ... Expensive & no longer tasty

Paper straw is unacceptable. WFH with the lettuce & mayo on McCrispy?

Evening staff from 4 to 7 PM extremely unprofessional do not know how to make the food presentation is awful. Miss instructions constantly try to avoid this McDonald s from 4 to 7 PM I

The worst place MacDonald ever been in my life horrible staff, horrible service,

Went through the drive thru, ate in car. Food wasnt very warm, fries were stale . Talked to others from the area, and they said it always sucks!

Generally good enough. The staff are friendly and the food is just McDonalds! What did you expect? Kid-friendliness: Kids loved the happy meals with toys in the box

One of the worst drive-in experience in Ottawa.

Not actually 24 hours at all. Each time Ive gone there (a total of 8 tries) between 4 and 430am they say theyre closed, or theyre system is rebooting, or theyre short staffed and cant serve me. Its a new excuse each time. Just dont advertise 24 hours if youre not actually 24 hours. Service

I normally dont mind this mcdonalds. Except for the fact I want through the drive thru a week ago in an uber and the cashier didnt get me the right change. Shorted me 5$ then was told to go get a free burger, I went and was told I couldnt and to try get a hold of who I was speaking to again (I know its not the cashiers fault though) then today, the cashier made a mistake on cash because I was paying half cash and half debit and the manager was scolding her infront of us. It saddens me to see an employee be spoken to this way. Not very professional.

Took over 20 minutes for my food to be ready and I ordered a junior chicken and a Big Mac. It wasn t event busy either, this place has been slow, but I ve never waited this long before

Very slow and unresponsive and unprofessional stuff

Still waiting over an hour for my Uber eats like damn it s a 6 piece and a McDouble that shi take 5 min to make.

Good as McDonalds can be

So hit and miss with McDonalds. They never seem to do an order as requested. Such as no pickles. Other times Im missing a fry. Or my burger is a mess with too much sauce. This last time was nearly good, but they forgot to remove pickles. At least I got the burger I ordered. I am convinced McDonalds hires the dumbest people around. Label says dbl Big Mac and its a regular Big Mac. Got home to find this out. You suck McDonalds.. bunch of scammers!

Its McDonalds - The Fries are warm and the Hamburger? is cooked? I guess. It filled a guys empty belly is what Im sayin.

Every Saturday morning, theres no ketchup in the self-serve ketchup bin and no napkins. Egg McMuffin was very soggy, and the hash brown was full of oil. Im disappointed with this location!

Its McDonalds, you know what youre getting.

Its a McDonalds, its good for a fast meal thats going to get you full.

Disappointing. I come here every morning to get a black coffee and it s a minimum 10 min wait that doesn t include the time I watch my coffee sit on the shelf and watch 5 employees walk past it not doing anything. If you aren t gonna serve the guest just put it on the counter for people to grab lmfao.

One of the worst experiences at this particular McDonalds. As soon as we entered the place it smelled like terrible sweat. We placed an order via kiosk which took them 15 minutes to prepare. I made an attempt to go to the washroom and decided not to use it since the toilet was filthy. Someone pulled the toilet paper dispenser out and left feces mark on the toilet roll. It was a disgusting sight. Please keep this place clean. Have some professionally installed air fresheners to kill the BO. Would not be going to eat inside this place. By the way the food was cold.

Good staff

This location lacks cleaning. Its always a mess in the dining room, food all over the floors, tables and not a single staff member cleaning. The trays pile up to the point its very easy to tell they dont bother doing simple cleaning tasks, makes me wonder how dirty it is where customers cant see. Dont eat here.

Worst experience ever

No refill:(

Its McDonalds, what you would expect

Wait 20 minutes for coffee.

I mean it like another McDonalds

If you want service, dont use curbside. Over 15 mins waiting for a very small order of 1 coffee and 2 McMuffins. Why even offer curbside when its the last one that ever gets served. Absolutely terrible service and super slow service.

Came in the drive through around midnight August 21, the girl working there was rude and gave hella attitude, she said, oh my god and lost patience with us.

5 minutes from downtown Ottawa. Could not speak English, could barely speak French.... & after much confusion on their part concerning a sandwich combo plus an extra fries, managed to still screw up the order.

Waited over 10 minutes for 2 McMuffins parked from the drive thru

Made and paid for an order on the App. They said it didn t go through and then charge you at the window. Had to go inside to get refunded for the double charge. Third time this has happened. This location has reached rock bottom and they started digging.

Fast, no longer cheap but what you cond to expect from McDonalds

I keep telling the guy at the window to stop overcharging me for a large ice coffee, this morning he makes me pay FULL price for my drink while also giving me a size smaller then WHAT I PAID FOR. I told him twice that normally the drink is $1.50. Continues to put $3.50 for a large, then gives me a medium at the window... I know this is small but this is the 3rd time this happened, Im getting fed up

Remains the worst McDonalds. 3 cars went through other drive through lane and our order taker said nothing until I kept yelling Hello? At which point she said Oh sorry.... AGAIN you dont get the food through drive through, you are made to go park and despite posters everywhere advertising ShakerFries, we were told they didnt have them. Go to ANY of the other local fast food places...this one deserves to be shut down.

At uber delivery counter staff do not listen the driver, they always doing late the orders.staff is too lazy.plz change the delivery staff amd make it fast

They are literally the slowest crew I ve ever seen work they are like 12 at the back and I waited 20min for a quarter pounder combo. It s not the first time it happens. Food

Superior service, high attention to detail, and professional staff. Kid-friendliness: Great service Food : 5/5 |

Great and fast service!

Just got home with my nuggets meal... no BBQ sauce, no straw and the nuggets were over cooked. Very dry nuggeys and I had no sauce to make them edible!

I know that when I go to McDonalds, I know Im not going for a five star dining experience but tonights experience at the Innes / Tenth Line restaurant was abysmal. It would be nice if: a - When youre waiting in the drive thru lane to place your order and a car pulls up in the open lane beside you and they get served first, thats unacceptable. This has happened to me at this franchise on a few previous occasions. b - When I pick up my order at the window and you read my order back to me, and I confirm it, make sure what I ordered and what you confirmed with me is actually in the bag. I ordered a double quarter pounder with cheese combo. When I got home, I found a single quarter pounder in the bag, not the double I ordered. With the restaurant a ten minute drive away, why bother to return when I can leave a poor review. c - The burger patty itself was like a Calgary winter - cold and dry. I could have used it as a hockey puck. d - The fountain drink, Coke Zero, was flatter than a sheet of plywood. No fizz whatsoever. e - The fries were stone cold. A few seconds in the microwave couldnt save them. Ive had some pretty poor meals and service at this and other McDonalds franchises but tonights debacle takes the cake. Absolutely terrible. Will I return, yeah but I expect a better quality meal than I received tonight and better service too. If I dont be prepared for another poor review.

I ordered the double big mac. However it be called mini mac. They have made their food smaller.

Why offer a ice cream where you have no ingredients. On top of that the manager/supervisor on shift choose to ignore our request to change the order. Food : 1/5

Much more convenient using the app and makes the process easier and faster. The app has also improved overtime and somewhat easier to use even if it takes some time to get used to it.

Its been a while since Macdonalds service standards or overall feel were something to be impressed by. This place is no exception. As for the food, its acceptable and thats about it.

Everything bad. Filthy everywhere.

Drive thru is always a nightmare. It cant be possible that you went through one trip without making a second trip to the drive thru as they mess up your order - each time. Literally. Restaurant inside: ditty AF always. In the summers, its a nest for all the flies and whatnot. Customer service: a bunch of kids not knowing what customer service is or means.

Visited the location on April 5th, ordering a cheeseburger and poutine. The burger was fine, but the poutine was just a bunch of fries and gravy and one large, frozen ball of cheese curds. When we brought the poutine to the service counter to ask for a new one, we were told they were all like that, and that s just how they come.

Superior service, high attention to details, professionalism staff.

Vegetarian options: Salads, fries, hashbrowns, pies, not sure what else Food

I ordered with my family, they got they orders wrong I didn t. But my brother insisted that we take everything back and let them fix it. They brought it back and fixed it they literally did a switch we didn t notice until we got home my order was wrong and thirst were right. This time we stayed home and I got a wrong order. Only a Big Mac and nuggets. (I don t eat beef) this place is the worst. Go stick it where the sun don t shine

This McDonald s has no clue what they are doing. Every time you go through the drive through, no matter how basic or small an order, you have to park and wait 10 + minutes to receive your food because they are so slow. I ve waited 20 minutes before I would advise you to not go to this location.

Not much to say but coffee good

food is so bad. It doesn t even taste like food. I felt like I m eating chemicals. wonder what they make the beef patty with. Wonder if it s even real meat.

Not a good McDonalds dine-in location. Clearly not enough staff: tables not being cleaned; garbage overflowing so much people are leaving it on the table next to it; empty ketchup dispenser. And the new renovations make the dining room pretty ugly. Theres not much seating and little natural light. Youre better off eating in your car.

Parking: Not sure how many spots but there was plenty Kid-friendliness: Lots of little kids here it was nice to see running around having a good time Wheelchair accessibility: Yes they are wheelchair accessible

Standard quality with standard standard service

The newly renovated style makes it feel uncomfortable. Touch screen was very buggy. Had to tap like 6 times to get it to respond on each touch.

It s the worst Mac Donald in Ottawa. The Service ignore the customer and they are too long and the manager there is deficient

Was refused service tonight. Parked and watched as 5-6 people got their food following.. I dont know why..

Yet again they dropped the ball. Did curbside pickup and after checking in and waiting for 15 minutes :/ my husband went into to see what the issue was. Our order was sitting on the counter and 2 employees walked up looked at it and walked away. They cant even get curbside pickup right. 9 times out of 10 they screw up my sons burger. Going to start driving out of my way to a different location or just stick to wendys. Getting tired of all the screw ups.

This location is very slow when it comes to delivery orders like UberEats or SkipTheDishes, they need to improve on that

Good service when the food gets put together properly ya I understand it happens they corrected the issues friendly staff your parking lot and drive thru suck but makes up with the people Parking: Its just a zoo not enough parking and when you park the people of the drive thru are dinks and aggressive But the macdonalds drivers are polite and patient when u are parked and they are waiting need a better location

Came in to order food and was wondering why a simple value picks burger fry and drink takes almost 20 minutes to receive when there isn t anyone ahead of me to receive their order and we re handing out 6 other customers orders in drive through when storefront just stands there. On top of that the food was made wrong and there was no straw in the bag.

Decent.

First time since renovation and all I can say is the service is awful. It took 26 minutes to get the food, the 3 burgers we had were not correct. Quarter BLT no mayo, Quarter maple and crispy onions and hardly any maple sauce and only 2 onions. The order was missing an item and they wanted to check my bags to be sure. I hope they improve as this is ridiculous in terms of service.

I swear everybody that works here hates their job or something.

I ve ordered through uber eats a few times this week. Every single order they got something wrong and we ve even gotten someone else s order twice because they put the order in the wrong take out bag.

All I bought, was what I got, nothing was missing or prepared wrong.

A group of 2 adults and 1 child. The speed of the order was great. However, errors were made on all 3 orders. The kids meal had no fries, my wife ordered a quarter pound cheese with no Ketchup,pickels or onions. She received a plain no cheese 1/4 pounder. She went up to have them add cheese, but they said she ordered a plain cheeseburger so they didnt add the cheese. They gave her a fresh burger after the arguing. I ordered a 1/4 lb cheese no pickels. I received the burger without onions, again I went to the counter and you could tell they were tired of seeing. They told me 1/4 lb cheese doesnt have onions. The individual told me he just took the cooking course, and they never add onions on a 1/4 lb cheese. Ive been ordering 1/4 cheese since the 1970s and there was always onions. I could go on but there was no changing their mind. I went back to my table and looked up a Macdonalds 1/4 lb cheese, and sure enough, the recipe indicated onions, pickels, and ketchup. Being that peed off I showed them the recipe. They got really rude and gave me my money back. All I wanted was onions, which one employee offered me, but the person taking care of refunded me, and I never did get the onions. I will return because Ive enjoyed Macdonalds since the 1970s. A very bad experience with rude employees.

Terrible service , either incompetent people or understaffed (likely understaffed) at all times

I love McDonald I am there every Friday for late lunch after work. Amazing food.

Just went there today on my break from work waited 15 minutes for a happy meal and when I got it they didn t give me a straw for me drink the drink was wrong the burger was wrong with what I requested on it and there was no fries in the box at all this place needs to fix things or train their staff better.

Decent, really good and quick table service.

Why should they close am hour before the time written on the door

Took 12 minutes for a simple order, got both drinks wrong and no straws, messed up the fry size as well. Waited almost 5 minutes at the window for someone to show up

Poor atmosphere

Its McDonalds...what else do you need to know...

Whats not to like, lol.

We went for buying ice cream cones and the machine wasn t working!

Good service and good food, good breakfast.

Its mcdonalds. But even for McDonalds the drive thru is incredibly slow on a Friday night. I feel like its understaffed during the drive thru only hours.

Every time I order here their food quality is poor and they even miss some of my items I order. If you want reliable and quality food order from a different McDonald s and it would be worth the extra wait!

Extremely poor customer service

the staff was very polite as well as management. made us feel welcome.

Forgot to give napkin, fork and the dipping sauce, employee s are talking to much and not paying attention to their job

All the tables and the floor were dirty and filthy with debris....(but it was at a busy time 6.00pm ..).

Quick service. Food is on point.

The drive through was fast !

Very nice

The worst McDonald s staff that I actually ever had the displeasure of witnessing. Dirty, slow, rude everything bad they have it

Kid-friendliness: Very friendly staff Food

My Big Mac was Upside down, but it tasted great regardless so yk Im chill. Thanks!

Always get the wrong order, unprofessional Manager and very poor customer service.

Awesome

Large fries is half empty. So disappointing.

good and fast service most of the time. staff are really friendly

- Waited 20 minutes for my childrens dinner to come out. - Came with 3 out of 4 meals. - Finally got missing hapoy meal. Went home. 2 nuggets instead of 4. Never have I EVER received a properly completed order from this McDonalds. The employees joke about working for what most of Orleans would call the worst McDonalds. Need better management and to raise their standards. Fast food chain or not.

Go to spot for mcdons in Orleans.

Now I know its mcdonalds.. but this is bad for them. Went in asked for a simple order of- 1medium vanilla latte & 1 medium pumpkin spice latte We left with 1 large coffee and a burnt medium pumpkin latte I mean come on

Kid taking the money was more interested in flirting with a much younger employee than taking the money in drive thru, the runner kid mustve gave my bag to another car because I waited 15 mins and when I backed into the drive-thru lane, they told me they just started cooking it, and yet u watched 4 cars come thru. Their excuse, was oh theyre new and learning. Well, Im sorry, but they should be fired. Maybe theyll take the next job serious. Oh, and then my order was wrong. Good thing Im not allergic to what I requested to not be on the burger.

This is the best McDonalds in the city Consistently good service Food : 4/5

Good experience with children.

Went through the drive through to grab just a coffee my coffee was gross tasted like hot cream literally so I went back waited in the drive through was asked a million questions before they replaced it with a new one and guess what my new coffee that I got was even worse at this point I threw it in the garbage and went to Tim Hortons instead lol now I remember why I never go to McDonald s anymore

Great

It s your average McDonald s.

No Oreo mcflurry ??!!???!?? is this a joke ??!!!!?? wdym the ice cream machine doesn t work like okay just fix it then??!??? if there s NO MCFLURRY the WHATS RHE POINT very angry >:(

Wait 20 minutes for order (2 combos) Finally asked the staff where the order was. I was told they were waiting on food It magically appeared when I asked for a refund. Not sure what they were waiting on because every single item in the order was cold.

Fast service at drive through.

Would give 0 if possible. Order messed up and missing 20 chicken nuggets.

Ordered a Mc Crispy bacon delux, no lettuce for takeout. Got home to find just the bun mayo and chicken. They didn t put the tomatoes or bacon! Terrible.

Fast and friendly service

Worse service ever. Took 25 minutes to get food. Redefining fast food gone wrong. All the guests had mistakes on their order, some client got burgers without meat!!!! How does that happen? Our order was missing burgers and the food was lukewarm. Didnt look like they were understaffed, there was at least 8 employees in the kitchen. Not like it was rush hour either.. we arrived at 7h30 pm! I even asked for help, some employee looked me straight in the eyes and walked away with acknowledging me. A disgrace to the McDonalds name.

Great tasting fast food!

Very, very slow. Newly renovated, which normally would mean more efficient. Not in this case. Disastrous. Takes forever to get the food. Drive-thru they tell to go park because food isnt ready and then they have more cars than parking spaces, meaning when they bring food out they dont know which car. Waited for one hour for our food. When they finally brought it out we were told they had forgotten about our order and the order for the car next to us (they had arrived 10 minutes after us). Avoid this location, you could go to a proper dine in and get faster service. They have removed the fast from fast food.

Home of the Ketchup burger. More ketchup than flaten meat. Horrible value to money ratio.