McDonald's in Orléans

Parking: Great coffe! Food

Fast food thus not the healthiest for grandchildren but they love it.

Specifically this location I ve had problems with items being missing from my order when they can CLEARLY see my receipt I m actually pissed off.

Waited over 15 minutes with a minimal line being constantly told my kids food was coming. Gave up and got a refund. No apology from the Manager. Last time going to this location.

Kid-friendliness: Play ground for kids Recommended dishes

Very clean location.

Our trusty old McDonalds in the heart of Orléans

Got good service from a young lady named Faith

Long delay during the nights

Can t follow basic instructions. Awful service.

always closed when supposed to be open

Service has always been terrible at this location. Manager is very rude to customers

Not the best service. Everyone seems to have a very lax mentality and not care at all. The young lady in the drive through actually said yeah whatever when they needed me to pull to one of those waiting spots.

Pretty good food but took longer than expected to come Vegetarian options: Hotcakes are vegetarian Parking: Many spots Kid-friendliness: Good kid friendliness

Used to be a fantastic location that I visit often for breakfast, but lately the quality of the food and attention to detail has gone down. Lately my tea is often missing milk and/or sweetener, food is cold, and requested condiments are often missing from the bag.

Got served half full ice cream and when I tried asking for more ice cream they took my ice cream and started talking behind the counter instead of working. I waited very long until I was handed only 1 ice cream that had the same amount of ice cream and the wrong flavor and same thing for the other that I had brought in

I am a senior and needed to use the washroom. It was FILTHY!

Good staff

Good?

Staff is arrogant. Very bad behavior with drive thru customers

Playplace doesnt open until 10am So they wash the floor in there at 5 minutes to 10AM Sooo dangerous for slipping. Why cant it be done first thing in the am or the evening before? Make it make sense mcdonald. Poor management Im sure

Food allways great. Service can always be faster for dine in

Love the Playplace, loathe the service. Ordered an iced coffee, a muffin and two cookies. After taking my order, the server disappears. I have to scream out Is someone working the cash? The workers are standing around just looking at each other. No sense of urgency, no initiative. Food

Put my order in was not ready waited. At least 8 minutes cars beside me. Were giving all their orders not satisfied at all. Hamburger hamburger was just slapped together. Fries were burnt or shall I say well done, not? A happy camper.

This McDonalds is always so busy! I prefer the drive through. A dude named Steve with black frames glasses seems to always be working when I go there at night. He is so kind and corrects my orders immediately if they are incorrect. The food is always fresh at night it seems! Good for late night eats on the weekend!

Its MacDonalds. What else is there to say?

No customer service at all at this location

Takes to long in drive thru and its 9:00 it took 15 mins just order and we waited at the speaker... Just go to a different McDonalds... And the then she was not even frendly at the window and waited 15 mins got 3 nuggets instead of 4 too such bad service dont go to this one

Once again scammed!! Pay for dbl, box says dbl..burger is single. Scammers!! This location is notorious for not giving you what you paid for. Ive been ripped off here so many times. Order Dblquarter, box says Dblquarter but its a quarter pounder. No pickles? It has pickles. Diet coke, nope its regular. Nobody verifies anything. This McDonalds probably owes me well-over $100 in just the last year for scamming me on my orders. Drive thru and door dash type delivery should not be trusted. Check your order, open box, when you get it because they wont. Dietary restrictions: If you got diabetes watch the drinks. They give you regular coke instead of Diet often.

Cozy atmosphere

Quick service

I had french fries

Prices are far too high for the quality of the food. 4* prices for 1* food.

Horrible

Very nice experience. Professional service Parking: Easy to access and well signposted parking.

Screwed up the orders. Wasted our time. Rude and disrespectful.. the Asian lady at the window slammed the window because she got the order wrong twice

Its McDonalds

It s good for a McDonalds.

They charged me for 4 meals I have never received. They told me to call Uber Eats.

Stale fries and poor service.

The staff is very good doing deliveries

We kept on ordering our meal at the drive through. The person had taken our order incorrectly 5 times. They had to change persons in order to get it right. It was frustrating. We thought we were on candid camera.

Phenomenal supervisor Thalia ( not sure if spelling correct) we are in oversized vehicles and parked in the curbside pick up area , restaurant staff inside were amazing- when we came outside an arriving staff member proceeded to ask what we were doing here and that we were parked in staff parking - clearly curbside pick up isn t staff parking - and said female ( assumed ) became belligerent and gave attitude toward our presence- again Thalia and her inside staff awesome - keep up good work appreciate the way looked after us

With the food, service, an atmosphere One bite but 1/4pounder. Food

Great service and lots of fries

I love this location :)

Quick service, clean bathrooms

came through the drive through just now and the person working the window, he had blue hair, was extremely rude the entire time, even gave me the wrong drink and when I corrected him he rolled his eyes. also abruptly slammed the drive thru window after handing me my food without a smile or anything, I felt so welcomed !! also just checked my bank account because I was asked to retry my card, and I got charged twice for the same order

Nice staff except Kimberly ,(tough and rude) ,as we sitting at the kids area,she came to us to blame us that we didnt leave the place in a very rude way (almost kicked us outside) after we left coming back to take the rest of our stuff we found out that she locked the area door from outside without telling us .. our kids were so scared, thankfully my other friend was inside so she opened for us. This is really unprofessional way dealing with customers especially clients with kids Who could be locked inside without knowing!!! Be aware!

If you don t want to pay or order at the counter than you re golden (like their fries ) They re very fast, 98% accurate and my boys like the little playground. Pretty good spot Food

A question for the owner: What happened to your basement dining area? Was it gutted, filled in, or shuttered and sealed up in its early 90s glory?

They should work on the hygiene.

No free refills? Really McDonalds? You keep raising your prices and reducing portions and now you stop offering refills that cost pennies. People need to wake up and stop supporting these greedy corporations.

The fries were cold

Quality mcdons

2024 Update: Enjoyed a fairly standard McLunch, no issues other than staff not seeming to know where table 17 is for table service. 2023 Update: tried to try this location again and was sorely disappointed. FYI - if you check Google maps and the McDonalds app, and they agree that it is open, and you can even order food on the app, just know that it might be closed for cleaning. No sign, no notice, just a couple pylons in the drive-thru and locked doors. There may be staff inside, but they wont acknowledge you or explain anything. Original review: Had to wait for food in the parking lot after going through the drive thru, and they still shorted us a sandwich! Not cool, man. Not cool. Wendys never would have let this happen.

Fast service, no issues. It s McDonald s.. a good one lol

Its a McDonalds so you know the food here cause it taste exactly like the other one, but this place has got my order wrong a couple of time and has made me wait in the drive thru for at least 30min so wouldnt say its fast food.

Honestly this McDonalds always disappoints me. The managers are usually great at fixing their staffs mistakes, but nearly every time Ive order from here, the order is wrong! At the drive-thru, the CSRs have terrible customer service. Theyre always moody, and I get it. Its fast food. But still, it sucks to talk to someone whos unhappy af.

one of their workers spilled a milkshake in my moms car. and all over the outside. she showed no remorse at all. the manager came and helped but her car is still dirty and smelling like milk.

I have to say this is the worst McDonalds in Ottawa! I live very close to this location and once in a while I do come here only for that reason, I usually travel to 10th line or Trim. Staff always look mad and never smile. Fries are rarely hot, pay money for Mac sauce and it s not even filled (not like other Mac ds). They have kids as management and I m sitting watching how they just walk around laughing with employees. Restaurant tables dirty. I ve been complaining about the coke taste for a while now and it s the same taste every time. I believe that you should bring the management team from Innes Rd and Blair Rd here to straighten everything out!

Very sad burger.

DO NOT ATTEMPT to order 3 coffees and one tea at 3am here....I dont understand how it took 13mins to prep our simple order, 3 more cars arrive in the time we sat...I swear they cursed us as they though we probably ordered 6 meals or something crazy

Very slow team

I been waiting in drive though for 20 minutes to get 20 nuggets and no Communication though the window. What is going on with customer service.

This is the worst McDonalds in Ottawa. Super, Super SLOW service, orders get mixed up all the time. Its Terrible!

I ate chicken nuggets with sweet sauce and a large fry. They were tasty . Parking: Theres plenty of free parking. Wheelchair accessibility: This place is wheelchair accessible.

I have been to this McDonald s 4 times and they have never got any of my orders right. I asked for 2 combos with 2 ice tea and somehow I get two root beers

Who wants a breakfast that looks Like this?! Food

Service is so slow I have time writing this review while in line at the drive through

I have never been to a McDonalds in the United States that could put together a burger that looked like what you got on the menu. To those working on the night of May 22nd 2023 up here in Canada, My hats off to you. My burger was not slapped together, nor was it over sauced. It was neatly put together, well presented the way it should be. Perfect ratio and placement of condiments and toppings. Night shift is doing it right.

The playground always closed, i order macrispy was burnt and there is no refill drink machine

Completely rebuilt inside, renovations continue on kids play area

Order a egg sausage. Meal Got a egg,ham meal...no top teeth!!!! Food

Gave our order away to someone else. Then had to go back in because got a black coffee when ordered a regular.

Figure out your drive-thru system. Sitting in the first lane and three cars have gone to the second lane with orders taken yet still sitting here

Ordered an extra patty on my sandwich. Should be 3 Patties. Got two. Unacceptable.

Poor customer service. No greeting, bad attitude, gives you the food and slams the window in your face. I got so upset I wanted to throw the food back at the young lady serving me at the second window.

Location is very clean. Rare Playpark, newly renovated in June 2023 Separate entrance for Uber/Skip/Doordash Kid-friendliness: Playpark inside

Last night we waited in the drive through for 40 minutes to pick up a mobile order; they were waiting nearly 5 minutes between taking orders at the speaker. Not sure what was going on, but clearly things were not right.

Fun for children after meals, fully renovated

I m so glad that there is a play place. I used to love it as a kid and I know my kids love it.

Today is our wedding day We pre-Order on line to get a faster service. Well the experience today was bad They couldn t find our order inside the restaurant was told by the manager after 45 min waiting inside to be told to go back outside to back in the drive trough To be told by the same manager that they can t find my order After 1 hrs still no food

Pay no attention to the 3.5 star rating, I eat here every single day. This is a 5 star establishment, with great staff and reliable quality.

Modern and nice

Messed up my order. Burned another customers begal to charcol.

Placed my order, drove to window 2 and received order like a baton in a 4x4 relay race...zero wait time.

Friendly staff. Glad they made it into 2 ordering stations alot faster

Its McDs...

I wont be going back to this location after too many problems. This last time I was ignored at the inner lane of the drive through while they only took orders from the outer lane. After 2 cars that were behind me ordered first and went ahead of me, I got fed up and went inside to order and although I paid for a McCrispy Bacon Ranch I got some other chicken sandwich with no bacon.

Waited 30 minutes curbside finally went in they couldnt see my order but it was charged to my account with the MCD app

Great service finally

Excellent coffee!

Slowest service ever, staff took 2 orders from the 2nd drive through before taking one from the 1st drive through instead of alternating between. 2 people that were behind me ended up going ahead of me because of this

The service was fast but the food was utterly shameful. Ive not had a BigMac for a while and what I was given was pathetic for the price. Talk about shrinkflation while still raising the price. I literally couldnt believe how small they are while still having the utter nerve to be called a BigMac! The crispy chicken wrap was anemic and really far from crispy.

I ordered 10p nugget meal, McDouble dressed as mac and a McChicken sandwich. I was asked to pull up to the parking spot to wait for my order. Waited over 10 minutes, while they served 7 other cars. Food was all cold, fries were half filled and the lettuce was brown. $30 for cold food, seems as though every time I order from this location the food is cold or missing items. Girl who served the food to the car said they are understaffed. She was friendly.

Its very common for there to be missing items when ordering.

My fries were cold and oily

Filthy restroom. Manager said its cleaned every 10 minites...... If they cant clean a restroom can they clean a kitchen?

Has playground for kids 3 and youger.

Standby staple for comfort food Kid-friendliness: Kid oriented themes, toys, highchairs and menus available. Wheelchair accessibility: Available by entry doors.

Burgers were not hot enough.

I came during the busy dinner rush, so they were a tad slow at serving orders, but it wasnt too terrible. What was more surprising, though, is that they renovated less than a year ago, but the air smelled like urine.

They almost always miss at least one item in the order. Otherwise, standard McDonalds experience.

Great fast friendly service and food as expected.

I went in for breakfast and while the store was busy, service was quick and the food was consistent for McDs. All good enough for me to return and recommend

Great staff!

We where told we could order food at 4:30am by the staff. Being there at 4:30am we where told they would only be ready at 5am now we are waiting for another 30min

Food quality here is better for lunch & dinner in my opinion than it is for breakfast. The hash browns had a black color on the potatoes last time I ate here.

Missing food that was paid for at the drive-through not worth the time to go back and get it corrected

Worst macdonald ever-seen

Was okay minus the play place is for 3 and under which I find quite unfair to any kids who are older than 3 considering play places in McDonalds used to be for all ages minus adults Kid-friendliness: It needs to be more kid friendly not just babies

Do not go to this Orleans location unless you have time to burn if they forget about your order. This is the second time I ve gone here and waited a more than normal amount of time for McDonald s, and had to ask where my food was as I noticed the 4 people who ordered well after me were getting their food. It turns out, the first time they forgot about my order and the second time someone was trying to find my burger I had to ask multiple employees for help before getting it. The first one just said IDK without relaying to her coworkers to ask about the food. The next employee who came close to the counter actually asked their coworkers when I asked if my order was ready because it had been 18min if waiting.

Food was great and was served by smiling and polite staff! Only reason the 2 stars on atmosphere is because even after eating in a perfectly clean store and perfectly clean washroom I was with my 3 year old daughter who tends to avoid climbing to high in the play area. This is where the issue becomes apparent, not only has the play structure been reduced in size and some of the fun things like the ball pit not being returned even tho covid restrictions has long been removed (in case thats why it was originally removed) the toddler area consists of two things first was a plastic chair like item that she didnt mind sitting in, but then when you turn the corner of what is already a very small space for toddlers well I think the picture attached speaks for itself. Not much of a play zone for toddlers.... basically, the toddler zone has nothing for them to do. She entered excited for what awaits and left let down that the promise for a fun time at Mc Donalds was reduced to some questionable shape object thats sealed to the floor and a chair. Update the playroom and Ill change my rating. Till then I only can recommend parents to not hype up their kids about the play room cause they will be let down. For a store with such amazing cleaning and staff deserving of a reward this should be look at and fixed by head office asap. Vegetarian options: From salads to Big Macs without meat. Many options for a vegetarian in need of a quick meal on the go. Parking: 40+ spots in lot. Wheelchair accessibility: All doors can be button activated inside and outside of building. Washrooms are built with wheelchairs in mind and well taken care of by staff.

I have never been disappointed with Rotten Ronnie fries in my entire life. This was the OG McD s in Orleans. You would think they would be ok. Fries must have been under the heat lamp for HOURS. They were rock hard no salt. The meals are getting laughably smaller. But who cares when you can t make the fries. I will never be back