East Side Mario's in Orléans

The food in the last recent times has gone down considerably in quality and cost. Everytime Ive ordered take out in the past, the order is wrong and no one seems to be able to help me correct it or refund a portion of my money. However, I went with my daughter on Saturday December 14th and was served by Jeff, who was helping out from a Cornwall East Side Marios and was the most helpful and friendly server I have had at East Sides in years. Five stars for him, not East Sides. He is the only memorable and wonderful thing about East Sides in Orleans now! Thank you

We went to eat there yesturday, with my mother , oncle, boyfriend and daughter, first off my salad was dry, second my pasta was cold , third we all ended up getting diarehea.... had a 3 hour drive to go back home afterwards, my boyfriend was puking, food poisoning because of the chicken , tried to call to tell them my situation the lady who answered the phone started arguing with me and hung up on my face , told me since we all had it it was probably the flu... i used to go to east side marios 2 a week as a child sad to see how they lost their touch

Me and my son go every other Sunday to get a free kids meal with purchase of $20 entree. We have great service by Sora and the food is delicious. :) Kid-friendliness: Free kids meal on Sunday with the purchase of $20 entree.

this restaurant is amazing, service is good and friendly. My favourite restaurant to bring my friend and family Vegetarian options: we have gluten-free options Parking: a lot of parking Kid-friendliness: love to take my kids here their kids menu is phenomenal

We went on a kids eat free day, waitress was not great amd food was kinda gross. Not a lot of options for none-meat eater.

Kid-friendliness: Very friendly Food

To be honest it wasn t the servers fault he actually wasn t bad, it was the food and time it took to prepare it. The food has gone downhill bad, it just doesn t taste the same I found it very poor quality. My son wasn t feeling well and we wanted to leave so we ordered a garden salad and soup take out, lol we waited for the bill and takeout soup and salad for 30 minutes and had to leave without the salad because they didn t have time to make it lol .. a salad lol. The restaurant wasn t even half full there was just no excuse. Now I understand why they don t have them in Quebec anymore. I could say with certainty I will never go to another east side Mario s again. I was going to say something to the manager but based on how everything was there they clearly don t give a crap.

Service was poor. We had to request items for all you can eat. Did not bring bread for items ordered. Salad was old and wilted. Poor experience. Will not be returning.

Sora is amazing. Best server I ve ever had. Read my mind

Wanted to say that Sora did an amazing job being our server a couple days ago!! Hoping that we will be seated in her section next time we go to ESM to eat(:

Sean was one was of the best servers I ve had in a long in and restaurant he was fast at bringing our food and drinks out to us, he had a great sense of humour and he was always smiling Parking: Gloucester Innes location a lot of parking as it s in a plaza

My family went to have dinner at East Side Marios on Innes Rd Orleans. Our server Sean was AMAZING he was polite, helpful, very funny. Great experience!! Thank you Sean hope you get recognized for this cause you most certainly deserve it. Wendy

Always consistent, honest fare. Sora is an excellent, attentive server. Being visited at the table by the manager/owner was a nice new touch. Parking: .

Great service by Sora

Food was amazing Our service with SORA was amazing Food

Our server machenzie did an amazing job thank you so much!!!

Visited tonight for diner and had Sean as our server. He was super friendly, quick and provided great service.

Ryan was great and very fast service Kid-friendliness: Very kid friendly Food : 5/5 |

ryan a is a slay

Ryan a

Ordered online for 735 and waited in the store front till an hour later for them to tell me it s not their fault they haven t even started my order this poor your girl got sent out by her manager to tell me this after having asked at the front at 735 for my food this girl had to come out 3 different times to check my name and the order to make sure she had it just for her boss not to handle the kitchens mess up new management doesn t mean poor management is acceptable and for that to be the reason as why my pick is an hour late being made and and hour and a half late being served

Sora was an excellent server! My wife is a bit of a picky eater and she was very accomodating to her needs! My daughter also really enjoyed the experience!

My family and I recently visited East Side Mario s, and we had a wonderful time! My kids loved the pasta, and the bread and salad were incredibly fresh. Our server, Sora, was so friendly and attentive. Everything was served promptly and was well-organized. We ll definitely be coming back!

Our server was very sweet and polite! (Ryan A) Our food was really yummy too! All 5 of us agreed!!

Very disappointing experience at East Side tonight. Made a reservation, they didn t have it but managed to squeeze us in: kind of wish they didn t. Close to 2 hours for the five of us and 90 mins of that was us waiting for food (including for my daughters one of whom it was her birthday so very disappointing). Once the food arrived we just rushed through it, boxed up most because we were so far behind I know they were extremely busy and I know days like this happen but the most frustrated part for me was that not a single person apologized to us. That included our server and what appeared to be the general manager who brought our food out. Just frustrating that despite what was clearly a bit of a shocker they couldn t even try and make it right

Excellent Food and Service

Amazing food. Went for dinner yesterday with my girlfriend and we had a great time. Management was very attentive. Definitely will go back

Was very busy when we arrived, Manager accommodate us very quickly. Food and atmosphere was very pleasant. Will visit again. Thanks for having us. Food : 5/5

Food, service, and management was absolutely fantastic. Would definitely recommend. 10/10!

The food and service was great. I went with my kids and wife, they loved it. The management was also great. Will definitely be returning.

This place is not what it used to be. They nickel--and-dime, and service is unremarkable. -We came to celebrate 9 year olds birthday. They didnt have time to sing him happy birthday....too bad given that thats why we came. -They tried to surcharge a all you can eat add-on because 2 people were sharing the large pizza. Did the expect one person to eat a large pizza and take the add-on offer? When challenged that it was not written in the menu as a condition, they backed off

The food is really tasty and delicious

Food, service and management was great! East sides is my comfort food

The food was fantastic, fresh, and full of flavor! The service was quick and attentive, making the experience seamless. Management clearly cares about quality and customer satisfaction. Highly recommended!

food, service and management was great!

Great and Tasty food, Nice Staff and management, 100% Recommended and Will definitely go there again.

Food, service and management was great!

The food and the service are amazing Dora our waitress has been always very friendly and nice Thank you Sora Food : 5/5

It is a kid-friendly restaurant, but our family (with 2 small kids) were seated in the lounge area, surrounded by TVs. It was not a good atmosphere for kids, and the food was mediocre. The service was fast and friendly though, and the kids menu had a good selection of options, and kids eat free on Tuesday and Sunday

Food, Service, and Management was Great!

The food is good. SORA (server) has always been a professional. We enjoyed her outstanding service.

Been coming to this restaurant since it opened. And have been served by Sora many times for the past 10 years or so. We have always been extremely happy with her service. Always fast, efficient, and has never gotten an order wrong.

Why is this East Sides so much worse than the one at Blair? The restaurant is dirty, the food quality is poor, it s just gross. The staff try hard to compensate but there s only so much you can do. We hadn t been here in over a year and drives to chance it rather than drive to Blair. Never. Again.

Been here a couple of times since its close to our house and the kids enjoy it. The food is the same as at the other locations but the service is horrendous. Servers are disrespectful and unprofessional. The manager couldnt care less sadly (no doubt his staff displays the same attitude) - When a client complains about multiple sorry cutlery and your servers lack of customer service, you dont retaliate by making the table served after others even though they ordered first (with very young children!!!). We will obviously not come back as this seems to be the norm at this location, very unfortunate

I had the most embarrassing and humiliated experience at the restaurant, we used to go couple of times especially me and my daughter on a mom and daughter date and they were very friendly, the other day i came with my family (me, my husband, my daughter and a one year baby) we were exhausted coming from a funeral, wearing our traditional islamic clothes that we should wear in such occasions, i cant explain how the host that was responsible of seating was looking at us, questioning if should let us in or not, after like 5 min she guided us to a table far from everyone, we thought she will a rude person and that is ok, then the waiter came with the worst look, very rudy attitude, very un polite tone, we asked about some plates he said it is not Halal, so we thought we go choose paste or fish and chips or anything but he kept saying i dont have Halal food for you and literally was pushing us out!!! This is not a kind of experience that i want myself or my familt to go through as we respect everyone and we respect all the choices we believe that others should respect us, so if i am wearing casual i am welcome and if i am putting hijab then i am not??!!!

We arrived at 5, ordered at 510, salad came around 540, had to ask server where food was by 6. We had a baby and a kid there, had to ask for dessert and bills, didn t leave until 7 due to constant delays. IF YOU ARE SIGNIFICANTLY UNDERSTAFFED, let customers know so they can make informed decisions about whether or not to stay or go elsewhere. The experience was horrendous and this is the second time this has occurred in the last 6 months. There is little to no food prep required during service and the soups and salads should be ready to plate within minutes. Please be upfront with customers rather than tarnishing your reputation long term.

Was at East Side Marios last week (Oct 2, 2024). Why change a great salad to a wannabe salad meaning, the salad I was served had 2-3 pieces of real lettuce and, to my dismay, the rest was cabbage - coleslaw style ???

The tomatoe soup & chicken parm are amazing! Definitely going again!

Great place to eat with the guys after our weekly hockey beer league game. Food is always warm and tasty. The service was simply amazing. Sora always keep an eye and make our visit special. She also changed the TV channel for us in order to watch the game. The price is affordable for this kind of business. We all recommend.

It was amazing service and food.Thank you so much special to Sora.She always make my kids happy. Kid-friendliness: Kids always happy to be there

the restaurant was very busy but we had Ryan A as our server for the night, he was really charming, attentive and caring, made the night very enjoyable, overall would come back !

Food was okay, kinda busy at the time we went. But had a great experience with the server named Ryan A. he was very sweet and helpful and would go out of his way to help us out!

Really good food! Sora is simply amazing!

Sora is great, we are always really happy to see her! Really good food!

Food and atmosphere is fine, similar to the other east side Mario locations. Service is something else.. and unfortunately not in a good wait. Empty restaurant except for one other family with young kids. Seated right away but unfortunately had to Walk out after 20mins after we were already seated. No server came, never were able to even place a drink order. Not the first time either for us but definitely the last. Legit left and drove to silver city east side so we can actually be served. Orleans location no more

Went for a quiet birthday dinner and had great food. Our server, Sarah, was awesome.

Very amazing experience, I love the pizza and I want to thank the lady Sora , she is very kind, friendly and quick service.

Veal parmesan was deep fried and not edible. They gave us new veal but it was also deep fried and hard. Who in their right mind deep fries veal?

Really bad experience ... No restaurant manners..

George is the best

best day ever,..movie then East Side Marios. Excellent food and the best staff in town. Joelle and Mia were amazing young ladies with awesome personalities.Made the whole visit a fun one and they put up with my sense of humour,..koodos ladies. Parking: too many to count

Waitresses very knowledgeable polite and I would recommend this seaside marios.

Buyer beware. Paid for extra chicken on the amtrak dish. After separating the chicken from the noodles, this is what I was given. Id hate to see the regular serving of chicken if this is considered extra. Thank you for tonights dinner East Side on Innes, but Im sorry to say this experience has left a bad taste in my mouth.

Great restaurant, great food!

Went for lunch today and we had Ryan I as our server! He was exceptional, he was quick efficient and super friendly, would absolutely go back just for him! Keep up the great work Ryan!

Chicken Parm sandwich is awesome but lunch service was slower than expected.

I ordered a calzone and it was to doughy, soup was ok .to be honest the menu not a big fan .

A very beautiful place to go to Eat

Excellent food and service, the waitress was exceptional

Today was a unusaly bad day at East side Mario. Always loved going there. Today it was not busy. Service was slow. Took a long time to get the spoon to eat with the soup. No butter with the bread. Salad and pasta dish came at the same time. I was told, i am not aloud to have salad and soup at the same time. My pasta was very dry, took a while to get extra sauce . Says button mushrooms , i got maybe 2 in total and cut up to look like there was more. I have had this dish before ... i know what it is. It was dry and very hard to eat. Was offered to speak with the manager. But by this time we were so tired and fed up from waiting on everything. We just wanted to leave. My husband was sick in the car about 10 minutes after we left .. He did not finish his meal, as he didnt feel well halway through the meal ... he always finishes his meal. And usually finishes mine too. Not to impressed today ... all you can eat (soup and salad) is not true as we barely got our first servings. Usually 2 soups and 2 salads before our meal. Used to live east side. But today was to bizarre and didnt feel itslian at all (mangia mangia) ? I have never had to wait for food. Usually we always have foid on the table at east sides. Never have i been so disapointed.

i went to east side marios about 30 minutes ago. and they didnt serve me at all. I sat at a booth for 20 minutes and nobody served me. Not even to get drinks. The server even made eye contact with me on three different occasions and didnt feel compelled to ask what i wanted to drink. Needless to say i walked out with my husband. If you want service at a decent pace, dont go to this east sides.

40 minutes waiting my dd order

Our waitress Jessica was the nicest most thoughtful waitress we have ever had and we eat there quite often.

Very yummy. That one dude was the goat! smells great!

Food was so good I had to write a review. Owner was awesome! Cheers.

The food was great and service was amazing

Disappointing. Very small portions. I asked for a a plate o pasta and it looked like kids size. We had deserts and the 4 of us left hungry. We expected more from an Italian restaurant.

Terrible customer service.

East Side Mario is a fun and friendly place to be. My daughter loved it. The Service was excellent and the food very good.

Good food but always a wait for the restaurant. Only two-thirds of tables occupied, so likely a staffing issue.

The food was actually quite delicious here. I havent eaten at East Sides in a minute and honestly, Im kind of glad I went away to come back. The menu is much improved from what I remember.

This was our first visit to east side Mario. The restaurant had a good ambiance. The service was very poor, we were not served water the server forgot our appitizer and we had to remind her after we got our main course served also I had no fork for the pasta and had to wait 5 mins to get her attention and another 5 mins for the fork while my food was getting cold and she also forgot the dip for the pizza , by the end when food was done we had a few take out boxes and requested for a bag and she said sure and never showed up waited for a bit and left. The restaurant wasn t busy mind that. The food was good decent.

30 minutes late on a take-out order.

Great good better service

Good atmosphere, the staff was very friendly and welcoming. Great food and amazing service overall! Would 100% recommend!

service when you first walk in was great nice young guy at the door. Servers were okay dinning room was swamped with prople. The food was good .Only 3 servers on the floor rest of the employess were standing around in the back using thire cell phones insted of helping out the swamped dinning room. I will not be comming back here or tell anyone to come to this location due to the lack of workers on a friday night. Lots of fruit flys all over the place floors were nasty in the washrooms

Desarai is absolutely AMAZING!!! 10/10 LOVE HER!!

Desarai, is a great waitress and very friendly!!

This place was amazing the workers were really nice and they paid for part of our food AND even gave us free breadsticks this place is just amazing and the food is delicious aswell 10/10 Kid-friendliness: They gave my son a colouring sheet and also some crayons with it.

I have been a loyal customer for East Side Mario for almost a year. I always go to Ogilvie Road, but yesterday we went to the one in orleans so lets start. 1- Kids Chicken Fingers: the fries were nice but the chicken fingers taste as they have been dipped in an oil sauce for a couple of days after being fried. 2- we ordered 2 pastas, no seasoning, not good at all. 3- The linguine chicken Tetrazzini: no seasoning, a very little amount of sauce and the chicken had a taste that I hope no one would ever taste. I couldnt eat a bite. 4- The double bacon carbonara: again no seasoning 5- the potato bacon soup: I was addicted to that soup in the Ogilvie road branch, but yesterday this was the worst experience. It looks like they added more water to the ingredients and hoped that no one will notice also the bacon had a weird taste Anw, the staff was nice but not as helpful as the ones in the other branch. Overall, I am not coming back

April 2024 Review - Terrible slow rude service, bad food, bad experience. Never returning again. Negative stars. Im pretty sure its trained monkeys would have done a better job.

Great food, server was polite, friendly and attentive. Would definitely bring the family again!

Great servers and service

Worst service and food experience at this location . To order it took 15 min or more . Server was pleasant . Ordered our drinks another 15 min . My Caesar salad was ok more dressing would have made it tastier . I also asked for some peppers . Non were there . It wasn t busy ! Usually a loaf of their is served before the meal arrives . When she finally arrives with our meals I pleasantly asked if we could have some bread . Her reply was . I only have two hands I bit my tongue. And just thanked her ! My chicken parma dry and little sauce on the pasta . My son s chicken Alfredo looked great . But the chicken wasn t great tasting ! Luckily we filled up on the bread . Will I return to this location . NO . Worst meal ever at this location. And service Server Sarah P. While serving another table she yelled inappropriately at the person helping her NOT cool . The owner asked me to resend the review on their number site . And boom Nothing ! No reply since . I will not recommend this location sadly . Ogilvie road location may be better . Or just a drive through fast food chain has better food and service ! Period .

The owner is at wild wings every Friday getting drunk and singing the same songs every time. Foods pretty good and I love the bread sticks

Came here with the family! Great place for lunch and dinner. Wifes favorite sit in restaurant. Best fresh bread and soup!

Ordered three different pasta dishes, all of them came dry and without much sauce. In addition, some salad pieces were brown and slimy indicating bad lettuce, and portion sizes definitely have suffered from shrinkflation. 3 people and a bill over $100, I will no be eating here again.

our server Joelle was super sweet!! kind and thoughtful service to add to the good vibes overall :) thanks !

Very slow

the best in Ottawa

The food took forever to come. I was there with my friend and 5 kids and the kids waited at least 40 minutes for their food to come. The waitress was serving maybe 10 tables at the same time...food wasnt that good it came with very little sauce and the portions were too small... my salad had bacon in it although it shouldnt..the waitress was dumb she thought my friend was my mom and she clearly looks close in age but regardless her comment made my friend feel aweful and made the experience even worse lol mvr again

East side maros orleans they close very early

Kids pizza were burnt, was not able to use CAA discount. Portion sizes have reduced dramatically. Waited Forever for any kind of service

Friendly restaurant even with two energetic young children.

I love thé restaurant I highly recommend it

Super!!!

Very cool place! I recommend it to everyone!

This is one of the best restaurants I have ever been to, the service was incredibly nice and helpful. I ordered pasta and pizza and both will be unforgettably good, one of the best parts is that we got a free salad ! I will definitely come back and I will definitely recommend this place for a beautiful lunch. Kid-friendliness: There is a colouring sheet and a kids menu

Amazing food and even better service!!

I loved eating here, amazing service and great food!

Joelle was the best server we have ever had. She was warm and welcoming. Then anticipated all our needs with our young children. We left Eastside feeling we made the right decision and will be back and hopefully be served by Joelle again.

My favorite East Sides, hands down! We take our Nan to Ottawa every year and make a point of grabbing dinner here. Good service, fresh food and always clean. Thank you for all that you do

Never ever had a bad experience there yet

Our waitress was absent! Our food was served without utensils or napkins. My husband had to get up and grabbed paper towel from the bathroom. Our waitress did not come back to check on our table to see if we needed more to drink or how our food was. We waited a good 1/2 hour for our food,as a result my Alfredo Sauce had been totally absorbed in the pasta, leaving my pasta dry. My husbands Veal Paresean was warm. My grandchildrens meals were good. We had to ask another waitress to bring us some water as our waitress seemed to have forgotten we were there!!. I understand how busy a restaurant can become on weekends, however this was more than unacceptable. I believe our food was l left under a heat lamp, again, because our waitress was absent!!. I will not visit this restaurant again nor will I recommend it to anyone. Your customers work hard for the money they earn, with the economy the way it is and the price of everything, we should have just thrown that money in the garbage and stayed home to have Kraft Dinner. We did NOT leave a tip!!

I usually wouldn t leave a one star and I don t need any assistance from the bot that answers all these reviews I just want to offer some advice. To this location s management team or whoever takes care of that side, I think your organization needs some work. Don t start sending out Uber eats orders when they re not ready. It s unproductive and creates a line for no reason. I can sympathize with having a backed up kitchen but it would be up to the manager to decide whether or not to cancel those the Uber orders. If the dining room can sell out the kitchen items - you don t need the extra cash grab from agreeing to not even ready Uber eats orders. I waited 40 minutes for my pick up order when in fact I did order ahead & received the notification that it was ready for pick up. I get there & the staff who are definitely stressed are telling me and the 20 other people there that it s not ready yet. Why have this service if you can t pull through successfully and according to the ready time?

We waited at the restaurant for over an hour for our take out. We booked to pick up at 6:55 and didn t get it till 8. They completely ignored us and didn t do anything for us with how late the food was. We will never be eating at this location again.

Had a great experience on a very busy Valentine s Day. Even though the food took a while (understandable on such a busy night) our server, Kristen, made sure we had the best experience possible

While out with my family the other night, I received the best service Ive ever had by our server Joelle. She was attentive, quick, engaging, and overall, wonderful. I will be coming here again in the future because of her service. She helped make our familys night out one to remember.

Great service

Perfect food and service

Lunch yesterday at this location was a low point in lunchtime Orleans, Ontario dining. First, red flag #1, the restaurant was empty save a few tables in a cavernous space. Second, red flag #2, only one server was working the room and took an unreasonable amount of time to acknowledge, greet, and take the order...an all you can eat soup, salad and garlic loaf special. Given the order required no prep or cooking time, food delivery to the table should have been immediate. Itcwas not. Third, red flag #3, there was 15 minutes before that order was refilled, once requested and empty...problematic if your lunchtime is limited given job responsibilities. Fourth, once the order was refilled little or no time to eat it was left on the clock, and when asked for a take away box, you will be denied as all you can eat policy refuses any take away of partiality uneaten food. Kindly note, this is not noted on the menu when ordering or posted anywhere readily visible in the restaurant. Buyer beware of this illogical policy as you are paying fully for the refill. Last, unhappy with the experience, I elected to leave a custom no tip but was surprised to be charged 1$ added to the bill upon reviewing the bill. And the bonus review addition? As I left the restaurant, I happen to follow an exiting elderly couple who was overheard saying that the service and food were terrible and they would never return. Enough written; enough said.

I stopped in for a bowl of hot soup on my cold walk home, and had the most lovely experience. My server Kristen was friendly and provided excellent service, even though I was only having a small bowl of soup. I will definitely return! A+ service!

A horible place ...horrible food ...!!! A pla ce for ppl who r looking for cheap booz and verh bad quality of food

Prompt and polite service. Tasty burger. Great interior with plenty of room. Lots of free parking.

The server was friendly, but the service was very, VERY slow. I had to ask twice for more bread, as well they forgot to put veggies into my pasta, as I asked. We may never come back to this location again (Orleans).

Amazing service!!!

Kevin and Brandon are great waiters! Very helpful and kind.

Amazing and delicious food, I highly recommend

Amazing experience, top performing staff, would recommend for anyone in the area.

Today, january second, my extended family (fam of 3, fam of 4 and parents) went to ESM. We made a reservation for an earlier afternoon time to make it easier for the young kids. We were instantly warned that it would take longer as a whole due to the unexpected amount of patrons already at the restaurant. We ordered our drinks and meals and waited about 30-45 mins to receive said drinks and the salads. One drink was wrong (ordered the Shirley Temple for a kid, but received the blueberry drink [clear color/taste issue]). Our table had no cutlery when we received our salads, something we shared with our waitress. Our issue was shared to two additional staff members, but 10-15 mins later we still had no utensils. One member of our table had to physically go and ask for them. An additional 45 mins later we still didnt have our meals (be it adults or kids). When they were finally served it was clear that a few of them had sat for quite some time. The pasta sauce had crusted, the meat balls were cold while the chicken Parms were piping hot. We spoke to our waitress a grand total of 3 times (initial order/drinks delivery/and asking for our bill). We shared our concerns with a staff member and were given a dismissive sorry and didnt have further interactions with staff. Overall, extremely disappointing; not only did it take an extremely long amount of time to receive the food, despite our efforts to show up early, every player was bland and of lower quality than other ESM experiences; no plates were finished.

I really loved my experience dining in , great new menu selctions, staff and food .

It was one of the better restaraunt experiences Ive had lately. It was a Monday afternoon, so not very busy. 1 server with about 3 or 4 tables. She was fairly on the ball, although we were never asked about refils and it took a bit for her to get to us initially. The host had us seated In an OK amount of time, and had bread for us right away. I feel for the amount of people there it was still a fairly average experience service wise. If it wasnt for the kitchen performance it would have been a 3 star experience. The food once ordered came out at what I would consider an exceptional pace. The food was good for esm. Wish the sauce wasnt so sticky but in no fault is that the workers its the bagged garbage sauces cara supplies. Well done kitchen, service was adequate.

Great staff awesome energy

Awesome staff, can t wait to visit again! Great salads! Im a garden salad girl!

Amazing service, Friendly staff and great drinks!!

Good service, clean location, friendly staff.

Great atmosphere and the owner is super helpful!!

Our service was great. Our food was great. However, sitting next to the host desk answered our age old question. Why doesn t anyone answer the phone? The phone was left dangling off the hook. Staff continuously walked passed and ignored it as if it was a regular thing.

Waited 20 minutes at the table to be served. Restaurant was not even busy. Server naver came to greet us once. We just left. Lousy service, had went before and service was better but will not return

amazing food good service very welcome very tasty thank you very much

Very nice and delicious

Food was great love the hells kitchen chicken. Crying and screaming kids ruins the atmosphere. Ill use take out next time. Food : 5/5

Just really love the bread

This place is never like before . Lots of younger staff that are either lacking the basics of a proper customer service or are just rude.

The server was very inattentive and was ignoring our requests several times. She seemed unhappy when requesting refills and came across as very rude. It s not our first bad experience in this location.

I dont come often but when I do its always delicious

came here for dinner with a friend. i got gluten free pasta, and the bellini. both were so good, but the best part was the service! our server juliana was kind, attentive and quick. she made our night :)

Was in a big group, most liked what they got but i got a dry cheese cappeletti so i didnt enjoy it as much. Though the appetizers were good, the ceaser salad was also dry. Very 50/50 in quality, though the staff mostly seems nice

I was coming home October 01 2023 after doing 2 12 hour shift at a local Ottawa Hospital and decided to stop and have dinner at East Side Mario, first of all I was taken to my table and waited 10 min to be served (There was not many people in the restaurant at 3:45 pm) I finally got served I ordered Hells Kitchen, the meal came very quickly but notice that there was not much sauce on the chicken so I ask the server to have extra sauce he went to the Kitchen and came back very quickly and told me that the cook told him that if I wanted more sauce that they would have to charge me an extra $4. !! I found this very insulting even the server was uncomfortable telling me, I will no longer go back there again

Could be a one off kinda deal and could change with another attempt. Wasnt busy, but it was hard to get a waiter to serve. Got cold apps asked to make it hot, got a soggy bowl calamari. Paid for unlimited salad, but it was pulling teeth to get a second serving and had no dressing on it at all. Like I say, it could be just a bad day, but I might only try another place with the family.

Food was meh. Got endless pasta. Waitress was quite rude and rolled her eyes when asked about it.

Love this place! Favorite place for lunch! Staff is very friendly and fast! I feel like Im at home here! Thank u George and staff! George is the best manager, always working with his employees!

Food was really good, I feel like a went to Italy and came back. The service: high quality. Chris is actually the best server, he was honestly so awesome. He is him. 10/10 experience, would recommend. Great for family gatherings or other outings. Plus they have Brio, the best never other than H2O(L). Kid-friendliness: East Side Mario s is a paradise for families! The vibrant and lively atmosphere, coupled with their delightful menu options, makes it an absolute hit with kids. From the engaging coloring activities to the cheerful staff members who effortlessly interact with the little ones, East Side Mario s ensures that every family dining experience is filled with joy and laughter. With a menu that caters to both young taste buds and discerning adult palates, this restaurant strikes the perfect balance between fun and fantastic flavors. A definite go-to spot for a memorable family dining outing! Wheelchair accessibility: East Side Mario s is truly a gem of a restaurant! Not only is the ambiance warm and inviting, but their commitment to wheelchair accessibility is absolutely phenomenal. From the spacious entrance to the thoughtfully designed accessible seating areas, every aspect is tailored to ensure a seamless and comfortable dining experience those in wheelchairs. The staff members are incredibly attentive, always going the extra mile to ensure that every individual, regardless of their mobility needs, especially my boy CHRIS!!! With their dedication to creating an inclusive environment, East Side Mario s sets a commendable example for other establishments to follow. Alongside the impeccable accessibility, the mouthwatering Italian cuisine and the vibrant, lively atmosphere make this restaurant an absolute must-visit. Whether you re a wheelchair user or not, East Side Mario s promises an unforgettable dining experience that truly embraces everyone with open arms.

Had a wonderful dining experience with our sever Sarah this Wednesday evening. Service was quick, enjoyable and entertaining. She recommended the new potato bacon soup as well as the new dessert flight, both of which did not disappoint. We will be returning and asking for her again!

east side rules

I have been always a fan and a loyal customer but this is happening all the time now. 30$ for this... Never again...

Took 2hrs to see my food. My wifes food was rock hard when she finally received her meal after 1.5hrs. Kitchen manager was very busy dressing as Spongebob instead of managing his waiters so orders are received in a orderly and timely fashion. Waiters took orders couldnt find where or to who a soup belonged too. Lack of staff was also a large problem. These restaurants Boston pizza, east side Marios have gone from frequently visited restaurants to frequently abandoned meals left at tables due to service and quality issues. Even took 23 mins for my first bill which is wrong, 33 minutes after I corrected and show them what I order I was finally able to leave the hell in which people call East Side Marios. Id rather this establishment zero but its still not an option in 2023.

Love this place bring my daughter here for her b day every year its her favorite place to go she loves that they sing to her.

My daughter and I come to East Side Mario s in Orleans once per week. Tonight we had the most amazing experience with our server Sarah. Sarah made sure we had everything we needed at all times and was extremely friendly! Best server experience to date!!

I went with my friend and her Mom. They both have several food allergies, and Kristen our server was very attentive, as well as a gentleman who greated us, and paid attention to our table. A great experience. Thank you, Kristen! Excellent service! And! The food was amazing!!

Its a little expensive for pasta dishes but has sides

The hostess, or both of them, were terrible - not at the front, not greeting customers, nothing. We were there with a line of about 8 other people for over 15 minutes before we were even acknowledged. We waited another 10 before we got seated, but the hostess didnt even setup the napkins or utensils and we didnt get small plates. There were so many tables that were dirty, which could have been used to seat people. There was food all over the floors and once we were seated, the hostess had to go get a cloth to wipe our table because it was not cleaned. Once we got seated though, our server was an absolute delight. Very attentive and friendly, constantly checking in. The best part of the meal was the new potato soup. The bread was undercooked and doughy. The salad croutons were chunks of bread but also undercooked. The mains were very bland and the spaghetti was overcooked and mushy. Honestly, the only saving grace was our server. I am not sure we will be back to this location based on the lack of reception when we got there and how dirty the place was.

Unfortunately, looks like this place has cut back on their food but still charges the same amount. I have ordered the same meal multiple times but everyone at our table agreed that the serving size has been cut back drastically. We had to wait at the front of the restaurant for a good 10 min before anyone even came by. I had to ask the hostess if someone was going to seat us and she looked confused, almost like what are you people doing here. I had to ask for cutlery for our table and the hostess dropped a pile of cutlery on our table right in the middle. The table was not set at all. One baguette was served for our table with no plates or knives to cut it. Hopefully this is not what the restaurant has come to for all customers and that management can be found somewhere to supervise the front of house

Good.meals fast friendly staff

Hello, my name is Remi, I had a Great evening with my friends.

Was served by Paul, guy is a beauty. Met a guy named Shane this time, he was very personable.

Very quiet, had one server in the whole restaurant. The food was mediocre.

We booked for a group of 20. We were greeted by a waitress who didnt seem to be having a good day. The restaurant was more then half empty We ordered drinks, took over 20 mins to get. Then 30 min in we finally ordered. I had all you can eat soup and salad. After asked 3 times never got soup or salad. Waitress was avoiding our table. She did say her manager kept taking her notes... Food got to our tables semi warm and over all a terrible experience. We saw 5 to 6 staff so they were not short. We spent over 3 hours in there... It was brutal

BUYER BEWARE... Our experience starts at the entrance, where we spent more than 15 minutes waiting for someone to greet and seat us. On our way to our table, I counted more than half of the tables are empty, unless you count dirty plates and cups as occupied tables in which case we were surrounded by these occupied tables. Almost half an hour later, we got our utensils and empty plates with a laughable amount of salad that would not even feed my kid! About an hour after we arrived, I asked for the manager, who never showed up. After almost 90 minutes from arriving, our food still hasnt arrived, our salads and garlic bread were never refilled, the manager was still nowhere to be found, the dirty plates on the occupied tables around us are still untouched, and we counted 2 other tables just get up and leave! Not long after that, we packed up and told the waiter we didnt want to eat here anymore and that I wanted to see the manager before we left, and still no one showed up. In the end, I didnt want to wait any longer as I have zero respect for this so-called manager, this lousy and dirty establishment, and the less-than-useless waiter. Ive reviewed many restaurants, but East Side Marios on Innes Road takes the cake. This 1 star is too generous, but I had to pick something in order to share this cautionary tale.

Food was wonderful

Excellent service and good food!

I recently visited this restaurant with my father after a long day, craving some pasta. I noticed that the menu had undergone some changes. Impressively, the food quality has improved significantly compared to six months ago. Additionally, the service has also enhanced, likely due to an increase in the number of servers. Great job, and keep up the good work!

Service was ok. Price was not bad. Food wasn t great. Very bland. Good family atmosphere though.

Yummy

Just came back from ESM and let me just tell you, absolutely amazing! I went with my daughter and mother for my birthday, and let me tell you, I got seated after waiting for 5 minutes which is so much better than the last restaurant I went to. The hostess was very polite and was always quick on her feet. All I can say is that I will go again any day, thank you for letting me enjoy my 40th birthday, with a delicious food and good atmosphere!

Loved it! Came here for my moms 40th birthday and the food was so good! Happy birthday mom I love you

The restaurant was quite dirty, it is not pleasant to feel the sticky floor and tables. The food is delicious and the portions are good, but they need to improve cleanliness.

Food was very so so and the Asian waitress was not friendly at all. She should not be a server.

Took us two hours to get our food which was so cold you would think it just came out of the fridge

Great atmosphere. Owner is incredibly kind, friendly, and funny. Would recommend dining here (I know I will again)

Well maintained Eastsides location, the server was great.

Really enjoyed the new Ravioli. Changed the sauce to a pesto rose. Would really enjoy seeing some high protein pasta options.

Parking: Free Food

The owner was very kind and accommodating, great service and great food, highly recommend.

great food! great service!

The cashier seemed very friendly and the time wait was quick, the place was also nice and not dirty

Wonderful experience and great food! Will definitely come back!!

Great food and atmosphere , best dining experience in a while

As expected. Value for money when you get the all you can east salad/soup