Sushi Kan Orleans in Orléans

Very good. Freshly served. Must try all u can eat.

They add 15% tip server POST-tax. Should only be tipping on pre-tax amounts. Check your receipts. Big No No! Will report.

The location is clean and inviting. The food overall was ok, not the best quality. The sushi rolls are cut into a inch 1/2 slices. Not sure why.. I wont return to this place, many better options for sushi.

Gross

The sushi i had was great, but unfortunately thats all I could have they dont have any gluten free dishes or ones that are prepared without sauce with gluten. They did have some gluten free soy sauce for me to dip my sushi in. Others in my party had many different dishes and loved them all. Dietary restrictions: No gluten free options other than certain sushi rolls that simply dont contain gluten.

Very good food....starting to become quite expensive

Vegetarian options: Lots of vegetarian friendly rolls available. Parking: Nice, big parking lot. Shared by other businesses in the plaza. Wheelchair accessibility: Seems wheelchair accessible. There are no stairs and there is an automatic door.

Poor quality of food, low-end ingredients and the size of the sushi is huge filled with rice. The desserts are bland.

Sushi too big not tasty chicken tao horrible of very poor quality we reported information to the manager but he was very unpleasant and did not accept the feedback in general I find that the quality has deteriorated a lot in this establishment

No change tables for baby!!! Food was fine, service was great. But this is a huge issue for families. We re left changing our baby on a counter, which isn t safe or sanitary for us or your other guests. Kid-friendliness: No change table in men s or women s washrooms. Had high chairs, but buckle was broken.

Food was fantastic and there is a server robot , it made my kid day. Very clean and relaxing atmosphere. Food

Not impressed at all. For a $38 dinner you should be able to order whatever you want off the menu.. You order over a tablet. One of the sections only lets you order TWO items from the list..? I genuinely dont understand why. Its $46.88 with tax and I cant get everything I want??? On top of that, u cant even get a beer. No liquor license. Service was UNBELIEVABLY slow and food was very mediocre. Definitely isnt worth the price I paid at all. Going to Sobeys next time and getting premade sushi. Tastes the same. Definitely will not be back. Also, got their for lunch and was charged the dinner price..

The food was goid but the servers dont ever crack a smile or are gracious. I didnt feel welcome.

Sean and all servers are amazing

Noemie is an excellent server. She is personable, patient and attentive. Noemie is a wonderful ambassador for Sushi Kan. From a customer service standpoint alone, I will not hesitate to return to Sushi Kan so that I can be served by Noemie.

My server ivy she gave me the perfect dining experience also there have a cute robot

Terence 11/10

We had an OK meal tonight. Food was ok. Service was fast and friendly. However, a group of people there had no idea they were out in public at a restaurant and made enough noise that well think again about going to Sushikan. I believe the staff might have asked them to keep it down. It really was pretty pathetic. At the very least well call ahead next time to ask if any large groups have made a reservation, in which case well avoid this restaurant.

This place has very fresh sushi and their variety of sushi is awesome! Absolutely recommend!

Deliciously!

Love to go the with my family! Everything is brand new, great food, nice atmosphere and cute robot server.

Would never visit again.

Amazing

Sushi Khan is our favorite sushi place! We are regular customers and thoroughly enjoy their food. The food is consistent and always tasty. The robot is a super cute touch too! Highly recommend.

this restaurant is amazing except for that one white couple. i hate them!

Ryan who was allegedly the employee of the month ate half of my plate before i was able to eat it, ridiculous!!!!

Super friendly staff and helpful. The food was sooooo fresh and delicious

They post that the close time is at 10 but have the chairs on the table at 9.

Must try the dragon rolls. Those are fire aswell as the noodles. Jacob is the best waiter in which he provided excellent service and is very knowledgeable. A must go for residents and tourists.

Good food, very professional, nice ambiance

First time trying this place! We ve been to many all you can eat restaurants, and this one is by far the best we ve gone to! We were really impressed by how clean and neat the environment is! The food was amazingly good and fresh! The service is impeccable and the staff was really kind and helpful! I would recommend this place to everyone

A newer location, so you can get a table pretty easily if you time it right. Once the dinner rush started, they let us know that kitchen was starting to have a bit of trouble keeping up with the volume, but would do their best to get everything out quickly. The sushi is good for an AYCE and there is a generous selection of non sushi items to choose. Fyi: This location is not yet licensed to serve alcohol.

Delish!

The food is pretty simple but everything was fresh and tasty and the service quick and friendly. Does not compare to Soul Stone but it is decent.

I had a bad experience with them

Absolutely abysmal experience. Was told it would be a 10 minute wait, ended up waiting 35 minutes in an extremely crowded waiting area. No liquor license, but features drinks on their digital menu. They didnt have enough cups, so my partner and I had to share a cup... yes... seriously. They generously offered us two straws Used the washroom, which was covered in poop from stall to sink. Logs aplenty. Literal poop in the garbage can. Poop was several hours old. Food came at a snails pace, and only received half of our ordered food. Restaurant was overwhelmingly crowded and loud. Children were running around and putting their half eaten food on other peoples plates. Obviously a parenting fail, but management should have stepped in.

Not my first visit but this time as soon as I walked in, I felt the staff was overwhelmed. We got seated very quickly. We ordered without any issues but we kept getting 1 plate at a time. So 2 sushis here, 4 sushis there, then 2 plates together. It took us more than 2 hours to get through our dinner. I much prefer the Ogilvie location to be honest.

I ve been to other Sushi Kans but this was extremely disappointing. Arrived at 8:30, and was told the kitchen was closed they close officially at 9:30. Tried to order individually online and they were also closed there. Seriously disappointed.

Seriously I don t know where to start. From what I m used to compared to the innis location this one seems like a total waste of time. Food was blend meaning the plates had no taste and it didn t come hot. Even though they close at 9:30 (we went on Sunday) they started the closing process at 8:30 and used really strong bleach to clean and that really paired well with sushi The service was great they we re very quick. But the worst happened on the way home when I started having really bad cramps and had to run home to relieve myself. Definitely think it was food poisoning.And all night I had hot and cold sweats. So that was my experience.

Really delicious sushi!!

Honestly, the sushi is very average to below average. We didn t try the other options like rice and noodles, but for the price $36.75 for people 10 years old and up, it s a total rip off. With tax and tip, a family of 4, we spent $197. Never going back.

One of the better sushi places, everything is good but not amazing, but it is an AYCE. Still good would come back

Kid-friendliness: My kids love it here Food

We always have a great time when we have lunch here. Lots of variety in the menu.

Awsome night

Delicious, perfect for an evening as a couple, with family or friends

Definitely not the greatest. Half our order was forgotten about, and the sushi we did get wasnt fresh and not flavorful.

Great food, high quality and very fresh every time. Restaurant is nicely renovated inside. Service is also very good, always quick and courteous. I actually go out of my way to come to this Orleans location for the quality and service.

Nice Japanese buffet with a serving robot. Once robot showed up with no food for our table, and 2 dishes missing at end, but food was good, hot and fresh, so no really complaints.

Ordered delivery. Fresh, prompt, delish!!!

Beyond delicious, they make their rolls 10 times bigger than any other sushi place Ive been to. 5 !

We went here for dinner, a group of 4. Not only they messed up our orders they added a 15% gratuity automatically and let us pay extra for tips when they handed the machine. We only found out when we got home. So check your receipts!!

Didn t feel good after leaving that restaurant. The service was very slow and they d miss on some of the orders. The one at Blair is way better, never had a problem there

Great food and love the beef and ribs. Will always go back.

Typical ayce sushi. Best little robot server that brings you your food. iPad to order dishes. Clean and friendly. Insane price.

absolutely love this place been so many times, the atmosphere is great,the food is outstanding and delicious, amazing staff and service love it here all the time they are quick at bringing food and always treat you with the up most respect there dumplings got to be the best in the whole city. i love it so much and it s always my go to place for something to eat keep up the hard work guys you are great people

Great value for money. The fish is always fresh and the rice they use is absolutely delicious! Dietary restrictions: Gluten free options

First time at this location, and the service and food was outstanding. I myself am not into raw fish, but my daughters and wife are. There were other menu items that I chose from and their soups were delicious.

Great service, great food. We are frequent customers and it is great everytime

The food was good and reasonable

Went in for lunch today but had the dinner menu and it was great. The fish was really fresh and the rolls were just delicious. Service was very quick too.

Food did not feel as fresh as Innes location.

Forced gratuity of 15%, then didnt even provide good service. Food was not as good as other locations. But the restaurant was better condition and atmosphere had a cozy feeling.

Best sushi in town!

I went for lunch and it was quite good, food was fresh and tasty and the staff were accommodating, theres also a cool robot that delivers your food. Ill be back to try this place again.

We usually go to the other Sushi Kan in gloucester but tried this location as its closer. We made reservations and yet had to wait 5 min for our table. Food was not as good as the other location.

I am absolutely loving this location and honestly feel like its the best all you can eat sushi in Ottawa. The food is always fresh and super tasty! Literally the best chicken balls I have ever eaten in my entire life. I would say its a must try for sushi lovers. The staff is friendly and happy to get you anything.

Just opened today July 5th, 2023. So happy to see that they have not changed the seating arrangement. It remains the same set-up as when Sushi Village was here. Booths are very cozy and private. Staff are very friendly and excited to be open. A++ for the new Sushi Kan Orleans!

Lovely set up inside! Great fresh sushi, very excited to have a Sushi Kan in Orleans! Very friendly and inviting staff + atmosphere.

They finally open here! Food and service are great and they got a robot. Definitely will come back.

Food was intentionally brought out slowly and in smaller quantities than ordered. They would ignore our orders and at least 50% of our orders were not fulfilled despite reminding the staff. Nice location and the food itself was good but very poor service.

Sushikan roll is just one of a kind! Jesus! Simply just cannot find a better one that that! Definitely deserves a try!

Such a great sushi place. Delicious. Happy to have this in Orleans!

Absolutely delicious food

So happy that Sushi Kan is closer to us in Orleans now! We always receive great service and delicious food.

A very modern looking restaurant with great service, good food and reasonable prices. Food came to the table quickly, the use of iPads and the serving robots makes it feel very modern and convenient to try new foods given the pictures, and the staff were very friendly and attentive. This location is closer than the original Gloucester location so will definitely be coming back.

My recent visit to Sushi Kan left me thoroughly disappointed and compelled to share my experience with others. First and foremost, upon arriving at 1:30 pm, we were informed that we could only place a single order due to lunch service stops at 2 pm. If we wished to order additional items, we would be charged at the dinner price, which amounted to an extra $9 per person. To make matters worse, despite the mandatory 15% tip, the service we received was severely lacking. Not once during our entire meal did a server come to refill our water glasses. I Another inconvenience that marred our experience was that it only accept cash. No credit cards or debit cards are accepted. It left us ill-prepared to settle our bill. The server explained several times at the beginning of our meal that we could not exceed a two-hour time limit. We were warned that we would be charged extra if we failed to finish our food within that timeframe, we would be charged mandatory 15% tip. However, nowhere was it mentioned that cash payment was the only option. Lastly, we were misled regarding the ATM fees. The restaurant staff assured us that the ATM on the premises had no fees associated with cash withdrawal. However, upon reviewing my bank statement, I discovered that this claim was false, and I was indeed charged service fee for the cash withdrawal. Thank you for taking the time to read my review.

Food was great. Servers always checked in with us to see if everything was well. Only downside cash only. ATM machine charged me a fee although they said no fees will incur.

The place looks great!! Clean, modern and well organized. Food is great for an all you can eat, recognized some of the servers from the innes location working there. I m just a little disappointed at the prices, they ve gone up so much in the last two years it s jaw dropping, everything in the world has gone up but 10$pp more for lunch is hurtful.

I had the most incredible dine-in experience today. The manager Terry is so personable (and nice to see a familiar face from the Innes location!) and our server Jack was AMAZING - in fact all of the staff were incredible. Even at full-service restaurants I don t receive service as attentive as I did here today. Super impressed and will definitely recommend and return! The food was hot and fresh, everything was delicious. So happy to have an all-you-can-eat sushi spot back in my neighbourhood. Thank you Sushi Kan Orleans!

Love the newly opened restaurant. The service was like no other. Jack was always there asking if we needed anything and bringing us extra napkins and water. The food arrived quickly and HOT! Loved it. The manager Terry ( who was manager at the Innes location) was there with a great smile to help us. Definitely recommend this location.

Sushi kan roll, shrimp dumpling, shrimp suimai are must, avoid grilled mussel and seaweed salad. They sometimes put too mucn rice just ask the server politely to put slightly less rice and they will. Mango icecream is great, mango pudding i would skip. I have tried hockey sushi in kanata, 168 sushi on merivale, other sushi kan locations. I think this is the best ayce, and second 168. I know during covid 168 quality went down but its good again. 168 just need to use a new detergant, their current detergant leaves a shiny residue behind its kinda gross. And their staff are kinda grumpy and most dont speak English or know the menu. Only thing is to be fair, 168 had way better roll flavors over this sushi kan. And their hot items are served hotter.

Honestly, the food was very fresh and overall we enjoyed. My one complaint comes down to the service. They come to the table to review your order before it can be submitted. At that time they will reduce the quantities of food you have asked for. For example we wanted 10 salmon sushi s and they would take the tablet and change it to 6. After they did that twice we asked why and the server said they are worried we will waste food as far as I m aware they charge for wasted food so I m not sure why they re doing this. Also, as someone who can t eat gluten (and 95% of their roles contain tempura/crispy bits or artificial crab meat), the sushi and sashimi is all I can really eat so having the waiter consistently reduce the quantities of our order (also without saying anything or acknowledging what they were doing) was quite disappointing. I have never experienced that at any AYCE restaurant before.

Service was very good for the most part, although you could clearly tell who did indeed want to be there and did not. Food looked delicious and tasted amazing.. I ve come before at the other location and had food poisoning but was my friends birthday and she wanted to come here so figured what the heck not every place is the same. We were there for 2 hours and 45 minutes of that was both of us in the washroom throwing our faces off. When an employee asked if everything was alright and we explained the situation they did not offer anything. My friend had to ask for water, she had to ask for a garbage bag, and the employee had the audacity to ask if we would be continuing to eat because there were people waiting. We mostly ate things that were cooked and so I am very dissatisfied and disappointed because what if I was to eat raw food? Twice I ve been, and twice I ve had food poisoning. Try at your own risk, I will no longer be dinning at Sushi Khan. 85$ between the two of us, we had to call an Uber home because neither of us were capable of driving in that kind of condition, was my friends birthday and I had to send her home because I did not feel well enough to celebrate. Completely ruined my night and my mood.

Very good food and service, we liked the kitty robot.

I love this new location! Interior designing is super nice and food is extremely fresh!! 10/10 Food

Very bad service. Food took forever and it wasn t even busy. Servers never got what we asked for.

Ive been a customer of sushi can for over 15 years. For 15 years, the food and the service have been amazing. We drive 45 minutes just to go eat there, and we are always greeted with a smile. Its the only restaurant we eat in Ottawa. The food is delicious every time. Highly recommended. Thank you.

Good food, service is fast. Nice clean restaurant, really enjoyed our lunch.

Best Sushi in Ottawa

Grate place to have sushi in ottawa amazing service fresh and clean

It was our first time there and the last . Very very expensive for what we ordered I understand that all prices went up .but for what it cost us I could of fed a family of 4 for a week. Food : 4/5

the sushi was genuinely terrible. all the raw fish I tried tasted off, and some like chlorine. but everything else I tried was great

We had a lunch here. Overall, it was an okay experience. The robot is fun to watch. When we were seated, we told them it was our first time here. They told us about the price, but we weren t told about the rules, such as 2 hours max. and the fee for a leftover. We ordered different sushi, but we couldn t eat the ones we didn t like. We would be completely fine to pay for them if we had known the rule. When we said that we weren t informed, they told us that it is in the terms & conditions, which we didn t even see. I would prefer Mandarin or Hello sushiman over here.

Good food and sushi

Horrible customer service. Rude and arrogant staff members. The sushi rolls were disgusting.the rice is stale. It tastes like the sushi was premade and refrigerated

It was a welcomed addition to our area. Sushi Kan is my favorite all you can eat sushi restaurant on Ottawa and having one in the heart or Orleans is great. Nice and lean space with the same quality as their other place down at Innes road.

Sushi Khan is my favourite sushi in Ottawa. I am so happy they opened a location here in Orleans. I am never disappointed! Highly recommend.

Was skeptical because of the mix reviews for this 3 month old Sushi Kan location. Wife wanted to give it a try anyway and it was quite disappointing. They checked us in at 5:19pm and submitted our first order at 5:31pm, according to their iPad. We only got a seaweed salad at 6:10pm. A 40-minute wait for our food and there were only 3 to 4 other tables. Told the servers couple times but they didnt seem to care. And our young children were starving. Although food was decent, for this quality of service Id rather drive a bit farther to Ten Sushi at Blair. AYCEs are not cheap nowadays. Only because we felt like having sushi, otherwise we could have steak dinner at Moxies or Keg for about the same price.

Not the highest quality or largest selection but definitely a great all you east sushi place. Highly recommend.

Food is always amazing! But they need more staff working the counter for take out.. Im always waiting way to long to even get someone to look at me let alone take my order and process my order

I would love to have the confidence of a restaurant charging $41 for a ten year old to eat. For a family of 4 eating here comes out to a minimum of $185 after tax, not including tip or drinks. Theres no a la carte menu option at this location either. The staff was polite and the restaurant looked nice from the recent renovations but this place is way too expensive. For comparison, we ended up walking to another restaurant in the same plaza and our final bill (with drinks, taxes, and a 25% tip) was less than $125, with plenty of leftovers. I know sushi can be expensive but this is ludicrous.

Extremely slow service. Good is good but not good enough to be worth the price point is coming back. For reference mandarin buffet is cheaper and much better. Sushikan needs to either lower their price or increase food quality for us to return. Though dont think either will ever Happen..

Food is okay. Small portions. Fast service. Family orientated place. Kids were excited with robot bringing the orders. Don t go with fried, go with raw. Vegetarian options: Tofu and veggies

This is an excellent restaurant. Great food, clean and exceptional service. Thank you to staff and Terry!

FOOD POISONING ALERT THEY ARE SERVING ROTTEN FISH Ordered online as I always do. When the food arrived, I knew something was off. 2 out of the 5 items ordered were not edible. I ate a rotting piece of fish and didnt notice until I chewed and swallowed. I now have food poisoning. Do not order here!! Check for rotten and/or decomposing fish and other items before consumption!!!! I noticed after swallowing that my fish was yellow/green and falling apart when it is meant to be white and firm. My other item was slimey and also falling apart when that is not how its meant to be. The smell was also really off-putting. BEWARE!!!

Best sushi in Orleans, hands down. The dine-in experience is server-less; expect to served by a robot cat not really my jam but nonetheless, amusing. Take out is more a staple in our picks. Recommended!

I was honestly impressed by how good the food was. I usually expect mediocre food from all-you-can eat restaurants, but it was really good!

Terry always has a good smile and a helper spirit. We love to eat in this restaurant frequently, its always clean, sushi varieties are delicious, fast service Great service

Family of four went for dinner and it was great for all you can eat sushi. No complaints at all. The service was friendly and quick. I had been to other Sushi Kan s in the city throughout the years and always thought they were good so I m happy for this gem in Orleans. They have a robot serve the food which is fun:-)

Be aware that the price on their website is not up to date. There is a 10$ price increase. We were there on a Tuesday in December 2023. Other then that unpleasant surprise, we had a great experience. The staff was attentive and welcoming. Food

Wow just amazing. Just as good as the one on Innes. Still has the cat robots too. Even some same staff. Very polite waiters today. Tempuras were all perfectly cooked too. Nicely done for a bust December Saturday