Panera Bread in Ottawa

Ordered from Uber Eats. Was given expired milk. Also asked for no sides and was given 3 pieces of bread and a bunch of butter packets which opened and made a disgusting mess in the bag. No price adjustment from Uber either.

Don t order off the apps. My husband and I love a good sandwich and soup but this is now the 4th time that they ve missed an entire soup or sandwich. We get our money back from the app but when you re expecting something it s not about the money back. The food we do get is good but we won t order from there again due to their laziness.

Some menu items have been added and removed, some are prepared differently.

Coffee was cold. Few pastries.. Dish return overflowing. Food : 1/5

Pretty standard Panera experience.

Stopped by for breakfast as my vehicle was being serviced. It was tasty with good service.

How does a restaurant forget more than half of an order? Tried to order 2 sandwiches, a soup, a salad, and 2 bagels. Our order arrived (UberEats) missing the sandwiches and the bagels I could understand missing one small item, but the bulk of the order? Thankfully, Uber immediately refunded us, but that is deplorable.

Yum! Friendly service

Over priced. Such a small sandwich

Nice that they have a drive thru

Kimberly is the absolute best server in Canada and is a pleasure to order from . . . I do agree with another reviewer though, who said that the soup/bread ratios are off in their bread bowl soups - more soup, less bread please.

Very good. A bit pricey.

OK, but not great. Selection in mid-afternoon was sparse, service very slow, despite the place not being busy.

the spicy fiesta chicken sandwich was pretty decent

Theyve always been slow to prepare the food so its best to order well ahead if youre doing a take out. No app in Canada which sucks.

Went for soup and half sandwich. Soup was not hot, had to microwave it ourself to heat it up. Not good service, not good food. Will not go back

Popped in for a quick lunch with the fam. I ordered the garden caprese sandwich, and the hubs got a steak sandwich with a bowl of broccoli soup. The kids picked at the mac and cheese and said it was alright but they were in love with the baguette that came with the soup. Service was so patient while we decided what we were ordering. I dont frequent Panera often, so the menu was super overwhelming. The garden caprese sandwich was SO SO SO GOOD! The bread was fresh, chewy and warm. I loooooooooooved the sauce combination of Italian dressing and garlic aioli. Restaurant was cozy and relaxing.

Crooks, I waited 28 minutes for a veggie caprese sandwich, they ran out of lettuce, and the woman at the cash didnt know what was in the green smoothie. Deplorable experience. Then they took my money. What a waste.

Excellent and frindly service! Good food. Healthy choices.went back. Calorie count on all items. Great. Staff so friendly. Nice bright, well decorated. I decided to add some comments in 2024 ! Panera invents new sandwiches that are really tasty ! And the staff is super friendly ! That is always true ! Congratulations, Panera Vegetarian options: Beaucoup doptions possibles !

Sandwich was okay! Bit pricey.

The staff at this location was very friendly

I tried soup. They are super tasty. However, the choices are limited.

This is the saddest, most depressing place I had a coffee and a sandwich at. The coffee was cold, the sandwich was bland, the atmosphere is depressing, the staff were shouting on each other, and their supervisor was scolding them. I will never ever come to this shameful place anymore.

False price advertising: the price posted on the board does not match the price on the reciept. Poor custumer service. The guy waiting 10 minutes before starting making (doing literally nothing, just browsing his phone in front of us) an order and then said we were bot allowed to stay inside. We came while it was still open and had 5 minutes to eat quickly.

Friday July 26,2024. We had a very pleasant breakfast. The lady host is very pleasant down to earth person. Sandwiches we had, satisfactory good, loved it.

Great lunch...Great food...too bad there are none in Quebec and so when in ottawa this is where I go.

First visit to this location. Staff was very good. Enjoyed food as usual. Will visit again

I would have liked to receive the bottle of water I paid for but the sandwich was good

Love the salads, broccoli cheddar soup & kitchen sink cookies!

I love panera, but this location specifically always takes so long when using the drive thru and I always end up going home and missing something that I ordered. Just went through tonight and didn t get 2 of the baguettes that were supposed to come with my meal or my soup. I went back 2 min after they closed and no one would pay attention to me waving. It s disappointing especially considering how expensive it is here.

The personal who is taking the order and do the biling doesnt know what they have and what they havent. The manager had to refund Food

UPDATE- it fell off hard tbh Great food- good options, great for vegetarians.

Horrible experience, the store is so unorganized and without proper management. I can tell why Panera bread is not doing well now

The quality of food has diminished a lot since my last visit. I had ordered a full sandwich and it took 15 minutes to get our order. There was only one person in front of me. They put my drink out and did not say anything. I had to ask if it was mine. The iced coffee is terrible it s like water with a hint of coffee remains. I don t think I ll be coming back again. The sandwich was okay but it wasn t very full and didn t come with anything aside from a small white bun and butter.

Was ok. Staff a bit annoyed and irritable.

Very disappointed. Ordered online 90 minutes in advance. Drove 45 minutes one way to pick it up and only then they tell us they ran out of mac n cheese and that was the reason we ordered from there. Did not even give a little something extra for that inconvenience. Not impressed! Vegetarian options: Even though, the green goddess sauce is in the vegetarian section, it is NOT vegetarian as it has enchovy

Drive through customer service is zero, they act like you are interrupting or bothering them when it s literally their job, rushing you and being rude. I m not paying to be rushed

What a terrible Italian bowl Ive got the other day. It was massive containing 90% lettuce. The baguette was terrible; compacted with zero airy holes and a shiny tasteless and chewy crust. Not sure what happened... Some months ago I tried the Mexican bowl and it had at least 40% grains in addition to lettuce, corn, cheese, etc.

First time in person, what a nice spot!

I use to love Panera. The flatbread pizzas were amazing and the flavours would take me back to my childhood. Now, they are gone. I was so disappointed to find out when I went through the drive-through today and found that they were removed from the menu. I thought, Ok, then lets go for my second favourite thing on the menu. So I ordered the tuna sandwich and headed into work. When I went to eat, I noticed that the sandwich had changed too. Instead of the delicious, firm and salty foccacia bread it used to be on, they had changed it to regular sliced sourdough. Completely different flavours! I was very disappointed. The tuna had been scooped into a clump in the middle of the sandwich and covered with some very sad looking tomatoes that had obviously been cut hours earlier, if not the night before, and tons and tons of greens. I could have made the same average lunch at home and not spent the $25. I am just sad to see a place that was a nice, bit pricy but tasty, place to find delicious and reasonable healthy alternatives turn into an average, but expensive, soup and sandwich shop. I guess I will only go back when they decide to bring back the tried and true recipes that I used to love.

food tastes great, staff are very friendly, and the meals are prepared in a timely fashion. however the panera-specific beverages (smoothies, iced tea, etc.) are not at the same standard as the food. they taste watered down, with not enough flavour to match the price point. all in all a good spot to get lunch, even if it is a bit overpriced.

We went there as usual,they made a mistake and they came to the table and especially Sara was very rude. I asked the guy who gave me the food 2 times Are you sure it is mine? They said yes.I thought the cashier made a mistake and didnt say anything and started to eat food. Sara came to the table and asked to give the food back, and she wasnt professional at all. Whenever I go there they are very professional and nice. This time was completely different.

Very warm and friendly atmosphere. Great place to get together with your friends.

Had an amazing lunch with some others today, it was great for many reasons: had the Mediterranean salad with chicken, everything was super fresh and so delicious, the best food out and about I have had in ages! The service to get our food was fast & friendly and our dishes were cleared up afterwards for us promptly. We took our time to visit with each other and after we never felt rushed out. A super experience here, actually my first time at Panera .. I already have a mental list of the dishes to try for upcoming visits! (Stars were lost due to the lack of accessibility offered during my visit.) Wheelchair accessibility: The front door accessibility door open button was NOT working during my visit May 2024. There is only 1 accessible parking space for this restaurant.

Food still very pricy and they changed the menu for the worse. Wont go back anytime soon.

Food is great, busy and noisy so was a little hard to talk. Even still Im coming back for the flavourful. I love their soup and sandwich combo.

I enjoyed the steak sando, but why would a combo with one also include another piece of bread? Im guessing since bread is your thing, you put as much in as possible. 2nd bread un-needed but tasty!

Not clean, and food is unsanitary. Do not eat here

Found a literal maggot in my soup. Absolutely unacceptable and I m so disgusted. Repulsive Don t eat here

Convenient location Very nice staff Venue needs some love! Worn down and on the verge of shabby Food : 4/5 |

OH MY LORD!!! AVOID THIS PLACE AT ALL COSTS the service - took 40 MINUTES for two drinks!!! The food - DIS GOS TANG!!! atmosphere - would prefer to be in outer space!!! If I could rate 0/10, I would

Cancels Uber orders unnecessarily (probably because they re so disorganized) and the food is just ok

The new sandwiches are amazing, young girl at the comptoir was very patient, i add avocado in it, and i love it, tha dijon mustard was really a must

Showed up at 7:50pm, customers still inside but the kitchen rejected me claiming their kitchen was closed? Initially the girl at the cash told me she could until the female manager came out and told me they were closed. Poor service to not even make up for their underwhelming establishment.

Lots of healthy options to choose from. Food tastes good as well.

Worst experience in my life. Placed my order at 7:42, pulled up to the window no one was there. 7:58, still no one bothered to come and say sorry for the wait. They werent busy, I was the only one at the drive-through. I drove off without the food.

once again, they forgot toppings I paid for... I paid for avocado, there is none, and the line its huge, so Id be wafting an hour for my food to have a slice fo avocado I paid extra for. the cashier told me to line up again... this is insane, you didnt add the topping and I paid for, and now I have to line up again... what a joke... I forgot this is the worst Panera location

Great spot for lunch, the food is always good. Prices don t seem to have shot up as much as at many other restaurants, but of course they were high here to begin with. Staff were very friendly. I wish there were more locations in Ottawa.

Lovely place with amazing Staff and good selection of food.

Im always impressed by the quality of the service provided here. In my experience, the staff at this location have always been knowledgeable about the menu and products offered here and are happy to help guide customers through the ordering process. Plus, mmmmmm.

An ideal place for meeting with friends and studying. I used to go there when I have exams.

literally the most delish drive thru meal you can get ! as everyone stated- yes its extremely overpriced . to barely feed two people it was 40$ BUT its really good so we love driving out for it ! the tomato soup, broccoli soup, chipotle chicken sandwich are all to die for. i guess quality of food depends on the time u go? my food was made amazing as usual but maybe thats because I tend to go late nights to pickup dinner !

First time to this chain. Food was great! Took a bit to place order but food was ready faster then expected.

Love the chocolate croissants and muffins Parking: Lots of parking available Food : 5/5 |

Ordered soup and was expecting the bread bowl version, we did not get that nor did they tell us why....soup was coldish

Good place. Excellent food

Excellent service at the Hunt Club location.. I cant understate this. The food was above normal for such an establishment. Food : 4/5

Food was good and fresh and delicious! Also, Kimberly was the nicest person Ive ever met. Im for sure coming back.

Chicken Frontega is amazing

Brutal excuse for a cinnamon roll. You have to be pretty slow to ice half the thing. Outside rock solid and inedible.

There is a drive-thru which is great! I ordered the Margherita pizza which was amazing! The pie was crispy with the cheese melted perfectly and a good amount of sauce. It was a shame that they weren t selling iced lattes at the time I came so instead I opted for a pop, and sadly the machine was low on carbonation so my drink came out flat. For my visit that would be the only concern.

Just made an order through door dash , because the restaurant put a huge drink in a tiny little tray as soon as I picked it up off the ground the whole thing toppled over so I lost my money my drink and have to pay to reorder ??? Really ?

Tasty and fresh menu items, fabulous cappuccino.

I ordered a bowl that was supposed to have rice and arugula in it. I got it with ZERO arugula or any greens at all! It was such a small bowl because of that and it just tasted very unbalanced. Wish I could have tried it with the advertised arugula.

One star because the pop was mixed well. Very expensive for what little you get. The pizza was cold and had a strange runny tomato sauce on it. The beef sandwich was small and had horseradish on it that was not advertised, and the staff could not even say what was actually on the sandwich. Tables were dirty. We will not be back.

Server did not greet us. Was staring at his screen. I honestly thought he was just at the computer to sign in or out of his shift. Coffee is cold. No clean tables. Restaurant empty but no tables were wiped. All had crumbs. Drink did not arrive with sandwich. When it finally arrived, wrong drink. Server acted like it was my fault. We will not be back. Should have gone to Starbucks!

This has to be the dirtiest restaurant Ive been in. Stuff on the floor,many tables not cleared and the cleared tables not wiped down. Can you imagine what the kitchen is like. Will never ever go back. Im not a neat freak but this place freaks me out.

Service and quality have gone down since my last visit before covid. Is a shame because it was great

Food was ok, but they had no tomatoes or avocado for our salads. Service was very slow. The washrooms were filthy.

terrible, service we got here at 10:30 am no coffee asked to dine in finally got our 2 breakfast sandwichs at 10:55 in a take out bag and and still waiting for our coffee so disappointed. I dont recommend this place before its poor quality and it takes to long to get the food .Poor customer service right from the start the staff have no idea how to deal with working under pressure they look allover the place .

Bland bowls not worth the price as a matter of fact their blandness cant be justified Throwing boiled quinoa and rice with some greek yogurt and cherry tomaroes Never going back Vegetarian options: Bland bowls not worth the price as a matter of fact their blandness cant be justified Throwing boiled quinoa and rice with some greek yogurt and cherry tomaroes Never going back

The quality and serving size of the food have gone down tremendously. The mac and cheese was once served in a sizeable bowl, and now it is being served in a small container. Interestingly enough, the price is still the same. The customer service is also not the best. My colleagues and I went to Panera bread for lunch over the weekend, and we were all disappointed with the lack of professionalism displayed by the lady with the glasses/curly hair. I wont return to this establishment.

This place has really gone downhill. Use to love this place. Very poor service. Last time the hazelnut coffee was was luke warm and this time it was just empty and had to wait for them to fill it up.

Waited at drive thru for 40 minutes in line at Hunt Club location also had no chicken for order. Terrible service and never returning!!!!

Went today and there was a woman (being a bit ridiculous about her order) that I was standing behind for at least ten minutes (not exaggeration) without things looking like they were going to be resolved. I eventually asked them if it would be possible to open another register, but the manager dealing with the woman was not at all helpful to the younger cashier who wasn t sure what to do, and was fairly rude about the request to begin with. We got our order and left, took a bite of the orange scone after we were already on the road and it was raw in the middle. The sandwich was made on the wrong kind of bread and my sister wasn t able to eat it because she has some specific food sensitivities. So essentially we paid $20 to wait 25 minutes for an order that wasn t edible. Really disappointed in the quality of service and products because Panera has always been a great choice for us. Likely will find another go-to.

Waited 10 minutes to place an order at the drive through, there was no cars in front of us. Once are order was taken we waited another 15 minutes. This is absolutely unacceptable and to top it off we went to go inside to figure out what was happening and the staff decided to lock the doors. This was on a beautiful Sunday afternoon. I contacted Panera and they said it s because the supervisor walked out while working and the staff decided to stop serving customers. I hope this review is seen by the owner and the franchise. I have never seen such poor customer service like this, it was very odd!? This is unacceptable!!

After waiting in the drive through for over 20 minutes, they forgot to add chicken to my salad, so I ended up paying 20$ for a cup of noodle soup and a few pieces of lettuce with dressing Pretty ridiculous. Two stars because the cashier was apologetic for the wait and very friendly.

Food was so delicious. Smokey Buffalo Chicken Baguette w/ Creamy Tomato. After a long drive to the airport and now driving back. This filled me up so good. Ill be back to try again when in the area.

I like their lite food

Amazing Food

Panera bread in general is good - however this particular Panera is poor. While the food is generally good, the customer experience, cleanliness of the restaurant and level of service is poor. If you do go - do not expect your table to be cleaned and expect to wait a long time for your food. I ordered a salad on 25 March - it took over 30 mins to arrive. The restaurant had also run out of butter - the server tells me due to a supply issue there s been no butter for 2 months - totally unacceptable.

Used to be great pre-andemic, but staff seem overworked and agitated, with very slow service. Though you can buy bread products including baguettes to have with your meal, we were advised (after paying and waiting 30+ minutes) that they hadnt had butter or margarine in weeks, so there was no way to enjoy the bread products. Unfortunate shift as this business was a welcome one in Ottawa.

Expensive for what it is - currently provided bred/baguettes as sides but have no butter or margarine. Parking: The snow clearing took away most of the spots

My wife and I went for lunch and the sandwiches were pretty darn good, but they are very chinsy on the meat/veg. Its easily a 3/1 bread to meat ratio. The woman who took our order was absolutely awesome.

I used to adore the creamy tomato soup with baguette. I ordered it today and was so disappointed. The soup wasn t tasty and it tasted as though some one didn t measure anything and just dumped a large amount of sugar into it. The baguette was a flatbread that was lacklustre and not tasty. I don t plan on stopping by anytime soon to this location.

Bad food, save your money! I ordered Caesar salad without chicken and I had couple of pieces of chicken inside of my salad. The coutons were stale. The sandwich was very bland. Worst experience. Never going there again.

I went to Panera on a Friday at 3pm. It took sometime till someone came to the cash. I ordered a bagel with cream cheese and a coffee. Coffee was lukewarm at its best, I drank my whole coffee before my bagel was prepared. I watched two guys behind the counter goofing off and leaving the other employee to do everything. They toast my bagel, burnt it and didnt put cream cheese on till 10 minutes after toasting. It ended up rock hard and super crunchy. I was very disappointed in how long it ended up taking and the quality of my food. The morning staff is awesome and breakfast was a better experience.

I asked for a bagel with cream cheese. This is what I got.....

Dirty place, horrible and slow service, hot coffee is cold ... even hot water is cold

Very expensive for what you get.. chicken tastes like rubber.

Do not eat at this place. It s a joke. Waited 5-10 minutes in line just to get the to cash when the person taking the order decided to go take a personal phone call in the kitchen. Then waited a while for somebody else to come take our order. We were then told they were out of bread for all their melts. Yes, Panera BREAD was out of BREAD. Restaurant looks horrible inside, service is a joke and they don t even have the proper food to serve you. Will never be back. Would give 0 stars if it was possible.

Tried this location recently and was absolutely shocked on how downhill it has gone over the past 3 years. The restaurant was absolutely disgusting in terms of cleanliness (tables and floors full of pieces of food and garbage and looked to be there from breakfast even though it was dinner time when we ate; pics included) and the pizza was honesty the worst I have ever eaten (not actually pizza however more of a stale flatbread with a runny tomato soup type substance vice tomato sauce). I am not a picky eater by any means and aim to give honest and forthright opinions regarding my dining experiences. That said, I will never return to this location...I believe it may be the worst dining experience I have ever had. Save your money and eat somewhere else.

I m about to take you on a deeply immersive experience. My girlfriend and I went in for the first time not knowing what to get. The person taking our order couldn t have been bothered that we were there and was not helpful in guiding our lunch experience. With no help or communication other than a simple hello, we decided to land on the smoky buffalo chicken melt for a total of 30.90$. We then proceeded to wait roughly 10 minutes in the dead quiet of the restaurant with no ambiant music. However we were overly delighted that we could overhear the gossip, banter and obnoxious laughter from the crew that was just standing around in the kitchen to give us some sort of background noise. Finally my name was called to the pickup area to realize what we had purchased was 2 sandwiches both with a 2.5 piece of baguette that just shy of cold as our side. But where s the drink ? (Oh it doesn t come with one and comes at the price of 3.99$ for a fountain drink). Well at least for the price, it should be amazing! Let me tell you, it fell SHORT of our expectations! Where to start, the bread was so tough it was ready to 3 round against Mike Tyson, the cheese was something that tasted straight from what I could imagine was probably a can with its chemical fake taste and I m certain the chicken was crafted from my high school dodge ball with its rubber bounce. All in all we were not impressed, will not be returning and could not get a bone in my body to recommend our experience.

Terrible food and service. 1) found hair in my food which they wouldnt take back or refund 2) only served me some of the items I ordered and payed for. And when asked about the rest they said theyre out and I shouldve known.... lol what? This went on for a while but no refund and very rude service 3) management is a joke. 0 help from them or corporate.

They messed up not only one but THREE sandwiches and charged me for 2 smoothies that aren t even in my meal because they weren t available. Over 40$ and not one thing is right and went right in the trash because they were all wrong. Kid-friendliness: They have a kids menu on their sign with three options. Then on their website they have way better options they don t mention at all in store.

This place will be closed within a year, maybe sooner..the carpets, walls, floors, bathrooms are worn and grungy..no more refills on lemonade (watered down lemonade in smaller cups), they changed the chips to cheaper Dutch brand..hadn t been there in so long cuz the drive thru was a disaster (always screwing up orders) so tried eating inside this time and they still forgot 3 items we ordered..still high end prices for a mess of an order and experience..goodbye, Panera

I m not sure here name but there s a woman who wears a bright pink lipstick and she s just an absolute delight. I come in pretty often and she always makes my day a little brighter - I hope she gets the appreciation she deserves!

I have been at Panera Bread in the States and have never experienced such slow service. The staff seemed extremely disorganized and there were a few unhappy customers in front of us that had placed orders electronically for pick up and they werent ready and they didnt have the items. I wouldnt go back, even though i like their products

Please open a west ottawa location. I begrudgingly drive to hunt club for you because youre awesome but..... please consider a second location in Kanata/Stittsville!

This is the 5th time we went to panera to pick up food and its also their 5th mess up. They NEVER have any bread except toast their avocado is black. We ordered the green goddess which was supposed to have fresh mozzarella and it came with no mozzarella so my sandwich was 3 pieces of baby spinach and sauce. How are you guys still open? You ask for extra sauce they give you zero sauce. If the sandwich is supposed to have peppers you open it to find 1 single sliver. Tonight I got the chicken avocado. they say inside it is chicken avocado gouda cilantro peppers Chipotle sauce on a black pepper focacia. We got chicken and avocado with a tiny pepper and barely any sauce on toast. Tonight was was last time we have overpaid for the worst food in town.

I had an issue with my order and cannot reach the store. Ive called multiple times.

Pizza, cypress sandwich and charged Lemonade were amazing. Not loving the cheddar broccoli soup Mac n cheese, as it felt almost slimy, and to salty. I asked for an apple and they gave me chips, as well as I had to ask for the Lemonade cause they had clearly forgotten. Ill be back, but I wont be in a rush to do so.

High food quality but little bit expensive. Will return? Yes.

Was really good the food and service, all clean. Fair prices.

I like to go with my family. Its nice atmosphere

This place is great as they offer hearty and healthy meals, the only downside to it is the ancient and limited menu they have. I think Panera should revamp their entire menu and include more and better options. Also staff at this location should pay more attention to the cleanliness of the branch as most of the tables had to be wiped down when i was there. Overall i recommend Panera!

Literally ended up so much because of how great everything tastes here and I am always happy when visiting here for breakfast. Absolutely love it! Recommended dishes

I used to go to Panera every day and recently i ve had very bad experiences with the food. Today my chicken noodle soup was very bitter and dark (whenever we started to drive away, we noticed a very strong feet smell) and my mac and cheese was half full. Very disappointed:(

It was a rainy day. After a long day of moving my daughter into her new home I was looking for some comfort food. Only one kind of bread to choose from. When they finally came to the counter to serve me. No soup left and the wifi is awful. I spent an hour just drying off and warming up. No ambiance and the staff is had No customer service skills or desires. It was like I was interrupting their work.

Kimberly was AMAZING!! this woman is made our experience so enjoyable. The food is so good. The restaurant was clean and calm. We will definitely comeback

Very good soup and sourdough bread, did not try anything else.

Its unfortunate that there is only one location in Ottawa. They are always busy here so sometimes it can take a while but the staff still do a good job keeping up with the drive thru and dine-in orders. It is definitely pricey menu. Their baked goods are delicious but be ready to spend a few extra $$. Highly recommend the kitchen sink cookie, brownie, orange cranberry muffin. Loved the tomato soup and their sandwiches (both hot and cold) are really nice. Also recommend their hazelnut coffee. Vegetarian options: They have great vegetarian menu options from soups to sandwiches! Kid-friendliness: They have high chairs

Frontega chicken panini is really good, and the apple muffin among the best Ive tasted. I really like the fact that part of their menu is seasonal and offers the freshest ingredients. It is not a cheap eatery, but you get what you pay for. One of the few, or maybe the only eatery around where you can get hormone-free meats, ingredients that are not full of additives and a taste thats natural. The menu is a bit complicated to understand and they should incorporate ordering through Ipads or from the mobile app as they do in the US as the restaurant is starting to get crowded.

Love this place!

Nice fast food alternative that is a little more on the healthy side. I really enjoy the tikka masala soup.

Sat in the drive thur for 15 minutes without being served. When I went inside they said no one was wearing a headset.. then continued to talk to each other and still not help me.

If I could give zero I would. If you have 45mins to waste in drive thru then go ahead. We had to call while in drive thru to even have someone answer us with a LONG LINEUP of cars too. I doubt anyone actually works here ..

HORRIBLE!!!!!! If I was able to provide 1 star then I would. I ordered a asain salad, french onion soup, french Baggett and a brownie from skip the dishes. I added in the notes that is the brownie was unavailable then Id like a bever claw as a substitute. Upon arrival I went to open the bag and grab my stuff out and didnt realize there would be items with berries in it. (I am allergic to berries) They gave me a muffin loaded with berries, a oatmeal cranberry and raisin cookie. I touched them not realzing they contained what they did and had a allergic reaction. Then I noticed my bread was missing and the soup wasnt even half full. The salad was also onky half full. Restaurants shouldnt substitute items unless approved by the customer due to risks like this. I am now covered in hives and bumps. I spent over 30$ on food that was half full, missing and caused me to have a reaction. This is extremely appalling and upseting to of experienced this. I had heard good reviews about panera before, but this was my first time ordering here and Im shocked. HORRIBLE EXPERIENCE Dietary restrictions: Not cautious at all to possibilities of allergic reactions or restrictions

This is literally the most disgusting restaurant Ive ever been to in Ottawa. The restaurant was completely empty when we arrived, four staff members visible. The female washroom was horrifying - there were wet floor signs everywhere yet there was literally urine all over the seats, no toilet paper, and obvious mold. I am really just disturbed. We will never eat here again and I dont think anyone should. Once I saw the washroom and then the kitchen prep area (when I went to speak to someone), I couldnt eat my meal. The kitchen prep station looked filthy as well and it took over five minutes for someone to acknowledge me standing at the counter. I provided feedback to the staff that were working, but Im confident that he has no control over anything. I hate being that person in a restaurant as so many of these workers are severely underpaid, under-supported - but holy cow, this restaurant WAS BAD.

Fresh, and well prepared. Even at the height of lunch rush, all staff friendly & efficient.

Had two of their baguettes the Buffalo chicken and roasted ham I believe. Tastes pretty good, only thing they forgot the ham on my baguette. I mentioned it and they immediately made another baguette, very kind service. A little quiet at first but got packed quickly. A nice chill place to have a quick lunch or early dinner. Go Baguettes! Parking: More than at least 5 Kid-friendliness: Babies were in the place and they seemed to not care and be kind

The toasted baguettes have good filling but the bun was so tough I left most of it. The fruit smoothie is mostly crushed ice and little taste. The mens washroom had toilet paper sitting on a bin (although there was a sign apologizing for it), no paper towels to dry hands, and Muzak so loud and harsh it seemed designed to drive people out.

Lunch. Tomato soup and ham and gruyere sandwich. Yum. Huge. Had 2nd half for supper.

I always love the Pick 2 with their brocolli cheese soup and grilled cheese. The cashier was excellent and very friendly, always smiling. When I was unsure if my order was ready, she went the extra mile and found my order and carried it to my table. This really made my day by her special touches of smiling, and making sure I got my meal. I wish I had gotten her name as she exemplified customer service.

Food was served hot and came with all the sides we requested. However, my friend ordered an iced tea and was given an empty cup despite the drink machines being closed. She ordered a broccoli mac and cheese + was told they were sold out, but later customers were given the option to order mac and cheese as part of their meal. She also ordered a pizza and we waited 20 minutes before asking the whereabouts of her order. It was supposedly sent out already, so we waited an extra 40 minutes for the pizza. We were then told that the pizza had not been made yet. Though we understand that these things happen, the lack of service truly dampened our experience.

We have been there twice and 1st experience was great Second experience was a disappointment (on 08/04 06:45-07:00pm). The lady who took the order was pretty rude and even for the dine in was given in to-go boxes (understandable as per the policy). But poor service as well, lot of basic things like cutlery/butter and the quantity in to-go boxes were pretty less as compared to dine in. When asked for missed stuff and the staff was laughing internally, which was rude and unpleasant experience. I am not sure if I ll visit again

Enormous chicken BLT with avocado. Very tasty but hard to get your mouth around.

When ordering in person this restaurant is great. Online or through Uber eats, it is awful. I ordered a sandwich and some sides through Uber eats, assuming I would receive what I ordered. I was extremely mistaken. Instead of being told they cannot make my sandwich, or were out of an ingredient for it, I received a completely random salad with no warning. I the. Had to re-order a sandwich, one that was not my original choice, hoping that I would receive it and that they were able to make it. To ensure I got my sandwich, I had to ask the Uber driver to ensure it was a sandwich in the bag. Customers should not have to go to such lengths to receive what they chose. Let alone, change an item from what was originally wanted in hopes they actually just receive a sandwich.

Really like the environment Shawna is so great very friendly and welcoming.

mid food & bad vibes. Charged lemonades are gas beyond belief. 3 stars.

Unfortunately this establishment has gone down hill in the recent years. The inside of the restaurant was fairly dirty and quite dated. The washrooms were quite dirty with the toilet paper dispenser missing with a sign saying sorry. Service was also abysmal. They ran out of baguettes and gave us an apple instead. When we mentioned that there was baguettes in a bag on the back wall they were very hesitant to give us those. After a while the worker took one, cut it in 4 and handed it to us. But was very rude and not the most helpful. Then we asked for our drinks and it seemed like a great inconvenience for for the employees to get the drinks we paid for Food was okay. There was a hair under the bowl of soup, thankfully none in the bowl. For the price we hoped for a little more. But it seems the level of care is gone from this restaurant. I would encourage the owner to sit and watch the staff for a day. It s a disappoint level of service that will continue to hurt the reputation of this location.

Went for breakfast with 2 friends to discuss travel plans. Wifi great

I got sick off of their Mediterranean bowl. Won t be ordering again

Really good sandwiches. Great service!

They served us lemonade with a dead moth floating around in it

Friendly polite staff Orders completed timely Similar to subway but better Food : 3/5

Im a fan of Panera Bread! This location is lacking. The facilities need maintenance. For instance, the seats are torn and cracked. They do not have the tablet order system. Not a big deal but a surprise. Lastly, no Panera teas! I still love Panera but Ill choose a different location in the future. Sept. 01, 2023 Update - No change. Very disappointed in the visit.

Simple place eat and enjoy some bread and cheese.

Avoid. No wifi, coffee pots empty until asked to brew. Service extremely slow.

Good food, tasty love the pastry. Pretty expensive

The wait to order my lunch was no long and the staff were very quick to place it in the line. I ordered a pecan Brie. Which was fresh and tasty as a dessert after my meal. My dessert fell down as the package was defective and I was replaced with a new one right away, which showed the professionalism of the staff. I ordered a whole tuna sandwich and the quantity was amazing, the taste was good but the quantity of tuna was quite less, compared to the size of the sandwich. Amazing sitting arrangements and great infrastructure to enjoy a date, brunch or lunch. Parking is limited and its hard to park a big vehicle. Vegetarian options: Quite a few vegetables options Dietary restrictions: There are options for that as well. Parking: Few lanes for parking and hard to park if you have a broad or long car, if you want to park in front of the restaurant Kid-friendliness: Hight chair for kids are available Wheelchair accessibility: It has wheelchair accessible parking

I have been waiting for 35minutes in the drive through....great service

This location has lots of seating. Great spot to bring the family and very kid friendly. Love their soups, salads and sandwiches!

Dissapoonting bread of a restaurant that has the word bread in their name. The tomato soup was mediocre. To be honest the food felt a bit stale.

Heard their chicken soup was excellent. Lots of chicken, pasta and carrots, however the broth was toooo salty. Couldn t even dilute the salt with Campbell s broth. Had to throw out 4 cups, a big waste of money. WHY SO MUCH SALT.

The service and food were exceptional. The staff was friendly and attentive. The menu had a fantastic variety of options. We tried their signature soups, and they were flavorful and comforting, perfect for a chilly Ottawa day. The sandwiches were fresh and delicious, and the portion sizes were just right.

This place is all about breads but sadly they didn t have any bread. Very disappointing

Honestly really gross and dirty here. The floors had garbage all over, things were not stocked, and staff were putting a bandaid on and dealing with a bloody, cut finger directly in front of customers and food prep. The cashier was very friendly and helpful, but overall I would not come to this location again.

Order was completely wrong. Management is terrible.

Dirty. So dirty. Was gross and disappointing. My avocado turkey sandwich had one tiny piece of brown avocado... It was not worth the price tag. Avoid. Food : 1/5

I like to order a soup and sandwich when visiting. Their soups are delicious and hearty. There is a bakery on site. When traveling, I look for this restaurant. They always have fresh offerings.

I always go there when Im staying close to the airport, their Green Goddess Caprese Melt is to die for. What made me want to write a review was the staffs friendliness. They were noticeably nice, helpful, and smiling in a genuine manner! Its too bad you cant leave a tip when paying with a card :( I always look forward to go back!

I remember when this location opened and how welcoming and good the food used to be! It has gone down hill since then for sure. First, twice in different visits no baguette available as a side with your order (it is called Panera Bread, or the baguette is no longer a bread?), the shelves always look sad and empty now (including the beverages at the front), and apparently today they are out of mayo too. Maybe better prepare and supply a bread and sandwich shop? Just overall a sad sight and experience.

Horrible experience...the Duos are a terrible idea ..my soup was three scoops and the sandwich was 1/4 of a round bread..and that for ,$15.. water costs $2,6 ???.. the ambience is basically a glorified Subway...never again

Very expensive for what you get, it was the first time and the last time

Overpriced, super slow and uncoordinated service. After 15 minutes of waiting for food, were told they had run out of buns and were served sandwiches on bread sliced so thin that they fell apart while eating.

Be ready to wait a long time for your order, and don t expect anything more than subpar.

The chili was horrible, We changed for onion soup! Done! No questions asked! Was great! My husband was just going to leave it, i said no cause we paid for it and it was just an exchange. We are happy customers! Food : 4/5

When Panera opened in town a few years ago, it was great; a nice, cozy atmosphere. However, the atmosphere has gone downhill. It is so quiet, - no background music like they used to have. You practically need to whisper that s how quiet it is. The food is good, a bit overpriced, but is still a nice treat once in a while. This is the only Panera in the region, make it more memorable for customers!

This was my first time visiting Panera Bread. The lady who took my order was very nice and was patient with me as I was choosing my food items. However, while I was waiting for my food at the take out counter I encountered an extremely rude, full of attitude lady who was annoyed at everyone and everything. I understand that it was at a busy time but the attitude was very unnecessary. I noticed only my name disappear from the screen where it said my food was ready so I mentioned that to the lady. I was met with a very stark YES, I printed it manually I said okay no problem. Another 15 min goes by and I see other people who ordered after me get their food and leave - this wasn t the order ahead folks. I then approached her again and said it s totally okay if my order hasn t been started yet as I am waiting for my appointment next door at the dentist She grabbed the receipt ferociously from the counter and said waiting for the soup I said no problem She handed the other orders to customers that were ready, gently. When it came to my order she literally threw it on the counter with one hand in disgust. I am not a confrontational person nor do I ever give retail workers a hard time - I was in shock! I wanted to speak to the manager but I had to be at my appointment within a few minutes so I didn t get a chance to. I will definitely call the store to speak to a manager. I don t even want a refund but damn what did I do to her to deserve her attitude and disgust towards me?

Dependably excellent food every time. At little on the expensive side, but everything is pricy these days. The new addition, warm Baja Chicken Bowl, was delicious.

Staff is SO GREAT, they are so welcoming and patient since there is many options on the menu, shout out to Fatima , you are the sweetest Food : 5/5

I dont do many reviews but this place is really disappointing compared to other Panera locations. Extremely slow service. Many times the machine isnt even working for lattes etc. Customer service is also not very good.

Mac and cheese is good but they always run out and give me broccoli mac and cheese instead and that stuff sucks, make more mac and cheese, otherwise tell me you have none! Dietary restrictions: w

The food is overrated and overpriced.Great choices but for the same price I can dine in a nice full service restaurant. The female employee handing out food looked annoyed and overworked and was bit rude. I will visit the Panera again but may be at other location.

There were 3 of us. 2 of us had hair in our food. The salad 1 person had wasnt even made correctly. How do you get a salad wrong?? No croutons in my soup. Ask for napkins since the holder was empty (and I told them it was empty), I was given 2 napkins

We are always enjoy the food but what makes it more enjoyable is the person or the people working there. We particularly appreciate Kimberlys help making our lunch more enjoyable and pleasant.

Supposed to open at 8am, I showed up after 8am. Entered the establishment because door was not locked. Was told to leave because other staff were late, then the door was locked behind me. Saturday 16th of Dec, temperature was around 5celcius, no snow, beautiful day, yet they cant get workers to come on time for opening. What kind of work culture do they have. Judging from the manager who ask me to leave, and then proceeded to lock the door behind me, I would not want to work for her. At least, offer me to stay inside in the heated and cozy area that Panera was known for.