Nando's PERi-PERi in Ottawa

So nice best services

Amazing tasting food

Updared I really liked their $10 lunch special but they discontinued it. Came here for lunch after a meeting nearby. Good chicken, and I liked trying a few sauces and found out I am hot. They did not have the grilled corn on the cob, so I ordered spicy rice, and it was not that spicy and actually pretty bland, so I would take fries another time if corn not available again. You have to wait in line to order at the cash and have to grab your own cutlery and napkin and ask for a bottle of water. I would have been willing to pay a couple of dollars more for service..

The chicken breast was very dry and the takeout order was not correct (many mistakes). Unfortunately they added grilled pineapple to my bowl but I am allergic to pineapple (wasnt suppose to be in the bowl originally)

I never review restaurants ,there are just too many variables to give any accuracy to one experience . Yesterday was a special occasion in our home and I was asked to pick up Nandos . So I made a 45 min detour from work and picked up my $125 order . Got home to the Gatineau park and had half the order and everything given to us was prepared hot . We called and explained how far we lived . We couldnt get a refund but we were told we would get a credit . Today I was told that I wasnt getting a credit Julia apparently never told us we would get a credit After a little back and fourth with Ahmed he basically told me I wouldnt be getting my credit because I was trying to steal food from Nandos ! The money is not the problem here , the lack of process on how to handle complaints and accusing people of theft when they have made a mistake ,thats the problem

Love the food, but there were a few mishaps with the serving of the food. I didnt mind it because the food made up for the multiple mistakes in my mind, but not everyone in our group was very happy about the experience.

Food is really good!

For Louie Tomlinson fans

Bof

Great place might be the best chicken Kid-friendliness: Amazing food and amazing service Food : 5/5 |

First time trying Nandos. Tried the peri peri chicken loved it! Will come for more! Vegetarian options: There is veg sides and veg burger.

I would recommend that they improve the cleaning schedule, we had to change tables as ours was sticky and had a bag stuck to it that had to be ripped off and left paper behind, the menus were dirty and sticky the cushions have dirt and scratches on them, the floor isnt being swept. The place looks nice and the decor is great but as you look closer you can see the lack of upkeep. For the serving it takes surprisingly long to get food even when there was only 2 other tables with people there. The staff themselves are not rude but they dont seem very well trained, overall a bit hectic... also one server did sneeze standing beside the food without covering her nose. The food itself was okay, we had a whole chicken to share and it was a platter with two thirds of it just a mountain of over salted fries that were bit stale. No complaints on the chicken itself. Just please clean the place more regularly.

The food was good, but could have been more warm. The fries are the same as we could by at the grocery store. The service was very good. They explained well, as it was our first time eating there. I little ambiance music was missing to my taste.

Upon inquiring about our small portion the cashier rolled her eyes and said you get 1/3 piece of chicken breast even though the pictures on the menu show a full piece. The eye roll was not necessary, so we won t be going back.

Ordered take-out and received the wrong order. Unfortunately I didn t notice until I got back to my office. Tried the restaurant numerous times to speak with someone but no answer. Ordered a salad and received some kind of wrap with fries. Fries were cold and stale. Really disappointed but likely not coming back.

Everything was alright, but my partner and I got food poisoning :( The table we were sat at was sticky and all the overhead decorations were very dusty, so you can tell they are not big on cleaning. However, we did not expect the place to be so unsanitary to the point we would get sick.

The food is great! No doubt! The service, awful. The beer was warm and they said its what it is!!! The tables were sticky and they said all the tables are sticky!

This location offers Halal food. It was very busy and crowded. Did not take much time to get the food. Food was good.

Service was bad, we waited a long time for our food and my friend got hers before me. I saw my food but nobody gave it to me and by the time I got it, it was cold. We asked for water twice and they didn t give it to us until we asked again. The fries were also stale and not seasoned well. Overall not a very good experience. Food was ok

We ordered take-out and were really excited to try Nando s. Unfortunately, our food was missing a core ingredient (cole slaw) so it was just a dry chicken breast on bread. When we called the restaurant, there were not any solutions or refund offered even though the food was missing an essential ingredient. Very disappointing experience.

Still great chicken, but disappointing that the freestyle Coke machine has been replaced by a boring old fountain dispenser. I miss the Cherry Coke. :-(

The chicken thigh was delicious and flavourful, though I found the fried were over seasoned, making it difficult to appreciate the simplicity of the fries themselves.

Excellent food and service. Ordered half a chicken and had garlic mash and coleslaw. Everything was delicious. Hot was hot enough without making me suffer. Food : 5/5

Amazing service + spectacular food!!! The young lady at the cash with the purple hair was super friendly and helpful. The staff Davood and Meria provided an amazing dining experience! Thank you to all the kitchen staff as well! Also thank you to the white people in the kitchen as well! Food

I have visited after 2 years coz stop visiting due to the old supervisor , she was not managing well or / assistant manager.,Hence we were frequently visiting merivale branch . This is my 2nd time visiting downtown , its so wonderful now especially management who changed everyone. Especially I like to share Riya services, last week , I was in hurry leaving out of town & need urgent food, she attend the call briantlly moreover I reached after closing , she gave me the food. Superb girl , sky is limit for her. 2nd time today I came.for dine in, Rita is a wonderful cashier, listen you humbly & reply you with manners. All credit goes to management. & supervisor Maria who have hired a wonderful team. Good luck team you have changed the whole infrastructure of restraunt & trained the staff just Merivale branch Manaher jennifer did. Barrister Meer

I always stop at Nados when I visit Ottawa. Its a must!

Really good, lives up to the hype.

Overall it was a good experience

They messed up my order, and by the time I got back to the hotel. I didnt want to bother going back. Sorry team, we understand accidents happen.

Food is not that good

Great customer service, very attentive and great food and service!

A real insider tip! Very close to the city hotels and attractions. The food is super tasty and the price-performance ratio is unbeatable. Two delicious meals for under $30. The level of spiciness can be determined individually. Vegetarian options: There are also some good vegetarian dishes here, which are always labeled. Clear recommendation

More appearance than reality. The quality of the food is not bad but the price is not appropriate. In order to not only fill up with side dishes, you have to leave a few dollars behind. Taste is debatable, so I would say just give it a try. The atmosphere is modern and appealing, but that doesnt make the small portions any better.

A great experience but a little noisy restaurant

Its a really nice place and their Peri Peri chicken is famous, a must try for sure. A fast casual restaurant, so dont expect much service, rest everything is good. Food

Still a classic with the spicy peri peri chicken

We are sitting as I am doing this reveiw. above our head, atleast 3 spider on the lights above us. My son screamed spider spider. not a good experience at all.

Amazing Food, Amzing service. Shade & Daud took care of us. Highly recommend!!

The chicken is really good, the natas and kisses are good, just the service needs improvement. I know they can do better!

Very limited service.

Best chicken in town

Very delicious food, we knew it from London and very correct in relation to quality and price.

From when we walked in Evelyn welcomed us so warmly! Not only was she patient while we decided what we wanted, she also provided her expert opinion to help us come to a decision. Not only was she exceptional the other staff present was pleasant and contributed to the bubbly atmosphere. Will come again!

Extremely disappointed. I specifically asked for tap water with my meal, but was charged $5 for a bottled water instead. When I tried to explain I hadnt ordered it and requested a refund or exchange, the server refused.

Nice and relaxed atmosphere.

The food was amazing here. I believe this is the reason why it tends to be a bit crowded. When you enter, the hostess will take you to a table. Unlike traditional restaurants, rather than someone coming to take your order, you will go a place the order yourself, then someone will bring it to you. It s not the most efficient way as there s always a long line up at the cashier, mostly because people have not decided what they want BEFORE they go to order.

The chicken was over cooked, the service when I entered the restaurant to dine in was poor- it wasn t very busy and had to wait 20 minutes to be seated. No cutlery was available to use when my food arrived.

Worst service ever1-8-24 This location got the worstt people hired it happend twiceee with this location Like nandos you could do better with it Food : 2/5

Subject: Rotten salad served! CAUTION! A family of 12 along with kids visited the restaurant Thursday night 9.10 August 29th 2024. Issue: Rotten coleslaw was served Shocking reply from manager after complain was Thats how it is. CONCERN: The matter was reported to ottawa public health immediately. Action: I personally offered volunteers to smell the salad for managers reassurance but manager did not want to acknowledge at all. Observation: Staff not trained to rectify or handle sensitive issues. Thank you

Editing after a year to reduce stars from 3 to 1. The staff is nonchalant or the one that was there today was. Messed up the order and argued that I should have seen it on the screen. I thought if I m ordering and the server is taking note, I would trust them to get it right. I m a vegetarian and getting chicken in my vegetarian bowl is not something I would expect. The staff is very nice. Unfortunately they didn t have avocado in the avocado salad so I m not happy. Vegetarian options: Nope Dietary restrictions: Vegetarians please be careful because they can give you chicken instead of haloumi cheese Kid-friendliness: I had to ask for crayons and paper which usually I get without asking in other Nando s. Like I said it s very nonchalant

Despicable service times, always 30 minutes+ late.

I ve been a long time customer here, the food is always on point and I ve never had any real issues while dining at the restaurant. Staff are generally very pleasant and food is delicious. Take-out service is a bit different. For example, the last three orders that I ve placed, staff missed the nandos sauce (which I always ask for) and garlic bread and the time before that, fries. Owner and management need to emphasize improved quality control for takeout orders - it s very frustrating to pay over 90$ for a meal and not have everything I paid for in the bag when I m ready to eat with me family at home.

The service is bad. The food is average. They got rid of the coke freestyle machine which was the best part of going there.

They ran out of chicken breasts on a Thursday night so I ended up getting a chicken leg. The food was good but I was disappointed to not be able to have a breast. I was impressed with the leg though, very tasty!

Well prepared food at affordable prices!

Great place to eat! Flame grilled chicken is so tasty! Sides are flavourful! Don t miss that opportunity when in Ottawa

Chicken was very undercooked, not good at all. Didnt look grilled or cooked well, it was very wet and moist and not in a good way. The chicken was rubbery and very chewy in an unpleasant way.

Excellent pitstop for food when heading to the east coast & back

Riya was a great worker she helped with all amenities and everyone else was also great.

If it was not for the food i would walk out of this dirty place. Staff busy talking among themselves. That guy seating people so dirty. He cleaned the chair with a used napkin. Watch the cloth they cleaned the table. For two hours i have not seen one of them cleaning their hands before serving. Please authority listening. I cant believe a restaurant in a prime location having a pass when comes to hygiene. Stay out of this place.

Food tastes good but need to wait for minimum 30mins to get your food, they need to work on their food prep work, wait is too too long. Last but not least must try their garlic bread it s delicious ;)

2024 EDIT: this location has gone down hill, Rude staff. Also ordered a whole chicken and it came without wings! Seems like a scam. The cost savings have gone too far! Nandos has the best chicken in town! The downtown location is awesome, with a nice Terrace and well decorated.

My visit to the restaurant was a delightful experience. The excellent food, great service, and inviting ambiance make it a place I recommend and revisit.

Purvashi, daud, riya the best customer service ever I am very satisfied with the food and their service

Slow service, it took 30 minutes to get our order ,which is fries and a chk bowl.its not a busy time though. The fries were cold and we ask them to replace and it took another 20 minutes for them to get it back which looks like they just reheated in microwave. Never going again.

Great food, great ambience, and great service from Purvashi! She was so lovely and attended to me well.

Shade, restaurant suoervisor/manager is the right kind of manager. She goes above and beyond to assure customer satisfaction.

Very busy informal environment and therefore a little noisy. But really very good prices and excellent grilled chicken...soft and tasty, both breast and thighs. Wide choice of other specialties too. Recommended Kid-friendliness: Suitable for menu and environment

Chicken legs are delicious

I m so pissed! I order take out and had to wait 40mins for the manager to package my food. However, the people who ordered after me go their food before me?? The manager is an Indian guy. Nando s food is always great (sometimes they mess up my Uber order, which is why I decided to pick up in person) but this experience really put me off. Other than the rude manager, the other staff working in the kitchen and at the desk were very helpful

Used to love going there, delicious chicken and clean atmosphere, but no longer going there since they promote woke leftist ideologies, bye.

Not even 1... Only lies... Food : 1/5

we always feel happy eating here. It good and clean food. love the garlic bread, the corn and the mashed potatoes along wi5h the chicken! We also love their chicken sandwich

Horrible food and really unprofessional staff

Bad service food was not available in dining staff was negligent with them being not fit to manage a restaurant

Worst restaurant experience ever! We came to the restaurant and were initially pleased with the atmosphere and design. However, when it came to the food, it was my worst restaurant experience. When ordering, we were informed that we would have to wait about 20 minutes for our food. We waited 40 minutes and saw that our food was sitting on the delivery line in the kitchen, but the waiters and the manager just passed by, ignoring it. When we asked an employee about our order, the girl informed us that she had just arrived and didnt know anything but would check. Eventually, they brought us our food and claimed that it took so long because the order was large (6 dishes for 6 people). Of course, the dishes were cold. We asked them to replace two of the dishes, including a vegetable salad, but they reheated the dish together with the salad! They offered us a dessert from the restaurant to make up for the misunderstanding, but we didnt want anything from them, not even for free! People from at least three other tables were also dissatisfied. This dinner at the restaurant was just a waste of money!

Food was excellent, very tasty. Kitchen is a little slow. Unfortunately girl at cash is hard to understand.

Waited an hour didn t get our food and had to refund because we had to leave

Very nice Vegetarian options: Very well done Food : 5/5 |

Food was good, but would have been much better with a more attentive staff, which includes the person in charge. Our food sat waiting for at least five minutes before it was served to us, so it turned out to be lukewarm. When I asked the person in charge about that, he simply said we have a system here, and then walked off. I guess the simple solution was for me to just have gotten up and served myself. I was sent a link, and not a hyperlink, in order to pass along my thoughts, after writing a review. Since this was not a hyperlink, I cut and pasted it. Guess What? Site was not available, I guess this is the way you make it look like you are trying to fix the problems but really dont care. I guess I will never be coming back!!

Brutal experience here. Had to wait 15 mins in a crazy crowded area just to order takeout. Then another 30 mins to hopefully get some food, it s already been longer. I should have left but I already paid $10 to park just to get food from here. Service is slow and rude, I don t even want my order now but I am stuck sitting waiting for it since I have already paid. Go elsewhere. Parking: No where to park and super hard to get to.

Been to this Nando s before and service was 10x better. Unfortunately, food took 50 minutes to arrive and was forced to cancel a tour I had scheduled for later on in the evening (without reimbursement).

Food tasted mediocre but prices highly

Non-caring waitresses. Got the menu wrong twice. But the chicken was great.

Awful service, ridiculous wait time

Dirty restaurant, poor service, ordering at counter is bad idea, weird lack of food - almost none of the sides were available and no wine or sangria. Halloumi was poor, fries cold and awful, chicken sandwich was pretty good, cheesecake meh. took close to an hour. Wouldn t go back.

The most delicious food you ll eat. Super friendly staff, nice atmosphere, and I m telling you, the food is the.best. Delicious, unique, health conscious, halal, etc etc. would highly recommend!

It was one of my first times trying this restaurant, and it was terrible. I paid nearly $20 for food that smelled and tasted awful. I couldnt even take a bite and threw it away. I regret spending money there.

amazing meal

Waited over 30 mins for food .. I saw a bowl sitting the shelf for like 10-15 minutes didn t realize it was mine until the server asked whose bowl is this and it was mine and I got it 30 mins after I ordered .. it ended up making my short planned stay there very long .. food was cold from sitting out so long

Ordered a family platter, just nice for 4 persons. This outlet seemed to serve food quite slowly... There were not many customers, but we had to wait for a while (i think at least 15-20min?) before food was served. Everything else was self service, we offered to collect our food from the kitchen judging from how they seemed to be busy with everything but serving food to customers. Some parts of the chicken were not well seasoned

They took a full hour to prepare a meal, not large, but only for two people, and the price was very high compared to the quantity and quality. I am writing these words and I am still in the store. I have not received my meal.

Only one person on counter and one waiter to serve. And such a big and busy place. Disappointed.

The chicken and fries were good but not the rice it wasnt well cooked it was bit hard .par boiled rice doesnt taste good if its not boiled properly. It needs to be softened. We came on Friday , we had one quarter leg qith fries and one quarter breast with rice. Around around 1130.

Ok, but expensive. Nando sauce is good. The good tasted way better today. The perinaise sauce was excellent.

Food tasted good , didn t look nothing like the picture and staff weren t even help full tipped for no reason

First time trying it last week. Ordered the peri peri chicken bowl. Overpriced for what you get. The rice was not that well cooked and the chicken was dry.

The food takes so long been waiting for 1 hour and the customer services is bad aha they all rude

Very good place to visit.

Everything was perfect !!!!

Ordered a wrap, chicken and fries and took 45 minutes to prepare. Absolutely ridiculous service, no courtesy to inform that order is late or any communication what so ever. Visiting from another city but I will never go here and advise people to avoid since they really dont care about you or service.

Food is okay. Chicken sandwich was dry and fries were stale. Service is garbage. They served my five year old son apple slices with the apple core and then rolled their eyes at me when I asked for a knife. I had to get everything myself. Its offensive that they even ask for a tip.

Very rich and good prices

I was expecting better

Good place, the sauces are very spicy. The highest is at 35,000 on the scoville scale. Too bad the waitress kept her phone to her ear to serve us

The kitchen is catastrophic, sometimes I wait up to 30 minutes to collect an order, its really ridiculous, this restaurant should really be avoided employees who dont respect customers

Food was awesome. I want to highlight an exceptional customer service by Asstt. Manager Amit and Mohammad. Staff was very polite and awesome. Food was fantastic and the atmosphere was great. Every thing was perfect. Worth going it with family. Definitely recommended 10/10.

tooooo slow wait more than half an hour for a course

I had an exceptional dining experience at the restaurant on Nandos. The staff was welcoming and professional, the ambiance elegant yet comfortable. The menu offered a great variety of delicious dishes, beautifully presented, and the service was prompt and courteous. Special thanks to our server, who provided excellent service for our takeout order. Highly recommended for a memorable meal in Ottawa!

Very bad service, You stay 20 min no one talk to you, very poor please hire good people

Good food.

Service was fairly long. The other location in Ottawa is much better.

Ordered 2 bowls for takeout and when I got home half the ingredients were missing.

Possibly the worst food delivery we have experienced, ever! Ordered burger and wrap and three sides, using Uber Eats. After waiting 50 minutes (and two drivers later) the delivery eventually arrived. It was cold. The burger, wrap and fries were lukewarm, but the other two sides of garlic mash and golden cauliflower were both stone cold like they had been picked from the fridge. Both were obviously pre-cooked and stored, then should have been heated (in the container! - see photo) before delivery. We definitely will not be using any Nando s again after discovering this not so tasty fact. Don t use this store. They do not check if food is prepared as piping hot before going to the customer. They do not even cook it. This is not safe food practice. I would give less than one star if possible.

We came in for dinner, we were impressed by Brinks and Simon excellent customer service. They were very attentive and courteous. Mohamed in the kitchen made the best chicken we have ever had at Nando s. These guys are an amazing team.

Terrible service, took over 30 minutes for the most simple chicken sandwich, 3 of us were served 25 minutes later, the portions were small for the price and the fact they messed up 2 of our orders takes incredible skill. Just wow. Embarrassing.

First of all the cuttlery was dirty and had bits of food on it. Then the food came in raw, and the manager didnt care. They once again served us the same food raw, the manager still didnt care and wouldnt apologize. Ive been to many different Nandos around the world and have never experienced this kind of disrespect. All around a dirty environment and disrespectful management, do not recommend.

Best customer service ever from simo! Thanks man!!!

Nando s, why don t you just act on the review presented rather than dishing out a web address for further complaint? Anyway, I cannot use the web address provided because I am no longer in the region of your store. The store address is not listed on the form and this is mandatory information. Either act on the original information or provide links to a verified address that actually works. For reference I ordered at 18.15 on the 26th of May 2024. The order was due to be delivered by 19.10 at the latest. It was delivered at 18.58. Cold and inedible. I contacted Uber Eats and as it was delivered within the agreed time given at order, they didn t want to know. So now I am over CA$61 out of pocket. Not bad business you are doing there eh!? Crooks.

The food was really good, liked that we can choose spiciness level. A bit different that you need to order at the counter but otherwise nice spot

The food was ok but reasonably priced, the place was beautifully decorated with a great patio and location. However, placing your order is really inefficient and takes the worst qualities of both fast food and table service restaurants, and has difficulty handling a lunch rush. The benefit of waiting in line at a fast food restaurant is that it is all, for the most part, quick. The benefit of a table-service restaurant is being able to socialize with your party while you wait to place your order and while waiting to receive your food. At Nando s, you need to wait to be seated, then need to wait in line with your party to place your order (and pay), then have to grab your cutlery, and then go back to your table to wait regular restaurant times for your food. It s strange to me that at a seated restaurant where your food is brought to you that you d need to leave your table to get in line to order. Out of the 45 minutes I was there for lunch, I waited 20 minutes in line. Hanging out in a line is never as enjoyable as being properly seated. Even if it wasn t busy, this would still have been unenjoyable and awkward. Wait staff kept needing to walk through to deliver food and we needed to constantly be on the lookout to move ahead in line. It was a beautiful summer day and I spent almost half of that time waiting in a line indoors instead of on a patio in the breeze socializing with my friends. If they don t want to hire more waiters, a solution would be to have a QR code at the tables with a link to let people place their orders directly to the kitchen, so that way you can stay at your table and hangout. The arrival of food also wasn t coordinated. My meal arrived 10 minutes before the food of my two friends. They also forgot my side and then told me my meal didn t come with a side, even though the menu is pretty clear about there being a side.

The food was amazing, Im a big fan of peri peri sauces & always go for the extra hot. Im a sucker for their rice too and always choose a dish that has rice in it. Its self service, you place in your order at the cash & the server will bring you your meals. You get to grab your own sauces too.

Food here wasn t too good, the livers tasted like they were rotten. Definitely not like other Nando restaurants I ve been to.

The food is really good in terms of price. Sometimes, I feel they take too long to serve the food. I would say, the restaurant is clean and up to mark.

Unfortunately the food was cold. Fountain pop machine broke, no ice for drinks.

7pm on a weekday and was told we had to wait an hour for anything with chicken... What an absolute joke. Terrible unorganised Nandos.

The food is really good. Everyone should try the chickens

Very small portions like we were 7 adults asked for 1.5 whole chicken with sides and sides were so small like for 2 ppl max. when asked they told us thats the way it goes... we spend good amount of money and left hungry...

Went as a group of 15. The service, food, and environment were amazing. Definitely would recommend the butterfly chicken breast with roasted brussel sprouts and the garlic mash. It was delicious! The servers did an incredible job finding everyone with their right order.

Food was good, but the service is terrible. Cashier (order and pay first) was not friendly, the waiter gone and forgot to bring your food, kitchen was a drama (you can see what they re doing there). Overall even the food is good, but you get badmood after waiting for 45 minutes for your food

We really enjoyed the food. We both had salads (Spicy chicken kale ceasar and PERi ranch crunch) with half of a grilled chicken breast. Our spice level was medium and it felt like it was exactly that. For dessert we had Naughty Natas, a Portuguese custard tart and it was delicious. One different thing is that when you arrive at the restaurant, you get seated and look at the menu, however instead of the waiter taking your order, you go up front, order and pay and your food is brought to your table number. Parking: Its in the downtown, so parking can be challenging. On very busy days, we park in the City Hall underground parking that is quite affordable after 6pm Mon-Fri and it is free on the weekends. Kid-friendliness: They have highchairs.

Don t bother ordering takeout from them at this location. All 3 of my orders have been missing something plus the chicken is super chewy and fatty here vs other locations. Twice I ordered the chicken sandwich that is meant to come with coleslaw and all they send is chicken and bread. Would always order from Merivale before they left Uber and never had a single item missing down to the sauce whereas I ve ordered perinaise twice from Elgin and never received it (pretty steep considering you charge nearly $3 for a tiny sauce then never even give it). Also the side sizes here are absurd, they give less than half of what other locations give you. Definitely go to the other location for a way better experience.

Waited 30 minutes to be attended and seated. Waited another 30 minutes in line to place my order and their staff couldnt figure out if they had any chicken left or not. They kept asking each other and making rounds to the kitchen but still they couldnt figure it out. Highly unprofessional. At least learn to respect your customers and their time. Learn to communicate and most importantly, learn to have enough chicken

I am shocked. I have never seen anything like this before. When I went to grab their free sauces I quickly got intercepted by a worker who excessively FORCED me to only take one. Very disappointed, will avoid this location.

Strange place, no talble service, but several waiters wondering about aimlessly We ordered 5 wings and a veggie burger, only one other table. It took 50 mins The wings were cold

Great food, nice staff, but total jerk of a manager. Zero regard for customer service. Nandos deserves a better leader at this location!

The chicken was fine. The french fries were excessively salty. Would never order that again.

Super SUPER slow service. It took them an hour to serve our food. The staff is super lazy, slow and rude. The hostess threw the menus on the table, she didnt seem to want to be there. She had cleaned the table, but it was still dirty, left the previous customers fries on there. The food is good, the large sides are false advertisement (theyre the size of a miso soup bowl for reference). All this to say, because of this service, we wont be coming back.

Only thing worse than the food is the service

All very rich...

Chaos!! I came here today Saturday at 3 PM. Worse Nandos i have ever been too. The service is horrible, and tables are not cleaned. There is no service, and they cant even give you forks.. If i was you i would avoid this place and eat somewhere else . I had to get up and go get water myself, get up and try to find utensiles to eat.. get up to get my ketchup.. like why did i even tip you. They make u pay and then you notice all this

Poor customer service

Worst Nandoos Restaurent outlet ever visited. Not recommended this place at all. Supervisor also supporting to the staff who are not ready to extend good customer service. Most of the items such as fountain drinks, rice etc which is in the menu were not available. Dishes and cutleries were not cleaned. Very bad experience .

If anyone suggests you that you will regret if you don t try the famous Nando s piripiri chicken, that person is not lying. However, never come to this branch. The quality of this branch was never top class but now, after covid, it s one of the worst places to eat low quality food paying roughly $30 per person. No quality of customer service, bad smell inside, tables are dirty and sticky, they don t clean them very well after previous customer leaves the table, cold-drink machine refrigerator doesn t work most of the time, they don t have money to buy a new fridge. Food taste is down compared to what it was before Covid.

The flavor was decent, but the portion size was lacking, and the service was terrible. My order came after 43 mins. They didnt even offer water neither plates on time. I ordered a family platter, but it only came with four ( small )chicken pieces and a handful of fries, all for $68 plus tip. The order taker was going outside and waping on shift and using phone instead of customer service.

They ran out of leg pieces which should be a staple at nandos. This is still forgivable. However the staff was truly unhelpful towards us. They did not refund our order on request as the drink they gave was luke warm. Only one staff member served us with a smile and we are grateful for his assistance. The outdoor seating had a nice view. Ultimately we will not be returning to this location!

Terrible service. Don t go

I visited Nando s today and had a mixed experience. The food was great, but unfortunately, the service left much to be desired. Despite noticing tap water available at other tables, it took multiple requests before we were finally served water. Additionally, the waitress was unfriendly, and one of the staff who took our order came across as rude. It s also important to note that payment is required upfront before food is served. Make sure to consider how much you tip, as it seemed to influence the staff s demeanor.

The food is amazing. It can fill you up but without the need of a take-out box. Just a heads-up, you order by going up to the cash and servers will bring you to the food. The price is really good, I got the burger with fries for about $12, much better than most restaurants. They have a great variety of Peri-Peri chicken and other things Portuguese-African, especially the desserts. Additionally, you can control the spice level in your dishes. Lastly, a very important thing, the ambiance is amazing, it s super chill, the music is very nice and the design of the whole restaurant is super pretty and you won t see anything else like this in Ottawa.

Was standing for a bit and then was guided to a table with my family. I was not told I had to go up and order then they would bring my food. I waited 10 minutes and realized Noone was coming to the table. I finally ordered up front then took atleast 45 minutes to get our food. I only ordered a whole chicken and 3 sides. Service was poor. I also had to remind the women working there that I ordered water for the table, which she completely forgot about. The food was good though!

I was picking up an order for which I had to wait 40 mins. Upon finally receiving the order there were items missing that had to be remade upon me informing the management which took another 25 mins. Hoping this was the end of it, I came home only to find my chicken to be charred to the extent that it was burned and black with ashes on it! I still took a bite but it was actually bitter from the burning. Terrible quality and poor service. I have visited the franchise in 3 other countries as well but never had such a bad experience. Really disappointed as I am a regular customer but I don t think I will be returning soon

Tried their peri peri rainbow bowl yesterday...chose thighs and the chicken was tender and juicy...the place could use some more attention to cleaning and getting the right orders in time but overall I was pleasantly surprised... Ill be coming again for sure!

Had a really bad experience at the store yesterday, Me and my boyfriend went out to have dinner after a long day at work just to wait for an hour for our food. We were told it would take 20 mins for the thighs, my boyfriend got his food and I had to ask the staff to see if my order was running late, turns out they completely forgot about it. Waited a total of an hour to get my food, for that hour, no staff came by to check. Manager came by after to apologize and offered coupons/ free food. My boyfriend was done with his food, so I had to get my food to go. The food was perfect, melted all my frustration but service needs to get better.

I have to rewrite my 5 star review from 6 years ago. I went in recently with some colleagues. We went in at a decent lunch time. There were plenty of empty seats and enough lead time to get our food on time. We waited about 1hr until someone came by to say it should be 2 mins. More time went by and we had to flag someone down. We said we had been waiting more than an hour. They said we werent there that long in a very condescending tone. My colleague then went to the manager to get any sort of explanation why others got their food before us. They gave a half hearted apology. Our colleagues had to leave early. We had decided to get a refund for everyone and leave. If you were thinking of going to this location, just avoid. There were people who ordered through the phone waiting for a long time too. Total mismanagement and borderline discriminatory practice from the staff. I was confident bringing my colleagues here. Now I will tell people to steer clear and go to pilli pilli on Dalhousie. A very disappointing downfall to this once great restaurant.

Having managed in the food industry before it s very obvious that the place is severely understaffed. The workers were more concerned with our wait time than we were. Heard so much about nando s and i understand management wants to buy their second G wagon this year but some extra pair of arms are much needed.

The dishes were delicious, just missing the Portuguese atmosphere

If you really must have the alright food here, dont eat in - do an online order and pick it up. Terrible front of house. Zero urgency, everyone walking and moving slow like theyre on sleeping pills. Zero initiative. Every employee looking around like they need guidance and direction, clearly zero leadership. Dirty tables took forever to clean and customers waited in line to order for so long I saw multiple leave. The person taking orders behind the counter was very unsociable and her entire face and attitude was leave me alone, I dont want to be here. Food ready from the kitchen was waiting on the counter to be delivered by front of house for a long time. The downer vibe was infectious and every customer looked uneasy.

Food was good, service was weak and the resto is dirty!!! Floor, tables and menus are dirty and sticky, staff dont wash their hands and they pick up floor waste with their hands. I was told by friends the other Ottawa location is completely different! The resto sign outside is about to fall down / over, it looks dangerous, someone will get hurt when it does fall. Management needs to clean this place up or this location will get closed down!! Their hot sauce is unique and tasty! We visited the Elgin location in Ottawa. BTW at this location you need to order at the front of the resto, not at your table... We didnt know that, so we sat at our table until someone told us (15 minutes after we arrived!!!) Parking: Street parking seems to be VERY limited

Nandos is hands down my go-to place for mouthwatering peri-peri chicken! The ambiance is vibrant and inviting, perfect for a casual hangout or a cozy dinner. The staff are always friendly and attentive, ensuring a delightful dining experience. But its the food that steals the show every time! From their succulent flame-grilled chicken to their tantalizing peri-peri sauces, each bite is a burst of flavor that keeps me coming back for more. Whether youre a spice enthusiast or prefer something milder, Nandos has something for everyone. Highly recommend!