Towngate Plaza in Ottawa

One of the best lounges in town

This place is causing Medical Doctors office and staff second hand smoke and sickness against Ministry of Labor & BYLAW regulations, Gross & disrespectful to others in building!! Shut it Down

Loved the mint lemonade smoothie was truly best ive had.

- Overcrowded and full of second hand smoke - Weird entry (feels like you re entering an illegal establishment), and they force you to buy one hookah per two people, even if you don t smoke. Food

Horrible experience stay away from Sufra!!! The owner was super disrespectful and didn t let us know what time they closed after letting us buy a shisha when they were closing. He got very angry when we asked him why he didn t let us know the closing time and said he d charge extra if we keep talking This place doesn t deserve a single customer after the way the owner acted

The best hookah bar in Ottawa just got even better with a new location

Saturday Night showed up to patron at original location on the corner. Got bounced when location was only half full. Directed to new location by staff 2446 building near Pet Hospital. Second floor. Can access via elevator, but sketchy fire stairs at service shipment doc behind pet hospital lead up to the new establishment on the left hand side, Black door. Not informed by Staff on the corner unit to the right of the vape store that I would be told it is not open and they expect reservations. Kind of shifty activity. Usually Shisha lounges are welcoming

Useless shisha and v bad service Tried it twice but its same thing

Nice new place with a bad service

Nice place in all city i like the customer service

One of the best place in Ottawa , nice service and best shisha in town and NAJIB is the best

Nice place and good shisha I love the place , zaher and najib is the best

Best place in all city and v good customer service

Best customer service

Love this spot!!! The owners are very welcoming and they take a good care of you. Excellent customer service!!

The Service is PATHETIC Average shisha Food

Extremely disappointing customer service. It was the worst customer experience I ve encountered. From the moment I stepped in, the atmosphere felt unwelcoming. The staff seemed disinterested and unresponsive. It s disheartening to see such a lack of professionalism. Never going back.

Nice place

Sufra is the best shisha lounge in all of Ottawa! Najib is the best

Nice place to enjoy your shisha and relax or work on a project. The cost is reasonable when compared to other places in Ottawa or Montreal. It gets noisy at times, though.

Awesome Cafe and lounge, we enjoyed a lot. Nice and friendly staff. Excellent service.

Nice place

Very nice place with professional service and employees. I will always visit again and again!

I had the absolute greatest experience at Sufra Cafe and Lounge. It was my first time there and I was not disappointed! The staff were very professional.

Absolutely beautiful place and excellent customer service. I encourage everyone to experience.

The best Sheesha I had in Ottawa - Najeeb and his team take good care of customers and the Sheesha is just great!

Nice place with a warm and great atmosphere. Service was amazing

Amazing services, beautiful setup and great hospitality. Highly recommended.

Great sheesha place with an amazing collection of sheesha flavours complimented by karak chai and green tea.

Amazing vibes, awesome shisha experience, the absolutely best karak chai (and many other tea/coffee options) and the most hospitable customer service. 10/10 would return again and would recommend everyone to give it a try!

The owner went above and beyond our expectations. They have a wide variety of hookah selections. The karak Chai was amazing along with cake rusk. Well done guys. Absolutely outstanding customer service. Highly recommended and will definitely be back.

love the customer service, they were amazing.

Had the best experience ever. The best shisha in town with clean environment, excellent customer service and fun vibe. Highly recommended.

Great vibes and awesome tea.

Best hookah in Ottawa

Been here three times and every single time they have given an amazing service be it the Sheesha or the beverages. I would recommend the Doodh Patti for sure to try. All the best for the business venture and hope to visit more and more in the future.

Okay two parts to this. The positive: I m honestly blown away at how incredible the pipes are here. The flavour is great. Probably the best shisha in the city right now. The bad: Go here if you want your ears to bleed. Why does every shisha place ever think they need to absolutely blast music? It s not a club. We go there to chat with our friends and have conversations. Instead, I could barely hear myself think let alone what the person across from me was saying, and left with a headache. I even asked them to turn it down at one point, and it was turned down for about two songs, then started getting blasted even louder. This city just needs a calm shisha spot. Disappointing because the shisha is actually amazing.

New furniture, clean space and good service! The shisha was really good as well.

Amazing Lounge. The owner was very friendly even though we were new to hookah. Awesome vibes, it was nice and calm when we went in, people just chilling on their laptops. We got the karak chai and baklava and it was super tasty. I recommend their Watermelon huqqa

Terrible costumer service. Guy consistently comes and tells you to buy more things or you have to leave.

The best cafe in Ottawa, it s nice and clean place I ever seen, the staff are very friendly.

That s the best place cafe in the whole Ottawa city

The best shisha place around ottawa

A place to avoid ! The manager is absolutely not welcoming and it is mandatory to smoke chicha, otherwise you are not welcome.

An absolutely bad experience, the manager is not welcoming, an hour of driving for nothing. Me and my friend were refused to stay for one reason only we must have a shisha/hooka!! This has never happened to me in any cafe!! Bad plan unfortunately!!!!

Great Shisha amazing staff chill vibe 10/10

Not bad

Will absolutely be back. The cleanest shisha place in town with immaculate service. I hope they stay consistent because if they do they will definitely succeed! Great job.

The best shisha place in Ottawa

This place has a great vibe! Will be back, hope they add some snacks to their menu

Beautiful store and the workers are very friendly and nice

My wife came here today with her friend. This business does not respect women but also doesn t know how to give proper customer service or train their workers. If the manager hasn t learnt that, he certainly will not pass the skills onto people he hires. Please please do not go here as they will make you pay for a service you do not get as well as forcing you to add things into your bill you do not want. Customer service is highly valued in businesses and if you want to have a high clientele you should not be rude to everyone who comes through the door. Other shisha lounges in the city are better and will apologize for their wrongdoings.

Very poor experience here. If I can give 0 stars I would! We came in and we got our shishas and everything was fine but all the workers INCLUDING the manager are very rude. Shisha is good but customer service is very poor. Never coming here again. Forcing customers to pay for a service that was not received.

Very friendly staff , great atmosphere! Prices are more than reasonable! they have a large patio in the back, great place during summer and friends get-together! Tea was just fantastic!!

Nice place to smoke Hocka and have tea and coffee Party of 8, place is 9/10 clean but all beverages were canned so clean Hokka is not tobacco based so does not have same effect They have nice tent for outdoors

My go to place ( Sufra Cafe and Lounge) The cleanest and best shisha in Ottawa, awesome patio setup outside a very friendly staff and great professional customer services. Highly recommend it.

Great place and service but the chairs are a tad uncomfortable.

Its a good place for hooka lovers. Chai (tea) is a must try

Waiter fought with me and my friends. Customer service is horrible and rude employees.

Very very bad customer service and very rude and they disrespect the customer.

Slow service and bad customer service

best Shisha lounge in Ottawa city

Best place in town

Best service and quality Shisha in all City

Best customer service and the shisha is amazing

Best shisha in Ottawa, friendly employees and best customer service. definitely will be back highly recommended

Fast and friendly service, chill atmosphere.

Nice place and good staff Need more items in the menue

First class service and Shisha. Their Chai is a must try !

Great place, great people. Best place to be if you re looking for a good time with friends.

Best shish lounge in all city, thank you for excellent customer service

Owner was very rude, no manners, no customer service ethics. His attitude was very disrespectful despite we sit there at least twice a week and we had some guests from Montreal. Last time we go there. Advice for that owner: Learn how to treat your customers!

We arrived at the place we met the owner Zohier he is extremely rude person says you most order 2 shisha per table if you don t order then leave and don t come here it s was really bad experience and not welcoming in that place I don t recommend it

I don t recommend the place the owner of it extremely rude he he is putting his own believable he personally came fired me and my guest if we don t order 2 hookah we have to leave the table and don t come back unfortunately was really shame and pleasant experience in front of my friends.

So bad experience specially the manger or the owner he extremely rude with customers the staff he rudely ask you to leave if you don t order what the owner want you to order and ask you to not come back unfortunately had such bad service and I was asked to leave because I didn t want to order what I was forced on shameful

Amazing service, fantastic quality on shisha and friendly atmosphere.

Ambience is OK OK, better than Sindbad though. I mean you cant find better place in Ottawa other than Sufra. Price of hookah is more compare to other places. Weekends they are busy, its better to book your spot in advance.

Is the best

Nice spot with good selections.

Amazing place