Towngate Plaza in Ottawa

2446 Bank St, Ottawa, ON K1V 1A4, Canada

★★★★☆
(130 reviews)
Categories: Coffee shop Cafe Lounge Restaurant
Address
2446 Bank St, Ottawa, ON K1V 1A4, Canada
Plus Code
9923+XR Gloucester, Ottawa, ON, Canada
Time Zone
America/Toronto

Business Hours

Monday
5 PM–2 AM
Tuesday
5 PM–2 AM
Wednesday
5 PM–2 AM
Thursday
5 PM–2 AM
Friday
5 PM–3 AM
Saturday
5 PM–3 AM
Sunday
5 PM–2 AM

Services

Service options
Outdoor seating Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating
Offerings
Alcohol Coffee
Dining options
Seating
Amenities
Bar on site Toilets
Atmosphere
Casual
Crowd
Groups
Payments
Credit cards

Photos

Reviews

4.1
★★★★☆
130 reviews

Most Mentioned

shisha (38) atmosphere (7) karak chai (4) patio (4) manager (3) business (3) second hand smoke (2) board games (2) hope (2) building (2)
5 stars
89
4 stars
13
3 stars
6
2 stars
2
1 stars
20
★★★★★
June 16, 2024

I dont smoke Shisha, just came for tea. Manager is super accommodating. Neymat dude is always promt on service, makes sure there are no errors, and simply is a down to earth guy.

★★★★★
February 8, 2024

One of the best shisha places I’ve been in Ottawa, their new place is much bigger and prettier than the old one. Amazing service, good prices and great atmosphere. Highly recommended!!

★★★★★
February 5, 2024

Best shisha place in ottawa hands down. The atmosphere is unmatched. Good vibes.

★★★★★
February 5, 2024

Great team! so warm and welcoming. Make you feel like home. The business owners are kind and humble. My favourite place to play board games and hangout with my gang. Great vibe.

★★★★★
September 10, 2023

Favourite lounge in Ottawa! They have the best service, shisha, and atmosphere. 10/10 recommend to come here!

★★★★
August 6, 2023

Amazing Hokkah place in south end of Ottawa at Bank street. LadyKiller is the amazing flavor must try. Staff is amazing. Great seating area with good atmosphere. They have large outdoor seating which gives amazing vibe. You can ask for some board games or cards to play.

★★★★
July 2, 2023

Great atmosphere, they have a large patio in the back parking lot. The staff was super nice and helpful but the Shisha was not the best.

★★★★★
March 14, 2023

Awesome place to smoke shisha in Ottawa. Seems to be a new place. Try the paan mint flavor, it's fresh!! Definitely my go to place whenever in Ottawa. Totally recommend it. Service is great and friendly.

★★★★★
Local Guide
June 21, 2024

One of the best lounges in town

May 21, 2024

This place is causing Medical Doctors office and staff second hand smoke and sickness against Ministry of Labor & BYLAW regulations, Gross & disrespectful to others in building!! Shut it Down

★★★★
Local Guide
April 21, 2024

Loved the mint lemonade smoothie was truly best ive had.

★★★
April 21, 2024

- Overcrowded and full of second hand smoke - Weird entry (feels like you re entering an illegal establishment), and they force you to buy one hookah per two people, even if you don t smoke. Food

March 21, 2024

Horrible experience stay away from Sufra!!! The owner was super disrespectful and didn t let us know what time they closed after letting us buy a shisha when they were closing. He got very angry when we asked him why he didn t let us know the closing time and said he d charge extra if we keep talking This place doesn t deserve a single customer after the way the owner acted

★★★★★
Local Guide
March 21, 2024

The best hookah bar in Ottawa just got even better with a new location

February 21, 2024

Saturday Night showed up to patron at original location on the corner. Got bounced when location was only half full. Directed to new location by staff 2446 building near Pet Hospital. Second floor. Can access via elevator, but sketchy fire stairs at service shipment doc behind pet hospital lead up to the new establishment on the left hand side, Black door. Not informed by Staff on the corner unit to the right of the vape store that I would be told it is not open and they expect reservations. Kind of shifty activity. Usually Shisha lounges are welcoming

Local Guide
February 21, 2024

Useless shisha and v bad service Tried it twice but its same thing

February 21, 2024

Nice new place with a bad service

★★★★★
February 21, 2024

Nice place in all city i like the customer service

★★★★★
February 21, 2024

One of the best place in Ottawa , nice service and best shisha in town and NAJIB is the best

★★★★★
February 21, 2024

Nice place and good shisha I love the place , zaher and najib is the best

★★★★★
February 21, 2024

Best place in all city and v good customer service

★★★★★
February 21, 2024

Best customer service

★★★★★
February 21, 2024

Love this spot!!! The owners are very welcoming and they take a good care of you. Excellent customer service!!

February 21, 2024

The Service is PATHETIC Average shisha Food

February 21, 2024

Extremely disappointing customer service. It was the worst customer experience I ve encountered. From the moment I stepped in, the atmosphere felt unwelcoming. The staff seemed disinterested and unresponsive. It s disheartening to see such a lack of professionalism. Never going back.

★★★★★
January 21, 2024

Nice place

★★★★★
January 21, 2024

Sufra is the best shisha lounge in all of Ottawa! Najib is the best

★★★★
Local Guide
January 21, 2024

Nice place to enjoy your shisha and relax or work on a project. The cost is reasonable when compared to other places in Ottawa or Montreal. It gets noisy at times, though.

★★★★★
January 21, 2024

Awesome Cafe and lounge, we enjoyed a lot. Nice and friendly staff. Excellent service.

★★★★★
December 21, 2023

Nice place

★★★★★
December 21, 2023

Very nice place with professional service and employees. I will always visit again and again!

★★★★★
December 21, 2023

I had the absolute greatest experience at Sufra Cafe and Lounge. It was my first time there and I was not disappointed! The staff were very professional.

★★★★★
December 21, 2023

Absolutely beautiful place and excellent customer service. I encourage everyone to experience.

★★★★★
December 21, 2023

The best Sheesha I had in Ottawa - Najeeb and his team take good care of customers and the Sheesha is just great!

★★★★★
December 21, 2023

Nice place with a warm and great atmosphere. Service was amazing

★★★★★
Local Guide
December 21, 2023

Amazing services, beautiful setup and great hospitality. Highly recommended.

★★★★★
Local Guide
December 21, 2023

Great sheesha place with an amazing collection of sheesha flavours complimented by karak chai and green tea.

★★★★★
Local Guide
December 21, 2023

Amazing vibes, awesome shisha experience, the absolutely best karak chai (and many other tea/coffee options) and the most hospitable customer service. 10/10 would return again and would recommend everyone to give it a try!

★★★★★
Local Guide
December 21, 2023

The owner went above and beyond our expectations. They have a wide variety of hookah selections. The karak Chai was amazing along with cake rusk. Well done guys. Absolutely outstanding customer service. Highly recommended and will definitely be back.

★★★★★
Local Guide
December 21, 2023

love the customer service, they were amazing.

★★★★★
December 21, 2023

Had the best experience ever. The best shisha in town with clean environment, excellent customer service and fun vibe. Highly recommended.

★★★★★
Local Guide
December 21, 2023

Great vibes and awesome tea.

★★★★★
Local Guide
December 21, 2023

Best hookah in Ottawa

★★★★★
Local Guide
December 21, 2023

Been here three times and every single time they have given an amazing service be it the Sheesha or the beverages. I would recommend the Doodh Patti for sure to try. All the best for the business venture and hope to visit more and more in the future.

★★
December 21, 2023

Okay two parts to this. The positive: I m honestly blown away at how incredible the pipes are here. The flavour is great. Probably the best shisha in the city right now. The bad: Go here if you want your ears to bleed. Why does every shisha place ever think they need to absolutely blast music? It s not a club. We go there to chat with our friends and have conversations. Instead, I could barely hear myself think let alone what the person across from me was saying, and left with a headache. I even asked them to turn it down at one point, and it was turned down for about two songs, then started getting blasted even louder. This city just needs a calm shisha spot. Disappointing because the shisha is actually amazing.

★★★★★
Local Guide
December 21, 2023

New furniture, clean space and good service! The shisha was really good as well.

★★★★★
Local Guide
December 21, 2023

Amazing Lounge. The owner was very friendly even though we were new to hookah. Awesome vibes, it was nice and calm when we went in, people just chilling on their laptops. We got the karak chai and baklava and it was super tasty. I recommend their Watermelon huqqa

December 21, 2023

Terrible costumer service. Guy consistently comes and tells you to buy more things or you have to leave.

★★★★★
December 21, 2023

The best cafe in Ottawa, it s nice and clean place I ever seen, the staff are very friendly.

★★★★★
December 21, 2023

That s the best place cafe in the whole Ottawa city

★★★★★
December 21, 2023

The best shisha place around ottawa

December 21, 2023

A place to avoid ! The manager is absolutely not welcoming and it is mandatory to smoke chicha, otherwise you are not welcome.

December 21, 2023

An absolutely bad experience, the manager is not welcoming, an hour of driving for nothing. Me and my friend were refused to stay for one reason only we must have a shisha/hooka!! This has never happened to me in any cafe!! Bad plan unfortunately!!!!

★★★★★
Local Guide
December 21, 2023

Great Shisha amazing staff chill vibe 10/10

★★★
Local Guide
December 21, 2023

Not bad

★★★★★
December 21, 2023

Will absolutely be back. The cleanest shisha place in town with immaculate service. I hope they stay consistent because if they do they will definitely succeed! Great job.

★★★★★
Local Guide
December 21, 2023

The best shisha place in Ottawa

★★★★★
December 21, 2023

This place has a great vibe! Will be back, hope they add some snacks to their menu

★★★★★
Local Guide
December 21, 2023

Beautiful store and the workers are very friendly and nice

December 21, 2023

My wife came here today with her friend. This business does not respect women but also doesn t know how to give proper customer service or train their workers. If the manager hasn t learnt that, he certainly will not pass the skills onto people he hires. Please please do not go here as they will make you pay for a service you do not get as well as forcing you to add things into your bill you do not want. Customer service is highly valued in businesses and if you want to have a high clientele you should not be rude to everyone who comes through the door. Other shisha lounges in the city are better and will apologize for their wrongdoings.

December 21, 2023

Very poor experience here. If I can give 0 stars I would! We came in and we got our shishas and everything was fine but all the workers INCLUDING the manager are very rude. Shisha is good but customer service is very poor. Never coming here again. Forcing customers to pay for a service that was not received.

★★★★★
December 21, 2023

Very friendly staff , great atmosphere! Prices are more than reasonable! they have a large patio in the back, great place during summer and friends get-together! Tea was just fantastic!!

★★★★
Local Guide
December 21, 2023

Nice place to smoke Hocka and have tea and coffee Party of 8, place is 9/10 clean but all beverages were canned so clean Hokka is not tobacco based so does not have same effect They have nice tent for outdoors

★★★★★
December 21, 2023

My go to place ( Sufra Cafe and Lounge) The cleanest and best shisha in Ottawa, awesome patio setup outside a very friendly staff and great professional customer services. Highly recommend it.

★★★★
December 21, 2023

Great place and service but the chairs are a tad uncomfortable.

★★★★
December 21, 2023

Its a good place for hooka lovers. Chai (tea) is a must try

December 21, 2023

Waiter fought with me and my friends. Customer service is horrible and rude employees.

December 21, 2023

Very very bad customer service and very rude and they disrespect the customer.

December 21, 2023

Slow service and bad customer service

★★★★★
December 21, 2023

best Shisha lounge in Ottawa city

★★★★★
December 21, 2023

Best place in town

★★★★★
December 21, 2023

Best service and quality Shisha in all City

★★★★★
December 21, 2023

Best customer service and the shisha is amazing

★★★★★
December 21, 2023

Best shisha in Ottawa, friendly employees and best customer service. definitely will be back highly recommended

★★★★★
Local Guide
December 21, 2023

Fast and friendly service, chill atmosphere.

★★★★
Local Guide
December 21, 2023

Nice place and good staff Need more items in the menue

★★★★★
Local Guide
December 21, 2023

First class service and Shisha. Their Chai is a must try !

★★★★★
December 21, 2023

Great place, great people. Best place to be if you re looking for a good time with friends.

★★★★★
December 21, 2023

Best shish lounge in all city, thank you for excellent customer service

December 21, 2023

Owner was very rude, no manners, no customer service ethics. His attitude was very disrespectful despite we sit there at least twice a week and we had some guests from Montreal. Last time we go there. Advice for that owner: Learn how to treat your customers!

December 21, 2023

We arrived at the place we met the owner Zohier he is extremely rude person says you most order 2 shisha per table if you don t order then leave and don t come here it s was really bad experience and not welcoming in that place I don t recommend it

December 21, 2023

I don t recommend the place the owner of it extremely rude he he is putting his own believable he personally came fired me and my guest if we don t order 2 hookah we have to leave the table and don t come back unfortunately was really shame and pleasant experience in front of my friends.

December 21, 2023

So bad experience specially the manger or the owner he extremely rude with customers the staff he rudely ask you to leave if you don t order what the owner want you to order and ask you to not come back unfortunately had such bad service and I was asked to leave because I didn t want to order what I was forced on shameful

★★★★★
Local Guide
December 21, 2023

Amazing service, fantastic quality on shisha and friendly atmosphere.

★★★
December 21, 2023

Ambience is OK OK, better than Sindbad though. I mean you cant find better place in Ottawa other than Sufra. Price of hookah is more compare to other places. Weekends they are busy, its better to book your spot in advance.

★★★★★
Local Guide
December 21, 2023

Is the best

★★★★★
Local Guide
December 21, 2023

Nice spot with good selections.

★★★★★
Local Guide
December 21, 2023

Amazing place