Burgers n' Fries Forever in Ottawa

329 Bank St, Ottawa, ON K2P 1X9, Canada

★★★★☆
(2006 reviews)
Categories: Restaurant American restaurant Fast food restaurant

About

We're big believers in burgers n' fries being a tasty canvas to showcase all kinds of fun and craziness. We believe food can create powerful emotions and memories that can last forever. We want to be your BFF, no matter where you're from, or what you believe in. We feature AAA Angus chuck patties that are handballed and smashed to form a juicy patty with a beautiful crust on brioche buns. We hand-cut and double fry PEI russet potatoes and make all of our sauces in house. Our menu is fully halal and has vegan, gluten-free, and dairy free options. After all, what are BFFs for!

Website
burgersnfriesforever.com
Address
329 Bank St, Ottawa, ON K2P 1X9, Canada
Plus Code
C873+PV Somerset, Ottawa, ON, Canada
Time Zone
America/Toronto

Business Hours

Monday
11:30 AM–12 AM
Tuesday
12–8 PM
Wednesday
Closed
Thursday
3 PM–12 AM
Friday
11:30 AM–2 AM
Saturday
11:30 AM–2 AM
Sunday
11:30 AM–2 AM

Services

Service options
No-contact delivery Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance
Offerings
Halal food Late-night food Vegan options Vegetarian options
Dining options
Lunch Dinner Catering Counter service Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly LGBTQ+ friendly Transgender safe space
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Paid street parking

Photos

Reviews

4.2
★★★★☆
2006 reviews

Most Mentioned

poutine (95) halal (70) patty (64) dipping sauce (26) joints (13) chipotle (8) shroom (7) beef bacon (6) samurai (5) smokehouse (5)
5 stars
1101
4 stars
482
3 stars
194
2 stars
92
1 stars
137
December 7, 2024

I had high hopes when ordering from this restaurant, but the experience was nothing short of frustrating. First, the packaging was terrible. food arrived spilled, and the containers were flimsy and poorly sealed. By the time it got to me, half of the order was a mess, and some items were completely inedible.Delivery was also a letdown. It took far longer than the estimated time, and when I tried to contact customer support for an update, I was met with unhelpful responses and long wait times. The staff seemed indifferent and did not offer any solutions or compensation for the issues.I expect better from a restaurant at this price point. Sadly, this will be my first and last time ordering from here.

★★★★★
October 28, 2024

Don't let the worn down look especially from the outside fool you. The burgers are so delicious, and freshly made. Had the Cajun cheese fries they were amazing! Note that this isn't a fast food place patties are freshly made so you're going to be waiting for your food.

★★★★
September 10, 2024

Great Shroom burger. The staff are kind and helpful too. Don’t recommend the original though as there are far better options. Fries are really good and natural. Lowkey Bff sauce isn’t that good. It has a dill/pickle flavour which doesn’t go that well with the sandwich.

★★★★★
August 26, 2024

I really liked the milk shake, burger was decent, prices are a little steep, but not out of the ordinary for a burger joint. Overall good experience. Had to park on the street so during the day might be difficult and seating was decent.

★★★★★
July 28, 2024

I recently visited Burger n' Fries Forever and had an amazing experience! The burger was juicy and packed with flavor, and the fries were perfectly crispy and seasoned. The portion sizes were generous and very satisfying. The staff was incredibly friendly and provided excellent service, making the visit even more enjoyable. The restaurant's atmosphere was vibrant and welcoming. I highly recommend Burger n' Fries Forever to anyone looking for a delicious burger and fries in a great setting. I'll definitely be coming back!

★★★★
July 25, 2024

The burgers from this place slap, the smashed patties are crisp and juicy, the vegetables are fresh, the fries are nice crispy and salted. They have a decent variety of burgers, chicken items, and poutine. If you're looking for food for a decent price, they offer a lunch special which I believe is Monday-Friday from opening time until 2pm? I don't remember the price exactly but the items include their single burger, fries, and a canned drink.

★★★
June 20, 2024

Overall rating 5/10 The atmosphere is very mundane, it’s not clean, when we went we had to order online, they took forever to finish 2 smash burgers, the beef bacon in the burger was very dry and chewy which ruined the burger, the burger itself would’ve been very good without the beef bacon, their fries are cut in very small pieces to the point it’s not enjoyable anymore. might give it a try again in their other store.

★★★★★
May 13, 2024

- Shrooms Burger was absolutely delicious. One of the fav burgers i’ve tried thus far in Ottawa. Fries were decent. - Staff are very friendly but very busy. The tables had trash and sauce on them and we asked the employees if we could clean the table ourselves (or if they could do it if they had time).

★★★★★
December 22, 2024

Incredible Service and Food. We submitted a large order and the staff were incredibly friendly, patient and kind enough to even load it into our car. The food was tasty and cooked perfectly. All the kids and staff of our org were raving at how good it was. Koodos to the team and excellent job with such a big order. Appreciated! Vegetarian options: Beyond meat vegan patties. Dietary restrictions: They had gluten-free buns and ensured it was properly labelled and separate. Beyond meat vegan patties as well.

★★★★★
December 19, 2024

Amazing food and great customer service

★★
Local Guide
December 16, 2024

Pkace used to be a major fave back in 2016-2020 but has fallen considerably. Fries should not be cold and stiff 5 minutes after purchase. Also, dont charge a processing fee to order online. You lose customers and waste your staffs time processing orders in person instead

★★★★★
December 16, 2024

Slaps too hard. Better than Mattie s Patty s. Holy. Need a bottle of their chipotle dip

★★★★★
December 16, 2024

Food came quickly, made right in front of you, was really good. We had the melt burger and elegant fries

★★
Local Guide
December 16, 2024

I heard that taxes on restaurants were supposed to be waived for two months, but when I visited this place, taxes were still applied. I asked the staff about it, but I didn t receive a clear explanation. I hope they update their policies or clarify if this is a mistake.

★★★★★
December 9, 2024

I tried both the American and Melt burgers. One of the top burgers I ate in my whole life. Definitely recommend!

★★★★★
December 2, 2024

Food was delicious Go to late night bite burger craving fix. Food

November 23, 2024

HORRIBLE BURGERS!!! Soggy, flavourless, lettuce is horrible quality. I don t know what happened to this place but it is FAR from what it was 10 years ago. Gross and avoid at all costs!!!

Local Guide
November 23, 2024

All greasy and burned beef !

★★★★
Local Guide
November 23, 2024

Music is too loud in there but the food is really good Wheelchair accessibility: No Food : 5/5 |

★★★
November 23, 2024

After waiting for the 25 minutes, I got an undercooked meat in burger. Unfortunately.

★★★★★
Local Guide
November 23, 2024

Great service

★★★★★
Local Guide
November 23, 2024

Quantity and quality are amazing

★★★
Local Guide
October 23, 2024

Its a little pricey for what you get.

★★★★★
Local Guide
October 23, 2024

Great food - mid expensive - not too clean

★★★★★
Local Guide
October 23, 2024

Too good!

★★★★★
October 23, 2024

I was trying to take a picture of the burger. It was so delicious that I ate it all. I also recommend it to travelers looking for something simple but delicious.

October 23, 2024

Black workers are very bad service, they are not nice to us

October 23, 2024

I go hear with my family the place say no cash only card that is so un Canadian like what was this owner thinking so you cant eat if you have no bank ya sure

★★★★★
Local Guide
October 23, 2024

Dont let the modest looks (especially from outside) of the restaurant mislead you in any way because this place serves one of the best burgers in town! The food is delicious and the staff is friendly! Definitely recommend this place and Ill go back for sure!

★★★★★
October 23, 2024

Great food and amazing staff. Its a bit remenesent of a local diner I used to go to

★★★★★
September 23, 2024

Food was good !

★★★★★
September 23, 2024

Best smash burger place in Ottawa

★★★★★
September 23, 2024

Burger was amazing, fries were amazing, expectations were exceeded I give y all 12/10 for the food. The music is too loud and not so sensory friendly so not really a fan of that. Had a hard time ordering but the food made up for the awkward experience. Will deffo come back <3

★★★★★
September 23, 2024

AMAZING FOOD !! Burgers ARE MUAH Food

★★★★
Local Guide
September 23, 2024

Freshly prepared and pretty decent taste. Its a little too salty in the seasoning, but was still enjoyable.

★★★★★
September 23, 2024

Benjamin and david had an amazing customer service with amazing food. Very disciplined and good

September 23, 2024

Pathetic service. Burguer used to be good, now, not worth the 55 mins wait.

★★★★★
August 23, 2024

As always, best burger in town!

★★★★★
August 23, 2024

The burgers are delicious! I got the double Melt burger, thanks to Tyler for the recommendation and great service!

★★★★★
August 23, 2024

Me & my family dropped by for a quick bite late at night and sure it was an amazing experience. Delicious food, had to re-order and the kids loved it.

★★★★★
Local Guide
August 23, 2024

Really good halal joint in the heart of downtown Ottawa! Really great smash and Nashville chicken burgers

★★★
Local Guide
August 23, 2024

I was more caramelized onions, and there was meat and the burger. Too much ketchup too. Mediocre overall better options elsewhere

★★★★★
Local Guide
August 23, 2024

One of the best-tasting burger joints in Ottawa. Burgers are delicious and fries are freshly cut and cooked to perfection. Must try!

Local Guide
August 23, 2024

2 cans of soda missing, vegetarian for 19 years paid for beyond meat and received real meat. I literally cant even eat the order, got delivery from a fast food chain instead. Terrible, will never order again.

July 23, 2024

Two nights in a row my Doordash order was canceled when the store was open for half an hour still.

★★★★★
July 23, 2024

Really good restaurant

★★★★★
July 23, 2024

Poutine really really good

★★★★★
July 23, 2024

Burger very good and wonderful service very clean and good atmosphere

★★★★★
July 23, 2024

First visit for us and very satisfied. .the burguers and poutine are excellent and very good portion

July 23, 2024

Although we ordered sauce, there was no sauce with it

★★★★★
July 23, 2024

Really delicious Shroom burger! Tyler was so friendly and helped me decide on the Shroom Burger and it was a great choice! Really amazing customer service by Tyler and staff were smiling and very kind. Very clean and nice dining area. Will be telling my friends about this great burger and fries spot and will be back soon.

Local Guide
July 23, 2024

Please do not advertise your food as gluten-free if it is not actually gluten-free. I inquired in person what my options were as someone with celiac disease, and the answer was nothing. The website and menu state there are gluten-free options, but the staff informed me all the utensils, counters, etc, were contaminated, and nothing could be done gluten-free. A very disappointing experience. Dietary restrictions: No gluten-free or celiac safe options.

★★★★★
July 23, 2024

Food was outstanding and vibe is cool/always great music

★★★★★
Local Guide
July 23, 2024

An inconspicuous fresh-to-order burger restaurant that is unexpectedly delicious and affordable!

★★★★★
Local Guide
July 23, 2024

Excellent halal bacon, take the meat burger its a absolute banger.

★★★★★
July 23, 2024

Best smash burger in the town.

★★★★★
June 23, 2024

Its been years since I last came here and it was wonderful to return and find its as good as ever. The service was excellent, the food is delicious and the garlic aioli is just how I remember it. Whats more the prices are very reasonable. It doesnt cost much more than fast food but you can tell they use great ingredients and prepare it with care.

★★★★★
Local Guide
June 23, 2024

Had a late night cravings with my friends and fist time to try this food chain. Delicious burgers and fries with a friendly staff Zack and Mike! They make sure that you are getting 100% quality of food and service even if they are closing soon.

★★★★★
June 23, 2024

The original burger was really good and the toppings were very fresh. One of the best burgers Ive had.

Local Guide
June 23, 2024

Has gone way down-hill. Used to be such a fun atmosphere, great service, great food. Now it s a dirty, dry atmosphere, poor service, and mediocre food. My original review from 5+ years ago was 5-star, highly recommend.

★★★
Local Guide
June 23, 2024

Excellent service

★★★★★
Local Guide
June 23, 2024

Always had good tasty burgers. I know it is not an easy work to do( I know for having done it for many years) and a busy place and low pay job, but staff should be a little more smily and looking less like I dont give a f... after, all it is hepling paying your rent. Ad the end food is always comforting and good.

★★★
Local Guide
June 23, 2024

At this location, The chicken burger wasnt edible, the entire thing was soggy... I loved this place when it was on Dalhousie (I was a regular) but I guess it was just a bad day

★★★★★
June 23, 2024

Awesome staff and a great place to eat

★★★
Local Guide
June 23, 2024

Like, why do yall have one person working the place? Dont get me wrong, she is doing a great job, but hire some help. This place shouldnt be run by 1 person at any time.

★★★★★
June 23, 2024

It s the best burger I ate in Ottawa really nothing to say, it s very delicious and it s Halal the quality of their meat is very good I loved its taste I highly recommend it is the best and it s from experience that I say that if you look for good burger come here you will never be disappointed!! ! and good continuation !

June 23, 2024

Burgers were incredibly soggy and they legitimately missed out on a whole order of friend for us. These folks really went down hill.

Local Guide
June 23, 2024

I had a horrible experience with the staff on June 14th evening. Even though I paid for my food, he kept claiming that I didnt pay and was assuming that I was stealing from the business. Such a mood killer. One of the worst pick up experience ever. Please provide better service.

★★★★★
June 23, 2024

Dietary restrictions: Halal Recommended dishes

★★★★★
May 23, 2024

Got the picante burger and it was so good, had to get another one! The staff were also super friendly :)

★★★★★
May 23, 2024

This guy named Imran he was really patient when I asked him about the menu and guided me through it . I really hope the owner gives him a raise or at most hood position I saw how he also helped other customers! He is a very good lookin and very kind employee I ll make sure to bring my friends and family so we get served by him !!!! Really amazing stafff love it !

★★★★★
May 23, 2024

Loved these guys before COVID and so happy to see them maintain the same quality now. The Birria burger is incredible!

★★★★
Local Guide
May 23, 2024

The wall mural is evil but the burgers are ok.

Local Guide
May 23, 2024

I recently placed my first and last order , opting for two Original Burgers. Despite clearly specifying my aversion to onions, my order arrived adorned with red onions, which was a major letdown. To exacerbate matters, the meat in both burgers was undercooked, evident by its pink hue. Very disappointing and alarming state of the meat!!

★★★★★
Local Guide
May 23, 2024

I love this place whenever I drive to Ottawa! It is a must stop love the Bff2 and it is halal! Parking: I always find Parking on the street

Local Guide
May 23, 2024

Walked in because the door was open, but then the guy behind the counter just said nah bro were closed so I left assuming that it would be a while until they opened. Then I checked the hours after I had left. This was at like 11:22 and they opened at 11:30. Like, I get that I was early, but sheesh leave the door locked or let me know itll just be 5 mins.

★★★★
Local Guide
April 23, 2024

Place was busy but my food was ready on time!

★★★★★
Local Guide
April 23, 2024

Hala burger and very delicious.

★★
Local Guide
April 23, 2024

I visited the establishment at 7:30 pm on a Monday and was initially informed of a 5-minute wait before I could place my order. However, this wait extended to 15 minutes. Furthermore, it took nearly 45 minutes for my order to be completed. I find it unreasonable for a single burger to take this amount of time to prepare. Though the burger and fries were good, i was throughly disappointed in the service. Despite the complaint, there was no proper reason given as to why it would take them this long. Was disappointed that no form of compensation was offered for the delay. In my opinion, I will not recommend this place to anybody.

★★★★★
April 23, 2024

One of the best burgers i ve had for sure. Excellent food here.

★★★★★
April 23, 2024

Fell asleep while ordering, it sat outside overnight. Burger still taste great two days later

★★★★★
Local Guide
March 23, 2024

Smash burgers are really good, tried the American single, birria double and the birria fries. Burgers are better than the fries imo. Beef is seasoned well, with a great crispy skirt for a smash burger. Price is on the higher side for a burger but wasn t terrible.

March 23, 2024

We came looking for a halal burgers and we re very disappointed. Only one person cooking so service was slow, the food is small portions and very expensive for the quality and quantity. The burger was so thin and weighed nothing. We ate at B12 burger in Montreal yesterday and had the most delicious halal burger. BFF you could learn lots from the B12 halal burger chain in Montreal.

★★★★
Local Guide
March 23, 2024

the place its self could definitely use some updates and a good cleaning.. but the Burgers were good, fries are real potatoes which is nice. the gravy is a vegetable base, do not recommend it, it was kinda plum sauce consistancy. Food

★★★★
Local Guide
March 23, 2024

Great and polite service, Good food. Good ambiance Food : 5/5

Local Guide
March 23, 2024

Worst frensh fries ever...

March 23, 2024

The food is good but the customer service is terrible. I ordered burgers on the app and there was no option for me to add a GF bun (me and my daughter have celiac disease). I normally just call after placing my order and request for them to swap out the bun. I called the restaurant and a girl answered. She was refusing to change the buns and was extremely stubborn and wasn t accommodating at all. She was saying that I had to place a new order and add GF buns, even though I told her several times that I normally do this and that there is no option on the app. Horrible service. Restaurants should be accommodating and helpful.

★★★★★
Local Guide
March 23, 2024

Ordered take-out /delivery. The Smokin Bird Sando I had was ample for sure. Made with chicken thighs, it was definitely a juicier burger overall, which I enjoyed. I would order again, and would also try other menu items. Food

Local Guide
March 23, 2024

Dont like Halal... not good

Local Guide
March 23, 2024

Seasoning tastes odd, atmosphere really odd, pretty sure I spotted mold. Food is not worth going back. Was definitely catfished by their IG page lol

★★★★★
Local Guide
March 23, 2024

Friendly service. Great Smashburgers!

★★★★★
Local Guide
March 23, 2024

Easily the best burgers in Ottawa, iv been in Ottawa since 2016 and no other spot beats BFF. Its our go to comfort/burger spot Dietary restrictions: Halal

★★★★★
Local Guide
February 23, 2024

Wanted a chicken sandwich and wasnt sure where to go. Glad I tried Burgers n Fries Forever. Made the order online, which was very easy, simple and straightforward. The food was ready on time, the cooks were happy and welcoming. Now the food, yes yes yes. A must try for sure. The chicken was cooked properly and the sauce was on point. The fries were perfect.

★★
Local Guide
February 23, 2024

The taste is not that great. There is too much hot sauce killing the flavor of other ingredients. The meat is not juicy nor tasty. The bun also not so much. Parmesan fries are good, but too much rosemary. I was kind of disappointed.

★★★★
February 23, 2024

Good food

★★★
Local Guide
February 23, 2024

Very tasty burger, but a bit expensive for a fast food: 19$ for only a double patty burger to take out. But still delicious.

★★★★
Local Guide
February 23, 2024

The American smash burger tastes so amazing!! And the Cajun Fries was delicious

★★★★★
January 23, 2024

All time favourite!

★★★★★
January 23, 2024

Shroom combo is moth watering and .toothsome.I ordered more than 30 times during 5 years

★★★
Local Guide
January 23, 2024

The decor is very outdated and grungy looking. The food was ok, but nothing special. I wish the burgers had more meat. My dipping sauce was separated. Expensive meal for what you get. Pictured: picante smash burger with onion rings and chipotle mayo.

★★★★★
Local Guide
January 23, 2024

Very good cuisine; impeccable service; very kind and very kind; a very family atmosphere that makes you want to stay there for a long time.

January 23, 2024

My last order of burgers and fries was not fresh and smelled off. This is a pricey place and I feel I was cheated. Do not recommend at all.

★★
January 23, 2024

I wish I could leave a good review because when everything is done well, the food here is really good. The problem is, its often not done well. The quality of food is unacceptably variable between orders. Sometimes the food tastes amazing, other times its really lacking. One time when we ordered the elegant fries, the parmesan was raw and not melted. Sometimes the same type of fries are excessively spicy and other times just the right amount of spiciness. More recently when we ordered the lettuce wrap, the burger was soaking in water and was covered in small pieces of lettuce when normally with a lettuce wrap the burger is sufficiently dry and has full leaves around it. We ordered the Nashville hot fries recently and it had a very strange and old aftertaste to it. I didnt want to finish them because they seemed a bit off. Also the gluten free bun used to taste great but now it has a strange sweet, cake-like aftertaste. Sometimes they forget important toppings and while this may seem minor, the prices for the fries are very high so we should at least get everything we paid for. The food is essentially expensive fast food and so at the very least the quality should be consistently good. Also many times when we order, they forget things. This doesnt just happen once, it happens often enough that when we order here we always quickly check to make sure everything has been included. This place could be good, but there is such variability between orders that it has become unacceptable, especially when the prices are so high. Were always charged full price, so the food should at least be adequate and not about to go bad.

Local Guide
January 23, 2024

Too slow and unprofessional!

★★★★★
Local Guide
January 23, 2024

We order birria burger, cajun onion ring with chipotle mayo dip and double beef burger, everything was really good especially the birria burger

★★★
January 23, 2024

Ordered online, somehow in person one of the regular burgers was printed out on the restaurant ticket as a Beyond Burger. Had to make a new burger on the spot, 20 min delay. Rest of food was cold by time we got home. The online order said I could reply to address it but received no response. Update: BFF reached out for a refund with this review which I really appreciate.

January 23, 2024

I ve been here twice and both times there was a hair in my burger.

★★★★★
January 23, 2024

Highly recommend uber eats from here, Basically their staff nearly always screw up the order (they forgot meat on last burger) so you just take a pic and uber refunds you. And then you eat whatever they send you for free :)

January 23, 2024

Entering the store is full of slush and water very slippery and unsafe becareful and hold on to something or youll slip and fall. The store smells very bad inside and the ground is very dirty. 2 staff working inside without gloves on. Scratching their face and arms then holding the buns without gloves The preparation counters are full of liquid and crumbs. The fries were burnt taste like it was cooked with over used motor oil. The burger bun was frozen and so werw the veggies. The only thing that was warm was the burger. Took about 40 mins to get 2 buegers and fries. Ive ate there before and it wasnt this bad but service and food have gotten so bad. This will be the last time i go there. The cost for 2 burnt meals with frozen buns 40$ Save your money and go somewhere else where you can get better service and better food that wouldnt get you sick. I hope the owners look at the condition this store is in.

Local Guide
January 23, 2024

The quality and quantity are poor and its too expensive.

★★★★★
Local Guide
December 23, 2023

I came in late today & was greeted with excellent customer service from this young lady. Thank you for a memorable experience!

Local Guide
December 23, 2023

The price of combo was $25 (includes 10% tip) the server didn t offer combo meal as combo price and charged me each price. The nashiville hot chicken was brunt and dry. Worst customer service ever! I won t visit this place again ever!! (Plus, i didn t know there was a combo menu and the server just gave me one option! Is it right not let me know there is exsiting combo menu first? Why the server just show me elegant fri menu? It s not reasonable.)

★★★★★
Local Guide
December 23, 2023

We got American burgers and they were SOOOOO YUMMY! They forgot to put one fries and the owner immediately gave us 2 as an apology. Superb customer service& extremely yummy food- will definitely be back!

★★★★★
Local Guide
December 23, 2023

The birria burger was excellent.

★★★★★
December 23, 2023

Hello, this is my third 5 star review of your business. I previously expressed my dismay by the picante burger being made $14.99. I was told that it was part of a BOGO deal but that didnt seem to be advertised on Uber eats as such, as well as only one burger would come when I placed an order. BUT I AM SOOOOO HAPPY to say that I discovered them being sold for $9.99 again last night. I cant help my level of excitement. This is a fantastic revelation and I have ordered 6 of them in the last 24 hours. You are a true artist in the kitchen and your hamburgers and chicken burgers are my favorite of all time thus far. Thank you and please keep on keeping on. -A grateful and loyal customer P.s. I respect my own sandwich making skills but you are the Picasso of Hamburgers and chicken burgers(specifically the Nashville Hot). Thank you for your service to the community and I hope you are making lots of money for your efforts and genius.

★★★★★
Local Guide
December 23, 2023

Daily lunch spot for in office days with a buddy of mine. We can t get enough

★★★★
Local Guide
December 23, 2023

The fires is kinda oily and not crispy at all.

December 23, 2023

Its simply terrible. We used to be loyal customers for a couple of years, but the quality and presentation have dropped recently, which makes McDonald burgers more appealing. We wanted to give it another go, but omg. Ive never seen such an appealing Burger. There was more mustard and ketchup on this burger than the burger itself. The fries seems like they were a week old and the order was wrong, and missing ingridents. We throw the burger away. Never again...

★★
Local Guide
December 23, 2023

DONT RECOMMEND. I went here this evening for takeout, I got the Kpop burger and Cajun cheese fries. It was SO mediocre and not worth my 24$ at all, Ive had better A&W burgers. The burger was dripping with sauce making part of the bun mushy, there was barely any topings. The fries were ok but I disliked the cheese sauce. Also they were kinda slow, I waited about 10 mins. Customer service was ok, buy I stood a few minutes before someone took my order.

★★
December 23, 2023

I have been ordering from here for the past year and up until recently, it was fantastic! However, during the past three visits, ive ordered a shroom burger and asked for a beyond meat substitution. Every time, ive been given the regular beyond meat burger which is frustrating as a) I have to pay an additional 3.50$ for the plant based patty upgrade and b) I cant eat the regular beyond meat burger due to a condiment so Ive wasted my money on three seperate occasions now. Would no longer recommend, especially for those who are vegetarian or vegan, unfortunately.

★★★★★
December 23, 2023

Best Burger Ever !!!! Try the beef bacon with the burger u wont regret it !

★★★
December 23, 2023

i ve been to BFF several times and it s always a pretty mediocre experience. burgers are yummy, i do enjoy the combination of flavours they have, the American being my favourite. i do find the burgers sometimes have too much sauce which can take away from enjoying the beef and the toppings. i don t care for their fries most times, i upgrade to a poutine as my side in a combo and it s decent, does the job. my main issue every time i go in is how slow and inefficient the service is. every time i ve ordered on the website, i ve had to wait at least an additional 10-15 minutes for my order. in store, i ve waited anywhere from 15-30 minutes for my order. if it s busy, a wait is completely understandable. but inefficiency is seemingly their issue. it seems that they take precedence for delivery orders over in store. if a customer has taken the time to come in person to order, that should be the first priority for a business. i m also not really sure what takes them so long to make an order of a couple burgers and fries. it seems that everyone moves very slowly and the expo station is always slow to pack and verify orders. overall it s a decent burger place, but they could use a crash course on efficiency.

★★★
Local Guide
December 23, 2023

I ordered the Nashville hot chicken and they didn t have any coleslaw left so the burger was unfinished. Chicken was good, cooked well. Giving 3 stars for receiving the burger unfinished.

December 23, 2023

If I could give it a zero I would, we were 5 people and ordered and from the minute we got our 1st order and the minute we got our 2nd order they were 20 minutes apart, we got 4 beef burgers 1 chicken burger and a poutine, the beef was tasteless and the chicken tasted like it was frozen and the poutine was not good the cheese was really cold the fries and gravy did not taste fresh, and the restaurant was dirty and tables were not clean, when I was eating the poutine, I needed 6 forks because the forks kept breaking, customer service was not good. Would not recommend going

December 23, 2023

Worst service and food ever. The food was cold and the restaurant wasn t clean at all. Couldn t even finish my burger as I wasn t satisfied with the quality of my food. One of the staff members was super rude so this made my whole experience bad.

★★★★
Local Guide
December 23, 2023

Food is delicious, but the place could be more clean.

★★★
December 23, 2023

We really liked the Melt burger but wish the sauce toppings and cheese was more. Could barely taste the sauce or cheese. Please be more generous with the toppings!

★★★★★
December 23, 2023

Great burgers. Please never take the birria burger away!

★★★★
Local Guide
December 23, 2023

Good food

★★★★★
Local Guide
December 23, 2023

First time in and I enjoyed it

December 23, 2023

Waited standing to order for a while, but there was no one to take orders

★★★★
Local Guide
December 23, 2023

Great onion rings! Burger was good but the juices soaked through the bun quickly so it was very messy to eat. Maybe toasting the bun would help!

December 23, 2023

Hey I m very disappointed in my experience at this restaurant the service was great the food was pretty mediocre though but my worst concern was the environment im absolutely disgusted I find this absolutely unacceptable I found cockroaches crawling around the garbages I find this completely outrageous especially that food is being prepared there and I m worried that they are also in the back where my food was being done

★★★★
December 23, 2023

Good but packed!

★★★★
Local Guide
December 23, 2023

Great food, love the patties with the charred edges! Home-made house sauces and other pairings to go with your burger. Very straightforward menu and items. The only thing is this place is more on the expensive side of the industry. Vegetarian options: Vegetarian gravy for all your gravy needs!

★★★★★
Local Guide
December 23, 2023

Amazing smashed burgers and really good fries. I ordered the picante, kids had the original and hubby went for the melt - all really well made and full of flavor.

★★★★★
Local Guide
December 23, 2023

Delicious burgers and great service!

Local Guide
December 23, 2023

This is the quality you get for spending $13 for a halal burger. Worst looking burger ever. I would stay away. Oh and thanks for the spoon for the poutin.

December 23, 2023

What happened to this place? Did it change ownership? It s terrible now but used to be good. Restaurant was dirty, burger patty was burnt and squished as flat a pancake. Fries were cold too. I ve had better food from Burger King or McDonalds .

December 23, 2023

The quality of this place seems less than it used to be. It was dead inside where there used to be lineups at lunch in years passed. I waited about 10 minutes and paid over 10$ for a beyond meat burger that was freezing cold with a soggy greasy bun. It only looked cooked on the edges and I didn t eat it for fear of getting sick. Lesson learned.

★★★★★
Local Guide
December 23, 2023

The flavor in the meat is amazing, I had the Nashville Chicken Sandwich and the Nashville Poutine, they were both delicious.

★★★
Local Guide
December 23, 2023

Taste good burger but gotta say its way slow service.. poor two staff only cant cover the shift

★★★★
Local Guide
December 23, 2023

Food was really good. Elegant fries weren t the best but apart from that was

December 23, 2023

Burger was a little undercooked and had a long hair in it. Also wasnt given the sauce with my order. Not great overall.

★★★
Local Guide
December 23, 2023

Burger is not that great for the price $11 and the fries are not crispy and fresh Food

★★★★★
Local Guide
December 23, 2023

I had the American double burgers. The meat was very delicious. I recommend this place.

Local Guide
December 23, 2023

BFF went waaayyyy downhill. They used to have fantastic burgers and sides, but my last visit was extremely disappointing. We paid for fries that werent put into the takeout bag (so we didnt notice until we got home), and well, just look at these photos of the burger I got. I emailed to give then a chance to make good on the order; no response. Wont be going back!

★★★★★
December 23, 2023

3 hours later and Im still full. Man was that good. Vegetarian options: Beyond burger. Food : 5/5 |

★★★★
Local Guide
December 23, 2023

Ordered American burger, Nashville Hot and sweet potato fries. The food was really good, especially the Nashville hot chicken burger. The food really worth the price. The sweet potato fries is a really good side that goes well along with the American burger. Really happy with the food. Food

★★★★★
Local Guide
December 23, 2023

The Melt hamburger its super delicious!!! The service was super fast!

★★★★★
Local Guide
December 23, 2023

My food was gone before I got to take a pic, very telling because my food was delicious. I got the poutine and the burger with jalapeños. The beef bacon was something I was new to but I was so surprised by it s tasty flavour. The poutine had squeaky cheese curds and flavourful gravy. The restaurant was super packed while I was there so this place is clearly beloved by a lot of people. I ll definitely be excited to return for more in the future.

★★★★★
Local Guide
December 23, 2023

Amazing burger. Recommended shroom burger and picante burger.

★★★★★
December 23, 2023

By far the best burger I ve ever had

December 23, 2023

terrible experience, i ordered a burger and asked for no cheese and a vegan patty. when i got my burger, i asked the employee if the bun was vegan. he turned around, didn t ask anyone but then told me yes. i sat down and started eating my burger and my friend noticed him talking to the other employee and laughing. after another minute or two they shook their head at me. i once again asked if it was vegan and they said no. then they tried to charge me 3$ for a vegan bun right after they had lied to me about their ingredients.

★★★★★
December 23, 2023

My go-to smash burger place in Ottawa, the sauce is amazing and the meat is always crispy on the outside how I like & not super thick.

★★★★★
Local Guide
December 23, 2023

Hot, fresh and delicious.

★★★★★
Local Guide
December 23, 2023

One of the best burgers in town, however parking is in issue.. best if you are on your feet and eat!

★★★★★
Local Guide
December 23, 2023

Burgers are delicious and staff is super friendly, but this is the second time I ve received a raw burger :( I didnt go back to the restaurant because I had already driven half way home. Other than this I would give it a 4-5 stars, so I ll give it another chance but please fix this serious issue because it is not the first time and I do not want to be sick. thanks edit: I got reimbursed and returned multiple times since and this issue never occurred again :) great service and great food

★★★★
Local Guide
December 23, 2023

Ordered late night through door dash, was impressed would definitely order again. Really liked the special sauce they have. Fries were good but could have been cooked a bit longer still a excellent experience.

★★★★
Local Guide
December 23, 2023

Ordered a birria burger combo and a beyond meat burger. On point food, service could improve. The place was left unhygienic but in attendees defence, he was by himself.

December 23, 2023

Food was awesome I saw a mouse under a table though.

★★★★★
Local Guide
December 23, 2023

BFF is a must-visit for burger lovers. The standout was Michael, who provided outstanding service, guiding us through the menu and ensuring a memorable dining experience. The burgers were delicious, and Ill be back for more.

★★★★★
Local Guide
December 23, 2023

Satisfied my poutine craving!

★★★★★
December 23, 2023

I had to wait one hour to know that the driver isn t coming .

Local Guide
December 23, 2023

ABSOLUTELY TERRIBLE! Avoid at all costs

★★
December 23, 2023

Very overpriced for what you get. Burgers arent bad, but quite greasy. However $35 for a burger and poutine is just insulting.

★★★★★
Local Guide
December 23, 2023

This location in Ottawa is a bit ghetto but the food is awesome.

Local Guide
December 23, 2023

Not an accessible restaurant and won t accept cash

★★★★★
December 23, 2023

Their original beef burger was amazing. Best beef I tried so far !

★★★★★
Local Guide
December 23, 2023

Food

December 23, 2023

Worst service in the history of servicing! They don t understand the meaning of fast food.. a fine dine serves food faster than them.. employees can t keep track of orders and are roaming around the kitchen clueless in their own world

★★★★★
Local Guide
December 23, 2023

Ive ordered from here multiple times in the last few years and never have any complaints. I ordered today (Nov 7th 2023) and tried the sesame chicken fries and also got my usual american burger. Both were great and full of flavor. They also both came perfect temperature. Very pleased and will always recommend this place to my friends :)

★★★★
December 23, 2023

Very good burgers. My only issue was that they were quite busy and didnt give an estimate of how long my order would take. I ended up waiting about 25 minutes until they finished my order. However, I would definitely go back again, but ordering online beforehand.

Local Guide
December 23, 2023

Get your ventilation right, this place allways smells horrible.

December 23, 2023

Had the shroom burger double - ended up with food poisoning the next day.

Local Guide
December 23, 2023

Used to be so good, lately it s been way too expensive for the low quality food provided. Wouldn t recommend

★★★★
Local Guide
December 23, 2023

good food staff and atmosphere and open late great place to stop on the way to the casino

December 23, 2023

It s not cool when u guys scammed me on Uber eats and I called to get refund but no one call me back

★★★★
Local Guide
December 23, 2023

One of the first burger spots in downtown Ottawa to have a secret menu and focus on good smash burgers. Their prices have always been a little on the pricey side so expect to drop close to $30 for a burger, side and drink. I think that perhaps owing to the small bank street location, the dine-in experience is nothing fancy but gets the job done. Overall, the burgers are great and good for an occasional treat!