Osmow's Shawarma in Ottawa

347 Dalhousie St, Ottawa, ON K1N 7G1, Canada

★★★★☆
(1243 reviews)
Categories: Shawarma restaurant American restaurant Caterer Mediterranean restaurant Middle Eastern restaurant

About

Osmow's Shawarma is one of North America's fastest growing quick-service restaurant chains, boasting more than 120 outlets. Its modern take on classic Mediterranean and Middle Eastern dishes has proven a hit with its ever-expanding customer base. Serving the best Shawarmas around, Osmow's pita wraps offer a choice of Chicken, Beef, Lamb, Beyond MeatTM, Falafel, or Veggie. The extensive menu also includes delicious Platters, Signature Creations such as on the ROCKSTM & on the STIXTM & Canadian classics such as Shawarma Poutine. Osmow's is Proudly Canadian and family run since 2001.

Website
osmows.com
Address
347 Dalhousie St, Ottawa, ON K1N 7G1, Canada
Plus Code
C8H5+7R Vanier, Ottawa, ON, Canada
Time Zone
America/Toronto

Business Hours

Sunday
11 AM–11 PM
Monday
11 AM–12 AM
Tuesday
11 AM–12 AM
Wednesday
11 AM–12 AM
Thursday
11 AM–12 AM
Friday
11 AM–3 AM
Saturday
11 AM–3 AM

Services

Service options
No-contact delivery Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible seating
Offerings
Halal food Healthy options Late-night food Small plates
Dining options
Lunch Dinner Catering Dessert
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Parking
Free of charge street parking

Photos

Reviews

4.1
★★★★☆
1243 reviews

Most Mentioned

rocks (31) wrap (29) poutine (21) hot sauce (21) garlic sauce (20) half and half (10) platter (10) dressing (8) lunch (7) lamb shawarma (6)
5 stars
815
4 stars
147
3 stars
71
2 stars
52
1 stars
158
★★★★★
November 30, 2024

Good service and good food portion… provided extra sauce when asked for.

★★★
November 10, 2024

Stopped in after a 14hr day at work. Was working near by and just wanted some hot food to take back to my hotel room. the service was fast... what seemed to fast. I was correct, the rice was warm at best (defiantly not within holding temp) and the meat was also just warm. I eat at a few Toronto locations and food is always fresh and hot. This was... meh. Did i have dinner form this location. Sure... but it was just ok.

★★★
October 7, 2024

I fairly enjoyed my meal that I indulged in today but it seems as tho they do not heat up their food. I ordered twice from here (chicken ozbox, chicken sharwama purine) and both times I found that my food was not heated up besides the chicken that they keep in the heater at all times. I cannot say how many days the food stayed overnight but it was not pleasant to discover this.

★★★
July 28, 2024

I been here several times was great service, but the food was not this time. We had three wraps sawarma chicken and beef, and Philly stake. Its still delicious, we notice bread was soggy; excessive liquid in the sauce made the wrap goes wet and falls apart. Philly stake usually has cheese. It was not.

★★★★
May 14, 2024

Got the half and half (rice and fries). Came in late that evening and was looking for something fast and good. Got what I expected and it met my needs. I definitely did not want fast food and this was a nice combination of quickly prepared (fast) food but more like a home cooked meal which is nice. Met my needs and if I had the same requirements I would definitely drop in again.

★★★★★
October 8, 2023

Wow. The food is tasty. It opens late up to 3 AM. At that time, the parking will not likely be a big problem. Looking for daily specials. They are good and have great prices. Their spicy level is real. So, I would suggest most people not to go above normal.

★★★★★
September 21, 2023

If you are craving for spicy food and grilled meat, it’s the place. The rice was kinda blant but the sauces and the meat itself was the best. Going back again. I would suggest to take the french fries as base.

July 21, 2023

Today I ordered a Shawarma wrap from the store. When I was eating my wrap I realized that there was something in the wrap which was weird n I couldn't chew it. IT was a big piece of plastic wrap which was in the Sharma almost burnt with the chicken. I MEAN I don't even know what to say.... How could something like that happen? I need an explanation as soon as possible or I m going to send an email to a food inspector nearby.

★★★★★
December 15, 2024

Best place ever, Tania and the stuff the best ones

★★★★★
December 14, 2024

Their food is amazing and halal. Helpful staff and clean place in general.

★★★★★
Local Guide
November 21, 2024

Very good food for good price. Vegetarian options: Falafel Food : 5/5 |

November 21, 2024

food quality was bad. Chicken was overcooked nd fries were stale. They didn t even add cutlery

★★★
Local Guide
November 21, 2024

Too crowded, rice was raw and we couldnt eat it. Shawarma was decent. Food

★★★★★
Local Guide
November 21, 2024

Best Shawarma

★★★★
Local Guide
November 21, 2024

This osmows shawarma place is better then the one in collage square. The food here is way better as well. I would ask you to try the saj box

★★★★★
October 21, 2024

Amazing store greatest place in the whole world (i want the drink)

★★★★★
October 21, 2024

Amazing store like the best I cant even belive it. (Doing it for a drink)

★★★★★
October 21, 2024

Super friendly staff, fast service, great portions, the place is also clean considering the location. Really appreciated their service!

★★★★
Local Guide
October 21, 2024

Their rice with meat and chicken without forgetting the non-spicy sauce was so good and you didnt feel like you were eating junk food oops its just me trying not to feel guilty

★★★★★
October 21, 2024

Good enough

★★
October 21, 2024

The food is good and all but there s this one worker he was just disrespectful I was waiting on my friend he said hey big girl u wanna order now I was just minding my business he said that and he s coworkers started laughing too

October 21, 2024

Bad chicken shawarma.

Local Guide
September 21, 2024

The mildly spicy option was very spicy and those offered did not wear gloves.

September 21, 2024

They charged me for a salad with chicken and still forgot the to put it on.they rush the work because of how busy they ar but Very poor service at end.

★★★★★
Local Guide
September 21, 2024

Best food in Canada

Local Guide
September 21, 2024

WORST food I ve ever had. WORST FOOD IN CANADA. STALE rice. Barely any food in the large size even though I had To spit out the first BITE. You serve the worst Food you have when it s Uber eats because you think you won t have to deal with the person. But I ll be in to complain in person as well to see who served this absolute crap to me. Thieves. I can t eat this.

★★★★★
September 21, 2024

My go-to place for quick shawarma. Would recommend getting the On The Rox/Stix plates, as they make those way faster than the wraps and other options.

★★★★★
September 21, 2024

They did a good job

★★★★★
Local Guide
September 21, 2024

Food it great. Customer service isnt the the best but where is it these days

★★★★★
Local Guide
September 21, 2024

Known to be great and I like the consistency that Osmows chain is maintaining regardless of the location The food quality is always the same. I will visit again and I do recommend Osmows..

September 21, 2024

They had attitude serving me, it s like they don t even want to work and the atmosphere is weird. They ll look at you weird and talk weird with you like you re an alien. Very bad experience!

September 21, 2024

The person in the picture is displaying poor customer service. He is not responding appropriately, not listening, and is not wearing a beard net.

★★★★★
August 21, 2024

I like Vegetarian options: Is good for veg. People Food : 5/5 |

★★★★★
August 21, 2024

Love it always just don t know why they reduced the amount of chicken

August 21, 2024

Lack of respect by employees towards customers

★★★★★
August 21, 2024

Sometimes it s all you need

★★★★★
August 21, 2024

Great place! Best food when me and my cousin are really hungry. The beef, the sauces, the rice, I wish everyone to have a taste at Osmows food.

★★★★★
Local Guide
August 21, 2024

My family and friends all love osmows. Especially this location since it s the nearest to everyone, we pass by it before going to trips because in Quebec they do not have osmows. Great service, friendly staff, amazing food and most good location :)

★★★★★
Local Guide
August 21, 2024

I love everything they do in terms of dishes and I ask for a very hot extra

★★★★★
August 21, 2024

The best Philly steak!!

August 21, 2024

My first time ever walking into Osmos was last night. I ordered a lamb shawarma and a bowl of chicken substitutes for beef. While I was waiting for my order. A homeless individual walked in to beg for food or money. One of the staff, a short guy was behind the counter, was chewing something in is mouth. While he was trying to tell the homeless person to leave the restaurant and stop bothering customers, things that were in his mouth spit out and fell onto the dressing table. I was never discussed in this level in my life. Like seriously! Where is the hygiene? Are staff food handler certified? you have an open Kitchen for the love of God. You shouldn t be eating anything while on the line. Though I requested adds on on my lamb shawarma, I definitely did not ask for spit. I threw the shawarma right outside when I walked out. Forever disgusted! No Osmos for me.

★★★★★
August 21, 2024

Excellent customer service

★★★★★
August 21, 2024

I go to osmow s at least 1 time a week they never disappoint

★★★★★
Local Guide
August 21, 2024

Friendly staff. Thanks Rahman.

★★★★★
August 21, 2024

Great place visit mouth watering taste and well mannered staff.

★★★★★
August 21, 2024

Great food and service.

★★★★★
August 21, 2024

Very good experience, especially with morning staff. They are very nice .

★★★★★
August 21, 2024

Really tasty food and loved the service given by Harpreet.

★★★★★
August 21, 2024

The service was really apt + helpful. the food was also top quality as always. i ve come many times and the quality has never wavered Kid-friendliness: Kids tend to be quite indecisive when it comes to food options and the staff are very patient and helpful in aiding their decision.

August 21, 2024

The customer service in this restaurant is the worst i have every seen in the world

★★★★
Local Guide
July 21, 2024

This is a nice shawarma place. We went for the first time last week, and we will surely go again. Our old go to shawarma place close to us has started to go down in quality so this place might become our new go to shawarma place despite being a little far from home. There were a lot of people waiting in line, but the service was fast. The long line of people is not a complaint, is is a sign that they are good.

★★★★★
July 21, 2024

I was drunk and needed something to eat so I decided to come here and man the lamb Oz box was amazing

★★★★★
July 21, 2024

Best in ottawa

★★★★★
Local Guide
July 21, 2024

Great and very tasty food (my favorite is chicken on the rocks). Also the staff is SO NICE!

★★★★★
June 21, 2024

Super service!

★★★★★
Local Guide
June 21, 2024

The pita is mega huge, the quality is very very good, at an excellent price, pleasantly surprised

★★★★★
June 21, 2024

Great food and service!

★★★★
June 21, 2024

The Shawarma was a bit dry but every thing else was good!

★★★★★
Local Guide
June 21, 2024

Clean and tasty . U need to eat this food right away or else it gets soggy . But I go heavy on the sauce . It s delicious go to shawarma

★★★★★
June 21, 2024

Zaib good customer service

June 21, 2024

smells bad

June 21, 2024

dont order from uber, u better off going to the location becuase the serving u get from order is alot less then being at the store.... its sad,

★★★★★
May 21, 2024

Excellent service by night shift

★★★★★
May 21, 2024

Harpreet was really helpful Vegetarian options: Falafel shawarma Food : 5/5 |

★★★★★
May 21, 2024

Excellent service. Incredible staff Vegetarian options: Bien Dietary restrictions: Bien

★★★★★
May 21, 2024

Very good value for money! and super good service

★★★★★
May 21, 2024

Nice

★★★
Local Guide
May 21, 2024

Just got the new saj. Its smaller, with fewer toppings but at least I got to pay extra to add three fries to it. Disappointing and will not order this again

★★★★★
May 21, 2024

Good Dietary restrictions: Good Kid-friendliness: Nice

★★★★★
Local Guide
May 21, 2024

Good food

★★★★★
May 21, 2024

I got to a lot of Osmow s and this one stands out above all others! Team is always awesome, especially Jasmeet! Can t recommend enough!

★★★★★
May 21, 2024

Very good restaurant The food is delicious Food

★★★★★
May 21, 2024

It was quick and perfect Parking: No parking Kid-friendliness: Childrens chairs

★★★★★
May 21, 2024

Food is amazing staff also is so friendly.

★★★★★
May 21, 2024

Parking: No good Food

★★★★★
May 21, 2024

Food was perfectly cooked with good customer serrvice. Parking: With downtown location it hard to find parking but can be considered due to core downtown location. Food : 5/5 |

★★
May 21, 2024

Dietary restrictions: Is deffirente then in 2022 Food

★★★★★
May 21, 2024

Works are really great, especially gagan she very sweet to us Thank you for your hard work Food

★★★★★
May 21, 2024

Gagan & the workers were really helpful. They worked really fast & had an amazing service. Thank you for the hard work :)

May 21, 2024

Hellos I visited this restaurant last Friday 3/5/2024. I ordered shawarma sage It s was very bad Very bad meat with a strange taste, bad service, unprofessional workers. I do not recommend going to this restaurant. You will definitely lose your money. Food : 1/5

Local Guide
May 21, 2024

Terribly small portions! Not worth it! Especially at 01:00 am on a Saturday night. Also the food was so spicy I couldn t even eat it. They use frozen fries instead of real potatoes like any other shawarma places.

April 21, 2024

I had a disappointing experience at Oswmos Shawarma. Firstly, I noticed that the staff member handling the chicken used his bare hands without wearing gloves or using utensils. This lack of hygiene is concerning, especially when preparing food. Additionally, the staff member did not wash his hands or wear a hairnet, raising serious sanitation issues. Furthermore, My chicken on the stick had no gray sauce, . This oversight resulted in a bland and unsatisfactory meal. Moreover, the chicken portion size was smaller than expected, leaving me feeling unsatisfied and disappointed with the overall experience. I hope Oswmos Shawarma takes these issues seriously and improves their hygiene practices and food quality to provide a better dining experience for customers in the future.

★★★★★
April 21, 2024

Best shawarma in Canada

★★★★★
April 21, 2024

One of the best restaurants in downtown. Worth it! Food

★★★★★
Local Guide
April 21, 2024

Highly Recommended, one of the best places in Ottawa for shawarma. Especially if youre a student you get a special deal.

★★★★★
Local Guide
April 21, 2024

Love it!

★★★★
Local Guide
April 21, 2024

I really felt the flavors of the Mediterranean!!!!

★★★★
Local Guide
April 21, 2024

I loved being there with my friends

Local Guide
March 21, 2024

Now Ive been to Osmows Bayshore quite a few times and their food has been pretty good so far, as has their customer service, but this locations customer service was extremely disrespectful and so terrible that we left the place before even placing our order. First, the guy says theres no combos or anything like that and everything is separate. When I pointed out that there was something like that on the large TV screen, he acted dumb. Then another employee came and took our order; he didnt even start over; he kept our old and current order. When we pointed this out to him, he said, You wanted the old order as well, even though we told him multiple times we did not want the old one. Excluding the customer service, the atmosphere was also terrible; the place looked like it hadnt been cleaned in a week and the arrangement wasnt good either. Do not bother coming to this location. Go to a different restaurant or a different Osmows location.

March 21, 2024

So this is my personal experience. I have eating osmows since quite long time now. But this store particularly doesnt know the quantity of regular or large poutine. Even if i said extra garlic sauce they dont do that. I have complained a lot many times now but this happens all the time. Manager of the store is never around so i cannot take this complaint to him. They should teach their employees how the regular and large poutine should be.

★★★★★
March 21, 2024

Great and quick customer service.

★★★★★
March 21, 2024

Ramandeep is amazing, she s really nice and professional. The food also is good

★★★★★
March 21, 2024

One of the best restaurants in term of food taste and quality in Ottawa. I just love the Chicken on the Rocks dish. Anyone, if you have any chance, just try once from Here. Food : 5/5

★★★★
Local Guide
March 21, 2024

They serve good spicy food with huge portions. I tried their chicken half and half regular bowl(rice and fries with chicken, sauce, and some spices) and it was tasty.

★★★★★
Local Guide
March 21, 2024

Cool

Local Guide
March 21, 2024

First off, most of this would be easily dismissible if they had good customer service and actually cared about the problems that they create for customers. Normally I would have given more stars because I used to really like the food but since I started eating here, Ive had a number of issues and although I kept trying again and again insisting that the issues were just rare circumstances, I came to learn that it is quite typical for osmos to just really not care about their customers. I went once and the lady who took my order tipped herself pretty high on the machine instead of letting me choose the tip percentage and customer service did absolutely nothing and I tried everything I could to contact the store supervisor who also told me it didnt happen instead of fixing the problem I even went as far as sending an email in which I had absolutely no response to. Only eat here in person if you want good food because they will screw your order over if they dont have to see you face to face through delivery. I tried the delivery service five different times before determining this and each time I have had issues with the order whether it be the complete wrong dish or barely any meat or me telling them I have allergies and them adding exactly what I told them to take off. (Which is literally dangerous) Constantly they mess up my order, dont put enough garlic sauce, or do exactly what I asked them not to do. Ive had several circumstances where when I ask for half salad half rice I get some other combination like fries and salad or even sometimes Ive gotten a completely different meat! Whats crazy is if you call them and tell them they messed up your order they will do absolutely nothing. Never once have I gotten any reimbursement or any store credit or told that next time they would do better, I typically get ignored. Im not much of one to complain but I was really trying with Osmos because I used to really love their food. Speaking of that, they started changing a lot about the quality of their food in the last month. They also started doing something different with their rice, it used to be great now it sucks. It tastes like Bens rice and has absolutely no flavor its really disappointing. If you end up getting salad on the rocks, do not get Cesar because its literally just shredded lettuce with Caesar sauce on top. (In the photo its a different salad which is why you see more fruits) If youre gluten-free and youre asking them to take off all Pita chips, dont expect them to actually take it all off because every single time theres still pita chips on it I dont understand why they spend so much time doing shawarma style meat just to dry it to a crisp and burn it on the stove and then barely give you any Then they pile your meal high with rice and salad to make up for the lack of meat they put on it. They also literally douse me in water while theyre frying it.. so it tastes boiled I wish they did something to help me out now Im just an upset customer who used to be a loyal one. I now tell everyone I know to stop eating here.

★★★★★
February 21, 2024

Very good food I recommend it

★★★★★
February 21, 2024

It was great and very welcoming

February 21, 2024

I got the beef Stix and had specifically asked for no sauce because I have severe allergies. Ive eaten here before, but this time I got sauce on half my meal. I cant eat it.

★★★★★
Local Guide
February 21, 2024

Mahad was great by serving us in a timely manner and followed all the instructions! Food is also tasty! Would recommend!

★★
Local Guide
February 21, 2024

Ordered a large poutine w chicken got a large box and inside was similar to a medium

★★★★★
February 21, 2024

Taste good but make the regular shawarma bigger

★★★★★
Local Guide
February 21, 2024

The best unhealthy food you can buy, it tastes good so I dont care if its bad

★★★★★
February 21, 2024

Been coming for 4 years now ! If you come once you will keep coming Food

★★★★★
February 21, 2024

very good place to go would recommend

★★★★★
February 21, 2024

Lovely Parking: Downtown Kid-friendliness: Friendly

★★★★★
Local Guide
February 21, 2024

Osmow s shawarma is actually one of the few shawarma places around that tastes authentic! I just love it! The staffs were very friendly and helpful. Customer service is amazing!

★★★★★
February 21, 2024

I love grabbing a bite at Osmows! The service is always top-notch, with friendly staff. And the food? Its consistently tasty, satisfying my cravings every time. If youre in a rush but still want good food and service, this is your spot!

February 21, 2024

Ordered thru Uber Eats, Beef on the rocks, received a poutine with what I hope was beef. Accuracy on orders should be priority but unfortunately its not.

★★★★★
February 21, 2024

The employee mahaal provided me good customer service

★★★★★
February 21, 2024

Raman at Osmows in Ottawa provides exceptional service! Her dedication to ensuring a positive dining experience is truly commendable. Ramans friendly demeanor and attention to detail make each visit enjoyable. I appreciate her commitment to excellent customer service, making Osmows a standout choice for a great dining experience in Ottawa.

★★★★★
February 21, 2024

Great prices all day

★★★
February 21, 2024

Didnt even get to order, placed order online and didnt go through, called store to ask whats up and they just said app not working and hung up before I can order

★★★★★
February 21, 2024

Just wanted to appreciate Ramandeep being so nice and sweet, and giving such an exceptional customer service.

★★★★★
Local Guide
February 21, 2024

Food always great and served fast!!! Best bang for your bucks!

★★★
January 21, 2024

Service was pretty good. I liked the beef wrap. The platter was pretty bad for me though. Their beef has the best texture and thickness I have had in shawarma. But overall I ve had mediocre experience in Osmows. Good luck to them.

January 21, 2024

The shawarma poutine is good but the service is awful a bunch of young kids giving you attitude for no reason very weird ambience

★★★★★
Local Guide
January 21, 2024

Such a delicacy coming to Osmows. This Canadian chain proves excellence and consistency. Wish they would bring it to the states because this is such a gem.

★★★
Local Guide
January 21, 2024

Service was fast, food was pretty good and employees were nice, but there was garbage and food thrown everywhere!! We had to clean off a dirty table ourselves because there were no other seats available and none of the staff were cleaning although they had many people working (5-6 people behind the counter and 1 in the dining area walking around chatting with customers). While we waited in line, there was a horrible sewage/garbage smell seaping out of the back corner that was making us gag wouldnt recommend dining in.

★★★★★
January 21, 2024

Best food in Ottawa. Must visit

★★★★★
January 21, 2024

Jashan and Jatender are awesome guys. Amazing customer service, always a smile on the face.

★★★★
January 21, 2024

Vegetarian options: Lots of vegetarian options to pick from Food

★★★★★
January 21, 2024

Perfect place!good food and nice staff

★★★★★
January 21, 2024

Nice restaurant

★★★★★
January 21, 2024

Very good

★★★★★
January 21, 2024

Good for students

★★★★★
January 21, 2024

Harpreet

★★★★★
January 21, 2024

Harpreet was great and very friendly andthe food was fresh!!

★★★★★
January 21, 2024

Ive been visiting this place for many years. I can say its one of the best places in the ottawa region. The staff is always friendly as well.

★★★★★
Local Guide
January 21, 2024

I highly commend Harpreet for delivering exceptional customer service. Their professionalism, attentiveness, and willingness to go the extra mile made my experience truly positive. Kudos to Harpreet for setting a high standard in customer satisfaction.

★★★★★
January 21, 2024

Great food and lovely people! Thank you.

★★★★★
January 21, 2024

Very good food and very nice service ! Je recommande !

January 21, 2024

I ordered food today. I got hair in the food. They are not paying attention on food safety. Bad experience. Should take strict action

January 21, 2024

I went there with a friend, first time, we ordered, the food arrived, the greek salad was no dressing, I kindly requested dressing on top, the guy said its already made it with dressing and didnt want to add extra dressing on top. Thats fine, then we requested to use the washroom and they said the washroom is closed. If I know they dont offer washroom I wouldnt bother.

★★★★★
January 21, 2024

The service is very very good and the food excellent. Will recommend

★★★★★
January 21, 2024

Very good service Dietary restrictions: Very good

★★★★★
January 21, 2024

best osmows in ottawa frrr

★★★★★
January 21, 2024

Amazing food !

★★★★★
January 21, 2024

Vegetarian options: Good Food

★★★★★
Local Guide
January 21, 2024

Ordered catering for an indoor house party. Called the restaurant and made the reservation a few days in advance. The chicken shawarma wraps were well made and delicious. They tasted better than ther regular takeout wraps. The catering menu is only available on their website (no uber eats etc). We ordered 12pc Cleopatra + 8pc Ramses for 17 adults and it was more than enough and had leftovers. Totally recommended for upcoming events.

★★★★★
January 21, 2024

I like this place people is very friendly

★★★★★
Local Guide
December 21, 2023

Its great. Love their commitment to student deal.

★★★★★
December 21, 2023

Great food and service!!!