Osmow's Shawarma in Ottawa

Best place ever, Tania and the stuff the best ones

Their food is amazing and halal. Helpful staff and clean place in general.

Very good food for good price. Vegetarian options: Falafel Food : 5/5 |

food quality was bad. Chicken was overcooked nd fries were stale. They didn t even add cutlery

Too crowded, rice was raw and we couldnt eat it. Shawarma was decent. Food

Best Shawarma

This osmows shawarma place is better then the one in collage square. The food here is way better as well. I would ask you to try the saj box

Amazing store greatest place in the whole world (i want the drink)

Amazing store like the best I cant even belive it. (Doing it for a drink)

Super friendly staff, fast service, great portions, the place is also clean considering the location. Really appreciated their service!

Their rice with meat and chicken without forgetting the non-spicy sauce was so good and you didnt feel like you were eating junk food oops its just me trying not to feel guilty

Good enough

The food is good and all but there s this one worker he was just disrespectful I was waiting on my friend he said hey big girl u wanna order now I was just minding my business he said that and he s coworkers started laughing too

Bad chicken shawarma.

The mildly spicy option was very spicy and those offered did not wear gloves.

They charged me for a salad with chicken and still forgot the to put it on.they rush the work because of how busy they ar but Very poor service at end.

Best food in Canada

WORST food I ve ever had. WORST FOOD IN CANADA. STALE rice. Barely any food in the large size even though I had To spit out the first BITE. You serve the worst Food you have when it s Uber eats because you think you won t have to deal with the person. But I ll be in to complain in person as well to see who served this absolute crap to me. Thieves. I can t eat this.

My go-to place for quick shawarma. Would recommend getting the On The Rox/Stix plates, as they make those way faster than the wraps and other options.

They did a good job

Food it great. Customer service isnt the the best but where is it these days

Known to be great and I like the consistency that Osmows chain is maintaining regardless of the location The food quality is always the same. I will visit again and I do recommend Osmows..

They had attitude serving me, it s like they don t even want to work and the atmosphere is weird. They ll look at you weird and talk weird with you like you re an alien. Very bad experience!

The person in the picture is displaying poor customer service. He is not responding appropriately, not listening, and is not wearing a beard net.

I like Vegetarian options: Is good for veg. People Food : 5/5 |

Love it always just don t know why they reduced the amount of chicken

Lack of respect by employees towards customers

Sometimes it s all you need

Great place! Best food when me and my cousin are really hungry. The beef, the sauces, the rice, I wish everyone to have a taste at Osmows food.

My family and friends all love osmows. Especially this location since it s the nearest to everyone, we pass by it before going to trips because in Quebec they do not have osmows. Great service, friendly staff, amazing food and most good location :)

I love everything they do in terms of dishes and I ask for a very hot extra

The best Philly steak!!

My first time ever walking into Osmos was last night. I ordered a lamb shawarma and a bowl of chicken substitutes for beef. While I was waiting for my order. A homeless individual walked in to beg for food or money. One of the staff, a short guy was behind the counter, was chewing something in is mouth. While he was trying to tell the homeless person to leave the restaurant and stop bothering customers, things that were in his mouth spit out and fell onto the dressing table. I was never discussed in this level in my life. Like seriously! Where is the hygiene? Are staff food handler certified? you have an open Kitchen for the love of God. You shouldn t be eating anything while on the line. Though I requested adds on on my lamb shawarma, I definitely did not ask for spit. I threw the shawarma right outside when I walked out. Forever disgusted! No Osmos for me.

Excellent customer service

I go to osmow s at least 1 time a week they never disappoint

Friendly staff. Thanks Rahman.

Great place visit mouth watering taste and well mannered staff.

Great food and service.

Very good experience, especially with morning staff. They are very nice .

Really tasty food and loved the service given by Harpreet.

The service was really apt + helpful. the food was also top quality as always. i ve come many times and the quality has never wavered Kid-friendliness: Kids tend to be quite indecisive when it comes to food options and the staff are very patient and helpful in aiding their decision.

The customer service in this restaurant is the worst i have every seen in the world

This is a nice shawarma place. We went for the first time last week, and we will surely go again. Our old go to shawarma place close to us has started to go down in quality so this place might become our new go to shawarma place despite being a little far from home. There were a lot of people waiting in line, but the service was fast. The long line of people is not a complaint, is is a sign that they are good.

I was drunk and needed something to eat so I decided to come here and man the lamb Oz box was amazing

Best in ottawa

Great and very tasty food (my favorite is chicken on the rocks). Also the staff is SO NICE!

Super service!

The pita is mega huge, the quality is very very good, at an excellent price, pleasantly surprised

Great food and service!

The Shawarma was a bit dry but every thing else was good!

Clean and tasty . U need to eat this food right away or else it gets soggy . But I go heavy on the sauce . It s delicious go to shawarma

Zaib good customer service

smells bad

dont order from uber, u better off going to the location becuase the serving u get from order is alot less then being at the store.... its sad,

Excellent service by night shift

Harpreet was really helpful Vegetarian options: Falafel shawarma Food : 5/5 |

Excellent service. Incredible staff Vegetarian options: Bien Dietary restrictions: Bien

Very good value for money! and super good service

Nice

Just got the new saj. Its smaller, with fewer toppings but at least I got to pay extra to add three fries to it. Disappointing and will not order this again

Good Dietary restrictions: Good Kid-friendliness: Nice

Good food

I got to a lot of Osmow s and this one stands out above all others! Team is always awesome, especially Jasmeet! Can t recommend enough!

Very good restaurant The food is delicious Food

It was quick and perfect Parking: No parking Kid-friendliness: Childrens chairs

Food is amazing staff also is so friendly.

Parking: No good Food

Food was perfectly cooked with good customer serrvice. Parking: With downtown location it hard to find parking but can be considered due to core downtown location. Food : 5/5 |

Dietary restrictions: Is deffirente then in 2022 Food

Works are really great, especially gagan she very sweet to us Thank you for your hard work Food

Gagan & the workers were really helpful. They worked really fast & had an amazing service. Thank you for the hard work :)

Hellos I visited this restaurant last Friday 3/5/2024. I ordered shawarma sage It s was very bad Very bad meat with a strange taste, bad service, unprofessional workers. I do not recommend going to this restaurant. You will definitely lose your money. Food : 1/5

Terribly small portions! Not worth it! Especially at 01:00 am on a Saturday night. Also the food was so spicy I couldn t even eat it. They use frozen fries instead of real potatoes like any other shawarma places.

I had a disappointing experience at Oswmos Shawarma. Firstly, I noticed that the staff member handling the chicken used his bare hands without wearing gloves or using utensils. This lack of hygiene is concerning, especially when preparing food. Additionally, the staff member did not wash his hands or wear a hairnet, raising serious sanitation issues. Furthermore, My chicken on the stick had no gray sauce, . This oversight resulted in a bland and unsatisfactory meal. Moreover, the chicken portion size was smaller than expected, leaving me feeling unsatisfied and disappointed with the overall experience. I hope Oswmos Shawarma takes these issues seriously and improves their hygiene practices and food quality to provide a better dining experience for customers in the future.

Best shawarma in Canada

One of the best restaurants in downtown. Worth it! Food

Highly Recommended, one of the best places in Ottawa for shawarma. Especially if youre a student you get a special deal.

Love it!

I really felt the flavors of the Mediterranean!!!!

I loved being there with my friends

Now Ive been to Osmows Bayshore quite a few times and their food has been pretty good so far, as has their customer service, but this locations customer service was extremely disrespectful and so terrible that we left the place before even placing our order. First, the guy says theres no combos or anything like that and everything is separate. When I pointed out that there was something like that on the large TV screen, he acted dumb. Then another employee came and took our order; he didnt even start over; he kept our old and current order. When we pointed this out to him, he said, You wanted the old order as well, even though we told him multiple times we did not want the old one. Excluding the customer service, the atmosphere was also terrible; the place looked like it hadnt been cleaned in a week and the arrangement wasnt good either. Do not bother coming to this location. Go to a different restaurant or a different Osmows location.

So this is my personal experience. I have eating osmows since quite long time now. But this store particularly doesnt know the quantity of regular or large poutine. Even if i said extra garlic sauce they dont do that. I have complained a lot many times now but this happens all the time. Manager of the store is never around so i cannot take this complaint to him. They should teach their employees how the regular and large poutine should be.

Great and quick customer service.

Ramandeep is amazing, she s really nice and professional. The food also is good

One of the best restaurants in term of food taste and quality in Ottawa. I just love the Chicken on the Rocks dish. Anyone, if you have any chance, just try once from Here. Food : 5/5

They serve good spicy food with huge portions. I tried their chicken half and half regular bowl(rice and fries with chicken, sauce, and some spices) and it was tasty.

Cool

First off, most of this would be easily dismissible if they had good customer service and actually cared about the problems that they create for customers. Normally I would have given more stars because I used to really like the food but since I started eating here, Ive had a number of issues and although I kept trying again and again insisting that the issues were just rare circumstances, I came to learn that it is quite typical for osmos to just really not care about their customers. I went once and the lady who took my order tipped herself pretty high on the machine instead of letting me choose the tip percentage and customer service did absolutely nothing and I tried everything I could to contact the store supervisor who also told me it didnt happen instead of fixing the problem I even went as far as sending an email in which I had absolutely no response to. Only eat here in person if you want good food because they will screw your order over if they dont have to see you face to face through delivery. I tried the delivery service five different times before determining this and each time I have had issues with the order whether it be the complete wrong dish or barely any meat or me telling them I have allergies and them adding exactly what I told them to take off. (Which is literally dangerous) Constantly they mess up my order, dont put enough garlic sauce, or do exactly what I asked them not to do. Ive had several circumstances where when I ask for half salad half rice I get some other combination like fries and salad or even sometimes Ive gotten a completely different meat! Whats crazy is if you call them and tell them they messed up your order they will do absolutely nothing. Never once have I gotten any reimbursement or any store credit or told that next time they would do better, I typically get ignored. Im not much of one to complain but I was really trying with Osmos because I used to really love their food. Speaking of that, they started changing a lot about the quality of their food in the last month. They also started doing something different with their rice, it used to be great now it sucks. It tastes like Bens rice and has absolutely no flavor its really disappointing. If you end up getting salad on the rocks, do not get Cesar because its literally just shredded lettuce with Caesar sauce on top. (In the photo its a different salad which is why you see more fruits) If youre gluten-free and youre asking them to take off all Pita chips, dont expect them to actually take it all off because every single time theres still pita chips on it I dont understand why they spend so much time doing shawarma style meat just to dry it to a crisp and burn it on the stove and then barely give you any Then they pile your meal high with rice and salad to make up for the lack of meat they put on it. They also literally douse me in water while theyre frying it.. so it tastes boiled I wish they did something to help me out now Im just an upset customer who used to be a loyal one. I now tell everyone I know to stop eating here.

Very good food I recommend it

It was great and very welcoming

I got the beef Stix and had specifically asked for no sauce because I have severe allergies. Ive eaten here before, but this time I got sauce on half my meal. I cant eat it.

Mahad was great by serving us in a timely manner and followed all the instructions! Food is also tasty! Would recommend!

Ordered a large poutine w chicken got a large box and inside was similar to a medium

Taste good but make the regular shawarma bigger

The best unhealthy food you can buy, it tastes good so I dont care if its bad

Been coming for 4 years now ! If you come once you will keep coming Food

very good place to go would recommend

Lovely Parking: Downtown Kid-friendliness: Friendly

Osmow s shawarma is actually one of the few shawarma places around that tastes authentic! I just love it! The staffs were very friendly and helpful. Customer service is amazing!

I love grabbing a bite at Osmows! The service is always top-notch, with friendly staff. And the food? Its consistently tasty, satisfying my cravings every time. If youre in a rush but still want good food and service, this is your spot!

Ordered thru Uber Eats, Beef on the rocks, received a poutine with what I hope was beef. Accuracy on orders should be priority but unfortunately its not.

The employee mahaal provided me good customer service

Raman at Osmows in Ottawa provides exceptional service! Her dedication to ensuring a positive dining experience is truly commendable. Ramans friendly demeanor and attention to detail make each visit enjoyable. I appreciate her commitment to excellent customer service, making Osmows a standout choice for a great dining experience in Ottawa.

Great prices all day

Didnt even get to order, placed order online and didnt go through, called store to ask whats up and they just said app not working and hung up before I can order

Just wanted to appreciate Ramandeep being so nice and sweet, and giving such an exceptional customer service.

Food always great and served fast!!! Best bang for your bucks!

Service was pretty good. I liked the beef wrap. The platter was pretty bad for me though. Their beef has the best texture and thickness I have had in shawarma. But overall I ve had mediocre experience in Osmows. Good luck to them.

The shawarma poutine is good but the service is awful a bunch of young kids giving you attitude for no reason very weird ambience

Such a delicacy coming to Osmows. This Canadian chain proves excellence and consistency. Wish they would bring it to the states because this is such a gem.

Service was fast, food was pretty good and employees were nice, but there was garbage and food thrown everywhere!! We had to clean off a dirty table ourselves because there were no other seats available and none of the staff were cleaning although they had many people working (5-6 people behind the counter and 1 in the dining area walking around chatting with customers). While we waited in line, there was a horrible sewage/garbage smell seaping out of the back corner that was making us gag wouldnt recommend dining in.

Best food in Ottawa. Must visit

Jashan and Jatender are awesome guys. Amazing customer service, always a smile on the face.

Vegetarian options: Lots of vegetarian options to pick from Food

Perfect place!good food and nice staff

Nice restaurant

Very good

Good for students

Harpreet

Harpreet was great and very friendly andthe food was fresh!!

Ive been visiting this place for many years. I can say its one of the best places in the ottawa region. The staff is always friendly as well.

I highly commend Harpreet for delivering exceptional customer service. Their professionalism, attentiveness, and willingness to go the extra mile made my experience truly positive. Kudos to Harpreet for setting a high standard in customer satisfaction.

Great food and lovely people! Thank you.

Very good food and very nice service ! Je recommande !

I ordered food today. I got hair in the food. They are not paying attention on food safety. Bad experience. Should take strict action

I went there with a friend, first time, we ordered, the food arrived, the greek salad was no dressing, I kindly requested dressing on top, the guy said its already made it with dressing and didnt want to add extra dressing on top. Thats fine, then we requested to use the washroom and they said the washroom is closed. If I know they dont offer washroom I wouldnt bother.

The service is very very good and the food excellent. Will recommend

Very good service Dietary restrictions: Very good

best osmows in ottawa frrr

Amazing food !

Vegetarian options: Good Food

Ordered catering for an indoor house party. Called the restaurant and made the reservation a few days in advance. The chicken shawarma wraps were well made and delicious. They tasted better than ther regular takeout wraps. The catering menu is only available on their website (no uber eats etc). We ordered 12pc Cleopatra + 8pc Ramses for 17 adults and it was more than enough and had leftovers. Totally recommended for upcoming events.

I like this place people is very friendly

Its great. Love their commitment to student deal.

Great food and service!!!